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@XfinityGabriel yes, I’m the only subscriber.
What is “ Video Price” on my bill
What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?
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Yes, I’m only subscriber.
What is “ Video Price” on my bill
What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?
Question
likeitisteller - Thank you so much for taking the time to share your feedback. It’s not the level of service we ever want anyone to have. Our team would really appreciate the opportunity to speak with you in more detail so we can fully understa
Had It With Comcast
These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec
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user_cm77ur Thank you so much for stopping in for help with transferring your number. With any phone provider, the number does still need to be active and in working order to complete a port/transfer. Once the number is no longer active, it begins th
SECURITY PIN
I was planning on transferring my service but waited til the service was disconnected. Now I need a security PIN or TRANSFER PIN without getting it text tome since I can’t receive texts. [Edited:all caps]
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Some Comcast rep telephoned me yesterday evening. The rep hung up as soon as I put the receiver to my ear. We could have settled this yesterday. The rep left no voicemail; so, I had no one to ask for. Whoever answered when I return
Had It With Comcast
These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec
Question
Hello @user_ant5j4, thank you for taking the time to leave a post. Great question. Our new Next Gen internet packages include unlimited data and the modem at no additional charge. If you’re on one of our legacy internet packages, unlimited data
Equipment Rental
I just learned at the Xfinity store that they no longer charge "rent" for Xfinity equipment. I was told they were forced to stop to keep up with competitors (who were not charging rent). Okay, great, so would Xfinity have then stopped charging their current "rental fees" to customers and would the c
Question
New account number isn't showing up in my account profile
I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.
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Customer Service
@user_hjxops Thanks for following up and confirming you got a replacement with our help. We appreciate it a ton, and that you counted on the community here.
Reissuance of expired gift card (never used)
Hello, I am writing to request assistance with a promotional Visa gift card I received as part of a previous offer. I still have the card, but it has expired. The funds on the card were never used or activated, so the full balance should still be intact. Would it be possible to reissue the card so I
Question
Thanks for clarifying. Do you know when they stopped charging rental fees for equipment? And because they illegally continued to charge us how can I get the rental fees I paid back?
Equipment Rental
I just learned at the Xfinity store that they no longer charge "rent" for Xfinity equipment. I was told they were forced to stop to keep up with competitors (who were not charging rent). Okay, great, so would Xfinity have then stopped charging their current "rental fees" to customers and would the c
Question
Billed before the set up date
I set up a plan online to get the equipment sent by February 1 since I’m moving soon. I got the modem sent to the address today over three weeks earlier than planned and now I’m getting billed on the 16 for a service I wouldn’t be even able to use until at least 2 weeks after the paying the bill. Al
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Billing
@user_rxkqv8 That modem is eligible for the enhanced speeds. So there are a few things we will need to check. We need to make sure the address is showing that those speeds are available at that location. Assuming they are then we have some troublesho
low upload speed
I have the 2 gig plan and my upload speeds are not whats advertised. I am only getting 35 mbps. My moden is netgear cm3000 which is on the approved list and capable of handling the speeds. By looking through this forum it seems like no one is getting the advertised upload speed. Is this why xfinity
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@user_z3udym We were able to submit the request and provided guidance to get NOW services.
support
I would like to switch to Xfinity Now and add Now Mobile. I have been unable to make the change in my Xfinity Account online.
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I’m also looking for bridge mode capability on the XER10. Switched from quantum fiber for 2 gig service but my network is worse because of it. Once the WiFi is turned off on the xer10 the app shows it offline so I can’t make adjustments. Please eith
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@XfinityRaul The XB8 does not support 10 gig. It has one port (#4 with the orange stripe next to it) that is 2.5 gig. The other three are 1 gig.
2 Gig service is limited to 1 Gig by XB8 gateway?
In the browser on the gateway configuration page the XB8 shows all ports are only 1Gig. So there is there a way to use my 2 Gig service? All my traffic comes in 1 port as it originates from a single multi wan router.
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user_vzlsg0 That is not something we can check with just a zipcode. It is a case by case situation for each address. Please send us a direct message with your full name and the address and we can confirm what is available at that location. To send a
When will symmetrical speeds service be available in Katy Tx 77494
Symmetrical speed available in 77494 ?
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Not conndcting
New set top box won’t connect to tv. I get a welcome sign and after several minutes a message that says there’s a problem. Check cables. Done. This has happened several times. Can’t connect. Does the box need to be reset
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X1
New set top box not connecting to the tv
Just got a new box. I get a welcome sign and after several minutes it says sorry there seems to be some trouble. I’ve checked all the connections and restarted several times. Does this box need to be reset by Xfinity?
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Customer Service
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
NO DIAL TONE ON HOUSE PHONES
NO DIAL TONE ON HOUSE PHONES. WE HAVE A PACKAGE DEAL U-TUBE, INTERNET AND HOUSE PHONES. I AM HEARING IMPAIRED WITH A SERIOUS ILLNESS
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Good afternoon user_etzu3x. Thank you for reaching out through our Xfinity Community Forums. You have reached the right place, and we will be happy to assist you. I know you mentioned the cables have been checked. If you have not done a restart to th
XfinityJon
commented
22 hours ago
to the conversation:
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Not conndcting
New set top box won’t connect to tv. I get a welcome sign and after several minutes a message that says there’s a problem. Check cables. Done. This has happened several times. Can’t connect. Does the box need to be reset
Question