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I do not find a "can't find your device or brand" only the search bar and the alpha-numeric manual search selector. I also don't see how to move forward without selecting a brand.
X15 Remote and Hisense Amazon FireTV Control Codes
I recently purchased a 24" Hisense Amazon FireTV from Costco, Model 32A45NFC and am attempting to pair the X15 DVR remote to it. I have found two control codes under "Hisense" that control the volume and mute. I have also found two control codes under "Amazon FireTV" that will do the same. What I ha
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@sbar51 After talking to the nice lady at xfinity I was all set to call my IP (Verizon), since only I could only not update email if I tried through the Verizon gateway. Then I came across your, "suggested re-booting my home router". That did it. Th
blacklisted IP address
Please help. My apple devices have been blocked from accessing my email for several days now. Popup on Mac says 'temporarily blacklisted IP address'.
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Thank you for that information @user_wdznlo to confirm that is the channel you see on the website https://www.xfinity.com/support/articles/id11-channel-lineup for your channel line up? What happens when you type the channel into your TV?
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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Just checking back on this, it's been several days so hoping to hear back soon. Is this the best way to resolve this issue or is there a phone number I can call to speak to someone directly? Thanks.
term contract
Hello, I have a term contract and the discount I get goes away on 1/25/26 I believe. I wanted to see if I can do another term contract for 1 year like before and get a similar discount. I'd like to keep the services the same as I have. I sent a direct message 2 days ago but have not heard back.
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1094 is the channel is our area
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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1094 is the channel in our area
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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I am happy to hear that you were able to track down the log in concerns within the browser settings, @aluminum! Please don't hesitate to reach out to us here if you have any other questions/concerns, we are happy to help.
I can't access my account with Firefox or Brave but can with Librewolf
Pretty much says it. When I sign in, I enter my user name (as I have been doing for the past many years) and the browser returns me to the user name entry page instead of moving on to the password entry. Same behavior on Firefox and Brave on multiple machines. This has been going on for a couple of
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Hello user_61q7ma thank you so much for taking the time to reach out here via our Xfinity Forums, and for sharing your recent experience. We would love to help however we can. Please send a direct message by clicking the chat icon in the uppe
Fraudulent service
My name is Gracey. Xfinity has been a provider for my internet service, Xfinity streaming service, and our cellphone service for years. We have been relatively satisfied with your service over the years. Today, I do not have a cellphone service, meaning my phone has been deactivated due to the gross
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Increase Program recording start time to 30 Minutes
When I try to record programs from RAI Italia and Media Set, they very frequently start the program before the stated time in the Guide and therefore I miss the beginning. In the recording option there is a provision to continue recording the program 30 minutes later but only to start 2 minutes earl
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Channels and Programming
Accepted Solution
I believe that I have resolved this. I tracked it to some setting in NoScript, a browser extension that blocks [Edited: "Language"]. Some URL that Xfinity email uses to collect information or execute a script is required or the sign in process
I can't access my account with Firefox or Brave but can with Librewolf
Pretty much says it. When I sign in, I enter my user name (as I have been doing for the past many years) and the browser returns me to the user name entry page instead of moving on to the password entry. Same behavior on Firefox and Brave on multiple machines. This has been going on for a couple of
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Why am I paying for Internet that is in and out all day and all night
I can't work from home. I can't watch a movie. The Internet is spotty every day all day.
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Your Home Network
Which channel number are you looking at? 1073? 1656? 1239? @user_wdznlo
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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user_txvnvk feel free to send us a direct message, so we can take a closer look at your account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you ca
Xfinity rewards not working - claims I am inelegible
I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.
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We tried the voice remote several times. No luck. It keeps taking us to the same channel. So frustrating
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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Hello user_eq7km7 thanks so much for taking the time out of your day and reaching out here via our Xfinity Forums. We would be happy to assist in closing the account for you effective February 1st 2025. Please send a direct message by clickin
Need to cancel Xfinity plan
Hello. I need to cancel my Xfinity plan, with an effective date for this cancellation February 1, 2026. I'm not interested in taking a pointless marketing phone call with a customer service rep, so please provide me instructions for cancelling over the computer. Thanks.
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gateway uptime: 17 hoursspeeds have improved but not stabilized, excess downstream channels finally gave up trying, packet loss at 0% but tests sporadically show 150-350ms download latency pings, download speeds not consistent across download sizes o
I need a new upgraded gateway & cannot request a new one. I MAY also need my drops inspected for melted/burned diodes in the line, unsure.
I'm here avoiding the Xfinity assistant on general principle, by necessity due to the volume of information, & for the ease of asynchronous resolution. Long live the forums format. As a troubleshooting step I NEED to replace my aging XB3 gateway. I had previously accepted a gateway upgrade sometime
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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19 hours ago
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Cancellation
How do I cancel this account
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