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Node upgrade
I have had nothing but issues with latency/bufferbloat for months now. Have gotten the run around of being on an old node and will be upgraded soon. If this does not get resolved ASAP I am going to find another ISP to go with. I can barely WFH (Which i need to make a living) and can barely game on m
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Your Home Network
@user_wv8ewo Sorry to hear you Wi-Fi is not working. What troubleshooting steps have you done so far to try and get the Wi-Fi back on?
No light on Xfinity Gateway but service is working fine
Hello, I recently activated my new Xfinity WiFi and Gateway. However, during activation, I did not see the proper lights that the app was asking for. Some did appear, but not the correct ones in the end. However, when proceeding, my service seemed to activate fine anyway and is working now. I'm wond
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about a message to make appointment
I kept receiving a message saying Xfinity identified an issue that may affect my internet and video services at my house, and wants me to schedule a free technician appointment. Can you please determine whether it's a scam? Because there seems to be no issue with my internet.
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Customer Service
and support refuses to fix
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Thanks for posting on our Community Forums, user_ksa3r0. I'm sorry to hear about the recordings not deleting on the app. I'd like to help troubleshoot. What happens when you try to delete the recordings? Are you getting an error message? Is this happ
Xfinity stream app won’t sync with DVR
I am unable to delete recordings using the Stream app, hence the TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box.
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Same problem. Has been for a couple of years. If I immediately exit out of the recording I can sometimes resume where I left off, but that's been a recent improvement. Hate the idiotic 'unplug for a minute' or 'reboot' suggestions. And
DVR I click forward but it will jump to the beginning of the recording?!
DVR: I click forward but it will jump to the beginning of the recording?! There has been a dozen threads about this issue over years and instead of fixing the problem which continues to frustrate customers we receive the same old “have you tried…” time after time. Then they closed the thread instead
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@user_xp160j I'm so sorry this happened. I'll need to get a ticket opened for you. Please send us a Direct Message with your full name and complete service address. I look forward to hearing from you. To start a Direct Message: Click "Sign in" if n
Package stolen
My package got stolen today . It said it got delivered and signed by someone with intials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign.
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@Again I was expecting and iPad it was pink the student one I believe ? The 11th generation. I was so excited for my iPad
Package stolen
My package got stolen today . It said it got delivered and signed by someone with intials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign.
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@XfinityLinda yes I got a case number with them and I also made ad a police report. I really needed that iPad for school. Are you guys able for me to pick up the iPad? I don’t want nothing mail anymore . I’m just very disappointed
Package stolen
My package got stolen today . It said it got delivered and signed by someone with intials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign.
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I’m having the same issue. They won’t delete.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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@user_xp160j My package got stolen today . It said it got delivered and signed by someone with initials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign. What were you expecting?
Package stolen
My package got stolen today . It said it got delivered and signed by someone with intials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign.
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Oh, no! Sorry to hear about the package, @user_xp160j. We're happy to help. Did you get this reported with the carrier? Otherwise, we recommend doing this now. What equipment were you expecting to get?
Package stolen
My package got stolen today . It said it got delivered and signed by someone with intials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign.
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Keeps asking for IMAP password even after I’ve entered the correct password
On my iPhone, it Keeps asking for the IMAP password even when I enter the correct password. Mail works when I’m using celllular data but prompt comes up constantly when I’m using WiFi. Also message also come up that Comcast is not available.
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@AndyJB @user_2cbdc3 So, Are you saying it is not free? $5.00 a month is. $60.00 a year. Basic Yahoo! Mail is free, which is what we're getting on the transfer. Premium Yahoo! Mail is $5.00 a month.
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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Package stolen
My package got stolen today . It said it got delivered and signed by someone with intials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign.
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Customer Service
@user_0d3c18 @user_0d3c18 I'm not sure which settings you mean. There are many. The basics are: Incoming: pop3.comcast.net using Port 995 Security: SSL/TLS Authentication: Normal password Outgoing: smtp.comcast.net using Port 465 Security: SSL/TL
Comcast Xfinity Email does not work over Quantum Fiber
I cannot send/receive Comcast email using Mozilla Thunderbird as a client over my Quantum Fiber connection. Except every once in a while it works. The fault clearly lies with Xfinity, and its inability to play nice with Quantum Fiber, as I can send/receive email from accounts with other domains, and
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@Anon186741 The problem is still occurring. I have checked to ensure on the IMAP protocol correct port (993) is still showing and the correct server (smtp@comcast.net)has not changed. I have deleted the email account twice and reconnected twice. Ho
Comcast email problems
I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under
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user_7fjpzg, thanks for trusting in us allowing us to provide help with your account closer! We will miss you, and as always, thank you for being the best part of Xfinity!
Closing my account
Hi I thought I closed my account with a service agent last month but I see I’m still being charged. I moved out of my apartment and returned the internet box, and left the country. I no longer need services.
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I have been having issues with the DVR service for Xfinity and I called and got the AI tech which was awful. It did not understand my issue but said that there were some errors on my account and it was going to reset (reboot) my service and that I wo
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How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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