Xfinity Community Forum

user_0zdcgl Welcome to our community forum! Thank you for reaching out so we can help you set up your Voicemail on your new Xfinity Mobile line! You can find instructions for Apple here and Android here.

XfinityEmilyB

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20 hours ago

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setting up voicemail on xfinity mobile

I recently transferred a phone to my xfinity line that was included with my internet. When I try to set up my voicemail, it says to enter my password, which I obviously don't have. I can't get ahold of ANYONE. The virtual assistant is useless. I need an actual PERSON to assist. What am I even paying

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need iincrease in power

computer runs slow, robo floor cleaner does not work right, games run slow

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Your Home Network

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Remote won’t stay paired

I’m a new customer in my remote requires me to pair it after every time I turn off the TV

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Customer Service

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Howdy user_okcqbo Happy to help explore some new options. There are traditionally a good amount of options in place. Let's check on what is available. Could you please send our team a direct message with your full name and full address? Our team ca

XfinityThomasB

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20 hours ago

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Requesting Diamond Loyalty Migration: 5-Year Price Lock & All-In TV Core Transition

I am a Diamond Loyalty member in Pennsylvania looking for assistance from an Official Employee to modernize my legacy 'Choice Double Play' plan. I have been trying to transition to the 2026 All-In pricing structure ($100 target for 500 Mbps with the 5-Year Price Guarantee + TV Core), but the standar

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Mobile Device Trade-In Discrepancy

Hello, I'm running into a brick wall with Xfinity regarding my device promo credit. I began new service with Xfinity in September, where they were offering a $500 device trade-in credit. I sent in my device in late September, then I received an email from Xfinity a couple of weeks later saying that

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Plan

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Requesting Diamond Loyalty Migration: 5-Year Price Lock & All-In TV Core Transition

I am a Diamond Loyalty member in Pennsylvania looking for assistance from an Official Employee to modernize my legacy 'Choice Double Play' plan. I have been trying to transition to the 2026 All-In pricing structure ($100 target for 500 Mbps with the 5-Year Price Guarantee + TV Core), but the standar

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Customer Service

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user_wnez9m Thank you for reaching out to let us know about the issue you are experiencing! For reporting fraud, phishing, or online abuse, you can contact our Xfinity Customer Security Assurance (CSA) team by calling 1-800-XFINITY (1-800-934-6489) a

XfinityBrianH

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20 hours ago

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Xfinity Assistant pushing scam equipment upgrade link

Hi, I just had an internet outage today and while talking to the Xfinity Assistant about the outage it suggested that I upgrade my equipment and gave me a link to do so. That link, as it turns out, was a scam/phishing link that clearly has nothing to do with Xfinity. Here's the exact conversation te

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user_9p2h4m Was this a part of a damage claim? Our team would greatly like to help get this all sorted out. Appreciate your time and patience with all of this.

XfinityThomasB

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20 hours ago

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Worst customer service ever

I’ve been trying to get a replacement phone from Xfinity for 2+ weeks. The phone stopped working and I can’t get a replacement. They send me to another company called Assurant. I’ve spent probably 5+ hours on the phone with people that barely speak English. After over an hour today. The guy hung up

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I do apologize, @Annabelle2 Just to confirm you are not able to see the Direct Message Icon is that correct?-Richard

XfinityRichard

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20 hours ago

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Transactions Earlier Than 2022?

I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.

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user_dev5lm Hi there! We are sorry to hear that you're having issues getting your remote to work on your new TV Box. This sounds like a remote pairing issue. Please go here (https://www.xfinity.com/support/remotes), click on the remote that matches y

XfinityBenjaminM

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20 hours ago

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New box won't work

Remote won't work on new box.

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Worst customer service ever

I’ve been trying to get a replacement phone from Xfinity for 2+ weeks. The phone stopped working and I can’t get a replacement. They send me to another company called Assurant. I’ve spent probably 5+ hours on the phone with people that barely speak English. After over an hour today. The guy hung up

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Customer Service

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Unable to login to Xfinity App on my phone

Unable to login to Xfinity App on my phone. Reinstalled app twice, tried my username, email, phone number. Every time I get error: Xfinity ID you entered was incorrect. Please try again. I am able to login to xfinity on my computer. I called yesterday Jan 18 2026 and they gave me Case ID: IH26677771

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Xfinity App

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@user_p77b6f Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I understand you are trying to case Xfinity Stream app from your phone to a projector. At this time I am not seeing that we support any projectors wit

XfinityBillie

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20 hours ago

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Wont cast

I’m trying to cast from my app to my projector. I can get the sound to come through your there is no picture. It’s just a black screen. How can I fix this?

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infernal2ss Thank you for reaching out and letting us know. Having issues at all would be frustrating and if I were in your shoes I would be feeling the same way too. Our team is happy to help. Please be reminded that sending unsolicited Direct Messa

XfinityPeterH

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20 hours ago

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Constant internet drops during cold weather.

My internet consistently drops out every hour or so during cold weather in the winter months. I’ve tried EVERYTHING to fix it myself. I’ve already installed a new coax cable from the street terminal to my modem, and I’ve replaced my modem 3 times over the past 5 years. NOTHING HAS FIXED IT! it has t

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user_6q6m5v Thanks for reaching out to us for assistance with your TV channel not working on one of your 3 TV's. I would be happy to assist with getting this fixed for you. Can you send us a direct message with your full name, name of account h

XfinityEricB

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20 hours ago

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One channel not working

Hello, We have one channel not working on 1 TV. We get a message stating "This channel is not authorized” but the channel is in our package and we receive it on the other 2 TVs. I chatted with tech support this morning and went through the re-start process. Any other ideas?

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New box won't work

Remote won't work on new box.

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Customer Service

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I've done all of that, and still nothing's changed. No, I didn't opt out of direct messaging when I set up my community forum profile in 2018.

Annabelle2

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20 hours ago

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Transactions Earlier Than 2022?

I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.

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So its been two months since this post and ive just been a victim to this. Clicked the link given how Im on the app and thought it was a legitimate link, and now my phone is compromised. It was a fake link that I had clicked through xfinity assistant

user_wnez9m

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21 hours ago

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Xfinity Assistant pushing scam equipment upgrade link

Hi, I just had an internet outage today and while talking to the Xfinity Assistant about the outage it suggested that I upgrade my equipment and gave me a link to do so. That link, as it turns out, was a scam/phishing link that clearly has nothing to do with Xfinity. Here's the exact conversation te

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Emails

Not receiving emails since January 13th

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Email

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Mobile Billing Fraud

I have chatted , visited the store multiple times, called and yet nobody can honor the offer I signed up for on my phone. This is unconscionable!

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Plan

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