Xfinity Community Forum

Tv and Internet

Tim was very chill and made sure everything was up to date before leaving. Thank you for being so thorough with everything.

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Xfinity Compliments

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PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)

I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared

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Your Home Network

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Bill

Can I pay my whole bill on the 29th and get my service restored today?

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Customer Service

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VPN doesn't connect when using Xfinity wifi

I use VPN to work. Until last Friday it was working fine but suddenly it stopped working. If I use other internet provider services it works just fine but with Xfinity wifi it will simply connect and disconnect right away. I've had an Xfinity thecnician checking the router and connections in the hou

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Your Home Network

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Yes it was a virtual card. I was hoping to apply it to my bill.

user_7q95k0

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1 day ago

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Promo code MC50 offer

During the online purchase process of my new Xfinity internet service there was a pop up screen offer for a $50 card if I purchased that day. I did. But there was no place to enter the code. I was told over the phone that they would make a note concerning this on my account. I also spoke again today

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user_o23kig, Hi there! Thanks for taking the time to reach out. I can understand the inconvenience caused by experiencing video service interruptions as a consumer myself. I am sorry to learn about this experience. You've reached the right place. Our

XfinityGabriel

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1 day ago

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Xfinity Cable

Xfinity audio and video will freeze for a split second. I’ve noticed this problem on DVR recordings and live television. This issue recently started happening after Xfinity did a network update, although it seems very common as numerous customers have it occur over the years. I reset the cable box a

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user_0d3c18, I see @Again provided you with a setting option to try. Were you able to test that out on your end? Please let us know at your convenience. Thank you!

XfinityAmira

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1 day ago

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Comcast Xfinity Email does not work over Quantum Fiber

I cannot send/receive Comcast email using Mozilla Thunderbird as a client over my Quantum Fiber connection. Except every once in a while it works. The fault clearly lies with Xfinity, and its inability to play nice with Quantum Fiber, as I can send/receive email from accounts with other domains, and

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user_ugn6io Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

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1 day ago

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Urgent Request for Resolution – Account Errors, Unauthorized Charges, and Service Issues

Dear Xfinity Mobile Customer Service, I am writing to express my deep frustration and concern regarding the numerous unresolved issues I have experienced with your service. Below is a detailed timeline of the events: Aug 27: I canceled one of the two mobile lines on my Xfinity Mobile account. Aug 28

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user_7q95k0 thank you for using the Xfinity Community Forums page to reach out regarding your missing offer. Was the card you are referencing a virtual gift card promotion?

XfinityMarcus

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1 day ago

to the conversation:

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Promo code MC50 offer

During the online purchase process of my new Xfinity internet service there was a pop up screen offer for a $50 card if I purchased that day. I did. But there was no place to enter the code. I was told over the phone that they would make a note concerning this on my account. I also spoke again today

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Hi user_ku8e1c! Thanks for visiting our Xfinity Forum about this Collections issue. I am sorry to hear that you're experiencing this for a second time. My team is here to support you and would love to get this all sorted out. Please send us a Direct

XfinityAmira

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1 day ago

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Comcast continues to send me to collections for someone else's account

This is the second time this year that Comcast has sent me to collections for another person's account with a similar name. I spent months earlier this year having this removed from my credit report and was guaranteed this would not happen again. Unfortunately, I just found out via my credit report

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Cloud DVR

When I am recording a sports game (even when it is my only recording at that time), it records as a cloud recording. This makes it poorer quality. Why is it not automatically recording as a regular recording?

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X1

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Promo code MC50 offer

During the online purchase process of my new Xfinity internet service there was a pop up screen offer for a $50 card if I purchased that day. I did. But there was no place to enter the code. I was told over the phone that they would make a note concerning this on my account. I also spoke again today

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Customer Service

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Repeated Failure to Unlock Eligible iPhones – Request for Immediate Resolution

Dear Xfinity Mobile Support, I am contacting you regarding three BYOD iPhones on my Xfinity Mobile account that I need unlocked. These include my current device, my wife’s device, and my previous iPhone. All phones are fully paid, have been active on your network well beyond 60 days, and my account

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Devices

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user_uojdat Good afternoon! Thank you for reaching out to our Xfinity Forums Team. Getting texts of that nature, would be a concern. I'd be happy to take a look into your account, and get you in the right direction for a resolution. Can you please se

XfinityKassie

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1 day ago

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Text messages from debt collect

I am getting text messages from Harris & Harris debt collector for Xfinity mobile. I do not owe anything on my account. Unsure of what to do.

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Comcast continues to send me to collections for someone else's account

This is the second time this year that Comcast has sent me to collections for another person's account with a similar name. I spent months earlier this year having this removed from my credit report and was guaranteed this would not happen again. Unfortunately, I just found out via my credit report

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Billing

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It's a known issue with the advertising breaks within a program. The advertising block causes a complete halt of the program. The only way to resolve it is to go into Disney settings and slow down the data transmission rate.

user_c2eq10

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1 day ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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I figured it out! I had downloaded NordVPN app a month ago and somehow it's interfering with the send of Comcast email. I paused the app and my test email was sent!

Anon186741

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1 day ago

to the conversation:

Comcast email problems

I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under

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Text messages from debt collect

I am getting text messages from Harris & Harris debt collector for Xfinity mobile. I do not owe anything on my account. Unsure of what to do.

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Billing

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I have deleted any pending outgoing emails except one left from last week just so I know if the problem gets fixed.

Anon186741

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1 day ago

to the conversation:

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Comcast email problems

I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under

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Resolved just now, after spending 5 days without cell service!

cs55n5

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1 day ago

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Xfinity Mobile Transfer Nightmare

Last Friday, I accepted an online offer from Xfinity for a five-year flat-rate Internet plan with free modem rental for the entire term and one mobile line free for the first year. Everything went smoothly until the phone number transfer. My number was successfully ported out of Visible (I even rece

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