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Local network management on x1 router now unavailable and telling me to use the android app
I use the local network management tool a LOT (going to 10.0.0.1 in my browser) and now it's giving me the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app." I am not interested in
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12 must watch holiday favorites?
Xfinity X1 is listing 12 holiday movies. AITA for thinking how are you going to have a list like this and not include Die Hard or Bad Santa?
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Channels and Programming
Hello James, I have asked xfinity support to escalate my case to you, since you have been helping me.Xfinty support is trying to remove my equipment on my account. Not sure if they are understanding what I am trying to explain. Your assistance is g
On going issues
Hello, I still having service issues with my internet and now have billing issue as well. I called customer service, however she should not understand my concerns. Conversation got nowhere. I had spoken to James C. He has been handling my case. I left him multiple voices mails. Expressing some conce
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Megacabcummins — you may be able to improve both range and reliability by using a different Wi-Fi band, assuming your devices support it. Current Xfinity xFi gateways are multi-band (2.4, 5, and 6 GHz) and normally choose the best band automatically
First gen Xfinity pods
I was using first gen Xfinity pods with an Xfinity router. I moved and recently got a new Xfi router for my connection. The connectivity is really good but the coverage for Wi-Fi is not so good. I tried connecting my Xfinity pods to the system and only one of them connected and the second one seems
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It's erratic, which really is frustrating, for me, since I worked as an electronics troubleshooter and repairman, as well as computers. I'll keep in touch, though and see if it repeats, through the end of the year. Long time, I know, but I'll get a d
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
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I never got any email from Xfinity for any of the 4 accounts my family has. I just logged into Xfinty.com and clicked on check mail and it told me I was ready to begin the Nightmare as I Pay for and use Outlook for my mail client. After I figured out
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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Howdy user_bqz5iu, our team is a corporate based group. We would be happy to dig in on what is impacting the situation. If you can please us a direct message with your first/last name and the service address. To send a Direct message:Click "S
Urgent: Mobile trade-in promotion changed without consent, need corporate assistance
I'm looking for help from someone with corporate-level authority. I upgraded a device on December 1 under a specific Xfinity Mobile trade-in promotion. I was explicitly informed by a phone customer service rep that this original trade-in promotion would be honored with an exchange for a different de
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Yes I have with no success. Do you have any other suggestions please?
Direct Message icon
I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it?
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Trash internet
There is absolutely zero reason why anyone with residential internet that has over 1gbps should be capped at 40 mbps upload speeds. I get 120 mbps on upload speeds just on my cell phone off of the towers. Its pathetic and a rip off that xfinity doesnt even care about the complaints of their consumer
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Customer Service
I have the same issue, and my wifi is continually dropping off from the pods. The wifi near the router is fine, but either room at the back of the house is terrible. The house is under 1000sqft so I didn't think I'd even need pods. My wifi won't even
First gen Xfinity pods
I was using first gen Xfinity pods with an Xfinity router. I moved and recently got a new Xfi router for my connection. The connectivity is really good but the coverage for Wi-Fi is not so good. I tried connecting my Xfinity pods to the system and only one of them connected and the second one seems
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Hello user_k4alx6 thank you so much for following up on your initial post. As we did not hear from you 1-1, we cannot provide any additional details at this time. We'd love to look into this for you further and provide any additional solutions possi
Reimbursement for property damage expense caused by Comcast/Xfinity contractor
Several months ago a contractor working for Xfinity installing fiber cable caused damage to previously installed fiber belonging to a different provider. Damage required multiple holes to be dug in my yard. Contractor eventually agreed to compensate for repair of the yard damage. I requested compens
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Hi everyone, We have had the Gigabit x2 Plan for years now and for that time I was running my own Arris SB8200 3.1 modem. I was always able to connect to 3.1 (blue light on modem) Also, through out the years, we have had issues with signal strength
Arris SB 8200 switching from 3.0 to 3.1
Hi, I have had my own Arris SB 8200 3.1 modem for a few years now. It's hooked up to my Synology router. I have had this set up for a few years now. About 6 months or more ago, Comcast added, what I think, is a signal booster (ac powered) that sits near where my cable comes in from the street. This
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@XfinityJeniece What is the status of my request?
Reimbursement for property damage expense caused by Comcast/Xfinity contractor
Several months ago a contractor working for Xfinity installing fiber cable caused damage to previously installed fiber belonging to a different provider. Damage required multiple holes to be dug in my yard. Contractor eventually agreed to compensate for repair of the yard damage. I requested compens
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Great question. All other apps work fine. Mine started with Tulsa King and has now spread to Mayor of Kingstown. Doubt I'm keeping Paramount+ after two month trial. Interface [Edited: "Language"] and these issues make me want to qu
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
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Billing
@Viper122 did the fix arrive ? In Charlottesville Va. Absolutely terrible. Identical to your description.
MSNOW and CNBC drop audio on xfinity stream
When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for
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First gen Xfinity pods
I was using first gen Xfinity pods with an Xfinity router. I moved and recently got a new Xfi router for my connection. The connectivity is really good but the coverage for Wi-Fi is not so good. I tried connecting my Xfinity pods to the system and only one of them connected and the second one seems
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Customer Service
Thank you for taking the time to reach out about this. You may need to delete it and create a new one if its giving you that error. You can double check the steps here: Open the Xfinity app and sign in with your Xfinity ID and p
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Port Forwarding Issue
I have a Port Forward that I set up on my Xfinity Gateway through the app a while ago that worked fine. Recently, however, I tried to use the port again and it does not work. When I go to the port forwarding menu in the app, no ports show up, and when I try to create a new port forward for my device
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