Xfinity Community Forum

Account setup problem

I have been trying to put my gateway into bridge mode but when I try to access settings in the xfinity app it says loading and gets stuck there. When I try to get support. Is xfinity assistant or via voice line the system tells me I do not have internet service and can’t help me. I do have internet

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Customer Service

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Thanks for that information, @user_05qztq. Have you already taken a look at this page for more information regarding that switch, https://www.xfinity.com/support/articles/yahoo-email-migration-overview? Once you have completed the migration, you will

XfinityJeniece

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10 hours ago

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Direct Message icon

I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it?

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You need to post better information. How are you trying to access the email, and what happens when you try to sign into the account?

Latoque

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10 hours ago

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Email

Connect me to my email

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Call Comcast security. They handle any blocking issues----------------------- Comcast Customer Security Assurance------------------- Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

Latoque

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11 hours ago

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CS

I can not email from my business account to my Comcast.net account

Whenever I try to send an email from my business account to an @comcast.net email account I get a bounce and my email is not delivered. The error message is below. It appears a spam filter of some sort is blocking the emails from being delivered. Please advise how to correct this. Thanks! Craig erro

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Can you access the email using only a browser and the webmail UI instead of the Samsung app? What happens in the Samsung app if you try to let it auto-configure the Xfinity account?

Latoque

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11 hours ago

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email

My Galaxy S23's Samsung Email App stopped getting updates from my Xfinity email. I have uninstalled and reinstalled the Samsung App. When I try to reattach to my Xfinity email, I can't use Manual Settings. Upon trying to enter the password, some (Xfinity) app takes over and doesn't let me input the

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I am so disappointed. I only keep Comcast because of Create TV. So very disappointed. (of course I can only read one line of banner message……the second line is not visible on my screen…..maybe they are only changing the channel number?)

user_zbgo0k

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11 hours ago

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Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

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Thank you for reaching out to our team here. I will be happy to assist you with getting that account disconnected. Can you send me a direct message with the full name and complete address for that service? To send a direct message [private message]:

XfinityJohnG

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11 hours ago

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Disconnect my internet service

I've tried multiple times to disconnect my internet service. I tried through online chat as well as calling in and every time they tell me that its either wrong number or will schedule a callback but I never get a callback. I need to disconnect my service as its not being used any longer.

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user_ffr49k, Hi there! Thanks for reaching out. I can understand the unbelief with the iOS version issue as I helped somebody else with the same concern. You've come to the right place. Our team of experts are dedicated to resolving mobile serv

XfinityGabriel

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11 hours ago

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cellular data is not working

My iphone8 was able to connect internet with cellular data on a month ago but now cannot do it. I stopped by Xfinity shop and asked support. She said my iOS is too old (16.7) so that it does not work. I cannot believe this is iOS version issue.

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This happens too many times to too many people and comcast does nothing about it; as painful as it will be updating accounts but it's time to get rid of comcast email.

user_rjzc85

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11 hours ago

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

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@lboocker Thanks for adding to the thread. Continue and upgrade the email to Yahoo in order to continue using it successfully.

XfinityBenny

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11 hours ago

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Can't get into Email [Edited]

Cant get into email? [Edited: All Caps]

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I would like to cancel my Xfinity Internet Service at [Personal information]. I've since moved from there and my current address is... [Personal information]. I've been at this address since leaving the hospital in October since my son decided he was

user_3yy1hl

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11 hours ago

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Disconnect my internet service

I've tried multiple times to disconnect my internet service. I tried through online chat as well as calling in and every time they tell me that its either wrong number or will schedule a callback but I never get a callback. I need to disconnect my service as its not being used any longer.

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I went to an Xfinity store, where the associate helped me to "migrate" my comcast account to Yahoo. I set up a Yahoo password. However, I am unsure whether my account has actually been successfully migrated as I cannot login to the Yahoo site using t

user_05qztq

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11 hours ago

to the conversation:

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Direct Message icon

I am looking for the Direct message icon supposedly on the Xfinity forum page, so that I can contact Xfinity support team on a migration issue that is unique to me. Can you please tell me where to look as I cannot find it?

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Gateway upload not provisioned for 2gb symmetrical

My plan is 2gb symmetrical internet. After updating to the newer Technicolor CGM4981COM xFinity Gateway, I am now able to achieve 2gb download but my upload is still capped at roughly 350mbps. After troubleshooting via the admin web interface, I believe my upstream OFDMA is mis-provisioned or miscon

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Customer Service

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I have been having trouble with Comcast email since getting a new iPhone 17 a couple months ago. I use ExpressVPN and had zero issues before the iPhone upgrade. Unable to send email from iPhone...mail just sits in the outgoing folder 99/100 times. Oc

user_l8dhao

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11 hours ago

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Apple device email clients not working with comcast.net accounts

I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.

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Noooo!! Create is my go/to channel! I start there and then move on to other channels!

Renee2181

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11 hours ago

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Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

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@user_6eutvb Thanks for adding a post to the community. There is no list to check what area is next for upgrades. The plan is to have it all upgraded soon though, so keep an eye on the email address you have tied to your Xfinity account. That is the

XfinityBenny

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11 hours ago

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Fiber Expansion

Is there an email to inquire about fiber optic expansion on my street? There is xfinity fiber optic lines down the highway at the end of my street, but they have not run it around my street yet. Just wanting to see if that is planned in the future as everyone on the street is an xfinity customer. (n

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Need Return Label For My Mobile Device With Ticket Number [Edited]

I joined Xfinity Mobile on NOVEMBER 30 as part of a promotion that offered discounted rates. I have dealt with no fewer than 15 people and two stores on this issue. Xfinity has failed to provide me a mailing RETURN label. For the better part of 3Days I continue to get the run around. A ticket was su

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Devices

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comcast.net/email

how to log in to comcast.net/email

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Rules and Automations

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Fiber Expansion

Is there an email to inquire about fiber optic expansion on my street? There is xfinity fiber optic lines down the highway at the end of my street, but they have not run it around my street yet. Just wanting to see if that is planned in the future as everyone on the street is an xfinity customer. (n

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Customer Service

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I have had an Xfinity email account for the past 7 years even though I no longer have any other Xfinity services following a move. This week December 8, 2025 I lost access to my Xfinity email using the Apple mail app on my MacBook Air and iPhone. &n

user_2d7ba5

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11 hours ago

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Methods to access Xfinity Email after service termination

There are various Forum, articles, and FAQ posts discussing access to Xfinity email after service termination. I'm not sure how Comcast can continue to host someone's Xfinity email after service termination. The business model details aside; retaining email service is extremely helpful to mitigate o

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