Hi there @user_4c389a! I am sorry to hear that you are also experiencing this issue. It looks like it may actually be a Fire TV issue itself, but we will most definitely give it a shot in trying to troubleshoot. Send us a direct message to get starte

Hi there @user_6d87fc! Thank you for reaching out to us here on our Forums platform, I hope this finds you well. Can you please follow the steps outlined at https://comca.st/36SzGRo to see if this helps you?   If you still need further assist

Thank you so much for the details above, @user_5e2364! I am very sorry that you are unable to watch the final show. We will get to the bottom of this with you. Please send us a private message to troubleshoot further. To start a chat, please click th

Thank you very much for the update, @HeffT I am so happy to hear this has fixed it. We appreciate your time and reaching out to our Community forum for support. If you have any other questions please create another public post! We will be here to ass

Hi, @user_cd832a so sorry to hear that your emails are no longer viewable after 30 days. I know how important it is to have access to emails longer than 30 days. The Comcast email server has no deletion policy for the Inbox and the Sent box

Thank you for reaching out to our Xfinity Forum support page, @Thorkes I am truly sorry for the frustrating experiencing this has been. I would not want to pay for something that I was not supposed to. We can assist you with this. Please send us a pe

Hi, @user_1440c0 I am so sorry to hear you are having troubles watching the Discovery channels. It is one of my favorites channels so, I would be frustrated as well. You are in good hands. Our team will get to the bottom of this with you. Are you

Hi, @user_8a28d2 Thank you so much for reaching out to our Xfinity Community forums. I am sorry to hear of the troubles you are having with our Flex equipment. Here is a great link that provides step by steps directions on how you can troubleshoot th

@irishlad215 You can sign into your account from our [Xfinity Website]( https://comca.st/2VUv5Mp) to view options in your area! Or our team would love the opportunity to assist you and look into your options as well!

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry for the headache this has been. We truly appreciate your business and this isn't the experience we want for you. I would love to look into this fur

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry that you've had difficulty sorting our your cable boxes. You've reached the right team of experts to help you out today! Please send us a private m

Hi there. We can take a look at this for you. As we'll need some account sensitive information, we'd ask you start a peer to peer chat with an employee. Click the Chat icon at the top right of the page--this will place you into a peer to peer chat wi

It will depend on your push notification settings for your device. You will receive an email, though you won't get an app specification push notification as you did with Xfinity connect. You would need to visit the portal or if you have your emails s

Hi @maryjosunshine , we need a little more information to better assist. Almost all TV's are able to be connected to Xfinitys cable equipment, either using an HDMI cable, Coaxial cable, component cable, etc. It will all depend on the type of inputs a

Helllo @user_5e69fc , thanks for reaching out on our forums. =] We can help out--and schedule a tech as needed of course. Have you recently moved your Xfinity Home touchscreen or modem by chance?

Hi there! Since this is a billing concern, we have to verify some account specific information. Could you start a chat with us so we can better assist? Click the Chat icon at the top right of the page--this will place you into a peer to peer chat wit

Hi there @user_4650ae! Thanks for posting to our forums. Can you confirm your devices meet the minimum system requirements to access the Xfinity Stream Portal? Windows PC Requirements If you access the Xfinity Stream portal on a Windows PC, your PC

Hello @user_028696, thank you for posting to our forums. This is not the experience we want any of our customers to have, and would be more than happy to assist. Since this a property damage issue, we will open a claim and have a member of our execut

Hello @myshellbelle555, thank you for posting to our forums. A Comcast employee such as myself can assist with changing your plan. Could you start a peer-to-peer chat with us please? 1. In the top right corner, you'll see a little chat icon. Click

Hi there @user_ebeed4! Thanks for posting to the forums. Those DC50X are pretty old now, we offer different models now, including ones with HDMI ports for newer TV's. Based on your post, sounds like the equipment is going to need to be replaced. We c