Xfinity Community Forum

No connection point problem and saying IP ADDRESS UNKNOWN

I can't reconnect my Amazon fire stick to my Xfinity modem. They keep resetting it and nothing to changing. So I'm totally [Edited: "Language"]!

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Your Home Network

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I tried Thunderbird, bypassing MS Office. Not working. I tried using a VPN. I tried my laptop, tethered to my phone's hotspot to completely bypass my ISP. Not working. It's a Comcast/Xfinity issue. 11 days and counting. The inability to speak to a li

Improviz515

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16 hours ago

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

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@XfinityAlex replying to be advised when this has an update.

ppainting

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16 hours ago

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Can't view attachments

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.

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Day 11. Still not resolved. Xfinity is getting dumped as soon as fiber reaches our neighborhood in April.

Improviz515

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17 hours ago

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

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@joep63 10 days and counting for me!

Improviz515

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17 hours ago

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

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It's been 10 days for me so far. Still not working!

Improviz515

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17 hours ago

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

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user_tnjfvd Thank you for keeping us posted. Once you migrate your Email from Xfinity to Yahoo, you can receive support directly from Yahoo going forward. Please check out their Frequently Asked Questions to help you integrate your Yahoo mail into Ou

XfinityEmilyB

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17 hours ago

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email switch in Outlook

Greetings, I'm one of these folks who had Comcast for many years, then moved to a city it is not offered. However, I have kept my comcast.net email addresses for the past five years and continued to view them them in Outlook. I migrated my main email address from Xfinity to Yahoo as instructed, but

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Oh goodness, I am sorry to hear that user_7bdyz6. I would be happy to help where I can in all this. To get started, can you please send a direct message with your full name and address. To send a "Direct Message": Click "Sign In"

XfinityChristy

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17 hours ago

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STOLEN IPHONE

I was scammed by a person claiming to be an Xfinity rep. I need to block the IMEI number on an iphone so that I can make sure no one is using it. Also, I need to get a new phone. I have tried to speak with someone several times and I am just waiting on hold.

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STOLEN IPHONE

I was scammed by a person claiming to be an Xfinity rep. I need to block the IMEI number on an iphone so that I can make sure no one is using it. Also, I need to get a new phone. I have tried to speak with someone several times and I am just waiting on hold.

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Customer Service

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Yes, with the email address I have NOT yet switched to Yahoo Mail.

user_tnjfvd

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17 hours ago

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email switch in Outlook

Greetings, I'm one of these folks who had Comcast for many years, then moved to a city it is not offered. However, I have kept my comcast.net email addresses for the past five years and continued to view them them in Outlook. I migrated my main email address from Xfinity to Yahoo as instructed, but

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@user_frz5o2 We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I

XfinityDena

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17 hours ago

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internet slow or out for weeks in kirkland, wa

Internet has been slow, like 30mb instead of 1gb. Many unplugs and modem/router restarts and still reporting these low speeds. There's also been an outage in my area 3-4 times in last week. What is going on??

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@user_drbb5n, we can check on the account to see what the status is. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the

XfinityFrank

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17 hours ago

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xfinity support

I cancelled and terminated my xfinity internet service, but I still got charged for the next billing cycle. How and when can I get my refund?

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@sunshine4 Can you share with the forum how you were able to fix this issue. It may be of help to others in the future. Please DM us if you believe this issue will return as stated in your previous response. We can also discuss opportunities to lower

XfinityThomasC

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17 hours ago

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I want pay my bill on line

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How Long Would You Wait For Service Before Cancellation

Just curious for anyone's opinion on this. I've signed up for Xfinity on November 24 and have yet to have service connected. This was 24 days ago. I hired an electrician to install equipment to facilitate physical connection to the service. This cost extra money. How long would you be willing to wai

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Customer Service

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I called and the agent said they will refund me. However, one week already past, I still have not received my refund yet!

user_drbb5n

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17 hours ago

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xfinity support

I cancelled and terminated my xfinity internet service, but I still got charged for the next billing cycle. How and when can I get my refund?

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Network ping spikes - Upstream Power Level (dBmV) too low according to Arris SBG8300 spec sheet

I am experiencing network ping spikes even when directly connected to modem. Arris spec sheet says I am under the specified range for Upstream Power Level. Not sure what to do. Acceptable Signal Levels Acceptable Downstream Power Level -15 dBmV to + 15 dBmV Downstream Signal to Noise Ratio (SNR) Mod

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Your Home Network

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Thank you but I was finally able to access and save my current bill. It's frustrating that this happens every single month. And more so now that I see we're in for another price increase!

sunshine4

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17 hours ago

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I want pay my bill on line

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user_artlhc when you have a chance please send us a direct message so we can do our part to help with your Xfinity Mobile service. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support.

XfinityJosephA

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17 hours ago

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Account help

Xfinity is by far the worst customer service I have ever experienced! they have [Edited: "Language"] up my mobile account and I have been trying to get it fixed for weeks. They always transfer me to another country and I can barely understand the rep. Then they keep me on hold for hours while they s

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Thanks Bruce, I appreciate the detailed response. I agree that high upstream power and OFDMA loss point to a return-path issue somewhere between the modem and the CMTS, and that vibration/temperature sensitivity can suggest a physical impairment. One

user_z19jso

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17 hours ago

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Intermittent upstream noise: upstream transmit power pegging at 54.5 dBmV, OFDMA disabling, recurring drops

Hi Xfinity team, I’m looking for help diagnosing an intermittent upstream issue that has been ongoing for several days and keeps resurfacing after temporary improvements. Symptoms Internet becomes unstable intermittently (latency spikes, packet loss, brief dropouts) Sometimes improves on its own for

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Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what is going on with your monthly self-service discount. We also see your Direct Message. In the future, please wait to be inv

XfinityBenjaminM

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17 hours ago

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Credit Not Being Applied to My Account

Hello, I need some assistance rectifying a situation - My account is setup for paperless billing and autopay via bank transfer - i should be entitled to the $10 discount per month for doing those two things but my account has not been credited yet. It should have been credited at least a couple of m

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