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Can’t access email easily anymore
I cannot understand this complicated instructions…I am going to be CUT OFF of assistance because I can’t access my email anymore. I PAY FOR THIS??? I guess I need to find another internet service provider
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Request to Remove Canada and Mexico Unlimited Plan
Dear Xfinity Customer Service, I kindly request the removal of the Canada and Mexico unlimited plan from my phone line. This plan was mistakenly added by an associate at a Comcast corporate store and has been on my account for over four months, resulting in a monthly charge of $5. Last month, I visi
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Plan
Clarification on Firewall Information
Hi, I am interested in learning what the firewall settings of my xfi gateway mean in plain english. For the three firewall settings we have: Maximum Security (High) LAN-to-WAN : Allow as per below. HTTP and HTTPS (TCP port 80, 443) DNS (TCP/UDP port 53) NTP (TCP port 119, 123) email (TCP port 25, 11
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Your Home Network
Bait and Switch
I was on a chat with an agent for a TV box service issue. After he fixed it, iPhone said he could save me a few dollars by changing my internet speeds. I agreed that it would great to save a few dollars so I told him to go ahead with the change. What I didn’t realize what he was doing was changing m
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Customer Service
user_zjl7s6 No worries, there isn't an option most times until you are invited to message us, so you are not missing anything. If you could send our team a direct message with your full name, the name listed on the account (if different), and the ser
New Account Created When Switching A Plan
New Account Created when Trying to Switch Plan This morning I went through the process of switching my current 1 gig speed internet plan for a similar plan under the 5 year promotion. When I did this, it created a new account under my Xfinity ID at the same address. What I cannot figure out is wheth
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Thanks for posting on our community forums, user_ak5co3. We can help investigate what's going on. To confirm, is this the website you're visiting to activate the service: xfinity.com/activate-peacock?
Peacock activation
Recently upgraded my internet speed so that I can have access to the peacock promotion but having issues getting it activated. I’ve been trying over a week to get someone to resolve this issue that can’t seem to be fixed, and I’ve followed the advice received and tried having a ticket put in but not
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This just happened to me, too. But how can I send a direct message to support to have this fixed? I don't see a place for this on this page.
New Account Created When Switching A Plan
New Account Created when Trying to Switch Plan This morning I went through the process of switching my current 1 gig speed internet plan for a similar plan under the 5 year promotion. When I did this, it created a new account under my Xfinity ID at the same address. What I cannot figure out is wheth
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Peacock activation
Recently upgraded my internet speed so that I can have access to the peacock promotion but having issues getting it activated. I’ve been trying over a week to get someone to resolve this issue that can’t seem to be fixed, and I’ve followed the advice received and tried having a ticket put in but not
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Customer Service
Xfinity green cable box blocking driveway
Hi I need similar help To this ticket below. I have called multiple times and support opens a ticket and then closes it without any communication. The box has almost been hit by our truck multiple times since jt is in thr middle https://forums.xfinity.com/conversations/customer-service/above-ground-
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Customer Service
Greetings, @user_cf485e! Thanks for reaching out about the Xfinity Stream app on you iPad. We will get to the bottom of this so you can use the app. Can you please try these steps? 1. Uninstall the Xfinity Stream app on your iPad. 2. Clear your bro
Login to Xfinity stream is not working
this is what comes up when I try to login to Xfinity stream on my ipad You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.321c2e17.1763352447.80d1979 https://errors.edgesuite.net/18.321c2e17.1763352447.80d1979
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Also have experienced this problem in Yorkville for months seemingly only on PBS HD channels. When I called customer support she advised having a tech come out so have an appointment for tomorrow, but seriously doubt it's a problem with my equipment
Glitches on PBS channel
I have noticed that there are frequent glitches - e.g., interruptions during scenes that are pixelated, stall, then skip ahead, or move forward with no audio for a few seconds - particularly on WTTW (the PBS channel). Lately we have seen this also on NewsNation. Seen on more than one TV.
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user_r0iiaz Thank you for the additional information! Having a service interruption for over 2 days is definitely frustrating! We can have a look to see if we can find more information about your service interruption if you'd like. Please send us a d
Need to stop auto pay
I need to cancel my Xfinity service and stop auto pay. The past two days was the worst customer experience I had with Xfinity. Called many times, tried all the online support, can’t fix my internet connection and can’t connect me to a live agent. Need to cancel the service and can’t do it via the ap
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Hey there, @user_kpmj63, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with all of your account concerns. Can you please send us a Direct Message with your full name and your full address? To s
Total disappointment with Xfinity.”
⭐ My Experience with Xfinity Mobile I want to share my experience with Xfinity Mobile so others can think twice before switching. I’ve spent the last two months trying to fix several issues, and it has been one of the worst experiences I’ve ever had with a phone and internet company. 1. Problems wit
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@XfinityMartyR yes, my internet service has been down for 2 days and can’t get help to bring back the service. The online chat is not offering the right solutions and it’s the same for the automated calls, just keep sending me in circles. And
Need to stop auto pay
I need to cancel my Xfinity service and stop auto pay. The past two days was the worst customer experience I had with Xfinity. Called many times, tried all the online support, can’t fix my internet connection and can’t connect me to a live agent. Need to cancel the service and can’t do it via the ap
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user_r0iiaz Thanks for reaching out to us over our Xfinity Community Forums! I'm sad to hear you are leaving us, is there any particular reason you're looking to cancel your services?
Need to stop auto pay
I need to cancel my Xfinity service and stop auto pay. The past two days was the worst customer experience I had with Xfinity. Called many times, tried all the online support, can’t fix my internet connection and can’t connect me to a live agent. Need to cancel the service and can’t do it via the ap
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Need to stop auto pay
I need to cancel my Xfinity service and stop auto pay. The past two days was the worst customer experience I had with Xfinity. Called many times, tried all the online support, can’t fix my internet connection and can’t connect me to a live agent. Need to cancel the service and can’t do it via the ap
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Customer Service
Total disappointment with Xfinity.”
⭐ My Experience with Xfinity Mobile I want to share my experience with Xfinity Mobile so others can think twice before switching. I’ve spent the last two months trying to fix several issues, and it has been one of the worst experiences I’ve ever had with a phone and internet company. 1. Problems wit
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Customer Service
user_y09p0h Hello, are you still having issues with your modem?
WiFi Channels Being Used By Several Other Networks
I am having repeated issues with my Xfinity xfi gateway. Off and on some of my smart devices that require 2.4 ghz band lose connection. I have been restarting my gateway at least once or twice a week to get them to get reconnected. Usually that works and then a different device will lose connection.
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Hello @southflniceguy, thank you for taking the time out of your day to leave a post. I completely understand how frustrating it can be when a favorite show doesn’t record as expected, especially when everything looks like it’s working. D
60 Minutes on CBS Series Stream sometimes doesn't record
60 Minutes on CBS Series sometimes doesn't record using Xfinity Stream Series record, both new and repeats. What's weird is if you going into the Series recording info, upcoming episodes, it shows it's currently recording. But nothing shows in the recorded shows. Must be a backend bug only happens s
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Had that happen to me when I lived in the Santa Cruz mountains. Speed would drop out for a slice of time every evening for a few hours. They eventually narrowed it down to local interference with someone using growing lamps that somehow interfered wi
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slow internet speeds
Helow everyone I was wondering if anyone has the same problem with slow internet speed around 5pm to 11pm I currently pay for 850 mbps but once 5pm to 11pm hits my speeds are 100 mbps to 400mbps and this happens every Singal day every time I call in to Xfinity they always tell me that my internet lo
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