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Inactive Comcast.net email account is now closed
How can I get my comcast.net email address back? When I try to log in on the web, it says my account is closed because I did not log in for 90 days. This is true. How can I reactivate it and receive new emails?
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Monthly Bill & Bank Account
If I change from paying with my MasterCard to my bank account, will I be billed $10 less per month?
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Billing
Gateway blinking light won’t stop
I received my gateway a few days ago and plugged it into 2 different coaxial outputs securely, tried power cycling multiple times, but the light won’t stop blinking white. I confirmed that Xfinity service at my address is active and has no issues and still nothing. What can I do about this?
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Your Home Network
Unfortunately, none of tips worked. The issue truly is that the gateway stops sending the 2.4 signal (down again today). I can use the app to switch off band sharing and give the 2.4 network a new name. Then when I look for available WiFi networks, i
2.4 GHz signal disappears
I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo
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it was a NIGHTMARE to deal with mainly because I kept getting all sorts of different answers. once I posted on this forum though, I received a phone call that solved the issue. im not sure if its because I check boxed everything on my end (filed a cl
new iPhone 17 pro ordered, Fedex package tampered with, phone stolen upon arrival
How do I contact the executive resolutions team? I have been sent everywhere and told to contact, fedex, file a police report, blacklisted the iPhone that was stolen---nobody seems to be able to get back to me in regards to replacing my stolen phone. when fedex delivered the package, the package had
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etak28 Thanks for the update! Have you tried to activate Peacock by going here? https://www.xfinity.com/yoursubscriptions
How do I activate Peacock with the 1 gig internet bundle?
I have tried acivating it, but there is never an "Activate" button and if I try to log into peacocktv.com it forces me to sign up again for a monthly payment. How do I log into Peackcocktv.com with my free account and watch shows in my browser?? I am just in a loop trying to activate this, there is
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@user_t2r5ya it took about 10-11 days for the matter to be resolved. literally the moment I posted on this forum, I received a phone call like a day after. apparently the stolen phones have been an ongoing thing with fedex as the boxes arent necess
new iPhone 17 pro ordered, Fedex package tampered with, phone stolen upon arrival
How do I contact the executive resolutions team? I have been sent everywhere and told to contact, fedex, file a police report, blacklisted the iPhone that was stolen---nobody seems to be able to get back to me in regards to replacing my stolen phone. when fedex delivered the package, the package had
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Hey there, @user_imw18n, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile account. We would be happy to help you with ensuring your account was disconnected as requested. Can you please send us a Direct Message with your f
Xfinity mobile fraud
I've been fighting with Xfinity since October because they keep taking money from my account, and no one in customer service or the stores is helping. I canceled my plan, but they're still pulling money. Who can I talk to to make this stop? It's been months!
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user_722dc0 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
File a complaint
I need to report an employee from the South Yarmouth MA Xfinity office. The woman’s name is Kari, she was very disrespectful to me when I asked for help and would not help me with my phone and I needed a manager who quickly helped me. This woman’s demeanor is unacceptable, and she should not be work
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help with peacock subscription
I am a diamond rewards member. I received a peacock subscription as one of my rewards. When i recently changed my internet speed, i lost access to peacock. Please help to reinstate my access to peacock that i received as a diamond level reward.
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Channels and Programming
@user_3ohi2s Happy to hear that the issue was resolved! Let us know if you need anything else in the future. We are always here to help and available on this platform 7 days a week. 😀
new iPhone 17 pro ordered, Fedex package tampered with, phone stolen upon arrival
How do I contact the executive resolutions team? I have been sent everywhere and told to contact, fedex, file a police report, blacklisted the iPhone that was stolen---nobody seems to be able to get back to me in regards to replacing my stolen phone. when fedex delivered the package, the package had
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@XfinityThomasB it's been resolved now as of yesterday! I appreciate it!
new iPhone 17 pro ordered, Fedex package tampered with, phone stolen upon arrival
How do I contact the executive resolutions team? I have been sent everywhere and told to contact, fedex, file a police report, blacklisted the iPhone that was stolen---nobody seems to be able to get back to me in regards to replacing my stolen phone. when fedex delivered the package, the package had
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Worst experience; getting a new provider
I was trying to add a 9th line to my account. I have been a customer for years but yet they cant verify my account. We spent hours on the phone with xfinity and then we were sent to the Danbury location. They kept saying we have never seen anything like this. Two different managers called some back
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Devices
This same thing happened to me three times in the last month. Two of those times, the boxes were empty. Even worse, I never ordered any of these phones! Xfinity is "investigating" the matter, but in the meantime, my credit card is being
new iPhone 17 pro ordered, Fedex package tampered with, phone stolen upon arrival
How do I contact the executive resolutions team? I have been sent everywhere and told to contact, fedex, file a police report, blacklisted the iPhone that was stolen---nobody seems to be able to get back to me in regards to replacing my stolen phone. when fedex delivered the package, the package had
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Xfinity mobile fraud
I've been fighting with Xfinity since October because they keep taking money from my account, and no one in customer service or the stores is helping. I canceled my plan, but they're still pulling money. Who can I talk to to make this stop? It's been months!
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Customer Service
Undergrounding from pole to house
We are undergrounding PG&E from the pole to our house and need to do the same with Comcast. Can someone please let us know how to get this started? We have tried multiple avenues to no avail and will need to change providers if we can't get this resolved.
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Customer Service
I am very sorry for that channel loss. If you have read the explanation of that loss, it is unfortunate that those disputes on those costs to carry those channels put customers in the middle.
Scripps Channel
Why was the Scripps channel removed from our TV line-up? We live in Venice, FL and are paying almost $400. per month and they take off our only access to our Tampa Bay Lightning hockey game? What a rip-off!
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Internet Speed
Some how my internet speed got lowered without my knowledge. I would to like to talk to a manager to get it put back to where it was before the reduction.
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Customer Service
@user_1ld6sn Thanks for adding a post to the community, and letting us know what happened. Our internet speeds recently changed, so going back to a prior internet promotion is not possible. We now have 300 Mbps, 500 Mbps, 1 Gig, and 2 Gig speeds to
XfinityBenny
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18 hours ago
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Internet Speed
Some how my internet speed got lowered without my knowledge. I would to like to talk to a manager to get it put back to where it was before the reduction.
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