Good afternoon @user_0b8c48, and thank you for reaching out to our Digital Care Team on our Community Forums page today. We'd be happy to help assist with getting the downed wire in your backyard taken care of. We know having exposed cable lines can cause some potential concerns. To get started, can you please send us a Direct Message with your first and last name as well as the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
XfinityAlyssaA
Official Employee
•
2.2K Messages
2 years ago
Good afternoon @user_0b8c48, and thank you for reaching out to our Digital Care Team on our Community Forums page today. We'd be happy to help assist with getting the downed wire in your backyard taken care of. We know having exposed cable lines can cause some potential concerns. To get started, can you please send us a Direct Message with your first and last name as well as the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
We look forward to working with you!
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