Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (411.4K)
I was able to finally resolve the issue, end result is you must make all changes from your PRIMARY account. You cannot do this from your other accounts/ID's. The error messaging for this is nonexistent and just gives the obscure "Hmm, this page didn
Error message on Account management website
Hello, Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?
Question
Good day! We don't have any updates to share on the escalation we've created for you just yet, but rest assured we'll follow up with you in our private messages as soon as we have news to share 👍 We have your back the whole way through on this!
When the installation of the new cable box will be completed.
I am trying to determine when the installation of the new cable box will be completed. The box on the street. After an upgrade the equipment requires a new horizontal box and base. for about 6 weeks the equipment has been left totally exposed to the weather and possible vandalism. I have been told h
Question
... it is older, because it is an older revision letter. Current box is xg2v2-s. New upgrade is xg2v2-p. ... The -S box is probably a Samsung, the -P, Pace. See "Pace and Samsung XG2" on https://www.xfinity.com/support/articles/x1-hub-vs-companion-b
New cable box upgrade question
I received a notification while using my existing box that I needed to upgrade it. I followed the on screen prompts and was told a new box was on its way. The box arrived and it is the same box I already have. Actually it is older, because it is an older revision letter. Current box is xg2v2-s. New
Question
Hi, @user_7mgy20 and thread! We appreciate all the troubleshooting steps and answers to our questions that you all provided! Our engineering team has moved this to a known issue so no further steps are needed at this time. The Xfinity Stream app is n
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
To close this out, Xfinity's site showed at least two outages in my immediate area after whatever change they made early Thursday morning, the second (or third) area outage occurring on Friday evening. Since that last outage was fixed by Xfini
Anyone know how to speak to an actual person about chronic internet outages?
My Xfinity cable internet connection has been disconnecting & reconnecting intermittently since early November 20th when Xfinity did some sort of planned maintenance or upgrade to my local area network. And I'm not talking about two or three times - my firewall shows that my connection has dropped a
Question
Switch ownership
I want to switch my account into my roommates name.
Question
•
Sign-In and Account Management
Sunrise Debt Collection for a Debt that Xfinity Waived
I was contacted this morning by Sunrise Debt Collection for the debt of $137.57, the cancelation fee that I was told almost a year ago was waived. I couldn't keep my Xfinity internet service because I moved, which I explained to multiple agents (including a supervisor) back in February which resulte
Question
•
Billing
If you are still experiencing issues, you will need to reach out to our Customer Security Assurance (CSA) team by calling 1-800-XFINITY. They will be able to assist further with the Xfinity ID and password reset issues @user_dvo22.
Error message on Account management website
Hello, Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?
Question
That does NOT work!! It is why I am here! This message: Hmm, the page didn't load correctly Try refreshing the page, if the problem persists, try again later.
Error message on Account management website
Hello, Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?
Question
Can’t find folders in mail app
Comcast email problems
I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under
Question
Hi there, @user_uiwlgr ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the problem you are having with your Xfinity Mobile service. Please be assured you reached t
Xfin Mobile : wrong phone assigned to different line
I have a phone assigned to RealPerson 1 which is NOT the phone that he actually has. I read that the phone causing the problem needs to have its IMEI completely deleted from the backend database. I've spent 15 hours over the last 4 days, having an agent, not me, who has these two phones, trying to g
Question
Have you had a chance to visit our 'Reset your Xfinity ID password' support page @user_dvo22? This should provide steps on changing/updating the password by visiting http://www.xfinity.com/password. Please be sure you are signed out of your Xfinity I
Error message on Account management website
Hello, Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?
Question
Thanks for reaching out through our community forums, Anon267635. Sorry to hear the move over to Yahoo Mail isn't going as planned. For clarification, is this the step that's asking you to create a password, or have you already completed that step an
New Yahoo Migration Won't Move Past Password Page
Invited to Yahoo Mail. The sign up goes to the Password page then simply reloads the password page despite that being the password. No errors. Not moving to the next section. Yahoo says its Xfinity problem, so based on my past experiences with similar[Edited: "Language"] no doubt Xfinity will say it
Question
@user_dvo22 wow... finally posted my response.... I have been trying for an hour to respond with multiple refreshes and page loads.... they all hung up and stalled.
Error message on Account management website
Hello, Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?
Question
On my personal laptop computer. (btw, I did not have visibility of your response until hours later, even though your timestamp was 5 min later).
Error message on Account management website
Hello, Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?
Question
Xfinity Mobile Transfer Nightmare
Last Friday, I accepted an online offer from Xfinity for a five-year flat-rate Internet plan with free modem rental for the entire term and one mobile line free for the first year. Everything went smoothly until the phone number transfer. My number was successfully ported out of Visible (I even rece
Question
•
Devices
Thank you for reaching out to us @user_rywa! When subscribing to a contracted promotion, an order summary is sent with details regarding the minimum term agreement. The order summary includes a link to our Xfinity Residential Services Agreement. As m
XfinityAldrik
commented
1 day ago
to the conversation:
0
0
Sunrise Debt Collection for a Debt that Xfinity Waived
I was contacted this morning by Sunrise Debt Collection for the debt of $137.57, the cancelation fee that I was told almost a year ago was waived. I couldn't keep my Xfinity internet service because I moved, which I explained to multiple agents (including a supervisor) back in February which resulte
Question