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Why is your website so slow?

The xfinity site has always been bad but is getting worst and worst. I cant even make a simple payment. The website is super slow. I click to make a payment and the window just stay blank. I never have any issues with otehr sites but always, always have an issue with xfinity site. You really need to

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3.3K

40

DVR storage limit changed after service change

This is related to service changes that happened over a month ago. When these changes happened the storage limit on our DVR was reduced to 20 hours and we lost a lot of recorded shows.  I'm not exactly sure of how many hours we used to have, but it was certainly over a hundred hours.  Why

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18

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Accepted Solution

Closed

New modem

I can not get my new modem to connect. Old modem works fine. It is a new modem from xfinity.

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67

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Xfinity debit card expired. Need a replacement

My Xfinity debit card has expired. I would like a replacement.

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11

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Can't access most of advanced settings

When I try to open most of the advanced settings such as Port Forwarding it'll say please try again later. I've tried again many times over a few months and it still doesn't work.

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23

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Legacy HD DVR cable box intermittently working

We have 2 Motorola DCX3400 DVR boxes. We've had some issues the last couple of days after 10+ years of no issues. We've had the picture freeze, the screen go blank, Following the advice of the first chat online, I unplugged both the TV and DVR, waited, and plugged back in. It would work for awhile,

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25

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Arris S33 Certification for next-generation upload speeds

Is there any word on if/when my Arris (CommScope) S33 modem will be certified to work with the updated next-gen upload speeds? The modem itself is more than capable, and I had a tech out to confirm that my coax drop is more than capable. Also, I know the hardware isn't exactly the same, but given th

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212

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Detroit area: Constant intermittent internet outages with 80% packet loss

For almost a month I have been dealing with intermittent internet outages. Every 5 to 10 minuets internet goes out on every device wired or wireless after xfinity "upgraded" my speed. No help from their automated bot who always blames it on the user or the websites, which is a lie because anyone can

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Comcast-XFinity Even Worse than Their Reputation

If that's at all possible. I was a Comcast-Xfinity customer for five years until this past April. I couldn't justify $140 per month pre-covid to $260 post-covid. I was very ambivalent to use Comcast because of their horrific reputation. Nonetheless, I went with Comcast because the options in my area

Question

123

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Address not found

I'm having the same issue as these two people: https://forums.xfinity.com/conversations/customer-service/moving-address-not-found/64744fd669143570ffe7819c https://forums.xfinity.com/conversations/customer-service/moved-to-new-address-not-working/65ad5562ed17eb490b570725 Both answers say to direct

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6

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At what point can I enter into another terms contract if I am currently in one

In the past I've been able to go online and enter into a new contract 2-3 months before my contract ends and it would just take over that contract. But now when I go to the plan builder page, it specifically says "no additional term contract required" which I understand to mean that it's not replaci

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14

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Accepted Solution

Your Xfinity account is already linked to another Peacock account.

Decided to come to the forums in hopes of finding a resolution to my issue. I have called, been called, and done numerous chats with Xfinity and peacock.  In the beginning of the month my premium subscription to Peacock magically disappeared and every time I logged into the service it was requ

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54

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Accepted Solution

TV Box IP Address changes every second

I recently activated comcast internet and TV service. I use my own internet network equipment, and it worked fine previously on a separate Comcast account at the same address for years. The new account came with a new TV box that no longer uses a physical coax connection for service, and instead is

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16

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Horrendous Customer Service

We moved our service from AT&T to Xfinity. Initiating service was horrendous each time I spoke with anyone outside of the US. Information was discrepant or just plain wrong and they even lied about scheduling an appointment. I had to physically go to the local Xfinity store, wait in line and spe

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37

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Internet line

Hello, I need a technician to come onsite to repair our Internet cable. I accidentally cut it while landscaping.  What days and hours are technicians available. Thank you, Brian [Edit: Personal Information]

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7

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Bought Apple watch using $300 rewards. BUT never realized that I am GETTING CHARGED $23 per month.Paying premium for a supposed free watch?

Back in November or December of 2023, I used Xfinity Rewards (platinum) to use $300 towards buying an Apple watch SE. The agent at the shop was very condescending but I avoided confrontation and ordered my watch with her using the code (which i kept a copy of in screenshots). Last month i was review

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16

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Blocked Xfinity Comcast IMAP email connections from outside the US

I'm unable to access the Xfinity Comcast IMAP servers from outside the US using various email clients, such as, Apple Mail on iOS, Outlook on Samsung Android and iOS, even though I can access my email using the Xfinity Comcast email Web application. So I'm wondering whether IMAP/SNMP connections are

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24

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Billing question

I was informed that if I set up auto pay I would get a $10.00 reduction in my bill. I set it up and after 2 months I did not think I was getting the reduction so I stopped it. Then before my next bill I realized that the bill had increased $10.00 a month so I was getting a bill in the same amount I

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31

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Code error

I am receiving the error code SDI 001 on my screen

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7

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Having outage but outage map said my address is good

This is not a new issue as this has happened with the outage map, https://www.xfinity.com/support/statusmap, from the past 5 years. Despite it said my connection is good in the outage map, I am experiencing outage whenever there is a nearby outage as shown in the map. This situation arise every sin

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53

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