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user_jpfi3b Thank you for letting us know so we can help get that corrected, so you can take advantage of the free line offer. If you could send our team a direct message with your full name, the name listed on the account (if different), and the ser
Free line offer disappeared
I am not able to use my free line offer. It is not showing me up like before after my first order was cancelled due to device back order. please revert my offer so I can add my lines and order device.
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I got to the store around 1:30 and the guy didn't know what I was talking about, but he looked around and found me a set! It's a real shame they don't clue the employees in to these promotions.
Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
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Hi @bamf_girl143, I can confirm that you were not hallucinating. The Wicked For Good coaster giveaway was not promoted very heavily through our all of our channels, but they were available at many of our local stores. I believe the only notification
Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
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Same issue!!!! Come on Disney and Xfinity - just fix it!!!!
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@user_k1haig Have you tried clearing cache and cookies before attempting again?
Modem Upgrade Email Error
Just received a notification for the upgrading of my X7 modem. Went thru the steps till the final confirmation page getting the same error. Reload page and try again, no matter what browser I am using. Would like to be able to upgrade to the x10 modem.
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Aloofness are you still running into content missing from your stream app?
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
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user_p80obq Great question, and thank you for stopping in for help with your student offer. I recommend starting by checking on your incentive status using the incentive tracker site. From there, enter your account number to see the status of any pro
gift card student promo
I started paying for xfinity in August 2025 and signed up during a promo for students which included an amazon or uber eats gift card. I have been using and paying for xfinity for 3.5 months now and have still not received any gift cards. Is there something else I need to do in order for this promo
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No error code or message in particular. It just loads the finalization page where you can see shipping info and address and then says something went wrong and to reload and try again. Except it does it every time I try.
Modem Upgrade Email Error
Just received a notification for the upgrading of my X7 modem. Went thru the steps till the final confirmation page getting the same error. Reload page and try again, no matter what browser I am using. Would like to be able to upgrade to the x10 modem.
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Store offers deals then support won’t honor them
I switched from Verizon to Xfinity Mobile because I saw offers for a year free service. Now that I have the service, I am seeing offers for the iPhone 17 pro if I upgrade to their premium plan for $10 more a month. I have worked with 5 different support agents and they even switched my plan to the p
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Devices
gift card student promo
I started paying for xfinity in August 2025 and signed up during a promo for students which included an amazon or uber eats gift card. I have been using and paying for xfinity for 3.5 months now and have still not received any gift cards. Is there something else I need to do in order for this promo
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Customer Service
Thank you for reaching out and providing such specific details about the intermittent connectivity issues you're experiencing with your XB8 gateway in bridge mode. I can certainly understand your frustration. Here are a few troubleshooting tips to ad
XP8 gateway buggy in Bridge mode drops Ethernet WAN
My XB8 in bridge mode intermittently drops Ethernet WAN. The router sees random WAN failures and DHCP outages. Using Orbi 771 router which freezes (purple light) and must be rebooted when this occurs. I could switch the Orbi to AP mode but this configuration isnt optimal. Reading that the XB8 is "bu
Question
@XfinityBrianH wrote: "... please send me a ModMail ..." "ModMail" is the private message facility used on the Reddit web site. Here in the Xfinity Forums, the equivalent is Direct Messaging. Once again, an employee has posted incorrec
Clarification on Firewall Information
Hi, I am interested in learning what the firewall settings of my xfi gateway mean in plain english. For the three firewall settings we have: Maximum Security (High) LAN-to-WAN : Allow as per below. HTTP and HTTPS (TCP port 80, 443) DNS (TCP/UDP port 53) NTP (TCP port 119, 123) email (TCP port 25, 11
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No box for cables outside my house
Hello- I am currently having problems with my internet. There no box for my cables outside. The cable is simply screwed to the siding and I noticed one of the rings has cracked and fell off. Perhaps this is part of my problem? What do I do from here?
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Customer Service
@user_kpr2fo Where's my refund? Did you send the direct message as requested?
Executive Intervention Required – 7-Month Fraudulent $66.78 Charge Still Unresolved (Tickets [Edited] & [Edited])
Seven months ago (April 24, 2025), Xfinity Mobile fraudulently charged my credit card ending 0770 $66.78 for an Apple Watch I never ordered or received (Order #[Edited: "Personal Information"]). Since then: - April 25, 2025 – [Edited: "Personal Information"] (Office of Tom Karinshak) acknowledged th
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To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu
Supervisor disconnects home Internet on purpose out of spite
Long story short I’ll spare the details but was promised a “free” line for a year if I switch to Xfinity mobile. I only get the promo for 1 week instead so to an xfinity error. Speak to a supervisor who could care less tells me to call back when the bill comes in. I ask to connect me to someone who
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Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Xfinity Stream Website
@user_2yxduu Right. I got [Edited: Language] over no iPad no upgraded phone even though I was gonna trade mine in and now 3-4 months in my bill gets jacked up $10 for no reason. The reason I came here n left the previous company was better internet
Rip off
Right. I got [Edited: Language] over no iPad no upgraded phone even though I was gonna trade mine in and now 3-4 months in my bill gets jacked up $10 for no reason. The reason I came here n left the previous company was better internet same price I was paying and the perks and bonuses I was promised
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Has it been running stable for you? @bert2me Looking to do the same thing to avoid a double NAT.
XER10 - Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a UniFi Dream Machine Pro to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't ev
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@user_e10r69 When I login to my email account I have the option to stay logged in, however it doesn't work, even though I keep the page open. Why doesn't the "stay logged in button"work? Comcast removed that ability several years ago, but ne
Email Question
When I login to my email account I have the option to stay logged in, however it doesn't work, even though I keep the page open. Why doesn't the "stay logged in button"work?
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I have same problem with deletion.
user_7mgy20
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Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question