Xfinity Community Forum

TV Apps

My TV apps stopped working: peacock, Prime, Tubi, Freevee, etc. each of them will open, but when I try to view a show, it won’t open that selection. Help!

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Customer Service

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@user_5r6t9m While no where near as bad as your issue - I am finding that when the temp dips below 22 degrees I start getting corretable errors which if cold enough long enough turn into uncorrectable and service interruptions. I can watch the rate o

bob-mmk

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15 hours ago

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getting high uncorrectable errors on ofdm plc channel on modem and high latency in comcast network. and no fix from comcast.

First i am getting tired of calling your helpless desk! I do not need my bill changed, i need what i am paying for to work. Lets start with problem 1, My modem is seeing high correctable errors on ofdm plc channel 41, called to complain. tech comes out does not see any errors put a spliter on and le

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Hi @XfinitySean, Thanks for your reply! My old account is still linked (I can see it in the Account page), but the website and app just won't let me switch. When I click "Switch Accounts" on the website, the website just keeps me in my curre

user_nbd65j

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15 hours ago

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Accessing billing statements of previous address

I recently moved, and I deactivated the Xfinity service at my old address. I need to access my billing statements for that address. My old account and my current account (for my new address) are linked, and they appear as such on the Xfinity website and in the app. However, I cannot switch between t

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@user_8s3tox What is the device you are trying to play the movie on? Make/model/year etc. And this was a digital movie purchase?

DreamSayerZ

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15 hours ago

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Sent wrong movie

I bought Gladiator and was sent the 4K version. My TV doesn't have 4K and so I can't watch the movie. How do I get a refund or the right version of the movie? I tried using the xfinity chat assistant but it didn't help.

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tbill1, these instructions provided to us by Comcast are not clear, that's why I am asking the questions. Hopefully Comcast support can clarify which passwords should be used where and answer my 3 above questions, answers required to understand how

user_r4rfzq

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15 hours ago

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Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

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user_68x5m3, I know this has to be frustrating. I would like to help in any way I can. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon loca

XfinityAngie

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15 hours ago

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Double charged due to Xfinity account linking error – refund promised but not issued

Xfinity incorrectly linked my account with my mother’s, resulting in a double payment. Xfinity cashed her mailed check and also debited my checking account. I was promised a refund within 48 hours, which did not occur. After requesting escalation to a manager with refund authority, my call was disco

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This isn’t working. I’ve spent an hour trying to direct message. Getting really frustrated!!!!!

user_ca2jlb

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15 hours ago

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Worst customer service

I bought a new phone with a promo where they basically give you a free phone with a monthly credit for 2 years if you turn in your old phone. I did that. It’s been 5 months and I’m still not getting a credit. I pay for the new phone every month. I’ve contacted them several times. The agents all prom

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This place is ridiculous. They responded to me and gave me instructions to direct message. I responded and waited and waited the g for an email telling me to respond. I have spent the past hour trying to respond and nothing is working. Getting really

user_ca2jlb

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15 hours ago

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Worst customer service

I bought a new phone with a promo where they basically give you a free phone with a monthly credit for 2 years if you turn in your old phone. I did that. It’s been 5 months and I’m still not getting a credit. I pay for the new phone every month. I’ve contacted them several times. The agents all prom

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Double charged due to Xfinity account linking error – refund promised but not issued

Xfinity incorrectly linked my account with my mother’s, resulting in a double payment. Xfinity cashed her mailed check and also debited my checking account. I was promised a refund within 48 hours, which did not occur. After requesting escalation to a manager with refund authority, my call was disco

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Billing

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user_ccwila I would be asking the same thing if I were in your shoes too. We are happy to help you with this investigation. Please feel free to send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign

XfinityPeterH

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16 hours ago

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mobile trade-in credit - Escalation

Hello I am a mobile customer who traded-in my phone for $1100 in credits in a recent promotion. The phone have been received and accepted by Xfinity per the emails i received, but no credit was received. Support agent just reassure falsely to wait a month before seeing any credit. I had sent two oth

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@user_5h2crj thank you for your time working with me, and glad to get the Peacock Premium added to your account, so you can utilize that service. I'd recommend watching Poker Face, Traitors, and there are numerous movies to watch as well. If you need

XfinityJustinC

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16 hours ago

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peacock activation email not sent

Good morning! I'm a platinum rewards member and was offered Peacock Premium in the rewards. I claimed the offer ~3-4 weeks ago and I can see it in my rewards history - no activation email was sent (yes, I checked through the spam folder). I have tried navigating to the peacock activation mentioned i

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@ITPro3DMaker_RaccoonTaker Thank you for sending us a direct message. I am so sorry for all the trouble you have had so far, but I assure you we will do everything we can to help out. I will reply to your direct message and start to get things resolv

XfinityPaula

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16 hours ago

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Reached the Breaking Point — Need Real Escalation Today

’m posting here because my service issues have gone so far beyond “inconvenient” that they’re threatening my ability to keep working and stay stable. I rely on my connection to make income, and I’m not exaggerating when I say this inconsistency has put me on the edge of losing work I can’t afford to

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Immediate Executive Review Requested – Ticket [Edited]

Xfinity canceled my iPhone promo while my ticket [Edited: "Personal Information"] is still open for an undelivered trade-in. Over 1 year unresolved. Executive review needed immediately.

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Plan

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user_q7q5gi Thanks for reaching out to us about putting your account on a seasonal hold. You can find the details here on how to set it up, and if needed we can also assist with the process should you run into any trouble https://www.xfinity.com/supp

XfinityEricB

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16 hours ago

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temporary hold on account

How do I stop service for 13 weeks.

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Replacing a watch should not take 3 days and multiple repeat customer service contacts

Back in the day I could swap my sim card into a new device and have the replacement working without issue. But I had a bad apple watch. I have now spent 3 hours on my 3rd call and my apple watch does not work. In the first call I was told it was 'something in our system is wrong' - the tech escalate

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Devices

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temporary hold on account

How do I stop service for 13 weeks.

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Billing

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terrance_d I would be wondering what is going on too. We have a dedicated team called Customer Security Assurance. They have the tools and training that is required to help you figure out the data issue. Business Hours: 8:00am - 12:00am EST, 7 days a

XfinityPeterH

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17 hours ago

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Data overage ... here we go again

For the 2nd month in a row, I've gotten the dreaded "You’ve used 75% of your monthly internet data". Sure enough, in November I went over, but I hadn't used my 'grace month' yet so I wasn't charged. The 75% message came on 11/15/25, and the 100% message on 11/22/25. Now in December, the 75% message

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user_8d4nym Hello and thank you for reaching out via our Xfinity Communty Forums. I am incredibly sorry to hear about this experience. I can certainly understand how frustrating it is to wait ten days and have two separate visits, only to be told you

XfinityChristy

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17 hours ago

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Formal Complaint

I am very dissatisfied with Xfinity in resolving an issue with my internet service. After waiting 10 days I had 2 service calls today to resolve an internet issue and received a text indicating all work was complete; the issue was not resolved. I called customer service to report the issue was not r

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Data overage ... here we go again

For the 2nd month in a row, I've gotten the dreaded "You’ve used 75% of your monthly internet data". Sure enough, in November I went over, but I hadn't used my 'grace month' yet so I wasn't charged. The 75% message came on 11/15/25, and the 100% message on 11/22/25. Now in December, the 75% message

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Customer Service

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@RMG1187 It doesn't specifically clarify regarding eSims, but I would assume this is also true since we support both Sim, eSim, and dual Sim devices.

XfinityThomasC

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17 hours ago

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Port in 2 lines from T-Mobile, then move the new devices with promo to existing 2 lines

So I have two lines now, with paid off phones on them. I want to port in 2 lines from T-Mobile, and get a device promo on both. When they arrive and I go through activation, can I simply swap the new numbers to an existing unlocked phone, place the new devices on my existing lines, and keep all prom

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