Decided to come to the forums in hopes of finding a resolution to my issue. I have called, been called, and done numerous chats with Xfinity and peacock.  In the beginning of the month my premium subscription to Peacock magically disappeared and every time I logged into the service it was requ

There is something seriously wrong with xfinity service. I purchased a new iphone 15 with them on Sept 2023 given the $700 old phone trade-in promotion. There was a mix-up with diagnostic the first time around where they managed to interpret a crack on the SCREEN PROTECTOR (seriously???) as damage t

I need direct messaging again. I've had messages opened for a huge mess on my account. The last message was 22 days ago. It was a problem with billing, an extra xFi modem and my cell phone. Y'all were great and got everything straightened around - except the extra xFi modem that was returned is show

Hi, I have had my current plan for many years and without any notice whatsoever, my bill went up $48.30. My promotion was up a long time ago, so I know that that was not the issue. I also looked at my statements and they do not have any "extra charges" other than saying my plan has now switched from

We lost service when power went out may 16. Service returned when power was restored. Then we lost again got it back lost again constantly all day every day. There have been no updates and no way to communicate with xfinity about this issue.

I knew this process was going to be a disaster. I changed my plan a couple of days ago, at which point I was notified I have to return the Xfinity Flex streaming device (that I never asked for or even opened) within ten days or be subject to a charge. The device's serial number is [Edited: "Persona

I have both a Fire TV and a Roku TV with the Stream App installed. The left and right direction buttons perform a 15 sec skip back and 30 sec skip forward, which is perfect. On Roku TV these buttons perform a rewind and a fast forward, which is undesirable since those buttons are already on the remo

On 05/24/2024, I chatted with a Comcast Agent named "Paul." Following is an exact excerpt from my Chat with Paul: Paul: Also I have checked by removing the Xfi complete and DVR but then also with the same speed internet and cable services and landline, it will cost you $292/month. Paul: But as you a

I submitted for a move and am taking my xfinity modem with me. However, I no longer need the xfinity flex TV box I have and opted to return it. I am unclear if I need to return it within 10 days of the submission I just made (within 10 days of today), or within 10 days of my service ending at my CUR

I am very dissatisfied that after contacting customer service as an existing customer with home internet service and two phone lines, Comcast/Xfinity will not match new customer lower price offers for existing customers. This is an unfair and unprofessional way to do business with a customer since 2

I’ve verified my military status with the Xfinity rewards and the page says I’m verified but there’s no change in my tier status. I read where it can take up to 10 days to complete, but it’s been over 30. Is there another step?

I received this email today. Is this real or phishing Fraud?  Please let me know.   screenshot attached

I am an Xfinity Internet and Xfinity Mobile customer. I pay both bills automatically with a credit card. Now I would like to pay my Xfinity Internet bill with a card from my health insurance that allows me to do so. Does anyone know how to enable this way of paying?

I plan on switching my internet service to a new address soon, but may end up moving back to my old address a few months after moving to the new address. Is it possible for me to switch my service to the new address, then back to the old one?

I literally just signed up. When I log in, none of my account information shows. It's really quite strange. When I try to access support, it doesn't recognize my phone number, and I haven't been provided with an account number. But I signed up and selected the service and equipment to be shipped. I

New customer. Just bought a house. The prior owners used xfinity, and the xfinity website says the address is eligible. I chose a plan, set a time, and made an account. I verified my phone and email. Now the website won't let me sign in, and I have no confirmation that anyone is coming at the reques

I confirmed my military status several weeks ago and my reward status has not updated to diamond

Good afternoon Xfinity, I have been a customer since 07 and had platinum status. currently I see that my status has changed to silver can you provide support or answer to why the change?

I went to pay my bill online as i always do without issues. When i opened up Billing on Xfinity it shows $0.00. I check and noticed i haven't received my latest bill, all i see is the bill i paid last month. I mean usually i get an email saying my bill is ready, i haven't received that either. Any h

Long story short I've been a Gigabit customer for over 2 years, my promo ended and my price jumped 25%. It appears you can no longer reach a real person over the phone, so through chat I was sold this Gigabit X2 package at the increase cost, with the benefit of 2000mbps down and 200 mbps up. My hom