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user_o52ubs
1st Topic

4 Messages

Monday, January 6th, 2025 1:44 PM

I NEED A LIVE CUSTOMER SERVICE REP!

I've called repeatedly for a half hour and I cannot be connected to a live customer service rep.  I don't want the virtual assistant but the automated voice keeps ignoring that I'm saying no. 

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Updated 

8 days ago

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XfinityBillie

Official Employee

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3K Messages

1 month ago

@user_o52ubs Thank you for taking the time to reach out to us here on our Xfinity Forums. I would love to help you with any questions or concerns you may have. Can you clarify what you need assistance with so we can better help you?

6

user_o52ubs

4 Messages

I have an issue with my bill that I need to actually speak to someone and I received the box for my bedroom but didn't get a remote. 

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1 month ago

0

XfinityBillie

Official Employee

 • 

3K Messages

@user_o52ubs We definitely can help with any billing concerns, as well as help ship a remote out! Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

user_o52ubs

4 Messages

Okay I will do that.  Thank you!  Just out of curiosity, is there ever a way to reach someone live over the phone? 

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1 month ago

0

XfinityBillie

Official Employee

 • 

3K Messages

@user_o52ubs  You can always call 1-800-XFINITY, however if you aren't able to get through to an agent our team is always here to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

user_o52ubs

4 Messages

Thank you so much for all of your help!  I appreciate it!  ☺️

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29 days ago

0

user_590pi7

1 Message

8 days ago

I am having the same trouble in getting live customer service as the online customer support assistant cannot/will not order me an updated XG1v4 tv cable box for 4K.  I broke my right knee cap and big right toe last week and need 4-6 weeks heal time so going to an Xfinity store is not a very good option for me.  I need a live Xfinity customer support person to order me 2 of these XG1v4 cable box as I now have 2 4K TVs    

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XfinityEva

Official Employee

 • 

1.4K Messages

Hey there! Thanks for taking the time to contact us on our Xfinity Forums. I hope you recover soon! We can definitely help get equipment ordered for you. Please feel free to send us a direct message with your full name and service address. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

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