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Not working
No internet no tv for days unacceptable either fix or I’m going to frontier I work from home and I’m losing money
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Customer Service
The paper internet bill was not sent.
Hello Xfinity Customer Support, I would like to report that I have not received my paper internet bill by mail until now. Kindly check my account and confirm whether paper billing is active, and if needed, please resend the latest bill or advise how I can ensure receiving it regularly. Thank you for
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Customer Service
Cancel Internet Subscription
I want to cancel my Internet service without calling or going into a physical store.
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Customer Service
Your Xfinity account is already linked to another Peacock account
I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea
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Customer Service
High ping Xbox
I’ve had really high ping to Xboxlive. I’ve done ping and traceroute test and it starts to fall around comcast ibone. Is there any fix to this or should I look somewhere else. Thank you
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Your Home Network
Hey there, @user_w33olj, thanks for reaching out through Xfinity Forums regarding your account. We can definitely assist you with canceling an appointment on your account. Can you please send us a Direct Message with your full name and your full addr
Cancellation of Up coming Apt, FRIDAY, 2026
I,ve tried calling , emailing texting ,going by Local Store. I would expect some type of communication from what I was told at the store. Last contact, I wish to cancel Appointment on Friday, 23, 2026.
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I'm not sure the issue is understood here. I don't have any problem casting from my phone to TV. I'm having issue with watching the xstream on my phone (no casting). When I try, I get the error mentioned in the original post.
Screen mirroring isn't currently supported
I'm unable to stream programs - live or recorded - on my Moto Razr 2024. I get the "Screen mirroring isn't currently supported" error. I've tried the following with no luck: - restart app - restart phone - reinstall app - clear app cache - install latest app and phone software - turn off Wi-Fi and s
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Unfair Billing Practice Via Xfinity Agent on Phone - Unexpected Fee Increase
I will make this simple, even thou it took one hour and 45 minutes of my day away on phone calls. I called Xfinity and was connected with a rep. I explained my "IN Contract" bill had increased a lot for me. I knew there was some excuse as to why this could happen, because no one can read the 100 pag
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Billing
You're welcome, jaled. I completely understand your concern, and I know delays can be frustrating. Especially when you’re waiting for updates. Unfortunately, delays can happen from time to time. To make sure you’re receiving the latest in
Cable Running Across the Back of Property
Who in customer service can I contact to find out that status / reason for a unburied cable going across the back of my yard into the utility post on the corner of my property?
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I had ION until January 15, 2026. Has Xfinity settled the dispute with the owner of ION. Why did I have that channel when Xfinity lost the right to air it back in September 2025? I'm thinking they settled and for some reason I'm not able
When will ION be back?
For the last week or so, I get an error message when trying to play recorded shows from the ION channel, saying something along the lines of Xfinity is no longer allowed to stream ION, and the same thing happens when I try to live stream any ION show.
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Thanks. It's been a couple of months now. The cable utility box is sitting open. My concern is that others (like myself) could be negatively impacted by weather, rodents, etc.
Cable Running Across the Back of Property
Who in customer service can I contact to find out that status / reason for a unburied cable going across the back of my yard into the utility post on the corner of my property?
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Cancellation of Up coming Apt, FRIDAY, 2026
I,ve tried calling , emailing texting ,going by Local Store. I would expect some type of communication from what I was told at the store. Last contact, I wish to cancel Appointment on Friday, 23, 2026.
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Customer Service
I replied to @XfinityThomasA because he was the one who was helping me previously and already knows the background of this issue. I am trying to run a business during the day and don’t have endless time to sit in a chat re-explaining how my needs are
How does one (me) resolve a complaint with a Company (Comcast) does not care about my patronage?
On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: [Edited: "Personal Information"] When it arrives, simply
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Midsplit upgrade for Jersey City - Hudson County
I received a text message indicating work that I'm presuming to be the mid split upgrade would be happening at my address on 1/5/2026 only for the service to be delayed 3 days and then canceled and never rescheduled. I received the text from xfinity "Hi, its Xfinity Assistant. As a reminder, we'll b
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Customer Service
Awesome, I'm glad to hear that it seems to be working now @gaplo. Do you have any other questions or concerns we can address while we have you here?
Downstream OFDM not locked
My DOCSIS 3.1 modem is in 'Partial Service' mode. It is failing to lock the Downstream OFDM block (Channel 193/194), and my SNR on the upper frequencies is dropping. Could Xfinity support help? Thanks.
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seems working now after I got a new CM3000 modem and replaced the splitter. thanks.
Downstream OFDM not locked
My DOCSIS 3.1 modem is in 'Partial Service' mode. It is failing to lock the Downstream OFDM block (Channel 193/194), and my SNR on the upper frequencies is dropping. Could Xfinity support help? Thanks.
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You might need to try logging out and then logging back in to see if that helps with giving you the option to Direct Message. We definitely want to assist you with your concerns. I understand how frustrating it can be to have ongoing issues and spend
TERRIBLE SUPPORT AND CUSTOMER SERVICE!
To start, if you are considering going with Xfinity- it may not be worth it given the billing and service frustrations. I am not going to get into listing the whole diatribe that started yesterday when I called to order add-on services and change my TV package. The only positive is that today I rece
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Cancellation 01232026, 10:00
user_w33olj
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19 hours ago
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Cancellation of Up coming Apt, FRIDAY, 2026
I,ve tried calling , emailing texting ,going by Local Store. I would expect some type of communication from what I was told at the store. Last contact, I wish to cancel Appointment on Friday, 23, 2026.
Question