Extremely Bad Customer Service

@XfinityThomasC​ You can say that you don’t want me to experience it, but then why are your phone/chat bots programmed that way? The phone bot specifically tells you it’s going to hang up on you and will happily do so after several attempts to reach a real person.

Xfinity DOES want customers dealing with endless loops of chat bots so they can save $$$ on not having a customer service line. LITERALLY NO ONE WANTS PHONE/AI BOTS EXCEPT YOUR GREEDY CORPORATE OFFICE. THEY ARE USELESS. 

Someone sending me a message on a forum 12 hours later is NOT customer service.

@XfinityThomasC​ unfortunately the failures of Xfinity can be directly linked to Quality customer service. it may not be what Xfinity wants to hear but when customers are ditching Xfinity maybe it’s time they folded. At&T is a possibility for or others but certainly not xfinity anylonger

@user_3qkndz  Our apologies for the experience and that we have made you feel this way. Can you please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.