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Thank you so much for taking the time to reach out to Xfinity Support @kersikatrak! We are so glad to hear from you and want to help in any way that we can to address your billing concerns. No worries! You have reached out to the right t
Returned equipment by UPS but still charged $100 for “unreturned equipment”
Dear Xfinity, I am writing to express my extreme dissatisfaction with the charges I have received for returning equipment to your company. I returned the equipment on Sep 30 via UPS as soon as my services were terminated, but to my surprise, I have received a $100 bill that is unjustified and unac
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Accepted Solution
See the information at https://www.xfinity.com/cancel/mobile.
I'm transferring my Xfinity number to another carrier.
How can I change my account security pin? Or do I need a Transfer Pin? Thank you for your help in advance! MB
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Hello lnguyen458! Good morning, and thank you so much for your patience and for taking Xfinity with you on your move. I know this can be a chaotic time with moving, and I'm sorry that the services are not activating for us. I have a feeling that a ne
Can't activate service after moving
Moved to a new location, went into my local xfinity store, they gave me a new modem/router box. Went to my new home, powered it on and plugged in coax cable. Went to the app to activate and it told me I don't have any services with them so I can't activate. Tried going through their chat bot and p
Question
user_zlsq4f Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging"
XFinity Support
I scheduled my delivery to be for 11/16 for my new apartment, and the item already shipped. How do I delay the delivery? I don’t have access to the apartment for another week.
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Hey there, @user_f4bxy7 thank you so much for taking the time to reach out to us here on the Xfinity Forums. Just to ensure we are on the same page as you, did you order a modem to be rented from us? If so, it can take 3-5 business for you to receiv
Shipment
I bought a modem/router the other day and I am just looking for tracking information or to know how long it takes to ship out
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user_ljt9lw Good morning! Thanks for reaching out to us on our Xfinity forums for help with accessing the programs. I'm sorry that it's causing your trouble. I know how it is when you just want to relax and throw on a show to be stopped. I would love
Apple TV. Need help
Apple Netflix, and one other we’re not allow me to proceed specifically Apple when trying to open is sent to Xfinity for verification and is denied every time please help
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Accepted Solution
I'm transferring my Xfinity number to another carrier.
How can I change my account security pin? Or do I need a Transfer Pin? Thank you for your help in advance! MB
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Devices
Hi there @jacklego. I am sorry to hear that you have not been able to your bill online. You are in the right place and we are happy to assist you today. Now when you try to make a payment online, are you getting an error message or error code?
online payment portal has not been working for quite a few days
I have been unable to pay my bill online. When will the payment portal be functional and how can I get a message to customer service? Phone help is closed, AI chat is unhelpful. There seems to be no email address for customer service.
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Shipment
I bought a modem/router the other day and I am just looking for tracking information or to know how long it takes to ship out
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Customer Service
Hello and welcome to Comcast @user_zv849s! OH no, I am sorry to hear you received an email with a disconnect order. You are in the right place and we are happy to take a look at the account. Please send us a direct chat message with your full name an
Internet Cancelation request
I received a “We received your cancelation request” but I never made a request. Please don’t disconnect my services I just purchased it
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To confirm everything is working at this time?
No Internet since service upgrade in my neighborhood
On Monday I got a text that Xifnity would be doing upgrades in my area to improve service. The Internet went out about 3 times for 10 minutes then came back up. Although they didn't finish everything and stated they would be back Thursday the 8th to finish, everything was at least working. &n
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XFinity Support
I scheduled my delivery to be for 11/16 for my new apartment, and the item already shipped. How do I delay the delivery? I don’t have access to the apartment for another week.
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Customer Service
Hi there @user_5wsq2q. I am sorry to hear thta you have been experiencing recent data spikes. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the
Data usage spike
Had Xfinity for over a year and have never come close to exceeding the 1.2TB allotment. I august I supposedly used 1.65TB. And less than 3 days into September supposedly used 126GB which if it continues at that rate I’ll be at 1.5TB for the month. There’s no way my usage has spiked like this. I’m
Question
Hi there @user_d5yfmm! Can you please elaborate more on your issue with your email?
Secondary e-mail stopped working
Here's the message I get: "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." I reset passwords several times but same message comes up and that folder is empty. Please advise. Thanks
Question
Thank you for that information! When you notice the issue happening, do the lights on the modem change like it's trying to reboot or find the connection? Also, have you tried switching out the ethernet cord to rule out a bad cord?
Internet is dropping
When I am gaming on several different games,........ only for a few seconds but then it will not happen for a while then all of a sudden it is happening repeatedly. Yet when I did <Edited: Use Good Netiquette and Language>, it says everything is fine because it is not happening at that time.
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Connecting cables: Xfinity box to Vizio soundbar to tv
Connecting cables: Xfinity box to Vizio soundbar to tvhow do I connect? vizio soundbar has only one hdmi port
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X1
Hi @95370ng Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the Xfinity app. I would be more than happy to offer my assistance looking into this further for y
Xfinity app tabs are gone, only overview and account
Hello. I had a payment this month that was returned by my bank. This resulted in an internet shut off. I paid it as soon as it was shut off, and it’s back up and running just fine. The issue is since the shut off, most all of the bottom tabs in the app are gone. When I log on the app, from any devic
Question
@XfinityAldrik During the upgrade in my area something got messed up and the Upstream coming into my house was over 60db, which is way too high. I was without my services for almost 36 hours until someone came back out and went up in the lines to f
No Internet since service upgrade in my neighborhood
On Monday I got a text that Xifnity would be doing upgrades in my area to improve service. The Internet went out about 3 times for 10 minutes then came back up. Although they didn't finish everything and stated they would be back Thursday the 8th to finish, everything was at least working. &n
Question
@XfinityRay it is on my desktop, and I only have my phone connected but it spends most of the time in my purse when I am home, so only my desktop that is wired in to the internet and with an Xifinity modem. Every thing pauses for a moment a
Internet is dropping
When I am gaming on several different games,........ only for a few seconds but then it will not happen for a while then all of a sudden it is happening repeatedly. Yet when I did <Edited: Use Good Netiquette and Language>, it says everything is fine because it is not happening at that time.
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@user_501c7a I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promoti
XfinityDena
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Extending "Contract Discount"
I have a "Contract Discount" that ends today 11/7/2024. How would I get that extended? I'm willing to sign another year contract.
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