Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (419.7K)
There was no error code. The film was going along fine and then it just ended.
help with a recent movie purchase
acct #[Edited: "Personal Information"]. I purchased Pacific Rim" this month. I love this movie but it's a 2 hour movie and you only gave me 28 minutes of it. Can you fix this [Edited: "Personal Information"]
Question
iPhone 11 traded-in in August 2025, still waiting for monthly credits to be applied to my bill - please help!
I purchased a new iPhone 16 in July 2025 and opted to trade-in my iPhone 11 for monthly credits. The whole process has been a fiasco with me never receiving any email communication whatsoever from Xfinity about the process. I never received a shipping label to send in the old phone. I had to contact
Question
•
Devices
Changing email address in Peacock
I cannot update email address on peacock because it is an inactive comcast address. To change or update the email address, Peacock wants me to follow the prompts sent to the inactive address. Help please.
Question
•
@user_djf08v Thanks for adding a post to the community. Fee's like that apply for having applied payments returned, or pulled by the bank for insufficient funds. The reversal you mention on the 18th would have caused it. If your payment was not retur
Xfinity Support
Hi, there is a $30 E check fee on my bill due January 13 and I’m not sure why there is. My bill says it was paid on December 5 but then a payment reversal was done on December 18 and now I’m seeing there is a $30 charge. Can somebody please reach out to me to get this fee taken off because the bill
Question
Updated payment info not being used on my account
I updated my payment info changing from a credit card to checking account some time ago. I just verified it does show this update on the website and that my old payment (credit card) is no longer there. My autopayment is still going to my credit card. Please fix. Thank you :-)
Question
•
Billing
Ultimate tv package vs new tv premium package
Been reviewing the new tv premium package vs my current ultimate tv package. Been following some links from other threads and news articles and have a few questions on this. Are there any differences in the channel lineups? My current bill says the ultimate tv includes limited basic, sports & news,
Question
•
Billing
4k box repeated service failures
I attempted to "upgrade" to 4k cable box during first week of November 2025. The 4k box would not connect to TV. Multiple efforts by technicians, reached via chat and phone conversation, were unable to provide a resolution. Three technicians visits failed to get the 4k box to function properly. Duri
Question
•
X1
Hi there, @user_io1at0 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having not getting the promotion that was offered to you. Please be assu
Xfinity Not Honoring Promotion
As stated by numerous Xfinity users, I purchased a new phone during a promotion. I added a new line of service with premium unlimited. The promotion was $400 the phone spread out over the 2 year financing period. When trying to place the order initially online, the credit wasn't appearing. I decided
Question
@rita.1 I've been in contact with our engineer team, and they wanted me to check to see if you're still having issues with the NOW TV. Please follow up at your convenience, I look forward to hearing back from you.
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
Question
Hello user_zr48wc thanks so much for contributing to the conversation here on our Xfinity Forums! The Xfinity Stream App is available for internet-only customer on select mobile platforms, and does have more curated content than the full Stream App a
Xfinity Stream App on Roku trying to force subscription
I downloaded the Xfinity Stream app onto my Roku device and logged in; however, the loading screen is trying to get me to subscribe to a television package for $48/month more on my bill. There is no place to decline this subscription, so I cannot move forward on the app. The xfinity stream app opens
Question
user_1yjv6m Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
New Contract: Glaring Billing and Account Status Errors
Hi, We have been Comcast home consumers for over thirty years. On December 15th, we signed a new deal for 1 gig monthly internet and TV Plus. I can provide the contract receipt if helpful. However, our Xfinity online account wrongly reflects our TV plan as the Core Plan, as opposed to the TV Plus pl
Question
Your refer a friend link is broken
refer a friend customer service
how do i know if my refer a friend transaction is in the system?
Question
Go to an Xfinity store. Call support. Ask here and wait for an invite to send a DM.
How do I replace an XG2v2 cable box with XG1v4 box
How do I replace an XG2v2 cable box with XG1v4 box
Question
user_m41ekq Thank you for reaching out! We can open an investigation for you on this concern. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Message"
Unresolved iPhone 17 “On Us” Promotion Error — Immediate Executive Assistance Requested
I am seeking executive-level assistance for an unresolved Xfinity Mobile promotion and billing error that has been ongoing since October 2025. On October 6, 2025, I visited an Xfinity retail store to participate in the “iPhone 17 on Us” promotion. The in-store agent, Omarion Haywood, processed the t
Question
Xfinity Support
Hi, there is a $30 E check fee on my bill due January 13 and I’m not sure why there is. My bill says it was paid on December 5 but then a payment reversal was done on December 18 and now I’m seeing there is a $30 charge. Can somebody please reach out to me to get this fee taken off because the bill
Question
•
Billing
user_ufo8rv, Thanks for confirming this for me. We would like to investigate this further. To further assist, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account. You can start by
Unethical and Deceptive Xfinity Customer Services Practices
A gentleman submitted the post below in 2024. I experienced exactly the same thing last week. I am sure I am not alone. It absolutely shocking that Xfinity allows their customer services representatives to engage in such Illegal and unethical business practices and refuse to take corrective action t
Question
I've had Disney for over a year now. I had one of the original posts and it started occurring about the beginning of August. When I started noticing it, I saw where one can change the playback settings and tried that. That did not
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
Got it. Great feedback, @user_tf3p9z! The article, of course, mentions it. But I'm not sure if I've heard any customer share with us before that the email doesn't advise of the possible time frame. If you need anything else in the meantime, please le
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to
Question
@user_q9m1z7 Thanks for adding a post. Let's verify the balance on your mobile account. There should be a final statement, and reminder emails regarding any balances due from your account, even if it's closed. Send us a direct message with your full
Collections error
As many people have posted online I have had an xfinity mobile account sent to collections in error. I had called in September to verify the account was closed and had no balance (I have screenshots of the confirmation). To make matters worse I had not used the line at all for months before deciding
Question
Hi there, @XUMLUQWDKDZWBCD Thank you for reaching out. Your Xfinity autopay is likely still using the old credit card because the bank account was added as a new option, but the default for autopay was not switched; you need to go back into your Xfin
XfinityRichard
commented
1 day ago
to the conversation:
0
0
Updated payment info not being used on my account
I updated my payment info changing from a credit card to checking account some time ago. I just verified it does show this update on the website and that my old payment (credit card) is no longer there. My autopayment is still going to my credit card. Please fix. Thank you :-)
Question