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Cancel Service
I need to cancel service. Since I signed up online I should be able to cancel online. The nearest Xfinity office is an hour and a half drive. I sent the equipment with my son and they are requiring me to driver over and show ID to cancel. California law requires that I be able to cancel online since
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Billing
I'm getting intermittant drop outs on the internet. I can't re set or access the xfinity firewall because I cant' access it.
customer service
No customer service. The phone "support" from their robot is worthless. You can't speak to any real person. I'm about to throw my internet server out the window run over it.
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Standard support agents cannot see the logs, I'd recommend reaching back out to CSA to see if this could be escalated. When you call CSA, mention that you have local logs from your router @user_d1xoc1.
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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Hello @user_22b37r, thank you for taking the time to leave a post. Sorry for the frustration and concern this has caused. I understand how upsetting it is to find that this has escalated to a collections notice. That’s certainly not the experie
Debt Collector
I cancelled my account months ago. I have been charged since then and it has gone to debt collection.
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Hello user_sdmnuy thanks so much for taking the time to reach out here via our Xfinity Forums! Was this a plan change done online, and was that $195 the very next bill after the plan change? The very next statements usually included
Deceptive pricing - Bait and switch INCREASED my bill
I was paying ~$173 per month, and saw I could upgrade my internet, it said my new bill would be $162.40 per month. Have an email with this exact figure. Then I see my new bill, $195 per month! Spoke with someone on phone immediately about this increase, and they said to call back when bill hit, and
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Hey there user_38rrjo, and thanks for reaching out in our community for help! When your gateway shows a blinking white light, it indicates that the device is in the process of activation or is experiencing limited operational status. Since you've alr
Gateway blinking light won’t stop
I received my gateway a few days ago and plugged it into 2 different coaxial outputs securely, tried power cycling multiple times, but the light won’t stop blinking white. I confirmed that Xfinity service at my address is active and has no issues and still nothing. What can I do about this?
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Hello, @user_n5nae2 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, sorry to hear of the frustrating experience you're having trying to get assistance. I'd like to see how I can be of assistance today, wh
customer service
No customer service. The phone "support" from their robot is worthless. You can't speak to any real person. I'm about to throw my internet server out the window run over it.
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Hello @user_qkoq34. Thank you for reaching out on our community forum, Have you attempted any troubleshooting in the Xfinity app?
Xfinity support
I upgraded our service to the 1300 GB with download speeds of up to like 300 our download speed currently with the new service. New Wi-Fi is 38. Does anybody have any idea what [Edited: "Profanity"] could be wrong
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Hey there, biggym! Thanks for reaching out to our XFINITY Community forum with your Peacock subscription concerns. I know how important it is to ensure you do not miss out on your favorite shows and movies from Peacock as you were enjoying from befor
help with peacock subscription
I am a diamond rewards member. I received a peacock subscription as one of my rewards. When i recently changed my internet speed, i lost access to peacock. Please help to reinstate my access to peacock that i received as a diamond level reward.
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Good afternoon queenbee56. Typically, if you log in at least once every 90 days, the account would remain active, but if it exceeds 90 days the account, would be closed. Here is some additional information about Comcast email. https://www.
Inactive Comcast.net email account is now closed
How can I get my comcast.net email address back? When I try to log in on the web, it says my account is closed because I did not log in for 90 days. This is true. How can I reactivate it and receive new emails?
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Hello @user_1pz4pi I am sorry to hear about your experience with you mobile promotions rolling off without notice. We are a corporate team and would be happy to assist you with taking a look at the account and if necessary we can escalate the issue t
Complaint about billing
How do I make a complaint about billing?. Can I speak to.the CEO of the company
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Hey u/@user_gpenyn if you are experiencing the same we issue we can help as well, just send us a direct message with your full name and service address to get started. Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if
My refund debit card has expired and I had not been able to use it at all and would like a new card reissued, please.
My refund debit card has expired on 12/25 and I had not been able to use it at all. Can I please have a new card issued with the refund balance? Best regards,
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I've already spoken with CSA (as I posted above) and they said there was nothing they can do since there are no problems visible to them. This has been an issue with Xfinity for YEARS for many of your customers (see https://forums.xfinity.com/conver
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
Question
Debt Collector
I cancelled my account months ago. I have been charged since then and it has gone to debt collection.
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Billing
Mobile technical support
Switched to your service yesterday. Some dialed numbers failed. Some go through. Also have 3 dogs instead of cell bars. Need help AND I CANT CALL YOU. Messaged support on X. Asked my name and it’s been 40 minutes and they haven’t responded since. Help!
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Network
Good afternoon user_qatpn1. I would be more than happy to assist you with getting this taken care of. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the
Old cable removal
I terminated my comcast service 2 years ago and there are now exposed cable in my backyard that I want you to remove. When can you do that?
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J_East - Thank you for the update. We'll get to the bottom of this. Are you using any addtional equipment along with your Xfinity gateway?
2.4 GHz signal disappears
I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo
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ch123 Thanks for reaching out! Are you seeing any error messages or codes when trying to activate the device? Also, you may want to double check the unlock status of the device.
unlocked Samsung s21 fe not working
I've spoken to customer service, and xfinity retail store cs trying to activate my s21 fe. They also tried several sim cards, but nothing works. Any ideas.
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Good afternoon user_pilwn6. I would be more than happy to assist you with your account. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rdq
XfinityJon
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Cancel Service
I need to cancel service. Since I signed up online I should be able to cancel online. The nearest Xfinity office is an hour and a half drive. I sent the equipment with my son and they are requiring me to driver over and show ID to cancel. California law requires that I be able to cancel online since
Question