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Here is my problem. My NOW pass expired and while my phone will access the network to get to the network, the laptop continually gives the message "can't connect to the network". The proposed and failed solution of forget the network and reset the ne
Xfinitywifi hotspot connection ISSUE
Hello! For the past year and a half, I’ve been connecting to the public “xfinitywifi” hotspot and have had no problems until about 2 weeks ago. All of a sudden, I could not connect to the network on my iPhone, iPad, or laptop. Since I live away from home, where my parents have Xfinity WiFi/internet,
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New modem
Hello I was told to upgrade I had to visit the upgrade equipment page. So I did and it showed my xb7 and said new modem, new modem. So I did the upgrade but the picture looked like the old 2010 modems... What am I actually going to get?
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Concern moved here to the Customer Service help section.
Real or fake phone number?
I received a phone call followed by a voicemail saying they were from Comcast Xfinity on Oct,30,2025 4:50 pm stated they had processed a cancelation of a 50% discount on my monthly bill due to no response. If this wasn't your intention you must call the number on your caller ID immediately. Otherwis
Question
Hello! Thank you for reaching out today! I do appreciate your patience, and I do apologize for the delay. I am just the person to help you in resolving any questions or concerns about a down wire! I appreciate you for bringing it to our attention to
Line down
I have tried calling and cannot speak with anyone. Our internet line is down in the yard. This is very dangerous, as we have children. We need a technician.
Question
Accepted Solution
Good afternoon @NorthernParz, if you need a wall plate installed and internal wiring run, that type of work is done by an electrician or general contractor.
Don't have a Coaxial Outlet, Scheduling for Tech Assistance
I just received my xFI Gateway yesterday, was looking around the house and could only find a ethernet outlet rather than a coaxial outlet which can't help me setup my gateway since the coax cable IS required to setup the gateway, but there was previously a DIRECTV cable provider that's inactive but
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Line down
I have tried calling and cannot speak with anyone. Our internet line is down in the yard. This is very dangerous, as we have children. We need a technician.
Question
@ALABAMAONE https://connect.xfinity.com/appsuite <----- try here
How do log into my comcast email account. There is NO login page
Unable to login to my comcast email. I don't see a login page. Totally different
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why does Comcast [Edited] so bad today???
My promo ended so they went up 30 dollars without any warnings. The are charging me much more for much less. Lost my DVR and all the saved recordings, they brought my internet speed from 2.1 Gbit down to 1 Gbit so now every YouTube video is clipping, lagging and briefly locking up. I called and was
Question
user_6odpwa Good afternoon, and welcome to our Xfinity Forums Community! I can definitely see the concern, and how this would be disappointing. We appreciate you sharing your experience, as we are always looking for ways to improve our customers expe
Incorrect information given to me regarding my bill
I recently changed my service package due to financial issues. I could no longer afford $110 per month for cable while on retirement. The agent that helped me over the phone created another package with just internet and streaming package for a total of $72 per month. My payment that was to be draft
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@XfinityJustinC yes please, I would truly appreciate it
I've been given the rundown for my issue that has been UNRESOLVED for over two months.
My name is [Edited: "Personal Information"], and on September 20, I applied for an iPhone promotion. I verified the details, and the virtual agent assured me that I would qualify for the promotion. Instead, a whole mix-up of issues arrived. Not only did one of my phones never come, but the second ph
Question
Billing
I had a payment arrangement, but due to the government shutdown I am working with no pay until the shutdown resolved. My services are currently suspended and I would like to know what i can do as I need the services to be able to work and my kids to do school. What can I do while I am affected?
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Billing
Why does Comcast [Edited] so bad today???
My promo ended so they went up 30 dollars without any warnings. The are charging me much more for much less. Lost my DVR and all the saved recordings, they brought my internet speed from 2.1 Gbit down to 1 Gbit so now every YouTube video is clipping, lagging and briefly locking up. I called and was
Question
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Customer Service
Accepted Solution
Don't have a Coaxial Outlet, Scheduling for Tech Assistance
I just received my xFI Gateway yesterday, was looking around the house and could only find a ethernet outlet rather than a coaxial outlet which can't help me setup my gateway since the coax cable IS required to setup the gateway, but there was previously a DIRECTV cable provider that's inactive but
Question
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Customer Service
@AryanaLeigh I would be more than happy to help set up this payment arrangement. Let's continue our conversation via DM.
Help
Trying to set up a payment arrangement and can't ger ahold of anyone. My services have been suspended.
Question
user_hmpzhs Are you trying to unregister your personal modem or a modem that you leased?
Direct message
I discontinued Xfinity internet. How do I unregister my modem? I want to sell it.
Question
Any email programs or apps that are configured to user the *comcast.net servers will need to be updated to the equivalent Yahoo servers to use them with migrated addresses. Once you've accepted the Yahoo terms and have successfully signed in to your
Third-party mail apps w/ migration
I recently was asked to migrate to the Yahoo mail service for my Xfinity email addresses. I have only migrated one account so far. I am wondering if I need to contact help on Yahoo for using Google's Gmail app to access my Xfinity email on the app, or if the current IMAP settings will work? I do not
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Help
Trying to set up a payment arrangement and can't ger ahold of anyone. My services have been suspended.
Question
@user_76al6a We certainly hate to lose you. But we can definitely assist you with your cancellation request. To cancel an account you can either call our main helpline at 1-800-934-6489 or send our Forums team a direct message with your full name and
XfinityMatthew
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12 hours ago
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Internet Sevice
I need assistance to cancel my internet service
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