Xfinity Community Forum

Let's take a closer look together, user_rs1fx5. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat ico

XfinityThomasA

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17 hours ago

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Address not recognized

I have recently moved and have xfinity internet at a new apartment under a bulk service. I was provided my account number by customer service but when I try to link the account via new address to my exiting Xfinity account (from old address), I am told it is not recognized.

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No. They do not play.

TomS_77

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17 hours ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

@user_ph063w Thanks for adding a post. We will give you the contact information for our Comcast Security Assurance team. They will help with the fraudulent charges. Send us a direct message with your full name and complete service address to “X

XfinityBenny

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17 hours ago

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Fraud

I have charges from Xfinity on a credit card I haven't authorized.

Question

Is the following an actual authentic email that Comcast sent a little while ago? ... Can't say for sure without knowing more, but it does not look legit. Do not click! Check email that claims to b

BruceW

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17 hours ago

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Suspicious Email received

Is the following an actual authentic email that Comcast sent a little while ago? "Important Reminder From Comcast E-Mail Report for Mailbox Xfinity email system failed to process new mails for your mailbox. Three (3) valid email messages were held and quarantined for deletion. Review messages below

Question

Hey @jdawg90, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you showing interest in our new Xfinity TV Plus Video package. With our newly released Xfinity TV Plus Video service, it would include grea

XfinityDemitrius

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17 hours ago

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New TV Plus

It looks like TV Plus is cheaper than my old (but similarly featured) TV Plan. I was going to "upgrade" to the TV Plus plan, but when at the equipment stage it won't let me keep my old TV box. It either says I need to pick a new box up or use the Stream App. I want a TV box (that's "included" now) b

Question

I completely understand the frustrations that an issue like this can cause. I would like to get your account pulled up, so I can see any possible notes that could have been added to your account. To begin, would you mind sending me your name and the

XfinityDuron

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17 hours ago

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Service Severely Impacted / Can't Get Help / Can't Cancel

On December 1st, 2025, Xfinity had a "planned outage" we were told in our neighborhood. After this planned outage, we've had nothing but problems with our connection. The download speeds just randomly fall off to single digits or the connection doesn't work at all. Upload speeds remain constant. Non

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Everything shows good to go with the speed. I am going to meet you back in our direct message thread. Please look for my response there so we can get to the bottom of this.

XfinityRay

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17 hours ago

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Unresolved Apple Watch Cancellation, Missing Return Label, and Incorrect Charge

I’ve requested multiple times that my Apple Watch line be canceled and that a return shipping label be sent to me, but I still have not received any email. I can also clearly see that the Apple Watch plan has not been canceled. Each time I chat with an agent, I’m told the issue has been resolved and

Question

Hello @user_d2o0jj, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different

XfinityChelseaB

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17 hours ago

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Statement

Hi i’m having an ongoing issue with every customer service from Xfinity mobile because they are not able to send me a statement for my Xfinity mobile account. I also went To the Xfinity store because I was told they will be able to help me with my statement. I need a statement from November 7 when t

Question

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@XfinityDuron yes i have tried, i am being told it cannot recognize my address despite me having internet access already

user_rs1fx5

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17 hours ago

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Address not recognized

I have recently moved and have xfinity internet at a new apartment under a bulk service. I was provided my account number by customer service but when I try to link the account via new address to my exiting Xfinity account (from old address), I am told it is not recognized.

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@XfinityDuron I’ve already reset the modem and the internet speed issue has been resolved. Thank you for your help with that. This message is regarding a separate, unresolved issue: Unresolved Apple Watch Cancellation, Missing Return Label, and Inco

user_v27rey

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17 hours ago

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Unresolved Apple Watch Cancellation, Missing Return Label, and Incorrect Charge

I’ve requested multiple times that my Apple Watch line be canceled and that a return shipping label be sent to me, but I still have not received any email. I can also clearly see that the Apple Watch plan has not been canceled. Each time I chat with an agent, I’m told the issue has been resolved and

Question

... I am receiving emails at the Yahoo web site (so I know it transferred), but no longer via Outlook ... When when asked to enter your email address or username in Outlook, be sure to use your complete email address ending in "@comcast.net".&

BruceW

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18 hours ago

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email switch in Outlook

Greetings, I'm one of these folks who had Comcast for many years, then moved to a city it is not offered. However, I have kept my comcast.net email addresses for the past five years and continued to view them them in Outlook. I migrated my main email address from Xfinity to Yahoo as instructed, but

Question

You tried creating your new ID here? https://idm.xfinity.com/myaccount/create-uid?execution=e1s1

XfinityDuron

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18 hours ago

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Address not recognized

I have recently moved and have xfinity internet at a new apartment under a bulk service. I was provided my account number by customer service but when I try to link the account via new address to my exiting Xfinity account (from old address), I am told it is not recognized.

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Apple TV login issues

I am unable to log in to Apple TV. I have been able to for years but now I get an error message for the past two days. I’ve reset the modem, turned off the set box, wiped the cache on the box and did a system reset. These I’ve read from previous searches. All my other apps work.

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Xfinity Stream Website

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Hello @user_k25lz3 What day were your services suppose to become active?

XfinityDuron

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18 hours ago

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Billing before activation

I ordered Xfinity Internet and spoke to a customer service representative, I was specifically told that the billing period would not begin until I activated the service. I have not yet activated the service but have just received a bill with a billing period running December 16th to January 15th. Th

Question

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I read that. I just didn’t want to accumulate a year’s worth of junk emails. I use a different email address for everything else.

user_iixwl5

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18 hours ago

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deactivate comcast email

I don't want to use Comcast email any longer. Can I delete it, or otherwise deactivate it so that any incoming emails are rejected?

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Promotion never added

Dear Xfinity Customer Support Team, I am writing to formally document and request resolution regarding an unresolved promotional credit tied to my Xfinity Internet and Mobile services. In December of 2024, I signed up for Xfinity Internet with a promotion that offered $40 off my monthly internet bil

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Customer Service

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Please let me know if they fixed it. I have the same issue at the moment

user_097at4

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18 hours ago

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XB10 Internet Speed Issues

I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m

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I'm having the same issue

user_097at4

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18 hours ago

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XB10 Internet Speed Issues

I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m

Question

Just a simple reboot to your modem, if you do have an app to your modem there is usually an option to restart. If not, you can simply unplug your modem for 10 seconds and allow rebooting that way as well.

XfinityDuron

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18 hours ago

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Unresolved Apple Watch Cancellation, Missing Return Label, and Incorrect Charge

I’ve requested multiple times that my Apple Watch line be canceled and that a return shipping label be sent to me, but I still have not received any email. I can also clearly see that the Apple Watch plan has not been canceled. Each time I chat with an agent, I’m told the issue has been resolved and

Question

user_8pn4jh Thanks for reaching out! Were you able to get some assistance in canceling your order? If not, Xfinity Mobile does offer a 14 day return policy from when you device ships.

XfinityMartyR

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18 hours ago

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Need help canceling mobile order

i would like help canceling a mobile order but don’t see the option anywhere

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