Xfinity Community Forum

Need to exchange e-mails/chats with actual person to sort out membership status

So this is about my xfinity's membership. I don't know what details I may disclose so please, let me talk to someone from customer service... I didn't find an option to send Direct Messages. Important.

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Customer Service

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This is such a big issue why isn't xfinity doing something about this, this is one reason why I completely left xfinity mobile, now I am trying to get my phone unlock and each and every time I call them they are telling me the phone is unlocked, this

user_acqv0h

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13 hours ago

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Xfinity says phone is unlocked but phone is LOCKED

I initially bought an iPhone 13 with xfinity years ago. It became damaged and I used my apple care plan to get a new one. I’ve since paid off the phone and am now looking to switch carriers due to xfinity promising me $500 trade in credit for another phone and then later denying it and only giving m

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Yes, BruceW, I know... I was adding another way to send a DM in case anything could have gone wrong with the DM icon not showing due to cache or some other anomaly.

XfinityMichaelC

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13 hours ago

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ESPN freezes up with xfinity stream tv app

ESPN channel and only the ESPN channel, not ESPN 2 or ESPN + will lock up/freeze for both audio and video after a few minutes of streaming. First the video will start glitching then it will finally freeze up. This is happening on multiple TVs in the house with different devices. This affects both 72

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@XfinityEricB This is happening on all of my Apple devices. Iphone 16, iPad and my Mac on the app. Web based is fine but that's not how I use email! Please fix.

user_5fbcja

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13 hours ago

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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@user_BH920 Good morning! We appreciate you taking the time to reach out to our Xfinity Forums, and share your experience. This is not the ideal experience we want our customers to have. It can be frustrating when you are paying for services you aren

XfinityKassie

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13 hours ago

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Done

Xfinity is a joke. I was on the phone for hours lastnight because I was being charged for a line that I didnt know about i didnt even know the number to that line. I asked them to turn the line off and give me back some money since ive been charged for years. The man told me he would give me give me

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TV's are not the best wifi devices really and why people say to not use them for any kind of streaming. I have 3 TV's and dont have wifi connected to any of them.Add an AppleTV Device or Shield and bet all your wifi issues go away.

BobOoh

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13 hours ago

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Tech help

I have had the worst experience with the service. For three months my Wi-Fi on my tv goes off and on and I have had three visits from their techs. All of which say that you will have no more issues but the issue continues. In over thirty years of having a provider, this is the worse experience with

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@user_2gal29 Thanks for reaching out to us, we do apologize for any inconvenience you're having with your Internet services. As a customer myself I would not be happy if I had three technicians out and we're still having issues. Go ahead and send m

XfinityOrlandoM

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14 hours ago

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Tech help

I have had the worst experience with the service. For three months my Wi-Fi on my tv goes off and on and I have had three visits from their techs. All of which say that you will have no more issues but the issue continues. In over thirty years of having a provider, this is the worse experience with

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Done

Xfinity is a joke. I was on the phone for hours lastnight because I was being charged for a line that I didnt know about i didnt even know the number to that line. I asked them to turn the line off and give me back some money since ive been charged for years. The man told me he would give me give me

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Customer Service

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You contact the SHIPPING COMPANY for shipping problems as it was them that lost it.Xfinity has no idea what was even in the box you sent if lost, so need to get a payment from USPS I think. How can Xfinity credit you anything for something they dont

BobOoh

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14 hours ago

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USPS lost trade-in phone package

I recently switched from T-Mobile to Xfinity and purchased an iPhone 17 Pro Max by trading in my iPhone 14 Pro Max for $1,100 in credits. On November 3rd, I shipped my trade-in device to Assurant using the USPS label provided. Unfortunately, the package was delayed at a USPS location for several day

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No error code besides “unknown ssid” or local channels not available due to not on home network. I am on my home network and I am an Xfinity cable subscriber, the app works fine on my Samsung, iPad, and iPhone. I did sign on with my Amazon account nu

user_nvlo21

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14 hours ago

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Xfinity Stream & Amazon Fire TV Stick

Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe

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Hello, @user_y0cx6s Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click t

XfinityThomasC

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14 hours ago

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damaged utility box (Ticket ID [Edited])

A snow plow destroyed a Comcast utility box on my property in mid-December. I reported it via "on-line assistant" (ticket number above). I believe this box contains connections to my, and my neighbors houses). Charles [Edited: "Personal Information"]

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@XfinityMichaelC wrote: "... If it's still not working, try using this: Direct Message" If "Opt Out from Direct Messaging" is checked, neither the DM icon nor the link you posted (they are the same thing, actually) will work. In both cases, the DM p

BruceW

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14 hours ago

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ESPN freezes up with xfinity stream tv app

ESPN channel and only the ESPN channel, not ESPN 2 or ESPN + will lock up/freeze for both audio and video after a few minutes of streaming. First the video will start glitching then it will finally freeze up. This is happening on multiple TVs in the house with different devices. This affects both 72

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Audio cutting out about every 10 or less minutes.

I am so disgustingly sick of Xfinity and Comcast as a whole. Audio cuts out practically every 10 minutes for 10 seconds. And it happens on every channel. It’s just another common event with this company. During the sprint thru fall, I can’t get wifi signal on my porch that is literally 15 feet from

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user_tqqz8u Hmm, can you please manually power off the box, and then power it back on? That should trigger the box to reach out to refresh. Thank you very much for hanging in here with us through this process.

XfinityThomasB

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14 hours ago

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Guide listing incorrect for MeTV+

The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).

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Hi user_6iohdo! Thanks for visiting our Xfinity Forum. We can absolutely double-check on this for you. Please send us a direct message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click

XfinityAmira

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14 hours ago

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Looks like you already have an order in the works. Thanks for choosing Xfinity! You can ask Xfinity Assistant for help with your order.

I upgraded my plan to 1 gig and it told me to pick up a gateway but I didn't receive any follow up information and my speeds are still 400mbps. It doesn't show an order in my account either,

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Intermittent InternetXB Gateway

The last couple weeks our Internet has been intermittent. I've checked the inside cabling, rebooted the Comcast XB Gateway, Firmware CGM414OCOM_7.6p14s1_PROD_sey that we've had for a few years at least. Still have problems. Any suggestions?

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Your Home Network

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Hello, @kszczerba sorry to read Xfinity Stream is giving location issues on some stations please connect to your in-home Wi-Fi (unknown SSID) on others. Have you created an Amazon account and linked it to your compatible Amazon Fire TV device before

XfinityThomasC

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14 hours ago

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Xfinity Stream & Amazon Fire TV Stick

Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe

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I am definitely NOT a tech person, but I am having the same troubles....and this behavior with Xfinity obviously suggests that i) they know exactly what the problem is but do not want to tell us, ii) it probably as to do with some kind of system upda

JJR7591

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14 hours ago

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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@XfinityThomasD I had an Xfinity Tech out and he confirmed that I had the correct firmware and provisioning, however, my area -though listed as ready for Next Gen - wasn't quite there yet. That said, based on his checks, as soon as the amps are rea

rwdend

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14 hours ago

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I have a new Hitron CODA56 modem and am only getting 50 mbps upload

I recently activated a new (customer owned) Hitron CODA56 modem on my Xfinity "next gen" service (1GBps DL/100mbps upload). The router was activated and provisioned successfully and my upload speeds did increase to 50mbps from ~40mbps previously, but not the full speed I am expecting for this servic

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@mwwink I have been having an almost identical experience. 6 hours on the phone with 5 different people, including one who said they needed to call me back (I think for authentication...which made no sense since I had already been authenticated and

JJR7591

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14 hours ago

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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