No Internet or Eta since 1/13 Springfield, Oregon 97477

DM sent.. Looking forward to what type of information can be provided. 

Yeah I don't think my "DM" with them is going to do anything.. I beleive SUB came through and cut all the downed cables because no one else was.. But my internet cables are just a giant whad in my front yard.. And Comcast suposidly knows this and will have it fixed.. It's going to take at least two trucks and some special equipment to restore.. Meanwhile Ziply is over here blasting through installing fiber, so we might have other internet options soon. 

@user_6qooh1 Restoring your services is important to us, and our field teams are working hard to ensure all areas are online as soon as possible. The majority of jobs were in a holding status until the field teams were given clearance to begin repairs in affected areas. Commercial power failures, infrastructure damage, and freezing temperatures have impacted our restoration time, but our field team has been on standby to move forward with repairs as soon as possible. We have started to restore services to a large portion of customers impacted, and the upcoming ETAs we are hoping to meet for your to rely on.

"Commercial power failures, infrastructure damage, and freezing temperatures have impacted our restoration time, but our field team has been on standby to move forward with repairs as soon as possible."

This is exactly what I'm talking about... Why would they be on standby still? The storm ended last Wednesday and the ice was gone by last Thursday.  These canned answers are frustrating...

@user_6qooh1 While the weather may be clear at your home, it may not be the same depending on where our equipment is located. The weather also did cause a lot of damage that needs to be repaired first. Primary services like water, sewage, electric, emergency services, etc. take priority over telecommunications in these situations, and we're not allowed to begin repairs until we're given the all-clear, which is why you may not see techs out working in many areas. It may also be why things in your home are back online with utilities, but not for us as what is going on in home isn't always the same for where the node servicing your area is located.

We'd be more than happy to review the account with you to confirm the ETA we show on our end and follow up at that time to confirm things are back online if you wish! Just send our team a direct message following the steps previously given in this thread, and we can take a look for you!

@XfinityKatie​... So your competition is out installing new fiber lines over top of the downed Comcast lines..... Not sure conditions are hazardious or the poles are locked down. 

Hello there @user_w2705v ! Our great engineers and technicians in conjunction with local utility partners are working hard to get this resolved. Thanks for bearing with us during this time! 

@user_w2705v​ Yep, day 8 of it being totally safe to work, and still haven't seen a crew near High Banks, or even on our side of 126. I'm off 53rd so right by you. If it's not back up today I'm going to Verizon tomorrow to get their 5G internet that runs on wireless network. This response by xfinity is disgusting. And I just heard they're going to bill people in full and deny our outage credits... They haven't provided the service for about two weeks now, that's theft in my opinion! They don't provide the service they shouldn't take out money!!!

@XfinityFrank​ No they are not, you don't know, and are just lying. Canned answers of lies and platitudes. Insulting.

It's been safe to work for a week now. Your company is the only company totally absent from sight for this entire time. All other companies are DONE with repairs, yet here we are still in the dark for no good reason with you folks lying to us.

@user_796880 We understand how this service interruption is impacting our customers, and we are here to help. I can look at your account to see if there is any updates at this time.  To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@user_nf9c8m Thank you for reaching out via our Xfinity Community Forums. As someone who works from home, I understand the importance of having an internet connection. Our system, the app, and the website are all updated at the same time with the same information but I would be happy to take a closer look into the status of things for you. To get started, please send our team a direct message with your full name and full address.

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I know that our local teams have been working extensively to repair all the damage that was caused earlier this month in your area and that there is still a lot of work to be done. To make sure I am looking at the correct account, may I have your full name and the name of the primary account holder if that is not you?