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Hi there, @user_2j4k0t ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry that you are no longer getting the credits. Please be assured you reached the right perso
Worst experience with Xfinity
The credit then stopped. I initially assumed this was linked to a plan change, so I contacted customer service the same month to revert to my previous plan and preserve the promotion. I was later told that the issue was not the plan, but that Xfinity had “never received” my trade‑in device. This is
Question
Yes, phone is up to date and has been restarted many times. Yes, my apologies a typo. I just reconfirmed smtp.comcast.net.
Comcast email problems
I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under
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mgpe24, thank you for reaching out to Xfinity Support. I know this has been frustrating for you. I would like to take a look and see what I can do to get this resolved for you. Please send us a direct chat message with your full name and comple
Can't seem to actually get a technician out here
I recently signed up for Xfinity and opted to do a self-install. I have compatible equipment, but it turns out none of the coaxial cable lines that reach the perimeter of my house are apparently connected to anything on the far end (cable modem can't sync to any channels). I've been in touch with th
Question
If it were resolved, there would have been no point for the post. I remain an unhappy customer looking to get out of xfinity services asap. Being held on this contract until the phone I no longer need to arrive.
Horrible waste of time
After holding a high-speed Xfinity contract for over a year for work purposes, I was contacted about a new promotion that included a Wi-Fi plan and a free mobile line. I was told that in order to qualify, I would need to exit my current contract and switch to the new one so I could receive the phone
Question
@user_xt775r Thanks for bringing your account and payment concerns to our attention. Our team can help resolve your concerns for you. Can you please direct message me your first and last name along with your full service address so that I can assistH
Illegal withdrawal of money
Xfinity, I have been to your office countless times to complain about money that has been drawn from my account for one year for a line that I do not own. I presented my actual address, phone number and names. There is a line registered under a different name, address and phone number but attached t
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Horrible waste of time
After holding a high-speed Xfinity contract for over a year for work purposes, I was contacted about a new promotion that included a Wi-Fi plan and a free mobile line. I was told that in order to qualify, I would need to exit my current contract and switch to the new one so I could receive the phone
Question
@user_o4lthr This is a great question and I can certainty confirm for you. Can you please direct message me your first and last name along with your full service address so that I can assist with those appointment notifictaions. Here's the detailed s
about a message to make appointment
I kept receiving a message saying Xfinity identified an issue that may affect my internet and video services at my house, and wants me to schedule a free technician appointment. Can you please determine whether it's a scam? Because there seems to be no issue with my internet.
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i need help installing my new gateway.
Wireless gateway installation
Hi, i got a new wireless gateway and i need help installing it. Can i have a no to call
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Same. This all started like a week ago.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
I’m waiting for a call back from Xfinity on my issue, I’ll post of if I get a resolution.
Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?
Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus
Question
Greetings, @user_0o8hn6! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this SIM lock issue, and I want to ensure you’re able to get in touch with
Sim Lock Issue
Good morning! I paid off my iPhone 15 yesterday morning in the amount of $172.97. After speaking with a chat agent, I was told the unlock request was placed and would completed within 24 hours. That was yesterday around 8 AM EST and it is currently 10:30 PM EST, my phone still says it is sim locked.
Question
Hello kceecee! I hope that you are having a fabulous Monday aside from the mobile service issues you have been facing. I'm very sorry that your phone has not had good service for the past week. I know our phones are lifelines, and it's crucial that t
Poor service
I have had poor service on my phone for over a week not which has left me without a cell phone which limits my day to day work. Who can help me with service. POOR
Question
user_464ef3 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"
Billing : Complaint Wrong expectations
hello I’ve been a Xfinity customer for years now and last month I enrolled in an installment plan with Xfinity seemed like a really great deal and worked for our financial status now when contacting Xfinity when I was close for payment, they said there was no payment due now the next time I did cont
Question
Poor service
I have had poor service on my phone for over a week not which has left me without a cell phone which limits my day to day work. Who can help me with service. POOR
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Customer Service
Same issue. iPhone 14 w/latest iOS. Recordings from 10/27 through today are not deleting! All published workarounds/fixes DO NOT WORK.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
Xfinity stream app doesn’t work on Roku, wants me to subscribe, can’t get free channels.
Xfinity Stream App on Roku trying to force subscription
I downloaded the Xfinity Stream app onto my Roku device and logged in; however, the loading screen is trying to get me to subscribe to a television package for $48/month more on my bill. There is no place to decline this subscription, so I cannot move forward on the app. The xfinity stream app opens
Question
Billing : Complaint Wrong expectations
hello I’ve been a Xfinity customer for years now and last month I enrolled in an installment plan with Xfinity seemed like a really great deal and worked for our financial status now when contacting Xfinity when I was close for payment, they said there was no payment due now the next time I did cont
Question
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Billing

Hello @user_mza12 ! Thanks for reaching out to us on our Xfinity Forums. I'm sorry to read of the bad experience you have had recently with the account change and mobile upgrade with receiving your phone in store. I have had my packages removed from
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Horrible waste of time
After holding a high-speed Xfinity contract for over a year for work purposes, I was contacted about a new promotion that included a Wi-Fi plan and a free mobile line. I was told that in order to qualify, I would need to exit my current contract and switch to the new one so I could receive the phone
Question