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user_vc2xb9
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Tuesday, March 25th, 2025 9:08 AM

Extremely Bad Customer Service

The xfinity customer service phone line is a robot that hangs up on you, doesn’t listen to you, is rude, and refuses to let you speak to a real person. The chat is equally useless. There is 0 customer service. I’m considering leaving xfinity because of how terrible it is trying to get a simple billing question answered. 

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1 month ago

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XfinityThomasC

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2.5K Messages

1 month ago

Hello, @user_vc2xb9

This is not the experience we want for you. Please allow me to make it right. Tell me about your billing concerns. 

 

 

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user_vc2xb9

11 Messages

@XfinityThomasC​ You can say that you don’t want me to experience it, but then why are your phone/chat bots programmed that way? The phone bot specifically tells you it’s going to hang up on you and will happily do so after several attempts to reach a real person.

Xfinity DOES want customers dealing with endless loops of chat bots so they can save $$$ on not having a customer service line. LITERALLY NO ONE WANTS PHONE/AI BOTS EXCEPT YOUR GREEDY CORPORATE OFFICE. THEY ARE USELESS. 

Someone sending me a message on a forum 12 hours later is NOT customer service.

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