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can't connect email to outlook
I was using outlook imap setup without issue and it stopped accepting my credentials. I deleted the setup and since then I am able to setup a new imap connection in outlook. I do have another computer that is using outlook without issue. I had to rebuild my iphone and ipad profile in order to receiv
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Sign-In and Account Management
Xfinity app issues
I used the Xfinity app to install a new modem the other day. The installation went incredibly smoothly, an I'm online. But, the Xfinity app keeps telling me that I'm off line, which is not correct. Is there something that I'm missing or is there a setting in the app to update the on line/off line st
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Your Home Network
Bees nest inside pedestal in yard
Hello, There is an active bees nest inside the comcast/xfinity pedestal located in my yard. The pedestal is clearly compromised and the bees makes it unsafe for anyone near my property. I expect this will also be an issue for any technicians who may need future access to the box. I've reported this
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Customer Service
You are so very welcome! Is it okay to close this out now?
Trade in
I shipped my Trade in on 10/5 it was moving along fine until it got to Texas now it still say on the way to the facility but it’s been over two months
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user_g5pg5u we can help you schedule an installation appointment. We'll just need to work in a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see a
Xfinity Support
We have no cord to plug in our home to the modem. We need a technician appointment anytime. [Edited: "Personal Information"]
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Thanks for the fast response and for taking care of the situation.
Trade in
I shipped my Trade in on 10/5 it was moving along fine until it got to Texas now it still say on the way to the facility but it’s been over two months
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Thank you for reaching out. To confirm you have a Paramount + subscription? Are you getting any error messages or unable to see other content? @lbman
Live TV on Paramount+ thru X1
Hello, when I try to watch live sports from the P+ app, all I get is a black screen. I’ve rebooted everything.
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Greetings, @user_o4e4wk! I hope your week has been treating you well. I really appreciate you taking a moment out of your busy day to leave a post on our community forum about these billing issues, and I want to ensure you’re able to get in tou
Formal Complaint Regarding Service Failures, Missing Trade-In Credit, and Improper Billing
Dear Xfinity Mobile Customer Support Team, I am writing to formally lodge a complaint regarding multiple unresolved issues with my Xfinity Mobile account that have resulted in financial loss, service disruption, and significant inconvenience. First, throughout my service period, I experienced persis
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cable clearances from structures
I am an architect designing dwelling units on a lot in Seattle. The Comcast internet cable is right on the rear property line at the alley. What horizontal clearance is required between the cable and a proposed building?
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Customer Service
Here's even more information for the system administrators of your servers from an attempted connection that failed: 2025.12.11 11:13:47 LOG7[0]: Service [comcast-pop3] started2025.12.11 11:13:47 LOG7[0]: Setting local socket options (FD=896)2025.12
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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@barbberth65 Do you still have access to the email? The shutdown could be related to the Yahoo Migration that user @Again mentioned. If you received the email about migrating you will need to complete the steps in the email to maintain the email. Mor
Someone to help me figure out what is wrong with my email accounxt
Keep getting messages that it will be shut down. Had my email stolen several days ago and sent out spam message to all my contacts. There are so many problems it is ridiculous and can’t get any help!
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Here, @user_d713vi: https://forums.xfinity.com/conversations/email/email-not-syncing/693accea99d8a9637105ab6a?commentId=693ad1148f5b6e1c4af87b2a&replyId=693af0418f5b6e1c4afb188c
Email not syncing
For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.
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@XfinityPaula Hi Paula - as stated in my post, I am able to send mail via Outlook (to the SMTP server) and I can still access via connect.xfinity.com. I agree that it may be related to the Yahoo migration but I have not received any notice or promp
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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Response to XfinityRichard above: Problem not solved. Windows/Outlook machines still not capable of using Xfinity email except by using your browser-based method. The most important feature of Outlook vs. Xfinity email is the Outlook stores email (in
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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Greetings @chue1125, and thanks for posting to the Xfinity forums today, I hope this message finds you well. I am sorry that the agent was not more transparent, but when we are scheduling an appointment, before we can even see what times we have open
Very bad customer service
I don't know why it's so hard to just answer a simple question when I ask it. I basically ask what the timeframe is for when the tech would be at my place and they won't even give me the time frame until I approve the appointment. How can I apporval an appointment when I don't even know when it is a
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I'm sorry, no, I am not seeing your reply about your CSA team.
Email not syncing
For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.
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WHY IS THIS HAPPENING?! We love the Create channel in our house. Wow! This is unacceptable.
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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looking for lakshay just speaking with her 10 minutes ago, lost her
user_2pa4xx
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8 hours ago
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live agent
hello i need to speak to live agent about my bill
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