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Cable box needs replaced
Living room cable box —- we keep getting scrambled pictures we have shut down rebooted replaced hdmi cables several times this has been going on for months
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Customer Service
I need to cancel my internet service.
I need to cancel my internet service.
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Sign-In and Account Management
@user_vxiixo @XfinityChelseaB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which th
Hacked home network (confirmed by pro), three routers in a row instantly breached
Hello, My home network has been compromised and all of my devices rootkitted. I bought new devices and got a new router, and the same thing happened again. I am currently the target of an insurance scam and have had my ID stolen, among other things. I have attempted to get help from abuse@comcast, b
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user_khgokn Hello! Thank you for reaching out to us here on our Community Forum. Thank you for letting us know of this issue and we are sorry that it is taking place. We will notify our team to see if the glitch can be fixed as soon as possible. For
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
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I just sent message and awaiting response.
Billing Dispute - Credit Report Error - Service Never Installed
Xfinity canceled my installation multiple times, I returned the equipment, but now have a balance on my credit report.
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@XfinityAngie I sent the message.
Billing Dispute - Credit Report Error - Service Never Installed
Xfinity canceled my installation multiple times, I returned the equipment, but now have a balance on my credit report.
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Accepted Solution
In the interim, try disabling the feature. To disable MoCA, go to the gateway login http://10.0.0.1 Default login info is:Username: admin (all lowercase)Password: password Once in you will find the drop-down on the left of the screen that is l
MoCa causing network leakage
There are a number of unknown devices on my network that appear to be connected via MoCa. I would like to get a MoCa filter but have been unable to request one successfully via chat support.
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zzotto21 I'm sorry this has not been an easier process for you. With the error happening after setting a new password I wonder if trying to reset your password through yahoo would help. If you visit connect.xfinity.com and sign in with your know
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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Thanks for your post @user_i2f9n3I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobi
Misleading Trade-In Offer, Endless Runaround, Now Stuck With a $900 Phone
I am submitting this post regarding Xfinity Mobile due to deceptive sales practices, repeated misinformation from customer service representatives, and the company’s refusal to allow the return of a phone that was sold to me under false pretenses. I want others to be aware of my experience although
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BUMP, on this: https://forums.xfinity.com/conversations/your-home-network/ubuntu-laptop-how-to-join-secure-xfinity-and-xfinity-mobile-hotspots/6750e8488d87ff6f16a53b85 How can I join the secure XFINITY and Xfinity Mobile hotspots on Ubuntu (not And
Ubuntu Laptop: How to join secure XFINITY and Xfinity Mobile hotspots?
Longtime Xfinity customer here. All my laptops run the latest Ubuntu. How can I join the secure XFINITY and Xfinity Mobile hotspots? (Before anyone says "Linux is not supported", with the correct settings, and a downloadable certificate, this should definitely be doable -- it's all what's baked into
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user_qxjnis Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry to hear of your tragic loss, and we extend our condolences to you. We'll be happy to investigate this further and see what we can do to help. Ple
File complaint
the service at Xfinity store in Sebring is horrendous . Just to talk to anyone takes hours. I had to cancel my service because my spouse passed away. I spoke to the store manager explained why I had to move . He stated that I had a two year contract. I told him that I had Xfinity at my new address,
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@user_z0x0q0 @XfinityThomasC Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Xfinity service issues for a while (Edit)
Every time the temperature goes into the twenties or below my Xfinity Internet freezes and spools/buffers. I found this thread: https://forums.xfinity.com/conversations/your-home-network/unstable-connection-on-nights-that-are-close-to-below-freezing/657d9923f961c6163a313083 This is ALL accurate to w
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Tejuanbills, Thanks for reaching out to Xfinity Support. We can help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of
Billing Dispute - Credit Report Error - Service Never Installed
Xfinity canceled my installation multiple times, I returned the equipment, but now have a balance on my credit report.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
File complaint
the service at Xfinity store in Sebring is horrendous . Just to talk to anyone takes hours. I had to cancel my service because my spouse passed away. I spoke to the store manager explained why I had to move . He stated that I had a two year contract. I told him that I had Xfinity at my new address,
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing Dispute - Credit Report Error - Service Never Installed
Xfinity canceled my installation multiple times, I returned the equipment, but now have a balance on my credit report.
Question
Billing Dispute - Credit Report Error - Service Never Installed
Xfinity canceled my installation multiple times, I returned the equipment, but now have a balance on my credit report.
Question
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Billing
Hello user_dgxsz7! Thanks for reaching out to us for help with your mobile phone being stuck in SOS. I'm sorry that you have been dealing with this for so long and have not been able to find a solution. Our mobile devices are crucial to keeping in to
stuck in sos mode for over a month
need fixed from xfinity. i tried everything and nothing works. please don’t waste my time retelling me what i’ve already been told to do or tried. it keeps coming back. i was about to buy a new phone w you today but it’s not the phone. it’s xfinity. help me fix this please for real or im going back
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@y_trudy1 I can help. Can you please direct message me your first and last name along with your full service address so that I can resolve this for you. Here's the detailed steps to direct message us:• Click "Sign In" if necessary• Click th
Desperately needing to cancel an order in my account. I was just looking.
I was looking at the phones and tried to see how much final charge would be. I've never had a problem with canceling an order in my cart.
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Desperately needing to cancel an order in my account. I was just looking.
I was looking at the phones and tried to see how much final charge would be. I've never had a problem with canceling an order in my cart.
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Customer Service
Hello user_cvctx6! Thanks for reaching out to us for help with cancelling the internet account. I'm sorry that you need to close the account, but I can help out. Did you find a better rate or are you moving? If it is the cost of the services I can ch
XfinityPaula
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I need to cancel my internet service.
I need to cancel my internet service.
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