Xfinity Community Forum

Our Digital Care team would love the opportunity to help research your recent tickets further to proceed as necessary towards a final resolution for you, burrcor. Please feel free to direct message us with the steps provided above for further assista

XfinityNatalie

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15 hours ago

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HELP! no Netflix though it is a part of my plan

please fix this. Netflix has not been available for about 1 month even though it is listed as being a part of my "grandfathered plan

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@XfinityKei I have the exact same issue and have tried the same things as @zzotto21. What is the fix? I can't get email either on Comcast or Yahoo for two days now! Thank you.

user_igwru8

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15 hours ago

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Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

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@again, Thanks for sharing your experience. One can always learn from what others did.

haz10

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15 hours ago

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Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

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Xfinity Support

How can I cancel my landline service?

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Customer Service

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@XfinityMarcus This issue is way beyond any help you Mr. AI chatbot or "Xfinity Support" may try to provide. This is a corporate backroom IT team issue. We have been with Comcast for over 30 years so I guess we don't really matter. A previous ECM ha

burrcor

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15 hours ago

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HELP! no Netflix though it is a part of my plan

please fix this. Netflix has not been available for about 1 month even though it is listed as being a part of my "grandfathered plan

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Lost connection

Lost connection reset modem too many still no signal

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Your Home Network

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How do i leave Xfinity Community Forum?

How do i leave Xfinity Community Forum? Signed up in error.?

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Getting Started

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.

EG

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15 hours ago

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New tv

I bought new tv and the xfinity app is not there

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Hi, I just wanted to know if you were able to get the account cancelled and if anyone reached out to you. I also did a post on cancellation today and have not heard back so wanted to see of it works Thank you

user_1wj195

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15 hours ago

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cancel account

I have put in a cancellation request on December 7th, 2025, and still have not received any information. Had a callback, and they told me it was in processing, but no action has been taken by Comcast yet. Please assist and refund me my already paid portion of the monthly bill.

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missing emails from inbox Help!

There are no emails in my inbox for the last two months. I am accessing on my laptop and directly logging into my xfinity account. I have checked storage and I am not over the limit.

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Email

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Greetings, @user_lc2xir! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your service appointment. You have definitely come to the right place for assis

XfinityJamesC

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15 hours ago

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Technician Appointment

I had an appointment scheduled today from 2pm to 4pm, then they moved it up to 12pm to 2pm. My xfinity account says I have no appointments scheduled. Its almost 3pm and I haven't received any text or email notifications, and the tech has yet to show up. My issue is that my modem is apparently not be

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user_y5d0qw Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

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15 hours ago

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incorrect agent conduct

I was promised a promotion from an agent over the phone, I paid my half of the past due bill and xfinity has not yet corrected my bill to reflect the past due amount credit. How do I escalate my isue.

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user_wduupg Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

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15 hours ago

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So incredibly disgusted with Comcast

I am a senior citizen who has been with comcast for decades. I have never been so disgusted. Their website makes it impossible to change plans after still another price increase. It doesn’t store my passwords and signing in is a huge pain. I spent a half hour on the phone with someone from another c

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Greetings, @user_rfio5n! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues signing in to the Xfinity Stream app, but you

XfinityJamesC

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15 hours ago

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Can't access my streaming account

every time I go to login to my streaming account I get met with an error message that tells me something went wrong and to sing out and sign back in. I do so and get met with the same message over and over. this has been going on for about a year now. me and my husband have over 300 movies/tv shows

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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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15 hours ago

to the conversation:

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incorrect agent conduct

I was promised a promotion from an agent over the phone, I paid my half of the past due bill and xfinity has not yet corrected my bill to reflect the past due amount credit. How do I escalate my isue.

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@user_t3gi8s, Thank you for allowing us to assist you today with the cancelation of your service. I understand it can be frustrating to reach the right department to get the help you need. I appreciate you letting me help you today.

XfinityAngie

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15 hours ago

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Can’t cancel WiFi

I’ve been trying to cancel my WiFi to no avail. I can do so online, can’t get a callback, and can’t find where to send a direct message. This is unbelievably frustrating and makes me never want to use Xfinity again. Let me cancel my service.

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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

15 hours ago

to the conversation:

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So incredibly disgusted with Comcast

I am a senior citizen who has been with comcast for decades. I have never been so disgusted. Their website makes it impossible to change plans after still another price increase. It doesn’t store my passwords and signing in is a huge pain. I spent a half hour on the phone with someone from another c

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Technician Appointment

I had an appointment scheduled today from 2pm to 4pm, then they moved it up to 12pm to 2pm. My xfinity account says I have no appointments scheduled. Its almost 3pm and I haven't received any text or email notifications, and the tech has yet to show up. My issue is that my modem is apparently not be

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Customer Service

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Can't access my streaming account

every time I go to login to my streaming account I get met with an error message that tells me something went wrong and to sing out and sign back in. I do so and get met with the same message over and over. this has been going on for about a year now. me and my husband have over 300 movies/tv shows

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Sign-In and Account Management

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Hi there, @user_9699q7! Thanks for reaching out to us here on the Community Forum. Are you using the router in conjunction with a rented modem? If so, what are the lights on the modem doing at this time?

XfinityFrank

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15 hours ago

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Internet

I have a new router but I'm still getting a weak signal and blinking white light

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