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Service isn’t restoring
I was told to set up a payment arrangement to restore my service but it still hasn’t been restored it’s been over 8 hours and I did everything they told me through the chat bot I can’t contact a actual person to have my service turned back on I work from home but if I can’t work I can’t pay my bill
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Customer Service
Can't sign into Xfinity Home
I have been having this problem all year. I have the Xfinity Home app on my Android phone. I don't use this app. that often -- mainly when going on vacations. After I am logged in for a couple weeks, it disconnects and I can't log in again. I go to log in, and after I press the "Sign In" button, it
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Devices and Equipment
Request for Direct Forum Access — DOCSIS 3.1 OFDM impairment (Arris SB8200)
I’m having DOCSIS 3.1 OFDM impairment that needs line tech support. I cannot access the Direct Forum (404 error). Please escalate my thread and allow Direct Support access.
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Your Home Network
i am unable to cancel my current subscriptions with Peacock because there are no option for me to cancel, and the subscriptions had expired few years back.
Your Xfinity account is already linked to another Peacock account PPG_0017_0bea9fc
Tried to connect my xfinity account to peacock, but it keep saying "Your Xfinity account is already linked to another Peacock account" Where can I unlink this "another Peacock account"? Tried to ask live agent but it's not helping I did some search and it seems this is an ever lasting known issue: h
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Upgraded to new Xfinity WiFi gateway with free equipment upgrade offer. After install, my upload speed is less than 20 mbps.
Hello, yesterday I installed the new Xfinity WiFi gateway using the Xfinity app for new equipment. Everything works fine except for the upload speeds. It now gets only about 20 mbps . My plan is the Superfast plan, 800mbps down and 150 Mbps up. Can you check if the modem speeds are correctly provisi
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Your Home Network
Cancel Internet connection
I am a 10 years Xfinity customer. I had to cancel my internet connection as my internet stopped. Several complaints later and rebooting and deficient service of one week, I was told the cable connecting my home is overloaded and the issue cannot be resolved in any near term. I was not convinced as t
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Customer Service
That's definitely pretty odd being that it's that close. Did the technician happen to detect that while they were there evaluating things, or was the service working fine while they were there?
Need Technician Appointment
My wifi is not connecting to devices across my apartment. I need a technician to come help. We have an Xfinity Wifi booster but the issue persists despite the device I want to connect to the wifi only being two rooms away. Everytime I try to talk to an agent the Xfinity AI Assistant runs me through
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Our Xfinity Pro battery backup is available for purchase for $60. We would be happy to help you with purchasing a backup battery. If you can please send us a Direct Message with your full name and your full address. To send a "Direct Message"
Pro WiFi extender battery backup
Interested in purchasing optional battery backup for pro WiFi extender pod.
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Service keeps disconnecting from time to time
My Xfinity service keeps disconnecting intermittently, and this issue has been happening since the day my service was installed. I’ve tried all the available troubleshooting steps on my end, but the problem persists. I don’t believe I can resolve this myself.
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Your Home Network
@user_0hdfkr We're sorry to hear about your experience. If you change your mind, we'd be happy to assist. If we may, please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system
Worst company in the US
I wouldn't wish Xfinity on my worst enemy. They have the worst customer service imaginable. They consistently mess up your bill then you have to spend 8 hours with 30 different agents while it's resolved. For example when they made my account they made it in duplicate so I was getting charged for an
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The wi-fi booster is a few feet from the device I want to connect to the internet but the connection still continues to drop.
Need Technician Appointment
My wifi is not connecting to devices across my apartment. I need a technician to come help. We have an Xfinity Wifi booster but the issue persists despite the device I want to connect to the wifi only being two rooms away. Everytime I try to talk to an agent the Xfinity AI Assistant runs me through
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Another update - I kept on sending speed test results every hour or so to Xfinity support just to prove my point. Tech came here earlier afternoon and I showed the speed test result. The tech looked at the modem, performed tests and such and said it
Ongoing speed issues
I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th
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How much is the battery backup and how do I buy one?
Pro WiFi extender battery backup
Interested in purchasing optional battery backup for pro WiFi extender pod.
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Good evening @user_bi05y4, and thank you for letting us know you are also experiencing issues with your Apple mail. Are you still experiencing the same error?
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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I have to agree with you here I have spent over 20 hours on the phone over 30 different calls. I have been promised called backs, resolution to billing issues and corrections to wrong information provided by support agents and nothing is ever
Worst company in the US
I wouldn't wish Xfinity on my worst enemy. They have the worst customer service imaginable. They consistently mess up your bill then you have to spend 8 hours with 30 different agents while it's resolved. For example when they made my account they made it in duplicate so I was getting charged for an
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Unresolved: How Can I File a Formal Complaint and Get an Executive Review for a Systemic 11-Month Billing Error?
My internal resolution attempts have failed, generating multiple tickets (ECM0018136409 and ECM0018146836). How can I officially escalate this to a team that has the authority to implement a full resolution? This issue includes:
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Billing
Stop the service
Hi, I'd like to stop using the internet service asap since I moved out of my previous apartment.
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Customer Service
For what I am paying there should be a simple solution to the question, "what channels am I paying for?" Worst customer service ever!! No wonder no one likes your business!
user_pzzpyo
commented
1 day ago
to the conversation:
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Is there any way to get a list of what channels I'm paying for?
The channel lineup page lists every channel *available* but not which channels I'm paying for, despite that being a pretty important part of the contract.
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