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Good morning @user_gha16, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are getting messages on the account that say you have unreturned equipment, I know that can be frustrat
Receiving Text Messages Constantly; Return UNUSED Equipment
I am at my wit's end. How do I stop these text messages: Hi, Xfinity here. Please return your UNUSED Xfinity equipment. This will reduce your monthly bill and protect the environment. I canceled TV service in November 2025, I returned all of the TV boxes and remotes that I had. I kept the Internet s
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@msujester @XfinityJanelle Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Intermittent severe transfer speed issues to GitHub CDN
There have been ongoing network performance issue that have been occurring intermittently for several weeks and appear to be related to peering or congestion between your network and GitHub’s CDN. The problem is not general connectivity, latency, or packet loss as those all appear normal, but rather
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Receiving Text Messages Constantly; Return UNUSED Equipment
I am at my wit's end. How do I stop these text messages: Hi, Xfinity here. Please return your UNUSED Xfinity equipment. This will reduce your monthly bill and protect the environment. I canceled TV service in November 2025, I returned all of the TV boxes and remotes that I had. I kept the Internet s
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Customer Service
On a recorded program when I either fast forward or fast rewind after resuming normal speed the screen will go black with the message "your video is still loading". The spinning wheel will do so for 20 seconds or so, then stop for less than a second
Current Netgear modem model XB8-T
I am having buffering issues and wonder if there is a newer modem that Xfinity offers/
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@jeremy303 See this about the Hitron Coda Ethernet ports; https://ussupport.hitrontech.com/portal/en/kb/articles/coda-can-both-gigabit-ethernet-ports-on-the-coda-be-used-at-the-same-time#Need_More_Help
How do I find out if the Hitron Coda modem is compatible with my plan?
What I'm looking for in a modem: $120/maxCable modem onlyno wifi, no voice [Edited: "Profanity"], no frillsSupports the modest upload/download speeds my plan accommodatesWeb based admin interfaceMore than 1 Ethernet port After doing some diligent research against xfinity approved compatible modems,
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If you get them to cancel this way- please share. I've been trying to cancel every which way for month and they won't. This is the 2nd time they've done this actually- i should've known better.
Quit!
I need to cancel my service. You used to have excellent customer service with lovely humans but now you have a useless bot in addition to your anti-customer politics. So get me out of here! This text box doesn’t even work right……..humans but now you have a bot
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Hello, @andyworm thank you for reaching out over Xfinity Forums. I appreciate you bringing this to our attention, we're always looking for ways to improve as a company and this is definitely a perfect example on where we can get more training and imp
Shady practice from online customer agent
I had a chat online with a customer service agent, asking about internet service plan options. As an existing customer, I was given a couple of speed tiers with optional a new phone line bundled for free. To continue setting it up, the agent asked me the IMEI of my phone (factory unlocked Moto G Pow
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Greetings, @ I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with buffering, but you have definitely come to the right
Current Netgear modem model XB8-T
I am having buffering issues and wonder if there is a newer modem that Xfinity offers/
Question
Good morning @z34jcm, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that watched TV a lot, I can understand the frustration with the cable not working, but you have come to the right place for
I have 2 TV boxes in my house. I cannot get any cable content on either one. I do get ERROR 03062
I spent nearly an hour on the phone with a support person (around 8:30 PM on 1/13/26). They could not resolve my problem. They insisted on sending field service tech to my house, then they cancelled the appointment. I still have no access to TV channels. Xfinity app is useless--won't let me define m
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Hey there, @Melp10. Thank you for sharing your feedback with us on your recent experience. Our team would love the opportunity to assist with getting your issue resolved. If you could please send me a DM with your first and last name along with your
Complaint against 20 agents
on December 2 I went into a store and upgraded my iPhone 15 Pro Max to an iPhone 17 Pro Max… the orange color since this seems to be something y’all have a hard time figuring out. has been with FedEx in Houston Texas since December 4. the phone has not moved at all I have had to make 21 calls/chat m
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Thanks to user_tntvo1 for sharing their past experience. It just corroborates what I was told many years back when I signed up with Xfinity Mobile. So I think my question is still valid: If I discontinue with Xfinity Mobile, will I lose
2 Product Discount
One of the reasons that I switched to Xfinity Mobile, was that there was a 2 product discount (Xfinity Mobile + Xfinity TV/Internet) of $20 per month. I just heard this month, that the $20 discount has been reduced to just $10. Is that correct? If so, that's enough to spur me to move my cell plan to
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emails sent to comcast accounts being rejected
As the President of a small non-profit organization, I use a Microsoft supplied email account that ends in .onmicrosoft.com for company business. Emails sent from this account are being rejected with the following reply: resimta-a2p-650768.sys.comcast.net rejected your message to the following email
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If this is a Comcast-rented device, they do not have a separate guest network; https://www.xfinity.com/support/articles/help-guests-get-online
guest network
How do I create a Guest WI-FI Network. The option does not show up in the app nor can I find it by connecting directly to the router/modem
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@user_acn8d8 Thanks for reaching out to us, as a single parent myself too I know how important it is to cut costs on my monthly bills. I'll be happy to look at your account to see how we can better assist you. To get start
I can’t afford to pay my bills
I can’t afford to pay my bills. I’m having hardship and my kids have need Internet because school
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I can’t afford to pay my bills
I can’t afford to pay my bills. I’m having hardship and my kids have need Internet because school
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Customer Service
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
router has been losing internet conection
My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless.
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Hey there @user_d8dpfi I am sorry to hear you have not had a pleasant experience when reaching out previously. Through Xfinity Forums, we have real people assisting with your concerns. We'd hate for you to leave but can also assist with that here. &
Quit!
I need to cancel my service. You used to have excellent customer service with lovely humans but now you have a useless bot in addition to your anti-customer politics. So get me out of here! This text box doesn’t even work right……..humans but now you have a bot
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Greetings, @user_bfiah5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this intermittent recurring issue. You have definitely come to the right place
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Persistent Cold Weather Outage
We are a long term Xfinity customer in the mountains of east Tennessee. Some years ago (a little over 5 years) there was a severe storm that affected the home above us. Lighting strike looked like, The speed of it left voltage on all of the lines for a bit and we think the distributor line amplifier
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