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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New Account: Can login but Can't Access Account details
After completing signing up for a new service I am unable to access my account details such as my user settings and plan details. All i see is, Something unexpected happened. Try refreshing the page. If the problem persists, please check back later. During the account registration process the app as
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Why am I receiving an email that my bill is due today when my account shows my payment had been processed on Nov 19?
I received and email from online.communications@alerts.comcast.net today stating that my bill is due today. When I check my account on your website it shows that the payment was processed on November 19th and that my current balance is $0. Why am I receiving that email? I have never received this em
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Billing
@user_c28j64 For curiosity, may I ask if the 10.x.x.x hop is still there ?
port forwarding on customer owned modem
I can't forward any ports, and I can't even ping my home computer from outside the local network. It looks from googling that turning off "advanced security" might be the answer, but I can't figure out how to do that. All the instructions say to go to the "security tab", but my Xfinity app doesn't h
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Update on this - I reached out to Xfinity support online and a tech was scheduled to come here which was yesterday morning. Prior to tech's visit, I ran speed test and I was getting around 600-700mpbs download. Tech looked at the modem and disconnect
Ongoing speed issues
I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th
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File a complaint
What is the best way to resolve a billing issue if the app’s chat support isn’t providing a solution, and the billing team keeps redirecting me to either a store or the chat bot?
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Devices
@user_b8h512 If the settings can be changed, these articles will helphttps://www.xfinity.com/support/articles/xfi-advanced-settingshttps://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
XB8 Modem
I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?
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Recordings are deleted as you would expect.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Hey @SiRDaniel! Are you still experiencing issues with your service at this time?
Xfinity App something went wrong
When trying to change my SSID and password I get error something went wrong. I have tried restarting my router, unplugging my router, clearing cache and app data and uninstalling the app but I get the same error.
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