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Just messaged. Thank you.
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I’m hoping that a higher tier support person can take a look and it’s as simple as sending the co
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Did you ever get a solution to your problem? I curious, I have had similar issues! TY
Video doorbell keeps going dead after install without a chime box
I see lots of previous posts about a video doorbell going black after install without a chime box. I am having the same issue and have gone through 3 doorbells. The "technician experts" from xfinity keep saying its electrical. I have replaced the transformer, same results. I am having an electrician
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Hey @fox.izba. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go over the Xfinity account, billing, and services for the account. We will not be able to answer or address the other questions
Second Formal Written Request for Documentation and Clarification Regarding Alleged Account Balance and Third-Party Collection Activity
Second Formal Written Request for Documentation and Clarification Regarding Alleged Account Balance and Third-Party Collection Activity To Whom It May Concern, I am writing as a residential consumer regarding an alleged outstanding balance associated with my former Xfinity account (account number en
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Hi there, @user_5udvh4! I am sorry to hear your service is offline. We work around the clock to minimize any downtime to our network. You can check the Xfinity app or our Status Center, https://www.xfinity.com/support/statusmap for information from o
Outage bellingham washington
Outage update? Is there a update about the outage in my area. Bellingham area.
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Thanks for working with our team so we could look at the available promotions, @user_3dg0ff. Your current rate is lower than the available options. There is still a discount on that package though it has gone up from the initial promotion. If you are
Bill keeps going up
I am trying to lower my bill. It keeps going up every couple of months. Chat agents say there are no deals on my account. I have been a loyal customer for over 20 years and would like to keep my services if I can get an affordable deal. Even when I look myself, trying to change it's only gives me a
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It has now been an hour since I sent a direct message and I’ve received two responses from support, one asking for my full name and address and then second asking how I’d like to receive a confirmation code that was never sent and I’ve yet to receive
‘Temporary’ outside cable still in yard after 5 months
Back in September of 2025 my husband made the mistake of allowing Xfinity techs to come onto our property to lay a cable aboveground to restore connection in our neighborhood. He was assured that this was only a temporary cable and would be buried within a week. Now it’s going on six months and this
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@tiredntrue when it slides back to zero time , I immediately press ‘exit’ then come back in through ‘recordings’ or ‘last’ and it will return to ‘almost’ the place where it broke.
cloud dvr jumps back to zero wrongly
Why does my DVR randomly jump back to zero during NFL (and now NBA) games? It's terrible having to remember where you are on the DVR constantly while trying to enjoy an NFL/NBA game! It's terrible and may cost you my business! How do I make it stop?
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Hello @user_616xv4, thank you for taking the time to leave a post. Sorry to hear you’re experiencing issues with your speed. I know how important a reliable connection is, and we’d like to help get this resolved for you. If you could send
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I’m hoping that a higher tier support person can take a look and it’s as simple as sending the co
Question
Outage bellingham washington
Outage update? Is there a update about the outage in my area. Bellingham area.
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Customer Service
I wanted to provide an update after speaking with the corporate forum team in DM. Unfortunately, they were not able to offer any help in lowering my bill. I was told that my current price is already a “fantastic deal,” even though my bill is now over
Bill keeps going up
I am trying to lower my bill. It keeps going up every couple of months. Chat agents say there are no deals on my account. I have been a loyal customer for over 20 years and would like to keep my services if I can get an affordable deal. Even when I look myself, trying to change it's only gives me a
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@Roger_G I’m having the same experience. They aren’t willing to lower the cost in any way for current customers. I’ve been with Xfinity for over 20 years and was told in DM that I already have a “fantastic price,” even though my bill is over $200 an
Looking to get 5 year $50 1G rate
I'm an existing customer who is looking to get the new advertised discount rate. Please provide a phone number or easy means of working with a helpful support representative. Thanks!!
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how do i get xfinity to test their outside cables and equipment.\?
Title: Peak-Hour Service Impairment: Severe Downstream Latency Spikes (Node Congestion) Issue Summary: > I am experiencing a daily service failure specifically during peak hours (8:00 PM – 11:00 PM). While my download bandwidth remains stable near 95 Mbps, my Download Latency is spiking to unusable
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Xfinity Stream Website
Streaming app not working
For 3 days (since 1/10/26 on NFL playoff weekend), the Xfinity App will not open any live or recorded shows on any of my Samsung devices: Galaxy S24+ phone, TAB S10 FE tablet, or Book 5 Pro laptop. I've tried restarting all the devices, as well as uninstalling and reloading the app. But the problem
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Xfinity Stream App
I dont have outlook. I dont know how to configure what you are saying. Thanks for trying to help me. I'll just have to text them with no invite for calendar. Thanks again.
DMARC error messages
Whenever I send an email most of the time they get rejected and sent back with the following " remote server returned 550 5.7.509 access denied, sending domain comcast.net does not pass DMARC verification and has a DMARC policy of reject. Can anybody assist me with what to do about this issue. Or is
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Hi there, @user_3uq4uz! Thanks for taking the time out of your day to reach out about the landline. We will get to the bottom of this! Please send us a direct message with your full name and complete service address to “Xfinity Support”.
Xfinity Voice Premier
Xfinity has been unable to remove a landline from my account for nearly five months. Despite repeated attempts, I continue to be overcharged for a landline that cannot be transferred to my new address. I only have one address, yet my account shows two because of this unresolved issue. Since Septembe
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@XfinityKei @XfinityAlfonso I have this exact same issue and am getting same runaround from support. I don't see how to direct message you. What do I need to do? I've spent 6 hours on the phone with support at this point and tried all of the listed w
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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XfinityAlfonso, you are literally telling me right now that $210 is a fantastic plan! You are not willing to help me at all, so I like how you are telling this person to message you so you can help lower their bill.
Just lost 13 year customer
Won’t negotiate. Paying $220/month. Cancelled and customer service rep didn’t care
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@Again I am having this exact same issue except the mail app method is not working. I see the same 'Uh oh' message. Yahoo says to call Comcast and Comcast says to call Yahoo. Please help!
completely locked out of email after yahoo migration fails with "something went wrong"
After reading the notice and FAQ about the migration, I decided to go for it. Clicking the link in the Comcast email took me to login.yahoo.com, where I entered my comcast.net email address. This redirects to login.xfinity.com, which tells me I am already signed in: Clicking "Continue" goes to a Com
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CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I’m hoping that a higher tier support person can take a look and it’s as simple as sending the co
Question
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Your Home Network
The Result: You are running on a "limp mode" connection. This is why you still have some speed, but the quality of the connection is terrible. 3. The Pattern (Peak Hours) Looking at your dates: 1/7/2026 at 21:14 (9:14 PM) 1/8/2026 at 21
user_80hopu
commented
18 hours ago
to the conversation:
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how do i get xfinity to test their outside cables and equipment.\?
Title: Peak-Hour Service Impairment: Severe Downstream Latency Spikes (Node Congestion) Issue Summary: > I am experiencing a daily service failure specifically during peak hours (8:00 PM – 11:00 PM). While my download bandwidth remains stable near 95 Mbps, my Download Latency is spiking to unusable
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