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@user_rwbi6k - there is no detail breakdown, only the total usage calculated and here are other Posts: post1 and post2 about the "Devices" page no working for many people.

How do I find the usage details?

When I click through the links on the Xfinity site I get a ... on the "Devices" page which appears to timeout and no breakdown of what services are being accessed. I was hoping to see something like streaming, gaming, browsing, file upload/download, VPN, etc.  I'm apparently using almost 2Tb p

Question

Big 10 live sports volume

Big 10 channels 1313 and 1314 live game, the volume is cranked up 20db or more over other stations. If you watch a pre-recorded game during the daytime, everything is normal as it should be.  Is there anyway to have Big10 production correct this? Goodness, you change the channel and it wakes t

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Do a hardwired (not WiFi) speed test with the router in the mix and then do another test hardwired directly to their gateway and compare the results. A ten-year-old router is a bit long in the tooth, but it also depends on which speed tier you are su

 commented 

23 hours ago

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Advanced security and other questions.

So, today had to upgrade my Xfinity modem/router. Which I had in bridge mode and wi-fi disabled, and just used my router. What they replaced it with was the Xfi white cube one. Had to use the app to activate it, went pretty smooth. I was looking to set it up the same as the old one in bridge mode si

Question

user_frnit6, I would like to pull up the account and take a look at what's going on. To get started, please send us a DM with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the fo

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Internet drops several times a day, restarting only helps temporarily

We are constantly unplugging and restarting our modem. But there is no way out of the chatbot loop who is only able to tell me to restart my modem. When I restart it and it works, the chatbot thinks there's no problem. We need help. Is the next step to bring my modem to the Comcast store? Will that

Question

I am having the same issue as stated above. I do not see a response from Xfinity with a remedy.  Is there a way to show me this answer?

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Need to Access Peacock without Flex/X1

Up until yesterday I was getting Peacock Premium for free as it was linked to my Peacocktv.com account. Apparently that stopped and now I can't get it back up. I only have gigabit internet service and do not have Flex/X1. I also am a Diamond Rewards member but I don't have the icon for Peacock so ca

Question

@EG​ I put the modem in bridge mode, and now it`s all as was before. I can see your point on owning it all, but one time we had lightning strike a tree out front and only fried the modem. Got it replaced for free. Still confused on their modem/Wi-Fi

 to the conversation: 

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Advanced security and other questions.

So, today had to upgrade my Xfinity modem/router. Which I had in bridge mode and wi-fi disabled, and just used my router. What they replaced it with was the Xfi white cube one. Had to use the app to activate it, went pretty smooth. I was looking to set it up the same as the old one in bridge mode si

Question

How do I find the usage details?

When I click through the links on the Xfinity site I get a ... on the "Devices" page which appears to timeout and no breakdown of what services are being accessed. I was hoping to see something like streaming, gaming, browsing, file upload/download, VPN, etc.  I'm apparently using almost 2Tb p

Question

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I have done EVERYTHING the bot has asked me to do (hence the all caps). P.S. I'm not stupid.

 to the conversation: 

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Internet drops several times a day, restarting only helps temporarily

We are constantly unplugging and restarting our modem. But there is no way out of the chatbot loop who is only able to tell me to restart my modem. When I restart it and it works, the chatbot thinks there's no problem. We need help. Is the next step to bring my modem to the Comcast store? Will that

Question

This happens on EVERY ONE Of our family's devices. That is 5 laptops, 5 phones, and one television. So, no, it's not a device problem.

 to the conversation: 

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Internet drops several times a day, restarting only helps temporarily

We are constantly unplugging and restarting our modem. But there is no way out of the chatbot loop who is only able to tell me to restart my modem. When I restart it and it works, the chatbot thinks there's no problem. We need help. Is the next step to bring my modem to the Comcast store? Will that

Question

Amazon app issues

Amazon will mostly not launch. Click on the app button, Prime Video Screen appears a s the 3 "loading" dots appear.....and stay there for 5 minutes then the screen goes black and no Amazon service.   Unplugged tv/router and reset set-top box multiple times and it sometimes works.  The Xf

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New Phone Order Identity Verification

After spending an hour on the phone to set up a new mobile plan and two phone purchases I get that text asking me to send pics of my license. WTF?!!!!!    WHY would they possibly need this? Anyway, it gets better. The link won't work on my phone. Apparently there are some camera permission

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Hi, user_frnit6! Thank you so much for your time spent in reaching out for help with the internet service dropping. Experiencing service issues is always frustrating. Let's get that fixed. Have you tried any of the troubleshooting steps the awes

 to the conversation: 

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Internet drops several times a day, restarting only helps temporarily

We are constantly unplugging and restarting our modem. But there is no way out of the chatbot loop who is only able to tell me to restart my modem. When I restart it and it works, the chatbot thinks there's no problem. We need help. Is the next step to bring my modem to the Comcast store? Will that

Question

Packet Loss Issue IL

For the longest time I thought this packet loss was occurring on my connection, tech after tech could not figure what the issue was but we've done some TCP tracerouting and turns out one or two of the comcast hops out of IL seems to be the culprit when it comes to this packet loss. When hopping thro

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@sammyoo Thank you for trusting my team to resolve your billing concerns today. We are available here every day, so please reach out if you ever need anything in the future. You can also manage your account, troubleshoot, and get help through the Xfi

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Billing support

Charged 9.00 per month on tv adaptors canceled 8 mos. ago. Returned already. Spent 2 months trying to resolve with 5 separate agents on APP… what a run around and there all overseas support

Question

@User646464737 I'm happy to look together and check for any options we may have to remove the Max subscription. Please send a Direct Message with your first and last name and full service address to get started.   To send a "Direct Message" mes

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Cancelling Max subscription

Why is there no easy way to cancel one of the add on services you get when you sign up for Internet? I do not want Max and it’s impossible to figure out where to cancel it.

Question

@XfinityTy​ There are 6 icons on the top right of the page, none of which are a direct message icon. Is there an email I can send a direct message to?

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Awful customer service with a different explanation/plan moving forward every time I call

I have now been in contact with Xfinity customer service since December at this point. Upon traveling, I signed up for/agreed to the $10/day international plan charge. When I got my bill, I saw the expected charge added to my bill AND an additional $111 charge that said "roaming". When I called xfin

Question

Why rent their combo device at all when you are only using part of it ? Consider purchasing a compatible straight cable modem at retail to use with a good stand-alone router and save the rental fee. It will pay for itself in fairly short order.

 commented 

23 hours ago

 to the conversation: 

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Advanced security and other questions.

So, today had to upgrade my Xfinity modem/router. Which I had in bridge mode and wi-fi disabled, and just used my router. What they replaced it with was the Xfi white cube one. Had to use the app to activate it, went pretty smooth. I was looking to set it up the same as the old one in bridge mode si

Question

First post

Posting so I can send direct message

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Okay. Here is an interesting situation.  I cancelled my xfinity subscription back in mid november, but I am still getting max because that subscription is billed through xfinity.  Now xfinity says there is no max attached to my inactive ac

 to the conversation: 

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Cancelling Max subscription

Why is there no easy way to cancel one of the add on services you get when you sign up for Internet? I do not want Max and it’s impossible to figure out where to cancel it.

Question

@EG​ I guess what I really need to ask is, since my ASUS RT N66R router is almost 10 years old. Should I buy a new router or use Xfinity`s modem/Wi-Fi-router and chunk mine? Seems to have a good signal. And it looks like its dual band 2.4/5.0 work as

 to the conversation: 

0

Advanced security and other questions.

So, today had to upgrade my Xfinity modem/router. Which I had in bridge mode and wi-fi disabled, and just used my router. What they replaced it with was the Xfi white cube one. Had to use the app to activate it, went pretty smooth. I was looking to set it up the same as the old one in bridge mode si

Question

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