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Anyone know how to speak to an actual person about chronic internet outages?
My Xfinity cable internet connection has been disconnecting & reconnecting intermittently since early November 20th when Xfinity did some sort of planned maintenance or upgrade to my local area network. And I'm not talking about two or three times - my firewall shows that my connection has dropped a
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Your Home Network
I need to update my legal last name
I was recently married and need to update my last name.
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Customer Service
Trying to get 2.4 GHz on my wifi
Trying to connect a camera and I need to set my modem to 2.4 GHz. I’m not sure how to do that
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Your Home Network
Xfinity App error message when trying to install wifi extenders
I just received two extenders from Xfinity and the process to install them requires using the app, however, upon selecting the appropriate extender and selecting the "Get Started" button, I am immediately directed to an error page "Let's Try That Again; Sorry, we ran into a problem. Please try again
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Xfinity App
Return of mobile device
Hello I have attempted on4 seperate occasions to return an unopened unused mobile device and now as of yesterday the 14 day return window expired. I have been given the run around with misinformation from 3 different live chat agents, twice by live agent phone call, and once in store. Each time i ws
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Customer Service
kellyh1 Good morning, and welcome to our Xfinity Forums Community. It's possible the hotspot could have been a private hotspot that has been turned off or no longer active. Are you able to see other hotspots in the area? I'd be happy to check on our
xfinity has the WORST phone service
contacted the BBB to file a complaint. xfinity keeps your number and doesn't let you port out. I'm not paying one red cent. BEWARE OF XFINITY MOBILE IT ISN'T WORTH IT !!!!
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tv channels in popular tv package
where can I find the channel listing for the 125 channels package
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Channels and Programming
Hey @user_nq0iza , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your sim card. I would be more than happy to offer my assistance looking into this further
Sim card/compromised
Sim card doesnt work. Had virus. Factory reset. Then ok. Now phone Sim don't work. Don't think Sim. No others worked. Sim connection compromised
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Sim card/compromised
Sim card doesnt work. Had virus. Factory reset. Then ok. Now phone Sim don't work. Don't think Sim. No others worked. Sim connection compromised
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Customer Service
Out of curiosity, will there still be an email address to report spam and phishing emails when the transition happens?
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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Dangit. I came looking for answers too!
Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
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Multiple times now I keep sending pic of their coax laying on the ground next to my driveway. "Maybe this is an issue !!". Send a tech and fix this, maybe I will get lucky and get internet that works. NOPE Just 15+ requests for name and address. We w
Outage each evening same time(s) BUSY time(s)
For a few years now :( every evening about 9:30-10 pm EST our internet cuts out and becomes intermittently connected on and off. Xfinity has sent multiple techs and each finds a fault the the last one caused and should be all set now. Nothing improves. Call and Xfinity says service is fine. YEARS ag
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Good morning Dancergrrrl, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that uses their DVR exclusively to watch TV, I can understand the frustration of having recordings missing from the Xfin
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
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Hello user_rh1yil! Thanks for reaching out and sharing the trouble you are having with accessing your email with us on our Xfinity Forums. I'm terribly sorry to read that you have not been able to easily access your email. I know it's a vital way to
Can’t access email easily anymore
I cannot understand this complicated instructions…I am going to be CUT OFF of assistance because I can’t access my email anymore. I PAY FOR THIS??? I guess I need to find another internet service provider
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user_k1haig Hi there! Thank you for your post and we are sorry to hear that you are having similar issues. Are you getting any errors while trying to process the order?
Modem Upgrade Email Error
Just received a notification for the upgrading of my X7 modem. Went thru the steps till the final confirmation page getting the same error. Reload page and try again, no matter what browser I am using. Would like to be able to upgrade to the x10 modem.
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@TAJ99 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instr
Elite upgrade order cancellation
I was going to do an elite upgrade to swap out my current device for another device. Xfinity was literally taken too long to ship my device so I decided to cancel the order. Now my elite upgrade status is now forcing me to pay my device in full in order to upgrade again when it wasn't like that befo
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Good morning user_lzf. Thank you so for reaching out to us for help with this plan on the mobile account. I'm sorry that the plan was added and that we have not been able to remove the plan. I love when I can control the options on my account easily
Request to Remove Canada and Mexico Unlimited Plan
Dear Xfinity Customer Service, I kindly request the removal of the Canada and Mexico unlimited plan from my phone line. This plan was mistakenly added by an associate at a Comcast corporate store and has been on my account for over four months, resulting in a monthly charge of $5. Last month, I visi
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I saw it too, but SM didn’t see the date/time. That’s when I began searching. There’s nothing posted anywhere about it. Very odd.
Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
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I forget where I saw this. It was either on my screensaver or something like that, but it said 11/21 only –the first 100 customers To visit your Xfinity store will get a free set of wicked coasters so I’m gonna go. I’m be outside the door when they o
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Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
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