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@egrail Thank you for connecting with us about your concerns with email delays. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

XfinityLinda

 replied 

23 hours ago

 to the conversation: 

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

Question

Hello @user_9uyaqi, we understand how incredibly frustrating and unfair this situation feels, and we're so sorry you're going through this. The requirement for a police report and photos is standard procedure for theft claim with Xfinity Mobile. This

XfinityQuemekia

 commented 

23 hours ago

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Stolen Phone

I ordered a new iPhone 17, and it was stolen by the carrier (FedEx). On the day it was marked as delivered—requiring a signature—I was handed an empty box. Xfinity filed a claim, but I feel like I’m the one being punished. I still haven’t received a refund, and they’re requiring me to file a police

Question

M

Upstream Channel Bonding Value Channel ID 1 2 3 4 5 6 Lock Status

MikeinCali

 replied 

24 hours ago

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Intermittent Signal Loss During Evenings at Apartment Complex

I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o

Question

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I just sent a dm as you suggested. Thank you for your help.

MikeinCali

 replied 

24 hours ago

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Intermittent Signal Loss During Evenings at Apartment Complex

I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

24 hours ago

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Gigabit Pro Install

Please let me know who to contact to get Gigabit Pro installed at my home. Thanks

Question

Where do I go to to shut off certain app notifications?

I got a bill due reminder notification, through this app. Not through email or text. That rubbed me the wrong way, and then to rub the salt in, when I went to open the app I got hit with "Looks like you need to update this app"....Mind you the bill due reminder notification push worked just fine on

Question

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Xfinity App

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I have the same issue on my iPad Pro. I am able to log into the xfinity website (after needing to change my password). I am able to receive email on my iPhone with mail app, but not on my ipad. I have uninstalled and reinstalled the email account, re

user_330yxw

 replied 

1 day ago

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IMAP issues with Comcast since Nov 9th

On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu

Question

We can certainly run some tests. It is a little odd that the it is happening to both boxes at the same time, even if they are older. Send us a direct message with your full name and the service address, and we can check a few possible causes for the

XfinityMatthew

 replied 

1 day ago

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Cable boxes

I have two cable boxes that keep turning off and on and reconnecting itself

Question

U

About 10 years I don’t know if it’s a bad line or boxes no error message it just cuts off and back on constantly

user_d1lp3i

 replied 

1 day ago

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Cable boxes

I have two cable boxes that keep turning off and on and reconnecting itself

Question

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Very poor internet performance for the entire year

At the end of last year (12/24/2025), I bought and installed a ARRIS Surfboard S34 DOCSIS 3.1 Multi-Gigabit Cable Modem and installed it. Until 11/17/25, I had a 800 Mbps internet plan. On 11/17/25, I changed that to a 500 Mpbs plan. Today I reviewed data from download speed tests run over the last

Question

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Your Home Network

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Hello @user_d1lp3i Sorry to hear about the issues with the cable boxes. Are you receiving any error messages before they shut off? How long have you had these boxes for?

XfinityMatthew

 commented 

1 day ago

 to the conversation: 

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Cable boxes

I have two cable boxes that keep turning off and on and reconnecting itself

Question

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Cable boxes

I have two cable boxes that keep turning off and on and reconnecting itself

Question

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Customer Service

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Gigabit Pro Install

Please let me know who to contact to get Gigabit Pro installed at my home. Thanks

Question

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Customer Service

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@user_a74344 What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1  Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise R

EG

 commented 

1 day ago

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Internet

For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.

Question

I will go ahead and begin troubleshooting this issue for you. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "

XfinityDuron

 replied 

1 day ago

 to the conversation: 

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Internet

For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.

Question

U

Could be is a understatement IAM Way past that. And Yes have done that a few times

user_a74344

 replied 

1 day ago

 to the conversation: 

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Internet

For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.

Question

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

 commented 

1 day ago

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Wifi equipment fried by lightning

At around 4am a sever thunderstorm passed across our neighborhood. A lightning strike occured near the post where all the lines are. My light service was briefly interrupted with a surge but returned after a minute or so. All my outlets seem to be in working condition but now my Gateway/Modem doesnt

Question

Hello @user_a74344, I understand how this could become frustrating. Have you tried doing a reset of your modem?

XfinityDuron

 commented 

1 day ago

 to the conversation: 

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2

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Internet

For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.

Question

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Internet

For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.

Question

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Your Home Network

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Credit limit mobile

I have two phone lines and internet with xfinity. I had taken two phones which have been paid back in full. I want to upgrade the phone and to my surprise I am told that I do not have any credit. I have a very high credit rating. I have been to the store twice and the store manager was also surprise

Question

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Plan

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