Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (410.4K)
JR63, Hi there! Thanks for taking the time out of your day to reach out. I can definitely understand the importance of finding out if this email is a scam and never clicking on something until you are sure it's legitimate. @BruceW, is correct an
Email Suspension
Received this email but want to verify it is a scam. Your recent email are pending, because your account is missing some information we need to collect to comply with our terms. If you do not confirm your account will be lost all our service. To restore normal received/delivery email please take a m
Question
@user_mcd37e I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Looking to Add spouse to "Bill to Name" for proof of residency
Good day, Just a simple proof of residency thing, looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
Question
x10
Hello, I was interested in getting x10 fiber to my home and I wanted to see if it is available. I called and they had no idea about the x10 service and I wanted to see if someone could help me. Thank you.
Question
•
Customer Service
Hello, I would also like to add my sister's name to the bill
Looking to Add spouse to "Bill to Name" for proof of residency
Good day, Just a simple proof of residency thing, looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
Question
@EagleBob47 Have you already migrated your email to Yahoo?
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
Question
Hello, @user_hifqei mind sending me a direct message, so we can troubleshoot this issue and report the resolution back to the community? Could you please send our team a direct message with your full name and full address? To send a direct message: 1
Unable to receive email, Temporarily blacklisted IP Address
Hi, I'm unable receive email messages (as of the 13th, a couple days ago), the server response is "Task '*.*@Comcast.net - Receiving' reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -
Question
Hello and thank you for reaching our via our Xfinity Community Forums. I am so sorry that you have been having billing issues with your closed account. I would be happy to review and see how I can assist. To get started, please send me a direct messa
Still being billed after customer service on phone confirmed account is cancelled?
How do I get this resolved?
Question
Still being billed after customer service on phone confirmed account is cancelled?
How do I get this resolved?
Question
•
Billing
Same problem with Samsung - it does come back after the TV is off for many hours. Works fine on Apple TV. Interestingly, the Apple TV app has a different user interface, so it is a different version of the app. It does not support smart
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
Question
We just got a replacement box to watch Multiscreen and can not get it to work on our smart TV. I have been on the chat line and followed their adivse and it still is not working. Added the Xfinity app on my iphone per chat instruction and the multisc
Multiview not working
I have a compatible box and the multiview menu comes up showing the games. But it says no multiview is available. What is the disconnect here?
Question
Woah dude. Harsh 😭 That bad?
xfinity has the WORST phone service
contacted the BBB to file a complaint. xfinity keeps your number and doesn't let you port out. I'm not paying one red cent. BEWARE OF XFINITY MOBILE IT ISN'T WORTH IT !!!!
Question
Xfinitywifi hotspot down for 3 weeks straight.
My local Xfinitywifi hotspot that I have been using for months now is down. And has been for 3 weeks. it is located at: [Edited: "Personal Information"] My issue isn’t complicated. All I ask is that someone looks into this. It seems like nothing will be done if not reported. Thank you! also, I wante
Question
•
Network
jdeg9 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I would be more than happy to take a look and see how we can assist you with your trade in concern and the amount you received. Please send us a DM to Xfinit
Trade in not credited
I joined buy out plan last aug. 17 and did trade in 3 units from verizon, trade in offer was $829.99 for each phone but i only got $300++, please i need assistance on this
Question
Good morning and welcome to Comcast! I am sorry to hear about your recent experience with one of the chat members. We are happy to take a look at the account and see what we can do for you. Please send us a direct chat message with your full name and
Bait and Switch
I was on a chat with an agent for a TV box service issue. After he fixed it, iPhone said he could save me a few dollars by changing my internet speeds. I agreed that it would great to save a few dollars so I told him to go ahead with the change. What I didn’t realize what he was doing was changing m
Question
@user_odnwc3 I’m sorry to hear you feel this way. Can you tell us more about what's going on, so we can assist?
Write review
Xfinity mobile has the worst customer service communication in the world! Literally every single time, which has been an on going problem every monthly bill service to become stuck on the phone for hours constantly getting transfered multiple times having to repeat, explaining my situation over to e
Question
Good morning @user_2g3v14 I apologize that this was your experience. Our team would be happy to help. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Dire
Support making me end live chat while on the phone?
I just had a customer support text agent ask for my phone number and called me. He was brief on the phone call and told me to end the live chat, type in Exit. Once I told him I did that, he put me on hold for more than an hour before he hung up on me, never saying a word. Did they do that just to en
Question
I have made no changes to my xfinity account. My tv dvr is showing up to date but the stream app on my phone and iPad show shows that I’ve deleted and is not showing new ones. I had tried the following 1. Deleted and reinstalled the app 2. Restarted
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
Question
tangeralfa It definitely isn't ideal to have shows stopping and then starting, we want for you to be able to enjoy your programming. Can you share with me what troubleshooting steps you've already taken, such as checking that the coaxial line is secu
Tv channels freezing up. My neighbors are having issues also
Channels freeze up. Then show stops sound. Then starts again. This is day 3
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
23 hours ago
to the conversation:
0
0
x10
Hello, I was interested in getting x10 fiber to my home and I wanted to see if it is available. I called and they had no idea about the x10 service and I wanted to see if someone could help me. Thank you.
Question