Xfinity Community Forum

user_1crakg Thanks for reaching out about the email issue. Are you using a third party app causing the download requirement, or checking it directly through us?

XfinityEricB

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13 hours ago

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Can't view attachments

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.

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WiFi extender

Never received WiFi extender ordered July 15, 2025. No emails received reference the order being shipped. Spoke to representative online in August who said I would receive a credit and remove two pods already shown on account that I don't physically have but were listed on the supplied modem in the

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Customer Service

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The advice about signing in is great but why is the link GONE? It shouldn't be this difficult to access e-mail!!

user_2j5448

commented

14 hours ago

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sign in to Comcast.net email

Can't sign in to Comcast.net email

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Internet keeps randomly disconnecting

We have a X5 modem for the 5ghz. Have had the same modem for two years, no issues. Now all of a sudden it wants to disconnect. Sometimes the wifi stays connected, other times it completely goes off for a minute and internet resumes as normal...

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Your Home Network

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Hey @user_r4mfcv , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your cable line. I would be more than happy to offer my assistance looking into this furthe

XfinityJanelle

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15 hours ago

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Move underground line

currently the cable line runs from the front yard, around the entire house, to its entry point on the side of the house. I am having work done in the backyard yard and need the line moved.

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Good morning, @user_eda477 I'm happy to hear the issue got sorted. If you need anything else, we are only a post away!

XfinityJoe

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15 hours ago

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App doesn’t show my mobile

Note I have spoken to at least 7 people about this issue via both chat and on the phone. A technician even came to my house. The issue was never solved. I’ve spent hours m, I’ve repeated myself over & over. I’m done talking about this. The only communication I’m expecting is “it’s fixed”. I’m not go

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user_q41qwj If you set up a payment arrangement, it keeps service on until the end of day. If the payment is pending though on the account by the next day it would still remain on. Payments take up to 24 hours to post to an account, so pending still

XfinityEricB

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15 hours ago

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Payment extension/disconnection

I’d like to know how long is given for payment to post before disconnection happens. I have payment scheduled for 13th tomorrow which is now because it is after midnight. Sometimes check doesn’t post until morning or middle of afternoon end of day. How long before I am disconnected how long do I hav

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Good morning @user_mbj45y, the individual networks determine the programming format, and we broadcast the feed provided by the network. WE do not control what is broadcast in SD or HD

XfinityJoe

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15 hours ago

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Why still in sd for JMovie Channles

Ok this has gone on long enough! I don;t get it or understand why XFINITY can not get HBO channels (besides the main one) all in HD?? Including Max, Showtime? It makes no sense! It's been like this forever and it has to come to and END!!! Xfinty we all have 4k tvs and it is time to stop broadcasting

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Good morning @user_30izkx, I am sorry for all the issues with the free mobile line offer. Like my teammates have stated, there are two different unlimited data plans for Xfinity mobile, one that is $40 and one that is $50 and with the free line optio

XfinityJeff

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15 hours ago

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Not honoring agreement

Account number: [Edit: removed Personal information] I received several e-mails offering a $30 per month 400 Mbps Wi-Fi plan. The last e-mail was on September 9, 2025. I went to the X-finity store in Boca Raton, FL, on September 10. The representative would not honor the offer, even though the e-mai

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user_543nlz Hello, and Happy Saturday! Thank you for reaching out to our Xfinity Forums Team regarding your email. Can you please be a bit more specific? Are you not receiving all email, or not receiving from a specific sender? Have you tried any tro

XfinityKassie

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15 hours ago

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Where are my emails

Hello, just want to know why I'm no longer receiving my emails for [Edited: "Personal Information"]. I'd appreciate your reply on this. Thank you. Mae [Edited: "Personal Information"]

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Unlock Device

Can y'all please unlock my device? I have met all the qualifications...

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Guidelines

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Move underground line

currently the cable line runs from the front yard, around the entire house, to its entry point on the side of the house. I am having work done in the backyard yard and need the line moved.

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Customer Service

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Payment extension/disconnection

I’d like to know how long is given for payment to post before disconnection happens. I have payment scheduled for 13th tomorrow which is now because it is after midnight. Sometimes check doesn’t post until morning or middle of afternoon end of day. How long before I am disconnected how long do I hav

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Billing

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Corporate Level Complaint Please!!!!!!!!!

I would like to start by saying I have been with xfinity for a total of 6 years now for my cable and internet and loved it. However I since added the NOW mobile plan and that was the worst decision i have made as far as cell phone providers goes. Started from the very first day when i asked the sale

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Plan

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Exactly what time do they disconnect service? If my due date is set for tomorrow will it be off at midnight or at the end of day tomorrow???

user_q41qwj

commented

18 hours ago

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Shut off during extension

I was shut off even though I was told in chat I could get extended until next week once I had gotten paid....I saved the chats confirming this one was an Aakash and the other being Sal, I was very specific and they both confirmed I had been extended an extra week.

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Issues with identity verification, again.

In 2023 I added 2 mobile lines to my Xfinity account for myself and my wife. The verification process was horrendous. As soon as they attempt verification the "3 questions" don't pop up and the order is immediately cancelled. Told me to contact the credit bureau, which also led nowhere as they said

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Plan

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Have you got Comcast to come out to help you yet?

ChuckSB

commented

20 hours ago

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Internet interruptions and slow speed

We were having slow internet, internet interruptions, trouble with our flex box, and slow app loading speeds. The tech cam out and connected to a different node on our building. This fixed the issue for about a month. Now we are having the same issue again. I can't get ahold of a live agent. I don't

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No, I did not. The agent who offered me the free phone was at the store two days later and right there confirmed it again. She said she had an emergency and had to leave. She explained to another employee about my initiation of Wi-Fi two days

user_30izkx

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20 hours ago

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Not honoring agreement

Account number: [Edit: removed Personal information] I received several e-mails offering a $30 per month 400 Mbps Wi-Fi plan. The last e-mail was on September 9, 2025. I went to the X-finity store in Boca Raton, FL, on September 10. The representative would not honor the offer, even though the e-mai

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KL

Your internet provider is blocking your console

I have this problem three time I done the port forwarding and even got a new router nope 🙂‍↔️ temporary fix I can’t connect Ethernet cable or over Wi-Fi but I can connect the free Xfinity Wi-Fi and it work …..trash paying over 180+ for internet and barely working is disappointing im honestly at end

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Your Home Network

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I chatted with a Comcast representative on September 12 and was offered the Samsung A36 phone and a year of free service, plus a free second year IF I "call to renew after one year and claim the second free year." I paid $28 for shipping and I agree

user_30izkx

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20 hours ago

to the conversation:

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Not honoring agreement

Account number: [Edit: removed Personal information] I received several e-mails offering a $30 per month 400 Mbps Wi-Fi plan. The last e-mail was on September 9, 2025. I went to the X-finity store in Boca Raton, FL, on September 10. The representative would not honor the offer, even though the e-mai

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