Xfinity Community Forum

user_0u1e9e, Hi there! Thanks for reaching out. Bridge Mode does not have to be turned off to access the gateway login. You can access the Xfinity app to manage your account while Bridge Mode is enabled. However, if you are disabling Bridge Mode, the

XfinityGabriel

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17 hours ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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@XfinityAldrik While only 1 port is enabled with bridge mode, you should be able to connect an ethernet switch to the router. To what avail ?

EG

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17 hours ago

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How to install a Unifi UDM router on fiber internet when the gateway bridge mode is precluded by Xfinity's installation implementation.

I'm planning to install a Unifi Dream Machine (UDM) Pro as an alternate router and Wi-Fi device (when used with AP's). I currently have fiber internet to an ONU which outputs ethernet to an XB7 gateway. The obvious answer is to set the gateway to bridge mode then connect the UDM to one of the XB7 et

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Xfinity support

I changed my plan but it created a second account. I need to cancel my original account ending in 4757.

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Customer Service

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help trading my moto mobile ph

I am in Richmond Va 23237 and would like to trade my moto g stylus 5G (2022) for a more updated model. Please have someone call me at [Edited: "Personal Information"] with instructions. Thanks

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Devices

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@user_z9f98f If you never created the Peacock account and you were automatically signed up through xfinity, it would have been activated with your Comcast e-mail or primary email, which should be the same e-mail you got the notification that Xfinity

XfinityOrlandoM

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17 hours ago

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Peacock app

I have a free Peacock account from Comcast, I did an app reset and now I can't open the Peacock app, I'm locked out.. Peacock wants me to sign in with password and email address. I never actually created a Peacock account with either one of those, I was just signed in automatically by Comcast.

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My refund debit card has expired and I had not been able to use it at all and would like a new card reissued, please.

My refund debit card has expired on 12/25 and I had not been able to use it at all. Can I please have a new card issued with the refund balance? Best regards,

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Billing

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Porting issue

Is anyone else having issues porting their number over from Verizon? We switched to Xfinity Mobile on January 2nd. Three of my lines have been ported with no issues, but my fourth line still isn’t working. Spent 4.5 hours on the phone and spoke to 6 different reps online. They created two tickets an

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Plan

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I had to use the Chat option to get the remote. The last person, at time of my letter, did not actually order it. I got it yesterday, literally. Have not tried to set up again yet.I am also returning old equipment (I had Specifically asked if needed

user_utean1

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17 hours ago

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Customer service Email

Hello, 12-31-2025 I am emailing this because I refuse to spend any more of my time on the phone. I have already spent over 4 hours and several calls on this. The incompetence of your company is mystifying. Adress is connected to the sign in. I had the cable/channel options set to cancel Dec. 4th, as

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I had to use the Chat option to get the remote. The last person, at time of my letter, did not actually order it. I got it yesterday, literally. Have not tried to set up again yet.I am also returning old equipment (I had Specifically asked if needed

user_utean1

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17 hours ago

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Customer service Email

Hello, 12-31-2025 I am emailing this because I refuse to spend any more of my time on the phone. I have already spent over 4 hours and several calls on this. The incompetence of your company is mystifying. Adress is connected to the sign in. I had the cable/channel options set to cancel Dec. 4th, as

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I have attempted to sign in with my Xfinity username and password and it doesn't work. They ask for email address and password. peacoc

user_z9f98f

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17 hours ago

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Peacock app

I have a free Peacock account from Comcast, I did an app reset and now I can't open the Peacock app, I'm locked out.. Peacock wants me to sign in with password and email address. I never actually created a Peacock account with either one of those, I was just signed in automatically by Comcast.

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Hey there, @user_v3kym4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your service, it certainly is not what we want for our customers. I would be happy to look

XfinityAdrienne

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17 hours ago

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My Internet TV have been going up and down for 6 weeks

I live in EB a community call Greentree My internet has been going up and dow for 6-7 weeks...they are working around but i had them here 3 times i bought a motem from them they put on 2 fl still nothing ive called 20x at least and its a waste Now they say i need another motem.....i requested they c

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Yes, I have reached out to the Xfinity security team. I'm waiting to hear back from them via email or phone. I just want to be able to put an end to this an not have it happen again. But as I have read online this can be an ongoing issue an not get r

user_xugq31

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17 hours ago

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Phone scam

For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o

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Thank you for reaching out @user_prjxr0 Are you looking to add her onto your plan as a manager? Please have the primary account holder visit the link: https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses to add the name t

XfinityDena

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17 hours ago

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add my daughter to my plan

How can I add my daughter to my plan.

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$400 Device Credit Not Applied

I switched to Xfinity Mobile in September 2025 under a promotion that included a $400 device credit on an iPhones. This was the promotion as I got new Xfinity internet connection with 1GB data plan. I added two lines and purchased IPhone 16 Pro and IPhone 16e. But, I observed that bills doesnot refl

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Plan

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Hi user_7n3p05! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us and would love to further troubleshoot this with you. So that we can properly assist, please send us a Direct Message. Here are the detailed steps to di

XfinityAmira

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17 hours ago

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Wifi Pro Extender

I am trying to add a WifiPro extender to my townhome and I get through steps 1 through 4 easily but step 5 where it is trying to link the extender to my gateway, it just sits and spins and never moves on to step 6. Any suggestions? I restarted my gateway already and that didn't seem to help.

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Hi user_t2r5ya! Thanks for taking the time to reach out on our Xfinity Forum regarding the unauthorized purchases. This is very unsettling to hear, and I am truly sorry that you have been going through this. I also apologize for all the inconvenience

XfinityAmira

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18 hours ago

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Phone scam

For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o

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Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if necessary• Click the "Direct Message chat" icon&bu

XfinityJanelle

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18 hours ago

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Would like to purchase battery for WiFi extender

I have the pro wi fi extender but don’t see how to purchase the battery back up

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Land Line no longer working

I have had a landline with Comcast for 11 years, but it stopped working last month. A tech came out and plugged mt landline base station into my modem, and now the landline works. Problem with that is you need to have an active internet connection for the phone to work. If there is a power failure,

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Home Phone Service & Equipment

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@user_044ltq, Hi there! Thanks for reaching out. I can certainly understand the importance of having your Bluetooth speaker working correctly with your new Xumo box. I love having my surround sound working via Bluetooth, so I can relate. You've reach

XfinityGabriel

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18 hours ago

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Xumo has bluetooth settings but wont allow me to connect

I was forced to upgrade from an xfinity flex box. My flex just stopped working one day and when I spoke to xfinity, I was told that it wasn't supported any longer because they changed over to the xumo boxes. Which is super Irritating because it was working perfectly fine and had been for a very long

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@XfinityMartyR, nowhere on that page to purchase the battery?

user_umahba

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18 hours ago

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Would like to purchase battery for WiFi extender

I have the pro wi fi extender but don’t see how to purchase the battery back up

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