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I am a prior Xfinity/Comcast customer and have 3 or 4 comcast.net email accounts that I use often. Starting a few days ago I can no longer access any of the accounts from Outlook (IMAP). No config changes in over a year and the user/password w
New/Upcoming Switch to Yahoo email
With the switch to Yahoo Mail per https://www.xfinity.com/support/articles/yahoo-email-migration-overview Does anyone know what will be the new IMAP and SMTP server settings? Needed for third party email clients. I also gather that Xfinity web mail will no longer be available after the switch. Thus,
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I want to schedule a technician to come to my home. I want to send a direct message to Xfinity Support, but cannot find the icon to click on to send the message. How do I get to Xfinity Support? Rrevious responses allegedly from Xfinity that I have s
Send direct message
I want to send the support team a direct message. From a thread earlier this year, the Xfinity rep said: "In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon." I cannot find the chat icon or a direct message icon ANYWHERE on the site. Where is it
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user_krv6je, hi there. I am sorry about your experience. That is not what we want our customers to have. I would like to help you, and clarify things to better assist you with our services. We don't want you to be limited like that. To move for
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Can’t access my email
Not getting any new email and imap password keeps coming up and it won’t accept my password
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Moved to Customer Service as this is not Guidelines related.
Upgrade to XB10
Hello. I am a current Xfinity customer located in Denver, Colorado. I currently have the 2.1 GB service, which is an X-Class DOCSIS 4.0 plan. I am currently using the XB8 Gateway, and I would like to upgrade my equipment to the newest XB10 Advanced Gateway to ensure full support for my service tier
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@pryan001 Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to d
Upgrade to XB10
Hello. I am a current Xfinity customer located in Denver, Colorado. I currently have the 2.1 GB service, which is an X-Class DOCSIS 4.0 plan. I am currently using the XB8 Gateway, and I would like to upgrade my equipment to the newest XB10 Advanced Gateway to ensure full support for my service tier
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user_wbl5ky, hi there! I totally understand what you're going through. When you say it's a hit or miss when receiving emails, what do you mean?
Issue with Xfinity/Comcast Email Downloading on new iPhone 16 Plus – iOS 18.5 and new iPad A16
I saw in this forum where others were having the same issue I am experiencing but I didn’t see a resolution. I purchased a new iPhone 16 Plus on 03/24/25 at the local Verizon store. The manager there actually did the download from iCloud and everything came over perfectly that was on my old iPhone 7
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@Xfinity Support is there someone that can help me locate my rejected trade-in? The trade-in phone is an iPhone 14 Pro and I'm concerned that xfinity has lost of trade-in device. It was well packaged in excellent condition and originally purchased fr
Trade In Phone Rejected But No Return Tracking
My husband and I both traded in our iPhone 14 Pro for iPhone 17 pro as part of a promotional deal. His trade in was successful but my trade in was rejected due to “Apple IPHONE 14 128GB Equipment Mismatch“. It’s unclear why it was rejected as the phone matched the IMEI in the return form. Xfinity on
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Thank you for reaching out to us @Donnaw2! You mentioned using Edge to check email. Are you able to check and see if Google Chrome also works?
"Server Unreachable"
Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.
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Just sent! Thank you.
Reissuance of expired gift card (never used)
Hello, I am writing to request assistance with a promotional Visa gift card I received as part of a previous offer. I still have the card, but it has expired. The funds on the card were never used or activated, so the full balance should still be intact. Would it be possible to reissue the card so I
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We appreciate your post. Thank you. I will continue working with you by private messaging to assist with your concern. 😀
Upgrade to XB10
Hello. I am a current Xfinity customer located in Denver, Colorado. I currently have the 2.1 GB service, which is an X-Class DOCSIS 4.0 plan. I am currently using the XB8 Gateway, and I would like to upgrade my equipment to the newest XB10 Advanced Gateway to ensure full support for my service tier
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Upgrade to XB10
Hello. I am a current Xfinity customer located in Denver, Colorado. I currently have the 2.1 GB service, which is an X-Class DOCSIS 4.0 plan. I am currently using the XB8 Gateway, and I would like to upgrade my equipment to the newest XB10 Advanced Gateway to ensure full support for my service tier
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Customer Service
I tried and that was equally useless. I couldn’t get a meaningful response then they just stopped responding. I’m done with Xfinity. Your customer service is astonishingly bad.
Help updating request to bury a cable line
I need to update my request to have a cable buried. The service request number is [Edited: "Personal Information"]. I got notified that my property was marked but it wasn’t. I also want to update the details on the request to make sure they schedule the appt with me so I can make sure I am here. I’v
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Worst Service Provider .For Basic Support also we need struggle a lot
Raised a Ticket ECM0018099991.Went to Store No Support .Reached to 30 to 40 Customer care people but no help. If they can't help simply disconnecting the calls .Worst Serive Provider & Serice
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Plan
I have the same issue. I have been trying to cancel Peacock Premium for 5 months now. I have had 6 online chat sessions (normally one hour each) and 2 live conversations. Every agent "Assures me that this will be taken care of". Tw
Cancel peacock
I want to cancel my free Peacock Premium plan. I'm unable to do so online or through chat or through phone support. Peacock states it has to be canceled through Xfinity. Please cancel my free Peacock Premium plan.
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my mail
there is no simple way to get to my email now that you have switched our accounts to Yahoo server. I am very unhappy! And the two messages I received from from Xfinity supposedly telling me about it and asking me to fill out my information........ sounded like a scam to me and I deleted asap. I can
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I turned on diagnostic logging in Outlook and found these messages repeating periodically - IMAP: 23:05:10 [tx] LOGIN command sentIMAP: 23:05:10 [tx] 035i ID ("name" "Microsoft Outlook" "version" "16.0")IMAP: 23:05:10 [db] OnNotify: asOld = 5, asNew
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IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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