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user_jao2ef
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Tuesday, February 4th, 2025 2:17 PM

How to report inappropriate behavior from customer service agent

I just got off of a chat with a live agent who during my chat asked me "Meanwhile, if you don't mind, may I ask what are your thoughts on Trump getting elected and making such tough decisions?".  This is wildly inappropriate, which I told the agent, and there should be some way to report this type of behavior to Xfinity.

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16 hours ago

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XfinityThomasC

Official Employee

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2.2K Messages

18 hours ago

Hello, @user_jao2ef

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

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user_5a9fsq

4 Messages

16 hours ago

We had the 2 of the most unprofessional and rude service techs come on the property Dec 10 then again Dec 12 2024. The second tech told us that we needed him more than he needed us. Unbelievable. it’s been eight weeks and we’ve been waiting for the cable issued to be pulled through the conduit which only started as the cable only needing to be stapled back onto the telephone pole. And there’s no way to contact xfinity to speak to a real live person

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user_5a9fsq

4 Messages

They are scheduled to come, but no one has ever tested the cable to see if there’s anything wrong with the existing cable and these people showed up and marked where they think they’re gonna bury the cable in the wrong place and there’s no one to call

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16 hours ago

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XfinityBillie

Official Employee

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3K Messages

 

user_5a9fsq Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand the frustration, and this is not what we want for our valued customers. I would be more than happy to take your feedback and make sure it gets to the right team, as well as look into the concern regarding the cable being pulled through a conduit. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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16 hours ago

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