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WORST CUSTOMER SERVICE

Just the worst customer service number in history. Currently looking for a different provider.

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Customer Service

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user_2u6dew, Thanks for reaching out. This is definitely not how we want you to feel. As someone who also rents equipment, I can understand where you are coming from. You've reached the right place. Over social media, our team of experts is dedicated

XfinityGabriel

 replied 

8 hours ago

 to the conversation: 

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Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

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I canceled my service last month and just got an email about an overdue bill

Hello, when I called and canceled my comcast service in December i made sure there was no balance due and was all paid up. I do not rent ANY xfinity equipment. For some reason it says I owe $45.97 for this month of January. We stopped using their services last month.

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Billing

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Thanks for the DM! I see it now and we will be responding to you here shortly.

XfinityJorge

 replied 

8 hours ago

 to the conversation: 

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Bulk Billing Correction

I have been trying to contact your team about an issue with bulk billing since Dec 26th. I have called about 6 times. I am now part of a bulk billing plan with my complex. That was to go in effect upon my lease renewal which was Jan 1 2026. I was informed that I would no longer be billed by Xfinity.

Question

Thank you so much for working with us over DM and letting us get your equipment working again. We are always here to help and support you!

XfinityJorge

 commented 

8 hours ago

 to the conversation: 

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Existing CableCARD Pairing Issue - Not a request for a new card.

Existing Cache Card user. The card stopped working today. Just need it re-paired and locked in by Support. Was told to send this Direct Message. Tom [Edited: "Personal Information"]

Question

I was on phone for 3 hours last night with this issue and went to Comcast store and was told Comcast is moving to yahoo. The support people last night would not confirm or deny. The women said she would call back in 15 minutes and never did after bei

carlarob

 commented 

8 hours ago

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Email says imap password required

After soft ware update on iPhone says needs imap password

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@XfinityOrlandoM​ That is a stupid response. The equipment is a RENTAL and that cost should NOT go up simply because of inflation and costs. You are trying to placate your customers with this garbage, but it is just that...GARBAGE.

user_2u6dew

 replied 

8 hours ago

 to the conversation: 

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Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

Question

U

The direct message has been sent with the requested information.

user_vq4lr5

 replied 

8 hours ago

 to the conversation: 

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U
Bulk Billing Correction

I have been trying to contact your team about an issue with bulk billing since Dec 26th. I have called about 6 times. I am now part of a bulk billing plan with my complex. That was to go in effect upon my lease renewal which was Jan 1 2026. I was informed that I would no longer be billed by Xfinity.

Question

Peacock Premium

I have recently bundled Apple TV and Peacock Premium Plus. I see I have a free Peacock Premium for 24 months included in my plan. I was told by Peacock to cancel any 3rd party subscriptions. So could I have the free Peacock Premium removed from my plan to avoid subscription confusion.

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Sign-In and Account Management

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wifi compatability

I'm considering purchasing a new computer and the models I'm looking at have either Wifi 6 or Wifi7. Will my current xfinity router/modem (Gateway XB7) work with a new computer with WiFi6 or 7?

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Your Home Network

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HBO Max

Hi. I’m trying to cancel my Max with ads. I was referred to contact Max, but the billing is done through Xfinity and needs to be canceled through Xfinity. My name is [Personal Information]. Thank you kindly.

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Customer Service

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@user_kxvlnc Thank you for sharing your frustration with this auto-forwarding fee from Yahoo. We currently don't have any information if/when we'll begin to provide any type of compensation for this charge. We'll definitely notify all of our customer

XfinityRaul

 replied 

9 hours ago

 to the conversation: 

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U
Comcast.net email conversion to Yahoo is a bummer.

I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e

Question

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setting up voicemail on xfinity mobile

I recently transferred a phone to my xfinity line that was included with my internet. When I try to set up my voicemail, it says to enter my password, which I obviously don't have. I can't get ahold of ANYONE. The virtual assistant is useless. I need an actual PERSON to assist. What am I even paying

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Devices

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Bill

How do I change my method of payment for my bill

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Billing

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U

It is still not working. When I am visiting others they can have the most basic low speed internet program available and everything works fine.  I just cannot get my internet to work.

user_6q6m5v

 replied 

9 hours ago

 to the conversation: 

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Internet Connectivity Still Terrible After Replacing Modem

Hello, After going back and forth with Xfinity for months, I recently replaced my modem with a Hitron CODA56. A tech from Xfinity installed it just to make sure that everything was set up correctly. My internet connection is still horrible, inconsistent and unreliable. At times it is fine and at oth

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Wont cast

I’m trying to cast from my app to my projector. I can get the sound to come through your there is no picture. It’s just a black screen. How can I fix this?

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Xfinity Stream App

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One channel not working

Hello, We have one channel not working on 1 TV. We get a message stating "This channel is not authorized” but the channel is in our package and we receive it on the other 2 TVs. I chatted with tech support this morning and went through the re-start process. Any other ideas?

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Channels and Programming

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Constant internet drops during cold weather.

My internet consistently drops out every hour or so during cold weather in the winter months. I’ve tried EVERYTHING to fix it myself. I’ve already installed a new coax cable from the street terminal to my modem, and I’ve replaced my modem 3 times over the past 5 years. NOTHING HAS FIXED IT! it has t

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Your Home Network

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I found out the poorly designed Xfinity Stream app no longer works on Smart TV’s unless you have some type of xfinity device. They want you to use a Xumo box which to me defeats the purpose of having a smart tv. Xfinity seems to enjoy moving backward

merMAN

 commented 

9 hours ago

 to the conversation: 

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Tvapp-00195 LG g5 2025.

When i try to run the xfinity stream app on my 2025 LG G5 tv, i get error TVAPP-00195.

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U
Why is your customer service so bad?

It's almost impossible to speak with anyone live because your AI chat bot keeps trying to push me away from a personal contact. Incredibly frustrating!!! I've been on the fence about cutting the cord and this experience has made the decision must clearer. Just not getting the value for what I'm payi

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Customer Service

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