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Changing wifi plan
Hello, I'm changing my wifi plan and was unable to select keep current hardware, but now it is telling me I have 15 days to return it. I cannot return it, I need it for access to the internet, and it made no price difference. How do I update this?
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Billing
Well it’s still not fixed and the box you guys issued me is broken, but I’m still being charged the same. In fact I’m being charged a fee to even have this box that’s broken which I was told I didn’t need, but then I was told I did need. every time I
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
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@XfinityDemitrius Hi. I am new to the forum. I apologize for breaking the rules ... I'm a little confused though by your second paragraph: are you telling me now that I should send a direct message to Xfinity Support? Thanks, Pau
How do I go about getting a cable line moved?
Does anybody know how to go about getting an Xfinity aerial moved? I want to plant a tree, and it's in the way. I've tried my local Xfinity store and they were kind of clueless. I saw elsewhere on this community forum that it was possible. Any advice would be appreciated.
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Customer service , technical issues, promotions, billing streaming services
Terrible customer service, Terrible sales department, Terrible technical department, who is supposed to resolve issues. I would not recommend this company to anyone. Xfinity is by far subpar and their service department. They offer services and then redact it after you’ve signed up, and then the ser
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Customer Service
I'm sure that fix will be coming in a system update soon. We can certainly keep in touch over this thread and are happy to assit with any other account concerns or questions.
No closed captions
No closed captions on national geographic wild (channel 687); started yesterday Option is set ON for closed captioning
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Thunderbird Client Email Settings
Have been using Thunderbird with Xfinity mail since day 1 ( ~10 years) with very little issue. Started having issues last month. So I uninstalled and performed a fresh install of Thunderbird thinking database corruption. Some client mail boxes update, although slower than usual. However my main emai
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I'll be waiting for the full fix for the TV channels...
No closed captions
No closed captions on national geographic wild (channel 687); started yesterday Option is set ON for closed captioning
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Packet loss while gaming
Experiencing heavy packet loss every 2 to 4 minutes while gaming online. Started about a week or two ago and happens when I’m playing on either my PS5 or PC. Tried restarting my router and using an Ethernet cable for direct connection but nothing seems to be working.
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Your Home Network
Thank you for taking the time to message us. We are glad to have fulfilled all your account concerns at this time. Thanks for choosing Xfinity and we hope you have a great rest of your week ahead @user_iss3q4.
cancel service Xfinity Support!
My name is [Edited: "Personal Information"] Service Address: [Edited: "Personal Information"] Please Cancel my internet service upon receipt (11/20/25) Please email me a cancelation confirmation to my email on the account at [Edited: "Personal Information"] I am not leasing any equipment from xfinit
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Thanks for posting on our community forums, user_2d5e29. Are you referring to robocalls? If so, you can go to nomorobo.com/signup and sign up to stop getting unsolicited robocalls. If not, can you please clarify what kind of voicemail message you are
Voice mail msg
I’ve had “voice mail msg via phone co.” On my landline phones for years I spent an hr on the phone with customer service who said it was from the answering service we get through Xfinity. We don’t/haven’t ever used it so we had them take that feature off. We still were getting the same message and w
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Hi, @circlecreeper and thread. Our engineering team is still hard at work getting this issue cleared up. As of 11/20 it is still ongoing. We will continue to update this thread until we know you are able to activate and watch Peacock. Chat with you a
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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Great, that will be no problem at all. If that new device does not resolve the problem you can reach out here right away.
Internet very slow, xfinity app speed tests often say “you are getting 0% of your plan speed.” Sometimes it’s 100%+… it fluctuates randomly
For the past week, using the internet and gaming online have been very difficult because of choppy gameplay, disconnects, websites not loading (I’m having to type this message from mobile data because I can’t load the website off Wi-Fi). I first noticed this while playing Xbox, that my NAT type is b
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@user_mcj7bv Thanks for keeping us updated. Please send us a direct message with your full name and service address, and we will see if this is something we can resolve without sending a tech. To send a "Direct Message" to Xfinity Support: Clic
Xfinity doorbell rings constantly or not at all
Ok so I installed 2 Xfinity doorbell cameras per the instructions. With the white transmitters in the chimebox they don’t chime. Without they do. So we lived without them for a month or so. Now it rings constantly. It went off from 3am on last night. So I re installed the transmitters but now it doe
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Hi, we talked with an employee over the phone and we are now getting a new gateway sent here. If the problems still persist afterward, I will reach back out here through direct messages. Thank you for the reply
Internet very slow, xfinity app speed tests often say “you are getting 0% of your plan speed.” Sometimes it’s 100%+… it fluctuates randomly
For the past week, using the internet and gaming online have been very difficult because of choppy gameplay, disconnects, websites not loading (I’m having to type this message from mobile data because I can’t load the website off Wi-Fi). I first noticed this while playing Xbox, that my NAT type is b
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@Melissa18123 I am sorry to hear about your experience coming back to us. We would be happy to go over the account and help resolve any out standing issues for you. Could you expand on any current issues you are still needing resolution on? In rega
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Customer service , technical issues, promotions, billing streaming services
Terrible customer service, Terrible sales department, Terrible technical department, who is supposed to resolve issues. I would not recommend this company to anyone. Xfinity is by far subpar and their service department. They offer services and then redact it after you’ve signed up, and then the ser
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