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user_o52ubs's profile
user_o52ubs
1st Topic

4 Messages

Monday, January 6th, 2025 1:44 PM

I NEED A LIVE CUSTOMER SERVICE REP!

I've called repeatedly for a half hour and I cannot be connected to a live customer service rep.  I don't want the virtual assistant but the automated voice keeps ignoring that I'm saying no. 

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15 days ago

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XfinityBillie

Official Employee

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3K Messages

16 days ago

@user_o52ubs Thank you for taking the time to reach out to us here on our Xfinity Forums. I would love to help you with any questions or concerns you may have. Can you clarify what you need assistance with so we can better help you?

6

user_o52ubs

4 Messages

I have an issue with my bill that I need to actually speak to someone and I received the box for my bedroom but didn't get a remote. 

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16 days ago

0

XfinityBillie

Official Employee

 • 

3K Messages

@user_o52ubs We definitely can help with any billing concerns, as well as help ship a remote out! Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

user_o52ubs

4 Messages

Okay I will do that.  Thank you!  Just out of curiosity, is there ever a way to reach someone live over the phone? 

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16 days ago

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XfinityBillie

Official Employee

 • 

3K Messages

@user_o52ubs  You can always call 1-800-XFINITY, however if you aren't able to get through to an agent our team is always here to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

16 days ago

user_o52ubs

4 Messages

Thank you so much for all of your help!  I appreciate it!  ☺️

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15 days ago

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