Visitor

 • 

2 Messages

Tuesday, July 18th, 2023

Closed

Cable wire down

Dump truck in road ripped cable wire down and snapped line in half, disconnected from home. Cannot get customer service to respond 

Oldest First
Selected Oldest First

Visitor

 • 

2 Messages

2 years ago

Please send service truck to repair downed cable wire in road. Possible safety hazard risk 

Official Employee

 • 

2.2K Messages

Thank you for reaching out to us @user_f99338! Our team can most definitely get this hazardous line taken care of. Could you please send our team a direct message with your full name and full address?


To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
 
See https://comca.st/3KQF8q9 for an example.

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