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karkrazy13- No, does not appear to be a user issue. I will keep you updated. rita.walsh- We both spent an entire day talking to agents that did not know what to do, so I doubt forum agents know either. I agree that being straightforward would have s
all the live channels are missing
no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.
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Waiting for help with my email!
Someone to help me figure out what is wrong with my email accounxt
Keep getting messages that it will be shut down. Had my email stolen several days ago and sent out spam message to all my contacts. There are so many problems it is ridiculous and can’t get any help!
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Live TV on Paramount+ thru X1
Hello, when I try to watch live sports from the P+ app, all I get is a black screen. I’ve rebooted everything.
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X1
Looking for assistance please
Someone to help me figure out what is wrong with my email accounxt
Keep getting messages that it will be shut down. Had my email stolen several days ago and sent out spam message to all my contacts. There are so many problems it is ridiculous and can’t get any help!
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This is what I have been dealing with for several weeks.
Someone to help me figure out what is wrong with my email accounxt
Keep getting messages that it will be shut down. Had my email stolen several days ago and sent out spam message to all my contacts. There are so many problems it is ridiculous and can’t get any help!
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Someone to help me figure out what is wrong with my email accounxt
Keep getting messages that it will be shut down. Had my email stolen several days ago and sent out spam message to all my contacts. There are so many problems it is ridiculous and can’t get any help!
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Every single chat agent has lied to me. Not even kidding. Every. Single. One. I am fed up and will be filing a complaint with the FCC, BBB, and any other organization I can think of. Xfinity should be ashamed of themselves for allowing their a
So is Xfinity just the worst? Or am I missing something?
I believe in being kind and communicative. With that being said, Xfinity is a scam. The customer service reps are trained to lie and give misinformation. Reps will lie about how to cancel service. When asking to speak to a supervisor, the reps will tell you they have all of the same information as s
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Hi user_coj2gi! Thanks for visiting our Xfinity Forum and letting us know about the recent connection issues you've been experiencing. As someone who also works from home, I certainly know the importance of having a solid and steady connection, so I
Connection issues
My area has been "upgraded" for enhanced service. It has gotten worse since this happened. The last time I called the person wanted to upsell me on new products and services which only led to more frustration. Why do I want to pay more when I can't get what I pay for now? I work from home so this is
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I apologize for the confusion, @user_fgl1q2. Which type of plan did you create? And when you go back into your account online, you can confirm the plan is still in place?
service suspended
i scheduled a payment because i can’t pay my bill currently but my WiFi is still not unsuspended yet and it’s been over an hour since i scheduled the payment. i really need my services back on asap
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@user_smuhof Thank you for update. My research shows this has been happening for quite some time now. Looks like older posts (years ago) say magically started working again. I am really surprised that no one from Xfinity is replying on
all the live channels are missing
no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.
Question
user_5y093c Hello and thank you for reaching out via our Xfinity Community Forums. This is a very common and frustrating issue for iPhone users communicating in mixed-group chats (Android and iPhone users together)! Since you can send messages,
can't recieve group messages from android users on my iphone
Within the past few days I haven't been able to receive messages from Android users within a group chat. I can send messages to that group but I can't receive them. I am an iPhone user. Messages from other iPhone users are coming through in the group chat, but nothing from Android users.
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Does anyone actually read those messages??? Because I sent a message this morning and no one has responed.
Xfinity Now Streamsaver not showing live channels
Hello I have been having an issue with the xfinity stream app since Saturday. None of the live channels that are listed in the channel line up are showing ex: TLC, Revolt, Lifetime, MTV and etc. The only channels showing say TV go. I have deleted the app and signed out on tv, iphone and on a tablet
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Connection issues
My area has been "upgraded" for enhanced service. It has gotten worse since this happened. The last time I called the person wanted to upsell me on new products and services which only led to more frustration. Why do I want to pay more when I can't get what I pay for now? I work from home so this is
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Customer Service
user_o89f2z thank you for using the Xfinity Community Forums page to reach out regarding your account options and loyalty bonus. To know for sure what would happen, we will need to review your account on our end, but I will say that usually loyalty o
Loyalty Bonus
I need to know if my loyalty bonus would transfer if I upgrade to a higher speed? The chat customer service advisor told me that I would have to upgrade first and then talk to the loyalty dept. I think that is backwards, I want to know before I upgrade so that I know what my bill will be.
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user_p8e0n4 Oh that is fantastic news! Glad we got that taken care of and best luck while heading out! :-)
Email Access on my cell phone for my comcast.net email acct
Hi, I access my email acct on my cell using the cell phone app that was pre-loaded on it...as of a week ago I keep getting "Theres an issue receiving email in this acct" messages and when I go to recover it says that it is temporarily blocked...I have been using this app for years and now it always
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ok, I re-entered the IMAP and SMTP...it logged in w no problem..I will be heading out in a little while so I'll see if its fixed or doing the same thing..Thanks so much
Email Access on my cell phone for my comcast.net email acct
Hi, I access my email acct on my cell using the cell phone app that was pre-loaded on it...as of a week ago I keep getting "Theres an issue receiving email in this acct" messages and when I go to recover it says that it is temporarily blocked...I have been using this app for years and now it always
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Cancel inyernet service
I have Xfinity internet service $25.00 per month through Sequoia Living. I am being billed $24.13 from Xfinity for internet services, I want to cancel that account.
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Customer Service
Xfinity is really really messed up. When I’ve recd replies they are useless. On twitter reply was we don’t support NOW Tv and sent me the useless link to Xfinity assistant. If you finally get thru to a chat agent total runaround with empty promises.
rita.walsh
commented
16 hours ago
to the conversation:
1
Xfinity Now Streamsaver not showing live channels
Hello I have been having an issue with the xfinity stream app since Saturday. None of the live channels that are listed in the channel line up are showing ex: TLC, Revolt, Lifetime, MTV and etc. The only channels showing say TV go. I have deleted the app and signed out on tv, iphone and on a tablet
Question