Xfinity Community Forum

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I have a code XRE-03121 that will not reset

I have done a system reset and also unplugged the box

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Customer Service

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U

I believe you are correct, have you noticed that there are ZERO reports of the issue being fixed, NONE.

user_3p7f3k

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2 days ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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U

I have the same problem with error TVAPP-00281. Please help.

user_55789w

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2 days ago

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U

TVAPP-00281

I can not get Xfinity TV on my laptop, but I can get it on my iphone? This is happening quite often?

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user_uiiw0l Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

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2 days ago

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U

Billing

I have been billed for devices I don’t have. There are multiple tickets which have been ignored. I just got hung up on AGAIN after being put on hold for a supposed answer. I cannot get anyone to actually fix the problem!

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Billing

I have been billed for devices I don’t have. There are multiple tickets which have been ignored. I just got hung up on AGAIN after being put on hold for a supposed answer. I cannot get anyone to actually fix the problem!

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Billing

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@schpliz We appreciate the details. Please send a direct message with your full name and service address for further assistance. We can open a ticket for this specific device as well. Make sure you are signed in here in the Xfinity Forum. Cl

XfinityEva

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2 days ago

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Stream latest update 8.12.0.2516 -> Error 0

Since I updated Xfinity Stream (to 8.12.0.2516) on 10/6, it shows the following screen when trying to stream any show: We're Having Some Trouble :: 0 We're sorry, something unexpected just happened. Please try again. Error 0 Yes, I've "tried again" (many times). Yes, I've exited and restarted the ap

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user_2ij1ta You can find instructions for printing a UPS return label at the following link https://www.xfinity.com/support/articles/returning-your-equipment. If you would like assistance with your billing issues I would be happy to review your accou

XfinityBrianH

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2 days ago

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U

Label to ship modem back

I need an email with the UPS shipping label. Oh and please stop messaging my bill is due. You should know I cancelled my service. Also, I keep getting messages about a xfinity mobile bill. I’ve never had xfinity mobile in my life so leave me alone. Worst company to deal with. My bill is never what w

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The second linked article does outline how Xfinity gateways XB6 and newer can have their Wi-Fi bands split via our Xfinity app. Do you see those options available to you in the app?

XfinitySeth

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2 days ago

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U

XB8 Modem

I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?

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Some tips for improving WiFi performance; http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal https://forums.xfinity.com/conversations/internet/answered-how-to-improve-your-xfinity-wifi/602da486c5375f08cd8

EG

commented

2 days ago

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U

Weak Router

I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes

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Your second choice says that models up to XB6 can be changed but, nothing after that. I have Xb8. Thanks for your help anyway.

user_b8h512

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2 days ago

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U

XB8 Modem

I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?

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user_xt1ytb Happy holidays! I appreciate you allowing us an opportunity to assist you with setting up payment arrangements for your account. Let's get your details gathered to take a look at things on our end. Can you send over a direct message with

XfinityMarcus

commented

2 days ago

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Payment

Need to set up payment arrangement but can’t get past that really frustrating assistant. I tried for over an hour in hopes it would transfer to live agent but nope just has had me in circles. Is there a way to chat with a real person without waiting on the phone for an hour or using ai which literal

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user_e6vrr Are you trying to activate our Xfinity NOW internet service?

XfinityEricB

commented

2 days ago

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U

Overdraft Issue

My account balance is 0.00 and it’s overdraft , due to that I can’t active my modem

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Was this resolved? I am having the same issue. No white light on my modem. I received updated equipment, and my home networks works but no light. The light never turned white, even during setup. I just waited five minutes and proceeded and it works.

user_rzy3k8

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2 days ago

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C

No light on Xfinity Gateway but service is working fine

Hello, I recently activated my new Xfinity WiFi and Gateway. However, during activation, I did not see the proper lights that the app was asking for. Some did appear, but not the correct ones in the end. However, when proceeding, my service seemed to activate fine anyway and is working now. I'm wond

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Weak Router

I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes

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Your Home Network

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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 days ago

to the conversation:

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U

Overdraft Issue

My account balance is 0.00 and it’s overdraft , due to that I can’t active my modem

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As you can imagine, I'm not thrilled with paying Xfinity/Comcast for incomplete service.(The Samsung tablet that works is used for other purposes and I only "borrowed" it to test old version of Stream.)So, I can't stream to my tablet until Xfinity fi

schpliz

replied

2 days ago

to the conversation:

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Stream latest update 8.12.0.2516 -> Error 0

Since I updated Xfinity Stream (to 8.12.0.2516) on 10/6, it shows the following screen when trying to stream any show: We're Having Some Trouble :: 0 We're sorry, something unexpected just happened. Please try again. Error 0 Yes, I've "tried again" (many times). Yes, I've exited and restarted the ap

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user_8tz4wa, Hi there! Thanks for taking the time to reach out. I can understand the importance of receiving those calls without them going straight to voicemail. You've reached the right place. Our team of experts can help with this over social medi

XfinityGabriel

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2 days ago

to the conversation:

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Verification phone calls from businesses with a number code going directly to voicemail.

With more and more internet logins needing 2-factor with a code, there are times when the phone call goes directly to voicemail without any rings or chances to answer the call. Are there any settings that can be done to remedy this? No audible rings then I get the notification that a new voicemail i

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@user_x1tarx Thanks for reaching out to us, I'm glad we were able to help your concerns on getting your account disconnected. Feel free to reach out to us anytime and thanks for being the best part of Xfinity

XfinityOrlandoM

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2 days ago

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Cancel

Cancel my subscription

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Hi there, I hope your day is going well. Thank you so much for reaching out to us regarding your concern of running the cable through the floor of your basement to your room were you need the modem at. Now I am not a field technician, so I would not

XfinityRoberto

commented

2 days ago

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HS

Technician running cable up through the basement

I've tried to phrase this differently, but can't find a solid answer. I know where the cable comes into my house, but it's in the basement and I need it to be run up into my office and connect the gateway directly to my laptop via ethernet. I have a technician coming to set up service on Sunday. Are

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 days ago

to the conversation:

0

U

Payment

Need to set up payment arrangement but can’t get past that really frustrating assistant. I tried for over an hour in hopes it would transfer to live agent but nope just has had me in circles. Is there a way to chat with a real person without waiting on the phone for an hour or using ai which literal

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