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Connection Issues

Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 4 Locked QAM256 451750000 Hz 5.6 dBmV 44.2 dB 0 0 1 Locked QAM256

Question

 • Your Home Network

40

2

0

Streaming App [Edited: "Language"]!!!

When is the streaming app going to work properly? I have been using the app for about 6 months and it's constantly buffering and freezing. It's most definitely the app because I'm trying Philo's live streaming app and it works just fine. I'm seriously considering switching.

Question

 • Xfinity Stream Website

139

3

Bogo movie code

The promo code given is not working. This is for Fandango movie

Question

 • Customer Service

12

1

0

Moved addresses business address error

Hi I just moved apartments and want to transfer my Xfinity services to new apartment but when I put in the address it says it’s a business one when it’s not. Can I get help? Thanks. [Edited: "Personal Information"]

Question

 • Customer Service

8

2

0

On Demand Search Messed Up

I have a non-X1 box. Within the past few years some programs aren't being uploaded to the on Demand screen.   The only way to view these programs is to perform a search.  Why has this function been more or less disabled?  The search is now limited to 5 characters and only displa

Question

 • On Demand

17

1

Unreliable Internet Connection

For however long we have had Comcast service at our current location, it has NEVER been what I consider to be reliable -- especially the Internet service. The reliability of the installation has continued to deteriorate to the point where the Internet service has become virtually useless given the

Question

 • Your Home Network

149

7

0

Why can't Xfinity respect my request to cancel my service?

There simply isn't an direct way to submit a cancel service request in my account information page. I have to search the forums and do the automation that only says someone will contact me and they never do. They keep on sending bill requests because I turned automated payments off to secure for the

Question

 • Customer Service

37

3

0

Xfinity app won’t let me unpause

I paused my flex, and now there’s no option to unpause it. I restarted the flex and my router, and it’s still paused with no option to unpause.

Question

 • Xfinity App

7

0

0

How do i see if I’m eligible for this ?

Upgraded technology after three years, on us Get an upgraded gateway after three years at no extra cost. Request your equipment upgrade through the Xfinity app, and we'll notify you when your upgrade is available.

Question

 • Customer Service

15

2

0

Ent-22010

Ent-22010 message on screen. you guys do this to make me call and waste my time. the try again button doesn’t work

Question

 • Flex

12

1

0

Intermittent conn cation issues

Having issues with connectivity dropping then reconnecting. Happens very frequently across multiple devices, but not all. Tried checking status, rebooting tower, checked connections, and ran a system check which didn’t show any issues. Been going on for a couple of weeks. Any idea what’s going on?

Question

 • Your Home Network

25

2

0

Move underground lines

Need underground line moved

Question

 • Customer Service

23

2

0

My bill

I am considering purchasing (2) of the plug in xfi pods, when I went in too purchase them, it came back saying my new bill would be $154 instead of $191 per month, is this correct that it will go down ?

Question

 • Customer Service

15

2

0

DVR STORAGE VS CLOUD

What is the difference between dvr storage on the box and the cloud? I have only 3 recordings saved and it says i am at 71 percent full. Are my scheduled recordings included in that number?

Question

 • X1

109

1

0

PBS Passport App

Why doesn’t Xfinity have the PBS Passport App? Wonderful family programming with terrific PBS shows! I had Directv and it was available-I switched to Xfinity and it is really baffling it’s not offered!

Question

 • Xfinity Stream App

10

0

0

Xfinity $100 visa Gift Card just expired last month

Dear Sir/Madam, I got a visa gift card from opening new service last year. I just found out that the visa gift card has expire date and   It was expired two days ago.  I have not activated it.  Could you help me reorder me a new card? Thank you. 

Question

 • Customer Service

8

1

0

Phone number to billing

What number do I call for billing?

Question

 • Billing

12

1

0

SMTP Blocking My IPv4

I cannot send emails through my comcast accounts. (Most of the time.) After days of working on this, including calls with Customer Service reps, I've come to the conclusion that Comcast's SMTP server is blocking my IPv4 address when using a third party email program (eM Client). If I use my laptop w

Question

 • Email

65

9

0

Tv box freezing up

Cable box’s keeps freezing up on 3 different TV’s. And YES all wires are tightened. Happens all the time. I have to unplug the cable box and reset it. Then it takes anywhere from 15 to 30 minutes to restart it self.

Question

 • X1

2.7K

4

wifi invalid password

I recently set up a router in a new apartment. It connects fine to my phone and one laptop but keeps saying "invalid password" when I try to connect my other laptop. I have rebooted the router multiple times and made sure the password is correct but am still getting the issue.

Question

 • Your Home Network

20

2

0

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