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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Outage
There is an outage in my area. I work from home, and I need to know how long to expect. If it's an hour, cool. If it's all day, I need to make alternative arrangements.
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Unable to access email?
I sign in and acknowledges that it’s me but in keeps looping around and never get into my email?
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They recently updated the gateway's firmware. You have to turn on admin access in the app now; https://www.xfinity.com/support/articles/admin-tool-access Open the Xfinity App. (You'll need a working connection for this step). Go to the WiFi ta
Modem blinking green and orange
My modem stopped working four days ago. After trouble-shooting and following all the steps online, I scheduled an appointment for two days ago. The tech installed a new modem, which worked for a few hours, and then did not work again. So I went online for more trouble-shooting on the new modem (seve
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user_7q0md3 Thank you for reaching out to us over our Xfinity Community Forums. We definitely want to ensure your experience with Xfinity is the experience you would expect from a provider of services. Our team can review your account, and see w
Complaint
I am writing to file a formal complaint regarding the suspension of my internet service and the lack of assistance I have received despite being a long-time customer who has consistently dealt with service issues without complaint. Over the past several weeks, I have experienced repeated outages tha
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Thank you for reaching out to our team here. You’ll receive an email confirming that your friend took advantage of your invitation, including next steps to receive your reward. It may take up to 14 days for your email to arrive. You can visit y
refer a friend customer service
how do i know if my refer a friend transaction is in the system?
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Oh dear, user_83xl0m, we never want to lose a valued customer, but I can definitely take a look at your account to see what is going on with it. Can you send me a direct message with your full name and complete service address to get started? Here's
Cancel account
I cancelled my account and I’m still being charged. I need to be cancelled and refunded
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel account
I cancelled my account and I’m still being charged. I need to be cancelled and refunded
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refer a friend customer service
how do i know if my refer a friend transaction is in the system?
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Customer Service
Hello @user_8wh1nd, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if diff
Voice History Unavailable
My voice history for all three office landlines is unavailable. This has been going on for weeks and I am trying to block certain spam numbers. The error message is always "There is a problem with your Xfinity Voice service. Please call 1-800-XFINITY for assistance." Does anyone have the same proble
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View & Downloads
Hi All - Whenever I go to simply view an attachment - it automatically downloads. I then have to chase it down and now have hundreds of downloads that I don't need or want. I have logged over 3.5 hours being sent from one Comcast CSP to another and one "escalation" to another. Twice I just never hea
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I wish ! It says. :Create TV will be removed from our lineup as of January 1 thank you for being part of our audience “. I am going to really miss it. things just get worse and more expensive.
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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user_vqrqc7 Thanks for reaching out! If you're no longer showing a past due balance, your services should be restored. I would try a full power cycle of your Xfinity Gateway, or modem so that the bootfile can update.
Paid past due in store internet service still not restored
Paid the past due for suspension was told in the store internet would be back on got home still not working paid cash
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Thanks for posting on our community forums for assistance with your bulk account, user_ykn4lb. I'm sorry it's been so difficult to get assistance. I know how frustrating this can be, and I'd be happy to help with any concerns. Could you please send o
Bulk customer contact help
Our building has a bulk contract with Comcast. We were told to contact the Bulk Customer account number to manage our equipment upgrades and finalize billing. I have spent over 9 hours on hold at various times and can never get the help I need. I’m at my wits end - how should I proceed?
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Sorry to hear that. I don't think that the new firmware has been pushed to everyone's gateways quite yet. Try power cycling it and see if it pulls it. Good luck !
bridge mode
tried troubleshooting my wifi through xfinity, while doing that it changed my wifi. to bridge mode. i am unable to switch back, need some help
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RealAmericanBuddaha - Thank you for choosing Xfinity and the Forums community. You've reached the right team for help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I
New Customer Install / No Coax Cable Oulet
Hey, so I just became a new customer this week, and within a couple of days received my equipment. Unfortunately, it seems that my home does not have a coax cable outlet. I saw somewhere on your website about a fee to have someone come out and install one. Can you let me know what it would cost and
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Paid past due in store internet service still not restored
Paid the past due for suspension was told in the store internet would be back on got home still not working paid cash
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Thank you for your reply! unfortunately that did not work for me, when i go to the wifi tab, all that pops up is troubleshooting & wifi hotspots
bridge mode
tried troubleshooting my wifi through xfinity, while doing that it changed my wifi. to bridge mode. i am unable to switch back, need some help
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Hey there, @user_5tdb4t, thanks for reaching out through Xfinity Forums regarding your account setup! We would be happy to help you with getting everything set up correctly. Can you please start by sending us a Direct Message with your full name and
Account setup problem
I have been trying to put my gateway into bridge mode but when I try to access settings in the xfinity app it says loading and gets stuck there. When I try to get support. Is xfinity assistant or via voice line the system tells me I do not have internet service and can’t help me. I do have internet
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Need equipment.
I selected to use my own equipment during checkout with my new plan, but actually I do need the included equipment. The sign-up flow said that I could order that equipment later if I chose?
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