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@Mellander I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? I also wanted to make sure you are aware that any time you need to troubleshoot ou
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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user_6exqhy Good afternoon, and Happy Saturday! Thank you for reaching out to our Xfinity Community Forums for assistance with your buyout options. I'm happy to help you get in the right direction. Did you by chance already fill out the buyout inform
Buyout Program
We added my wife a few months ago during the buyout promotion. We paid off her phone but have not received any information on how to submit for a reimbursement.
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Hi there, Just sent the direct message. Thank you for your time
Want to close my mobile account
Hi there, I moved from the U.S. to Europe and would like to close my mobile line. But I can't do it online, and I filled out the callback form a couple of times. Nobody is calling me back. I am not in a position to call the Xfinity customer center. Can you please help me close my mobile line? Thank
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Thanks for reaching out to us, are you still having issues with your third party e-mail and connection with your Comcast e-mail?
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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I was recently informed by Xfinity Mobile store associates that it’s supposed to launch standalone Apple Watch support nationally as of December 10. I haven’t been back to our local Xfinity store yet to confirm if the launch actually happened (had be
Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?
Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus
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What was my comcast tv lineup for December 11, 2025
125+ vs 185+ channel lineup
Which channels are not included in the 125+ channel lineup that are included in the 185+ channel lineup. I’d like to know specifically which channels are not included in the lower channel listing.
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user_0q2d33, Hi there! Thanks for taking the time to reach out. We are honored by your interest. I can understand the inconvenience caused by not being able to activate services after receiving your modem and hooking it up. I am sorry to learn about
New account and activation
Customer service was awful to me today. I moved to Augusta Georgia and moved into a duplex three weeks ago. I researched Internet was told Xfinity was the best. I go to call to see what I needed to order and they get all my information and there was something with a person with the same first name i
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I just checked if there would be no savings and just a repackaged sane old! I’m a long time customer, a retired one now, and I debating keeping my cable internet package or just cutting the cord. If this is your attempt to customers retention, you ar
Bait and Switch
I was on a chat with an agent for a TV box service issue. After he fixed it, iPhone said he could save me a few dollars by changing my internet speeds. I agreed that it would great to save a few dollars so I told him to go ahead with the change. What I didn’t realize what he was doing was changing m
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@user_4ll65y Thank you for posting this solution! I was in a "ChatBot / read this article/ more questions? Ask out ChatBot" loop for hours and your post finally provided a real answer. Makes me wonder why Comcast doesn't post this info on the Voice
No dial tone after installing new gateway
Wifi and TV work fine. No dial tone on phone. Phone was working fine before installing the new gateway. Rebooted gateway numerous times. Called "Customer Service". System said a reboot was in progress, and I should call back after 10 minutes. Reboot happened six hours ago!! I can't get through the a
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Hi there, @user_se4kbr Once you’re eligible to upgrade your comcast.net email account to Yahoo Mail, you’ll see a prompt to accept Yahoo’s terms of service when you securely sign in to your email at connect.xfinity.com. If you have
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New account and activation
Customer service was awful to me today. I moved to Augusta Georgia and moved into a duplex three weeks ago. I researched Internet was told Xfinity was the best. I go to call to see what I needed to order and they get all my information and there was something with a person with the same first name i
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user_27gn9r Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having, and we'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here
Compensation - Complaint about Comcast Construction Repair
On November 20, 2025 Comcast began the repair of a broken cable line which had occurred a year prior, in 2024. A boring company, JCB Energy Services, hired by Comcast was on site to run a new cable. While boring, JCB hit the main electrical service to our residence. The result was no power to our ho
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user_tcd9yv Greetings! Thank you so much for using our Forums and contacting us about wanting to use your services at two address. You would more than likely have to have two seperate account but our team is here to work with you through all the deta
2 homes and 1 account
we have 2 homes and want to have full xfinity comcast service channels at both homes as we go back and forth. How do we do that? The On-The-Go channels do not give us all the channels.
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Hello @mhageloh, thank you for taking the time to leave a post. Sorry to hear you’ve been having trouble receiving SMS messages. Since it’s been a few days, are you still experiencing issues with receiving SMS messages?
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Blocking SMS messages since moving to Xfinity Mobile
Having an issue receiving an authorization from a bank while trying to set up a new account? Thinking the Premium Message Blocking is the issue. Can't figure out how to turn it off.
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