Xfinity Community Forum

user_7dlvwl, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to

XfinityAngie

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15 hours ago

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Wifi

I paid $10 for 30 days and it's not working no matter what I do. It keeps saying my account isn't active

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Hello, @user_fyw9zj! Thanks for reaching out to our Digital Care Team over the Xfinity Community Forum regarding serviceability at another location. Here is a great article regarding how to Determine Xfinity Service Availability at Your Address. Plea

XfinitySara

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15 hours ago

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To see if you have service at another address

I'm trying to find out if you have service at [Edited: "Personal Information"]

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Proofing my identity for my phone order

I placed an order for an iPhone 17 today only problem is I don’t have a passport, valid drivers license or state ID card could I use my birth certificate?

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Customer Service

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@XfinityMarcus new customer with an existing log in account.

whispcoral

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15 hours ago

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I'd like to order online but pickup locally

Hi, I'm in the 93923 zip code trying to take advantage of the $50/month for 5 years offer but would like to pickup the unit from the local store less than 20 minutes away. How can I create an order with this option? Can someone help? Thank you!

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It's barely been a week since I bought a $10/30 day wifi pass but I can't connect to it

user_7dlvwl

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15 hours ago

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Wifi

I paid $10 for 30 days and it's not working no matter what I do. It keeps saying my account isn't active

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Down cable line in easemnt

There is a down cable line in easement of my backyard

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Customer Service

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whispcoral thank you for using the Xfinity Community Forums page to reach out today. I would be happy to assist you with completing an order for service with the option to obtain equipment at a local store location. Are you an existing customer reloc

XfinityMarcus

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15 hours ago

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I'd like to order online but pickup locally

Hi, I'm in the 93923 zip code trying to take advantage of the $50/month for 5 years offer but would like to pickup the unit from the local store less than 20 minutes away. How can I create an order with this option? Can someone help? Thank you!

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user_1o2bqr Thank you for working with us in our DM's. Glad we got everything taken care of for you. Should anything come up in the future let us know. :-)

XfinityPeterH

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15 hours ago

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I'd like to call Customer Service on a non 1-800 phone number

Can you provide a direct line phone number that is not a 1-800 number?

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Hello user_f935de thank you so much for reaching out here on our Xfinity Forums and contributing your voice to the conversation! We would love to help resolve this concern for you. Please send a direct message by clicking the chat icon in the

XfinityAlfonso

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15 hours ago

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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I'd like to order online but pickup locally

Hi, I'm in the 93923 zip code trying to take advantage of the $50/month for 5 years offer but would like to pickup the unit from the local store less than 20 minutes away. How can I create an order with this option? Can someone help? Thank you!

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Customer Service

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Hi there and welcome to Comcast. The new owners will need to call into customer service and talk to our Bulk team. They can set up the account under their name. All you will do is need to cancel your account under your name.

XfinityRoberto

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15 hours ago

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Transferring account

Recently old our vacation property. Home internet and TV were covered as part of the HOA fees, so we do not pay directly to Xfinity. How do we transfer this service to the new owners?

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user_d7decc Hi there! Thank you so much for using our Forums and for taking the time out of your day to write us. I understand that you need to make some changes to the account ownership and I am happy to help you review the account to see where we a

XfinityJorge

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15 hours ago

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transfer ownership

Hello, Yesterday I called and talked to "Ella". She was helping me start the ownership transfer process. I needed to get some information so she said she would call me back. Guess what she didnt call me back. I have tried the xfinity automated garbage and that has left me so irritated. I have yet to

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I am having the same issue.

user_z0z8ya

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15 hours ago

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Xfinity support

I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal

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To see if you have service at another address

I'm trying to find out if you have service at [Edited: "Personal Information"]

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Customer Service

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user_7g9fm7, I am delighted that we were able to get that second account removed today from our system and switch your original account to a plan that works for your household's needs. 😀 Please feel free to reach out to us by finding the most approp

XfinityGabriel

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16 hours ago

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New account created when trying to switch plans

I went onto tur Xfinity website and saw more cost effective plans available. When I began the process of changing to one of the 5 year plans, it asked me to sign in and then after going through the checkout, I noticed I now have two accounts to my name instead of a new plan. Is there an easy way to

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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16 hours ago

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transfer ownership

Hello, Yesterday I called and talked to "Ella". She was helping me start the ownership transfer process. I needed to get some information so she said she would call me back. Guess what she didnt call me back. I have tried the xfinity automated garbage and that has left me so irritated. I have yet to

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

16 hours ago

to the conversation:

0

U

Transferring account

Recently old our vacation property. Home internet and TV were covered as part of the HOA fees, so we do not pay directly to Xfinity. How do we transfer this service to the new owners?

Question

U

transfer ownership

Hello, Yesterday I called and talked to "Ella". She was helping me start the ownership transfer process. I needed to get some information so she said she would call me back. Guess what she didnt call me back. I have tried the xfinity automated garbage and that has left me so irritated. I have yet to

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Customer Service

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Or, on https://www.xfinity.com/seasonal, scroll almost to the bottom of the page, until you see a line that says Sobre nosotros Servicos Politicas English | Español And select "English". Please be aware that the

BruceW

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16 hours ago

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Seasonal convenience plan

Comes up in Spanish when trying to enroll and nowhere to change to english???

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It was a pleasure, @user_j910sd working with you in private and getting you taken care of. In the meantime have a safe and happy new year!-Richard

XfinityRichard

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16 hours ago

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Military Orders-Billing Issue

Hello Xfinity Support / Digital Care Team, I'm reaching out here after frustrating experiences on the phone, hoping for proper resolution on a $133 early termination fee that I believe should be waived due to my wife's active-duty Army PCS orders. Quick background: We had Xfinity internet (bundled o

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