Xfinity Community Forum

Not receiving e-mails from a specific vendor again.

Periodically, Comcast decides to secretly reject e-mail from a vendor as spam _before_ it hits my mailbox and my spam filters. This results in my e-mail being secretly put on a no-send blacklist by the vendor's mail software. The vendor sees mail go out but I see nothing come in. Because this is all

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Email

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user_sz1hhy Orange light normally means no signal getting to the modem through the cable. This can be caused by a loose connection, bad splitter, or something outside that caused the signal issue. The tech should be able to locate and fix it pretty q

XfinityEricB

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1 day ago

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Modem just blinks orange

I’ve been without any internet for about 4 days about a day messing with everything and communicating and nothing made an appointment but that’s still 3 days away I just wonder why my modem that’s only a year old just randomly started flickering orange

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Closing old thread

XfinityMichaelC

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1 day ago

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ownership change

Hi — I’d like to transfer full ownership of my Xfinity account to another person at my address. Could you please send me the Account Change Request form or the link to upload it? Thanks!

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How do I determine if the request to accept the terms and conditions is legit? I have received a request that looks suspicious.

user_sdfoau

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1 day ago

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Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

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... Arris SB8200. ... Gigabit X2 2100Mbps down, and 300Mbps up. ... The SB8200 is not compatible with Gigabit internet service. Comcast/Xfinity rates it for wired download speeds "up

BruceW

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1 day ago

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Horrible internet speeds for my plan.

Hi, so my current Router and Modem combo are a TP-Link Archer BE550 and an Arris SB8200. My current wifi plan is the Gigabit X2 which offers up to 2100Mbps down, and 300Mbps up. I know with my current setup I won't be receiving the full benefits, BUT, I should not be seeing only 500-600Mps down and

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Now it makes sense. Thank you very much!

user_74be2s

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1 day ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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@rschap1 I understand how frustrating this has been. Our team is happy to assist you, however we do need to complete the authentication for your account in order to continue. I've sent you a reply via the DM you sent and am awaiting your response to

XfinityBillie

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1 day ago

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Outage each evening same time(s) BUSY time(s)

For a few years now :( every evening about 9:30-10 pm EST our internet cuts out and becomes intermittently connected on and off. Xfinity has sent multiple techs and each finds a fault the the last one caused and should be all set now. Nothing improves. Call and Xfinity says service is fine. YEARS ag

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@user_df19xw Thanks for reaching out to us, as a customer myself who works from home and has teenage gamers, having a strong steady connection is a must in our home. I'll be happy to take a look at your account and troubleshoot your connectio

XfinityOrlandoM

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1 day ago

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Bill credit

I keep loosing WiFi several times during a day

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So the router works backwards through the coax to the splitter? It transmits the MoCA signal along its coax line, so yes. Note that modems are constantly sending signals "backwards", but we usually call those signals "upstream" or "upload",

BruceW

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1 day ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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Bill credit

I keep loosing WiFi several times during a day

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Customer Service

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Been connecting with the FCC. Hopefully Xfinity won't waste as much of their time as they have mine.

rschap1

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1 day ago

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Outage each evening same time(s) BUSY time(s)

For a few years now :( every evening about 9:30-10 pm EST our internet cuts out and becomes intermittently connected on and off. Xfinity has sent multiple techs and each finds a fault the the last one caused and should be all set now. Nothing improves. Call and Xfinity says service is fine. YEARS ag

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Been dealing with upstream issues with Xfinity for over a year - screen sharing + camera kills my upload. Looking for insight.

Hey everyone - hoping someone here has seen this before because I’m pretty stuck at this point. For over a year now, I’ve had a very specific issue with Xfinity: the moment I start screen sharing + I turn on my camera on Zoom, Meet, Teams, Huddle, or ANY call, my upload falls apart. Calls become cho

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Your Home Network

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Two separate issues. Xfinity failure to launch Prime Video needs support from Xfinity. But, for audio from your Samsung TV apps, check the set to see whether the audio output has changed to TV speakers.

BIslander

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1 day ago

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Prime Video not launching with Xfinity app

Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I

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I'm having the same problem with my XB10 gateway being in bridge mode. In bridge mode, the app does not have a "View Wi-Fi equipment" option, therefore you can't get to any Advanced Settings option. When the gateway is in Bridge mode, there is

user_qb9op0

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1 day ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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My XB10 router is in bridge mode, which you could only do through the web interface. When the gateway is in bridge mode, the app does not provide the option to enable the web Admin tool.

user_qb9op0

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1 day ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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@eg7789 Unfortunately, this does not work if your gateway is in Bridge mode. There is no option to "View WiFi Equipment".

user_qb9op0

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1 day ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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So the router works backwards through the coax to the splitter?

user_74be2s

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1 day ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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... I just don't understand how MoCA can work with 1 incoming coax to the router. If the coax line from the outside drop connects directly to the Comcast/Xfinity gateway, it can't. MoCA isn't magic and it isn't wireless. The coax line would need t

BruceW

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1 day ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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A cable has been running across my front yard for 8 months now. When will this be resolved?

Jjpauc2929

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1 day ago

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BURY CABLE

We had our service installed a couple of weeks ago but nobody has come out to bury our cable. It’s running up the side of our driveway and across the yard which is causing problems since the weeds and grass can’t be cut until the cable is buried. I’ve tried calling the customer service number multip

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Yes all of the above

user_8pw9nx

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1 day ago

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Comcast email login

Why can’t I log in to my Comcast email account. I was prompted to change the password and it’s still not working.

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