Xfinity Community Forum

Terrible customer service

I called to upgrade the phones on my account as I do every two years ( never had this issue before). They tell me I have to add internet service. I ask was there a policy change... no answer. He puts me on hold multiple times, refusing to get a supervisor. He said he was transferring us to the phone

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@user_jamsnyc It was a pleasure working with you in private and getting you taken care of. We'll always be here for you. In the meantime have a fantastic rest of your day! Have a safe and happy holiday season!-Richard

XfinityRichard

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22 hours ago

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I have 300.00 in bad charges on my bill. Xfinity Assistant and Call backs are not rectifying the situation

I have bad charges on my September and October bills. I have been speaking with the billing department since 11/5/2025 to have this resolved. Every time I speak with someone and go through the entire explanation, the phone line goes dead. Then I have to restart the callback process. I started asking

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I'm sorry to hear things are still not up to par in the upper part of your home, but I'm glad that our Xfinity teams have at least taken a look to confirm that everything we can check was okay at that time. MoCA can work with one incoming coax to a r

XfinitySeth

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22 hours ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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Thanks for your comment, user_mtmis3. I'm sincerely sorry to hear about your recent experience when trying to get support. This is not the service we aim to provide, and we'd like to help! What specific issues are you experiencing? Is your main conce

XfinityDilary

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22 hours ago

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How do I make a complaint?

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

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Thanks for the assist in resoving this

user_jamsnyc

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22 hours ago

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I have 300.00 in bad charges on my bill. Xfinity Assistant and Call backs are not rectifying the situation

I have bad charges on my September and October bills. I have been speaking with the billing department since 11/5/2025 to have this resolved. Every time I speak with someone and go through the entire explanation, the phone line goes dead. Then I have to restart the callback process. I started asking

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Im disappointed whit Xfinity Company 1_ to expanse I'm paying $150.month just TV cable no Internet it's unbelievable 2_ when you trying to get intouch whit. Customer service you always get customers service from other countries most them don't

user_mtmis3

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22 hours ago

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How do I make a complaint?

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

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The router is a MoCA adapter itself. I cannot find a diagram to see how it can be connected to the house

user_74be2s

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22 hours ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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Horrible. Xfinity has been out and found nothing even though it's 20mbps download speed. I just don't understand how MoCA can work with 1 incoming coax to the router.

user_74be2s

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22 hours ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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Thank you for reaching out to our team here. If you are still having that lease issue I will be happy to check on that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [pr

XfinityJohnG

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22 hours ago

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Short to very-short DHCP leases

I'm hoping someone can help me resolve my internet problem: For the past several weeks the Comcast servers have been giving my router short to very-short DHCP leases. For years, my typical lease time had been several days. But about 2 weeks ago, the leases have been much shorter, usually 1 or 2 hour

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user_abcde Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and ser

XfinityBrianH

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22 hours ago

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End of service date not showing in email

Hi there, I called support and initiated an END OF SERVICE for December 16th, the day after I received an email but in the Cancellation details section the "Last day of service:" field is left empty. There is NOTHING on my xfinity page that I can see, that has the end of servcie date. To make sure t

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Hey there user_74be2s 👋 I know you've been working with our expert EG on this already, but I just wanted to check in to see how things are currently holding up with those weak Wi-Fi signals you mentioned dealing with in the upstairs part of your hom

XfinitySeth

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22 hours ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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I did what you asked and still no one replied to my message

user_9yqt1w

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22 hours ago

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I paid my bill 5 hrs ago in cash and my WiFi still not on

I paid my bill this morning 12/1/2025 in cash the full amount to be exact and my service still not working? Why???

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Paying for a phone that I returned

I’ve been dealing with the same issue for weeks now. I returned my old devices, but Xfinity keeps charging me $668 for them. I’ve spoken with multiple agents, been promised credits, escalations, callbacks, and even had a supervisor confirm I shouldn’t owe this — yet the charge is still there. On top

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Hi there, @user_x9v39m! Thanks for reaching out to us here on the Community Forum and sorry to hear about the poor experience with getting service installed. We would be happy to help work on a solution! Please send a direct message to us by clicking

XfinityFrank

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22 hours ago

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Bad customer service

I paid for a security package. Technician came late 3 hours, didnt finished install, told me next day sunday, waited for him, no show. Same monday. i reach out to customer service, the worst i ever experienced, they dont care. No solve at all. [Edited: "Soliciting"], they just sell you at the store,

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@user_wtrcbc Also , METV Plus should be in your area as well you should be able to say it. In some markets it was to become WEST TV but apparently many made a stink about it that was a bad idea.

sailorbear510

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22 hours ago

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METV Toons in Washington DC

I really enjoy METV Toons using my OTA antenna but there are quite a few shows that come on during off hours. Is there any plans to add this channel to our lineup so I can utilize my DVR to record the shows I cant catch live? Thanks

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@user_wtrcbc FETV is already on Xfinity. If you saw it on your box but its gone you may need to upgrade to an HD box to get it again.

sailorbear510

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22 hours ago

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METV Toons in Washington DC

I really enjoy METV Toons using my OTA antenna but there are quite a few shows that come on during off hours. Is there any plans to add this channel to our lineup so I can utilize my DVR to record the shows I cant catch live? Thanks

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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23 hours ago

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End of service date not showing in email

Hi there, I called support and initiated an END OF SERVICE for December 16th, the day after I received an email but in the Cancellation details section the "Last day of service:" field is left empty. There is NOTHING on my xfinity page that I can see, that has the end of servcie date. To make sure t

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Bad customer service

I paid for a security package. Technician came late 3 hours, didnt finished install, told me next day sunday, waited for him, no show. Same monday. i reach out to customer service, the worst i ever experienced, they dont care. No solve at all. [Edited: "Soliciting"], they just sell you at the store,

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Same problem on 112/01/2025 will not connect with IMAP port 993. constant failures. Spent 5 days on this with no resolve. Could not even pay bill online. Total failure. Stated a support ticket was issued. These emails are medical critical.. Thi

ASUS

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23 hours ago

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IMAP issues with Comcast since Nov 9th

On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu

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i would really like me tv toons and me tv plus and FEtv added to your channel lineup soon very soon someone i spoke with said the would present a ticket and that it should be on now i dont see the channels please make this happen soon thanks

user_wtrcbc

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23 hours ago

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Channels

i would really like Xfinity Cable to add Me tv Toons and Me tv Plus and FE TV in the Chicago IL area very soon

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