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@user_kpr2fo Where's my refund? Did you send the direct message as requested?
Executive Intervention Required – 7-Month Fraudulent $66.78 Charge Still Unresolved (Tickets [Edited] & [Edited])
Seven months ago (April 24, 2025), Xfinity Mobile fraudulently charged my credit card ending 0770 $66.78 for an Apple Watch I never ordered or received (Order #[Edited: "Personal Information"]). Since then: - April 25, 2025 – [Edited: "Personal Information"] (Office of Tom Karinshak) acknowledged th
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To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu
Supervisor disconnects home Internet on purpose out of spite
Long story short I’ll spare the details but was promised a “free” line for a year if I switch to Xfinity mobile. I only get the promo for 1 week instead so to an xfinity error. Speak to a supervisor who could care less tells me to call back when the bill comes in. I ask to connect me to someone who
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Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Xfinity Stream Website
Has it been running stable for you? @bert2me Looking to do the same thing to avoid a double NAT.
XER10 - Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a UniFi Dream Machine Pro to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't ev
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@user_e10r69 When I login to my email account I have the option to stay logged in, however it doesn't work, even though I keep the page open. Why doesn't the "stay logged in button"work? Comcast removed that ability several years ago, but ne
Email Question
When I login to my email account I have the option to stay logged in, however it doesn't work, even though I keep the page open. Why doesn't the "stay logged in button"work?
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@user_v748ta I changed my Comcast e-mail password and now I cant send e-mails from my Outlook account. I can receive e-mails in Outlook but nothing going out. My regular Comcast e-mail works fine. I have checked all of the settings and also put my
IMAP account Issues - Cannot send e-mail from Outlook from my Comcast e-mail IMAP account.
I changed my Comcast e-mail password and now I cant send e-mails from my Outlook account. I can receive e-mails in Outlook but nothing going out. My regular Comcast e-mail works fine. I have checked all of the settings and also put my new password in my IMAP account settings. Any suggestions?
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Good afternoon user_h28fxy. I would be more than happy to look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the
Still Billed after Cancelling
I went to an Xfinity store in person a few weeks ago. I had them cancel my service, and I returned my equipment. This morning I get a “thanks for your payment” email from Xfinity, and find out that I’m still being billed. I logged onto my account, and I can’t tell whether my service was actually can
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@boonetrace I have been having very similar issues. A few days ago out of the blue, Thunderbird could not retrieve my new emails from both of my set up comcast email accounts. It asks for the password and when I entered it correctly, it did not acc
Email using Thunderbird
I am using Thunderbird and not able to get my emails from Xfinity, he was working fine until yesterday. Nothing has changed. I get message "connect to comcast.net has been reset or refused
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Frequent intermittent connectivity issues - T3 timeouts
My internet drops multiple times throughout the day. There are times when the connectivity issues are so frequent that the internet is unusable. I WFH so this has been incredibly frustrating. This issue started about a month ago. At that time I was using an ARRIS SURFboard SB6141, which I've had for
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Your Home Network
@user_ttcflg There needs to be a way to call specific stores as well. What if I lost my wallet and was calling to see if I left it there? There's literally no way to get through. The AI won't help unless it's about an account. You can't get a real
How To Talk To A Human Representative
I am having trouble using Xfinity online and the mobile app, and I need to talk to a human about this.
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Accepted Solution
Hey there Volt66 I did take a look to find some information on settings and set up. https://support.mozilla.org/en-US/kb/automatic-account-configuration Please let me know if this helps.
Thunderbird Client Email Settings
Have been using Thunderbird with Xfinity mail since day 1 ( ~10 years) with very little issue. Started having issues last month. So I uninstalled and performed a fresh install of Thunderbird thinking database corruption. Some client mail boxes update, although slower than usual. However my main emai
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Good afternoon user_m40umj. I will be happy to assist you with your internet issues. I do see you have sent us a direct message as well, I will proceed there.
Packet loss while gaming
Experiencing heavy packet loss every 2 to 4 minutes while gaming online. Started about a week or two ago and happens when I’m playing on either my PS5 or PC. Tried restarting my router and using an Ethernet cable for direct connection but nothing seems to be working.
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cancel service
Need to cancel, can't wait on hold anymore and I'm not available for a call back.
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Customer Service
@user_2yxduu Right. I got [Edited: Language] over no iPad no upgraded phone even though I was gonna trade mine in and now 3-4 months in my bill gets jacked up $10 for no reason. The reason I came here n left the previous company was better internet
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Rip off
Right. I got [Edited: Language] over no iPad no upgraded phone even though I was gonna trade mine in and now 3-4 months in my bill gets jacked up $10 for no reason. The reason I came here n left the previous company was better internet same price I was paying and the perks and bonuses I was promised
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