Weird internet outage

We had a power blip last night from the storms that came through. I lost internet but not cable. We have a second house on our property, not 50 feet away where my daughter lives. She never lost service - internet + cable. This morning, my cable went out at exactly the same time she lost service. This evening, my cable and her services came back together but my internet is still out. I'm tech savvy - I did the usual reboots, etc. and even watched them send a signal to my router but the connection was never made. I have a feeling there is something wrong in a setting somewhere on their end but I cannot get through to anyone - the bot (phone and chat) just keeps telling me there's an outage. (Which is only half true - I have cable.) I went to the local store, which happens to be in the middle of our little town, and the guys there had no more info than the bots. Something is off here and I cannot get through to ANYONE about it. How can I talk to someone about this?? I foresee an extended problem here...