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“Hello Comcast Xfinity calling we have repeatedly attempted to contact you about a 50% discount on your monthly bill Since you've not responded, the discount will be permanently removed You need to call back on the number showing on your caller
Phone scam? 50% off discount terminates
Hi, this is Comcast Xfinity calling. Our bill Our billing system indicates that you're 50% discount on monthly bill is being terminated today. This action is final unless we receive your immediate response. Please call back on the number showing on your caller ID to maintain your current rate thank
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Accepted Solution
Deceptive sales practices
I signed up for an Xfinity plan two months ago and was explicitly told that installation would be free since my building and new apartment were already Xfinity-ready. However, due to recent renovations, the community had removed the fiber port. When I spoke with a customer representative, I was assu
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Customer Service
It is beyond awful, they have got to have the worst customer service ever. They really need to do something about it or they will be losing a lot of customers. I cant stand calling the mobile cust svc and talking to someone that has no idea wh
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Xfinity mobile has the worst customer service communication in the world! Literally every single time, which has been an on going problem every monthly bill service to become stuck on the phone for hours constantly getting transfered multiple times having to repeat, explaining my situation over to e
Question
I am having a similar situation and am beyond livid. We ported my daughter over to xfinity and she upgraded to the iPhone 17. We were told no device fee and they would send us gift cards to pay off her TMobile device. Just like you, Ive
Promotion can't be applied retroactively???!!!
Had two old Pixel 6a's on my account. Went in to the store on a Monday night to upgrade. My one daughter wanted an iPhone 17 the other a Pixel 10 Pro. We processed the iPhone. Then we processed the Pixel in the store. We were told that the 6a was a $27 credit, fine whatever so we did that. After tha
Question
Closed
XRE-03134 - X1 error message (Answered)
This article provides instructions on resolving the "XRE-03134" error. Message When this error occurs, you will see the following message: “Sorry, we’re having some trouble. We’re working to fix this as quickly as possible. We may have to restart your TV Box to fully resolve the issue. XRE-03134” So
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TV
Thanks for the message. Yesterday I was told to call my bank and ask them to increase my credit limit/score for xfinity. Quite a weird request. Shouldnt the two be having a data sharing arrangement?
Credit limit mobile
I have two phone lines and internet with xfinity. I had taken two phones which have been paid back in full. I want to upgrade the phone and to my surprise I am told that I do not have any credit. I have a very high credit rating. I have been to the store twice and the store manager was also surprise
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Closed
XRE-00250 - Something is not quite right (Answered)
Learn how to resolve the XRE-00250 error code. Message XRE-00250 is caused by a device being removed from the account. "Something is not quite right. Please chat with us at xfinity.com/chat or give us a call at 1-800-XFINITY.” Common solutions Did you know there’s a simple way to resolve most issues
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TV
No service! No notice!
My service was suspended without any notice! I’m trying to get in touch via chat with a real person but your app makes it near impossible now. Absolutely ridiculous!
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Customer Service
Promotion can't be applied retroactively???!!!
Had two old Pixel 6a's on my account. Went in to the store on a Monday night to upgrade. My one daughter wanted an iPhone 17 the other a Pixel 10 Pro. We processed the iPhone. Then we processed the Pixel in the store. We were told that the 6a was a $27 credit, fine whatever so we did that. After tha
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Plan
@EvanB747, we want to thank you for reaching out on the Community Forum for help with closing your account. We are glad we were able to assist and hope to work with you again in the future. Never hesitate to create another public post for any of your
Disconnect request
Hello - need to cancel as well, trying to figure out how to use the direct message feature that keeps being mentioned. Seems I need to make a post first? Thanks for any assistance in this matter!
Question
Hi Benny, turning the Advanced Security off didn't make any difference. The VPN still doesn't work :(
VPN doesn't connect when using Xfinity wifi
I use VPN to work. Until last Friday it was working fine but suddenly it stopped working. If I use other internet provider services it works just fine but with Xfinity wifi it will simply connect and disconnect right away. I've had an Xfinity thecnician checking the router and connections in the hou
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Xfinity Mobile Billing Concern
I received an email stating that my past due balance needs to be paid to prevent disconnection. I switched from Xfinity mobile over the summer as I was planning to move to an area that did not have Xfinity cable and mobile service. I have multiple recordings from different representatives who advise
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Plan
Closed
Disconnect request
Hello - need to cancel as well, trying to figure out how to use the direct message feature that keeps being mentioned. Seems I need to make a post first? Thanks for any assistance in this matter!
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Customer Service
Complaint About Unfulfilled Loyalty Credit Promise and Inconsistent Agent Information
I was advised by an agent through chat to switch to a different plan. Since my previous promotion was ending, I was considering moving to another carrier, but during the chat, the agent offered me a new plan. I was also promised a $15 monthly loyalty discount. I asked to have this discount included
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Customer Service
Accepted Solution
Hi there, @user_vylrwh ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I know how concerning that charge would be especially if you were not expecting it. Please be assur
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Deceptive sales practices
I signed up for an Xfinity plan two months ago and was explicitly told that installation would be free since my building and new apartment were already Xfinity-ready. However, due to recent renovations, the community had removed the fiber port. When I spoke with a customer representative, I was assu
Question