Xfinity Community Forum

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversations/getting-sta

EG

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1 day ago

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Move wifi cable from second floor to basement

Hi! Our wifi cable is installed in the second floor of our house. I would like to schedule a technician to come to my house to relocate the wire to the first floor. I understand there's a charge for this, which is no problem. I'm reading earlier messages saying this kind of appointment is possible,

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user_8zlwjt Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you get a technician scheduled to get the line relocated to the first floor. When you can, please send a Direct Message with your full name and ad

XfinityBenjaminM

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1 day ago

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Move wifi cable from second floor to basement

Hi! Our wifi cable is installed in the second floor of our house. I would like to schedule a technician to come to my house to relocate the wire to the first floor. I understand there's a charge for this, which is no problem. I'm reading earlier messages saying this kind of appointment is possible,

Question

This doesn't help, and it's something that you may not want to hear. They have an out. It's technically and legally not a "breach of contract" as they do not guarantee speeds. And they advertise their speeds as being *up to*. See their network manage

EG

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1 day ago

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Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

Question

How can I activate seasonal hold? Please see https://www.xfinity.com/seasonal Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...",

BruceW

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1 day ago

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Seasonal hold

How can I activate seasonal hold?

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Move wifi cable from second floor to basement

Hi! Our wifi cable is installed in the second floor of our house. I would like to schedule a technician to come to my house to relocate the wire to the first floor. I understand there's a charge for this, which is no problem. I'm reading earlier messages saying this kind of appointment is possible,

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Customer Service

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Seasonal hold

How can I activate seasonal hold?

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Customer Service

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user_fgr20 thank you for using the Xfinity Community Forums page to reach out regarding your emails going to the Spam folder automatically from a particular sender. Are you able to confirm if this is the only sender whose emails are being filtered in

XfinityMarcus

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1 day ago

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Prevent email from going to SPAM

Hi. Email from a specific sender keeps going into my Spam folder, even though I do not consider it as such. Everytime I catch such email in the Spam folder, I mark it as "Not spam". I also added the address to my webmail Address Book, per https://forums.xfinity.com/conversations/email/how-to-prevent

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... the IMAP Comcast password is incorrect. ... If you are using Comcast's servers (mail.comcast.net, imap.comcast.net, and smtp.comcast.net), the email password is the same as the pas

BruceW

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1 day ago

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IMAP password

I keep getting a pop up that the IMAP Comcast password is incorrect. but it’s not

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Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

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Your Home Network

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Hey @Anon186741 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your email on the phone. I would be more than happy to offer my assistance looki

XfinityJanelle

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1 day ago

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Comcast email problems

I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under

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user_oahxp1 Hi there! I'm sorry to hear you're having trouble accessing your email. Are you seeing any error codes, or messages when accessing your email?

XfinityMartyR

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1 day ago

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Email access

Unable to access my email account today

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Hello @user_ib22ap, thank you for your comment. How were you offered this incentive? Did you receive an email from Xfinity with this offer?

XfinityMarshante

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1 day ago

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Registration

I am having trouble locating the promo code box. The code I have is MC50.

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Derek amazing service [Edit]

I was on the phone this morning for over 30+mins with internet support and they were unable to help me. After calling back a third time I got Derek he fixed the problem in 30 mins. He was great and pleasant to speak to. Thank you Derek. he deserves a raise.

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Xfinity Compliments

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Hi there @user_32jen2 The self-service and paperless billing discounts are applied within 45 days after signing up and may take up to two (2) billing statements to show up on your Xfinity bill.

XfinityJoe

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1 day ago

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Discount for Automatic billing to my checking account

I was told I'd receive a 10$ discount for paying directly from my checking account. Ive updated the payment method, but my upcoming bill does not reflect the changes I made.

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I was also offered the MC50 incentive code but upon checkout it was removed from my cart. I called both general customer service and the rewards center and they were unable to help. It's not a good look for Comcast Xfinity to outright lie to their cu

user_ib22ap

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1 day ago

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Registration

I am having trouble locating the promo code box. The code I have is MC50.

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user_7a745a Hello there, and welcome to our Xfinity Forums Community. I can see how getting unexpected balance notification would be a concern. I'd be happy to take a look into your account, and see what's going on. Can you please send a Direct Messa

XfinityKassie

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1 day ago

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Please wave fee

hi I closed my account and turned in equipment never heard anything from you guys until today about an outstanding balance. I ad no problem opening a now account and also a new regular account. I was just approved for over $415 from now due to my services being capped each month and now I’m being as

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Discount for Automatic billing to my checking account

I was told I'd receive a 10$ discount for paying directly from my checking account. Ive updated the payment method, but my upcoming bill does not reflect the changes I made.

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Billing

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Thanks for the response, and we are happy to help with these issues with our app. Please follow the steps below to send us a DM, so we can start working on this. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "

XfinityJorge

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1 day ago

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why is the Xfinity steaming app so poor?

Endless frustrating problems with the Xfinity streaming app on a Samsung Smart TV. Multiple times, just end up locked on the purple screen with the three flashing dots. Have to perform multiple random combinations of reinstall, power-off, clear-cache to get back to a working state, took 22 minutes t

Question

Hello @user_dfvdxs, thank you for taking the time to leave a post. I completely understand how frustrating this must be, especially after setting up a payment arrangement and being assured your service would be restored. I’m so sorry you&

XfinityMarshante

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1 day ago

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Internet service restoration

Good morning I just spoke with an agent Yashun not 20 minutes ago to try and get my service restored with a payment arrangement. I made an arrangement to pay $225.00 on November 28th and Yashun, via the xfinity app chat assistant, assured me that with the arrangement made, he c[understand and would

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 day ago

to the conversation:

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Please wave fee

hi I closed my account and turned in equipment never heard anything from you guys until today about an outstanding balance. I ad no problem opening a now account and also a new regular account. I was just approved for over $415 from now due to my services being capped each month and now I’m being as

Question