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@user_slq9p5 Thanks. What device are you using to enjoy your shows?
CNBC sound drops
Multiple platforms (iPhone, laptop, TV). CNBC sound will drop out for a few seconds intermittently, consistently at end of commercials. Have seen other similar, earlier threads but the issue persists.
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I did what you told me to do. Just wondering if anyone actually responds to that chat?
How To Speak to an American that can actually help?
I am so sick and tired of dealing with outsourced customer service agents that do not have any REAL ABILITIES to fix what is wrong. They tell you one thing and then don't do it. You go back to talk to them and then say they have limited abilities and can't do it. Here are my issues that I need IMMED
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Offline support
My internet service goes offline about every other day for the last 10 days. I must unplug the xfinity router, wait, plug it back in and wait 5 minutes until service is restored in few minutes. I’ve checked connections, all are tight. Checked power supply and it’s fine. Not sure what else I can do.
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Customer Service
Hello @exit17, I understand how this could become extremely frustrating, but have you tried signing out and back into your Xfinity email account?
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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I don't understand the last sentence ? Sounds like a contradiction.
Weak Router
I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes
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Good afternoon JessicaG1144 I will be more than happy to assist you with your concern. I will need more information in order to best assist. Please send us a direct chat message with your full name and complete service address to “Xfinity
How To Speak to an American that can actually help?
I am so sick and tired of dealing with outsourced customer service agents that do not have any REAL ABILITIES to fix what is wrong. They tell you one thing and then don't do it. You go back to talk to them and then say they have limited abilities and can't do it. Here are my issues that I need IMMED
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my service
Hi, I need to cancel my service right now. I tried chatting with your agent but was told to call. I cannot call because i am traveling outside US and need you to cancel my service immediately.
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Thank you for reaching out to us @user_8i8rvl! I personally need my phone working at all times as I have multiple family members who depend on me for emergencies. Could you please send our team a direct message with your full name, full address, em
Complaint Regarding Unreasonable Service Denial by Xfinity Mobile
I am filing a complaint against Xfinity Mobile regarding an unreasonable denial of mobile service, despite my account being active and fully paid for. I have an active mobile service with Xfinity Mobile, paid monthly on a prepaid basis along with a device installment plan. My primary phone recently
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How To Speak to an American that can actually help?
I am so sick and tired of dealing with outsourced customer service agents that do not have any REAL ABILITIES to fix what is wrong. They tell you one thing and then don't do it. You go back to talk to them and then say they have limited abilities and can't do it. Here are my issues that I need IMMED
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Billing
Xfinity lost my trade in
I’m getting charged 1300 dollars for devices Xfinity lost. I mailed them in and they have no way to check. I will be contacting the BBB after being on chat with them for over 2 hours and getting nowhere.
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Devices
That’s fantastic news @littlepeaks! Our apps go through our website to verify login credentials before loading. Occasionally, the cache data stored by the browser can cause an infinite login issue like this. It could just be using cache data fr
Can't sign into Xfinity Home
I have been having this problem all year. I have the Xfinity Home app on my Android phone. I don't use this app. that often -- mainly when going on vacations. After I am logged in for a couple weeks, it disconnects and I can't log in again. I go to log in, and after I press the "Sign In" button, it
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Complaint Regarding Unreasonable Service Denial by Xfinity Mobile
I am filing a complaint against Xfinity Mobile regarding an unreasonable denial of mobile service, despite my account being active and fully paid for. I have an active mobile service with Xfinity Mobile, paid monthly on a prepaid basis along with a device installment plan. My primary phone recently
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Customer Service
internet
having weak service for two months. Tech been here 3 time same problem
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Your Home Network
Hello user_wa4hag thank you so much for taking the time to reach us here via our Xfinity Forums! We wish you safe travels wherever you're going, and are happy to help make any account changes you need. Please send a direct message by clicking
XfinityAlfonso
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Cancel my service
Hi, I need to cancel my service right now. I tried chatting with your agent but was told to call. I cannot call because i am traveling outside US and need you to cancel my service immediately.
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