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where can I get another charger for my rewards speaker. I lost mine.
Free rewards speaker
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Customer Service
Issues with adding payment method
I am attempting to add a payment method to an account that has been transferred over to me, but am being told that my contact information must be verified to do this. Despite that, I just recently added and verified my contact information for the account, and when trying to change it to see if that
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Sign-In and Account Management
@user_no1oqc I’m sorry to hear you're still having an issue. I would like to take a step back and provide you with a link that has the steps and settings for various email programs including the settings for an iPhone and PCs. https://www.xfini
Email not sending from iphone
I cannot send for forward any emails from my iPhone. I have changed the password and also checked outgoing settings and they are correct.
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what is comcast's responsibility for outside phone junction box and related outside phone wiring?
Two phone lines
I have two phone lines (networks) and neither are working. Need help getting phone lines in both phones set up.
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Sharkhyder Apologies, I was unable to locate the Direct Message you sent previously, If you send us a DM I would be happy to look into this issue with you.
Another Xfinity Trade in scam
I mailed 2 iphone 13s in over 2 weeks ago for trade in with the *promise* from a chat agent that I would be credited for them. I was nervous sending the phones over USPS reading all the horror stories so the agent made me guarantees of honoring the credit. I am approaching the deadline for the phone
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Xandeewelb I would be reaching out if I were in your shoes too. Our team is happy to investigate your account and see if any equipment is indeed needing to be returned. Please send us a Direct Message with your full name and complete address. H
Being charged for no services
The app keeps crashing whenever I try to do something. This is my third attempt at writing a post. I was charged $150 dollars for literally no reason. They said I have equipment to return, but can't tell me what. They send me a text with a link telling me to "click on returnable devices" and theres
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Motorola razr ultra 2025 availability
Will Xfinity be adding the Motorola razr ultra 2025? If not will you be supporting it on your network? I am looking to upgrade to this phone. If you are not going to carry it I will be moving to a carrier that does. I do not understand why you carry the basement model but not the top model.
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Devices
@user_3qkndz Our apologies for the experience and that we have made you feel this way. Can you please direct message me your first and last name along with your full service address so that I can assist?Here's the detailed steps to direct message us
Extremely Bad Customer Service
The xfinity customer service phone line is a robot that hangs up on you, doesn’t listen to you, is rude, and refuses to let you speak to a real person. The chat is equally useless. There is 0 customer service. I’m considering leaving xfinity because of how terrible it is trying to get a simple billi
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Thank you for your recent payment. Payments made by check may not be reflected in the Xfinity app until the check has cleared. Credit card payments require verification from the clearing house. Payments may take one to three days before they are cre
Payments
My payment is made for the line ending in [Edit: PII], it's pending waiting for you guys to take it, but the line isn't on, it's paused.
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WiFi range
My door bell camera has low connectivity, how can I increase it?
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Your Home Network
Was told I had extension
Was told I had an extension till the 8th now my internet is off again
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Billing
Payments
My payment is made for the line ending in [Edit: PII], it's pending waiting for you guys to take it, but the line isn't on, it's paused.
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Customer Service
Rvande4 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" icon&
I have devices that show weak and are constantly dropping off my network. [Edit]
I qualify for the WiFi Boost guarantee as I am an Ultimate TV Gigabit subscriber. How do I get the WI FI Boost Pods for my home? I have done all the requirements of downloading the Xfinity App and Testing...
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@XfinityThomasA I have Ultimate TV with Gigabit Internet. The Gigabit Internet qualifies me for the WIFI Boost Guarantee...
I have devices that show weak and are constantly dropping off my network. [Edit]
I qualify for the WiFi Boost guarantee as I am an Ultimate TV Gigabit subscriber. How do I get the WI FI Boost Pods for my home? I have done all the requirements of downloading the Xfinity App and Testing...
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Having the same issue on one of the Roku in my house. Getting sick and tired of Xfinity claiming they helping and no resolution. This thread started in April and nothing posted to say it has been fixed
Xfinity App is not streaming on ROKU device despite following all troubleshoot instructions.
Removed xfinity app from Roku TV. Restarted the roku TV using restart feature (also tried turning device off/on). Added xfinity app back, relogged in Checked for Roku system updates, system is already up to date Cleared cache and data on roku device by resetting network connection Checked internet c
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@XfinityThomasC unfortunately the failures of Xfinity can be directly linked to Quality customer service. it may not be what Xfinity wants to hear but when customers are ditching Xfinity maybe it’s time they folded. At&T is a possibility for or
Extremely Bad Customer Service
The xfinity customer service phone line is a robot that hangs up on you, doesn’t listen to you, is rude, and refuses to let you speak to a real person. The chat is equally useless. There is 0 customer service. I’m considering leaving xfinity because of how terrible it is trying to get a simple billi
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2nd box xumo setup asking for Pin i have no pin. my 1st box i didn’t need a pin. i’ve called 5x listen to automation got disconnected 3x told they were going to run a test should take 15min if it didn’t work call back. called back same freaking Pin i
Extremely Bad Customer Service
The xfinity customer service phone line is a robot that hangs up on you, doesn’t listen to you, is rude, and refuses to let you speak to a real person. The chat is equally useless. There is 0 customer service. I’m considering leaving xfinity because of how terrible it is trying to get a simple billi
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Hi there! The Xfinity NOW Mobile service is $25 a month with bringing your own device. You can turn automatic payments on and off through your online NOW Mobile account, or through the NOW Portal. Please note that turning automatic payments off will
XfinityEva
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Now mobile cancel
Please refund my $25 monthly fee and discontinue charging me this fee. I didn’t order a Now phone nor anything else. please correct this.
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