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Worst service experience of my life!
Today I spoke with the following individuals who identified themselves as mangers although I’m fairly certain it was the same individual pretending to be another person. Please see a list of things that occurred during the calls as I was hung up on repeatedly. I will be making formal complaints to x
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Customer Service
I have reached out to Comcast Executive Care four separate times and have not received a single response. Comcast is an expert at setting up such a convoluted bureaucracy that it is, by design, impossible to talk to someone of importance who might be
Another unresolved complaint
I am still in awe of your Executive Care Department. Who thought of creating a department whose whole purpose is to shield Executives from customer complaints? That person was a genius, Customers can complain and think they are getting Executive attention, but in reality they are just talking to a b
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Hi user_hi9b3l! Thanks for visiting our Xfinity forum. We truly appreciate you being a loyal and long-time customer with us, and my team is here to support you. We currently have a lot of great Xfinity Mobile deals for new and existing customers. My
Why longtime customers don’t qualify for better offers?
To whom it may concern: I received a email from the manager of the apartments where I live. Jennifer [Edited: "Personal Information"], your agent or representative ask that the email be sent out to all tenants. I checked out the email and it had a QR code attached, so I scanned it and found an offer
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Hey there, @user_kta3lb, thanks for reaching out through Xfinity Forums regarding your mid-split. There is no way to request the speed upgrades. We are working to get all locations upgraded. I would recommend checking your email as we will email you
When can I expect mid-split at my house?
I've been patiently waiting for the new mid-split speeds to become available and the silence from Xfinity is deafening. If I put some of my neighbors' addresses into the broadband labels site, the new mid-split speeds show up, but at my address they still do not. My home is near an intersection, but
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Executive Intervention Required – 7-Month Fraudulent $66.78 Charge Still Unresolved (Tickets [Edited] & [Edited])
Seven months ago (April 24, 2025), Xfinity Mobile fraudulently charged my credit card ending 0770 $66.78 for an Apple Watch I never ordered or received (Order #[Edited: "Personal Information"]). Since then: - April 25, 2025 – [Edited: "Personal Information"] (Office of Tom Karinshak) acknowledged th
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Customer Service
How far in the process does it let you get before the error?
Xfinity Support
Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. Sorry, looks like we are having technical difficulties tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s fr
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iPhone 17 Pro with the $1100 trade in promotion
Xfinity Support
Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. Sorry, looks like we are having technical difficulties tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s fr
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When can I expect mid-split at my house?
I've been patiently waiting for the new mid-split speeds to become available and the silence from Xfinity is deafening. If I put some of my neighbors' addresses into the broadband labels site, the new mid-split speeds show up, but at my address they still do not. My home is near an intersection, but
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Customer Service
Xfinity support
Please deactivate voicemail feature so answering machine can be used. [Edited: "Personal Information"]
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Home Phone Features
user_ck80wt Thank you for reaching out! Did you happen to give the steps outlined in the following article a try? Activate an Xfinity Gateway or third-party modem with the Xfinity app
Setting up new XFinity WiFi router
looking for help in setting up the new router that xfinity sent to my home. The funny thing is the device is showing white lite and using my xfinity app it is saying connection issue, set up a technician. Without internet the app wont work and I could not schedule an appointment. Then I called throu
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Why longtime customers don’t qualify for better offers?
To whom it may concern: I received a email from the manager of the apartments where I live. Jennifer [Edited: "Personal Information"], your agent or representative ask that the email be sent out to all tenants. I checked out the email and it had a QR code attached, so I scanned it and found an offer
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Customer Service
Hello @user_b74601, thank you for taking the time to leave a post. Thank you for sharing all those details. I can see you’ve already put in a lot of effort trying different solutions, and it’s frustrating when nothing seems to work on tha
Unable to stream
Suddenly my xfinity.com/stream is no longer working. Nothing happens when I click on any channel. I have tried both my usual Chrom browser as well as Safari on my Mac.
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Cancel service
I need to cancel my service. I tried using the chat assistant, but it would not connect me to an agent
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Setting up new XFinity WiFi router
looking for help in setting up the new router that xfinity sent to my home. The funny thing is the device is showing white lite and using my xfinity app it is saying connection issue, set up a technician. Without internet the app wont work and I could not schedule an appointment. Then I called throu
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Greetings, @user_mb361l! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues with this installation fee, but you h
Charged $100 for a technician visit — never informed, reversal promised but not processed
Hi, I’m reaching out because I’ve had an ongoing issue with a $100 “professional installation” charge that I was told would not apply — and it still hasn’t been resolved after multiple calls. My brand-new Xfinity router never worked from the start — my service was completely offline. When I called s
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We could try to help you place the order on our end. What phone are you trying to add that is giving you an error?
Xfinity Support
Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. Sorry, looks like we are having technical difficulties tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s fr
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Charged $100 for a technician visit — never informed, reversal promised but not processed
Hi, I’m reaching out because I’ve had an ongoing issue with a $100 “professional installation” charge that I was told would not apply — and it still hasn’t been resolved after multiple calls. My brand-new Xfinity router never worked from the start — my service was completely offline. When I called s
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Billing

Hey there user_p378tm is this still an issue for you? Is this happening with devices connected to Wi-Fi, or directly via an ethernet cable? It sounds like this is happening on more than one device as well. We have some great resources for you to che
XfinityAlfonso
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Having issues with my WiFi
It started about 10-12 days ago and our WiFi is running very slow - not sure anything changed but so much slower - causing games to glitch, devices much slower.
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