Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (410.7K)
It is purely a choice that Xfinity cannot register a Canadian phone on their network; it is not a hardware issue. Educate your staff (Seriously, 5 hours?) Advertise your limitations fully (I had no idea and your staff doesn't either. F
Xfinity unable to register Purchased Canadian iphone 17. DO NOT TRAVEL WITH XFINITY as you will not be able to register a non-us phone.
I purchased a new iphone 17 for my daughter in Canada. It came via the Canadian online apple store. After 5 hours of phone time and 4 days, Xfinity simply cannot register a brand new iPhone 17 and my daughter is without service. Here is what I have been told: This is a blocked phone. (I have the scr
Question
@user_wae27e Thanks for reaching out to us, we do apologize for any inconvenience you're having with reaching an agent or the issues you're having with your account on being able to record anything. If you made any recent changes to your plan our n
Why can’t I talk to a live person
This is ridiculous I get an email that my plan had changed and that we won’t be able to record anything. I did not change anything but I can get any answers because I can’t talk to a human
Question
Hello jsamue5 thanks so much for taking the time to reach out here on our Xfinity Forums! The XB10ER is currently reserved for customers who live in an area that is rated for our FDX(Formerly X-Class) speed tiers( symmetrical download/upload speeds a
Ordering XB10
How do I go about ordering the XB10. I have the 2gb tier speed right now but I have the xb8 and would like the xb10 to take advantage of the full speed
Question
Prevent email from going to SPAM
Hi. Email from a specific sender keeps going into my Spam folder, even though I do not consider it as such. Everytime I catch such email in the Spam folder, I mark it as "Not spam". I also added the address to my webmail Address Book, per https://forums.xfinity.com/conversations/email/how-to-prevent
Question
•
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Xfinity unable to register Purchased Canadian iphone 17. DO NOT TRAVEL WITH XFINITY as you will not be able to register a non-us phone.
I purchased a new iphone 17 for my daughter in Canada. It came via the Canadian online apple store. After 5 hours of phone time and 4 days, Xfinity simply cannot register a brand new iPhone 17 and my daughter is without service. Here is what I have been told: This is a blocked phone. (I have the scr
Question
user_ol068u I'm very happy to hear that you were able to access and update the settings online. That helps me narrow down the issue to being app specific. In case you want to use the app in the future you could try to uninstall and reinstall the Xfin
Activate Modem - problem with xfinity app
I have managed to sign in to the modem using 10.0.0.1 and to get internet service and wifi. However, when I try to use the xfinity app to modify the SSID and wifi password, the app just loops between a sign in screen and a screen that says I am already signed in. How do I get the app to behave the w
Question
@user_emxx0j Thank you for reaching out. I am sorry that I do not understand the issue you are bringing to our attention but I would be happy to discuss what I can with you. Please send me a Direct Message with your name, your fathers name and servic
Elderly abuse
Xfinity said they would charge my 87-year-old Dad $55 per month it has never been below 180 it is absolutely ridiculous and this is elderly discrimination and abuse
Question
@user_fatcxt Thanks for reaching out. Can you provide us with more details? Are you stating you received two empty mobile deliveries this week?
Empty iPhone Box Delivered / Unacceptable Customer Burden
On August 27, 2025, I received a FedEx delivery from Xfinity for my new iPhone. The outer box contained the iPhone box—but it was without the plastic wrap, sealed and completely empty. No phone was inside. When I contacted Xfinity, I was passed through hours of automated systems before finally reach
Question
... Excessive failed authentication ... This usually means that one or more of your devices is repeatably trying to log in to the mail system, but is supplying an incorrect ID or password. Eventually the system will lock you out for a period
comcast.net
My Microsoft Outlook 365 could not download nor sent email through comcast.net. Was working this morning. Now each time I tried to sent an email it gaves me an error that it could not connect to the server.
Question
Comcast email problems
I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under
Question
•
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Ordering XB10
How do I go about ordering the XB10. I have the 2gb tier speed right now but I have the xb8 and would like the xb10 to take advantage of the full speed
Question
Thank you for reaching out. I logged into my account at Xfinity.com on my laptop. This time I was able to access the modem settings and change the SSID/password which is what I was aiming to do. I am ok with this, so I can get by without using the a
Activate Modem - problem with xfinity app
I have managed to sign in to the modem using 10.0.0.1 and to get internet service and wifi. However, when I try to use the xfinity app to modify the SSID and wifi password, the app just loops between a sign in screen and a screen that says I am already signed in. How do I get the app to behave the w
Question
Hi there, @user_0fd8rj! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with that call back and cancelling the internet service. We can help get that done! Please send a direct message to us by clicking the
Canceling Internet Services
Trying to cancel my Internet services. Had a call back scheduled. Call was either hung up by customer service representative or disconnected. Representative did not call me back to finish the call and the website is impossible to get in touch with anyone and all schedule call back options are not un
Question
@user_wae27e Now if you do have the $10 DVR service or the premium DVR service you should still be able to record, but have you went into your recordings to see if you have enough space left ?
XfinityOrlandoM
commented
1 day ago
to the conversation:
0
0
Why can’t I talk to a live person
This is ridiculous I get an email that my plan had changed and that we won’t be able to record anything. I did not change anything but I can get any answers because I can’t talk to a human
Question