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Thank you for providing the impacted channels. computermusic. Let's try to toggle closed captioning (CC) off then on. Closed Captions can now be turned on or off using the Xfinity Voice Remote. Press and hold the microphone (Mic) button, and say "clo
No closed captions
No closed captions on national geographic wild (channel 687); started yesterday Option is set ON for closed captioning
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Xfinity should change their name Shitfinity, because that more accurately represents their service. We were without service for almost three days, and all they did was credit our account $5.00. Wow. As soon as our contract end, we are go
Xfinity/Comcast is AWFUL
Hello Mr. Karinshak, I am writing, I’m sure in vain, to let you know how AWFUL Xfinity has become. I have been a customer for many years. I have Xfinity services at my primary residence in California and at our home in Colorado. I also left AT&T mobile and switched to Xfinity. What a horrible decisi
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@XfinityAldrik Thank you for your reply. Here are the channels, caption status and what was playing: 250 - No (Life Below Zero) 335 - Yes (To Catch a Smuggler) 676 - Yes (To Catch a Smuggler) 687 - No (Life Below Zero followed by Investigatio
No closed captions
No closed captions on national geographic wild (channel 687); started yesterday Option is set ON for closed captioning
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user_luo3o7 Thank you so much for stopping in for help with your channel lineup. That is odd that the local channels come and go for you. Are there any error codes or messages that come up for you on those channels when you are having issues?
Missing channels
Why are my local channels missing. Sometimes they’re there…most of the time they’re missing.
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I greatly appreciate the details @Marknles. I would like to see what bootfile and more is assigned to the modem. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and the
Arris S34
Not getting full speeds from new Arris S34 , signal levels appear in range , any suggestions ?
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user9641 - Hello, and thank you for being part of the Xfinity Forums community! You’ve come to the right place for help. Rest assured, Xfinity is not abandoning IPv4. Instead, we’re transitioning to support both IPv4 and IPv6 in a dual-st
Invalid MTU 9192 from xfinity for IPv6 (router advertisements?)
I'm trying to set up my IPv6 setup and I keep getting MTU packets of 9192 from Xfinity. Presumably these are router advertisements. It seems my router learned the address for the gateway anyway, but it seems the upstream equipment might be misconfigured? The MTU of ethernet isn't 9192, so maybe this
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Also of note - today was using the Xfinity speed test , with the old modem , it worked fine - With the new modem , the Xfinity speed test site reports 200-300 Mbps down , 0.7 - 1.5 Mbps up Ookla reports the speeds in the post above - thought i
Arris S34
Not getting full speeds from new Arris S34 , signal levels appear in range , any suggestions ?
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1.2 Gpbs + extra 100 Mbps down / 35 Mbps up - Testing ok? on down ( 950 - 1050 ) -- up seems capped/limited to 19-20 Mbps - Tried all the basic t-shooting steps - TODAY , replaced Netgear modem that was limited to 1 Gbps - TODAY , tested at 950-970 /
Arris S34
Not getting full speeds from new Arris S34 , signal levels appear in range , any suggestions ?
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ABC freeze
Been having this trouble for days now. My other channels seem to be OK
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Channels and Programming
bobkn1 - Thank you for sharing your feedback and for being part of the Xfinity Forums community. We truly appreciate you taking the time to connect with us. Our team is happy to take a closer look and make sure you’re getting the best possible
xFinity 2G vs 1200Mbps X2
This is informational, rather than a question. For more than 6 months, I ran 1200Mbps X2 using an Arris G36 modem. (Certified by Comcast for what they then called next generation.) It gave 2360/360Mbps down/up. I had a billing question today. The agent offered me the new 2G service at a lower price.
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I was told once the Pin is used by your new company that your Xfinity phone will be disconnected. No need to cancel but I will know tomorrow if this is true.
Getting Transfer Pin
Good day, I am trying to cancel my Xfinity service and transfer my phone number to another carrier. I have read a million forum posts asking the same question, but I cannot seem to access the transfer PIN, etc., from the Xfinity app or website. When I click the "Transfer or cancel this line" button
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I am having the same issue. They aren't even trying to upsale me! The security division cannot figure out WHY I cannot generate a pin either in the app or online in my account. Tomorrow I am going to the store to have my identify verified and get tha
Getting Transfer Pin
Good day, I am trying to cancel my Xfinity service and transfer my phone number to another carrier. I have read a million forum posts asking the same question, but I cannot seem to access the transfer PIN, etc., from the Xfinity app or website. When I click the "Transfer or cancel this line" button
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@bria5544, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Messag
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Ordering XB10
How do I go about ordering the XB10. I have the 2gb tier speed right now but I have the xb8 and would like the xb10 to take advantage of the full speed
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Customer Service
I am glad to hear you were able to successfully get the motion sensor added to the account using the process provided by our amazing @XfinityBecker. Please let us know if you need any further assistance! @tucsonUser20!
No option to add motion detector to service from Xfinity apps
I have had Home security service since 2016. Recently, a motion detector went bad -- I replaced the battery but it is still not functional. Xfinity app identifies it as "tampered". Found a new "Motion Sensor" at the Xfinity store last week. Both the store rep and I could not see an option in the Xfi
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Following @XfinityBecker advice, I was able to delete broken and add new detector through keypad and call to Xfinity.
No option to add motion detector to service from Xfinity apps
I have had Home security service since 2016. Recently, a motion detector went bad -- I replaced the battery but it is still not functional. Xfinity app identifies it as "tampered". Found a new "Motion Sensor" at the Xfinity store last week. Both the store rep and I could not see an option in the Xfi
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user_npmv74 Have you tried using a different web browser as well as clear cache/cookies?
"Looks like you're not an Xfinity Mobile customer" despite definitely being an Xfinity mobile customer
When I login to Xfinity Mobile, go to the top right dropdown and click "Account", I'm redirected to https://www.xfinity.com/mobile/my-account/add-xfinity-mobile/non-user where it says the error message in the title. Just looking to access the information on my account page. It suggested contacting t
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Why can’t I talk to a live person
This is ridiculous I get an email that my plan had changed and that we won’t be able to record anything. I did not change anything but I can get any answers because I can’t talk to a human
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Customer Service
Agree wholeheartedly absolutely indubitably!!!
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Xfinity is the worst
My family has been a 20+ year customer at Comcast and Xfinity, and we've never NOT had a problem with their services. Today is the last straw. My devices cannot get stable connection to WiFi 10 feet away from the router. Our tech who came in was also cocky and interrupted us the entire time. He said
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