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@jeremy303 Thanks for clarifying. for you to have access to the gateway admin tool you would just use the username and password that's on the sticker of your Xfinity modem, or you would use the default username of “admin” and default pas
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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Hello, @shortshanon4077 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Cl
Fix the performance issues
Every few days I get a text message saying that Xfinity is working to fix a performance issue in my area that disrupts the internet and affects my daughter's school work. She attends a virtual school and we need the internet. This has been going on for months. Fix the [Edited: "Profanity"] issue. Th
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internet dropping
virtually everyday my internet drops for a few minutes. extremely frustrating as i work from home. customer service of no help, or should I say no customer service at all
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Your Home Network
Fix the performance issues
Every few days I get a text message saying that Xfinity is working to fix a performance issue in my area that disrupts the internet and affects my daughter's school work. She attends a virtual school and we need the internet. This has been going on for months. Fix the [Edited: "Profanity"] issue. Th
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Customer Service
Adonis Review
Excellent customer service. Patient and professional. Thanks
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Xfinity Compliments
@XfinityOrlandoM The only relevant detail I can provide is that I unfortunately do not own or have access to a smartphone that is compatible with the Xfinity app.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
Question
Phone Stolen During Delivery by FedEx
Ordered new iPhone 17 pro on Dec 23, 2025 from local Xfinity store. Phone box was delivered by FedEx and handed to me on Dec 27, 2025 but the box had clearly been tampered with and retaped. When I opened the box the iPhone box was empty inside. I immediately went back to the local store and filed a
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Devices
@jeremy303 Thanks for reaching out to us, can you give us a little more detail on what issues you're having accessing the Xfinity app to enable Gateway Admin Tool?
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
Question
@XfinityQuemekia Since I am unable to access the Xfinity app, can you please either enable access to the Xfinity Gateway Admin Tool or update the modem firmware so that I may access the Admin Tool as I did before? Thanks in advance.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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user_50w6xv our team can do our part to help. We will need to work in a direct message to assist you further since this will require us to locate your account. You can use the Direct Messaging icon at the top of the page to send your name and service
Credit Report Inaccurate
I came back to Xfinity because I believed that you had stopped tricking customers. Bravo to whoever made the decision to stop escalating the cost every year. Five year stable price was a inspired move. I ported over two lines with a great deal of difficulty because Consumer Cellular uses a different
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@user_7ig1b5 - You have come to the right place for help. Thank you very much for taking the time to create this post with that amount of details, and I am sorry to hear about the trouble you and your parents have had. Let's dive into this and look a
Returning Apple Tablet to Xfinity Mobile
I'm hoping someone can help with this as I'm getting pretty frustrated and I'm about one more incident away from getting a lawyer involved. Sorry in advance for the lost post, but this has been an extensive issue. Starting back in June/July my parents who have been Xfinity customers for over 10 year
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user_a287ct Thank you for reaching out and letting us know. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please f
No service at pole
I moved to a new place and the house is not connected to the service pole. A technician came by and told me that he can see that the lines up at the pole seem disconnected… but he asked me to request Comcast to come out?
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@user_q5240y Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand the frustration and our team would love to take a look at the account to see how we can assist you. Please send us a DM to Xfinity Suppo
False promises for a Repayment plan
My repayment plan was canceled while still under a “grace period”. My payment was due the 5th, my card was locked due to my wallet being stolen. So I found another card to use and paid OVER the amount due by the 9th. My account reflects that as well but the services were suspended. Customer service
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Hi there, @user_jpszu1! Thanks for reaching out to us here on the Community Forum. We can certainly check and see what that charge is in reference to and ensure the account is closed and billing stopped on the correct date. Please send a direct messa
I've already canceled my service and being charged anyways
Hi, my name is Florencia I've been an Xfinity Mobile user for around a year and a half or more, but last year I left the states (November 21st) and before leaving I arranged with an Xfinity Representative to close my accounts four days after my flight so I could still be connected outside the US. Th
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Hello, @user_3y6gdo. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the
Unable to add payment method
I have been trying unsuccessfully to add a payment method to my online account for over a week now - mobile app and web browser (tried multiple browsers, cleared cache/cookies). I keep getting the same error message: You can't add a new payment method yet We need to verify your contact information t
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@user_bunhjo We apologize for any inconvenience you're experiencing, the information below is and how you can make a post to reach out to us. If you need to make the post look pretty here are the links: Guidelines: https://forums.xfinity.com/conver
Complaints
I so tired of being [Edit: Language] around by your customer service people!!! I have spent over 3hrs on chat and phone last month , spoke to 8 different people, each time having to explain situations. We finally come to a agreement on monthly bill, and was suppose to be issued credits and new lower
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Hello! Thank you for following up on this and for sharing that link. We completely understand your frustration, having concerns about data accuracy is significant, and we want to ensure you have full confidence in how your usage is being calculated.
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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Hi there, @user_ldi9ve! Thanks for reaching out to us here on the Community Forum. Glad to hear you had a great interaction with Adonis! We would be happy to report it to their leader, so they can be recognized for their efforts. We would just need t
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Adonis Review
Excellent customer service. Patient and professional. Thanks
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