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I appreciate you letting us know you're experiencing a similar issue with your email not syncing user_shhtro, and we want to help! Are you also using Outlook as your primary email client?
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Yes, I have a subscription. All I get is a black screen for live events. Shows are fine.
Live TV on Paramount+ thru X1
Hello, when I try to watch live sports from the P+ app, all I get is a black screen. I’ve rebooted everything.
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I have not heard anything from Xfinity. Can you update the progress?
Complaint About Unfulfilled Loyalty Credit Promise and Inconsistent Agent Information
I was advised by an agent through chat to switch to a different plan. Since my previous promotion was ending, I was considering moving to another carrier, but during the chat, the agent offered me a new plan. I was also promised a $15 monthly loyalty discount. I asked to have this discount included
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Hello user_xdr4aq thank you so much for taking the time to reach out here via our Xfinity Forums! We have a wealth of resources that will help you sync your Xfinity email to your Apple Devices: Apple Support - Add an email account to your iPh
comcast email has disappeared from my I phone while doing and update
need help installing comcast email back to my I phone because I did and update
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Same - I watch it all the time! Why is it leaving??
Banner on Create screen, it's going away in January
We love Create! Please do not drop it from the channel lineup!
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user_zmc587. Unfortunately, we don't have any updates or an estimated time for resolution yet. At this time, the workaround would be to use our website. I apologize for any inconvenience this has caused and appreciate your patience and understanding
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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This happens ALL the time. There seems to be zero care at Xfinity about when they shut off service after you put in a request. They will totally ignore your requested shut-off date. It will happen at random.
Need assistance - internet shut off too early at address
I am moving on 8/9 to a new address. My current address seems to have lost internet today. 8/6. I work from home and Xfinity has now made it impossible for us to work. I need my service restored please! This is crazy! the AI chat bot is useless so I am hoping someone here can help me
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Hello I contacted Xfinity yesterday to see if you guys could remove the equipment fees for a cell phone and a watch that are not used or even connected to my account. I asked the agent and the supervisor why would you send me free devices if I told y
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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@XfinityDena Thank you. It seems my solution is to log on early in the morning. Perhaps your site is not set up to handle too much traffic.
Xfinity site
How can I pay my bill when this site keep displaying a can't access this page now message. I have a development background and I have major problems with the site - anyone else?
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I need to return 1 piece of equipment ,,,,
and can not get thru to talk to an agent.
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Customer Service
My email account is locked; it stopped posting new activity on the 12/9/25 ~7:30pm
My email account is locked. I can sign in but there has been no activity since 12/9/25 around 7:30pm. Please assist me. My cell phone number is [Edited: "Personal Information"].
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@user_m1yu2v I appreciate you reaching out to us via Forums to make us aware of the pairing issue you're experiencing with your existing cable card. I would be more than happy to review your account to see what we can do to troubleshoot remotely. &n
Pairing an existing cable card with a different TiVo box
I have been on the phone with customer service for over an hour and no one has been able to get this done. I have a cable card in my possession. This cable card was literally just being used in a TiVo edge box last week. I had to replace my TiVo edge box with a new one. So I now have a new TiVo edge
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@XfinityFrank any Estimated time for resolution? Any information you can share on root cause? Folks in the chat group are wasting a ton of time going from one recommended fix to another, day after day. Thanks.
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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Predatory Billing_Revised services not implemented_Parent is since deceased
I am beyond disappointed and frustrated with the predatory billing practices Xfinity exhibits. My mother passed away 11/03/2025. She has cable and internet service currently with Xfinity. I have contacted Customer Service three times to cancel the cable service and maintain the internet service. I h
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Billing
Need equipment can’t connect to an agent
I ordered equipment more than a week ago and it still hasn’t arrived. I need the upgraded WiFi in order to activate my new iPhone. I can’t connect to an agent because they are working on my street! Can I pick the new equipment up at an Xfinity store??
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Customer Service
I contacted, Tom Karinshak President, Customer Experience & Strategy Operations at Comcast https://www.xfinity.com/learn/customer-care I got a response back from Ricky and escalation specialist whom I had a few conversations with. In the end th
Reduced upload speeds after upgrading to 2Gbs download plan
My annual plan was set to increase so I opted to go to the 2Gbs download plan from my 1100/300 plan. I was assured by the CSR my 300 Mbs upload speeds would not be reduced. After the modem reboot, my speeds were reduced to 250Mbs. I went to the Xfinity office last night and they were not able to hel
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@chas7388 Welcome to the "my email is down" thread!!! This isn't the only thread on this forum with the same issue. Take a look around the Forum and you will see others with the same experience and what they have tired to resolve the issue wi
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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I was promised a $500 Visa gift card for switching over from Verizon Wireless to Xfinity Mobile. I have been on the phone for hours over the last 3 months with no response. Any idea what this is? They designated themselves as the comcast escalation b
Xfinity mobile scam
I was scammed out of $700 plus dollars for a phone I didn't know I was charged for. The rep I spoke with told me she could see that there’s no history of the phones data ever being used. It’s been over a month since they last told me Xfinity will investigate and give me a call about a refund and I h
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SGAV Hello, are you still having IMAP issues?
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Hello es_1988 sorry to hear about the issues cancelling your service. Are you getting an error trying to do it online? What is happening?
XfinityMatthew
commented
14 hours ago
to the conversation:
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I need to cancel my Internet service but Xfinity won’t let met
XFinity won’t let me cancel my Internet service
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