Xfinity Community Forum

Worst service experience of my life!

Today I spoke with the following individuals who identified themselves as mangers although I’m fairly certain it was the same individual pretending to be another person. Please see a list of things that occurred during the calls as I was hung up on repeatedly. I will be making formal complaints to x

Question

•

Customer Service

10

1

0

U

I have reached out to Comcast Executive Care four separate times and have not received a single response. Comcast is an expert at setting up such a convoluted bureaucracy that it is, by design, impossible to talk to someone of importance who might be

user_95hd4m

replied

1 day ago

to the conversation:

0

U

Another unresolved complaint

I am still in awe of your Executive Care Department. Who thought of creating a department whose whole purpose is to shield Executives from customer complaints? That person was a genius, Customers can complain and think they are getting Executive attention, but in reality they are just talking to a b

Question

Hey there user_p378tm is this still an issue for you? Is this happening with devices connected to Wi-Fi, or directly via an ethernet cable? It sounds like this is happening on more than one device as well. We have some great resources for you to che

XfinityAlfonso

commented

1 day ago

to the conversation:

0

U

Having issues with my WiFi

It started about 10-12 days ago and our WiFi is running very slow - not sure anything changed but so much slower - causing games to glitch, devices much slower.

Question

Hi user_hi9b3l! Thanks for visiting our Xfinity forum. We truly appreciate you being a loyal and long-time customer with us, and my team is here to support you. We currently have a lot of great Xfinity Mobile deals for new and existing customers. My

XfinityAmira

commented

1 day ago

to the conversation:

0

U

Why longtime customers don’t qualify for better offers?

To whom it may concern: I received a email from the manager of the apartments where I live. Jennifer [Edited: "Personal Information"], your agent or representative ask that the email be sent out to all tenants. I checked out the email and it had a QR code attached, so I scanned it and found an offer

Question

Hey there, @user_kta3lb, thanks for reaching out through Xfinity Forums regarding your mid-split. There is no way to request the speed upgrades. We are working to get all locations upgraded. I would recommend checking your email as we will email you

XfinityJeniece

commented

1 day ago

to the conversation:

0

When can I expect mid-split at my house?

I've been patiently waiting for the new mid-split speeds to become available and the silence from Xfinity is deafening. If I put some of my neighbors' addresses into the broadband labels site, the new mid-split speeds show up, but at my address they still do not. My home is near an intersection, but

Question

U

Executive Intervention Required – 7-Month Fraudulent $66.78 Charge Still Unresolved (Tickets [Edited] & [Edited])

Seven months ago (April 24, 2025), Xfinity Mobile fraudulently charged my credit card ending 0770 $66.78 for an Apple Watch I never ordered or received (Order #[Edited: "Personal Information"]). Since then: - April 25, 2025 – [Edited: "Personal Information"] (Office of Tom Karinshak) acknowledged th

Question

•

Customer Service

11

1

0

How far in the process does it let you get before the error?

XfinityMatthew

replied

2 days ago

to the conversation:

0

U

Xfinity Support

Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. Sorry, looks like we are having technical difficulties tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s fr

Question

U

iPhone 17 Pro with the $1100 trade in promotion

user_13c1aa

replied

2 days ago

to the conversation:

0

U

Xfinity Support

Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. Sorry, looks like we are having technical difficulties tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s fr

Question

When can I expect mid-split at my house?

I've been patiently waiting for the new mid-split speeds to become available and the silence from Xfinity is deafening. If I put some of my neighbors' addresses into the broadband labels site, the new mid-split speeds show up, but at my address they still do not. My home is near an intersection, but

Question

•

Customer Service

10

1

0

U

Xfinity support

Please deactivate voicemail feature so answering machine can be used. [Edited: "Personal Information"]

Question

•

Home Phone Features

8

0

user_ck80wt Thank you for reaching out! Did you happen to give the steps outlined in the following article a try? Activate an Xfinity Gateway or third-party modem with the Xfinity app

XfinityMartyR

commented

2 days ago

to the conversation:

0

2

U

Setting up new XFinity WiFi router

looking for help in setting up the new router that xfinity sent to my home. The funny thing is the device is showing white lite and using my xfinity app it is saying connection issue, set up a technician. Without internet the app wont work and I could not schedule an appointment. Then I called throu

Question

U

Why longtime customers don’t qualify for better offers?

To whom it may concern: I received a email from the manager of the apartments where I live. Jennifer [Edited: "Personal Information"], your agent or representative ask that the email be sent out to all tenants. I checked out the email and it had a QR code attached, so I scanned it and found an offer

Question

•

Customer Service

10

1

0

Hello @user_b74601, thank you for taking the time to leave a post. Thank you for sharing all those details. I can see you’ve already put in a lot of effort trying different solutions, and it’s frustrating when nothing seems to work on tha

XfinityMarshante

replied

2 days ago

to the conversation:

0

U

Unable to stream

Suddenly my xfinity.com/stream is no longer working. Nothing happens when I click on any channel. I have tried both my usual Chrom browser as well as Safari on my Mac.

Question

U

Cancel service

I need to cancel my service. I tried using the chat assistant, but it would not connect me to an agent

Question

•

Customer Service

5

0

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 days ago

to the conversation:

0

U

Setting up new XFinity WiFi router

looking for help in setting up the new router that xfinity sent to my home. The funny thing is the device is showing white lite and using my xfinity app it is saying connection issue, set up a technician. Without internet the app wont work and I could not schedule an appointment. Then I called throu

Question

Greetings, @user_mb361l! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues with this installation fee, but you h

XfinityJamesC

commented

2 days ago

to the conversation:

0

U

Charged $100 for a technician visit — never informed, reversal promised but not processed

Hi, I’m reaching out because I’ve had an ongoing issue with a $100 “professional installation” charge that I was told would not apply — and it still hasn’t been resolved after multiple calls. My brand-new Xfinity router never worked from the start — my service was completely offline. When I called s

Question

@user_2bjr9b were you able to get logged in to your email account with the link provided by @Again?

XfinityDena

commented

2 days ago

to the conversation:

0

U

Comcast Email

Where do I go to login to Comcast email?

Question

For a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ? With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the

EG

commented

2 days ago

to the conversation:

0

U

No Wifi [Edited]

I do not have any wifi at all

Question

We could try to help you place the order on our end. What phone are you trying to add that is giving you an error?

XfinityMatthew

replied

2 days ago

to the conversation:

0

U

Xfinity Support

Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. Sorry, looks like we are having technical difficulties tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s fr

Question

U

Charged $100 for a technician visit — never informed, reversal promised but not processed

Hi, I’m reaching out because I’ve had an ongoing issue with a $100 “professional installation” charge that I was told would not apply — and it still hasn’t been resolved after multiple calls. My brand-new Xfinity router never worked from the start — my service was completely offline. When I called s

Question

•

Billing

9

1

0