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user_l1g63j, Thanks so much for reaching out to Xfinity Support. We can help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at th
Cancellation of Services
@XfinitySupport I need to cancel my services... I never receive callbacks and do not have options for direct messaging. I've been on hold on the phone for about an hour now. Can someone please help?
Question
burrcor thank you for using the Xfinity Community Forums page to reach out. I know that I would certainly want all of my included package features working, so let's see what is going on with yours together. Please send us a direct message with your f
HELP! no Netflix though it is a part of my plan
please fix this. Netflix has not been available for about 1 month even though it is listed as being a part of my "grandfathered plan
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New account created when changing to a different plan at same address
This morning I changed my XFinity internet plan and I am now seeing two "linked" accounts to the same address. I do not want to be double billed and have received an email stating that equipment was shipped, which as far as I am aware, I do not need. I am unable to get through to any useful support
Question
user_j34uni, Thanks so much for reaching out to Xfinity Support. We would be happy to assist you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on t
customer retention
Retired on fixed income and need to lower bill. Would like to handle online, not via phone.
Question
@Again @haz10 @user_r4rfzq For what it's worth to all of you---------I have (had) two Comcast email accounts. The one I use for these forums I am keeping as a Comcast account until the end of the transition so I can keep helping wit
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
Question
Those are too low / out of spec. That can cause the unlocking of the OFDM channel. Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste t
Power & SNR Min Max Values for Cable Modem ODFM Channels
https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0 With reference to the troubleshooting post above, I'm trying to figure out some issues with my Netgear CM3000. It's been fine since last May (5/25), with my 1.3 Gbps plan. In the trouble
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Be advised that sending an unrequested direct message to the support team is a violation of their for
Cancellation of Services
@XfinitySupport I'm trying to cancel my services. I have been on hold on the phone for an hour. I have requested callbacks and those never happen. Can comeone please help me cancel? I do not have a direct messaging option either...
Question
Greeting @user_bm4v0m, and thanks for posting to the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with your request, and we would be more than happy to take a look at some plan options. I see you
Cancel service
I need to cancel or change part of my plan. I do not have the option to direct message as other users have been directed to use.
Question
u/user_1utpqt I totally understand as I would not want my kid being without service while away too.
Premium Unlimited Plan, no cell service in UK
As the title states, my daughter is in London (now on the train to Scotland) and she has not had cell service since she arrived on December 22. I've talked to 5 different Xfinity reps (including tech support and supervisors) but no one has been able to fix this issue. She has a new iPhone 17 pro tha
Question
Hello user_uxt74o thank you so much for contributing to the conversation here on our Xfinity Forums! There are 2 types of smartwatch plans that we offer through Xfinity Mobile Smartwatch Data Plan (standalone) $10 per month, per line $0 Activ
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
Question
Power & SNR Min Max Values for Cable Modem ODFM Channels
https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0 With reference to the troubleshooting post above, I'm trying to figure out some issues with my Netgear CM3000. It's been fine since last May (5/25), with my 1.3 Gbps plan. In the trouble
Question
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Your Home Network
user_n19lj0 Hello and thank you for reaching out via our Xfinty Community Forums about your recent bill increase. I completely understand your concern—unexpected changes in your monthly expenses are never a pleasant surprise, and I would feel t
Direct Message
My xfinity bill is increased a lot from last month. How can I talk with the right xfinity contact regarding it? If the bill were to remain as high as the recent increase, I'll have to look for other provider options.
Question
HELP! no Netflix though it is a part of my plan
please fix this. Netflix has not been available for about 1 month even though it is listed as being a part of my "grandfathered plan
Question
•
Customer Service
New account created when changing to a different plan at same address
This morning I changed my XFinity internet plan and I am now seeing two "linked" accounts to the same address. I do not want to be double billed and have received an email stating that equipment was shipped, which as far as I am aware, I do not need. I am unable to get through to any useful support
Question
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Customer Service
user_rx5jah Welcome to our community forum! Thank you for reaching out so we can help you find the best modem for your household needs. What speeds are you subscribed to? You can view a list of our Xfinity gateways and their capabilities here.
Need to upgrade from Xfinity Gateway C7100v
Would the Motorola MT8733 be the next upgrade compared to the Xfinity Gateway C7100v? We need 2 phone line ports coax cable connection and moden and router combo.
Question
Hello, @user_unici9 sorry to have read this happened to you on Christmas Eve. I hope your holiday was not ruined. We'll need to check your area to see if it's safe to enter and perform the repairs then get you scheduled for a tech. Could you please s
xfinity service line broken
my Xfinity service line was broken on Christmas Eve. How long until it gets repaired
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What does the Direct Messaging icon look like? I don't see it.
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closing an old account
We moved to a new address and continued with Xfinity internet and TV. I have tried to close the account at our old address without success. Everytime I sign in to my account the old address pops up with my new address (although the new address remains the default account). I have been on the phone w
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