Another Xfinity Trade in scam

I mailed 2 iphone 13s in over 2 weeks ago for trade in with the *promise* from a chat agent that I would be credited for them. I was nervous sending the phones over USPS reading all the horror stories so the agent made me guarantees of honoring the credit. I am approaching the deadline for the phones to have been processed and I haven't heard anything yet. My next bill will be wayyyyy over what was discussed and I feel totally bait and switched. I came to xfinity mobile because all their promotions and promises seemed like a good deal but I have nothing but regret now. I've spoken to no less than 7 different live agents and each of them has told me a completely different story on what I need to do and what I will be paying. It's just shady business practices.

I was also promised $200 in prepaid gift cards, haven't heard anything about those either. I don't blame the customer service team, it's hard to communicate shady business practices while trying to be helpful.

If anything has worked for anyone please let me know, accountability matters.

Responses

XfinityEva

Official Employee

•

1.8K Messages

2 days ago

Hello! Thank you for choosing Xfinity Mobile for your service needs. We understand not having an update when you are close to a deadline for your promotions can be upsetting. Here are a few things to keep in mind when trading in a device:

Credits can take two to three billing cycles from the initial offer acceptance to appear.
Once Assurant has received the device, it can take up to 15 business days to be checked in and processed.
Once Assurant checks in the device and confirms it is in the expected condition, the credits should appear that billing cycle or the next.
You may see multiple credits applied to one bill.

We can definitely check on the status of that shipment for you here. To do so, please send us a direct message with your full name and the service address to get started.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Devices

Sharkhyder

Another Xfinity Trade in scam

XfinityEva

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