Xfinity Community Forum

I had the opposite experience. My tvgo channels were missing only on my Apple TV 4K devices. The last update fixed it but made my audio drop out problem seem worse. Look for update today.

Viper122

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9 hours ago

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Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND

Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ

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Only via online. The online portal indicates that someone will be in touch within 24 hours of submitting document. That did not happen. I am in the process of scheduling this repair for next week. Hopefully, your end of able to coordinate with us.

user_j77dor

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9 hours ago

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Damage to my sewer line from cable installation

Good morning, In early August 2025, our sewer line had a clog, which we snaked with a plumber, alleviating the blockage. Two weeks ago, we had another blockage - again snaked, and the blockage cleared. Earlier this week, we had another blockage. Independent camera analysis performed by a third party

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@user_j77dor, Good morning. We definitely do take this seriously. I chatted with you last week and let you know what the estimated resolution date was, so you would be aware. That is still the case today. I am confident the team will get this resolve

XfinityFrank

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9 hours ago

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Damage to my sewer line from cable installation

Good morning, In early August 2025, our sewer line had a clog, which we snaked with a plumber, alleviating the blockage. Two weeks ago, we had another blockage - again snaked, and the blockage cleared. Earlier this week, we had another blockage. Independent camera analysis performed by a third party

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downloading the apps is a workaround and they are free .Thanks for your info

user_03de5a

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9 hours ago

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MSNOW and CNBC drop audio on xfinity stream

When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for

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I have audio drop after commercial breaks and at the start of the show, but not on any legacy channels which I just discovered by trial and error. Update suppose to come out today to fix some of these issues. Keep an eye out for it.

Viper122

commented

9 hours ago

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MSNOW and CNBC drop audio on xfinity stream

When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for

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Good morning. I was supposed to hear back within 1 business day of opening the case. That did not occur. Please understand that if your team is not willing to take this seriously and work with us, we will have no choice but to cut your cable during t

user_j77dor

replied

9 hours ago

to the conversation:

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Damage to my sewer line from cable installation

Good morning, In early August 2025, our sewer line had a clog, which we snaked with a plumber, alleviating the blockage. Two weeks ago, we had another blockage - again snaked, and the blockage cleared. Earlier this week, we had another blockage. Independent camera analysis performed by a third party

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Hello, @user_hz4ry7 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I want to ensure you're able to get your payment information updated. I had to recently do this as my debit card expired. To update

XfinityJustinC

commented

9 hours ago

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Payment

Need to change card on file

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

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Email

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Seasonal hold change date

Change end date for seasonal hold

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Sign-In and Account Management

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Yes, thank you, user_ex28b6,! I am responding there now.

XfinityChristy

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9 hours ago

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Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)

Hello Xfinity Support Team, Background. - I am a military member who had to relocate to area without Xfinity services. - I relocated over a year ago in 2024, now a former Xfinity Internet customer. Primary Issue. - The Peacock Premium account is still internally linked to my cancelled Xfinity accoun

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Can't connect Comcast email to Samsung 25s phone

This just started yesterday by not syncing. I followed the suggestions and deleted it from my phone, now I cannot add it. My email works on my desktop. What did you upgrade and break? I see from past postings that this seems to be a yearly problem. I've been fortunate until now. HELP!!

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Email

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@XfinityChristy Direct message has been sent.

user_ex28b6

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9 hours ago

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Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)

Hello Xfinity Support Team, Background. - I am a military member who had to relocate to area without Xfinity services. - I relocated over a year ago in 2024, now a former Xfinity Internet customer. Primary Issue. - The Peacock Premium account is still internally linked to my cancelled Xfinity accoun

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Ongoing issue of adding a line to my account since July

since July 2025I have been trying to add a second mobile line to my account. I have literally spoke to almost hundred representatives and still no one has fixed the problem. I would like to escalate this and again my main goal is to add a second mobile line.

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Devices

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POP3 Server Not working

Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.

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Email

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I am having the same issue. I can't view attachments. I have to download them regardless of the device I'm using. How can I get this fixed?

user_z4zgeo

commented

9 hours ago

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Can't view attachments

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view pdfs. I get an error message saying I have to download. This happens on every device that I read my emails on.

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K

I am having the same issue and no one has been able to help. I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app.&

karkrazy13

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9 hours ago

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Tv go only

I am only getting tv go channels on the xfinity stream app. Been working fine for weeks now this. I’ve already singed out/in. Reinstalled the app, tried different devices. All the same issue.

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K

Same here - started last Tuesday (12/2). None of the 125+ LiveTV channels are showing and I only have TV GO channels. No one seems to be able to fix this issue. SUPER frustrating and completely unacceptable.

karkrazy13

commented

9 hours ago

to the conversation:

0

Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND

Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ

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We had the same issue about unable to access through POP starting on December 8th and it is still an issue on December 9th. What to do, we an a legacy comcast account and need help. Thanks

user_g9jyqu

commented

9 hours ago

to the conversation:

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Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

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Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server usin

kvolner

commented

10 hours ago

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Imap email client no longer syncing

My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the

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Hey @user_edwr9i , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account. I would be more than happy to offer my assistance looking into this further f

XfinityJanelle

commented

10 hours ago

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Account suspended payment arrangement

I’m contacting because my account was suspended after I had a payment arrangement in place and explain to the agent and they confirmed that I would have until Thursday to pay my bills and now it’s expensive and I can’t even chat. I have screenshots and the agents ID number all I needed was an extra

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