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user_9412ab - Thank you for your feedback and for trying the troubleshooting steps. It's important to us that you're able to enjoy your remote and our team can help ship and replacement, and follow up with you after to confirm it's working properly.
X15 Remote Ok Button Not Responding
I have a new XR15 remote. It pairs for voice commands with my TV, then says 'press ok to continue.' I press and press OK, the green light on the remote comes on, but the TV does nothing. It does not seem to recognize that I have pressed the OK button. The Xfinity support chat wants to schedule a tec
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why is there a Sales Tax on my Internet Service?
The Internet Tax Freedom Act literally prohibits sales tax on Internet services. According to the website (https://www.congress.gov/crs-product/IF11947) "The ITFA now prohibits all state and local taxes on internet access. The ITFA defines the term "internet access" as a "service that enables users
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Service suspension
I just spoke with someone yesterday over chat about my bill. we made a payment arrangement that was due for December 3rd, I was assured that my connection would not be disturbed because I made this payment arrangement. Then today my service is interrupted, and I have no way to speak to a live agent.
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Customer Service
This has been a problem for the whole month of Nov. If this happened at my company we would catch a lot of [Edited: "Language"]. Escalate higher.
NHL Center Ice “Program Info Unavailable “
Why are approx half the center ice channels displaying program info unavailable?
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Why is there a Sales Tax on my Internet Service?
The Internet Tax Freedom Act literally prohibits sales tax on Internet services. According to the website (https://www.congress.gov/crs-product/IF11947) "The ITFA now prohibits all state and local taxes on internet access. The ITFA defines the term "internet access" as a "service that enables users
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Customer Service
Looks like it launched today and is available in the Popular TV package.
New channel NBCSN
I heard today that NBC Universal is going to start the old NBCSN sports network again this fall. I hope comcast will carry it, even if it's in the more sports and entertainment package. After all,Comcast is owned by NBC Universal
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False advertising from Xfinity Mobile buyout program
I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and
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Plan
Hello @Internet_Please, thank you for taking the time to leave a post. Thank you for explaining the situation. I understand how frustrating that must be. If you could send our team a direct message with your full name, the name listed on the account
Can't change billing plans
Hello, last year I attempted to switch to x-500 speeds, but could not. Now my rates are increasing and I would like to try changing to x-500 speeds again as they show as available now. However the website will not let me switch because it shows as my current plan even though I never actually switche
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Can't change billing plans
Hello, last year I attempted to switch to x-500 speeds, but could not. Now my rates are increasing and I would like to try changing to x-500 speeds again as they show as available now. However the website will not let me switch because it shows as my current plan even though I never actually switche
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Billing
"Server Unreachable"
Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.
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Hi user_0wvpw1! Thanks for taking the time to reach out on our Xfinity Forum regarding this free Peacock subscription concern. We apologize for any issues you ran into with the website, but my team is here to help. To better address and assist you wi
Need my peacock premium subscription back
My last post got deleted because this website is full of errors. Thanks. So this'll be much shorter Need my free peacock premium back because I have gig internet
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I would like to dig a bit deeper into the status of this promotion for you user_7q95k0. Can you send over a direct message with your full name and complete service address to help me locate your account? Here's the detailed steps to direct message
Promo code MC50 offer
During the online purchase process of my new Xfinity internet service there was a pop up screen offer for a $50 card if I purchased that day. I did. But there was no place to enter the code. I was told over the phone that they would make a note concerning this on my account. I also spoke again today
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user_tzdz5g, Thank you for reaching out to Xfinity Support. We want to do everything we can to make sure things are as they should be for you, billing-wise. It would be a good idea for us to look over your billing statement together and see what is c
0/10 experience.
Had the most unpleasant morning with Xfinity. I’m honestly looking to switching services with a different provider. HORRIBLE billing service and the triangles in communication with the customer service department were incredibly frustrating and unhelpful. My bill is different every single month. How
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Thanks so much for your assistance! I wonder why the still give out the Samsung box if they know it's incompatible. I was just given that box last year and the article you shared was from like 3 years ago. Thanks again.
New cable box upgrade question
I received a notification while using my existing box that I needed to upgrade it. I followed the on screen prompts and was told a new box was on its way. The box arrived and it is the same box I already have. Actually it is older, because it is an older revision letter. Current box is xg2v2-s. New
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Thank you for reaching out to our team here. I will be happy to take a look at any billing question for you from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private messa
Help with bill increase
My bill has increased by $30 over the last couple of months. That is a lot for someone on social security. Tried the Virtual Assist but that is useless. Need to speak to a live person.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0/10 experience.
Had the most unpleasant morning with Xfinity. I’m honestly looking to switching services with a different provider. HORRIBLE billing service and the triangles in communication with the customer service department were incredibly frustrating and unhelpful. My bill is different every single month. How
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0/10 experience.
Had the most unpleasant morning with Xfinity. I’m honestly looking to switching services with a different provider. HORRIBLE billing service and the triangles in communication with the customer service department were incredibly frustrating and unhelpful. My bill is different every single month. How
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Billing
I am having the same issue and still remain unresolved after several calls.
user_m2yzgv
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2 days ago
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Xfinity Mobile Support - Phone line not showing on account after a move
Im having an issue that after moving to a new address in which I ended my previous internet plan but kept the phone service. Now my phone is not showing on my current/active account and all my other accounts show inactive. I saw a similar issue on the forums and the member said it can easily be fixe
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