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ANSWERED: What is Seasonal Billing from Xfinity and how to set it up?

​ ​ ​Question:​ ​ ​ ​ ​ ​ ​ ​I need to put my account on a hold as I will be away for an extended period of time. How do I know if I am eligible for a hold? If I am eligible, how do I set it up?​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer:​ ​ ​ ​ ​ ​ ​ ​ Xfinity makes it easy to put your services on hold Sta

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Free International Calls to Israel and Ukraine Extended

**UPDATE 02/15/2024** We want to support our customers impacted by the events taking place in Ukraine and Israel by helping them stay connected with loved ones during this difficult time. Through March 21, 2024, Comcast will waive all charges for calls to Ukraine and Israel for Xfinity Mobile, Xf

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ANSWERED: How to Pair and Install a Camera Using the Xfinity Home App?

Pair an Xfinity Camera from the Xfinity or Xfinity Home app Learn how to use the Xfinity app or Xfinity Home app to add a camera in your Xfinity system. Don't have an Xfinity Camera yet? Visit Xfinity Cameras to get started! Before pairing your Xfinity Camera Identify your camera— pai

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ANSWERED: Thermostat Scheduling Available in the Xfinity Home App

Learn how to use the Xfinity Home app to add, change or disable the Thermostat schedules that automatically keep your home temperature just where you want it. Have a Carrier Cor, ecobee or Nest Thermostat? Xfinity Home Thermostat schedules don't work with Works with Xfinity Thermostats, but you ca

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ANSWERED: Xfinity Stream Minimum Requirements

​​​ Xfinity Stream portal minimum system requirements Learn the minimum requirements for the computer hardware, OS, and web browser you'll need to use the Xfinity Stream portal successfully. Windows PC requirements If you access the Xfinity Stream portal on a Windows PC, your PC must meet th

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ANSWERED: How to access the Xfinity app

Using the Xfinity app You can download the latest version from Apple App Store or Google Play. Eligibility The Xfinity app is available for all Xfinity Voice, TV, Mobile, and Internet customers (not including Xfinity Prepaid Internet service). Depending on the line of service, gateway model

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ANSWERED: What is the Xfinity TV Remote App and how does it work?

Setting up the Xfinity TV Remote app Download the Xfinity TV Remote app from the iTunes App Store to your iPad, iPhone or iPod Touch. For Android, download from Google Play. Select the Xfinity TV Remote app on your device. Select Get Started. Sign in with your Xfinity ID and password. If you have a

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ANSWERED: How to install Xfinity Stream App on Smart TVs

Question Can the Xfinity Stream App be installed on a Smart TV?   Answer   Learn how to activate the Xfinity Stream apps on LG, Samsung and Xumo Smart TVs.Note: Your Xfinity TV and Internet services must be installed prior to using the Xfinity Stream App on your Smart TV. For infor

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ANSWERED: How to download and get started with the Xfinity Home App?

Download and Install the Xfinity Home App The Xfinity Home app is available for Apple (iPhone, iPad or iPod touch) and Android (phone or tablet) devices. What You'll Need Xfinity ID and password Apple (iOS 11+) or Android (OS 6+) device DifficultyEasy Installing the App Access t

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ANSWERED: What are xFi Active Time Details and how does it work

Active Time Limit An Active Time Limit provides the ability to set time limits for people on your home network to help your family promote healthy internet usage habits. Once enabled, the Xfinity primary user will receive a text message, email and/or push notification (depending on your xFi no

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ANSWERED: What is the Xfinity Stream TV App and How Does It Work

What's the Xfinity Stream app? Turn any compatible device into a personal TV with Xfinity Stream — included at no additional charge with your Xfinity service.Xfinity TV customers can: Enjoy your full TV subscription in the home. Out of the home, stream up to 250+ live channels including new

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ANSWERED: What is two-step verification with Xfinity?

Comcast offers two-step verification using the Xfinity app to provide extra layers of digital security and an easier sign-in experience. The Xfinity app is available for download on Apple and Android phones. The Xfinity app alerts you when someone attempts to use your Xfinity ID and

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ANSWERED: Getting Started with the Xfinity Home Touchscreen

Learn how to manage your Xfinity Home system using the touchscreen – the control center that offers simple touch navigation and an easy-to-use interface. Arm and disarm your system, view live video from your cameras, change settings on devices such as Lights and Thermostats, and much more. W

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ANSWERED: What is Xfinity Home?

Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity. Named the Best Professionally Installed Pro Protection System by CNET. "A robust, well-thought-out system that plays nicely

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ANSWERED: How to Prevent an Xfinity Home False Alarm

False alarms can pull first responders away from real emergencies, cost you monetarily through fines from local authorities and create a public nuisance. Keep these tips handy to prevent false alarms in your Xfinity Home system. Tips to prevent false alarms Know your system. Read the Getting S

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ANSWERED: How to pair an Xfinity Camera from the Touchscreen

What you'll need Xfinity Home The complete kit for the camera you want to install Access to your security router or gateway device Access to your touchscreen Your Master Keypad Code DifficultyMedium Pair a camera The Xfinity Home touchscreen provides guided steps to help you pair and install a

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ANSWERED: How to Replace the Batteries in Your Xfinity Home Devices?

When some devices' batteries begin to expire, a low-battery alert displays on: The Xfinity Home app and your touchscreen if you subscribe to Xfinity Home Pro Protection. The Xfinity app if you subscribe to Xfinity Home Self Protection. Replace the battery within two weeks of receiving the alert.

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ANSWERED: How to Download Your Xfinity Home National Alarm Certificate?

The Xfinity Home Certificate of Alarm System is proof of home security ownership and activation that you can provide to your insurance company. We provide the certificate when your Xfinity Home system is installed, but you can download or print a copy anytime. What You'll Need Xfinity Home Access

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ANSWERED: What is Xfinity Mobile?

​ Xfinity Mobile offers the most affordable 5G unlimited data plan with unlimited pricing. Customers only pay for the cellular data they need – By the Gig or unlimited and they can mix and match data options and switch them anytime. No line access fees, nationwide unlimited talk and text inclu

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ANSWERED: What to Do If You Can't Make Calls with Your Xfinity Voice Service

What to do if you can't receive calls with your Xfinity Voice service Here are a few solutions to try when it appears your phone service isn’t working. Troubleshooting tips If you're having trouble receiving phone calls with your Xfinity Voice service, try whichever of the following st

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