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I'd like to add that I had the same problem (capped speeds approaching 1 Gbps on both WiFi and ethernet) and tried using an xfinity customer service chat to fix the problem, which unfortunately accomplished nothing. Interesting that the internet serv
2 Gig Below Expected
hello. I recently switched to 2 gig internet with the xB8-T gateway and never see speeds above ~700mbps. What could be causing the speed to be less than half the advertised speeds? Thank you
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I am not seeing anything specifically there, I would like to keep the same services and keep the price down, can you help me? I am long time customer.
Agent Assistance
We are happy with our services with Xfinity and the current discounts are about to expire, can you help us?
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Mrs. Que at the same call center has had me on hold, and muted for 46 minutes.
I would like to file a complaint (or find a resolution)
And no, it is not in regards to the technicians that keep being sent to my house, but in regards to how disconnected your entire call center setup is now. I have been a customer going on over 25 years over a few different properties (back when it was literally Covington cable), and since the end of
Question
They lie and say anything to trick you. How can they keep doing this and get away with it??????They told me my device payment would be $8.33 but they lied. Now these agents keep bouncing me around wasting my time.
Agent LIED about free phone promotion
In May 2025, I called to transfer my internet, as we were moving. While on the call, the agent sold me on switching to Xfinity Mobile. He said that my current three phones couldn't be switched over, but that there was a promotion going on where I could get 3 new phones for free, if I picked from spe
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Gaming Help (Xbox series X)
Hello so my NAT type is essentially closed and i’ve been trying to change it to open. I’ve tried port forwarding but that didn’t work. So I found out there’s a setting on https://10.0.0.1 i’d have to change but for some reason it claims that my login I use on Xfinity is incorrect. The login located
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Your Home Network
Hello user_z5neu2 thank you so much for taking the time to reach us here via our Xfinity Forums! We know that costs are at the forefront of just about every household these days, and we have great resources like our Xfinity Plan Builder to help you
Agent Assistance
We are happy with our services with Xfinity and the current discounts are about to expire, can you help us?
Question
Very upsetting that you are removing Create TV from your lineup! Please create a solution to keep it$$$
Banner on Create screen, it's going away in January
We love Create! Please do not drop it from the channel lineup!
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Accepted Solution
Hey @Zoder, Thank you for visiting our official Xfinity Forums Community support page. Those are some great questions regarding our recently released Xfinity TV Tiers. These TV Tiers are great as they included 300 Hours of Cloud DVR and one X1 4k set
National Video Plans
I saw the press release issued yesterday regarding the new national video plans. Comcast’s Xfinity Launches National Video Plans; The Best Entertainment Experience for One Simple Price Can an Xfinity employee confirm a few things that weren't clear from the release? 1. It says the prices are all in.
Question
Good evening user_l885pm thank you so much for taking the time to reach out here via our Xfinity Forums! We fully understand your frustrations when trying to contact someone, and we absolutely are here to help. If you on't mind, can you provide some
How can i speak to someone?
the chat function in the app and website don't work. When i call the 1-800 number, i get disconnected or stuck in a loop with no options to speak to someone.
Question
Thanks for confirming! I would be happy to help with troubleshooting your email. When did you try those steps last?
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
Question
You have provided a detailed answer for vertical clearances but I am asking for the minimum horizontal clearance between a fiber optic cable and a proposed building.
cable clearances from structures
I am an architect designing dwelling units on a lot in Seattle. The Comcast internet cable is right on the rear property line at the alley. What horizontal clearance is required between the cable and a proposed building?
Question
So once again, I am currently averaging a 98.25 down and 0.97 upload speed on ALL hardwired devices (3 PCs, with brand new Cat6E cables) and after calling, and having the xfinity automated IVR system reboot my modem 3 times. . . I am finally on the
I would like to file a complaint (or find a resolution)
And no, it is not in regards to the technicians that keep being sent to my house, but in regards to how disconnected your entire call center setup is now. I have been a customer going on over 25 years over a few different properties (back when it was literally Covington cable), and since the end of
Question
Thanks for posting on our community forums for assistance, user_db39be. I am sincerely sorry to hear that both technicians failed to arrive. This is not the experience we would like you to have, and we'd like to help! Could you please send our team a
Failed appointments
I scheduled an appointment with a technician. They never came. I scheduled a 2nd appointment. I just got the same call I got the first time--that the tech was "running late" and wouldn't be there on time. This is unacceptable. I cannot keep making appointments which Xfinity fails to honor. I need an
Question
Good day mquint! I know how important it is to make sure you can get your favorite content wherever is most convenient for you, so I appreciate you bringing your concern about Crackle to our community 👍 At this time, we don't support the Crackle app
Is it possible to run an install of the Crackle App on my Xfinity account?
Is there a reason that I can't download this App?
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Activate Direct Messaging
Am looking to find out how to activate direct nessaging?
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Customer Service
user_b8h512 What model doorbell are you using?
XB8 Modem
I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?
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@user_c1co6r I hope you're having a good week so far. This issue is still being worked on, and we will be checking in once any updates come up.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
user_y5x8ha Thanks for reaching out! Did you figure out what that bill was for exactly? You can check the status of your account, and ensure it is on a Seasonal Hold by visiting the Seasonal Convenience Plan homepage.
XfinityMartyR
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Poor customer service
I made atleast 5 different phone calls with xfinity representatives trying to get mt account put on seasonal Each time I was assured that the billing had been resolved. I was told that I was paid in full. Got a bill 1 week later saying I owed $181. Tried customer service again to find out why? I wou
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