U

Visitor

 • 

3 Messages

Friday, July 4th, 2025 4:10 PM

Now mobile cancel

Please refund my $25 monthly fee and discontinue charging me this fee.  

I didn’t order a Now phone nor anything else.

please correct this.

Official Employee

 • 

1.8K Messages

22 hours ago

Hi there! The Xfinity NOW Mobile service is $25 a month with bringing your own device. You can turn automatic payments on and off through your online NOW Mobile account, or through the NOW Portal. Please note that turning automatic payments off will stop your NOW Mobile service at the end of your billing cycle. Your service will not resume until you turn automatic payments on again. You’ll have 60 days post-suspension to restart your service by turning on automatic payments before your line is canceled and you lose your number.

Visitor

 • 

3 Messages

21 hours ago

I’m a mentally disabled adult and I don’t know how to do that I need someone to help me do that please.  When I wemt

omlome last time on xfinity someone attempted identity theft and I need help to do this.

Visitor

 • 

3 Messages

Also I didn’t order thjs - this Now phone was sent to me as part of that identity theft deal.

Official Employee

 • 

2.1K Messages

 

user_lbq73a We can definitely point you in the right direction to get help with your NOW service. Please follow this link to access the NOW service portal where you can chat with an agent who specializes in NOW services.
 
In order to report Identity Theft, please visit our site here and fill out the necessary forms so we can investigate the incident in more detail. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here