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user_eohkur Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Can you clarify how we can help you today? 

I am writing this email to hopefully get resolution before I formally file complaints with different agencies about how poorly customers are treated with zero resolve to outstanding issues and zero communication and follow up. 

My experience first started with my internet service being hacked back in December. Xfinity tech support was clueless what to do. I went through 25 people in a one week period and was sent to the xfinity store several days in a row to switch out the modem about 6 times. No one knew what to do. Amazing how it exposed how poorly trained your tech support and security team is. After a week I was directed finally to the engineering team. He told me why did it take them so long to get to him. All offshore no one know what they are doing.

After that mess another mess was in the making. This time with Xfinity Mobile service. I was constantly pursued by Xfinity to leave T Mobile which was the biggest mistake I ever made. The change made mobile service miserable. I agreed with Xfinity to trade my phone for a $600 credit. Funny thing is T Mobile offered the same credit without a trade in. I was instructed by Xfinity customer service to bring the trade in phone to the Xfinity store and after I transfer my data to the new Samsung ultra 25, to give the store the trade in to ship out for the $600 credit. The store said they don't take the trade in and gave me a shipping label for USPS and I shipped the phone in good condition in the same box the Samsung Ultra was shipped in. About two weeks later I received  a shady email that the phone was damaged and being sent back to me. Not only did I never receive my trade in phone back but I am being charged full price by not receiving the $600 credit. I have called in about 7 or 8 times on this mess and was promised on 4 different occasions it will al be taken care of and not to worry. It seems customer service just tells people what they want to hear don't know what they are doing or just a combination of both. Either way nothing is resolved and I am left with a mess.

The other mobile nightmare is my personal information was not protected by Xfinity Mobile it has been compromised. Since I switched to Xfinity I have been receiving 6, 7 ,8 scam calls every day from a call center impersonating Xfinity mobile, Xfinity nternet. And also using Comcast. After being computer hacked with Xfinity internet services back in December now coincidently my Mobile number all of a sudden when I switched from T Mobile started being called like this its just unthinkable. 

At this point I expect two things to happen. First the $600 device credit  to finally get credited to my mobile account. Secondly  your company needs to reassure my personal information is being protected,. If these two simple, rightful actions are not honored by Xfinity and your company continues to take advantage of me as a customer then I will be filing complaints with FCC, FDACs, BBB, and Attorney Generals Office.