U

Visitor

 • 

2 Messages

Tuesday, July 18th, 2023 7:24 PM

Closed

Cable wire down

Dump truck in road ripped cable wire down and snapped line in half, disconnected from home. Cannot get customer service to respond 

Visitor

 • 

2 Messages

2 years ago

Please send service truck to repair downed cable wire in road. Possible safety hazard risk 

Official Employee

 • 

2.1K Messages

Thank you for reaching out to us @user_f99338! Our team can most definitely get this hazardous line taken care of. Could you please send our team a direct message with your full name and full address?


To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
 
See https://comca.st/3KQF8q9 for an example.

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