Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (413.9K)
Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to
Xfinity My Account
The website has been about as stable for me as it's ever been over the last few months. A few days this week things have been odd with it. Again today. In getting an answer to a question I can normally access in my account (but that wasn't working this week), and chatting with a person online, they
Question
Ok, so there IS maintenance being done. That's fine, it's just super annoying when someone on these message boards (and Xfinity employee supposedly) says there's no notice of it (on a previous post today) after a salesperson told me there was on the
Xfinity site
How can I pay my bill when this site keep displaying a can't access this page now message. I have a development background and I have major problems with the site - anyone else?
Question
jdawg90 Even though Edge and Chrome share the Chromium engine, websites can work better on one due to unique features, Microsoft/Google service integration, slight code differences (like new features in Edge), different default settings (ad-blocking,
Xfinity site
How can I pay my bill when this site keep displaying a can't access this page now message. I have a development background and I have major problems with the site - anyone else?
Question
user_pecrig Thanks again for reaching out! I'm glad we were able to help get your account disconnected. Take care!
cancel service
I would like to cancel my service and it is proving to be very difficult. I don't like that I have to schedule a call back in order to cancel. Why is there not a way to cancel online? You can manage your account by adding services but are not able to cancel. I am sure this is intentional, but it is
Question
BTW. Yahoo tech support for Email Is not Free. I transferred my email and called them and they were worthless, and told me I had to pay to get Tech Support for my email problems after I transferred to Yahoo Mail. It turns out my problem was that the
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
Question
Hey there, MacLady! We appreciate you bringing this issue to our attention regarding your attempt to access all your other email accounts from XFINITY. Have you tried a different web browser and cleared the cache and cookies from the web browser hist
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
Question
Don't Edge and Chrome both run on Chromium? Is there really a significantly difference in website rendering given they're both based on Chromium underpinnings?
Xfinity site
How can I pay my bill when this site keep displaying a can't access this page now message. I have a development background and I have major problems with the site - anyone else?
Question
Hey there @user_166f5q, I completely understand your feeling that you aren't receiving enough value for your $250 monthly payment. Making sure your household services are within your budget is extremely important! I can assure you that navigating our
Tired of bill going up new customers get all deals and equipment
I’m tired of paying my $250 per month bill and not receiving any benefits. I am looking at changing Internet services and would like to talk to somebody in customer retention. I have been quoted by Verizon and T-Mobile and they are much cheaper. The online system is so confusing and I don’t know wha
Question
I tried replying to this question about 5 previous times. I've tried in multiple browsers on my Windows computer, multiple browsers on my Android phone, and a MacBook. The "Sign In" button, when clicked on any of those devices wouldn't do anything. N
Xfinity My Account
The website has been about as stable for me as it's ever been over the last few months. A few days this week things have been odd with it. Again today. In getting an answer to a question I can normally access in my account (but that wasn't working this week), and chatting with a person online, they
Question
Internet reconnection
I believe my service was shut off for nonpayment and have since made payment. How long does it take to reconnect my service? It’s been over a half hour and nothing yet.
Question
•
Customer Service
@user_dawtjt If you look around i had the same problems for over a year. I even filed a complaint with the FCC and as Confucius says "Man who pee's into wind, will get wet" What a waste of time!! I had my whole house rewired, a new modem etc. Sadly
Chronic internet outages making me reconsider Xfinity service
My internet will drop randomly throughout the day or will slow to a crawl. It's been doing this for a few weeks and started around the time there was an outage and work being done in my area. I've tried customer support, but I've found it really hard to get in touch with a human being.
Question
I am glad we were able to assist. Did the articles help resolve your concern?
XB8 Modem
I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?
Question
Good afternoon user_2rewy2. We would be happy to look into this for you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so,
Xfinity lost my trade in
I’m getting charged 1300 dollars for devices Xfinity lost. I mailed them in and they have no way to check. I will be contacting the BBB after being on chat with them for over 2 hours and getting nowhere.
Question
Comcast has no idea how to resolve this issue. They keep telling people to do the same steps knowing it's not going to work. They will keep you in the loop of try this and try that to waste your time and hope you give up trying. Look at the date of t
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
Question
3rd party email client issues
I use eM Client on a family computer for 5 comcast accounts. Those 5 accounts are for each family member that receives email on their iPhones using the iPhone email app or outlook. Worked seamlessly for years. In the past month, it stops syncing every day so new emails won’t come in on my eM Client
Question
•
Comcast has no idea how to resolve this issue. They keep telling people to do the same steps knowing it's not going to work. They will keep you in the loop of try this and try that to waste your time and hope you give up trying. Look at the date of t
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
Question
Tired of bill going up new customers get all deals and equipment
I’m tired of paying my $250 per month bill and not receiving any benefits. I am looking at changing Internet services and would like to talk to somebody in customer retention. I have been quoted by Verizon and T-Mobile and they are much cheaper. The online system is so confusing and I don’t know wha
Question
•
Customer Service
Good afternoon user_lwtnwv as long as the total past due payment has been made your service should restore instantly. Have you already unplugged your modem for 15-seconds, and plugged it back in? That can help with restoring the service if it takes l
XfinityJon
commented
1 day ago
to the conversation:
0
0
Internet reconnection
I believe my service was shut off for nonpayment and have since made payment. How long does it take to reconnect my service? It’s been over a half hour and nothing yet.
Question