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Promised gift card
Hi, I have not received the promised gift card, and I signed up for the WiFi 7 months ago. I called about a week ago and was told it would be emailed to me, but I have still not received the gift card. I am getting frustrated as I do not have the time to wait on the phone for 30 minutes to speak wit
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Customer Service
We want to thank you for reaching out on the Community Forum for support with receiving unused equipment texts. We are glad we were able to resolve your issue by seeing that you had an old work order pending that showed the new equipment not fully ac
Receiving Text Messages Constantly; Return UNUSED Equipment
I am at my wit's end. How do I stop these text messages: Hi, Xfinity here. Please return your UNUSED Xfinity equipment. This will reduce your monthly bill and protect the environment. I canceled TV service in November 2025, I returned all of the TV boxes and remotes that I had. I kept the Internet s
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I wrote my message. This is truly absurd what happened to me.
Complaint
I was wrongly charged $200 by xfinity. Xfinity sent me to collections without notifying myself. No where on my account did it say I owed $200. My credit score dropped almost 100 points. Xfinity admitted to the mistake and I want to speak to a representative. Saying sorry is not enough.
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user_sabmendo - Hello, and thank you for reaching out to the Xfinity Forums community we’re glad you’re here, and you’ve come to the right place for help. We know how frustrating mobile service issues can be, and we’re here to
stuck in sos mode for over a month
need fixed from xfinity. i tried everything and nothing works. please don’t waste my time retelling me what i’ve already been told to do or tried. it keeps coming back. i was about to buy a new phone w you today but it’s not the phone. it’s xfinity. help me fix this please for real or im going back
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Hello there, @user_2hycpd. Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make ar
I want my account credited
My service at [Edited: "Personal Information"], has been off since 7am. It is now 1:30pm, and they are not done. I'm furious you picked Friday of all days!! I want credit to my account for not having service today. You charge me enough. I want my account credited. Account number:[Edited: "Personal I
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This is what I see online when I ask if Comcast migration is required. AI answer. So this is inaccurate??????? Migration is Required: The transition to Yahoo Mail is mandatory to keep your email address; opting out means losing it. Notifications:
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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What happened here? How do you reset these things! There is no button or pinhole
How to reset generation 2 WiFi pods?
My XiFi pods worked fine for 4 months, then stopped working after a router reset. When I try to use the Xfinity app to reactivate them, the app does not proceed beyond the initial step. It seems from the app that the Pod does not come online. I have two pods, and this is the case for both. Ther is n
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Thank you for letting us know, user_t2r5ya. We understand how stressful and concerning this situation can be, and we appreciate you taking the step to contact our Customer Assurance (CSA) Team and opening a ticket. In addition to working with the CSA
Phone scam
For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o
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Trying to Lower my Bill [Edited]
I am leaving this review as I am utterly disgusted with what I have gone through in the last week. I've been trying to lower my existing accounts monthly charges. My monthly bill has gone up to $258 from $183. This is all due to 2 promotions that expired from a year ago, when I added on mobile servi
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Billing
user_wmdi9h Thank you for reaching out to the Community! You can pay your bill online here.
make a payment
I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?
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Having issue Prime Video not launching on bedroom tv. Diana Fraticelli, 422 Ocean Blvd N, Long Branch, NJ 07740
Prime Video not launching with Xfinity app
Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I
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Hello. I filed for bankruptcy that included my past-due balance, but I intend to maintain service and pay all post-petition charges moving forward. What do I need to do to notify you and keep my services active? Note: This comment was created from a
Need to speak to an agent
Hello. How do I get permission to send a direct message? I have a sensitive matter and have questions regarding what happens when I file ch 7 bankruptcy?
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Hello @user_v89yhc Sorry to hear you are having issues activating the free Peacock. Have you ever used Peacock with us previously or had an account directly with them before? That error usually indicates it is linked to an email previously used for t
Peacok subscription
When I try to complete my free Peacock subscription, it tells me this: Your Xfinity account is already linked to another Peacock account. Here's How to Find It PPG_0017 fadO632
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Remove mobile care and flex box from bill
I need to remove mobile care. We have never used or requested the flex box.
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Customer Service
JPWildman2, You are correct. You will not lose access to your comcast.net email account if you do not upgrade to Yahoo Mail. The upgrade to Yahoo Mail is optional and offered at no cost, allowing customers to access their email on a better platform.
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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Hey there harleybeagleson 👋 Thanks for stopping by our community forum with your concern! I rely on my own email pretty heavily, so I know exactly how important it is to be able to access it at all times and want to help you get back the experience
XfinitySeth
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Comcast business email signin
When I go to sign into my email from the Xfinity main page, it takes me to a Comcast business sign in box. I do not have a business account. What is going on ??
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