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The hole can cause someone to get hurt. Please send someone to come out and cover it.
Hole left in ground
Your cable layers were here last week to lay cable and left a hole that can get someone hurt.
Question
Hole left in ground
Your cable layers were here last week to lay cable and left a hole that can get someone hurt.
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Customer Service
You've come to the right place, @user_gnu34r! Our team would be happy to take a closer look at things and see what else can be done to fully resolve this for you :) Could you please send our team a direct message to continue? To send a direct messa
Cable Problems
I live in Canonsburg PA. Several weeks ago, Xfinity told us they "upgraded" their cable/internet service for our area. Since then, we have had nothing but problems with our TV reception. Mainly the problem is pixilated pictures on all channels. I have given up using their chat bot and call customer
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user_i8r1aj, Hi! Thanks for taking the time out of your day to reach out. I can understand the concern with making sure the service is cancelled since your roommate returned the modem on the 1st. You've reached the right expert team to check on this
Returned Modem on the 2nd, account still looks active?
Hello, My roommate returned our modem to a rep on the 1st or 2nd and it looks like the account is still active. Can you please check and make sure our service is cancelled? Thank you!
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@XfinityVictor I have attempted to contact Xfinity multiple times to talk with a representative but have never been successful. Their chatbot is worthless. I have rebooted my TV boxes several times. I have gotten multiple Xfinity texts that they ar
Cable Problems
I live in Canonsburg PA. Several weeks ago, Xfinity told us they "upgraded" their cable/internet service for our area. Since then, we have had nothing but problems with our TV reception. Mainly the problem is pixilated pictures on all channels. I have given up using their chat bot and call customer
Question
First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order t
Constant outages
Why are there so many outages lately in the Miami Beach area? I've had 4 outages in the last month. One lasting 6 hours. As of this post my current outage is 2 hours. I work from home and I just want to know the root cause to determine if I should continue with the service
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Changing passwords does NOT fix the issue. Tried doing so for multiple accounts and every single one still has the synch problem. It's unbelievable that such an important part of this service isn't being pushed to the forefront for a fix.
Outlook 365 Email not connecting to Comcast Email servers
Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
My Xfinity bill went up by $10 even with 5 year price lock
What service change? I did not initiate any changes to my plan. Its so hard to get hold of them, they don't even have email system to contact. Their chat bot is a broken system it goes into constant loop of sign in without getting me any real help.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Returned Modem on the 2nd, account still looks active?
Hello, My roommate returned our modem to a rep on the 1st or 2nd and it looks like the account is still active. Can you please check and make sure our service is cancelled? Thank you!
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@user_b6ga17 I want to follow up that I tried XFinity Support again after my last attempt failed and the representative I talked to did "something". I didn't have confidence in what was done so I didn't follow up and ask what. Shame on me tho
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
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My pleasure ! Glad it got squared away. Be well !
Modem blinking green and orange
My modem stopped working four days ago. After trouble-shooting and following all the steps online, I scheduled an appointment for two days ago. The tech installed a new modem, which worked for a few hours, and then did not work again. So I went online for more trouble-shooting on the new modem (seve
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Thank you for reaching out. I would be happy to take a look at the account. @RyGuyRed1 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the
Service Upgrade hasn't gone through
I've upgraded my Xfinity Internet from 100 Mb/s to 2 Gb/s on December 2nd, it's now the 10th and my speed is still at 100 Mb/s. How do I get this fixed and can I get a credit on my account for withholding the upgrade I paid for for this long?
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Same problem December 11, 2025 in Nuremberg
In Europe and can't access email, asks for IMAP password over and over
Other email accounts working fine, but both my comcast email accounts have locked me out on 3 devices (Android-outlook, iOS-apple mail app, and Windows PC-outlook). Everything was working fine when I left the states
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service Upgrade hasn't gone through
I've upgraded my Xfinity Internet from 100 Mb/s to 2 Gb/s on December 2nd, it's now the 10th and my speed is still at 100 Mb/s. How do I get this fixed and can I get a credit on my account for withholding the upgrade I paid for for this long?
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what if i have a problem with email who will i contact xfininity or yahoo. also I read you have to upgrade or pay to forward an email Is that true???
comcast.net email transition to Yahoo - timeline
I have received a notification e-mail from Xfinity regarding the transition of Comcast.net email accounts from the Xfinity Email platform to the Yahoo Mail. The e-mail notification was received on Aust 27th, stating that "In about 30 days, you’ll receive another email that will prompt you to sign in
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Hello, @ed88bo happy to submit a ticket to see if we can provide a better option for the credit. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a
Xfinity incompetent?or Unethical?
A few months ago I was convinced to switch to Xfinity Mobile. I was told that because my phone was old it could not be ported over but they would give me a free phone. It seemed like a good deal. Problem was that I was charged for the "free" phone. I called and was told it was a mistake, and I would
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Got same problem 😤Looks like they stealing my device and I never got confirmation about the delivery. Tracking stuck with one date in one place.
NIGHTMARE
Xfinity Mobile has been nothing BUT a NIGHTMARE experience. They lack the customer service and training needed to solve problems. I upgraded my device from the 16 PM to the 17PM, and went into a local Xfinity store to request a pre paid label to send my phone back for trade in, $1,100. The address t
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user_i7b1kr I'm not seeing that you have worked with our team before. One of the best things about working with our team is that we will stick with you until your concern has been fully resolved and you will never be disconnected from us. I'd like to
Why was support outsourced to where they have a script and don't actually help get new customers connected?
If I could have kept GoNetSpeed I would have. Looking back I should have just signed up for Optimum because Xfinity doesn't seem to want the business from the brand new condos in the commercial park where I live now. It's all wired and even Xfinity did half the job connecting the pole to the box, bu
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Right now, everything (POP3 with Thunderbird) and (IMAP with my Android phone) is working fine for me. At this moment that is. That is constantly subject to change. Both types of server seem to go out of service at the same time for me.I
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your concerns about your bill. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete
XfinityRoberto
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My Xfinity bill went up by $10 even with 5 year price lock
What service change? I did not initiate any changes to my plan. Its so hard to get hold of them, they don't even have email system to contact. Their chat bot is a broken system it goes into constant loop of sign in without getting me any real help.
Question