Xfinity Community Forum

@justwant2learn Please meet our team in a direct message so we can assist you further and go over the available pricing and speeds with you. Can you please direct message me your first and last name along with your full service address so that I can

XfinityKei

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14 hours ago

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Overcharging

Last year the the internet speed checked out as "Blazing Fast" download speed of 893.4 mbps, upload speed of 901.6 mbps. Today, 3-weeks shy of one year, "Blazing Fast" download speed is 246.9 mbps, and upload is 3.8 mbps. Why are we paying more and getting less?

Question

Good morning @Jeremy_1016, and thanks for posting to the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issue with Peacock that you are having, but you have come to the right place for assistance. Sin

XfinityJeff

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14 hours ago

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J

Help activating Peacock premium

I tried activating my free Peacock premium from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". I have a new Xfinity account number and I am thinking my old Xfinity account which is already closed still linked to my Peacock. Please help with these a

Question

user_5o06s8 To enable admin portal access again through the app follow these steps: To enable access to the Xfinity WiFi Gateway Admin Tool, follow these steps: Open the Xfinity app and go to the **WiFi** tab. Select **View WiFi equipment** and then

XfinityEricB

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14 hours ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

Question

@user_ljqrof Our team can help! Please meet us in a direct message, so we can access your account to assist you.

XfinityKei

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14 hours ago

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U

Cancel xfinity Internet service

I have been trying to cancel internet service since the day I received the equipment but no one ever answers the phone, no human actually, it's always a bot automated system and my questions to speak to a person the bot keeps asking me what do I need help with after continuously saying I want to spe

Question

@kmilstead Thank you for taking the time to reach out to us here on our Xfinity Forums. I would be happy to help you with reviewing the billing and seeing how we can help with this concern. Please send us a DM to Xfinity Support with your full name a

XfinityBillie

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14 hours ago

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I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.

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U

how to sign in

when i try to sign in to my xfinity account I get an "access denied" you don't have permission to access "http://www.xfinity.com/" on this server. reference #18.aea03b17.1768211895.a54a35fa

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Sign-In and Account Management

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6 Days MORE DAYS HAVE PASSED SINCE I POSTED ON HERE ABOUT NOT GETTING MY REFUND, so now that makes it 29 days and still NOTHING!! JUST CONTINUED LIES AND "REASSURED" I'm getting it TODAY when I speak with an agent, that reassured must come from a scr

user_uw8q1d

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16 hours ago

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Waiting on refund!!

Hello I have been waiting on my refund for 23 days now. I cancelled my service on the 13th of last month (December) and returned my equipment on December 22nd. I have been told multiple different times and dates and promised multiple times that I would receive my refund, the most recent promise was

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@XfinityEricB Before canceling I’d like to know what the charge of $37 and some change is for? When I called for service and everything was said and done, the person told me that my first bill would be out on Feb. 6th for $51 and never did he mentio

user_ljqrof

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16 hours ago

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U

Cancel xfinity Internet service

I have been trying to cancel internet service since the day I received the equipment but no one ever answers the phone, no human actually, it's always a bot automated system and my questions to speak to a person the bot keeps asking me what do I need help with after continuously saying I want to spe

Question

J

500 / 500 Mbps plan results in only 500 / 100 Mbps on CODA56 modem

I activated a 500 / 500 Mbps plan this week but I've only achieved 100 Mbps upstream even after several modem reboots. Downstream is fine. The CODA56 shows OFDMA Upstream channel 0 at 36.2 MHz with channel 1 disabled. There are no coax splitters and speed testing is done from hardwired devices or di

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Your Home Network

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I have talked with the associate on 1/6 and he confirmed that my trade-in phone is in their system. They just messed up with the tracking. They said my phone was received back in 2025/10 when I sent it out. But now, they can only give me $95 trade-

user_3owfp8

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18 hours ago

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U

Not receiving trade-in credit for Xfinity Mobile

I traded in my iPhone 12 for iPhone 17 pro, and shipped my phone with store provided label around 2025/10/10. But I still have not received my trade in credit so far!

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@Brianleonard80 If they were so worried about security, they would allow special characters in the password to access the router config. What a clown show.

user_mjby2c

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18 hours ago

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U

Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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U

Internet Plan [Edited]

I want my previous cable/internet plan restored at the same price or lower.

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Customer Service

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i have the same issue and have been on the phone for over 2 hours and on the chat and there is nothing that they can do they say that there is a primary account and a manager account on xfinity which i never signed up for a manager account which i do

hlt22

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19 hours ago

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HBO Max Error

We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. W

Question

Thank you for your response. It sounds as if it may be blamed on the equipment and that I would need to upgrade to get the best speeds, but the question is how the speeds can vary so widely with an increase in the charge, while adding tv to the bundl

justwant2learn

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19 hours ago

to the conversation:

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U

Overcharging

Last year the the internet speed checked out as "Blazing Fast" download speed of 893.4 mbps, upload speed of 901.6 mbps. Today, 3-weeks shy of one year, "Blazing Fast" download speed is 246.9 mbps, and upload is 3.8 mbps. Why are we paying more and getting less?

Question

J

Help activating Peacock premium

I tried activating my free Peacock premium from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". I have a new Xfinity account number and I am thinking my old Xfinity account which is already closed still linked to my Peacock. Please help with these a

Question

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Customer Service

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