Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (428.4K)
I am not blocking fraud alerts from my bank. Their number is not in any block list I have. It is Xfinity that is blocking the number. If this is not fixed I will seek a resolution through the FCC. Blocking fraud alerts is a very serious matter. Plea
Xfinity Blocking Fraud Alert Phone Calls
What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat
Question
OK, I see! So what's happening now when using that same pathway? Are you able to use the link below and gain access? Xfinity Connect Email Login
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
Where do I see that information? I'm the only one with access to my account so I should already be the "manager" or "primary"
Remove Payment Method
I'm trying to remove the card that is linked to my account but I keep getting a "restricted" message. I've already been billed for a month of service after I cancelled my account and want to make sure it doesn't happen again. FYI, I called customer service about the billing issue on 1/15 and was ass
Question
I didn't know there were actual geolocation services, I will reach back out to them now, thank you for that knowledge!
ISP Location Incorrect
I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b
Question
@XfinityAlfonso I need assistance getting to the email area of your websites/app so that I can access and use. Iused to be able to click check email and be right there.
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
Can you get Starz to tell you what Geolocation service they use? Whatever service they use is probably who you will need to contact to get a correction.
ISP Location Incorrect
I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b
Question
Xfinity just won’t cancel my internet?
It’s been two months of emails, call-backs (that i usually don’t receive), an going in store to cancel my internet service, and yet i am STILL being billed for my service. How do you actually cancel with xfinity?
Question
•
Billing
Upload Speed
I recently signed up for an Xfinity xFi internet plan (1gbps) and while the download speeds are largely exceptional, I have been having trouble getting good upload speeds. I'm using an Xfinity-supplied modem (XB8). I'm also using a direct ethernet connection to my gaming device (cat6 eternet cord, g
Question
•
Your Home Network
@XfinityAlfonso so are you not helping me now?
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
The Xfinity Assistant is there to help answer common questions and even help with troubleshooting Xfinity equipment. We here on the Forums as well can be that resource, and as you say, it may be a simple fix. What's going on that we can help with tod
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
Same here - it is extremely frustrating to see a deterioration of services while raising rates AT LEAST annually now - oh and reducing the rewards in their reward program don't forget.
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
Question
@XfinityAlfonso also I have called that number and followed the instructions, it does not take you to a live agent, it wont except live agent as an answer, it wants to know a general problem, then throws you to the AI assistant. this is so not helpf
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
@XfinityAlfonso I can not find or access the Xfinity email, I have read through the promps they bring up and it gets me no where.
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
and I need to no when, I cant just sit here all day starring at the screen waiting for a response?
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
Hi there, @JG5881 Oh no, I'm sorry for the inconvenience regarding your SIM. Since it's been a few days since you posted are you still needing assistance?-Richard
Need a replacement SIM card
As the title mentions, I need a replacement SIM issued. Had an extra line on our family plan that we had not been using for a while. Now I want to use it but can't find the SIM. Pretty sure it got thrown out on accident. Help?
Question
Hello user_ij2gdp thanks so much for taking the time to reach out here via our Xfinity Forums! I'm sorry to hear about your frustrations with calling in, but we do have agents available 24/7 by calling 1-800-XFINITY(934-6489) or 1-800-COMCAST(266-227
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
mike0856, Hi there! Thanks for taking the time out of your day to reach out. We appreciate you for your loyalty and can understand the inconvenience caused to put you into that loop to get that new Peacock subscription. I am sorry to learn about this
Why can't I activate Peacock Premium after I changed my Xfinity plan
I have had Xfinity for years. I also had Peacock thru Xfinity. Recently I redid my plan with Xfinity. It once again comes with Peacock Premium. I received the Activate premium email, however when I try to activate it, I get the message that I already have Peacock. If I go into my Xfinity account, it
Question
Accepted Solution
Bradfire415 We understand why this feels frustrating, especially with new providers entering your area and advertising much lower pricing. It’s completely fair to compare options when the difference is that significant. Our team w
Customer rentention
I currently pay $154 a month for 1.2 g internet on a plan that doesnt exist anymore. Xfinity boasts a 5 year $50 a month 1g plan for new customers. Frontier fiber just went live in my area and offers 1g internet free for 3 months and $50 a month following that. I can't stay with xfinity and pay trip
Question
Is it possible to retain a comcast/xfinity email account if comcast/xfinity internet service is terminated? ... Although you can keep your Comcast.net address, managing it may become problematic if it is no longer connected to an active account, es
comcast/xfinity email
Is it possible to retain a comcast/xfinity email account if comcast/xfinity internet service is terminated? If yes, what would be the cost for that?
Question
@user_71u4ui Thanks for reaching out to us, we do apologize for any inconvenience and would like to get this resolved for you to make sure your request has been completed. To get started send me a direct message including your first and last
XfinityOrlandoM
commented
18 hours ago
to the conversation:
0
0
Xfinity just won’t cancel my internet?
It’s been two months of emails, call-backs (that i usually don’t receive), an going in store to cancel my internet service, and yet i am STILL being billed for my service. How do you actually cancel with xfinity?
Question