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Thank you for sharing that info @train_wreck !
PSA: for gateway web page access, if you don't see "View WiFi Equipment" in app, delete and reinstall it
Hey folks, just putting this out there in an attempt to be helpful. If you are trying to enable web access to the http://10.0.0.1 page on the gateway and are following the instructions listed here, you may find that there is no "View WiFi Equipment" button. If so, delete the app off of your device a
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u
No service
Had a power outage today and since then I have a blinking orange light on modem with no cable or internet connection
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service Shut Down After Address Change — Self-Install Was Working, No Notification Given
Hi Xfinity Community, I’m hoping a Community Specialist can help review an issue with my account, as I’ve been going in circles with support. I recently moved from Apartment 2553 to Apartment 2527 in the same building. I completed a self-install, and my internet service was working normally at the n
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I'm having the same problem. Xfinity you have had plenty of time to fix this problem and it's obviously widespread and it's obviously from one of your earlier changes. Please fix it
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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mobile trade-in credit - Escalation
Hello I am a mobile customer who traded-in my phone for $1100 in credits in a recent promotion. The phone have been received and accepted by Xfinity per the emails i received, but no credit was received. Support agent just reassure falsely to wait a month before seeing any credit. I had sent two oth
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Devices
I am demanding immediate executive attention. My internet service was billed from the day we scheduled the install, yet I had no functional connection for ~15 days at home. My phone service also took an unacceptable amount of time to activate due to
Reached the Breaking Point — Need Real Escalation Today
’m posting here because my service issues have gone so far beyond “inconvenient” that they’re threatening my ability to keep working and stay stable. I rely on my connection to make income, and I’m not exaggerating when I say this inconsistency has put me on the edge of losing work I can’t afford to
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Accepted Solution
@user_2q2wzi I would be more than happy to review your account to confirm the cancellation status of your order. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter
Account not reflecting cancellation
I canceled my services over the phone with an agent and received a cancelation confirmation number. My account now shows a credit for “upcoming charges,” but nowhere in the app do I see that my services have been canceled. I also still see an amount due on December 22 for services in January, even t
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Accepted Solution
Account not reflecting cancellation
I canceled my services over the phone with an agent and received a cancelation confirmation number. My account now shows a credit for “upcoming charges,” but nowhere in the app do I see that my services have been canceled. I also still see an amount due on December 22 for services in January, even t
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Billing
@Anon1395493 I am sorry to hear it not working. Have you migrated to Yahoo already?
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Okay, I've noticed that on daily resets, the local login (admin & password) get cleared from the gateway. Even though I've selected it, to be able to login, I can't do that, even after resetting the gateway, so I should be able to get in using th
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
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user_9v0k8h, Hi there! Thanks for reaching out. I can understand the importance of being able to log in to your account as a consumer myself. I am sorry to learn that we have made you feel this way. You've reached the right team of experts who can he
"Looks like you're not an Xfinity Mobile customer" despite definitely being an Xfinity mobile customer
When I login to Xfinity Mobile, go to the top right dropdown and click "Account", I'm redirected to https://www.xfinity.com/mobile/my-account/add-xfinity-mobile/non-user where it says the error message in the title. Just looking to access the information on my account page. It suggested contacting t
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HI @RustysDaddy Thank you for commenting on the thread to let us know what you are seeing. Did you by chance reach out below to XfinityAlex as he recommended?
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Service Shut Down After Address Change — Self-Install Was Working, No Notification Given
Hi Xfinity Community, I’m hoping a Community Specialist can help review an issue with my account, as I’ve been going in circles with support. I recently moved from Apartment 2553 to Apartment 2527 in the same building. I completed a self-install, and my internet service was working normally at the n
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Customer Service
GSearer, Hi there! Thanks for reaching out. Are you still experiencing issues with receiving emails on Outlook?
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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Good morning, @user_7ljhix! We've been checking in with you periodically over DM, but I haven't heard from you recently, so I wanted to stop by and leave a public comment for the sake of the community (and so that maybe tagging your username would se
New construction - cable appears to be connected, but support says construction is still required
Hello, I have a new construction home that needs internet service. I see a coax cable running from my basement, out of the house, and running up the power pole. I believe that means I'm connected to the network, and Comcast just needs to get my address into the system. I have attached 2 pictures bel
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user_kxh759 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how
Deadline to claim free mobile line included with my internet plan
the ad says 90 days from purchase of internet plan to purchase but nowhere in my online account portal or xfinity app has such info. Live agents provided confusing different answers: some says days, some says ASAP to secure the offer. Can you help to confirm? I heard of many stories on xfinity not h
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Good morning @Zebrasnot it is normal to get a new account number anytime you move. Our account numbers are associated with postal addresses. If your address changes, your account number will change. We'd be happy to work on getting your purchas
OnDemand Purchases
Customer for over 15 years. We moved 09.27.2025. We made several OnDemand movie purchases at the old address. They did NOT transfer to the new address. Not sure why. Immediately upon moving to the new address we had quality issues. Was advised to take in our cable box and get a new one. We also disc
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u
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Wi-Fi outage
How long until it will be back up?
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