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How to respond to the email sent by Xfinity/Medallia?
I have had some unpleasant and wasteful interactions with Xfinity in the past few months. I have provided feedback as well. I receive these follow-up emails about my feedback to the survey and that the person tried to call me but they don't. They are just making it up. There is no way to know if thi
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Customer Service
I refuse to talk to your [Edit: Language] computers.
Xfinity Customer service is an outrage and insulting
yesterday we had an Internet outage that lasted almost the entire day! We called Xfinity ‘help’ line probably 10 times and got the same automated [Edited: "Language"] assistant Suggesting we restart our modem, and no customer service representatives would help us until we had restarted o
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I need an answer to this question as well
Apartment Unit- Business to Residential Internet
I recently inquired about setting up internet service at my apartment, and I was offered a business plan because my address comes up as business unit in the xfinity system (drawback to living in a cool midcentury mixed use building with retail underneath me I guess). However, I am looking for a pers
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Talk to a person
I would like to talk to a person on my xfinity account PLEASE
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Customer Service
I have , what seems to be a similar problem. Did you get any resolution?
One device connects but others don't
I am able to access the internet from one computer, but my router and another computer won’t connect to the internet. Here’s the history: I lost internet. My modem appeared to successfully reconnect, but my router did not re-establish a connection. I rebooted both my modem (Motorola MB8600) and r
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Worst customer service Ive ever had. By a lot! Just terrible.
How do I get help from a live person?
Please give me step-by-step instructions to contact somebody over the phone
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worst customer service Ive ever had. By a lot!
How do I get help from a live person?
Please give me step-by-step instructions to contact somebody over the phone
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Moca with XD4 modem (X-2gig)
We recently upgraded to X-2Gig service and received an XD4 modem (which i understand is a DOCSIS 4.0 modem), and while the service works great fat first, at full speed, it drops to half speed after a few hours. This speed drop does not happen with our MoCA adapters unplugged, so I suspect some inte
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Your Home Network
Internet speed
I upgraded my internet plan to 1100 mbps more than a week ago, and my billing and plan reflect this, yet my internet is still operating at 600 mbps which was the old plan. The online assistance and phone number are absolutely no help
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Your Home Network
Hi user_tnrso5, I love the Stream app and use it on a few of my TV's, so I can imagine how annoying an audio issue like that would be. Let's get on the same page and go from there. Are you seeing this on live tv, all channels, DVR, or On Demand? Also
Sound Cutting In & Out When Running Xfinity Stream on ANY Apple Products
Over the last week, the Xfinity stream app will play audio for the first 30 seconds and then start cutting in and out, intermittently, until you close out the app. After doing some research, and walking through EVERY troubleshooting step known to man, here's what I've come up with: - This o
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@DaveO3 Thank you. Will do. In speaking with the XM rep in January, we were not made aware that any exclusions existed nor referred to any other location for research. We are not international travelers nor phone techy people. We made a phone
$7k bill in 33 minutes even with global travel pass! Never advised of exclusions!!!
I am a current Comcast and xfinity customer. What is happening with my account amounts to extortion as far as I can see and this whole incident has been financially devastating and incredibly and personally stressful to myself and my family. I have reached out to the company on numerous occasions,
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Thank you for joining the Xfinity Forums community and reaching out to us here for help, user_g18lg6. We're experts in all things Xfinity. How may we assist?
why can I not reach a LIVE Agent?
I have tried calling Customer Service, but can not get to a live agent. Your automatic features do not resolve my problem
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Underground line not connected
A new line was placed underground at my townhome. The dig crew said that a tech needed to come back out to determine where to connect the new line in the cable box. They said that they would make this request. But my support ticket is closed and no one has communicated about any further work. Please
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Customer Service
Hello, @user_o67sdq I understand with being new to Xfinity Forums you may not know the guidelines. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. I
Increase in monthly subscription price
For the past 2 years I have bee paying roughly $70-$80 a month for internet, I got a bill statement for May telling me my bill was $79.74, which 2 weeks ago, an email I received told me I would receive $65 credit towards my next bill, so I was confused and looked into it, and now my current bill is
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why can I not reach a LIVE Agent?
I have tried calling Customer Service, but can not get to a live agent. Your automatic features do not resolve my problem
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Customer Service
The downstream power levels are too low to use a 15dB overall attenuator pad. While it may make the upstream power look prettier, it will throw the downstream out of spec. It's a balancing act. I think that the problem may be more of a WiFi connectio
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increase upstream power
Arris says my upstream power is to low. It should be 45 to 50 and mine is 44 so they will not troubleshoot until it is corrected. They said my provider can correct this.
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