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Cannot get to .mil
Same issues as these: https://forums.xfinity.com/conversations/your-home- network/having-issue-accesing-mil-websites/ 6769b108702e6f4793670a41 https://forums.xfinity.com/conversations/your-home- network/military-websites/ 68c2fce1a45b63166e500793 Tried on four devices and connected to cell Hotspot a
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Your Home Network
... What makes the Pace box slightly better? ... I tried to find an official answer, but did not succeed. Here's an unofficial one: https://forums.xfinity.com/conversations/x1/xg2v2s/62b3f4c826e4b32f2deb06e8?commentId=62b419f6c1d78836ea3d1f26 Plea
New cable box upgrade question
I received a notification while using my existing box that I needed to upgrade it. I followed the on screen prompts and was told a new box was on its way. The box arrived and it is the same box I already have. Actually it is older, because it is an older revision letter. Current box is xg2v2-s. New
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Yes, I’ve deleted and reinstalled the app, but that did not fix the problem. I also rebooted the DVR/cable box, but that also failed.
Xfinity stream app won’t sync with DVR
I am unable to delete recordings using the Stream app, hence the TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box.
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Another Xfinity Stream customer with the same problem...
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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How do talk to agent speaks english
I need talk to a live agent speaks English both TVs been acting up only local channels since first of November.> please have them call me. Sending me a bill for bad service, times cant watch shows. On line they said having problems in area when I went to report couple weeks ago figured it would be b
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Customer Service
We want to thank you for reaching out to our Xfinity Forums site for support with your concern. We are glad we were able to resolve your issue! Never hesitate to create another public post for any of your future account and service needs!
Very unreliable, Internet service, outages all the time
So far this week, and it’s only Wednesday (11/17/25) I’ve had 3 large outages in my area that has affected my entire network. Last week xfinity pulled up in front of my house with three trucks, because we had a large outage. They found the issue, there was a line broke that needed to be spliced 4 fe
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Good evening @user_fkgwav, and thank you for reaching out on our Community Forums with your experience, we appreciate you bringing this to our attention. This definitely isn't the kind of frustrations we want for any of our valuable customers. We are
Incorrect Charges for iPad & Data Plan, Request for Immediate Resolution
Dear Xfinity Customer Support, I am writing to formally report an ongoing billing issue that has not been resolved despite multiple attempts and many hours spent with your support agents. In August 2024, I was contacted by an Xfinity representative who offered me a cheaper plan, including additional
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Am having similar issues with TV here in Greensburg PA....in fact most users in our community have similar issues. Am beginning to think its XFinity 3rd party support interfering with signal in an attempt to drum up business. Tech is coming out Wedn
Frequent short sound drops and picture freezes in cable TV
For the last month or so, I've been frustrated by frequent short (3 - 5 second) sound drops and picture freezes. I'm in Lisle, in the western suburbs of Chicago. It happens on every channel, but seems to be particularly present on channel 191 (PBS station WTTW). Resetting the tuner makes no differen
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Incorrect Charges for iPad & Data Plan, Request for Immediate Resolution
Dear Xfinity Customer Support, I am writing to formally report an ongoing billing issue that has not been resolved despite multiple attempts and many hours spent with your support agents. In August 2024, I was contacted by an Xfinity representative who offered me a cheaper plan, including additional
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Customer Service
user_f66961 Let's dig further into this issue for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look
Xfinity Stream does not pause
I use Xfinity Stream on an LG C3 that was running WebOS 24, recently upgraded to 25 with this same problem. When watching a recorded show and wishing to pause pressing the pause button (select/ok button in the middle) will cause a slow fast forward that I don't notice since it advances forward so sl
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Hello! I'm having the same issue. Need to have access to 2.4 to connect my home camera to new Gateway XB8. Please share the steps to connect.
Trying to get 2.4 GHz on my wifi
Trying to connect a camera and I need to set my modem to 2.4 GHz. I’m not sure how to do that
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Hello user_9fq87o thanks so much for taking the time to reach out here via our Xfinity Forums! Did you still need assistance with the MX011ANM device? We'd love to help 1-1. Please send a direct message by clicking the chat icon
My MX011ANM HAS STOPPED WORKING
My MX011ANM cable box has quite working. Cables are good and power cord plugged in but the cable box is dead. Please send me a replacement
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Here's what happens when playing back recorded content that has commercial skip capability: In every recording at some point, but not all the time, when you press the pause select button instead of pausing the slow fast-forward begins. So when you co
Xfinity Stream does not pause
I use Xfinity Stream on an LG C3 that was running WebOS 24, recently upgraded to 25 with this same problem. When watching a recorded show and wishing to pause pressing the pause button (select/ok button in the middle) will cause a slow fast forward that I don't notice since it advances forward so sl
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I'm sorry to hear that you have also been experiencing this issue @user_422cd8. Can you tell me a bit more about your experience and what troubleshooting steps you have tried so far?
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
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Thank you for reaching out to us here. There is not an email option for customer support. We can look into any service issues from here for you. Can you send me a direct message with the full name and complete address for your service? To send a dir
Ongoing service disruption
Would like an email for customer support so I can fully document all the challenges we've had with now 7 work days of service disruption. Chat and phone agents have provided inconsistent and incorrect updates.
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Ongoing service disruption
Would like an email for customer support so I can fully document all the challenges we've had with now 7 work days of service disruption. Chat and phone agents have provided inconsistent and incorrect updates.
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Customer Service
@user_ggmiig This is just so I can dm xfinity support Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note
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Internet problems
This is just so I can dm xfinity support
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