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Hey there, @user_us8p9v, we do not want to lose you as a customer. We would be happy to help you with turning this experience around. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message"
Trouble Transferring My Number to New iPhone 17
I’m having issues transferring my number from my old iPhone to my new iPhone 17 and would appreciate some help. I currently use (339) 208-**** on my iPhone 15, and I want to transfer this number to my new iPhone 17. However, multiple Xfinity representatives have told me they cannot find this number
Question
@lizzard1 Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues. Have you cleared your cache and cookies yet to see if that helps?
"Server Unreachable"
Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.
Question
Greetings, user_vq2bxw! We appreciate you sliding by our XFINITY Community forum. I understand how important it is to ensure you can stream your favorite movies and shows with peace of mind! Not to worry, you have reached the right place to assist yo
Host name does not match server certificate
When I go to my TV to try and watch XFinity stream or any streaming service, I am getting this message. Then it says please contact content provider.
Question
PS. Your "forum" form will NOT allow me to choose the tags 'email' or 'comcast' in the post contact form!
EMAIL!!!!!!!!!!
My comcast.net email is not receiving emails. I have attempted to send 2 different emails from 2 different other emails I use, but neither of them gas gone thru. So far this is what I have tried: I have logged in on other browsers, changed my password, signed out and signed back in, deleted all spam
Question
Hello, user_zgyf8g, and thank you for being part of the Xfinity Forums community! We know how important it is to enjoy your favorite streaming apps without interruptions, and we’re here to help troubleshoot any buffering issues. To start, check
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
Question
EMAIL!!!!!!!!!!
My comcast.net email is not receiving emails. I have attempted to send 2 different emails from 2 different other emails I use, but neither of them gas gone thru. So far this is what I have tried: I have logged in on other browsers, changed my password, signed out and signed back in, deleted all spam
Question
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It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
Question
•
Customer Service
Thanks for taking the time to reach out over our community forums, user_hkxsz8! I'm sorry to hear your Xfinity gateway didn't come in! The quickest way to get a new replacement gateway would be to pick one up at an Xfinity Store, if it's an option fo
New Customer UPS Modem Delivery Issue
Hello, I am a new customer setting up internet services with xfinity. We just moved to a new home and entered in the new address to receive a modem. We double checked the shipping address. UPS says the item was delivered with photo “evidence” that does not show a package in frame but it does look li
Question
Hello jonpalmr thank you so much for taking the time to reach out about this payment concern! The payment code you posted( Code 481) is a very general payment rejection error, but is normally associated with an incorrectly entered payment method. Is
Error 481
Im trying to update my payment method in Xfinity Mobile. This is the error: { "service": "WalletService", "message": "", "payload": { "timestamp": 1745503357305, "type": "com.comcast.payment.core.exceptions.ErrorResponse", "id": "wallet-service", "actions": {}, "details": "messages": { "PAYMENT-6008
Question
We are sorry to hear about your frustrating experience so far @user_yi6433, this is never how we want our valuable customers to feel. We're happy to help address your service issues. Can you tell me a bit more about what has been happening with your
Awful
Awful service. Spotty internet, fake customer service with nothing but excuses and sympathy pleas. [Edited: "Soliciting"]
Question
New Customer UPS Modem Delivery Issue
Hello, I am a new customer setting up internet services with xfinity. We just moved to a new home and entered in the new address to receive a modem. We double checked the shipping address. UPS says the item was delivered with photo “evidence” that does not show a package in frame but it does look li
Question
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Customer Service
Thank you for reaching out to our team here. I will be happy to take a look at any issue with your service from here. Can you send me a direct mesaage with the full name and complete address for your service? To send a direct message [private messag
Need to scehdule a service tech
the automatic assistant wont let me setup a service tech appointment to check my line to home. I keep getting "I've found an issue with the signal to your home." Everything worked before and just got a new modem from the xfinity store. I talked to customer support and they said they activated and th
Question
Need to scehdule a service tech
the automatic assistant wont let me setup a service tech appointment to check my line to home. I keep getting "I've found an issue with the signal to your home." Everything worked before and just got a new modem from the xfinity store. I talked to customer support and they said they activated and th
Question
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Customer Service
Error 481
Im trying to update my payment method in Xfinity Mobile. This is the error: { "service": "WalletService", "message": "", "payload": { "timestamp": 1745503357305, "type": "com.comcast.payment.core.exceptions.ErrorResponse", "id": "wallet-service", "actions": {}, "details": "messages": { "PAYMENT-6008
Question
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Plan
Thank you for reaching out to our team, and for taking all of those steps already. I will be happy to take a look at any issue with your email service from here. Can you send me a direct message with the full name and complete address for your servic
XfinityJohnG
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EMAIL!!!!!!!!!!
My comcast.net email is not receiving emails. I have attempted to send 2 different emails from 2 different other emails I use, but neither of them gas gone thru. So far this is what I have tried: I have logged in on other browsers, changed my password, signed out and signed back in, deleted all spam
Question