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user_o52ubs
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4 Messages

Monday, January 6th, 2025 1:44 PM

I NEED A LIVE CUSTOMER SERVICE REP!

I've called repeatedly for a half hour and I cannot be connected to a live customer service rep.  I don't want the virtual assistant but the automated voice keeps ignoring that I'm saying no. 

Question

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Updated 

16 days ago

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Accepted Solution

XfinityBillie

Official Employee

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3.4K Messages

5 months ago

@user_o52ubs Thank you for taking the time to reach out to us here on our Xfinity Forums. I would love to help you with any questions or concerns you may have. Can you clarify what you need assistance with so we can better help you?

9

user_o52ubs

4 Messages

I have an issue with my bill that I need to actually speak to someone and I received the box for my bedroom but didn't get a remote. 

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5 months ago

XfinityBillie

Official Employee

 • 

3.4K Messages

@user_o52ubs We definitely can help with any billing concerns, as well as help ship a remote out! Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

user_o52ubs

4 Messages

Okay I will do that.  Thank you!  Just out of curiosity, is there ever a way to reach someone live over the phone? 

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5 months ago

0

XfinityBillie

Official Employee

 • 

3.4K Messages

@user_o52ubs  You can always call 1-800-XFINITY, however if you aren't able to get through to an agent our team is always here to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

user_o52ubs

4 Messages

Thank you so much for all of your help!  I appreciate it!  ☺️

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5 months ago

0

user_590pi7

1 Message

4 months ago

I am having the same trouble in getting live customer service as the online customer support assistant cannot/will not order me an updated XG1v4 tv cable box for 4K.  I broke my right knee cap and big right toe last week and need 4-6 weeks heal time so going to an Xfinity store is not a very good option for me.  I need a live Xfinity customer support person to order me 2 of these XG1v4 cable box as I now have 2 4K TVs    

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XfinityEva

Official Employee

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1.7K Messages

Hey there! Thanks for taking the time to contact us on our Xfinity Forums. I hope you recover soon! We can definitely help get equipment ordered for you. Please feel free to send us a direct message with your full name and service address. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_sfa5u3

1 Message

3 months ago

I cant believe how bad your customer support system is.  I am not blaming the people in it, I am blaming whoever let you create the processes that route customers away from Live Agents.  Its appalling and you should all be ashamed  

1

0

XfinityAldrik

Official Employee

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2.2K Messages

Thank you for reaching out to us @user_sfa5u3! We’d love to assist! Please create your own post describing your concern.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_10af5a

Visitor

 • 

1 Message

2 months ago

OMG! Having the same problem!!! All I want to do is having a service call appointment made to fix my Wi-Fi!!!! Instead it’s been 50 minutes of a run around!!!!

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XfinityRaul

Official Employee

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2K Messages

Hello, @user_10af5a. I appreciate you making us aware of your internet service issues. I would be more than happy to help you find a solution to this problem you're experiencing. I can definitely schedule a tech visit if we're unable to resolve this remotely. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance attempted to reset your modem by using the Xfinity app? How about a power cycle, have you tried that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_wjtwcc

Visitor

 • 

1 Message

24 days ago

how to cancel service as contract and service discounts have ended

1

0

XfinityRoberto

Official Employee

 • 

1.8K Messages

Hello and a warm welcome to Comcast @user_wjtwcc ! 😊 I truly appreciate you reaching out to us via our Forum's page—it’s such a convenient way to connect! While it saddens me to hear that you’re considering leaving, I’m committed to resolving this promptly for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

24 days ago

0

user_7oncw1

Visitor

 • 

1 Message

22 days ago

Me too it happens to me and I hate it. Then [Edited: language]. And the hang my call after waiting almost an hour for service

(edited)

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0

user_t95i8z

Visitor

 • 

1 Message

16 days ago

I spoke to a rep. for over an hour this afternoon. I had a misunderstanding of my bill. There was nothing wrong, my mistake, but rep said let me see if I can do better for you on your cost. Of course I said yes and he lowered it about $25.00 or so. I listened to a recording for about 5 min. than pushed 1 to OK transaction. Asked rep AT LEAST 3TIMES if anything would chang he said NO. Well I lost my HBO, Showtime, and MAX when I turn to guide. If I go to the app directly the channel comes in but no service on guide. Please help. 

1

0

XfinityMatthew

Official Employee

 • 

279 Messages

Hello, Sorry to hear that the changes removed those channels for you. We would be happy to check on everything for the account. Can you please send us a direct message with your full name and address, and we can take a look for you. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

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