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@user_2554d5 You can absolutely split the WiFi frequencies. In the Xfinity app, go to the WiFi tab, then select WiFi details. From there, choose Edit WiFi settings and toggle Split bands to On. Once the bands are split, make sure each network
WiFi Printer not connecting to WiFi on new XFi router
Recently my Xfinity modem/router was replaced with the latest model, Model Name: Xfinity xFi Gateway (XB8-T). They sent out a technician who came to the house and installed it. Eveything seemed to check out however, later on realized that my HP X576dw Officejet Pro was no longer able to connect to t
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Based upon a message in the other thread, I'm going to try using a firestick.
why is the Xfinity steaming app so poor?
Endless frustrating problems with the Xfinity streaming app on a Samsung Smart TV. Multiple times, just end up locked on the purple screen with the three flashing dots. Have to perform multiple random combinations of reinstall, power-off, clear-cache to get back to a working state, took 22 minutes t
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Thank you so much for this update. i am glad the tech was able to repair the connection at the pole. I did take a look at the signal on our end and i do see the downstream level. Did the tech see the downstream level signal when they were out there?
Packet Loss
Hi, I have been experiencing packet loss and intermittent connection drops (once a day) since there was maintenance done in my area around 10/22/25 - 11/6/25. I do not believe it is related to my equipment as I was using the same equipment next door without issues before moving into the neighbor's h
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
Streaming
Hi, I got a new phone and cannot get my xfinity app to stream on it. can someone help?
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user_xswxux Hi there! Our team will be happy to assist you with this. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top r
Billing Help!
I have been charged $100 with another $150 on my account past due despite having cancelled my residential wifi service months ago after moving to a new apartment. After 10+ phone calls I continue to get hung up on before ever reaching a real person, what can I do?
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I did some more research and found that a possible solution is to connect the printer specifically to the 2.4GHz network SSID. Do you know if this new router uses separate network names for each band? Or is there a way I can manually split the
WiFi Printer not connecting to WiFi on new XFi router
Recently my Xfinity modem/router was replaced with the latest model, Model Name: Xfinity xFi Gateway (XB8-T). They sent out a technician who came to the house and installed it. Eveything seemed to check out however, later on realized that my HP X576dw Officejet Pro was no longer able to connect to t
Question
why so much! Please help me!
What is “ Video Price” on my bill
What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?
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@XfinityGabriel YES
What is “ Video Price” on my bill
What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?
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groverbird We definitely understand how frustrating that can be. I've been there. Our team is happy to help yopu make the change! Can you initiate a direct message and start with your full name and address? To start a direct message, yo
change plan
Why is it so [Edited: "Profanity"] hard to change my tv package? Website gives a complete runaround and refuses to make real changes
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Requesting a full refund for unused equipment
[Edited: "Personal Information"] Account number:[Edited: "Personal Information"]I have been a customer of yours since 2007. I am now a single mom and I have been paying way to much for my service since February 2024 it is when I moved so almost 2 years. I have had Xfinity equipment in my possession
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Billing
my video price is 124.90 wht???
What is “ Video Price” on my bill
What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?
Question
Billing Help!
I have been charged $100 with another $150 on my account past due despite having cancelled my residential wifi service months ago after moving to a new apartment. After 10+ phone calls I continue to get hung up on before ever reaching a real person, what can I do?
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Billing
I apologize for any frustration caused by the service interruption @user_sge56d. Our team would be happy to review your account for any updates. We appreciate your continued patience while we work to restore service. Any time frame given is only
Terrible service terrible customer service
Horrible customer service last night. I was without Xfinity for three hours plus this morning. I have no TV no Xfinity working there’s a outage and yet I can’t get through to talk to anybody about a credit. This is absolutely unacceptable. Please contact me on my email, which is [Edited: "Personal I
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Tried every option the site asked. Did not allow me to progress anywhere past the selections. Continued efforts simply caused the site to lock into an endless loop and eventually would deny access even with a valid login. Even went as far as saying m
change plan
Why is it so [Edited: "Profanity"] hard to change my tv package? Website gives a complete runaround and refuses to make real changes
Question
Hey there, @user_is19j7. Our team would be able to assist with making that change for you. We would hate to lose you as a valued customer but we understand sometimes changes need to be made. If you could please send me a DM with your first and last n
Quit!
I need to cancel my service. You used to have excellent customer service with lovely humans but now you have a useless bot in addition to your anti-customer politics. So get me out of here! This text box doesn’t even work right……..humans but now you have a bot
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@user_aey9t2 Our community expert had some good questions and provided some great tips to help isolate the issue to assist us with troubleshooting your connection concern. Let us know if you're still having difficulties so we can provide assistance!
Terrible Internet Connectivity
My internet is constantly just not working. It still says there is internet but it is incredibly slow and will not load anything. and the fact that you cannot speak to a live agent with this company is absolutely ridiculous. as soon as this pay period is over, i will be switching companies.
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outdoor camera wires chewed by rodent
I need to get a replacement wires for my outdoor camera. can I order one please?
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Devices and Equipment
Thank you for the information @user_gha16. Lets take a look at the account and we will see what's going on. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary&bul
Receiving Text Messages Constantly; Return UNUSED Equipment
I am at my wit's end. How do I stop these text messages: Hi, Xfinity here. Please return your UNUSED Xfinity equipment. This will reduce your monthly bill and protect the environment. I canceled TV service in November 2025, I returned all of the TV boxes and remotes that I had. I kept the Internet s
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Switch to Comcast Business Class seems to have "fixed" the issue.
EcThirtyOne
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Internet is nigh unusable during peak hours
Gigabit Plus Internet Plan customer here. Since the very start of service, we have experienced slow speeds, high latency, and flat-out drops in service throughout the day, but MOST notably from 4 PM until the end of the day. We have had SEVERAL technicians out, replaced the wires in the house all th
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