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Need to lower my monthly bill

Hi, My current promotion is about to end. However, $45 was too high of a monthly bill for me. I would like to lower it. Thank you

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I’m trying to pay my now mobile phone bill but I don’t see it anywhere

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How to pay my bill

Trying to pay my bill how do that

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@lav_2303 I sincerely apologize for the experience thusfar. I see you have taken all the steps you could to try and get this resolved. We would like to further assist and make this right by you. Please send us a direct message with your full name and

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Wrong Device sent

9:40 AM (5 minutes ago) I am writing to formally express my frustration and disappointment with the handling of my recent device order and the complete lack of resolution since. On December 13th, I placed an in-store order for an iPhone 17. I was informed at the time that the device was not in stock

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charged for equipment that was turned in on 10/29/25 at UPS store

We returned our comcast equipment after being customers for 27 years, and now we are being harassed by comcast to pay $120 for equipment that we returned. After calling comcast last month, they said to forget it since we turned it in...yet we have received another bill from them for equipment that w

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Did they ever resolve this with you and close the other account?

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Canceling an old account

I switched to a new account, was supposed to be under the wife's name, but autofill messed it up and put it back under my name. The old account was scheduled for cancelation as stated in the e-mail I received after starting a new account. The service continued for 3 months unused on the old account.

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Good Morning, @user_w2jhy1! Thank you so much for taking to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your Internet connection, it certainly is not what we want for our customers. The services can t

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Internet disconnected

So my internet was disconnected due to an unpaid bill. I paid the bill 2 minutes after disconnection and internet has yet to be restored. My modem immediately stopped working after Xfinity disconnected my services. Now I have to wait 4 days for a technician to come look at a modem that was working F

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HEY

How do i get in touch with corporate headquarters to speak to speak 2 somebody in corporate headquarters.? [Edited: All Caps]

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@BruceW​ o.m.g. I cannot believe it only has one 2.5 Gb port. I cannot believe ZERO tech reps informed me of that - I didn't check the specs online because the tech reps SAID all the ports were 2.5 Gb. Thank you!!! #fa

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2 Gb internet only getting <1 Gb download

Please help. Several calls have not resolved this issue. I am subscribed to 2 Gb internet. At most I get ~950 Mb download speed, via ethernet directly to the XB8 modem. Not over the shared WiFi.

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

13 hours ago

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Internet disconnected

So my internet was disconnected due to an unpaid bill. I paid the bill 2 minutes after disconnection and internet has yet to be restored. My modem immediately stopped working after Xfinity disconnected my services. Now I have to wait 4 days for a technician to come look at a modem that was working F

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Hello @user_bcf169 for the best deals available we do recommend signing in to your account over at Xfinity.com. If you need assistance with the offers available please let us know.

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i want the 5 year price lock on the internet

xfinity has a 5 year guarantee price for existing customer For $50 a month for 5 years. Talked with the overseas people they said no such deal, well its all over the xfinity web. how do i get it?

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Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it

 commented 

13 hours ago

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Wired Network Speeds

Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con

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No I was calling my sister at her work

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Wrong Name shows up when I call someone from my phone

When I call someone, the name that shows up is Suzan [Edited: "Personal Information"], WHY? The name on my account is Suzan [Edited: "Personal Information"]

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I better not be getting billed for one!

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Wrong Name shows up when I call someone from my phone

When I call someone, the name that shows up is Suzan [Edited: "Personal Information"], WHY? The name on my account is Suzan [Edited: "Personal Information"]

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@daltonh Hello there, and welcome to Xfinity! We appreciate you reaching out to our Xfinity Forums Community for assistance in getting your equipment. I would be happy to help you get your equipment, and start services. To begin, can you please send

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Unsure how to receive my equipment

I signed up for service yesterday and selected the option to pickup my equipment in store. I went in store and they told me I needed to call and have the equipment shipped to me. I called Xfinity yesterday and they said that I should have a confirmation but haven't received one. At this point, I don

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

 commented 

13 hours ago

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Daily outages to my house only

I work from home and my Xfinity internet loses connection every day. Restarting the modem helps, but it’s disruptive as I am constantly getting thrown off my vpn and losing my work. This happens when there are no neighborhood outages. And although I have service at two local addresses, only one is c

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Daily outages to my house only

I work from home and my Xfinity internet loses connection every day. Restarting the modem helps, but it’s disruptive as I am constantly getting thrown off my vpn and losing my work. This happens when there are no neighborhood outages. And although I have service at two local addresses, only one is c

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