Xfinity Community Forum

user_i9gwkw That's good news to hear as we are happy you were able to get this resolved. Do you have any other concerns at this time?

XfinityShawn

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1 day ago

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Need return label

My wife had ordered a phone through the Xfinity app chat function, and when the phone arrived at my house, it was entirely the wrong phone wrong color wrong storage amount. I chatted with Xfinity on how to initiate a return in one agent told me to go to the nearest store after packing up two kids un

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I contacted Xfinity again and the person I talked to was actually able to assist me and I got the label!

user_i9gwkw

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1 day ago

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Need return label

My wife had ordered a phone through the Xfinity app chat function, and when the phone arrived at my house, it was entirely the wrong phone wrong color wrong storage amount. I chatted with Xfinity on how to initiate a return in one agent told me to go to the nearest store after packing up two kids un

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user_i9gwkw Please use this link https://www.xfinity.com/support/articles/returns-and-exchanges and let us know if this works.

XfinityShawn

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1 day ago

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Need return label

My wife had ordered a phone through the Xfinity app chat function, and when the phone arrived at my house, it was entirely the wrong phone wrong color wrong storage amount. I chatted with Xfinity on how to initiate a return in one agent told me to go to the nearest store after packing up two kids un

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@user_izixng Thanks for adding such a detailed post to the forum. We appreciate it, and know it is important to get the right device when upgrading. The fastest way to replace the device is at a local store. Were you able to get this resolved?

XfinityBenny

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1 day ago

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Official complaint

Incorrect Device Upgrade and Misinformation Dear [Manager/Customer Relations Representative], I am writing to formally express my concern regarding an incident that occurred on November 25, 2025, during my attempt to upgrade my device at Canton, CT location. I arrived with the clear intention of upg

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Internet

Internet I need to find the internet to pay for it

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Billing

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@dnick1313 Thanks for making a post. As user @Again mentioned we would need to know more specifics if you are logging into the account or the Webmail program. If you are unable to use the forgot username option on the Xfinity Website, we'd be happy t

XfinityMatthew

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1 day ago

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I cannot log in to my Comcast account

user name is no longer recognized

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@GVL589 Thanks for adding a post. We can create a ticket to have this escalated. It is faster to complete in a store as the agent can check the ID and make the chance immediately. Send us a direct message with your full name and complete service addr

XfinityBenny

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1 day ago

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Account management - change legal name

Hello- I need to update my legal name on my account. It will only let me update my chosen name online and will not allow me to request an account change request form. I need the form specifically as I am recently married and need to legally update the details. Thank you.

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Account management - change legal name

Hello- I need to update my legal name on my account. It will only let me update my chosen name online and will not allow me to request an account change request form. I need the form specifically as I am recently married and need to legally update the details. Thank you.

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Sign-In and Account Management

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Thanks for meeting us here in our community, @user_oy3zpf! Sorry to hear about the trouble with activation of you new cable box. You can activate it by using your Xfinity app. Let us know if we may help.

XfinityLinda

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2 days ago

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Voice guidance loop

Stuck in voice guidance loop when trying to install new tv box.

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Ashantae Thanks for reaching out! We can escalate your concern to the Xfinity Mobile Team, so an investigation can be started for you. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessar

XfinityMartyR

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2 days ago

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Xfinity Support

A Samsung Galaxy Z Flip associated with this account was returned to Xfinity and delivered on 09/19/2025. Despite the successful return of the device, my account continues to reflect an outstanding balance of $971.99, which is incorrect. I’ve contacted Xfinity customer service via phone regarding is

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Xfinity Support

A Samsung Galaxy Z Flip associated with this account was returned to Xfinity and delivered on 09/19/2025. Despite the successful return of the device, my account continues to reflect an outstanding balance of $971.99, which is incorrect. I’ve contacted Xfinity customer service via phone regarding is

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Billing

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Rmail

Can log in after switching to yahoo

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Email

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This is something that wee are aware and working on. I have had people have success by using a different email address. Do you think that is something you can try?

XfinityDuron

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2 days ago

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Peacock and moving - has Xfinity figured it out yet?

I've seen posts going back a couple of years on this, but no real resolution. We subscribed to Peacock Premium as a gigabit customer and then Peacock Premium Plus to get ad-free. We just moved to another state and another gigabit plan and somehow our premium plus disappeared. When I try to activate

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Did you end up getting this issue resolved?

user_tn3jnr

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2 days ago

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Signed up for free one year line but being billed $40 a month plus taxes and fees.

Note: This is my third attempt to address this issue. I have chatted two prior times with representatives that I was direct to via the chat assistant. Earlier this year we moved to another carries becasue we could get more data at a much lower cost. Several months later we upgraded our internet to t

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Hi, Duron. I am, I'm afraid. I reached out to Peacock as well to try to resolve on either/both sides. I still have Premium access, but don't seem to have Premium Plus even though Xfinity billing shows it's applied for the next service period. I hav

Wallrike

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2 days ago

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Peacock and moving - has Xfinity figured it out yet?

I've seen posts going back a couple of years on this, but no real resolution. We subscribed to Peacock Premium as a gigabit customer and then Peacock Premium Plus to get ad-free. We just moved to another state and another gigabit plan and somehow our premium plus disappeared. When I try to activate

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Hello @Wallrike are you still having issues with your Peacock?

XfinityDuron

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2 days ago

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Peacock and moving - has Xfinity figured it out yet?

I've seen posts going back a couple of years on this, but no real resolution. We subscribed to Peacock Premium as a gigabit customer and then Peacock Premium Plus to get ad-free. We just moved to another state and another gigabit plan and somehow our premium plus disappeared. When I try to activate

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downed cable

A tree ripped out my cable I have no internet and a cable lying on the ground. Having a ridiculous time trying to report this and get some kind of confirmation someone is coming to fix it.

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Customer Service

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@user_piha8v Indeed. Troubleshoot that part in the network settings, and reset it if needed to factory settings in order to start over.

XfinityBenny

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2 days ago

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3d printer needs 2.4 and can’t connect

Has been failing to connect for some time … tried to reset and now can’t connect at all. Why can’t I create a 2.4?

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Can't Launch App Consistently - Constant Buffering

I have already worked with Ask Infinity assistant on multiple occasions. This app is a joke. My TV is a 2025 Samsung Smart TV that has no other issues with any other app downloaded or already installed. Each day when i turn the tv on and try to launch xfinity stream i either have to clear the cache,

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Xfinity Stream Website

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Hello, I am following up to let you know we are still tracking the progress on the issue. We will stay in touch!

XfinityVictor

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2 days ago

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How do I activate Peacock with the 1 gig internet bundle?

I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is

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