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Yea, I am pretty frustrated with the lack of communication with my downed internet as well
Internet outages starting after hurricane passed
Power was restored for my location at 9am on 7/9/24 after Hurricane Beryl. Xfinity Internet was available immediately and had no issues until around 9pm on 7/9/24 when internet service went out. The Xfinity outage map confirms an outage but provides no useful details (no ETA, no info on how many cus
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Ticket status
Can you please help me with a downed cable wire status. [Edited: Personal information]
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Customer Service
I'm still without service. There have been downed lines in my driveway for over 12 days. Xfinity was supposed to come on Wednesday, but then re-arranged to Friday (today) with no communication. Was told to expect a technician between the hours of 8am
Portland January 2024 outage
Why is there no info regarding the outage and why it is taking so long? Is the system going to be exposed as having too many fail points? Nearing one full week of ‘asap’ mantra per resolution. Get out and speak to the problem.
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Xfinity Support
I have a downed wire in my backyard that I need taken care of.
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Customer Service
Who can I contact to get attention to my downed wires. Why is this so difficult?
No response for downed wires
I have reported internet outage downed wires at my home using your online link which seems to register nothing. Contacted an online agent who promised someone will be here today 3/9 but no one showed up ( I have proof in text message of the interaction). Contacted a live agent on phone after 20 mins
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Hi! Thanks for making us aware. Do you happen to have a photo of the downed line, for us to reference?
Hurricane Ian
**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is update
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reporting a down cable line
How do I report a downed cable line on my street in front of my house ?
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Customer Service
If it's more complicated than them just fixing some downed wires you may need a tech to come out
Weird internet outage
We had a power blip last night from the storms that came through. I lost internet but not cable. We have a second house on our property, not 50 feet away where my daughter lives. She never lost service - internet + cable. This morning, my cable went out at exactly the same time she lost service. Thi
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Thank you. I just sent a direct message. How long does it typically take to repair or replace a downed internet line?
Xfinity internet cable broken
A tree fell and took down the lines running from our house to the street. The power company replaced the electrical cables but the xfinity line is still broken. We need it replaced asap.
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The downed wire is still there. I wonder if the news stations would be interested in how irresponsible xfinity is.
Absolute WORST Company In The World!!!
I cant even believe what is going on with this horrific customer service of Xfinity Mobile... I was offered a $300 off Apple Watch promotion, I already had a pretty new Apple Watch 8, but figured I would take advantage and upgrade to an Ultra 2... so I paid off the $375 balance on my Apple Watch 8 a
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Hi, @user_upkt64! We appreciate you for taking the time to contact XFINITY over our forums page for help with that downed line and for patiently waiting for a response. The last thing we want is for someone to get injured. I am sorry to learn about t
Service Outage
I live in a moderately populated area and the cable/internet service went out yesterday afternoon around 2 or so and 21hrs later they still don't even have a truck at the downed line. Only answer I get from Comcast is that they haven't heard an update from their technicians and then had the audacity
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@XfinityKatie... So your competition is out installing new fiber lines over top of the downed Comcast lines..... Not sure conditions are hazardious or the poles are locked down.
No Internet or Eta since 1/13 Springfield, Oregon 97477
This is starting to get stupid, if you call tech support you get a automated there is a outage in your area and hung up on. I have a huge pile of cables in my yard.. No sign of Comcast anywhere no where to report it or talk to anyone, no etas.. Hands down the wrost customer interaction I have ever h
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@user_vlpbm4 thank you for sending the direct message with the requested information. I'll follow up with you there to get the downed line ticket opened.
My company vehicle downed someone's cable line and now they need it re-anchored to their home. How do I report this
Above, my guys's box truck pulled it from where it was anchored while they were backing in. Homeowners are old and don't know how to report it and I'm trying to report it in their stead, but everything I try wants to report the downed line at my home instead of theirs.
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I am having this same safety issue but can't get anyone either through the app or through the 1 800 number. We have a downed line in our backyard.
report safety issue
How do make an actual report of a damaged Xfinity line: not assistant, not "chat", not "multiple choice" options that do not explain the issue? There is a tree limb that has fallen on an Xfinity cable line near our home. We know it is Xfinity since DTE came to check and determined that's what it was
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It is a large screen tv. Wifi is located downstairs in my office. It only began after a reconnection from the downed lines during Hurricane Milton.
tv perfect downstairs, wife upstairs buffers
Using my smart tv downstairs to stream anything is fine. Upstairs using the wifi, gaming is fine but when I try to stream movies, my tv does nothing but buffer. Can this be fixed?
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Still NO ONE from Comcast has shown up to even look at the downed cable lines. Situations like this is why Comcast has such a horrible customer support reputation.
Overhead Comcast cables are down
I have been trying for 1.5 weeks to get Comcast to repair overhead cables that fell down due to a heavy snow storm. I've tried online Chat, I've tried phone calls, I even went into my local Xfinity store and spoke with an Assistant Store Manager, Aubreanna Hauser at the Longmont CO store. She asked
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I have tickets in and it has been two months. No one has been out to my property to address the downed exposed lines. Disappointed and concerned.
Cable lines down in my yard
Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? Cable lines have pulled a chunk of facia off the building and are now laying across several yards! Customer service has been useless!!! EDITED: Language
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user_rtxpz7, Hi! Thanks for taking the time out of your day to reach out. We definitely understand the importance of getting that downed line raised. I am sorry to learn that the issue isn't resolved. You've come to the right place. Our team is a ded
Down line in yard
There is a downed line across the road and my yard. Xfinity says the issue is resolved but it isn’t. I can’t talk to anyone. Please help. How can I contact them?
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Please send service truck to repair downed cable wire in road. Possible safety hazard risk
user_f99338
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2 years ago
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Cable wire down
Dump truck in road ripped cable wire down and snapped line in half, disconnected from home. Cannot get customer service to respond
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