Hello, I would like to see if Gigabit Pro service is available at my residence and what the total construction cost will be. Thankyou

Today I filed a BBB claim and plan on pursuing legal action if not immediately resolved. Xfinity is impossible to cancel. I called on 5/19 to cancel service. After declining five offers to stay, I was told it would be cancelled and received a confirmation email, however the service stayed on. On 5/2

I opened an account for my mother years ago & have been maintaining it for years. She recently planned a moved, so I called Xfinity to move the service. We updated the plan, & set an appointment to change the service & move it to the new address. Moving day came & went & no service. I spent 3 hours

I can't seem to get online support to get s tech out to rerun the overhead wires to underground pvc.

Hello, I upgraded my modem to a newer model and can't find a way to remove the old one from my account. My old modem was an Arris SB8200, new modem is an Arris S34. Any help would be appreciated, thanks!

I signed up for Internet and Mobile service in Oct 2024 and to get the discounted pricing, had to enroll into auto-pay. The very next month, I started noticing an extra charge posted on my account. I get billed for the Internet on the 8th of the month and for the Mobile service between the 10th-13th

Hi, the customer service representative I had, Ankit, was extremely polite & helpful, and I wanted to give him a 10 in the survey after the chat, but something went wrong with my phone and the survey disappeared before I could send it. I greatly appreciated his help, and I wanted to try to pass that

Hello, How do I make a request to relocate my neighbor's low-hanging Comcast service line away from my backyard since it creates safety concerns? We moved into our new house a few months ago and my kids like playing basketball and volleyball in the backyard. There is a Comcast service line is curren

I have XFINITY Home and recently my touchscreen got upgraded with the newest one. This meant that my 3 older cameras no longer work and only 1 works which is the latest Indoor Camera. I was trying to purchase another Indoor Camera through Xfinity's Website but it kept failing, do I need to go to the

Hello, A few days ago I updated from 1g to 2g, with the `Up to 300 mbps upload`. I have gone through 2 iterations of the assistant rebooting my modem, as well as activating it. My upload is still capped at 40 Mbps. What does Xfinity need from me to remove that hard upload cap? The details of my Xfin

Where can I find the user manual for the XB8 modem. I am not looking for the installation guide or other similar which is readily available

Got an email stating "We received your cancelation request, and we're on it" 4 days ago that I just happened to see This was not me, I did not request a cancelation.

My unused prepaid debit card that I received from a promotion expired. How can I get a replacement?

I've called repeatedly for a half hour and I cannot be connected to a live customer service rep. I don't want the virtual assistant but the automated voice keeps ignoring that I'm saying no.

I recently lost my phone that had an eSIM in it. I had number lock on my telephone number that I've had for 20 years. I went into the store to get a SIM card to put into my iPhone 7 to use as my temporary device So I can receive my calls and texts. The store had trouble activating a new Sim on my ph

I had my comcast email hacked yesterday, even though I have 2 step verification on and Total AV protection, with email breach protection. This person was sending emails to all my contacts requesting Amazon gifts cards. Anyway, now my comcast inbox has been totally deleted. Is there some way to retri

I am a current Xfinity Internet customer, plus I have a one line Xfinity Mobile plan that I do not use. I have installed the Xfinity Mobile app on my Samsung Galaxy S24+ phone which uses the phone number associated with my Xfinity account (NOT the assigned Xfinity Mobile phone number). After uninsta

I’m writing to request assistance with a long-standing issue that has not been resolved through regular support channels.We’ve been loyal Xfinity customers for many years, with both Xfinity Internet and Mobile service. Two years ago, we sold our home and were forced to cancel our internet service, a

This device has been a pain since Day 1. It required multiple daily restarts/resets from the get-go. Now, it doesn't work at all. I need a new one and I've been directed to post here about it. So, here I am. I've tightened and secured every cable, cord and connection numerous times, so please, spare

I am trying to Direct Message Mobile Support at Corporate if possible. Or please just anyone in Mobile Support that are NOT the same support agents at 1-800-xfinity !