Xfinity Community Forum

Hello @user_mza12 ! Thanks for reaching out to us on our Xfinity Forums. I'm sorry to read of the bad experience you have had recently with the account change and mobile upgrade with receiving your phone in store. I have had my packages removed from

XfinityPaula

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24 hours ago

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Horrible waste of time

After holding a high-speed Xfinity contract for over a year for work purposes, I was contacted about a new promotion that included a Wi-Fi plan and a free mobile line. I was told that in order to qualify, I would need to exit my current contract and switch to the new one so I could receive the phone

Question

Hi there, @user_2j4k0t ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry that you are no longer getting the credits. Please be assured you reached the right perso

XfinityRichard

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24 hours ago

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Worst experience with Xfinity

The credit then stopped. I initially assumed this was linked to a plan change, so I contacted customer service the same month to revert to my previous plan and preserve the promotion. I was later told that the issue was not the plan, but that Xfinity had “never received” my trade‑in device. This is

Question

Yes, phone is up to date and has been restarted many times. Yes, my apologies a typo. I just reconfirmed smtp.comcast.net.

Anon186741

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24 hours ago

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Comcast email problems

I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under

Question

mgpe24, thank you for reaching out to Xfinity Support. I know this has been frustrating for you. I would like to take a look and see what I can do to get this resolved for you. Please send us a direct chat message with your full name and comple

XfinityAngie

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24 hours ago

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Can't seem to actually get a technician out here

I recently signed up for Xfinity and opted to do a self-install. I have compatible equipment, but it turns out none of the coaxial cable lines that reach the perimeter of my house are apparently connected to anything on the far end (cable modem can't sync to any channels). I've been in touch with th

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If it were resolved, there would have been no point for the post. I remain an unhappy customer looking to get out of xfinity services asap. Being held on this contract until the phone I no longer need to arrive.

user_mza12

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24 hours ago

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Horrible waste of time

After holding a high-speed Xfinity contract for over a year for work purposes, I was contacted about a new promotion that included a Wi-Fi plan and a free mobile line. I was told that in order to qualify, I would need to exit my current contract and switch to the new one so I could receive the phone

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How do I access an old comast email account? [Edited: All Caps]

user_c1vo8z

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1 day ago

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how to retrive an old email

How can i get assess to my old email?

Question

@user_xt775r Thanks for bringing your account and payment concerns to our attention. Our team can help resolve your concerns for you. Can you please direct message me your first and last name along with your full service address so that I can assistH

XfinityKei

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1 day ago

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Illegal withdrawal of money

Xfinity, I have been to your office countless times to complain about money that has been drawn from my account for one year for a line that I do not own. I presented my actual address, phone number and names. There is a line registered under a different name, address and phone number but attached t

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 day ago

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Horrible waste of time

After holding a high-speed Xfinity contract for over a year for work purposes, I was contacted about a new promotion that included a Wi-Fi plan and a free mobile line. I was told that in order to qualify, I would need to exit my current contract and switch to the new one so I could receive the phone

Question

@user_o4lthr This is a great question and I can certainty confirm for you. Can you please direct message me your first and last name along with your full service address so that I can assist with those appointment notifictaions. Here's the detailed s

XfinityKei

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1 day ago

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about a message to make appointment

I kept receiving a message saying Xfinity identified an issue that may affect my internet and video services at my house, and wants me to schedule a free technician appointment. Can you please determine whether it's a scam? Because there seems to be no issue with my internet.

Question

i need help installing my new gateway.

johncr

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1 day ago

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Wireless gateway installation

Hi, i got a new wireless gateway and i need help installing it. Can i have a no to call

Question

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Same. This all started like a week ago.

user_gb2qg7

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1 day ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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I’m waiting for a call back from Xfinity on my issue, I’ll post of if I get a resolution.

user_93l3ed

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1 day ago

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Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?

Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus

Question

Hi @user_pjpo6d Thank you for reaching out on the Xfinity Community Forums. Are you still having email issues? Have you been able to try the suggestion from our amazing expert @Again?

XfinityJanelle

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1 day ago

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Email

Why can’t I login my email? I just reset my password

Question

Greetings, @user_0o8hn6! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this SIM lock issue, and I want to ensure you’re able to get in touch with

XfinityJamesC

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1 day ago

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Sim Lock Issue

Good morning! I paid off my iPhone 15 yesterday morning in the amount of $172.97. After speaking with a chat agent, I was told the unlock request was placed and would completed within 24 hours. That was yesterday around 8 AM EST and it is currently 10:30 PM EST, my phone still says it is sim locked.

Question

Hello kceecee! I hope that you are having a fabulous Monday aside from the mobile service issues you have been facing. I'm very sorry that your phone has not had good service for the past week. I know our phones are lifelines, and it's crucial that t

XfinityPaula

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1 day ago

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Poor service

I have had poor service on my phone for over a week not which has left me without a cell phone which limits my day to day work. Who can help me with service. POOR

Question

user_464ef3 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"

XfinityThomasB

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1 day ago

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Billing : Complaint Wrong expectations

hello I’ve been a Xfinity customer for years now and last month I enrolled in an installment plan with Xfinity seemed like a really great deal and worked for our financial status now when contacting Xfinity when I was close for payment, they said there was no payment due now the next time I did cont

Question

Poor service

I have had poor service on my phone for over a week not which has left me without a cell phone which limits my day to day work. Who can help me with service. POOR

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Customer Service

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Same issue. iPhone 14 w/latest iOS. Recordings from 10/27 through today are not deleting! All published workarounds/fixes DO NOT WORK.

user_a70e61

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1 day ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

Xfinity stream app doesn’t work on Roku, wants me to subscribe, can’t get free channels.

rayposocco

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1 day ago

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Xfinity Stream App on Roku trying to force subscription

I downloaded the Xfinity Stream app onto my Roku device and logged in; however, the loading screen is trying to get me to subscribe to a television package for $48/month more on my bill. There is no place to decline this subscription, so I cannot move forward on the app. The xfinity stream app opens

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Billing : Complaint Wrong expectations

hello I’ve been a Xfinity customer for years now and last month I enrolled in an installment plan with Xfinity seemed like a really great deal and worked for our financial status now when contacting Xfinity when I was close for payment, they said there was no payment due now the next time I did cont

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Billing

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