I realized last night that my sent box only contains correspondence dating from 10/18/2018 to 10/18/2022, even though I have been using it regularly through the current date (3/27/2023). I ought to have a history reaching as far back as 2010. I tried reaching out to Xfinity customer service, because

I have seen this issue with many, many other threads and while the consensus is that Xfinity is doing it on purpose to force us to watch at least one commercial, I am hoping that an associate will fix this issue on our system. I have done a system refresh. I have unplugged our system for 30 second

My Service Has Been Disconnected Due To Non Payment. 8 Months Ago I Signed Up For Temporary Services To Reduce My Bill To A More Affordable Plan.Due To Certain Circumstances Stances I Was Unable To Pay The Full Bill Which Totaled 84.63( The Cheapest Home Internet Service Available At The Time).With

​Today, I saw your burial technician enter my backyard without my permission to work on other house's cable. This is the second time. The guy said Comcast must have contacted me for his visit. I have not received any messages. I saw him trespassing through the side door on the security cam feed. I w

This issue has not been resolved. Here is my original post from almost a year ago. ​Recently my xFi pods are not activating the ethernet port unless the plugged-in device is my computer.  For years I have had a NAS plugged into it and now I cannot access without first p

​I've had Xfinity Mobile for several years now. One of the lines on my account has always been a private number, i.e. when that line makes an outgoing call it shows up as either "No Caller ID", "Private", or "Unknown" depending on the device that receives the call. Upon opening the account, I had to

i recently moved 3 months ago and haven’t been able to use the XFI app. it keeps telling me to upgrade but everything is upgraded.

I have had my bill at 30 dollar a month for almost two years by providing my own modem, automatic billing, and paperless billing and I just got a new bill for 52 dollars a month. We need to get that bill back down, what can you do?

I paid $100 deposit and haven't had my services a full 3 weeks and got alerted to a bill. Its showing I have a credit but I'm still being prompted to pay a bill. Am I being billed in advance?

Since early March, I've been having frequent dips in the quality of service, and several instances of it cutting out completely. The last week or so it seems to have only been getting worse. I'm currently subscribed to a 1200mb/s plan, but have frequent dips into the low 100-200kb/s. They're usually

I recently upgraded to xFi complete and have been playing around with some of the features that it offers. I was able to easily activate Advanced Security on the go on my iPhone but when I try to activate it on my iPad I get the message "Advanced security on the go wasn't set up correctly" and a "Go

We’re aware some customers are having difficulty activating or using their new iPhone 14, iPhone 13, or iPhone SE 3rd generation. If you have one of these devices and you’re seeing “SOS” in the status bar on your device, you may need to set up your eSIM to get your device to

These never come through, can you please whitelist [Edited: "Personal Information"]?

This issue seems to be widespread. My problems started several weeks ago.  The Smart resume seems off by about 60 seconds.  The show runs into the commercial segment and the commercial is still running when the Smart resume ends and the show should be starting again.  A lot of the ti

​I have an Arris SB6190 that has been losing internet connection every night for about 6 months (since day 1 after I bought this modem). I have talked to Arris and they say that the upstream power levels need to be between 45 and 54 dbmv. Mine are all around 32-35.  I have been getting conflic

Google thinks I live in Cloverdale CA, because they believe my ip address that was assign to me which came from santa rosa ca is from cloverdale california. Even though, my ip address came from santa rosa ca and my address is in forestville ca. I couldn't find an xfinity store in cloverdale ca. I c

Hi, we have had an outage in Redwood City, CA for over 5 hours now and the outage starting s shows no time for resolution. Can someone please shed more light on the issue and the resolution time?  Are crews on site fixing the issue?

Hello, I returned my internet modem in January and switched to my own modem. In my February, March, and April bills I was still charged for rental. In February, I was given a one time credit and they said that the recurring charge would be dropped. However, I am still seeing the charge. How do I ge

Looking for help from someone who can help track down a potential plant issue in my area please. been getting t3 errors on my modem since install and have increased in frequency. any help or connection with someone willing to check my node would be greatly appreciated thankyou.  

Years ago when I first received Xfinity Internet the line was installed in the basement and this is where the router is located.. The house has 3 floors. The wifi signal has never been good to the top floor. I purchased a better Netgear Router/Modem and the signal is better than it was with the old