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@user_fizdrz Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In th
Just want to unlock my own phone
I’ve contacted customer service many times. Everyone keeps telling me the phone is already unlocked, but the truth is, it is still locked！！！
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I've found that sometimes (but not always) you can go to the top and search the streaming app for the movie or show you want to watch. It'll come up and show "play".
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
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@Nestani Some tips for improving WiFi performance; http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal https://forums.xfinity.com/conversations/internet/answered-how-to-improve-your-xfinity-wifi/602
Strong incoming signal--weak internet
I currently get 2G speed coming into my home but the wifi carries from 300 to 400 upload to 150 to download. Is this the standard speed for wifi or should it be more? Thanks
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Hello, @jlkuehn you can still take advantage of the call blocker and spam call features we offer here.
NomoRobo no longer supports Xfinity VOIP in 2026
According to NomoRobo, they no longer support Xfinity VOIP starting 1/1/2026. To verify, I logged into my NomoRobo account today and it says "unsupported" for my VOIP number. What alternatives, if any, are compatible with Xfinity VOIP? Ideally, I'd like something that has a caller id (displayed text
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I am having the same issue.
No local channels on stream app
I have nothing but Samsung tv in my home, all smart tvs. One TV, I can not get my local channels while on other tvs I can. All are hooked up to same wifi. I tried deleting the app then reinstalling…. Logging back in a nothing.
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Erratic Xfinity Driver
An operator of Xfinity vehicle [Edited: Personal Information], drove at high rates of speed and cut off two ambulances transporting a patient to the hospital during an emergency. This incident occurred on the garden state parkway and continued exiting the parkway onto Rt 37 in Tom’s River Township o
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Customer Service
Xfinity modem upgrade has caused issues with accessing my music streaming app called Roon ARC.
Xfinity modem upgrade has caused issues with accessing my music streaming app called Roon ARC. The port forwarding has been set up correctly, but the modem is blocking access for some reason. Roon suggested I install a VPN app called Tailscale on my mobile device and music server, which I did, but t
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Your Home Network
user_hh46we Please contact our Xfinity Mobile Team directly at (888) 936-4968 so that they can investigate this further.
stuck in sos mode for over a month
need fixed from xfinity. i tried everything and nothing works. please don’t waste my time retelling me what i’ve already been told to do or tried. it keeps coming back. i was about to buy a new phone w you today but it’s not the phone. it’s xfinity. help me fix this please for real or im going back
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Wifi name not showing
A tech came to set up my wifi but the name isn't showing in available networks I've restarted all devices being used and it only shows on one of them
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Your Home Network
@XfinityAlyssaA The issue has been resolved. The cable technician identified a bad filter installed at the box at the street. Once replaced, the errors that were identified have been resolved.
internet stability issues.
I have been issues with stability of internet necessitating rebooting modem and access points on a regular basis. This has been an ongoing issue for sometime and struggling with identifying root cause. Below is the detail from the cable modem (Nighthawk CM2050V). The overall status is poor with uplo
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I honestly dont know whats causing this at this point....
Upload Speed Dips below 20
So i had the 800 plan for almost a year, finally upgrade it to 1 or 1.2 gb plan but i love to livestream, but for some odd reason everyday at between 8pm est to around 1-2am est, i notice my upload speed is below what i need to stream effective during those times and that made it hard on me to lives
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Hello, @user_z3lr7e sorry for this inconvenience. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the
"Something unexpected happened"
Recently, every time I try to go into Account Management to pay my bill, I get the above message and cannot pay my monthly bill. This results in late fees and honestly it is making me very dissatisfied with Xfinity services. We are currently exploring other options for providers.
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So I have some bad news..... it seem to have gone back to what happened of dipping below, i streamed yesterday night and it was terrible, the other day i stream after coming home from work it seem fined but from 6pm yesterday till i ended my stream s
Upload Speed Dips below 20
So i had the 800 plan for almost a year, finally upgrade it to 1 or 1.2 gb plan but i love to livestream, but for some odd reason everyday at between 8pm est to around 1-2am est, i notice my upload speed is below what i need to stream effective during those times and that made it hard on me to lives
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user_MM21s Hello and thank you for reaching out via our Xfinity Community Forums. Converting your main Comcast email to Yahoo will not affect your secondary emails, those remain accessible until they are individually invited to convert. A phone numbe
Email conversion to yahoo questions
I have an email for the main Account on Comcast and then 2 additional emails. I got an invitation to convert the main account email but not the additional ones yet. if I convert the main account email now, will I lose access to the secondary emails? I have a phone number associated with the main acc
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"Something unexpected happened"
Recently, every time I try to go into Account Management to pay my bill, I get the above message and cannot pay my monthly bill. This results in late fees and honestly it is making me very dissatisfied with Xfinity services. We are currently exploring other options for providers.
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Customer Service
@XfinityMatthew I sent a direct message, but no one responded right away. They asked to send a text message. I said yes and then never received the text. Later, I see that I finally got a response, 20 min after I said I'd prefer a text message. I do
customer service
I have had the most horrendous experience with moving with Xfinity. They tell you it's simple, but it has been the most complicated process and still unresolved. Every time I spoke to someone I got differing information and would be on the phone for hours. I'm now more confused after the last phone
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No…I can use xfinity stream on my phone and iPad, but there the channel changing problem isn’t an issue. That’s how I sometimes get around the problem. I cast from my phone or iPad to the Samsung. To go to a different show, I “x” out of the current s
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
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... the icon shows as disabled and won't let me click on it. ... In your Forum user Profile Settings is "Opt Out from Direct Messaging" checked? If it is, clear it, and click Save. You'd think employees would know these things. Please be aw
BruceW
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ESPN freezes up with xfinity stream tv app
ESPN channel and only the ESPN channel, not ESPN 2 or ESPN + will lock up/freeze for both audio and video after a few minutes of streaming. First the video will start glitching then it will finally freeze up. This is happening on multiple TVs in the house with different devices. This affects both 72
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