Xfinity Community Forum

Good afternoon user_2rewy2. We would be happy to look into this for you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so,

XfinityJon

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1 day ago

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U

Xfinity lost my trade in

I’m getting charged 1300 dollars for devices Xfinity lost. I mailed them in and they have no way to check. I will be contacting the BBB after being on chat with them for over 2 hours and getting nowhere.

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Comcast has no idea how to resolve this issue. They keep telling people to do the same steps knowing it's not going to work. They will keep you in the loop of try this and try that to waste your time and hope you give up trying. Look at the date of t

user_tisrpw

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1 day ago

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Stream App Not Showing All DVR Recordings

Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H

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3rd party email client issues

I use eM Client on a family computer for 5 comcast accounts. Those 5 accounts are for each family member that receives email on their iPhones using the iPhone email app or outlook. Worked seamlessly for years. In the past month, it stops syncing every day so new emails won’t come in on my eM Client

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Email

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Comcast has no idea how to resolve this issue. They keep telling people to do the same steps knowing it's not going to work. They will keep you in the loop of try this and try that to waste your time and hope you give up trying. Look at the date of t

user_tisrpw

replied

1 day ago

to the conversation:

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U

Stream App Not Showing All DVR Recordings

Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H

Question

@user_ue4oof Thanks for adding a post to the community. We can help create a ticket for the box. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon lo

XfinityBenny

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1 day ago

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Cable boxes

you are billing us for 5 and we only have 4. You need to fix ut

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U

Tired of bill going up new customers get all deals and equipment

I’m tired of paying my $250 per month bill and not receiving any benefits. I am looking at changing Internet services and would like to talk to somebody in customer retention. I have been quoted by Verizon and T-Mobile and they are much cheaper. The online system is so confusing and I don’t know wha

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Customer Service

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Thanks for taking the time to post in our community forums, user_76aght! I completely understand where you're coming from, and it would be awesome if we were able to allow customers to select which channels are included with their plan. Unfortunately

XfinitySean

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1 day ago

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Please give us a la Carter channels

Please list the prices for each and every one of the channels and allow us to pick and choose the channels that we want for instance, I don’t watch the Oprah Winfrey channel nor do I watch the Hallmark Channel why should I subsidize those channels? This will give you guys better methods for targetin

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Yes indeed, that is correct, user_xjwpqx.

XfinityThomasA

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1 day ago

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Device credits and being charged for devices

When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?

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So I would likely see them on the 2nd or 3rd bill and would receive credits on that bill for the first two payments made on those two devices?

user_xjwpqx

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1 day ago

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U

Device credits and being charged for devices

When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?

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Cable boxes

you are billing us for 5 and we only have 4. You need to fix ut

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Customer Service

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swishpan Is this a setting you would normally have access to using your Admin tool? If so, have you enabled the admin tool access using the advanced setting tab in the Wifi equipment section of the Xfinity app?

XfinityAmandaB

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1 day ago

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UPnP Xfi

So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?

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Greetings, user_xjwpqx! Thank you so much for choosing Xfinity and being part of our Forums' community. We’re really glad you’re here! That’s a great question. Here’s how it works: the device payment plan lets you spread the c

XfinityThomasA

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1 day ago

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Device credits and being charged for devices

When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?

Question

U

Please give us a la Carter channels

Please list the prices for each and every one of the channels and allow us to pick and choose the channels that we want for instance, I don’t watch the Oprah Winfrey channel nor do I watch the Hallmark Channel why should I subsidize those channels? This will give you guys better methods for targetin

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Billing

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Device credits and being charged for devices

When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?

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Billing

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I am incredibly sorry to hear about the persistent internet issues affecting your neighborhood and the extremely frustrating experience you've had with our support teams so far. I understand how vital a stable internet connection is, I understand you

XfinityQuemekia

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1 day ago

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internet keeps going down in entire neighborhood of 30 houses and comcast support will not dispatch a tech

Our entire neighborhood of 30 homes is experiencing significant internet issues where it keeps dropping every 10-15 minutes and then takes 5 to 10 minutes to come back up. Several of us have called in and they confirm noise coming from the signal from outside to the homes. However, they said our ser

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Bcrown We appreciate you sharing the resolution with us on the forums! We are always here to help if you should need us in the future. Have a good day.

XfinityShawn

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1 day ago

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amplifier replacement?

I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at

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Hello @timstack. Thank you for reaching out on our Community Forum. I would love to take a look at the account and get all of those phone numbers straightened out for you. Please send us a direct message with your full name and address so that we ca

XfinityAbby

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1 day ago

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Can't add New Payment Method to Moms account

Hello, I pretty much handle paying my mother's Comcast bill but my father who passed away a year ago is still the Primary account holder as per sign into xfinity.com. Mom and I are Managers. We did send Comcast death certificate so on the paper bill it does only show her name so that's correct. I ca

Question

So I bought a commscope replacement on a whim. When I went to replace it, the old unit had developed a clicking sound constantly, Swapped the power supply with the new one and it seemed to solve the problem. Lesson learned, check the power sup

Bcrown

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1 day ago

to the conversation:

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amplifier replacement?

I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 day ago

to the conversation:

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U

internet keeps going down in entire neighborhood of 30 houses and comcast support will not dispatch a tech

Our entire neighborhood of 30 homes is experiencing significant internet issues where it keeps dropping every 10-15 minutes and then takes 5 to 10 minutes to come back up. Several of us have called in and they confirm noise coming from the signal from outside to the homes. However, they said our ser

Question

@patswin, thanks for confirming. It does seem like the issue is on the Disney++ side of things, but there is no harm in trialing some basic troubleshooting steps. I do not want to run you through anything that you have tried before, what steps have y

XfinityJustinM

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1 day ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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