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I also don't have a cell phone and can't use the app
New account number isn't showing up in my account profile
I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.
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I haven't seen another way to access my new account number.
New account number isn't showing up in my account profile
I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.
Question
I have cleared browser history, cookies, cache and used a VPN and the number stays the same old account number.
New account number isn't showing up in my account profile
I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.
Question
how to sign in
when i try to sign in to my xfinity account I get an "access denied" you don't have permission to access "http://www.xfinity.com/" on this server. reference #18.aea03b17.1768211895.a54a35fa
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Sign-In and Account Management
@XfinityEricB Before canceling I’d like to know what the charge of $37 and some change is for? When I called for service and everything was said and done, the person told me that my first bill would be out on Feb. 6th for $51 and never did he mentio
Cancel xfinity Internet service
I have been trying to cancel internet service since the day I received the equipment but no one ever answers the phone, no human actually, it's always a bot automated system and my questions to speak to a person the bot keeps asking me what do I need help with after continuously saying I want to spe
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500 / 500 Mbps plan results in only 500 / 100 Mbps on CODA56 modem
I activated a 500 / 500 Mbps plan this week but I've only achieved 100 Mbps upstream even after several modem reboots. Downstream is fine. The CODA56 shows OFDMA Upstream channel 0 at 36.2 MHz with channel 1 disabled. There are no coax splitters and speed testing is done from hardwired devices or di
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Your Home Network
I have talked with the associate on 1/6 and he confirmed that my trade-in phone is in their system. They just messed up with the tracking. They said my phone was received back in 2025/10 when I sent it out. But now, they can only give me $95 trade-
Not receiving trade-in credit for Xfinity Mobile
I traded in my iPhone 12 for iPhone 17 pro, and shipped my phone with store provided label around 2025/10/10. But I still have not received my trade in credit so far!
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@Brianleonard80 If they were so worried about security, they would allow special characters in the password to access the router config. What a clown show.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Internet Plan [Edited]
I want my previous cable/internet plan restored at the same price or lower.
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Customer Service
i have the same issue and have been on the phone for over 2 hours and on the chat and there is nothing that they can do they say that there is a primary account and a manager account on xfinity which i never signed up for a manager account which i do
HBO Max Error
We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. W
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Thank you for your response. It sounds as if it may be blamed on the equipment and that I would need to upgrade to get the best speeds, but the question is how the speeds can vary so widely with an increase in the charge, while adding tv to the bundl
Overcharging
Last year the the internet speed checked out as "Blazing Fast" download speed of 893.4 mbps, upload speed of 901.6 mbps. Today, 3-weeks shy of one year, "Blazing Fast" download speed is 246.9 mbps, and upload is 3.8 mbps. Why are we paying more and getting less?
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Help activating Peacock premium
I tried activating my free Peacock premium from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". I have a new Xfinity account number and I am thinking my old Xfinity account which is already closed still linked to my Peacock. Please help with these a
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Customer Service
@ElRicky help please!
Not getting full speed - 2 G Plan
Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan. 1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps 2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently Copy and paste > 1.2 Gig Plan Download speeds: up to
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The exact same thing has happened to me as well. The issue for me is that the 1.2 gig plan has 250’mpbs upload and the 2Gig plan has 300 mbps. I have spent over three hours on the phone for this issue. I finally just, “can you please put me back too
Not getting full speed - 2 G Plan
Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan. 1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps 2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently Copy and paste > 1.2 Gig Plan Download speeds: up to
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This is far from the experience we want you to have @user_vbinju! We appreciate you for bringing this to our attention! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Suppor
Unwanted service added without consent, lying to customer
I visited the xfinity shop at 2825 El Camino Real #100, Palo Alto, CA 94306 today for an Internet plan, and a male staff member helped me. I mentioned I want the 300mbps plan with promotion ($40/m) while he said I would have to rent a modem for $15 /m. When I got back home, I noticed there was a fee
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Thank you for reaching out to us @user_8e044s! Have you adjusted the Power Saver and the HDMI-CEC settings on your cable box to off? This article here has a guide on how to adjust both settings. Based on what you’ve mentioned, I recommend turni
DON’T TURN OFF MY TV!!!!!!!
Dear Xfinity, Change the Power Save option so that it leaves the TV on all the time regardless if there is prompt telling me if I’m still there! I need my TV on all night because it keeps away the thieves and acts as a safety net for me and my family. SO AGAIN SEND AN UPDATE OUT TO MY BOX THAT ALLOW
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6 Days MORE DAYS HAVE PASSED SINCE I POSTED ON HERE ABOUT NOT GETTING MY REFUND, so now that makes it 29 days and still NOTHING!! JUST CONTINUED LIES AND "REASSURED" I'm getting it TODAY when I speak with an agent, that reassured must come from a scr
user_uw8q1d
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Waiting on refund!!
Hello I have been waiting on my refund for 23 days now. I cancelled my service on the 13th of last month (December) and returned my equipment on December 22nd. I have been told multiple different times and dates and promised multiple times that I would receive my refund, the most recent promise was
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