Xfinity Community Forum

5 year price guarantee

I've have been Xfinity customer for more than 10years now and seeing that the 5year price guarantee not offered to existing customer is such a blatant disregard to loyal customer. I know you want to get new customer, but you also have to take care of your current and long standing customer. This is

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Customer Service

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No my question wasn’t answered. I’ve been on the xfinity rewards website and there is no presale code!

user_owzoyj

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15 hours ago

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Benson Boone presale code

I’m also within a 30mile radius, a platinum member and also can’t find the code. Tried calling as well and nobody could help.

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Peacock Support

In Streamsaver, Peacock shows that I’ve activated but I cannot get it to show on my television. I have tried my email address and it will not work. Please help.

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Customer Service

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Xumo has bluetooth settings but wont allow me to connect

I was forced to upgrade from an xfinity flex box. My flex just stopped working one day and when I spoke to xfinity, I was told that it wasn't supported any longer because they changed over to the xumo boxes. Which is super Irritating because it was working perfectly fine and had been for a very long

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Xfinity Stream Website

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I'm sorry. I didn't realize I was sending a DM. Thank you for your response. I understand what you are saying about receiving content from Acorn. But, can't you ask them about specific programs? It seems like a mistake

user_p8lixt

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16 hours ago

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Acorn TV on demand

Why isn't Madame Blanc Mysteries Christmas Special Part 2 available on Acorn TV app or On Demand?

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Still waiting for a response to my message from yesterday. It’s been 24 hours and my bill still shows a fraudulent $109+ surcharge for data that should have been covered by my Global Travel Pass. I used less than 10% of the allowed 5GB limit (only 3

user_ihntrd

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16 hours ago

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Charged $109+ for 366MB despite active Global Travel Pass

However, upon returning, I was shocked to find a $109+ extra charge on my Xfinity Mobile bill, in addition to the $20 for 2-day daily Global Travel Pass. When I checked the usage details, I saw that total usage is 366MB (well under the 5GB limit promised by the pass).

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Cancel home voice service

I want to cancel my home voice service, but keep my other Xfinity services. In the past, I was told I couldn't because everything was bundled together. I'm trying to lower my bill so I can keep the services I want, and I don't understand why I have to pay for a service I never really wanted or use.

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Customer Service

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Speed test showing the difference in speed. Had to use google since, as screenshotted above, the xfinity app's speed test does not work.

Eric_H1

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17 hours ago

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Not getting the Speed I'm paying for

I am being told by the app there aren't any outages, and have gone through the connection trouble shoot guide (more on that later, its outdated, and sends you to links that straight up don't work because "wow the app is so good just use that!") I'm paying for download speeds up to 1.1Gbs I've run mu

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No outages on the App, but it admits its bad connectivity.

Eric_H1

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17 hours ago

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Not getting the Speed I'm paying for

I am being told by the app there aren't any outages, and have gone through the connection trouble shoot guide (more on that later, its outdated, and sends you to links that straight up don't work because "wow the app is so good just use that!") I'm paying for download speeds up to 1.1Gbs I've run mu

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The App is very helpful in troubleshooting!

Eric_H1

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17 hours ago

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Not getting the Speed I'm paying for

I am being told by the app there aren't any outages, and have gone through the connection trouble shoot guide (more on that later, its outdated, and sends you to links that straight up don't work because "wow the app is so good just use that!") I'm paying for download speeds up to 1.1Gbs I've run mu

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Your troubleshoot guide sends me here. Very helpful.

Eric_H1

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17 hours ago

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Not getting the Speed I'm paying for

I am being told by the app there aren't any outages, and have gone through the connection trouble shoot guide (more on that later, its outdated, and sends you to links that straight up don't work because "wow the app is so good just use that!") I'm paying for download speeds up to 1.1Gbs I've run mu

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Your Troubleshoot guide sends me here.

Eric_H1

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17 hours ago

to the conversation:

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Not getting the Speed I'm paying for

I am being told by the app there aren't any outages, and have gone through the connection trouble shoot guide (more on that later, its outdated, and sends you to links that straight up don't work because "wow the app is so good just use that!") I'm paying for download speeds up to 1.1Gbs I've run mu

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Evidence of the horrible photo upload system on this site.

Eric_H1

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17 hours ago

to the conversation:

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Not getting the Speed I'm paying for

I am being told by the app there aren't any outages, and have gone through the connection trouble shoot guide (more on that later, its outdated, and sends you to links that straight up don't work because "wow the app is so good just use that!") I'm paying for download speeds up to 1.1Gbs I've run mu

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Not getting the Speed I'm paying for

I am being told by the app there aren't any outages, and have gone through the connection trouble shoot guide (more on that later, its outdated, and sends you to links that straight up don't work because "wow the app is so good just use that!") I'm paying for download speeds up to 1.1Gbs I've run mu

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Customer Service

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Hello @user_9hlj7t, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. To set up Xfinity home phone (VoIP), you need an active Xfinity internet, a compatible gateway/modem with pho

XfinityChelseaB

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17 hours ago

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How to hook up land line with Xfinity

I will be receiving a phone call from Xfinity to set up a friend's land line with her Xfinity. I am trying to research how to do it prior to getting the call from Xfinity to walk me thru it. All the videos I see say just connect your main phone cord to the modem. My question is that the modem is up

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Apparently a popular acronym regarding "Reading The Manual" is a no no. Thanks for the edit. That could have had a lot of bad PR. I also appreciate my new username. Thanks for that.

user_04mm3

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17 hours ago

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Disabling public wifi hotspots on XB7

Situation: I'm using this in bridge mode. I am able to stop broadcasting what would be "my" wifi networks (both guest and private on all available bands) but there is no current way in the admin panel to disable ALL wireless signals coming from the device. Meaning, the XB7 continues to broadcast "Pu

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I am having the same issues as every other customer. Paramount+ is very poor on almost every program I try to watch 3205 error code JZ Elma WA

user_k5uqk3

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18 hours ago

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Paramount Plus Error Message 3205

Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]

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Well, after all this card would not work at Kroger today. Trust me when I say NEVER AGAIN! We were told “debit card”. “Use however you want”. “Cash out at a bank”. Lies lies lies. Not a true “Debit Card&rdqu

ring3

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18 hours ago

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Never received promotional prepaid cards for mobile switch

Purchased phones in September after paying off att bill and unlocking phones. Purchased upgraded phones and switched service to xfinity. Promised prepaid cards in amount of phone payoff which was 415 each for a total of 830. All documentation uploaded and old phones returned. Receives a ln email on

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Why is it that this thread is 6 months old but you still can’t admit to a systemic problem with your app? Have you fixed this for anyone permanently? Reinstalling the app sometimes helps the problem temporarily but it always comes back.

user_gu0csg

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18 hours ago

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Xfinity stream goes to a commercial break and never comes back

This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’

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peacock

I am subscribed thru Xfinity. I had to update my box. Still unable to access Peacock. What am I paying for?

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Xfinity App

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