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Unauthorized Plan Change & Unresolved Support Transfers
My Xfinity plan was changed without my authorization. I never approved this change, yet my billing and services were updated. I have contacted customer support multiple times, but every agent only transfers me and no one actually fixes the issue. I am requesting immediate escalation and resolution f
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Billing
I Have experienced the same issue, My Xfinity plan was changed without my authorization/consent. I never approved this change, yet my billing and services were updated. I have contacted customer support multiple times, but every agent only transfers
Unauthorized change of my internet service plan
Today I received a text alert for my next Xfinity internet bill. Then I looked into the billing statement and found the internet service plan was changed without my consent. During my chat with agents on Xfinity Mobile, the agents persuaded me to upgrade the plan but I didnot approve. How can this b
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@user_2cbdc3 So, Are you saying it is not free? $5.00 a month is. $60.00 a year.
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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Report to FCC Federal Communications Commission they are the worst I have four kids all of which need to do work online for school and all gamers. 7 visits later it still worked slow but I was happy it just stayed on. I got sick of wasting my energy
Xfinity is such a scam company
I recently moved to a new house and signed up for Xfinity internet. It's been nothing but problems, internet keeps dropping out completely. We've had 2 technicians come out, each one seems to know less than nothing. First one said it was a bad splitter, so he replaced it. Internet kept completely dr
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IMAP account Issues - Cannot send e-mail from Outlook from my Comcast e-mail IMAP account.
I changed my Comcast e-mail password and now I cant send e-mails from my Outlook account. I can receive e-mails in Outlook but nothing going out. My regular Comcast e-mail works fine. I have checked all of the settings and also put my new password in my IMAP account settings. Any suggestions?
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@user_swr58h Well unfortunately on the public forum I'm not going to be able to give you too much information because I don't have specifics on your account to see why it's telling you to verify your contact information, but what I recommend you do
Payment methods
I am trying to get rid of my credit card and change into a new one but it don’t let me. I keeps saying I don’t have xfinity services, refresh the page, no contact error, can’t go do two step verification I can’t go into account and identity. Xfinity on the phone/store didn’t work either. I can’t do
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Hello user_tdbmgn! Thank you for being a Xfinity customer and for taking advantage of our trade in offers for our Xfinity mobile services. I'm very sorry to read of the trouble you have been dealing with due to the iPhone 14 being lost in shipment. I
Xfinity lost my phone
On July 30th, I went to one of the Xfinity Stores and traded in my iPhone 14 Pro Max for a 16 Pro Max. Since then, I've been calling and going to the store because my trade-in was never credited to my account. After months of trying, they finally admitted that my phone was lost — they have no inform
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I talked to a xfinity assisting and when I click the option change my payment method I’m brung to “Your Wallet” I click edit to change the card and add new payment method and all it tells me is “You can’t add a new payment method right not we need to
Payment methods
I am trying to get rid of my credit card and change into a new one but it don’t let me. I keeps saying I don’t have xfinity services, refresh the page, no contact error, can’t go do two step verification I can’t go into account and identity. Xfinity on the phone/store didn’t work either. I can’t do
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Greetings @dannys58, and thanks for posting to the Xfinity forums, I hope this message finds you well. As someone that has multiple email accounts for both personal and work use, I can understand the need for your email to work on your devices, and y
Unable to access Comcast email from mail client
Today, 11/14/25, Outlook is unable to access the Comcast imap server. Everything has been working fine for the past year or so, and nothing has changed on my end. Comcast site says no outages. No way to troubleshoot or open a ticket to find out how to fix this. Do any of you have any suggestions? Th
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@Kapman13 Thanks for reaching out to us, if you're using a third party e-mail app on your phone any emails you delete through the third party e-mail should delete directly from the Xfinity e-mail account when you go to view your emails through our Xf
deleting e mails
how can i set it up so that when I delete an email on my phone, it deletes all copies of it at this site as well
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user_f9ykf6 It was our pleasure to get you the assistance you need, and we are always happy to help when you need.
waiver of roaming charges
Hello, I am requesting that the roaming charges incurred on November 10, 2025, on my account for my daughter's phone be waived. On November 9, 2025, I used the Xfinity Mobile Application and by mistake selected the Global Travel Pass instead of the Mexico and Canada Plan. I tried to do the right thi
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@user_swr58h Thanks for clarifying, let's take a deeper look at your account to see how we can assist. Go ahead and send me a direct message including your first and last name and complete service address Here's the detail
Payment methods
I am trying to get rid of my credit card and change into a new one but it don’t let me. I keeps saying I don’t have xfinity services, refresh the page, no contact error, can’t go do two step verification I can’t go into account and identity. Xfinity on the phone/store didn’t work either. I can’t do
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Just a final follow-up for those that may be following this post. Xfinity support has been outstanding and Danielle C., Xfinity Escalations Specialist worked to credit the roaming charges! I am grateful for all of the help and understanding of
waiver of roaming charges
Hello, I am requesting that the roaming charges incurred on November 10, 2025, on my account for my daughter's phone be waived. On November 9, 2025, I used the Xfinity Mobile Application and by mistake selected the Global Travel Pass instead of the Mexico and Canada Plan. I tried to do the right thi
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Hello user_hjzhy4! Thank you for reaching out to us on our Xfinity Forums for help with the damage caused to you driveway. I'm sorry that no one showed up for the inspection when your reported this to our salesperson. I would be happy to help out and
cracked driveway new service
on November 7th, 2025, between 2 pm to 3 pm the comcast contractors performed the Wi-Fi cable installation, and drilling the hole under the driveway to cross the cable, the asphalt cracked all the way from left to right, I reported with the salesperson, he reported to the supervisor and Xfinity sche
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@user_b0d3ac Thanks for reaching out to us, can you give us a little more detail on how we can assist you today?
New updated app won't let me in
I went to log in my Xfinity app it said I needed to update. I pressed the button to update sent me to open app. I pressed the button. It sent me back to update app
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Greetings, user_xsgw1r! We appreciate you reaching out on our XFINITY Community forum. As a consumer myself, I understand it is vital for your bill to reflect exactly as expected. Rest assured, you have reached the right team to assist with this matt
Duplicate accounts
Hello, I am reaching out regarding extra Xfinity charges I have been receiving on my bank account. I noticed when logging in that I have 2 accounts. I should have one account with internet and 2 mobile services. I also am getting billed for one of the mobile devices and have sent in the trade in pho
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Xfinity lost my phone
On July 30th, I went to one of the Xfinity Stores and traded in my iPhone 14 Pro Max for a 16 Pro Max. Since then, I've been calling and going to the store because my trade-in was never credited to my account. After months of trying, they finally admitted that my phone was lost — they have no inform
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Customer Service
My account isn’t the problem I have an account but when I try to go into my account and identity seems it says to verify your email and phone number or that I don’t have services with xfinity or refresh the page seems like something it wrong. “You ca
Payment methods
I am trying to get rid of my credit card and change into a new one but it don’t let me. I keeps saying I don’t have xfinity services, refresh the page, no contact error, can’t go do two step verification I can’t go into account and identity. Xfinity on the phone/store didn’t work either. I can’t do
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@user_c17hjx We are unable to make changes to your account without sending the customer a customer approval link. From my experience it usually goes up due to an end in promotional rates on the account. In the spirit of transparency, we provide a lis
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Unauthorized Plan Change & Unresolved Support Transfers
My Xfinity plan was changed without my authorization. I never approved this change, yet my billing and services were updated. I have contacted customer support multiple times, but every agent only transfers me and no one actually fixes the issue. I am requesting immediate escalation and resolution f
Question