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@Bcrown if the issue is still happening, I think it's best if we send another tech to follow up on the pixelation issue. We can help with that. You can use the Direct Messaging icon at the top of the page to send your name and service address to
amplifier replacement?
I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at
Question
Greetings @user_3frukp, and thanks for posting to the Xfinity forums, I hope this message finds you well. With the global travel pass, the requirements for it to be added to a line are the following: - Line is active in the billing system - Account
Does 45 day waiting period for Global Travel pass apply to new accounts or new lines?
I've been with Xfinity now for 45 days and also looking to bring my daughter over to the Premium Unlimited plan. She is currently in the UK and will be there for the next two years. This plan is right for us but I'm wondering if the 45 day waiting period to use international data voice applies to NE
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@user_44bpot, thanks for letting us know. We would like to look into this with you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support
False advertising from Xfinity Mobile buyout program
I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and
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Hello, @user_1qe0mg, and thank you for taking the time to post your concerns on our community forum. I'm sorry to hear about the trouble you've had getting this addressed, and I'd love to see what our team can do to help! Could you please send our te
Xfinity “lost” my trade in
I joined xfinity about a year ago and traded in an iPhone 16 and a iPhone 15 pro max. About 3 months in they started saying they never received the iPhones and after many tickets they said they did receive them but they were damaged (they were not sent damaged) then they said it was normal and now t
Question
Neither my wife or I have received notice from Xfinity nor Comcast that our email service has been moved from Comcast to Xfinity. This morning both of our Windows/Outlook based computers using our xxxxxx@comcast.net email addresses started asking fo
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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On the current unit it seems like the ports on the top row work but the bottom do not. Do you know if all three of the units on the link are functionally equivalent? The tech ddi not leave anumber, but when we were talking (before I realized there wa
amplifier replacement?
I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at
Question
Thank you for the update on the forms, @user_0tvr7i. I'm sorry this has been a poor experience for you. What I will need to do is open a ticket to validate and start the process for return. Could you please send our team a direct message with your fu
Return xFi pods
I’ve tried returning these two xFi Pods almost ten times now. Both in person at stores and online. I have heard NOTHING from Xfinity after completing so many online forms. I just want to return these before I have to pay the ridiculous $199.00 I was charged for these things that don’t even work well
Question
Thank you for the update on the forms. I'm sorry this has been a poor experience for you. What I will need to do is open a ticket to validate and start the process for return. Could you please send our team a direct message with your full name and fu
Return xFi pods
I’ve tried returning these two xFi Pods almost ten times now. Both in person at stores and online. I have heard NOTHING from Xfinity after completing so many online forms. I just want to return these before I have to pay the ridiculous $199.00 I was charged for these things that don’t even work well
Question
@user_nm2vma thank you for sending the DM, I was able to locate that and will follow up with you there regarding the account disconnection.
Terminated Internet Service But It's Still Active.
I returned my equipment and requested that my services be terminated last Saturday 11/29 however as of today 12/4 my internet service is still active and I was charged for service yesterday. I am requesting confirmation that my cancellation has been processed and I want to know the date that it will
Question
I filled out that form on these dates: November 6th November 18th November 26th I checked my email again and checked spam again - there is absolutely zero emails from Xfinity regarding my return attempts or responses to these forms being filled o
Return xFi pods
I’ve tried returning these two xFi Pods almost ten times now. Both in person at stores and online. I have heard NOTHING from Xfinity after completing so many online forms. I just want to return these before I have to pay the ridiculous $199.00 I was charged for these things that don’t even work well
Question
It’s so annoying like Xfinity can’t fix simple issues like this that has been ongoing over a year and still haven’t fixed it that’s why I’m going to Verizon
Xfinity Prepaid Portal has been broken for over a year
ever since i first signed up, I always get a blank page after I login to the prepaid user portal. I have tried clearing my cache/cookies, I've downloaded the app, tried on different devices and nothing gets me past the white page. The url for this page is "https://my.xfinityprepaid.com/en/account-pi
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Good morning @user_cb29d0, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have not yet started receiving the credits for your trade-ins, I know that is frustrating, but you have reached t
Device credit
Purchased two iPhone 17 and traded in two 15 during a promotion in Sept. I was due to be credited 1100 per phone. I have not received the credits and feel I was scammed. Customer service [Edited: "Inflammatory"] with Xfinity.
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American customer service
I need an American customer service bc the other countries are in a room with loud people around them and it hurts my head to try and talk to them. Plus trying to renegotiate my plan and they are very limited in credits and promotions. I call during business hours. Please help. AND NIT THE 1-800-XFI
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Customer Service
Thank you, I have sent a DM.
Terminated Internet Service But It's Still Active.
I returned my equipment and requested that my services be terminated last Saturday 11/29 however as of today 12/4 my internet service is still active and I was charged for service yesterday. I am requesting confirmation that my cancellation has been processed and I want to know the date that it will
Question
Device credit
Purchased two iPhone 17 and traded in two 15 during a promotion in Sept. I was due to be credited 1100 per phone. I have not received the credits and feel I was scammed. Customer service [Edited: "Inflammatory"] with Xfinity.
Question
•
Customer Service
user_nm2vma Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us about your closed account. We are here and happy to look into this to make sure everything is correct. In order to get started can you
Terminated Internet Service But It's Still Active.
I returned my equipment and requested that my services be terminated last Saturday 11/29 however as of today 12/4 my internet service is still active and I was charged for service yesterday. I am requesting confirmation that my cancellation has been processed and I want to know the date that it will
Question
ging4444 I would be pretty frustrated if I were in your shoes too. This is never something we want any of our family members to deal with. Let's pull up your account and come up with a resolution. Please send your full name and complete address via o
4k box frustration
After speaking on the phone and two chats with xfinity I drove 45 minutes to the nearest store and stood in line for over half an hour to get a 4k box and exchange a box. I just installed it and it is not a 4k box. I am beyond frustrated. Between the hours on the phone and the two chats being told c
Question
Same issue here. It’s not all emails, but I have had some take over 24 hours to arrive. The lag has caused me to miss business meetings. A colleague who has Xfinity has experienced the same problem from the same sender. The sender’s emails sometimes
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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Hello, @user_6xlp6w this FAQ may have the answers you need: I access my comcast.net email through a third-party email client. Can I continue to access through the third-party email client after I upgrade to Yahoo Mail?Yes. You will need to:
Cannot access new Yahoo Comcast email oneither Mail or Outlook
Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. T
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user_636d05 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would absolutely love to help you with checking for new promotions and further assisting you with any account concerns you have. To get starte
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American customer service
I need an American customer service bc the other countries are in a room with loud people around them and it hurts my head to try and talk to them. Plus trying to renegotiate my plan and they are very limited in credits and promotions. I call during business hours. Please help. AND NIT THE 1-800-XFI
Question