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As of Dec 2025, how to set DHCP reservation in Xfinity app?
I installed the Xfinity app and tried to set DHCP reservation, but after going through all the options, I cannot find where I can set DHCP reservation for my devices. Is it still doable in the app as of Dec 2025? How to do so? I am using XB7 sent by Xfinity when signing up for the service. Thanks!
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Your Home Network
user_eb1233, hello there! Thank you for reaching out. I understand your frustrations, let me see what I can do for you. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I
Report a service outage
I would like to report an outage at our work. I do not have an account number
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Thanks, @XfinitySara! I just followed your suggestion and sent a direct message. In the past few months, I’ve tried talking to several live agents. Some were incredibly slow and eventually abandoned the conversation without resolving the issue. Other
"Live" agents
Began to talk an Xfinity mobile agent today about unlocking my phones. It was ok in the beginning. Then he/she had some trouble on a promotion and transferred me. The second guy said he was in the internet billing department and quickly disconnected. Then I was transferred to another 3 or 4 agents a
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user_qyndgf Thank you for reaching out! Is your billing concern related to Xfinity Residential service, or Xfinity Mobile services?
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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@user_05x30j Thanks for adding to the thread, glad to hear it is working again. You can check to see if an issue is related to your Xfinity Email, or the third party app you are having by signing in to your email here https://www.xfinity.com/email. I
Outlook 365 Email not connecting to Comcast Email servers
Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?
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It seems ludicrous to have to pay hundreds of dollars more for a business line, with slower speeds just to get a static IP address. Other providers provide them as part of their residential service.
Static PublicIP
Hello - how do I acquire a static public IP address? I work from home and need to provide a static IP address to be whitelisted for access on external servers. I would prefer not to switch to a business line, and I need the same IP 100% of the time for access and can't rely on the IP changing every
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Hello user_jc1209 thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums, and for contributing your thoughts on this issue to the community! The supporting articles below your breakdown are also helpful. W
Xfinity Stream app and Apple TV 4K
Below is the distilled, forensic explanation of what’s happening — grounded in the search results — and then I’ll give you the clean, support‑facing version you can use. What the Evidence Shows Across multiple sources, users report identical symptoms: Random 3–5 second audio dropouts on the Xfinity
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Send technician
Picture choppy and stopping. I changed the box at Xfinity. I know the tv is not the problem
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X1
@mpcssapp Thank you for giving that a try. We can also open up a ticket for you as our next step. May I please ask that you send us a direct message with your full name and service address? Make sure you are signed in here in the Xfinity For
Samsung
I have 4 Samsung TVs. 2 I removed boxes from about a year ago and went to the xfinity stream app. One is a bedroom tv used minimally and one is a basement tv used here and there on weekends. About two weeks ago, the Xfinity stream app quit working. It freezes on the purple screen with three bubbles
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Hi user_8djqvz! Thanks for reaching out on our Xfinity Forum regarding the Xfinity website issues you're experiencing. I am sorry to hear you're unable to make a payment. My team is here to help! For troubleshooting purposes, are you also unable to m
WEBSITE DOESN'T WORK
December 2025, still the same issue with Xfinity website: nothing works.. Very frustrated. Please fix the website, I need to make a payment
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I need to speak with cooperate about double charges and accout correction tickets created and accounts not being adjusted.
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Report outage
I’m reporting an outage in Jefferson County CO. Your automated systems says there’s no outage and refuses to take an outage report, but my neighbor has also been down all day.
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Customer Service
@User_AMC01 "very soon" is at least 4 months old. The fix I found was that when you try to open the attachment & get the "download" message - at the top right you will find an icon - 3 parallel lines - click that, & you can "print" it as a p
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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Outage
Hello, I’m reaching out because our internet went out yesterday around 4:00 PM MST. We were given an ETA of 7:00 PM, but that time came and went, and the status was changed to “as soon as possible.” It’s now approaching 24 hours with no service and no updates. My wife works from home and had to miss
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Customer Service
Here are the steps for sending the Direct Message user_8mem8z: Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this f
Unreliable Wifi
We have significant issues on a daily basis with unstable wifi, affecting everything in the house.
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@waterbob88 Sounds like you are on the everyday price currently. You can either sign in on the website at https://www.xfinity.com/planbuilder to view all available deals to your account, or we would be happy to look into plans for you. If you'd like
XfinityMatthew
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My bill went from $45 to $75 as promotion ended. Then my bill went from $75 to $123. I need a bill closer to $75 a month. How?!
My bill went from $45 to $75 as a promotion ended. Then my bill went from $75 to $123. I need a bill closer to $75 a month. How do I accomplish this??!
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