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Slow internet only in the evenings
We have had a problem that has occured over and over for the past several years with nothing but run-arounds. Every night our 2.1 GB service drops to zero - 900 mbps. All we want to do it watch Netflix on the TV, but there is little to no signal coming to our house. It affects the PS4, laptops, phon
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Your Home Network
How to turn off privacy network feature on Xfinity?
I tried to turn off the "Private Wi-Fi Address" feature, but I can't find the setting to turn off the privacy network feature on my devices, including my iPad and my Windows 11 computer. Does anyone know how to fix this issue? I really need to access Pokémon Center ONLINE (and I am desperately tryin
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Your Home Network
pixelated picture
I am having issues with pixelated channels, both HD and non-HD. Sound is fine and not affected. This only occurs during the day. Morning is fine and during the night it either goes away or becomes more bearable to watch shows. Also, DVR shows are NOT affected. This is happening on both TVs that have
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Channels and Programming
Coda56 firmware update
I bought a Coda56 since it was on the approved and recommended list. I hooked it up and it seems to be working okay. The problem is I can not access the GUI. I followed the instructions: laptop connected via Ethernet and configured with a STATIC IP set to the 192.168.100.x. I can ping the modem 192.
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Your Home Network
Router
My wifi keeps dropping. The router is have is getting very hot feeling. I think I probably need a new one. I did all the checks by unplugging it for a half hour and it still is dropping my wifi. What should I do?
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Your Home Network
50% off promo ending
I received a call from [Edited: "Invalid Phone Number"] a voice recording letting me know my promotional services for 50% were ending at end of day today, and to avoid losing my discount I needed to call the phone number on my caller ID. Please beware these scammers are out this season and it will o
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Customer Service
I need help with Xfinity Mobile Executive Resolutions - [Edited]
This issue has not been resolved. No one has answered my emails since late April despite a promise to get back to me. See exchange below. Margaret [Edited: "Personal Information"] Peggy [Edited: "Personal Information"] Xfinity Mobile Executive Resolutions - [Edited: "Personal Information"] Tue, Jul
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Plan
Work order
I would like to see if work order [Edited: Personal Information] I still open
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Customer Service
Website Blocked?
A website that I visit often has not been accessible by any device connected to my WiFi network today. This website is accessible outside of my WiFi network. Have tried rebooting devices and router and disabled anti virus software to no avail. Any suggestions?
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Your Home Network
This document details a series of issues Tom (Edited: Personal Information) experienced with Xfinity (Comcast) starting on May 31st. Initially, Tom attempted to
Refused my refund and canceled.my services when u reviewed my account and I was caught up This document details a series of issues Tom (Edited: Personal Information) experienced with Xfinity (Comcast) starting on May 31st. Initially, Tom attempted to get a free year of internet with an SE phone line
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Customer Service
I received a call and was told to use the number as a call back but it only has a busy signal. Is this spam? [Edited]
I received a call and was told to use the number as a call back but it only has a busy signal. [Edited: "Invalid Phone Number"]. Is this spam?
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Customer Service
how to restore functions after update
after installing a required update, I cannot adjust my computer's volume
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Xfinity Stream Website
Xfinity service got disconnected
[Edit: Removed Image due to personal information] Hi, my Xfinity app is showing my service plan got disconnected and I can’t view any of the tabs or things like Wi-Fi or internet usage or modem. Also, it’s showing that I have past due balance even though my balance is $-10. I am not sure why it’s di
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Customer Service
Accepted Solution
Closed
I want to file a formal complaint about Customer Service
I transferred my cell phone service to Xfinity in May. As of a few days ago, my visual voicemail stopped working. The error message said to contact Xfinity if the error persists. I have been trying to speak with a representative since yesterday afternoon. I was transferred to 7 different agent throu
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Customer Service
"Complete Recovery Corporation" asking to return non-existent equipment
I recently moved and cancelled my internet service. I have received emails and phone calls from "Complete Recovery Corporation" requesting that I return equipment that I never had. They indicate I need to return "Cable Equipment" but I never had cable service. I only had internet service and I used
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Customer Service
Dead box after lighting strike, trying to get replaced
Lightning strike 30 feet from the house on Sunday. It is Wednesday now. ~6 calls to the 'bot, and a couple with Xfinity assistant. The box is dead. No lights at any time, no heat after being left plugged in, no noise. I have plugged into a different outlet, and have actually moved it to the other ro
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Customer Service
Report property damage
Work was done yesterday by your technicians to our neighbor's house however the lines were run through our yard without our permission and then removed and in doing so, our electric fence was damaged and is now not working. This is a $3000 fence and I demand compensation
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Customer Service