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Hello @user_6j5f0k are you still having your issues with your Xfinity app?
No picture on Xfinity Stream on Apple TV
I have sound but no video. I have update app, powered everything on and off but nothing works. I had. Video on this tv and app for 2 months - now no picture (but sound and I can see Guide, etc.)
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Internet drops out everyday at the same time
Every single day at sometime between 7PM to 9PM the internet in my neighborhood becomes very spotty. Sometimes this lasts a few minutes, sometimes it can last like an hour. Numerous neighbors report the same issue at the same time, so it has to be a Comcast problem. I can't get through to anyone to
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Your Home Network
Cancel Streamsaver
Hi there. I need assistance canceling streamsaver. It doesn't appear that there's an option to cancel from my account? Thanks!
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Xfinity Stream Website
We are a corporate digital department that supports residential and business customers. I have responded to you directly in our direct message regarding your concerns. I hear you, I see you.
help with our xfinity subscription
How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1.
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Hi, thanks for the answers, but the missing email messages have not shown up. I do not have a 'Recovered Deleted Items' option in the trash folder. I can't even get into Xfinity email anymore. Any help much appreciated!
lost email
I was recently asked by Xfinity to migrate my email account over to the Yahoo platform. On 11/21/25 I went through the migration steps as instructed, but when I opened the email account, all of my email for the dates 11/15/25 to 11/20/25 disappeared. I am hoping to retrieve the emails because there
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Hello @user_w4637l are you still having your issues with your Xfinity Stream?
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
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I would like to speak with an actual supervisor. That was another complete waste of my time - hours and hours.
help with our xfinity subscription
How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1.
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I hope you had a successful transition. Both my wife and I transferred over, and now we cannot access anything through Outlook.
Yahoo transition issues
Hi all i just completed the transition to yahoo and added the account to my iPhone however I am having trouble adding it to macOS native mail app when I try to add a yahoo account in mail it’s inactive and looks like it’s still trying to use Comcast’s imap settings also now I keep getting a notice w
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Not deleting recordings
My recorded shows after watching I click delete. It says they are deleted in the percentage of show is showing, but they are still listed on the list of recorded shows. This is happening on my phone as well as on my fire stick. I have had Comcast out and spoken to multiple people on the phone and st
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Xfinity Stream App
how is this still an issue? it's been almost a month already. Can we get a credit?
NHL Center Ice “Program Info Unavailable “
Why are approx half the center ice channels displaying program info unavailable?
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My modem was in bridge mode as well. I got a new router and it wasn't getting an IP from the Xfinity modem so I went to log into the modem admin portal and had the same experience as this thread, including the missing “Wi-Fi tab - View Wi-Fi equipmen
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Transferred from Verizon, was promised my phones would be paid off
Hi, I recently transferred my plan from Verizon over to Xfinity because of their promotion that they offered me while I was on a call about getting a better rate for my internet service. Long story short, I got talked into switching over to Xfinity. I was promised they would pay off the rest of the
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Plan
user_6xe2mm I am sorry there is nothing that can be done to add NOW as a bulk account service. Have you contacted the person that is in charge of the bulk account in your community to check what internet options they can offer?
Bulk contract
“I’m a homeowner in the Lago West HOA in Plantation, Florida. Our community receives Comcast bulk service under a community contract. I am requesting information about the bulk account or income-sharing agreement for Lago West HOA, including the account number, term dates, and billing details.”
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I have a question about Bulk service unique to my particular community where Bulk video is provided to both a main building with apartments and 21 outlying cottages. Xfinity's bulk agreement with my community does not cover internet service from Xfi
Bulk contract
“I’m a homeowner in the Lago West HOA in Plantation, Florida. Our community receives Comcast bulk service under a community contract. I am requesting information about the bulk account or income-sharing agreement for Lago West HOA, including the account number, term dates, and billing details.”
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Internet doesn't appear to be upgraded
I upgraded from 500MBPS to 2000MBPS. It said I have all the right equipment. I followed all the procedures and recommendations. The speed is still reading not quite 500, some devices it went down to 150. Everything has been restarted several times. Your app weirdly reads at 2100 in a speed test on a
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Your Home Network
Just found this thread. Sorry for resurrecting it... I, too, am trying to set up port forwarding with my residential xfinity Internet service. I just spent several hours on the phone with various xfinity support people, to no avail. They all seemed
port forwarding on customer owned modem
I can't forward any ports, and I can't even ping my home computer from outside the local network. It looks from googling that turning off "advanced security" might be the answer, but I can't figure out how to do that. All the instructions say to go to the "security tab", but my Xfinity app doesn't h
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I accidentally deleted ALL my saved emails in my inbox. ... Does https://www.xfinity.com/support/articles/recover-deleted-email help? Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a po
Restore deleted messages that aren’t in the trash folder
I accidentally deleted ALL my saved emails in my inbox. They are not in my trash folder. Can someone from Xfinity help me restore my email to what it looked like yesterday? Some are old emails.
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Hello Anon589387! I definitely understand how important it is to have my TV watching uninterrupted, especially when I'm watching something important to me, so I appreciate you taking the time to let us know about the trouble you've had recently. Abov
Equipment and service the worst
I want to make a formal complaint about the COMCAST system that underperforms all the time. At least 3xs a week my TV experience is interrupted by locking up and I have to reset(power down and up) my equipment. I’ve changed it out several times and to no avail it [Edited: Language]. Due to it being
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@user_xfmr7c I forgot my Xfinity ID and am trying to recover it. When I chat with the Assistant, it has me look up and when I give it my email it says “This information doesn't match our records Try again or contact us and one of our agents w
Xfinity Support
I forgot my Xfinity ID and am trying to recover it. When I chat with the Assistant, it has me look up and when I give it my email it says “This information doesn't match our records Try again or contact us and one of our agents will be happy to help” and directs me to the AI which CANNOT HELP as I C
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swill82 That would be frustrating to deal with interruptions each night you have reached the right team to make sure you get the help you need. If you could send our team a direct message with your full name, the name listed on the account (if differ
XfinityAmandaB
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Internet drops out everyday at the same time
Every single day at sometime between 7PM to 9PM the internet in my neighborhood becomes very spotty. Sometimes this lasts a few minutes, sometimes it can last like an hour. Numerous neighbors report the same issue at the same time, so it has to be a Comcast problem. I can't get through to anyone to
Question