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I have a follow-up question for the Xfinity employees: Why does your system not log that a customer already has returned the equipment, which then requires the customer to respond to your third party company (Complete Recovery Corporation) in order
Getting return request emails from Complete Recovery Corporation.
I received an email from compete recovery corporation saying that they are partnered with Xfinity and that I need to return an equipment. But, this was not mentioned when I cancelled my service. Is this email scam or legit?
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I'm signed into the Xfinity forum right now. These directions don't work. There IS no "Direct Message" option found anywhere at all! Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary Click the "Direct Message" i
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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outdoor cable box is broken/exposed
My outdoor cable box is broken/exposed and I need it replaced
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Customer Service
Thanks for confirming those details, @S3th64. What gateway are you currently using? Are you using a separate router?
Local network management on x1 router now unavailable and telling me to use the android app
I use the local network management tool a LOT (going to 10.0.0.1 in my browser) and now it's giving me the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app." I am not interested in
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user_n44zbb, give this a try: Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper)
Xfinity Mobile Cancelation Issues and Unauthorized Charges
I am very frustrated with Xfinity Mobile. I tried to take advantage of the free-line offer, but for some reason they activated two lines on my account. I couldn’t get either line to work with my phone, so I contacted them and asked to cancel. When I received the confirmation email, I noticed there w
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@user_8s3tox We want to thank you for reaching out on the Community Forum for support with your billing concern with this movie purchase. We are glad we were able to reverse the charges. Never hesitate to create another public post for any of your fu
Sent wrong movie
I bought Gladiator and was sent the 4K version. My TV doesn't have 4K and so I can't watch the movie. How do I get a refund or the right version of the movie? I tried using the xfinity chat assistant but it didn't help.
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I haven't tried any possible fixes yet. I was hoping someone out there has already solved this problem, so I don't have to reinvent the wheel. Do you have suggestions about what potential fixes I should try, and in what order, if the first and/or se
Streaming problem with Xfinity App on smart TV
I'm experiencing issues with streaming from the Xfinity Stream app on my smart TV. The app works great EXCEPT when transitioning back to programming from only certain commercials, but not all. Specifically, there are a few commercials; if shown just prior to when regular programming is to begin agai
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htcsandy Hello, thank you for reaching out! We can help you with your account change. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Message" icon• Cli
Cancel TV plan and keep internet
I would like to cancel my current tv plan so I can switch to TV Now but keep my internet plan as is.
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Awesome, I am glad the steps you took improved the performance of the application and service. Usually it isn't based on the amount of applications, so I wouldn't know the answer to that question. Could be tied into the devices' storage capacity that
Max buffering issue
I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?
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I do not have a smart phone. Your app is not compatible with my device. I can no longer access gateway admin. Your customer service people say just do so at 10.0.0.1 & that can no longer be done. I will be leaving Xfinity as we
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Select button and voice commands do not work
Have XR15 Xfinity Voice Remote. The select/ok button and voice function do not work. Neither functioned with my original remote or a new one I just picked up at the Xfinity store. Cable box recognizes other buttons- Guide. Xfinity. Page up/Down. numbers. Channel. Swapped batteries multiple times. Po
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X1
No worries, @user_nsuzoc we have your Direct message and will respond soon.
dropped pings
Hello, I am posting to this forum because I cannot for the life of me get Xfinity to tell me how to log a support ticket. Their website takes me in circles. Hoping someone can help here! This is the message I was trying to log with Xfinity through Support. For the past couple weeks, I have been expe
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Hello - I submitted the DM as requested. I've also opened a ticket with Xfinity requesting the network team investigate the issue. Please let me know if you need more information. For anyone reading this, I will post to this forum as I learn more. Th
dropped pings
Hello, I am posting to this forum because I cannot for the life of me get Xfinity to tell me how to log a support ticket. Their website takes me in circles. Hoping someone can help here! This is the message I was trying to log with Xfinity through Support. For the past couple weeks, I have been expe
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I did as you asked and let the person know that I wanted a refund. He never responded. This is terrible service. I have no idea if I'm getting the refund or not.
Sent wrong movie
I bought Gladiator and was sent the 4K version. My TV doesn't have 4K and so I can't watch the movie. How do I get a refund or the right version of the movie? I tried using the xfinity chat assistant but it didn't help.
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XfinityDena -- As a last resort, I did finally delete all my user info and cache on the new box as XfinityChristy below suggested.(I thought it would have been erased when I got a new box) and signed in to only 3 streaming apps. As of today, the hea
Max buffering issue
I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?
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@No_Connection_Yet I'm glad to hear that the quality control expert was out and on the path to the resolution, I'll be in touch with you in the direct message that way I can keep in touch with you throughout the remaining process.
How Long Would You Wait For Service Before Cancellation
Just curious for anyone's opinion on this. I've signed up for Xfinity on November 24 and have yet to have service connected. This was 24 days ago. I hired an electrician to install equipment to facilitate physical connection to the service. This cost extra money. How long would you be willing to wai
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user_rvlt9z, Hi there! Thanks for allowing us the opportunity to help with Bees' nest over direct message. I am happy that we were able to get in contact with our field team from your local market to have this assigned to Alpine Bees for removal. We
XfinityGabriel
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Bees nest inside pedestal in yard
Hello, There is an active bees nest inside the comcast/xfinity pedestal located in my yard. The pedestal is clearly compromised and the bees makes it unsafe for anyone near my property. I expect this will also be an issue for any technicians who may need future access to the box. I've reported this
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