Xfinity Community Forum

Post moved here to the Xfinity Compliments section.

EG

commented

19 hours ago

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Congrats to Comcast

Since most of the forum entries are complaints, I thought I would give an example of good service by Comcast. The past couple of weeks, I was losing some TV channels and my typical 900 Mbps internet download speed had fallen to about 50 Mbps. So obviously, something was wrong. Rather than telephone

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U

Thanks for the reply. 2 questions for you. 1. Can you have 2 accounts attached to the same email? 2. Would the 2nd account be the same $cost as the initial account? We would want all the same Channels. Is t

user_tcd9yv

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19 hours ago

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U

2 homes and 1 account

we have 2 homes and want to have full xfinity comcast service channels at both homes as we go back and forth. How do we do that? The On-The-Go channels do not give us all the channels.

Question

U

Billing Issues

Hello, I need a credit on my account as i have been charged in error on Xfinity's side for the last 20 months for an account that is not active. I have reached out to Xfinity billing many times and they have refunded my back account but never credit my xfinity mobile account, so i get a past due bil

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Billing

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@user_ljqrof You do not need an account number to send us a direct message. The direct message is so we can work together to locate the charge and the account it's connected to. We work in direct messages to protect your privacy and personal informa

XfinityKei

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19 hours ago

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U

Cancel xfinity Internet service

I have been trying to cancel internet service since the day I received the equipment but no one ever answers the phone, no human actually, it's always a bot automated system and my questions to speak to a person the bot keeps asking me what do I need help with after continuously saying I want to spe

Question

Hey @user_wf466t are you still experiencing issues with your modem?

XfinityEva

commented

20 hours ago

to the conversation:

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U

My WiFi box won’t turn on

No light on and changing outlets and leaving unplugged didn’t work

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A

Moving Modem to Different Room

I’m looking to move my modem to a different room. We have another coax cable but it’s not active.

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Customer Service

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user_5qpxmi here are a few steps you can try to take: Check Call Blocking Settings Log in to your Xfinity account: https://www.xfinity.com/myaccountGo to Voice Settings → Call BlockingReview: Anonymous Call Rejection (blocks calls without

XfinityPeterH

commented

20 hours ago

to the conversation:

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telephone

keep getting blocked calls

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jemk2wu Thank you for sharing your amazing experience! We love to hear when things go smoothly for our customers and I would love to make sure this feedback gets back to your local team for some much deserved kudos as well. Can you please send us a D

XfinityBillie

commented

20 hours ago

to the conversation:

0

Congrats to Comcast

Since most of the forum entries are complaints, I thought I would give an example of good service by Comcast. The past couple of weeks, I was losing some TV channels and my typical 900 Mbps internet download speed had fallen to about 50 Mbps. So obviously, something was wrong. Rather than telephone

Question

user_t1h024 I would check if the bill statement shows that it is a final bill and advise that the account has been closed on the first page. The final statement is mailed out to ensure it is received, since some access to the account online is limite

XfinityThomasD

commented

20 hours ago

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U

cancellation

Hi, I have recently cancelled my subscription with you guys but I received a bill today for $326.

Question

user_83dl77 Hi there! Thank you for reaching out to us here on our Community Forum. Can you please elaborate on the issue you're having? We'll be happy to help in any way we can.

XfinityBenjaminM

commented

20 hours ago

to the conversation:

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U

tech support

I'm trying to contact someone in tech support for a problem I'm having with my mobile account. Who or where can I turn to?

Question

U

I do not have an account to sign into. The reason for that is I haven’t activated the service, so technically I don’t have an Xfinity account to cancel, but I have been charged twice as though I do. I still want the information that I’m asking f

user_ljqrof

replied

20 hours ago

to the conversation:

0

U

Cancel xfinity Internet service

I have been trying to cancel internet service since the day I received the equipment but no one ever answers the phone, no human actually, it's always a bot automated system and my questions to speak to a person the bot keeps asking me what do I need help with after continuously saying I want to spe

Question

Congrats to Comcast

Since most of the forum entries are complaints, I thought I would give an example of good service by Comcast. The past couple of weeks, I was losing some TV channels and my typical 900 Mbps internet download speed had fallen to about 50 Mbps. So obviously, something was wrong. Rather than telephone

Question

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Xfinity Compliments

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We can reach out to our local team to see if we can get something set up for you. If you could please send me a DM with your first and last name along with your full-service address, we can get started.To send a "Direct Message" to Xfinity Support:Cl

XfinityBradM

replied

20 hours ago

to the conversation:

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U

Need temp line run

I am getting a pool installed and the contractor told me to get a temp cable line installed. I cannot figure out how to request this, so posting on the forum.

Question

unhappy_member okay that's good to hear that you are connected with someone. Let us know if you have any additional questions for us afterwards.

XfinityMarcus

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20 hours ago

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U

Apple Watch Promotion Scam

I recently purchased a new Apple Watch SE 3 under the $300 promotion. There was issues activating the watch and customer support ended up adding the watch to my account as a BYOD, which does not get the promotion. I've told them repeatedly that this is not my issue to solve, and that they should res

Question

Greetings, @user_3owl2a, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. In the Xfinity app,, there is only the option to pause all devices for a profile, so the only way to pause every device connected

XfinityJeff

commented

20 hours ago

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U

pause all devices

I would like to pause all devices from the WiFi tab of the Xfinity app, but can't find that option. Looks like I have to enter each profile to do that.

Question

@user_47n5q6 Our team is happy to help with your situation. If you could please send me a DM with your first and last name along with your full-service address, we can get started.To send a "Direct Message" to Xfinity Support:Click "Sign In" if neces

XfinityBradM

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20 hours ago

to the conversation:

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U

Wires are too low

The xfinity wires over the Emily Avenue entrance to our parking lot are too low. Several times trucks accessing our Landisville Apartments parking lot off of Emily Avenue rip down the cable and electrical wires because they The xfinity wires over the Emily Avenue entrance to our parking lot are too

Question

ser_6cm39o I would be reaching out if I were in your shoes too. Let's take a look at your account and see what options we have. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if n

XfinityPeterH

commented

20 hours ago

to the conversation:

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U

Plan changes under false pretenses/ no permission

Twice in less than 4 months an agent has changed my plan when they said they were applying credits to the account. When asked if the text link that states the plan is changed is correct and explicitly stating I didn’t want to change anything as I was happy with the price I was lock into for 5 years,

Question

U

Getting a temp line run for a project like this is pretty typical for a cable company. I find it hard to believe you don't do that. I even see discussions about it on other posts in the forum, I just can't figure out where to request it.

user_bz5qwp

replied

20 hours ago

to the conversation:

0

U

Need temp line run

I am getting a pool installed and the contractor told me to get a temp cable line installed. I cannot figure out how to request this, so posting on the forum.

Question

U

Plan changes under false pretenses/ no permission

Twice in less than 4 months an agent has changed my plan when they said they were applying credits to the account. When asked if the text link that states the plan is changed is correct and explicitly stating I didn’t want to change anything as I was happy with the price I was lock into for 5 years,

Question

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Customer Service

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cancellation

Hi, I have recently cancelled my subscription with you guys but I received a bill today for $326.

Question

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Customer Service

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