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@XfinityGabriel Absolutely WRONG. My Gateway is in BRIDGE mode (and I need it to be that way), and there is no way, either with the APP or via the IP address to now access the Gateway. They only thing you get at 10.0.0.1 is Managing your ho
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Gift card kept getting declined during transactions
Hi, I received a $200 gift card, but I only managed to use it twice for purchases, and it kept getting declined even though I still have around $100 for balance. I wonder why and how I can resolve the situation? Thanks!
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Customer Service
Hey @user_Ayodele , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your phone. I would be more than happy to offer my assistance looking into this further fo
UNLOCK MY PHONE
Dear Xfinity Mobile Support Team, I recently moved out of change from your network — Xfinity to another and I returned my home internet equipment and I am not owning you. For my mobile service, I purchased a Motorola moto g stylus 5G (2024), Caramel Latte, 128GB, on an Unlimited plan and paid in ful
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@user_yoi1xy Thanks for reaching out to us we do apologize with any inconvenience you're having with your services using your own customer modem. If you actually have another tech coming out in the next couple of days, the hands on tech will be able
Hitron CODA56 Activation issues and slow speed
I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter
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user_044ltq Thanks for reaching out to us about the bluetooth function of your Xumo box having issues connecting to your soundbar. Is there an error message or anything that is providing information on why the soundbar isn't pairing to the Xumo box?
Xumo has bluetooth settings but wont allow me to connect
I was forced to upgrade from an xfinity flex box. My flex just stopped working one day and when I spoke to xfinity, I was told that it wasn't supported any longer because they changed over to the xumo boxes. Which is super Irritating because it was working perfectly fine and had been for a very long
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@user_jh16a Thank you for clarifying, and for the troubleshooting steps you've already taken, whenever I'm having any kind of issues with my tv services I also like to do a hard reboot on my cable box by unplugging the power cord from the back of th
DVR Issues
We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha
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After reading everything here, you are NOT providing a solution. This needs to be fixed Xfinity. You should have never taken away the admin login in the first place. We should not have to factory reset our modems to access something you took away und
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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XB10 for X class plans
Do I qualify for the XB10? if so, how do I request it?
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Customer Service
I am having this issue as well.It was my understanding when I signed up for xFinity, that the service was free. I just realized I've been charged $25 a month apparently for the last several years.I've never used Flex or the box.I would like to cance
Equipment charge for Discontinued Flex Box
I have been charged $24 per month for two Flex boxes not being returned. I understand this is Xfinity property but they have been phased out. Chat has been very unhelpful. I would appreciate someone looking into these being permanently removed from my account. It is very frustrating.
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I have only experienced this problem with recordings of NBA games, but I don't watch much other sports, so it may also be happening with other live events. I have gone through all of the online fixes that I can find (system refresh, disabling the aut
DVR Issues
We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha
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Purchased the Nether CM3000 modem. Getting the same speed issues after activation. Another rep said they have to send another tech out. 3rd tech in 2 days. It really makes it seem like Xfinity is forcing consumers to use their modems by making this p
Hitron CODA56 Activation issues and slow speed
I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter
Question
I’m literally having the same issue. Beeen dealing with Xfinity for 36 hours. 2 techs being sent out for no reason and still no solution. I’ve went as far as bought another brand new HITRON coda56 modem and also a netgear cm3000 modem and still havin
Customer-owned DOCSIS 3.1 modem capped at 200 Mbps on a 1 Gig plan
Today I activated a customer-owned DOCSIS 3.1 modem, the Hitron CODA56, which is specifically recommended on Xfinity Device Info page for my service. The modem is online, but I’m capped at ~200 Mbps download. I’m on a 1 Gig plan. Chat and IVR, which are not helpful, will NOT allow Agent. I need the
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I am using the Samsung Calendar that came on phone cause I have a galaxy 23 ultra. I set up a meeting in this Calendar. It goes successfully to 6 of the eight recipients. One recipient rejects uses outlook with an ATT service. The other reject
DMARC error messages
Whenever I send an email most of the time they get rejected and sent back with the following " remote server returned 550 5.7.509 access denied, sending domain comcast.net does not pass DMARC verification and has a DMARC policy of reject. Can anybody assist me with what to do about this issue. Or is
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ring3 This isn't the experience we want you or any customer to have, and my team can help. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Never received promotional prepaid cards for mobile switch
Purchased phones in September after paying off att bill and unlocking phones. Purchased upgraded phones and switched service to xfinity. Promised prepaid cards in amount of phone payoff which was 415 each for a total of 830. All documentation uploaded and old phones returned. Receives a ln email on
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Hi @user_gu0csg, this was reported as a known issue a while back. Our engineers did address it, and the surrounding discourse had calmed down a fair bit. Which device are you still facing this issue on?
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
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Thanks for taking the time to post on our community forums, user_b0kh7b! We'll be sorry to see you go, but our team would be more than happy to assist. Please send us a direct message with your full name, name on the account (if different), and servi
I need to cancel my Xfinity service, I am not interested in discussing retention offers
I am leaving the country and so will not be using Xfinity Internet any more.
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I need to cancel my Xfinity service, I am not interested in discussing retention offers
I am leaving the country and so will not be using Xfinity Internet any more.
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Customer Service
That's odd, it sounds like the gateway isn't registering if it isn't appearing in the app. We'd be more than happy to take a closer look if you'd like! Please send us a direct message with your full name, name on the account (if different), and servi
Disabling public wifi hotspots on XB7
Situation: I'm using this in bridge mode. I am able to stop broadcasting what would be "my" wifi networks (both guest and private on all available bands) but there is no current way in the admin panel to disable ALL wireless signals coming from the device. Meaning, the XB7 continues to broadcast "Pu
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DON’T TURN OFF MY TV!!!!!!!
Dear Xfinity, Change the Power Save option so that it leaves the TV on all the time regardless if there is prompt telling me if I’m still there! I need my TV on all night because it keeps away the thieves and acts as a safety net for me and my family. SO AGAIN SEND AN UPDATE OUT TO MY BOX THAT ALLOW
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X1
@user_hjxops - Thank you so much for giving our team the chance to help! Not only did our escalation result in a new gift card being sent out to you, we were able to repackage your plan into something more suitable for your household/budget going for
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Reissuance of expired gift card (never used)
Hello, I am writing to request assistance with a promotional Visa gift card I received as part of a previous offer. I still have the card, but it has expired. The funds on the card were never used or activated, so the full balance should still be intact. Would it be possible to reissue the card so I
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