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Noopur Davis’ team needs to look into this and fix this issue for thousands of Comcast customers as soon as possible.
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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user_s6ov7a, Thanks for confirming this for us. I would like to look further into this. To get started, please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account. You can start by clickin
Gateway Shows Offline in App
I have active internet that was installed last week, and the Xfinity app shows the gateway is offline. It's not. What can I do to get this issue resolved? Chat and in-store folks said, "Reboot the gateway and it will resolve", and that didn't resolve the issue.
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user_9nz44m, I am a part of the Corporate team and can assure you that we do our job honestly. I want to do everything I can to get this corrected for you. Please send the DM so we can work togother.
How do I get Comcast to stop fraudulent billing practices
Just another warning against Comcast- changed plan on 8/7, still being charged higher rate in November, refused to acknowledge- also withdrew payment plan without my consent-will be cancelling services
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Lol.... yes, of course.
Gateway Shows Offline in App
I have active internet that was installed last week, and the Xfinity app shows the gateway is offline. It's not. What can I do to get this issue resolved? Chat and in-store folks said, "Reboot the gateway and it will resolve", and that didn't resolve the issue.
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I was on xfinity chat for one hour and the phone for one hour with no resolution. Comcast engages in fraudulent billing and will not resolve.
How do I get Comcast to stop fraudulent billing practices
Just another warning against Comcast- changed plan on 8/7, still being charged higher rate in November, refused to acknowledge- also withdrew payment plan without my consent-will be cancelling services
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eventually, you have to give up and buy a new phone and never use Xfinity
Devices not yet unlocked
I have the same issue. My 2 numbers were ported to a new carrier. The devices are paid off, but not yet unlocked. The ticket ID that they told they are working on the issue is [Edited: "Personal Information"]. I cannot import the new EsSIMs from the new carrier to my devices. Why does to take so lon
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Hello and welcome to Xfinity Forums! @user_fx6jan How long ago did we submit that ticket on your behalf? Has it been at least 48 hours? If so, can you please send us a direct message with your full name, service address and the ticket number? &
Devices not yet unlocked
I have the same issue. My 2 numbers were ported to a new carrier. The devices are paid off, but not yet unlocked. The ticket ID that they told they are working on the issue is [Edited: "Personal Information"]. I cannot import the new EsSIMs from the new carrier to my devices. Why does to take so lon
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user_9nz44m, Thank you for reaching out to Xfinity Support with your billing concern. This is not the experience we want for our customers. Please send us a direct chat message with your full name and complete service address to “Xfinity
How do I get Comcast to stop fraudulent billing practices
Just another warning against Comcast- changed plan on 8/7, still being charged higher rate in November, refused to acknowledge- also withdrew payment plan without my consent-will be cancelling services
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Hello jkmorton! Thanks for reaching out to us on out Xfinity Forums for help with adding SEC+ and ESPN+. I'm sorry for the error you are receiving, and I would love to help out! I am showing that the SEC network is available for our customer with a
How can I add SEC+ and ESPN+ channels
How can I add SEC + and ESPN+ channels. My screen says different equipment can be forwarded NO Additional charges yes/No
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Do NOT buy iPhones from Xfinity!!!
Xfinity has a carrier lock that they will activate with iPhones that you buy from them. When you try to switch services, even if you transfer your line, they will not allow you to take your phone with you. you can see other complaints about this if you search the internet. do NOT buy iPhones from th
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Devices
Wrong NBC channel being streamed
I live in the area of Salt Lake City, UT and suddenly today I am getting the NBC channel in Columbia, Missouri on the Xfinity Stream app on my FireTV. I haven't made any changes to my internet or app setup and my IP address shows a location of Salt Lake City. When I click on Browse to see the availa
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Xfinity Stream Website
How do I get Comcast to stop fraudulent billing practices
Just another warning against Comcast- changed plan on 8/7, still being charged higher rate in November, refused to acknowledge- also withdrew payment plan without my consent-will be cancelling services
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Customer Service
@user_j3j7co Thanks for clarifying, let's take a deeper look at your account and see what's going on and get this issue resolved for you. To get started please send me a direct message including your first and last name and complete ser
Live agent
Impossible to speak with it chat with live agent. If i didn’t pay my bill then a live agent would call for sure. Terrible customer service!!
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I need records from a year ago
How do I get a list of calls and texts made to a specific number last year?
I have done what your website says to do and it is WRONG. No option to click on calls.
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I have no internet and I have no cable at all yet I have just paid my bill completely and have supposedly signed up for a new service I also seem to have more than one account and I want to get rid of them and streamline my account to
Live agent
Impossible to speak with it chat with live agent. If i didn’t pay my bill then a live agent would call for sure. Terrible customer service!!
Question
How can I add SEC+ and ESPN+ channels
How can I add SEC + and ESPN+ channels. My screen says different equipment can be forwarded NO Additional charges yes/No
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Sign-In and Account Management
Devices not yet unlocked
I have the same issue. My 2 numbers were ported to a new carrier. The devices are paid off, but not yet unlocked. The ticket ID that they told they are working on the issue is [Edited: "Personal Information"]. I cannot import the new EsSIMs from the new carrier to my devices. Why does to take so lon
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Customer Service
If your email address is ready to be moved to Yahoo you can find the link to do that at https://www.xfinity.com/email. Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling
BruceW
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14 hours ago
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Yahoo Mail
Can you check if a person received the messages, but might have deleted them. I don't use webmail, so was there an email sent to my 3rd party email notifying us we should be checking our webmail. This is all so darn confusing. Thanks Sue
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