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I’ll update after the estimated repair time passes and it’s allegedly fixed. This happens daily.
Please help
I am writing to formally express my extreme dissatisfaction with the ongoing issues related to my internet and television service, as well as the consistently poor customer service I have received while attempting to resolve these problems. Over an extended period, services have been added to my acc
Question
Service out again worked 8 minutes
Please help
I am writing to formally express my extreme dissatisfaction with the ongoing issues related to my internet and television service, as well as the consistently poor customer service I have received while attempting to resolve these problems. Over an extended period, services have been added to my acc
Question
Again, I’m reluctant to call customer service just to engage in a lengthy phone call where the advice is to restart my router and agree to extra charges somehow. I have spent many hours dealing with this.
Please help
I am writing to formally express my extreme dissatisfaction with the ongoing issues related to my internet and television service, as well as the consistently poor customer service I have received while attempting to resolve these problems. Over an extended period, services have been added to my acc
Question
Hey @user_7g439n , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the prepaid gift card. I would be more than happy to offer my assistance looking into this
$50 Virtual Prepaid Card
Good Morning, when I started with Xfinity on the confirmation receipt it says “$50 Virtual Prepaid Card” included. I have not received the $50 virtual prepaid card yet.
Question
This affects my home security, nest thermostat and ability to work from home.
Please help
I am writing to formally express my extreme dissatisfaction with the ongoing issues related to my internet and television service, as well as the consistently poor customer service I have received while attempting to resolve these problems. Over an extended period, services have been added to my acc
Question
Service out again worked for 3 minutes
Please help
I am writing to formally express my extreme dissatisfaction with the ongoing issues related to my internet and television service, as well as the consistently poor customer service I have received while attempting to resolve these problems. Over an extended period, services have been added to my acc
Question
user_vv8959, Hi there! Thanks for taking the time to reach out. We greatly appreciate you for your service. I can understand the importance of receiving that prepaid card. You've reached the right place for help. Have you tried visiting the link that
Prepaid Card for Military
Please advise how to receive the $180 prepaid card for military customers. Both my husband and I are military vets.
Question
Service worked 2 minutes. Out again
Please help
I am writing to formally express my extreme dissatisfaction with the ongoing issues related to my internet and television service, as well as the consistently poor customer service I have received while attempting to resolve these problems. Over an extended period, services have been added to my acc
Question
@user_yeeub2 Thank you that helped me out
opening attachments in email
For the past 3 days I am not able to open attachments included in my email, I have to download each one. Is there some way to change this back to how it used to be?
Question
user_kkgoxh Hello there! We appreciate you taking the time to reach out to our Xfinity Forums Team for assistance with your account and services. I would be happy to help you with the transition, of the account. To begin, please send a Direct Message
xfinity support
I need to cancel my service and have no intention of transferring it as I will be bundling with another provider who I use for my phone. I don't need to hear about any deals or bundling packages as I am content with my current provider.
Question
Service worked for 3 minutes. Is out again
Please help
I am writing to formally express my extreme dissatisfaction with the ongoing issues related to my internet and television service, as well as the consistently poor customer service I have received while attempting to resolve these problems. Over an extended period, services have been added to my acc
Question
Same thing, over and over...try this link...error message...please hold,...please try again tomorrow. Tomorrow comes, same thing, rinse and repeat. Your CEO really should trying calling the numbers and use the support links that the customers have to
Xfinity [Edited]
Xfinity, please consider [Edited: "Language"]. Been trying to get support with paying my bill for nearly a week now. Your website is [Edited: "Language"] up and your call-takers have confirmed this. Instead of assisting with getting the issue resolved or providing support in getting your invoice pai
Question
user_53f232 Shoot! That may make it challenging to continue with us. Please feel free to move to DM, so that I may check on your services.
Please help
I am writing to formally express my extreme dissatisfaction with the ongoing issues related to my internet and television service, as well as the consistently poor customer service I have received while attempting to resolve these problems. Over an extended period, services have been added to my acc
Question
Catalyte, Hi there! Thanks for reaching out. We are honored by the opportunity to be your service provider. You've reached the right place. Our specialized team of experts is happy to assist over social media. To get started, please send us a direct
Service extension
I would like to get internet at my house. Services are available in my general area but my address shows unavailable. What is the process to request service.
Question
I'm on the[Edited: "Language"] phone with your customer support now!
Xfinity [Edited]
Xfinity, please consider [Edited: "Language"]. Been trying to get support with paying my bill for nearly a week now. Your website is [Edited: "Language"] up and your call-takers have confirmed this. Instead of assisting with getting the issue resolved or providing support in getting your invoice pai
Question
sjl10 I apologize the phone agents aren't being as helpful as you would like with paying the bill. I would be happy to look into the issue with paying through our website for you, and while we work on that for you there is also the app, chat, and in
Xfinity [Edited]
Xfinity, please consider [Edited: "Language"]. Been trying to get support with paying my bill for nearly a week now. Your website is [Edited: "Language"] up and your call-takers have confirmed this. Instead of assisting with getting the issue resolved or providing support in getting your invoice pai
Question
My service is cutting out right now
Please help
I am writing to formally express my extreme dissatisfaction with the ongoing issues related to my internet and television service, as well as the consistently poor customer service I have received while attempting to resolve these problems. Over an extended period, services have been added to my acc
Question
Please advise how to receive the $180 prepaid card for military customers.
Prepaid Card for Military
Please advise how to receive the $180 prepaid card for military customers. Both my husband and I are military vets.
Question
This has been a problem for months. Doesn't seem to matter to Comcast. It has and will to its subscriber base.
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
Question

I don't want to use Comcast email any longer. Can I ... deactivate it so that any incoming emails are rejected? The simplest way I can think of to do this is by loading https://connect.xfinity.com, navigating to (gear icon) / Email Settings / Mail /
BruceW
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13 hours ago
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deactivate comcast email
I don't want to use Comcast email any longer. Can I delete it, or otherwise deactivate it so that any incoming emails are rejected?
Question