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@Again Can you at least answer _how_ you're counting megabytes? Are you counting real megabytes (1,048,576 bytes) or marketing megabytes (1,000,000 bytes)? Are you counting actual attachment sizes or MIME-encoded attachment sizes? Many of these e-
Could you just temporarily lift the mail size limit for the transition to Yahoo?
I'm checking my mailbox to find messages over 25MB. I don't know if that's Real Binary MB (1048576) or Marketing MB (1000000). And of course the webmail interface has no way to search based on size, so I'm relying on Thunderbird/Outlook to do that. In some cases they can't agree on how big the attac
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@Again Of course. That would be convenient for customers, afterall. Doing nothing is convenient for Comcast/XFinity. So nothing it is.
Could you just temporarily lift the mail size limit for the transition to Yahoo?
I'm checking my mailbox to find messages over 25MB. I don't know if that's Real Binary MB (1048576) or Marketing MB (1000000). And of course the webmail interface has no way to search based on size, so I'm relying on Thunderbird/Outlook to do that. In some cases they can't agree on how big the attac
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Wifi issues all the time every week
I have had nothing but issues with Xfinity. It's been 4 years and every week there is issues my wifi goes out and supposedly they keep doing maintenance performance on it every week or month. I lose connection all the time. They are just putting bandaids on the issue obviously otherwise the issue wo
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Your Home Network
I am logged in on my phone however, when I click what looks like a text bubble a.k.a. chat icon nothing comes up for a To section for me to put in support. Do I need to be on a laptop instead? This icon you are describing is not showing up on my phon
ECM Ticket Not Being Resolved
I tried to put pin on my SIM card last Friday in order to protect it as I was receiving scam text messages. I entered the pin incorrectly three times which locked me out of my phone. I went to a Comcast store and they were able to get me a PUK code, however the prompt would never come up on my phone
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Thank you, @user_lb123 are you logged in to Xfinity forums and it will be in the upper right corner of the page.-Richard
ECM Ticket Not Being Resolved
I tried to put pin on my SIM card last Friday in order to protect it as I was receiving scam text messages. I entered the pin incorrectly three times which locked me out of my phone. I went to a Comcast store and they were able to get me a PUK code, however the prompt would never come up on my phone
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user_gj18xq, Hi! Thanks for taking the time out of your day to reach out. This is definitely now how we want you to feel. We can help with a solution as quickly as possible. Would you mind sharing more details of what's going on so we can further ass
I can't get into the correct account.I need to speak to an agent
Wrong account need my account
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@XfinityRichard where is the direct chat icon? What page are you talking about? The page on the forum or in my email where I’m also reading your response? I do not see where I can privately chat with you
ECM Ticket Not Being Resolved
I tried to put pin on my SIM card last Friday in order to protect it as I was receiving scam text messages. I entered the pin incorrectly three times which locked me out of my phone. I went to a Comcast store and they were able to get me a PUK code, however the prompt would never come up on my phone
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I'm sorry, @user_lb123 make sure you are logged in. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the &ldqu
ECM Ticket Not Being Resolved
I tried to put pin on my SIM card last Friday in order to protect it as I was receiving scam text messages. I entered the pin incorrectly three times which locked me out of my phone. I went to a Comcast store and they were able to get me a PUK code, however the prompt would never come up on my phone
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Hello, @whatever_2505 thank you for checking to see if turning off the advanced security would help, and I definitely want to continue investigating if you're still experiencing issues please let me know. I appreciate all the information you hav
VPN doesn't connect when using Xfinity wifi
I use VPN to work. Until last Friday it was working fine but suddenly it stopped working. If I use other internet provider services it works just fine but with Xfinity wifi it will simply connect and disconnect right away. I've had an Xfinity thecnician checking the router and connections in the hou
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@tchatt Thank you so much for using our Forums and for allowing our team the chance to help you with your Xfinity Mobile experience. We are sorry that you had some trouble with not being offered a similar device promo earlier for a device that you up
Promotion can't be applied retroactively???!!!
Had two old Pixel 6a's on my account. Went in to the store on a Monday night to upgrade. My one daughter wanted an iPhone 17 the other a Pixel 10 Pro. We processed the iPhone. Then we processed the Pixel in the store. We were told that the 6a was a $27 credit, fine whatever so we did that. After tha
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user_dnjgcu Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
My incoming email goes directly to trash
Why does my incoming email go directly to trash? I already checked my filters.
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I do not see this chat icon in the community forum
ECM Ticket Not Being Resolved
I tried to put pin on my SIM card last Friday in order to protect it as I was receiving scam text messages. I entered the pin incorrectly three times which locked me out of my phone. I went to a Comcast store and they were able to get me a PUK code, however the prompt would never come up on my phone
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no it was not and I am out of patience
I can't get into the correct account.I need to speak to an agent
Wrong account need my account
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My incoming email goes directly to trash
Why does my incoming email go directly to trash? I already checked my filters.
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Sign-In and Account Management
Hi user_b6msx0! Thanks for taking the time to visit our Xfinity Forum, letting us know about this service/billing concern. I certainly know the importance of having your service up and running, so we can absolutely further look into this on our end.
Customer service lied
I was told to lay a certain amount and I wouldn’t lose service. After 3 hours of trying to come to an agreement. So I pay the agreed amount and was promised I wouldn’t lose service. I wake up this montane my service is turned off. So I call them this time instead of speaking thru the app and they br
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Hi there, @user_lb123 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with your Xfinity Mobile concerns. Please be assured you reached the
ECM Ticket Not Being Resolved
I tried to put pin on my SIM card last Friday in order to protect it as I was receiving scam text messages. I entered the pin incorrectly three times which locked me out of my phone. I went to a Comcast store and they were able to get me a PUK code, however the prompt would never come up on my phone
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user_nokkti Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Xfinity Mobile Billing Concern
I received an email stating that my past due balance needs to be paid to prevent disconnection. I switched from Xfinity mobile over the summer as I was planning to move to an area that did not have Xfinity cable and mobile service. I have multiple recordings from different representatives who advise
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user_6tjg3s, Thank you for reaching out to Xfinity Support. Can you tell me how you are watching live TV? Is it through an app, or with one of our cable boxes?
XfinityAngie
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TV picture has intermittent pixilation. Appears to be fixed after Xfinity "correction", then reverts to poor pixilation picture.
Do I need a modem to get live TV? I know that I need a modem for Internet streaming for Netflex, Amazon Prime, Hulu, etc. which is operating ok. An Xfinity agent told me that I need a new modem to correct TV picture pixilation, but my research indicates a modem has no connection to live picture qual
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