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Sorry to hear that you're having trouble with your TV service. Have you already tried the troubleshooting steps through the Xfinity app/website to have the system run diagnostics? It can help clear most common errors with the equipment, or refer to a
Audio cutting out about every 10 or less minutes.
I am so disgustingly sick of Xfinity and Comcast as a whole. Audio cuts out practically every 10 minutes for 10 seconds. And it happens on every channel. It’s just another common event with this company. During the sprint thru fall, I can’t get wifi signal on my porch that is literally 15 feet from
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FCC complaint is the next move. I don't have the time or energy to do this loop with you again.
Escalation Request: Incentive Tracker Reissue Not Delivered
Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh
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They haven't been able to help, although they keep telling me it's been sent.
Escalation Request: Incentive Tracker Reissue Not Delivered
Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh
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@XfinityKassie You can't set firewall settings via the phone app. There isn't any function for that. The problem is that the XB8 changes the firewall setting on daily refreshes and it's still dropping wifi. The tech that was here, on the 9th was the
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
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user_ix25z9, The ONU must be directly connected to the XER10 using the WAN port without any Ethernet hub or switch in between, since it does not currently support bridge mode. To see if another modem model will work for your location, I will have to
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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@user_7itfe9 I appreciate you making us aware you're having issues keeping your credit card off your account. I'd like to help take a look at your account to see what we can do to get this resolved. Please send a direct message by clicking the chat i
Closed captions on Stream firestick app
The closed captions come on every time I change programs or restart the app. Close captions are defaulted off on the stream app as well as on the fire stick. I have restarted the fire stick. I have uninstalled the app. I have cleared the cache and the data. And none of it works. Both the app and the
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Formal Complaint – Request for Refund of Incorrect and Duplicate Charges ($126.64)
Dear Xfinity Customer Care Team, I am writing to formally complain and request an immediate resolution regarding unresolved and incorrect charges on my account. Below are the disputed transactions: 10/31/2025 – XFINITY MOBILE (Purchase 10/28) – $124.99 11/10/2025 – XFINITY MOBILE (Purchase 11/06) –
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Devices
user_u2mf8q, Hi there! Thanks for taking the time out of your day to reach out. I can understand the importance of getting your device unlocked, as I am going to be switching from my provider to Xfinity Mobile to save money soon. You've reached the r
URGENT: Formal Dispute & Demand for Resolution - Account # [Edited]- Ticket # [Edited]
My name is Daniel [Edited: "Personal Information"], and I have been an Xfinity customer since May 25, 2023. I am writing to formally escalate a failure by Xfinity Mobile to unlock my iPhone 14, which has resulted in a total loss of service since January 7, 2026. Background of Dispute: • Account Stan
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Thanks for reaching out to us we do apologize for any inconvenience you're having access to your Comcast e-mail. Have you tried accessing your e-mail through our Xfinity app or through another browser? What kind of error messages are you receiving?
Unable to Access Comcast Email [Edited]
As of today I am unable to access my comcast email. It sends me in a continuous loop?? Why is this happening? Thanks for your prompt response.
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That does not answer the question. Try again
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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Glad to hear the issue was resolved. Thank you for your effort!
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
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user_zv35co Good to hear it started self correcting. Still a known issue without a full resolution, but please keep us informed if it starts listing incorrectly again.
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
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Just wanted to let you know that the guide listing was correct as of last evening. It seemed to correct itself without me doing anything. I appreciate your efforts in attempting to correct it.
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
Question
We do not have access to the request you are asking for @user_62hgi0. The dedicated team is who would assist you.
Escalation Request: Incentive Tracker Reissue Not Delivered
Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh
Question
When will my comcast.net email account be able to switch to yahoo.com . They said I will get an invite to switch over but it has not happened yet. Thank you
Xfinity comcast.net email transition to Yahoo email.
Hello, I just became aware recently my comcast.net email will be moved to Yahoo. I have six (6) comcast.net emails. Which of the six (6) email addresses will receive the notifications? Thanks
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I've done this countless times over the past month. And as I've stated, I never received a new incentive email, but have been contacted multiple times by BHN for the original email. It's an endless loop that has been perpetually frustrating, stressfu
Escalation Request: Incentive Tracker Reissue Not Delivered
Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh
Question
user_62hgi0 Hello! Thank you for reaching out to us here on our Community Forum. If you have not already done so, we suggest contacting our Xfinity Incentive Team directly at 1-833-269-9036. They should be able to accommodate your request.
Escalation Request: Incentive Tracker Reissue Not Delivered
Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh
Question
Escalation Request: Incentive Tracker Reissue Not Delivered
Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh
Question
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Customer Service
Hello, @tetraq! It sounds like your Xfinity app is stuck in a "desync" state. This usually happens when the app’s local cache or the account's digital handshake with the Gateway gets interrupted, even though the hardware itself is online. Since
Gateway and "View WiFi equipment" not visibile in the Wifi tab of the app, cannot adjust gateway settings
Basically the title. Gateway is working fine but occasionally need to adjust settings. The gateway does not show up in the Wifi tab of the app nor under "Xfinity devices". I assume that has to happen in order to be able to select " View WiFi equipment", which I don't see anywhere. Sure enough, using
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Ladd2 Hello! Thank you for reaching out to us here on our Community Forum. We suggest going here (https://www.xfinity.com/support/remotes) to locate available pairing codes.
XfinityBenjaminM
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X15 Remote and Hisense Amazon FireTV Control Codes
I recently purchased a 24" Hisense Amazon FireTV from Costco, Model 32A45NFC and am attempting to pair the X15 DVR remote to it. I have found two control codes under "Hisense" that control the volume and mute. I have also found two control codes under "Amazon FireTV" that will do the same. What I ha
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