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Hi there, @SBCat! Thanks for reaching out to us here on the Community Forum. To mark a message as "not spam", log in to the web email portal here, open the Spam folder, select the message(s), and click the "Not Spam" button at the top of the page. Al
spam
I use Outlook to download my emails from the xfinity server. There is one particular person whose emails, recently, have been flagged as spam by xfinity so that those emails do not get downloaded to Outlook. Problem is those emails are not spam. I want/need them. How can I arrange for emails from th
Question
I am having the same problem with my iPhone 16 max pro. It happened before with my older model but it is very annoying that is happening with my new phone all the time. Every where else I get all my bars but not at home with my pretty expensive Cfini
Xfinity Mobile one bar issue
Hi, I recently activated an eSIM with Xfinity Mobile on my iPhone 14 Pro Max, and ever since, I haven’t had any signal bars at home. However, when I travel to nearby cities like Ann Arbor, I get full 5G+ service and a blazing-fast internet connection. At home, I typically see only one bar. Calls fre
Question
@user_4v3k9j our engineer experts are working to get this resolved, I'm monitoring the open ticket for an update. I completely understand the frustration of not being able to record games, but wanted to assure you that this is actively being worked a
NHL Center Ice “Program Info Unavailable “
Why are approx half the center ice channels displaying program info unavailable?
Question
user_xh09ak, Hi there! Thanks for taking the time to reach out for help with transferring your account. Just to confirm, are you wanting to transfer your services to a new address?
Account transfer
I need to transfer my account but, because I’m out on work comp I don’t have access to make changes. What can I do
Question
ESPN+ also has a glitch in their hockey programming that makes NHL games unwatchable that has been occurring all season long.
NHL Center Ice “Program Info Unavailable “
Why are approx half the center ice channels displaying program info unavailable?
Question
spam
I use Outlook to download my emails from the xfinity server. There is one particular person whose emails, recently, have been flagged as spam by xfinity so that those emails do not get downloaded to Outlook. Problem is those emails are not spam. I want/need them. How can I arrange for emails from th
Question
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Customer Service
Cable line buried?
I've been promised numerous times that my cable line will be buried and nothing yet. It's been over a month. You charged me $100.00 for this service already
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Customer Service
Demand refunds.Only way they’ll get to work on this issue is when it starts costing them money.
NHL Center Ice “Program Info Unavailable “
Why are approx half the center ice channels displaying program info unavailable?
Question
@user_o1ix84 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Promo Code MC50
Hi, I got a pop up on the Xfinity website while thinking about placing an order for home internet, which promised a $50 reward card, but I didn't see a place to put it in before placing my order. How do I get it added to my order/get the reward card? I already placed the order. Thanks!
Question
Comcast systems and support services have become totally incompetent
NHL Center Ice “Program Info Unavailable “
Why are approx half the center ice channels displaying program info unavailable?
Question
@user_jzow63 My question ?
Need to reprovision my modem after plan upgrade
I used to have the 600 mbps plan but just upgraded to the 1gbps plan. When I run a speed test I still get 500-600 mbps. My modem and router both are capable of handling 1gbps. Does somebody need to reprovision my modem?
Question
Why hasn’t this been resolved?I paid for this service because I work nights and have to record games to watch when I get home.This situation is so disappointing to me.Please fix!
NHL Center Ice “Program Info Unavailable “
Why are approx half the center ice channels displaying program info unavailable?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Promo Code MC50
Hi, I got a pop up on the Xfinity website while thinking about placing an order for home internet, which promised a $50 reward card, but I didn't see a place to put it in before placing my order. How do I get it added to my order/get the reward card? I already placed the order. Thanks!
Question
Hello user_4k67w2! Thanks so much for reaching out and checking with the community. Privacy is vital to our customers and I completely understand your concerns with the keypad. The microphone and camera on our Xfinity Home touchscreen devices are tur
complaint
I used to have a Xfinity Home subscription for a long time. It was disconnected but the Xfinity Home keypad still have the microphone open and possibly have people listening to my family private conversations. I want to know if there is a possibility of Xfinity listening or tapping the keypad after
Question
Hi there and welcome to Comcast! I am sorry to hear that you have been having troubles with setting up the 1.2Gig service. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and c
Changing Plans
I've confirmed that I want to change my internet speed plan to 1.2gig at least 5 times this past week, and my account still keeps going back to the 100mbs up to 1200 speed. I don't know how many times I have to update my account and if it's even going through. I've already been sent plenty of confir
Question
@user_fd7ztl Thank you for making us aware of your bill increase concern via Forums. I would be more than happy to review your account to see what's going on. To send a direct message you may need to: Click "Sign In" Click the "direct mess
Unauthorized TV charge on Internet Bill
I am very upset, I have been charged $10 per month for TV that I did not sign up for. I signed up in person, and the employee told me that I was getting a promotion for $40/month. I have been having to pay $50/month. I have tried reaching out previously to no avail. The direct messaging is really ha
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Hello, @user_qbjud8 we can submit a serviceability request to see if we're able to service your area. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll s
Expand service area
Hoping you will consider expanding service to my neighborhood. [Edited: "Personal Information"]
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Expand service area
Hoping you will consider expanding service to my neighborhood. [Edited: "Personal Information"]
Question
Thank you so much for taking the time to reach out to Xfinity Support @user_588cav. We are so glad to hear from you and want to assist in any way that we can to ensure your billing concerns are addressed. No worries! You have reached out
XfinityArmand
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Please cancel my service!!
PLEASE CLOSE MY ACCOUNT! Your bill Thanks for your payment Your automatic payment was processed successfully. Here are the details of your payment: Account number: Ending in [Edited: "Personal Information"] Payment amount: $53.00 Payment date: 11/03/2025Card type: MasterCard Card number: Ending in [
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