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We would be happy to assist you from here in any way. Are you attempting to access your email with your Xfinity app or at the website?
Email log in
Why is it Comcast can’t figure out a simple way to log into email like everyone else.
Question
Startup Step Status Comment Acquire Downstream Channel 453000000 Hz Locked Upstream Connection OK Operational
Dynamic Range Window violation
Hello, I have been experiencing random outages that I have traced back to my modem. Upon checking the modem, logs I am seeing these errors, which correlate to other similar complaints. How can I get this resolved? 13:49:17 Wed Nov 19 2025 Warning (5) Dynamic Range Window violation 14:07:20 Wed Nov 1
Question
Dynamic Range Window violation
Hello, I have been experiencing random outages that I have traced back to my modem. Upon checking the modem, logs I am seeing these errors, which correlate to other similar complaints. How can I get this resolved? 13:49:17 Wed Nov 19 2025 Warning (5) Dynamic Range Window violation 14:07:20 Wed Nov 1
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Your Home Network
Found it it’s in the forum just sent the message
The worst experience with both Mobile and home internet
I have been a customer for some time and as of recent my mobile service and internet have been garbage. I spent several hours in the stores and online trying to reimburse for out of country charges. I was told in the store the issue was all set to only find out two weeks later the charges that were
Question
@user_6vxhdq I'm glad to see you were able to find the direct message option, and just received that. I'll follow up with you there to continue, thank you.
The worst experience with both Mobile and home internet
I have been a customer for some time and as of recent my mobile service and internet have been garbage. I spent several hours in the stores and online trying to reimburse for out of country charges. I was told in the store the issue was all set to only find out two weeks later the charges that were
Question
user_1cfbnw, thank you for reaching out to Xfinity Support. I'm not finding anything on this error code. Are you still having trouble?
comcast.net
My Microsoft Outlook 365 could not download nor sent email through comcast.net. Was working this morning. Now each time I tried to sent an email it gaves me an error that it could not connect to the server.
Question
@user_6vxhdq you may need to look for the option to "opt out of marketing" and opt out, I've seen this causing issues with not being able to send the direct message when working with customers reporting similar issues.
The worst experience with both Mobile and home internet
I have been a customer for some time and as of recent my mobile service and internet have been garbage. I spent several hours in the stores and online trying to reimburse for out of country charges. I was told in the store the issue was all set to only find out two weeks later the charges that were
Question
There is no direct message just the normal chatbot
The worst experience with both Mobile and home internet
I have been a customer for some time and as of recent my mobile service and internet have been garbage. I spent several hours in the stores and online trying to reimburse for out of country charges. I was told in the store the issue was all set to only find out two weeks later the charges that were
Question
Hello there! Thanks for using our Forums and for taking the time out of your day to contact us. I see that you are having some issues with Peacock and we are here to help figure all that out. In order to get started can you shoot us a DM with your na
Peacock Premium activated, but not working
My Peacock Premium no longer works with the connected account email login, but the Xfinity subscription website still shows it as active. I tried unlinking it to relink it, but the pop up shows an error telling me to close the pop up and try again later. I need it to be manually unlinked, so I can r
Question
Hello, @user_6vxhdq thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would like to investigate the Xfinity Mobile billing and the internet network issues. If I was in your shoes, I would feel dishea
The worst experience with both Mobile and home internet
I have been a customer for some time and as of recent my mobile service and internet have been garbage. I spent several hours in the stores and online trying to reimburse for out of country charges. I was told in the store the issue was all set to only find out two weeks later the charges that were
Question
Having issues with my WiFi
It started about 10-12 days ago and our WiFi is running very slow - not sure anything changed but so much slower - causing games to glitch, devices much slower.
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Your Home Network
Underground line installation
is there a cost to homeowners for neighborhood installation, repairs etc.
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Customer Service
Peacock Premium activated, but not working
My Peacock Premium no longer works with the connected account email login, but the Xfinity subscription website still shows it as active. I tried unlinking it to relink it, but the pop up shows an error telling me to close the pop up and try again later. I need it to be manually unlinked, so I can r
Question
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Customer Service
BTW both my husband and I were in the Manchester NH store in Mall of NH trying to resolve this matter and we were treated awful. You should really get a manager in there and do some customer service training because my experience was not a great one.
The worst experience with both Mobile and home internet
I have been a customer for some time and as of recent my mobile service and internet have been garbage. I spent several hours in the stores and online trying to reimburse for out of country charges. I was told in the store the issue was all set to only find out two weeks later the charges that were
Question
Hi rowingvol! Thanks for taking the time to reach out on our Xfinity Forum regarding the signal strength issues you've been experiencing. We value you as a customer, and we know the importance of getting this addressed. We truly appreciate all the tr
X1 box signal strength
Hi I have continual problems with signal strength. The symptoms are not consistent but it is annoying. The symptoms are channels freezing or pixelated and on and off internet connectivity issues. The speed to the router is very good 1.2 - 1.8 Gbps, latency 20ms, jitter 7ms. Setup 1. Passive splitter
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spokane_will, Hi there! Thanks for taking the time out of your day to reach out. I never like being surprised with unexpected charges on my bill, so I can relate to the inconvenience this has caused. You've reached the right team of billing experts.
Unlimited plan with overage charges
I've chatted with agents in the past and gotten some of the overage charges resolved, I was assured I would not see future overage charges, but over the past many months I've been charged overages 5 out of 6 of those months. I have a statement from back in May or June where some of those charges wer
Question
The worst experience with both Mobile and home internet
I have been a customer for some time and as of recent my mobile service and internet have been garbage. I spent several hours in the stores and online trying to reimburse for out of country charges. I was told in the store the issue was all set to only find out two weeks later the charges that were
Question
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Customer Service
The upstream power is too high / out of spec. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, the unbonding of channels, and those errors In an effort to try to obtain better connectivity
EG
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23 hours ago
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Dynamic Range Window violation
Hello, I have been experiencing random outages that I have traced back to my modem. Upon checking the modem, logs I am seeing these errors, which correlate to other similar complaints. How can I get this resolved? 13:49:17 Wed Nov 19 2025 Warning (5) Dynamic Range Window violation 14:07:20 Wed Nov 1
Question