Skip to main content

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (415.5K)

Most Recent
Selected Most Recent
U
can't connect email to outlook

I was using outlook imap setup without issue and it stopped accepting my credentials. I deleted the setup and since then I am able to setup a new imap connection in outlook. I do have another computer that is using outlook without issue. I had to rebuild my iphone and ipad profile in order to receiv

Question

 • 

Sign-In and Account Management

6

1

0

U

looking for lakshay just speaking with her 10 minutes ago, lost her

user_2pa4xx

 commented 

8 hours ago

 to the conversation: 

0

1

U
live agent

hello i need to speak to live agent about my bill

Question

U
Xfinity app issues

I used the Xfinity app to install a new modem the other day. The installation went incredibly smoothly, an I'm online. But, the Xfinity app keeps telling me that I'm off line, which is not correct. Is there something that I'm missing or is there a setting in the app to update the on line/off line st

Question

 • 

Your Home Network

9

0

0

U
Bees nest inside pedestal in yard

Hello, There is an active bees nest inside the comcast/xfinity pedestal located in my yard. The pedestal is clearly compromised and the bees makes it unsafe for anyone near my property. I expect this will also be an issue for any technicians who may need future access to the box. I've reported this

Question

 • 

Customer Service

9

0

0

You are so very welcome! Is it okay to close this out now?

XfinityAngie

 replied 

8 hours ago

 to the conversation: 

0

U
Trade in

I shipped my Trade in on 10/5 it was moving along fine until it got to Texas now it still say on the way to the facility but it’s been over two months

Question

user_g5pg5u we can help you schedule an installation appointment. We'll just need to work in a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see a

XfinityJosephA

 commented 

8 hours ago

 to the conversation: 

0

0

U
Xfinity Support

We have no cord to plug in our home to the modem. We need a technician appointment anytime. [Edited: "Personal Information"]

Question

U

Thanks for the fast response and for taking care of the situation.

user_yntlea

 replied 

8 hours ago

 to the conversation: 

0

U
Trade in

I shipped my Trade in on 10/5 it was moving along fine until it got to Texas now it still say on the way to the facility but it’s been over two months

Question

Thank you for reaching out. To confirm you have a Paramount + subscription? Are you getting any error messages or unable to see other content? @lbman

XfinityDena

 commented 

8 hours ago

 to the conversation: 

0

2

Live TV on Paramount+ thru X1

Hello, when I try to watch live sports from the P+ app, all I get is a black screen. I’ve rebooted everything.

Question

Greetings, @user_o4e4wk! I hope your week has been treating you well. I really appreciate you taking a moment out of your busy day to leave a post on our community forum about these billing issues, and I want to ensure you’re able to get in tou

XfinityJamesC

 commented 

8 hours ago

 to the conversation: 

0

0

U
Formal Complaint Regarding Service Failures, Missing Trade-In Credit, and Improper Billing

Dear Xfinity Mobile Customer Support Team, I am writing to formally lodge a complaint regarding multiple unresolved issues with my Xfinity Mobile account that have resulted in financial loss, service disruption, and significant inconvenience. First, throughout my service period, I experienced persis

Question

U
cable clearances from structures

I am an architect designing dwelling units on a lot in Seattle. The Comcast internet cable is right on the rear property line at the alley. What horizontal clearance is required between the cable and a proposed building?

Question

 • 

Customer Service

14

1

0

Here's even more information for the system administrators of your servers from an attempted connection that failed: 2025.12.11 11:13:47 LOG7[0]: Service [comcast-pop3] started2025.12.11 11:13:47 LOG7[0]: Setting local socket options (FD=896)2025.12

Mellander

 replied 

9 hours ago

 to the conversation: 

0

U
POP3 Server Not working

Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.

Question

@barbberth65 Do you still have access to the email? The shutdown could be related to the Yahoo Migration that user @Again mentioned. If you received the email about migrating you will need to complete the steps in the email to maintain the email. Mor

XfinityMatthew

 replied 

9 hours ago

 to the conversation: 

0

Someone to help me figure out what is wrong with my email accounxt

Keep getting messages that it will be shut down. Had my email stolen several days ago and sent out spam message to all my contacts. There are so many problems it is ridiculous and can’t get any help!

Question

Here, @user_d713vi: https://forums.xfinity.com/conversations/email/email-not-syncing/693accea99d8a9637105ab6a?commentId=693ad1148f5b6e1c4af87b2a&replyId=693af0418f5b6e1c4afb188c

XfinitySara

 replied 

9 hours ago

 to the conversation: 

0

U
Email not syncing

For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.

Question

U

@XfinityPaula​ Hi Paula - as stated in my post, I am able to send mail via Outlook (to the SMTP server) and I can still access via connect.xfinity.com. I agree that it may be related to the Yahoo migration but I have not received any notice or promp

user_se4kbr

 replied 

9 hours ago

 to the conversation: 

0

U
POP3 Server Not working

Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.

Question

user_pn6fti, To reset your Comcast password, follow these steps: Go to xfinity.com/password. Enter your Xfinity ID and click **Continue**. Choose to receive a password reset code via text message or email. Enter the code you receive and cl

XfinityAngie

 commented 

9 hours ago

 to the conversation: 

0

0

U
How do I reset my email

I need to reset my Comcast password. How do I do that

Question

Response to XfinityRichard above: Problem not solved. Windows/Outlook machines still not capable of using Xfinity email except by using your browser-based method. The most important feature of Outlook vs. Xfinity email is the Outlook stores email (in

UBoot

 replied 

9 hours ago

 to the conversation: 

0

Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

Question

U
No live agent. Can't call

Chat got disconnected. Can't reconnect to a different one

Question

 • 

Plan

5

0

0

Greetings @chue1125, and thanks for posting to the Xfinity forums today, I hope this message finds you well. I am sorry that the agent was not more transparent, but when we are scheduling an appointment, before we can even see what times we have open

XfinityJeff

 commented 

9 hours ago

 to the conversation: 

0

0

C
Very bad customer service

I don't know why it's so hard to just answer a simple question when I ask it. I basically ask what the timeframe is for when the tech would be at my place and they won't even give me the time frame until I approve the appointment. How can I apporval an appointment when I don't even know when it is a

Question

U

I'm sorry, no, I am not seeing your reply about your CSA team.

user_d713vi

 replied 

9 hours ago

 to the conversation: 

0

U
Email not syncing

For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.

Question

U

WHY IS THIS HAPPENING?! We love the Create channel in our house. Wow! This is unacceptable.

user_512u5z

 commented 

9 hours ago

 to the conversation: 

0

U
Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

Question

forum icon

New to the Community?

Start Here