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Hi there @user_4c389a! I am sorry to hear that you are also experiencing this issue. It looks like it may actually be a Fire TV issue itself, but we will most definitely give it a shot in trying to troubleshoot. Send us a direct message to get starte
xfinity streaming app on fire tv
I recently bought a Fire TV. the Xfinity Streaming (Beta) app freezes very often. The audio will continue but the video will freeze. This happens so o
Hi there @user_6d87fc! Thank you for reaching out to us here on our Forums platform, I hope this finds you well. Can you please follow the steps outlined at https://comca.st/36SzGRo to see if this helps you? If you still need further assist
I do not see parental control option in my account settings. What should I do?
Thank you so much for the details above, @user_5e2364! I am very sorry that you are unable to watch the final show. We will get to the bottom of this with you. Please send us a private message to troubleshoot further. To start a chat, please click th
error CL-17 for ON-Demand
ON Demand cannot find the program requested. Please correct programming at the server.
Thank you very much for the update, @HeffT I am so happy to hear this has fixed it. We appreciate your time and reaching out to our Community forum for support. If you have any other questions please create another public post! We will be here to ass
Temporarily Blacklisted IP
Hi - I help old folks with simple technology issues at an assisted living facility. The problem I am about to describe is not simple - for me anyway.
Hi, @user_cd832a so sorry to hear that your emails are no longer viewable after 30 days. I know how important it is to have access to emails longer than 30 days. The Comcast email server has no deletion policy for the Inbox and the Sent box
How can I see emails older than 30 days?
Help! My older emails are not longer viewable. How can I see emails older than a month?
Thank you for reaching out to our Xfinity Forum support page, @Thorkes I am truly sorry for the frustrating experiencing this has been. I would not want to pay for something that I was not supposed to. We can assist you with this. Please send us a pe
Wrong billing Charges.
I called xfinity on July 16 2021 to resolve this issue and the agent was no help whatsoever and I requested to speak to a supervisor and she said that
Hi, @user_1440c0 I am so sorry to hear you are having troubles watching the Discovery channels. It is one of my favorites channels so, I would be frustrated as well. You are in good hands. Our team will get to the bottom of this with you. Are you
Serious pixelation on Discovery Network channels
We've had pixelation problems on Discovery Network channels (HGTV, DIY, GAC, etc.) for over a month. Have checked all connections inside and outside o
Hi, @user_8a28d2 Thank you so much for reaching out to our Xfinity Community forums. I am sorry to hear of the troubles you are having with our Flex equipment. Here is a great link that provides step by steps directions on how you can troubleshoot th
I've restarted my box twice to no avail. It keeps saying "that didn't go as planned." Try again and go back are my only 2 options and neither of which
@irishlad215 You can sign into your account from our [Xfinity Website]( https://comca.st/2VUv5Mp) to view options in your area! Or our team would love the opportunity to assist you and look into your options as well!
2 Comcast accounts expiring soon
I have 2 Comcast accounts, both expire in July. It is a hefty monthly nut. Curious about new offers for Phila and Jersey shore? Calling I
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry for the headache this has been. We truly appreciate your business and this isn't the experience we want for you. I would love to look into this fur
Problems with move to new home
I have recently moved to a new home and requested a transfer of service they deleted all my online sign in data and say now my services are disconnect
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry that you've had difficulty sorting our your cable boxes. You've reached the right team of experts to help you out today! Please send us a private m
Ultra 4K cable box
How do I get an Xfinity X1 XG1v4 or Xi6 TV Box? I went to my local Xfinity store today and requested a box, but the box that they gave me was the sam
Hi there. We can take a look at this for you. As we'll need some account sensitive information, we'd ask you start a peer to peer chat with an employee. Click the Chat icon at the top right of the page--this will place you into a peer to peer chat wi
Service Disconnected with $0 balance?
Tonight, my service was randomly disconnected. I have no outstanding balance, and actually have been using autopay. This is the message on my account
It will depend on your push notification settings for your device. You will receive an email, though you won't get an app specification push notification as you did with Xfinity connect. You would need to visit the portal or if you have your emails s
I received an email telling me you are discontinuing Voice2Go and Xfinity Connect. Does this mean I will no longer get emails telling me when I recei
Hi @maryjosunshine , we need a little more information to better assist. Almost all TV's are able to be connected to Xfinitys cable equipment, either using an HDMI cable, Coaxial cable, component cable, etc. It will all depend on the type of inputs a
Why can't I hook up my smart tv to the small cable box? I have one hooked in the main cable box & I want to use another in the other room with the
Helllo @user_5e69fc , thanks for reaching out on our forums. =] We can help out--and schedule a tech as needed of course. Have you recently moved your Xfinity Home touchscreen or modem by chance?
Xfinity Home Touch Screen Controller keeps beeping, warning of "interference."
We’ve had Xfinity Home security for over five years. Unfortunately, during the past two years the Touch Screen Controller has been intermittently beep
Hi there! Since this is a billing concern, we have to verify some account specific information. Could you start a chat with us so we can better assist? Click the Chat icon at the top right of the page--this will place you into a peer to peer chat wit
Installation Fee for the self install kit
I really was a fan xfinity but this issue has changed my mind. I was with Xfinity then went over to Uverse and now I’m back because I wanted faster In
Hi there @user_4650ae! Thanks for posting to our forums. Can you confirm your devices meet the minimum system requirements to access the Xfinity Stream Portal? Windows PC Requirements If you access the Xfinity Stream portal on a Windows PC, your PC
Problems with my streaming services
Is anyone else having issues with streaming Xfinity on their laptop? I pay all this money and now I cannot stream on my Macbook or chromebook.
Hello @user_028696, thank you for posting to our forums. This is not the experience we want any of our customers to have, and would be more than happy to assist. Since this a property damage issue, we will open a claim and have a member of our execut
Drilled in brand new house when not needed
Recently had my house built and had comcast guy come out and put my box outside in did a hireible job and on top of that he did not know what he was d
Hello @myshellbelle555, thank you for posting to our forums. A Comcast employee such as myself can assist with changing your plan. Could you start a peer-to-peer chat with us please? 1. In the top right corner, you'll see a little chat icon. Click
I want to change my plan and online is not working for me. I cannot get in touch with a live person.
Hi there @user_ebeed4! Thanks for posting to the forums. Those DC50X are pretty old now, we offer different models now, including ones with HDMI ports for newer TV's. Based on your post, sounds like the equipment is going to need to be replaced. We c
DC50X box will not power on both power adapter and box have been swapped
I have a DC50X box which stopped working. I have swapped with another known good box and have also swapped the power adapter plus checked power to the