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Outage and unable to talk to representative
I’ve been without Internet for almost 3 days I work primarily from home. The app says that I am online, but my router is not activated when attempting to activate. I was told to contact the advanced customer support line when I contact that number it says there’s an outage in my area and that an age
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Customer Service
Two separate voices on same show. One voice explains actions of characters. Second voice is normal. Do any of these pages help? https://www.xfinity.com/support/articles/video-description https://www.xfinity.com/support/articles/x1-voice-gu
Tv audio
Two separate voices on same show. One voice explains actions of characters. Second voice is normal.
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@XfinityAmandaB wrote: "... Our Next Generation (Genesis) network would provide up to 300Mbps download ..." Perhaps the employee meant to say "up to 300Mbps upload"??? Please be aware that there are 2 kinds of responses in this Forum: Replies and C
Slow upload speed single device tested
I have 1.0 GB down speed but only have 35Mbps upload speeds. I need at least 500Mbps upload speed... I need choices here... support cant do anything to change it, i call [Edited: "Language"]. it can be changed.,
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@rschap1 I understand that you would like us to come out and take a look at the coax, we definitely want to get a technician out and assist you, however as I explained in our DM, I need to authenticate you account first and need you to provide me you
Outage each evening same time(s) BUSY time(s)
For a few years now :( every evening about 9:30-10 pm EST our internet cuts out and becomes intermittently connected on and off. Xfinity has sent multiple techs and each finds a fault the the last one caused and should be all set now. Nothing improves. Call and Xfinity says service is fine. YEARS ag
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I have verified way too many times. HUNDREDS of wasted hours. As I "dm'd" I will proceed as FCC advises now. You have my account, my address, send a truck to fix the coax that has been laying on the ground for YEARS
Outage each evening same time(s) BUSY time(s)
For a few years now :( every evening about 9:30-10 pm EST our internet cuts out and becomes intermittently connected on and off. Xfinity has sent multiple techs and each finds a fault the the last one caused and should be all set now. Nothing improves. Call and Xfinity says service is fine. YEARS ag
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Excellent customer service
We have gone to the store on multiple occasions starting in september to get my ex husband a new phone since it is no longer charges. We were told on all these occasions that december first would be the best time for him to get a phone since he would get the most for his old one. So we end up going
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Devices
Now missing 8 emails from the period 04:15 EST (GMT -05:00) through 07:13 EST today 12/3/2025.
delayed emails using web email https://connect.xfinity.com; happens multiple times per day
Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for
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@user_ira3 Thank you for confirming that the issue is occurring with both web mail and Outlook. Have you checked your spam/junk folders to see if the emails have been delivered there? Have you ever set up any spam filters or email filters? This link
delayed emails using web email https://connect.xfinity.com; happens multiple times per day
Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for
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Yes. The email is delayed both when using the web email and Outlook. Sometimes, the email is never delivered. Another posting of mine details the second issue.
delayed emails using web email https://connect.xfinity.com; happens multiple times per day
Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for
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Hi there and welcome to Comcast. Thank you so much for reaching out to us regarding your verification concerns. You are in the right place and we are happy to assist you today. Can you please provide us with more details on your concern @user_yyaf07?
Van you use my email for verification. I have no usa phone
Please use my email only for verification and not the usa phone numbrr
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user_3asae6 Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your order. I'd be happy to check on your order for you. Please send us a DM with your name, and service address. Click "Sign In" if necessaryClick
Why did my order get canceled?:
i placed an order online. Then got an email saying i needed to verify information before my order could be sent and instructed me to call a number, first call was put on hold 38 minutes 2nd call ten minutes 3rd call 48 minutes So i went to the store they said "you are all set there are no issues or
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Ebmarco59 Hello there! We appreciate you taking the time to reach out to our Xfinity Forums regarding your internet and TV services. I'd be delighted to help you get an appointment. Please send us a Direct Message with your name and service address.&
I need to schedule a tech appointment
I need to schedule a tech appointment due to ongoing issues with Wifi connection. I need a tech to come to my home. How do I schedule an appointment?
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Perfect! We will be here waiting to hear back from you.
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
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Good morning @user_4bmptx I have located your account and in order to take a closer look at your billing and how we can help I need to authenticate your account with you. To get started, please send a direct message with your full name. To send a "
Formal Complaint – Misleading Pricing, Incorrect Order, and Refusal to Honor Original Offer
I am submitting a formal complaint regarding Comcast’s misleading information, incorrect order processing, and unprofessional handling by both customer service and the retention team. On October 29, I enrolled in a new plan after confirming with your agent multiple times that the monthly cost would
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@user_2ocxs6 Thanks for clarifying, some customers have it set up to have their bill forward to a different address, so it sounds like we just need to update your forwarding address on your account. I'll be happy to get this taken care of for you jus
The zip code for my Xfinity account is correct but the service address has the incorrect zip code
Hi I'm wondering how I can change my service address to the correct zip code. My mailing address is 97003 and my physical address is the same 97003 but for some reason the service address has me as being at 97006.
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@XfinityAlfonso I just looked at my newest Statement on the website and my physical service address says 97006 but below my mailing address has the zip as 97003. But in fact they are both the same.
The zip code for my Xfinity account is correct but the service address has the incorrect zip code
Hi I'm wondering how I can change my service address to the correct zip code. My mailing address is 97003 and my physical address is the same 97003 but for some reason the service address has me as being at 97006.
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Out of curiosity, will the Xfinity Forums still be available when emails transition over to Yahoo Mail?
Annabelle2
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15 hours ago
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Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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