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Response Regarding [Edited: Personal Information] (Continued Case)

Thank you very much for all your assistance throughout this process. I would like to clarify one last point before proceeding. The [Edited: Personal Information] account is actually intended for my wife, and my concern is whether there could be any issues when transferring the line to another carrie

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Cost for the service

My wife and I are the only one who use the internet service at our address. We do not upload anything major (no games, videos, music etc) and yet our bill continues to increase dramatically (going up nearly 9 dollars in the last year or so. We would like to get a more reasonable expenditure on this

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

16 hours ago

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Waiting on refund!!

Hello I have been waiting on my refund for 23 days now. I cancelled my service on the 13th of last month (December) and returned my equipment on December 22nd. I have been told multiple different times and dates and promised multiple times that I would receive my refund, the most recent promise was

Question

@user_9hv5y7 @XfinityDilary  Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes

 commented 

16 hours ago

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CM3000 OFDMA Not Locked Need Provision Please

Need Tier 2 provisioning engineer for Next Gen Speed / OFDMA profile on Netgear CM3000. Upstream OFDMA Channels 1-2: NOT LOCKED. Event Log: T3/T4 timeouts, sync failures. Please escalate ASAP and Thank You!

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No it's new to our area, we'll they put all the lines on the main road and had to run lines from down road. But they were advertising that xfinity was available to my property. And that's why I was patient with them running lines and stuff but since

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Install issue

I have been trying to get internet in my home since August. They have sent numerous people out to fix the problem. Finally someone came to fix the drop. Then the tech that does install came out and said they are having a maintenance problem at the box. So he does install and comes back and says they

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Retention offers.

Dear Xfinity Customer Support, I’ve been a loyal Xfinity internet customer for over 20 years, and I’ve generally been very satisfied with the service. However, my current monthly rate has continued to increase over time and is now $110 for my internet plan. AT&T is currently offering fiber internet

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Billing and customer service

Back in November I traded in 2 iPhone 16 max pros for 17 max pros. I have yet to be credited for one of them which I received a letter in the mail that assurant received them both but returned one do to its condition which I understand. The credit has not been received and I was assured all through

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user_krjvo8, Hi there! Thanks for taking the time out of your day to reach out. As a Xfinity Stream app user myself, I can understand the inconvenience that is caused by not getting the local channels on the app. I am sorry to learn about this experi

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No local channels on stream app

I have nothing but Samsung tv in my home, all smart tvs. One TV, I can not get my local channels while on other tvs I can. All are hooked up to same wifi. I tried deleting the app then reinstalling…. Logging back in a nothing.

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Good Morning, @user_1ogl2u! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know how frustrating it can be with getting a new modem, along with setting up the networks within the home. I would recommend reportin

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Xfinity modem upgrade has caused issues with accessing my music streaming app called Roon ARC.

Xfinity modem upgrade has caused issues with accessing my music streaming app called Roon ARC. The port forwarding has been set up correctly, but the modem is blocking access for some reason. Roon suggested I install a VPN app called Tailscale on my mobile device and music server, which I did, but t

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Accepted Solution

AFAIK, it is the latter.

 commented 

16 hours ago

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Fiber Authentication - ONU

Does Xfinity Authenticate at the ONU level? Or Gateway?

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Apple Watch Reward (Scam)

I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”

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Complaint

Planned maintenance that causes an outage of more than three hours should not be done during business hours. Every other company schedules planned maintenance overnight or on weekends, when usage is lower. Xfinity needs to understand the type of service it provides. Whether you like it or not, the w

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Wait I am paying for 600 mbps download but only getting 287....rip off.

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speedtest

How do i test my internet speed

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email from Brother always goes to Spam. How to whitelist?

When my brother send me an email it always goes to the Spam folder. How to white list and don't send me to the Customer Security Page as that is useless.

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Hey @user_8erev8 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out to cancel the account. I would be more than happy to offer my assistance looking into this further fo

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cancel account

I need to cancel my account. Please help me cancel. I tried going through the web site while logged in, and the chat service. The web site doesn't make it easy to do or maybe it's not possible. The chat service is requiring a call even though I don't need a phone call to be sold a different service.

Question

Hi there, @user_t1ytt0! Thanks for reaching out to us here on the Community Forum. That is definitely odd. If you see it on one then it shows that it is broadcasting. Are the other devices within range of the gateway?

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Wifi name not showing

A tech came to set up my wifi but the name isn't showing in available networks I've restarted all devices being used and it only shows on one of them

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AI bot not answering questions

I signed up for TV Core- Next Gen and cannot find an actual channel line up anywhere. The bot just gives me the list of every channel. Could I please get an actual list of what channels I'm supposed to be getting?

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Good Morning, @user_376cbn! Thank you so much for taking the time to reach back out to us here on the Xfinity Forums. I am happy to hear that the technician was able to pinpoint the signal concerns to your location and get your services stable. Pleas

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internet stability issues.

I have been issues with stability of internet necessitating rebooting modem and access points on a regular basis. This has been an ongoing issue for sometime and struggling with identifying root cause. Below is the detail from the cable modem (Nighthawk CM2050V). The overall status is poor with uplo

Question

Hi there, @user_32xe2w Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I work from home as well, so I totally get your frustration. Please be assured you reached the right person

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Outage

I do not appreciate the outage in my area due to xfinity upgrade.Comcast can explain that to my boss when I am trying to do my job . Did not even give a warning prior to the outage . Poor customer service but always an increase in rates . Good reason to get internet elsewhere .

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