Xfinity Community Forum

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This is the same *%#! that happens to me EVERY time I try to watch Peacock on my TV. I don’t watch TV on my phone, Xfinity. Quit suggesting I stream there.

user_2riklu

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15 hours ago

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how to activate peacock

i dont know how to activate peacock

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All phone lines canceled but still getting billed

How do I stop getting a monthly bill if I do not have a phone from xfinity? I had 2 lines, both were canceled but I still get a monthly charge even though I have no phone. This has been canceled more than once, verified by xfinity that I have no phone but still being billed even though the card was

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Billing

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Hello @user_bdake9, I hope the year is wrapping up on a high note for you as well! Thanks for providing us with a fair amount of background, we'll need to review your account to determine the best path forward to get this resolved for you. Please sen

XfinityJustinM

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15 hours ago

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Xfinity Mobile Billing Concern

Hope that all is well with all of you at Xfinity and Comcast. We started with Xfinity internet service and were encouraged to take advantage of promotion of Xfinity Mobile for $20 pm with no device charges and a second line free with a total data of 1GB pm. Both devices were FREE but we started gett

Question

user_18nkjv, hello there. Thanks for reaching out. I totally understand your concern. Getting your emails is important. Can I ask, when was the last time you actually accessed your emails?

XfinityQue

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15 hours ago

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email login

I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.

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Xfinity Mobile Billing Concern

Hope that all is well with all of you at Xfinity and Comcast. We started with Xfinity internet service and were encouraged to take advantage of promotion of Xfinity Mobile for $20 pm with no device charges and a second line free with a total data of 1GB pm. Both devices were FREE but we started gett

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Billing

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Hope that all is well with all of you at Xfinity and Comcast. We started with Xfinity internet service and were encouraged to take advantage of promotion of Xfinity Mobile for $20 pm with no device charges and a second line free with a total data of

user_bdake9

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16 hours ago

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I need to be contacted by executive customer relations

Hello, I’m requesting assistance from Executive Customer Relations regarding my Xfinity account. I’ve already attempted standard support channels and need a clear, documented resolution related to billing and account accuracy.

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Hey @user_od1e9u, Thank you for visiting our official Xfinity Forums Community support page. We are not showing any currently known issues with the movie title. When was the last time you attempted to play the content? Could you attempt to start the

XfinityDemitrius

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16 hours ago

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FNAF 2

I purchased FNAF 2 and it will o lyrics play in spanish

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Hello @user_hkzil4, thank you for reaching out on our community forum. I know how important it is to make sure that you can use the device that you have paid for. This is a link to our Phone Unlock policy. Have you checked the eligibility of the phon

XfinityAbby

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16 hours ago

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Can't get unlock code for device.

I don't know if this is just odd or just plain evil. I ended services with Xfinity and Xfinity Mobile in 2023 and I had a device that I PAID IN FULL that I'm trying to get unlocked; It's an android. Sadly, it is carrier locked with Xfinity Mobile so I can't take it to my new provider and use it as a

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So to give an update. I was dropped again by another agent. Is there anyone that can give me my device unlock code so I can use my phone? This is literally crazy

user_hkzil4

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16 hours ago

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Can't get unlock code for device.

I don't know if this is just odd or just plain evil. I ended services with Xfinity and Xfinity Mobile in 2023 and I had a device that I PAID IN FULL that I'm trying to get unlocked; It's an android. Sadly, it is carrier locked with Xfinity Mobile so I can't take it to my new provider and use it as a

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Can't get unlock code for device.

I don't know if this is just odd or just plain evil. I ended services with Xfinity and Xfinity Mobile in 2023 and I had a device that I PAID IN FULL that I'm trying to get unlocked; It's an android. Sadly, it is carrier locked with Xfinity Mobile so I can't take it to my new provider and use it as a

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Customer Service

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Hi, I’m going through something similar. Did you get the charges reversed? If yes who or what department did you speak to?

Espali

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17 hours ago

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Request for review of $1100+ International data roaming charges

Hi, I'm having a very negative experience as a new customer of Xfinity Mobile. I have 3 lines. 2 of them are my parents' lines. They are currently in El Salvador for vacation. My mom's line has incurred $1101.69 as I'm writing this despite all the lines being on the Xfinity Mobile Premium Unlimited

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Xfinity is not giving back the proper amount after cancelation (Scam???)

I had a one year contract at $75 a month, after the year was up i noticed that they charged me $125 a month prompting me to cancel. My prior balance was $0 as they charge a month ahead of time. They charged me the new month at $125 so my account should have a negative balance of $125 up until the ne

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Billing

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purchase modem

Is there an advantage to renting a modem from xfinity for $15/month rather than purchasing one? If I purchase one where do I go to buy it and what model and brand do I get?

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Your Home Network

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Xfinity added charges on my upcoming bill for services I didn't receive.

I'm waiting for my paper statement, so that I can pay for my landline and internet services! I went to check on my account, online tonight and found out that Xfinity charged me an additional $5.99, as they're claiming that I've paid the bill using a representative. What? I haven't received the bill

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Email

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Ah hah! I thought I was seeing timed or patterned outages as well. Only, more irritatingly, my outages last 10 to 30 minutes...

Shirtbird

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17 hours ago

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Household Internet drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour

The Internet connection (1.2Gbps, Motorola modem, TP-link Wi-Fi) of my entire household (laptop, phones, TV, etc.) drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour. The lapse in the connection usually lasts 2 mins or so, after which the connection will automatical

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Hello - I've sent all this information over as instructed and haven't received a reply.

Strithor

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17 hours ago

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Lag Spikes Impacting Gaming - WinMTR Test Inside

Hello - I’m experiencing some latency issues and ran a session of WinMTR. I used the IP address of a video game (206.16.119.21) and ran the test while I was playing it. Am I correct in interpreting that the spikes (Wrst) latency are occurring right at my modem? I’ve already tried a number of basic t

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Hey there user_6r9itd 👋 Thanks for taking the time to be part of our community with your post! I definitely know how troubling it is to have my internet speeds inconsistent, especially when I'm trying to watch a movie or game, so I want to help do w

XfinitySeth

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17 hours ago

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Constant outages

During the last month and a half i been getting horrible speeds, i pay for 1.2gbs a pretty expensive bill and i barely ever grt those speeds, and during the last month i have had "outage" of up to 8 hours on 3 separate occasions.

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No, received nothing about Yahoo.

libs2

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18 hours ago

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Email not sending

None of my emails are sending on my Comcast account through any app on multiple devices. It’s happening on both Android (S21) and iOS (iPad) and in every app that I have my Xfinity account installed in (Gmail, resident Apple email app, and Samsung mail). started last night happening randomly on vari

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Greetings @Strithor, we can take a closer look at your network health on our end. We'll determine the next best steps from there! Just send our team a direct message with your full name, the name listed on the account (if different), and the service

XfinityJustinM

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18 hours ago

to the conversation:

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Lag Spikes Impacting Gaming - WinMTR Test Inside

Hello - I’m experiencing some latency issues and ran a session of WinMTR. I used the IP address of a video game (206.16.119.21) and ran the test while I was playing it. Am I correct in interpreting that the spikes (Wrst) latency are occurring right at my modem? I’ve already tried a number of basic t

Question

I'm sorry to hear that the Minecraft Server still isn't showing up @user_z4sblv. Using the XFINITY app is the best way to have a manual address IP rule and unfortunately, that's not something we can set up on this platform. Have you tried restarting

XfinityAlyssaA

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18 hours ago

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port forwarding

I setup a VM Minecraft Server on my NAS, it shows up in the connected device list when I use the web tool, however the web tool no longer lets you create a port forwarding rule, which I know I could setup custom rules before. When I try to use the Xfinity app, the device does not show in the list, t

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