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how can i access call logs for my cell phones
Voice portal
I need to be able to access the call logs, readable voicemails, change number of rings, call forwarding, etc. Why can't I access these features? I have called support numerous times only to be told...give it 24 hours. Or we are working on an issue. I honestly am beginning to think that these service
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user_yjklsf Thanks for the response and we are here to look into this today to make sure everything is reflecting on your accont correct. In order to get started can you shoot us over a DM with your full name and service address? To send a "direct me
$10 Credit for Direct payments from my bank account
I just recently had to make some changes to my account. I was paying $71 a month for basic internet service and requested to lower my bill. At first I was told that my bill could be lower by $10 - and the first consultant added that to my account. She then siad that I would have to talk to the Loyal
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Hi there, @user_kd7k1y ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry for the inconvenience this is causing you. I can most definitely check your account, in s
service outage
I have a service outage for the past 42 hours. The app only states that it will be fixed as soon as possible. Could you provide me with more information on what is going on with my service?
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service outage
I have a service outage for the past 42 hours. The app only states that it will be fixed as soon as possible. Could you provide me with more information on what is going on with my service?
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Customer Service
@user_qlco0b Thanks for reaching out. Our team can help with getting that line addressed. Can you please direct message me your first and last name along with your full service address so that I can further assist.Here's the detailed steps to direct
need new line installed from street pole to my house
My existing underground line is a temporary line that maybe 10yrs ago was never replaced with a permanent one so I subsequently just buried it myself. I think the line at some point got nicked and for some time now my service intermittently is interrupted. I recently replaced the modem, no improveme
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Gateway not functioning properly
Gateway receiving 1.2-1.3 GBs, but devices only getting 550-625 MBs download. Upload speeds around 300-325 MBs, so they are good.
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Your Home Network
Thank you for replying - this however was not a new promotion. I was told that since I had Auto Pay on my account my bill should have had a $10 credit on it - however I never had a $10 credit. I was just added when I quetioned why my bi
$10 Credit for Direct payments from my bank account
I just recently had to make some changes to my account. I was paying $71 a month for basic internet service and requested to lower my bill. At first I was told that my bill could be lower by $10 - and the first consultant added that to my account. She then siad that I would have to talk to the Loyal
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Setting up an online account with already used phone number
I've contacted chat individuals and spoken to a specialized team to simply help set up an account online for service that I have. I have spend at least 2 hours in total on chat/phone. The problem is that, when I try to set up an account online, the system informs me that my phone number is already b
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Customer Service
need new line installed from street pole to my house
My existing underground line is a temporary line that maybe 10yrs ago was never replaced with a permanent one so I subsequently just buried it myself. I think the line at some point got nicked and for some time now my service intermittently is interrupted. I recently replaced the modem, no improveme
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Customer Service
@user_69nk5v I can definitely help you get this downed wire properly installed. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in
How do you get Xfinity/Comcast to come out and clean up old cut and hanging cables that are in trees?
I just moved and my new house has a couple of trees and a utility pole and the end of my driveway. There are literally dozens of Comcast cable lines hanging in my trees, all appear to be cut an unused, and a rats nest of old wiring on the utility pole. I have made several appointments for someone to
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user_pms8sd Thanks for reaching out for support with your email concern on your iPhone. To confirm are you using Macmail to access your email with us? This link will help with checking the setting of Macmail to confirm you are on IMAP instead of POP
Comcast password on my iphone is being rejected by server
Can you please tell me why my Comcast email on my iPhone is being rejected by the server? How can I resolve this issue? Thank You!
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Hello, @user_yjklsf thank you for reaching out over Xfinity Forums. With being new to the forum, I understand if you're not familiar with all the forum process. For security purposes, we don't want you posting personal information in a public post, a
$10 Credit for Direct payments from my bank account
I just recently had to make some changes to my account. I was paying $71 a month for basic internet service and requested to lower my bill. At first I was told that my bill could be lower by $10 - and the first consultant added that to my account. She then siad that I would have to talk to the Loyal
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user_ndqbyl I'm sorry to hear about your experience and the lack of support. What issues are you having with your email accounts? Are you using a third-party client to access the emails, or through the Xfinity email portal?
Keeps asking for IMAP password even after I’ve entered the correct password
On my iPhone, it Keeps asking for the IMAP password even when I enter the correct password. Mail works when I’m using celllular data but prompt comes up constantly when I’m using WiFi. Also message also come up that Comcast is not available.
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@user_npqrc7 You're in the right place for help. I can go over your bill with you. Are you on any promotions or deals? As a friendly reminder on page three of your bill is where you wild see any promotions you're on along with dates and the discount
Customer Retention Contact
How do I contact someone with customer retention to discuss large increase in my monthly bill? I received an email last month saying my rate would not increase but just got the bill email and it has nearly doubled.
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I have a downed Comcast wire hanging in my backyard, in front of my door and laying on a car. This is a hazard as I have pets and small children in and out of the house. I need this cut down ASAP please.
How do you get Xfinity/Comcast to come out and clean up old cut and hanging cables that are in trees?
I just moved and my new house has a couple of trees and a utility pole and the end of my driveway. There are literally dozens of Comcast cable lines hanging in my trees, all appear to be cut an unused, and a rats nest of old wiring on the utility pole. I have made several appointments for someone to
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Change Number of Rings in Voicemail
Hello, I've searched this forum and this topic has come up multiple times over the last month. The Xfinity instructions to change the number of rings before Xfinity Voice forwards the call to voicemail are incorrect. The instructions to go to Xfinity Voice Setting and go to Call Forwarding and Advan
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Home Phone Features
@user_6k02wm Could you please send our team a direct message with your full name and full address? To send a direct message:1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the
Cancel
I need to cancel service and every time I try to hit cancel in the DM says there has been a problem with my message. I can’t get to the store and I get put on hold forever if I call
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Escalations just called me back with a fix: Press the Xinity button on your remote. Use the right/left arrow buttons to get to the gear icon (settings). Press OK. Use up/down arrow buttons to get to “Privacy” and press OK. Go to “Locally stored data”
purplelobster
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Apple TV
My hardwired tv will not connect to Apple. Have reset everything made sure all was updated changed cord and plug it was in and still nothing.
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