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Agree wholeheartedly absolutely indubitably!!!

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Xfinity is the worst

My family has been a 20+ year customer at Comcast and Xfinity, and we've never NOT had a problem with their services. Today is the last straw. My devices cannot get stable connection to WiFi 10 feet away from the router. Our tech who came in was also cocky and interrupted us the entire time. He said

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Xfinity should change their name Shitfinity, because that more accurately represents their service. We were without service for almost three days, and all they did was credit our account $5.00.  Wow.  As soon as our contract end, we are go

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Xfinity/Comcast is AWFUL

Hello Mr. Karinshak, I am writing, I’m sure in vain, to let you know how AWFUL Xfinity has become. I have been a customer for many years. I have Xfinity services at my primary residence in California and at our home in Colorado. I also left AT&T mobile and switched to Xfinity. What a horrible decisi

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user9641 - Hello, and thank you for being part of the Xfinity Forums community! You’ve come to the right place for help. Rest assured, Xfinity is not abandoning IPv4. Instead, we’re transitioning to support both IPv4 and IPv6 in a dual-st

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Invalid MTU 9192 from xfinity for IPv6 (router advertisements?)

I'm trying to set up my IPv6 setup and I keep getting MTU packets of 9192 from Xfinity. Presumably these are router advertisements. It seems my router learned the address for the gateway anyway, but it seems the upstream equipment might be misconfigured? The MTU of ethernet isn't 9192, so maybe this

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ABC freeze

Been having this trouble for days now. My other channels seem to be OK

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bobkn1 - Thank you for sharing your feedback and for being part of the Xfinity Forums community. We truly appreciate you taking the time to connect with us. Our team is happy to take a closer look and make sure you’re getting the best possible

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xFinity 2G vs 1200Mbps X2

This is informational, rather than a question. For more than 6 months, I ran 1200Mbps X2 using an Arris G36 modem. (Certified by Comcast for what they then called next generation.) It gave 2360/360Mbps down/up. I had a billing question today. The agent offered me the new 2G service at a lower price.

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I was told once the Pin is used by your new company that your Xfinity phone will be disconnected. No need to cancel but I will know tomorrow if this is true.

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Getting Transfer Pin

Good day, I am trying to cancel my Xfinity service and transfer my phone number to another carrier. I have read a million forum posts asking the same question, but I cannot seem to access the transfer PIN, etc., from the Xfinity app or website. When I click the "Transfer or cancel this line" button

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I am having the same issue. They aren't even trying to upsale me! The security division cannot figure out WHY I cannot generate a pin either in the app or online in my account. Tomorrow I am going to the store to have my identify verified and get tha

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Getting Transfer Pin

Good day, I am trying to cancel my Xfinity service and transfer my phone number to another carrier. I have read a million forum posts asking the same question, but I cannot seem to access the transfer PIN, etc., from the Xfinity app or website. When I click the "Transfer or cancel this line" button

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@bria5544, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Messag

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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Ordering XB10

How do I go about ordering the XB10. I have the 2gb tier speed right now but I have the xb8 and would like the xb10 to take advantage of the full speed

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I am glad to hear you were able to successfully get the motion sensor added to the account using the process provided by our amazing @XfinityBecker. Please let us know if you need any further assistance! @tucsonUser20!

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No option to add motion detector to service from Xfinity apps

I have had Home security service since 2016. Recently, a motion detector went bad -- I replaced the battery but it is still not functional. Xfinity app identifies it as "tampered". Found a new "Motion Sensor" at the Xfinity store last week. Both the store rep and I could not see an option in the Xfi

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Following @XfinityBecker advice, I was able to delete broken and add new detector through keypad and call to Xfinity.

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No option to add motion detector to service from Xfinity apps

I have had Home security service since 2016. Recently, a motion detector went bad -- I replaced the battery but it is still not functional. Xfinity app identifies it as "tampered". Found a new "Motion Sensor" at the Xfinity store last week. Both the store rep and I could not see an option in the Xfi

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user_npmv74 Have you tried using a different web browser as well as clear cache/cookies?   

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"Looks like you're not an Xfinity Mobile customer" despite definitely being an Xfinity mobile customer

When I login to Xfinity Mobile, go to the top right dropdown and click "Account", I'm redirected to https://www.xfinity.com/mobile/my-account/add-xfinity-mobile/non-user where it says the error message in the title. Just looking to access the information on my account page. It suggested contacting t

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Why can’t I talk to a live person

This is ridiculous I get an email that my plan had changed and that we won’t be able to record anything. I did not change anything but I can get any answers because I can’t talk to a human

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