Xfinity Community Forum

I did that for 2 of my TVs, I have a third TV that needs to be replaced so I just went with the remote box. I may revisit that later. I have other TVs in the house (garage and exercise room) where I just use Roku boxes.

upshift_1

replied

19 hours ago

to the conversation:

0

Trying to activate new 4K boxes

I went to the Xfinity store and got the latest 4K boxes to update my home TVs. I couldn't do the upgrade right away so the rep gave me a number to call: 855-652-3446. The phone menu is abolutely maddening. No way to talk to someone only one response available to text you a link to activate a gateway

Question

Accepted Solution

Good evening @user_f0i5hi! I know moving can be stressful on its own, and worrying about missing cords and TVs that aren’t set up is the last thing you need. I can certainly assist with scheduling a technician visit, so they can properly hook u

XfinityAldrik

commented

19 hours ago

to the conversation:

0

U

Cable issues

I moved apartments and although I have my internet working, my televisions are not hooked up correctly and I don’t even think I have the correct cords. Doesn’t look like I have an hdmi cable hooked up on the one TV at all. The movers said they could do this but they didn’t know what they were doing,

Question

U

Xfinity Blocking Fraud Alert Phone Calls

What happened? 2-3 months ago, the fraud alert calls from my bank were not blocked. Now they are blocked. I have to "allow" low spam risk robocalls for the fraud calls to get through. That lest way too many illegal robocalls thru. My banks fraud alerts use telephone number [Edited: Personal Informat

Question

•

Customer Service

14

1

0

U

Well it appears that there is no one that wants to respond, if you want a chance to rectify the situation, customer service can reach out to me, im not going to do the wait forever for no response.

user_q4q25z

replied

19 hours ago

to the conversation:

0

U

[Edited] show

I switched over to xfinity on the 26 of December, I was scheduled for install of internet the following week. On the date of my installation no tech showed up i called into customer service and they scheduled a new date, this happened 6 more times. And today I called back in cause of another no show

Question

U

Can somebody help me please?

user_guzs9f

commented

19 hours ago

to the conversation:

0

1

U

Service was shut with no warning letter

Service was shut with no letter warning me of the date to pay past due WHY???????? WHY NO LETTER WHEN THIS HAS ALWAYS BEEN YOUR PRACTICE IN THE PAST??? Automated system tells me past due is way higher than it should be $$$$ given that I lowered my level of service and lowered my bill last month Can

Question

Well I can certainly appreciate that! This does sound more like a channel specific than something larger with the Stream App, especially during live sporting events or other related programming. Since the Xfinity Stream App works through both TV and

XfinityAlfonso

replied

19 hours ago

to the conversation:

0

U

Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

Question

U

Accepted Solution

Cable issues

I moved apartments and although I have my internet working, my televisions are not hooked up correctly and I don’t even think I have the correct cords. Doesn’t look like I have an hdmi cable hooked up on the one TV at all. The movers said they could do this but they didn’t know what they were doing,

Question

•

Customer Service

13

1

0

U

Service was shut with no warning letter

Service was shut with no letter warning me of the date to pay past due WHY???????? WHY NO LETTER WHEN THIS HAS ALWAYS BEEN YOUR PRACTICE IN THE PAST??? Automated system tells me past due is way higher than it should be $$$$ given that I lowered my level of service and lowered my bill last month Can

Question

•

Billing

12

1

0

U

TY. That is all I can see as well.

user_8rw9zf

replied

19 hours ago

to the conversation:

0

U

Get a printable list of channels for Popular TV package

For 60619 zip code I need a printable list containing only the Popular TV package channels. This list would contains channel number and channel name. How can I get this?

Question

U

No. I just checked all those sport channels and have no issues playing them. We have not experienced it with any other ToGo channels either. We have watched sport events on the core channels off our antenna. Of note, I did record o

user_ctr7lz

replied

19 hours ago

to the conversation:

0

U

Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

Question

U

very slow internet why?

Please update your internet program, very slow internet these day

Question

•

Your Home Network

11

1

0

Good evening, @user_1f4zxc! I am happy to look further into the payments and refund. Refunds can take 4-6 weeks to receive when it is coming from your internet account. The process is a bit different from a mobile payment refund. The mobile accounts

XfinityRay

commented

20 hours ago

to the conversation:

0

U

Ridiculous service

We paid our Xfinity Mobile on January 7th the money was put on my Internet.We were offered a refund between 24 and 48 hours still no refund.This has happened Twice on November 6th our payment was done and our mobile service was shut off that's when we discovered the error on you guys end .I am so ve

Question

U

Ridiculous service

We paid our Xfinity Mobile on January 7th the money was put on my Internet.We were offered a refund between 24 and 48 hours still no refund.This has happened Twice on November 6th our payment was done and our mobile service was shut off that's when we discovered the error on you guys end .I am so ve

Question

•

Billing

7

1

0

Hey there, user_q4q25z! We appreciate you reaching out to us on our XFINITY Community forum. We understand your time is valuable, and this is never the onboarding experience we wish upon any of our valued members. We would love the opportunity to hel

XfinityNatalie

commented

20 hours ago

to the conversation:

0

1

U

[Edited] show

I switched over to xfinity on the 26 of December, I was scheduled for install of internet the following week. On the date of my installation no tech showed up i called into customer service and they scheduled a new date, this happened 6 more times. And today I called back in cause of another no show

Question

... Is this correct or bogus? It's probably a scam, an attempt to persuade you to give control of your equipment to a criminal. If an employee doesn't reply to your message here, Comcast Security Assurance should be able to answer your question. You

BruceW

commented

20 hours ago

to the conversation:

0

U

Low Modem Security

I received a phone call about my modem having low security and foreign actors can connect to it. Is this correct or bogus?

Question

Thanks for taking the time to reach out through our community forums, user_6utmnc! There's a good possibility that the cancellation order was scheduled to process on a later date while the billing end date is scheduled for the day you requested to ca

XfinitySean

commented

20 hours ago

to the conversation:

0

U

I called to cancel my service and was told it's been cancelled. It still shows as active.

How do I know if my service has been cancelled? I called to cancel it but online account still shows active.

Question

U

[Edited] show

I switched over to xfinity on the 26 of December, I was scheduled for install of internet the following week. On the date of my installation no tech showed up i called into customer service and they scheduled a new date, this happened 6 more times. And today I called back in cause of another no show

Question

•

Customer Service

18

1

0

U

@XfinityJustinC Yes I still need assistance ASAP. If I can’t get this resolved they are going to charge me $1,290.17.

user_mexy5c

replied

20 hours ago

to the conversation:

0

U

Billing and customer service

Back in November I traded in 2 iPhone 16 max pros for 17 max pros. I have yet to be credited for one of them which I received a letter in the mail that assurant received them both but returned one do to its condition which I understand. The credit has not been received and I was assured all through

Question

Thank you for letting us know you did that self-troubleshooting! Are any other sports channels ( ESPN, ESPNU, SEC Network, etc.) or any live sporting events on core channels like ABC/NBC/CBS having this same issue?

XfinityAlfonso

replied

20 hours ago

to the conversation:

0

U

Big10 Network frozen on To-Go stream

We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me

Question

@7sfbytes my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated? Sign in to webmail and click on the gear icon, then on Email Settings. In the left pane check if Auto Forward is empty.&

Again

commented

20 hours ago

to the conversation:

0

7

email not updating

my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?

Question