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I have cleared the cache and cookies. I still have the red banner issue and the need to refresh or reload often. When I called Xfinity, the first person I talked to said I needed to up grade my version and that would solve the problem and that my acc
"Server Unreachable"
Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.
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@XfinityDuron I have cleared the cache and cookies. I still have the red banner issue and the need to refresh or reload often. When I called Xfinity, the first person I talked to said I needed to up grade my version and that would solve the problem
"Server Unreachable"
Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.
Question
I have cleared the cache and cookies. I still have the red banner issue and the need to refresh or reload often. When I called Xfinity, the first person I talked to said I needed to up grade my version and that would solve the problem and that my acc
"Server Unreachable"
Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.
Question
Audio muted for live music
When watching a show, the normal dialogue is ok but when live music is played it is very muted. If I change audio settings to stereo from Dolby it sounds louder but now I don’t have surround. What is the correct setting to fix this?
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X1
@MrReis I apologize for the confusion. It was a mistake on our part to include "she" in our questions. I'm glad our tech was able to help reactivate the cable cards. Please let me know if there's anything else I can help you with.
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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@user_grclkt, thanks. We would like to check a few things on this end. To do that we would need to get you authenticated, so we can pull up the account. Please send a direct message to us by clicking the chat icon in the upper right corner of the pag
iphone
i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t
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How did you know that the agent that reactivated my CableCard is a "she?" I'm not sure I understand what you mean by "Did she have any other questions or concerns tech?" Why would "she" have "other questions or concerns" - I was the one who contacted
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
Question
BIslander My apologies, I thought you may have been having the same or similar issue. Thank you for correcting my mistake.
Prime Video not launching with Xfinity app
Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I
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Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.
Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc
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@XfinityPaula I'm not the one with issue. That's a question for @user_28aebf
Prime Video not launching with Xfinity app
Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I
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user_h5e1fs Let's get your account pulled up and see what we can do for you. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or visi
Need Technician Appointment
My wifi is not connecting to devices across my apartment. I need a technician to come help. We have an Xfinity Wifi booster but the issue persists despite the device I want to connect to the wifi only being two rooms away. Everytime I try to talk to an agent the Xfinity AI Assistant runs me through
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Trade in
I shipped my Trade in on 10/5 it was moving along fine until it got to Texas now it still say on the way to the facility but it’s been over two months
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Devices
I haven't been able to get a technician to come to my apartment because I can't schedule one to come. Every time I try to schedule a technician Xfinity's support tries to get me to reboot my router or to troubleshoot things. My issue is I need to sch
Need Technician Appointment
My wifi is not connecting to devices across my apartment. I need a technician to come help. We have an Xfinity Wifi booster but the issue persists despite the device I want to connect to the wifi only being two rooms away. Everytime I try to talk to an agent the Xfinity AI Assistant runs me through
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This is exactly what I’m going through right now I could copy and paste the same story my phone was shipped from MI to Tx and it has been stuck in the same place since 10/15
My trade in device to Xfinity has been lost in transit
I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr
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there’s an outages since last night 12/3/2025 @7pm in Manteca Ca. Is xfinity aware of this?
user_s9ztwk
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10 hours ago
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Report a service outage
I would like to report an outage at our work. I do not have an account number
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