1 Message
Internet outages starting after hurricane passed
Power was restored for my location at 9am on 7/9/24 after Hurricane Beryl. Xfinity Internet was available immediately and had no issues until around 9pm on 7/9/24 when internet service went out. The Xfinity outage map confirms an outage but provides no useful details (no ETA, no info on how many customers are affected by outage). Xfinity app also shows the outage with ETA as "as soon as possible" but hasn't changed since yesterday. Additionally, the Xfinity app states the outage was first reported on 7/8/24 at 04:20am - however, the outage did not start until 7/9/24 at 9pm. I am signed up for text alerts but have received none during or after the storm.
Why would Xfinity service fail almost 36 hours after the hurricane passed? Why are the outage details in the app/status page incomplete or incorrect?
XfinityKei
Official Employee
•
1K Messages
3 months ago
Hi @user_d8w8hb I'm glad to know you guys are safe after the storms. Our apologies for the inconvenience this has caused you with the service being down. The app and our text alerts work the same way, it sends one notification when the issue is detected and another one when the connection has been restored. I am happy to review your account as well. Please send us a direct message. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
5
0
user_330c43
Visitor
•
2 Messages
2 months ago
Mine went out around the same time on 7/8 as well. It never returned when the power came back on :(
0
0
user_53oipv
12 Messages
2 months ago
My internet service has also been down for the past few days, even after power has been restored. It doesn't make sense. A neighbor in a townhome complex across the street from me has had their Xfinity service restored at 8 am today. No word from Comcast except for AI texts and press releases with no real info.
0
user_i116m6
1 Message
2 months ago
Same for me. Had WiFi all through the storm. Then randomly went out after everything passed. It has said “as soon as possible” since the outage was detected. I would love an actual update.
1
user_n37hco
1 Message
2 months ago
Yea, I am pretty frustrated with the lack of communication with my downed internet as well
0
user_w69ktk
1 Message
2 months ago
You guys at Xfinity should be ashamed for telling such lies. The public can tolerate only so much [Edited: Language] before it turns on you. Beware, once that happens, you lose all credibility.
(edited)
1
user_wx93az
1 Message
2 months ago
I think its a good time to go back to ATT. Garbage company I tolerated the wifi always malfunctioning so many times all these connection issues, terrible consistency using the 5ghz connection. You want me to be punctual paying 100$ monthly yet you can’t be punctual on fixing a [Edit: Language] outage and I bet y’all will still charge me the same [Edit: Language] amount of money even though there was a outage. This company has 0 shame
(edited)
1
user_q5a9du
4 Messages
2 months ago
Yeah I think I’m going to change my Internet provider because this is ridiculous that I’m still sitting here without in any Internet service and my power has been on for 3 days. In my area, it’s safe so there is no excuse as to why Xfinity can’t get the service back on. My zip code is 77088. I work from home and I’m losing money behind them not doing their job. As a single parent, I can’t afford to have a short paycheck. I need Xfinity to provide service today so I can sign in to my job and work. Please get a crew out here.
(edited)
1
user_6dpps4
3 Messages
2 months ago
Same issue in area code 77471. TV and Internet Services have been down for days. Power was out for about 8 hours during and after the storm. Comcast/Xfinity is providing only canned AI responses to inquiries. The Outage map is useless. Some information and transparency would be very helpful.
0
user_009a5c
Visitor
•
1 Message
2 months ago
Power was restored in our of 77095 zip code on 7/9 at approximately 6:00 pm but Xfinity services still down as of 10:30 am on 7/11. Xfinity communications are horrible at best and their Outage map is useless when it just says
1
user_aw5epx
3 Messages
2 months ago
Internet still down for 4 days. I am not able to work and Xfinity is not giving real estimation on when it will be fixed. This is totally ridiculous and unacceptable.
3
user_bqw2fb
1 Message
2 months ago
Day 4 of this outage and all I may be eligible for is $5!!! Count your days Xfinity, after more than 17 years of loyalty I am DONE!!!
3
user_6q75sq
10 Messages
2 months ago
I was very fortunate. I did not lose power during the Hurricane. I think whoever fixed our power after the terrible storm in Spring Branch back in May, I never lost power during the hurricane. I had Internet until about 12:30 PM on Monday, July 8, 2024. It never came back on. I was told by Xfinity it’ll be out for another 3 to 7 days. That is absolutely ridiculous. Their customer service with Xfinity stinks. It seems like the Xfinity Internet goes out every couple weeks. It seems Xfinity is doing upgrades to the system. That’s what I’m told. That’s why it goes out every couple of weeks. They better be crediting everybody’s account who’s Internet streaming and cable been out. That’s the least Xfinity could do to their customers and help them out financially. I didn’t ask for this.
1
user_szqgbt
3 Messages
2 months ago
Well firstly I hope everyone is staying safe during these hard times. I work from home and absolutely need the internet to support my family, the lack of communication is really frustrating. ATT services were pretty quick to be restored for my neighborhood yet with Xfinity we have to sit in the dark without any sort of indication on what areas they plan to work on first and the estimate schedule. If there’s no movement for 24-48 hours at least say something… Our power has been back for a 2 days now going on to 3. Zip code is 77061 area.
(edited)
1
0
user_y7tbp4
12 Messages
2 months ago
[Edited: "Language"]! Where’s my Internet? Chop chop “technicians”. It’s wild how much this ISP is struggling.
(edited)
0
0