Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (413.8K)
16 hours later and no support, no working internet, just a bunch of excuses from xfinity why they can’t help.
This is terrible
After having spent an afternoon trying to get internet working, with no human interaction from xfinity, this page won’t let me post a message without an error. Terrible customer service.
Question
RE: File complaint
I’d like to file a complaint because for 3 different days I was told that someone would come to my house to bury a temporary cable and no one had show up
Question
•
Customer Service
Hi there, @user_yntlea ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding your trade in phone. Please be assured you reached the rig
Trade in
I shipped my Trade in on 10/5 it was moving along fine until it got to Texas now it still say on the way to the facility but it’s been over two months
Question
Hey @Juliebubar! We understand life happens and you have options! Will your payment be more than 30 days late by the 9th? If so, you may qualify for a payment arrangement: https://www.xfinity.com/support/articles/set-up-payment-arrangement If you'r
My payment.
I just found my bill in a stack of letters on my counter so it will be late. I scheduled payment on my bank billpay as soon as I could. Payment will come out on Monday the 8th probably won’t make xfinity until 12/9. Sorry for the delay. Please don’t shut me off.
Question
I can’t get find my Comcast.net email and do not know how to get a Yahoo email
I have tried and tried and tried. I need help, please.
Question
•
My payment.
I just found my bill in a stack of letters on my counter so it will be late. I scheduled payment on my bank billpay as soon as I could. Payment will come out on Monday the 8th probably won’t make xfinity until 12/9. Sorry for the delay. Please don’t shut me off.
Question
•
Customer Service
I’m having this problem as well still.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
Thank you for your response. I sent the info you asked for in a direct message. Thank you for your time
Not honoring my device trade in credit of $1100. With unlimited premium Elite upgrade
Not honoring my device trade in credit of $1100. With unlimited premium Elite upgrade I purchased two new iPhone 17 Pro Max during the black Friday special that offered $1100 trade-in credit with the elite upgrade through the unlimited premium plan. They received both devices. My account says the up
Question
Missing phone
Fedex said that my phone was damaged and undeliverable. I opened an ECM ticket with xfinity and have not received any updates. One agent said I would receive a refund. Another agent said the phone would be replaced. Meanwhile I am still being charged for the phone.
Question
•
Devices
@eg7789 This solution worked for me, thank you. Experiences like this contribute to XFinity's terrible customer-service reputation. Taking functionality away from customers without notification. Failing to update product documentation; search f
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
Question
Thank you Dream... Purchased on Amazon brand new unlocked with thousands of great reviews
Xfinity Error New Unlocked Samsung S25 Ultra incorrectly showing as Locked
New unlocked Samsung s25 Ultra showing up as compatible but locked on xfinity checker. Need to resolve right away
Question
Hey @user_ofk757 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding support. I would be more than happy to offer my assistance. How can we assist y
Noone is competent or speaks English
This is a scam!!! Who am I even paying , this is not the Comcast I had all these years. Why is every call expedited to phillipinea or India and can't understand anyone . They overcharge , mess up acct worse than ever whenever u speak to them and noonw speaks any English ! I'm done with this bogus co
Question
I no longer believe the folder-sharing problem is caused by blocking of port 445 by Xfinity. I believe it's caused by the Xfinity gateway not translating the PC's Hostname to the PC's IP address when the SMB client app on the cellphone tries to find
PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)
I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared
Question
@user_wfv1t8 Try accessing your email from this link in Safari on your phone; https://connect.xfinity.com/ How were you accessing your email before the problem started?
Problems accessing email from my iPhone 16 Pro Max
Can't access my Xfinity email account on my iPhone 16 Pro Max for last 4 days. Today I went to the Apple store, and they helped me delete then reinstall my account with a new password. This worked for less than 2 hours. Now once again I'm getting the same messages on my iPhone that the Comcast app i
Question
@user_ljt47t Where did you purchase the phone? Check this support document for more information; https://www.xfinity.com/support/articles/eligible-to-unlock-phone
Xfinity Error New Unlocked Samsung S25 Ultra incorrectly showing as Locked
New unlocked Samsung s25 Ultra showing up as compatible but locked on xfinity checker. Need to resolve right away
Question
Hi user_dopte1! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. Please know that once a line burial has been put into the system, our local line teams have 14 business days to com
XfinityAmira
commented
23 hours ago
to the conversation:
0
4
RE: File complaint
I’d like to file a complaint because for 3 different days I was told that someone would come to my house to bury a temporary cable and no one had show up
Question