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Overcharged
I have been dealing with Xfinity since September on getting $115 dollars that I was overcharged. I have the full conversation with the store manager stating that the refund should have occured, due to store rep error at the time of signing. I still have not gotten my refund. Who else should I contac
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@user_5bn7h1 I'm glad to hear it's working again. Please create a new post if you notice any further issues with your email server. Please let me know if there's anything else I can assist you with today.
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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@user_240c4c Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon or https://forums.xfinity.com/direct-messagingClick the "New message" (pen
Worst Service Provider .For Basic Support also we need struggle a lot
Raised a Ticket ECM0018099991.Went to Store No Support .Reached to 30 to 40 Customer care people but no help. If they can't help simply disconnecting the calls .Worst Serive Provider & Serice
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Irached 30+ agents as of today ,even visited Store.no help
Worst Service Provider .For Basic Support also we need struggle a lot
Raised a Ticket ECM0018099991.Went to Store No Support .Reached to 30 to 40 Customer care people but no help. If they can't help simply disconnecting the calls .Worst Serive Provider & Serice
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Why is working with xfinity (comcast) so painful? I used your direct messaging and it is a total joke. I’m now even more frustrated with this company. The direct messaging is a slow, back and forth in which I was asked three times to t
My promotion is going to expire
I guess I need to make a new post in order to be able to direct message concerning my account. Can someone help me?
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Still not resolved. 😡
Missing phone
Fedex said that my phone was damaged and undeliverable. I opened an ECM ticket with xfinity and have not received any updates. One agent said I would receive a refund. Another agent said the phone would be replaced. Meanwhile I am still being charged for the phone.
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Greetings, @B_N_R! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but we are here for your support.
Unable to access Comcast email from mail client
Today, 11/14/25, Outlook is unable to access the Comcast imap server. Everything has been working fine for the past year or so, and nothing has changed on my end. Comcast site says no outages. No way to troubleshoot or open a ticket to find out how to fix this. Do any of you have any suggestions? Th
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In a way, just that we are getting December dates not mid June.?
new Terms of Service and Privacy Policy emails -- real or spam?
I received this and want to know if it is really from Xfinity (does not appear to be) and if NOT why is this type of message going directly into junk/spam -- We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps
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Our same request is for no later than Dec. 12 for new changes to be accepted Not sure it ligit as cannot find any way to accept.
new Terms of Service and Privacy Policy emails -- real or spam?
I received this and want to know if it is really from Xfinity (does not appear to be) and if NOT why is this type of message going directly into junk/spam -- We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps
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Hi , I am currently on the XB8 as well however I am on the Gigabit x2 plan . Would i be able to upgrade to the XB10
Upgrading to comcast modem xb10
I notice there's an comcast modem xb10, im using xb8-t, should i upgrade this weekend? comcast modem xb10 suppose to be the newest.
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Good morning @MAASSC I apologize for the recent service issues. We would be happy to review your account with you and assist with any concerns you have. Please send us a DM with your full name and address to Xfinity Support. To send a direct me
not paying my billl
As I have had virtually no service for a week I will not pay my current bill. I also take great offense at the increased pricing in conjunction with poor and no service!
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user_gmp54j, Let us know if you still need assistance, or if the information shared from our expert helped.
XfinityAngie
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how do I get my comcast email
I have two comcast email accounts with critical email. How do I access them?
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