Xfinity Community Forum

STAY AWAY FROM XFINITY AND THEIR XFINITY MOBILE. SEND ME AN EMPTY BOX WITH FEDEX

I was going to cancel Xfinity Internet because it kept disconnecting at my house. They told me they would bring technicians to fix the internet cable line and said Internet will be better if I UPGRADED TO A HIGHER SPEED. They sold me a promotion for the mobile phone when I renewed my internet contra

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Customer Service

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user_nvfnyf, Hi there! Thanks for taking the time to reach out. You've come to the right team of experts to help with billing issues such as this over social media. May we ask why you want to change your account number? One option is we can simply ca

XfinityGabriel

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1 day ago

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Billing method

I want to change my account to a different billing number

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A driver hit my parked truck

I have photos & video of one of your vans breaking my truck mirror as it drove by please contact me

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Customer Service

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Billing method

I want to change my account to a different billing number

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Billing

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user_4uqn6g Okay, gotcha! Let's take a look, and see what we are seeing on our end, since this has been going on a while. Can you please send a Direct Message with your name, and service address? Click "Sign In" if necessaryClick the "Di

XfinityKassie

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1 day ago

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Constantly losing internet connection, only briefly, then connection restored - this has been going on for a few months

Intermitent, but persistent interruptions to my service. We've run all the diagnostics in the app and even had service to the house. The last guy changed the service line from the box in the backyard to the house. However, the problem persists. From my command prompt, I ran a couple of tests ping -n

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My email

Take me to my emails please

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Email

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@hacked_up Please post the output of a traceroute to google.com for reference purposes. Thank you !

EG

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1 day ago

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Is Comcast really planning on CG-NATting customers?

Hello all, I am looking for clarification on whether Comcast is intending to start carrier grade NATting customers? Will there be a means of opting out? (If so and if not respectively, then I will most definitely be switching providers......)

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Post moved here to the Xfinity Compliments section.

EG

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1 day ago

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Tv and Internet

Tim was very chill and made sure everything was up to date before leaving. Thank you for being so thorough with everything.

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I don’t have the specific date, but I’m thinking about 2 months. We’ve had the service guy out and a new black cable wire installed. He also checked the Gateway modem inside and said it was working fine. I recently researched and found out about the

user_4uqn6g

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2 days ago

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Constantly losing internet connection, only briefly, then connection restored - this has been going on for a few months

Intermitent, but persistent interruptions to my service. We've run all the diagnostics in the app and even had service to the house. The last guy changed the service line from the box in the backyard to the house. However, the problem persists. From my command prompt, I ran a couple of tests ping -n

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Hello, @user_bk8toy Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click t

XfinityThomasC

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2 days ago

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Customer service in my account

I made an original payment arrangement this week I contacted through the app to live agents to let them know that I had to change the payment date because of the holiday and the way my pay is. Both agents told me that they had changed the date there would be no problems and my service would not be i

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Customer service in my account

I made an original payment arrangement this week I contacted through the app to live agents to let them know that I had to change the payment date because of the holiday and the way my pay is. Both agents told me that they had changed the date there would be no problems and my service would not be i

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Billing

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@XfinityQue They stated this: "this has been going on for a few months".

EG

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2 days ago

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Constantly losing internet connection, only briefly, then connection restored - this has been going on for a few months

Intermitent, but persistent interruptions to my service. We've run all the diagnostics in the app and even had service to the house. The last guy changed the service line from the box in the backyard to the house. However, the problem persists. From my command prompt, I ran a couple of tests ping -n

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Tried yesterday and to day to pay my bill online 20 year customer. Error>> You can't add a new payment method. "WHAT IS THIS" >> Contact the store???. I have been paying online always for years. You have all the account info already.. Ple

ASUS

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2 days ago

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Billing

I have been unable to pay my bill for the last several months (I got one payment to go through) there is an error on xfinity’s side everytime I try to pull up the billing page. I have incurred several late fees as a result, I expect to be refunded or credited the money back from these late fees. Sec

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@jdlail Have you tried doing any of those tips in your second post ? It's quite obvious. You have a terrible connection ! All of the downstream channel power levels and SNR's are too low / out of specs.

EG

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2 days ago

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Slow download speeds?

I have a "superfast" plan, but I only 25 to 40 Mbps download speeds; my upload speeds are normal at over 150mbps. I'm not sure what the issue is. I was getting 500 to 685 Mbps until recently (and have made no equipment changes). My modem is a Netgear CM2050V-100NAR Nighthawk Multi-Gig 2.5Gbps Cable

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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the

EG

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2 days ago

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Intermittent Signal Loss During Evenings at Apartment Complex

I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o

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Hi user_3013f8! Thanks for taking the time to reach out on our Xfinity forum regarding this Xfinity Mobile Watch concern. My team is here to help and would love to get you some answers. So that we can take a look at your account, please send us a Dir

XfinityAmira

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2 days ago

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Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?

Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus

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Hello and welcome to Comcast! I am sorry to hear that your Internet is not working right now. You are in the right place and we are happy to assist you today. Have you checked our service map to see if there is an interruption in the area?

XfinityRoberto

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2 days ago

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Conectate internet

No puedo contestar internet

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Hi user_kprp6l! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and we can't thank you enough for taking us with you to your new address. My team would be more than happy to further assist you

XfinityAmira

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2 days ago

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Address listed as business address

I wanted to transfer service to a new address. But it's listed as a business address. How should I proceed?

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There is no option as described in the help page. Why is this so hard?

user_nx0n7k

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2 days ago

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Remove Stream Saver

Hello, I would like to remove stream saver from my account but when I try to do it in manage billing it doesn’t seem to have the option.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 days ago

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Address listed as business address

I wanted to transfer service to a new address. But it's listed as a business address. How should I proceed?

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