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Sorry to hear about your experience while streaming on Hulu @user_eaw433! What device are you using to stream?
Why are my Hulu commercials freezing the whole system through XFinity app?
I had forgotten why I stopped watching the Bear on tv and then i got reminded that the Hulu commercials keep stopping at random. I get lucky if I can get through two commercials but they either stop when the countdown hit 0:45 or when the commercial is about to load up the next commercial. I have al
Question
I'm not sure if the modem powers off. I don't have to preform any tasks, it just comes back after 5 minutes.
Internet connection
My internet keep going in and out. This happens to both wifi and wired devices. There is no specific time of day, it happens sporadically. It is also increasing.
Question
I'm not sure if the modem powers off when it happens. The outage doesn't last long, it's only for 5 minutes, then it comes back.
Internet connection
My internet keep going in and out. This happens to both wifi and wired devices. There is no specific time of day, it happens sporadically. It is also increasing.
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Delete account/profile
Please delete my account/profile as I created it by accident and I have no desire to communicate in this group. Thank you for your help
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Customer Service
user_6fuw6m we would be happy to assist you further. We will need some additional information first. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat i
Customer service
Please delete this account/profile as I do not want it. It was created by accident. Thank you for your help
Question
Good evening @candyc, and thank you for reaching out on our Community Forums, we appreciate it. I see that you are having issues sending and receiving emails. Are you receiving any error messages when sending emails? Are you using our website or a th
can't receive or send email
I posted in Nov I could not send or receive email. Problem seemed to clear up on it's own for a few days and now it's been the same issue for past 3 weeks. I hope someone can help me with this issue.
Question
Customer service
Please delete this account/profile as I do not want it. It was created by accident. Thank you for your help
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Sign-In and Account Management
Issue with xfinity stream app - location and subscription required
When using my new fire stick with xfinity stream app in my house on my home WiFi I am unable to view local channels to - get two different issues 1) location issue 2) subscription required issue. I do not have issues with my other two fire sticks in same house running the xfinity app. I have tried a
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Xfinity Stream App
I have signed in but cannot find the Direct message icon
How can I get a copy of my chat transcript?
I'm officially requesting a copy of my chat transcript from yesterday (ref # [Edited: "Personal Information"]). I had an extended chat where I was told that by making a certain change to my services, I would be eligible for a promotion on my existing phone (I explicitly confirmed this). In calling t
Question
Thanks for posting on our community forums for assistance, user_yqhltd. I'm sincerely sorry to hear about the TV box issues you've been experiencing. I can imagine how frustrating this must be, and I'd like to help. Could you please send our team a D
Main DVR Cable Box Resets itself Every Night
Box resets every single night and next morning I have to re set up the box as if it was a new one. Verify phone number, repair remote and name the box. Got a replacement box and the new one is doing the same. Several calls to tech support have not helped fix the problem. Please help! Will have to ca
Question
We can look into this further for you. We would need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the
Billing
Theres a subscription i started a few days ago but you canceled my equipment because of due bills in the household i live in but it doesn't relate to me why do i owe 50 dollars if i dont have wifi or any equipment
Question
Unstable Internet (wifi and ethernet)
My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax
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Your Home Network
Yes its not my subscription its someone in my family i just turnt 18 in november
Billing
Theres a subscription i started a few days ago but you canceled my equipment because of due bills in the household i live in but it doesn't relate to me why do i owe 50 dollars if i dont have wifi or any equipment
Question
Hi there, @user_7ia23v! Thank you for reaching out about the Xfinity app. The pausing feature is very helpful with the kiddos! I understand it can be upsetting when your device can no longer receive updates. I upgraded earlier this year as I lost acc
My iPhone doesn't support most recent update of Xfinity App
I'm trying to access my router (Gateway XB8) to manage my network settings, but I have an older iPhone 8 that will no longer support anything after OS 16.7.11, and the app is telling me that I need OS 17.2 or later. Other than upgrading my phone (which isn't an option at the moment), what are my opt
Question
Thanks for your comment, user_odk9sa. I'm sorry to hear about your experience when trying to get support for your Xfinity Mobile buyout. This is not the service we aim to provide, and we'd like to help. Could you please send our team a Direct Message
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
Question
Good evening @user_2kw309, and thank you for reaching out on our Forums regarding the phone calls you received after sending an email. Unfortunately, we do not have access to those emails on this platform but we are happy to help with any account or
Need live support
I received three calls today after sending email. I'll paste just heading. Subject: Urgent Escalation Required: Persistent Account Issues Throughout the Life of My Account – Request Supervisor Intervention and Resolution Dear Mr. Thomas Karinshak (or Executive Customer Relations Team),
Question
Need live support
I received three calls today after sending email. I'll paste just heading. Subject: Urgent Escalation Required: Persistent Account Issues Throughout the Life of My Account – Request Supervisor Intervention and Resolution Dear Mr. Thomas Karinshak (or Executive Customer Relations Team),
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Customer Service
Hello @user_i3acpe, thanks for taking the time to leave a post. I completely understand how frustrating this situation must feel, especially since you recently started your subscription and now a $50 charge doesn’t seem to make sense. Just to c
Billing
Theres a subscription i started a few days ago but you canceled my equipment because of due bills in the household i live in but it doesn't relate to me why do i owe 50 dollars if i dont have wifi or any equipment
Question
Hi, how do I contact a support person directly regarding the buyout that was promised to me as well by Xfinity mobile when I switched from Verizon. I have called or used the chat agents more than 8 times with each person telling me the same thing tha
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
Question
We would be happy to look into this, and to assist you further. We would need additional information in order to do so. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so,
XfinityJon
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Delete account/profile
Please delete my account/profile as I created it by accident and I have no desire to communicate in this group. Thank you for your help
Question