ANSWERED: How to restart your Xfinity Gateway

Restart your Xfinity Gateway with the Xfinity app

If you rent a gateway, you can use the Xfinity app to restart the gateway. You will need to sign in using your Xfinity ID and password. You can or if you’re on a computer by scanning the below QR code with a mobile device.

Many common WiFi connectivity issues can be solved by restarting your Xfinity Gateway, our all-in-one WiFi modem and router.

Before restarting your gateway, it’s recommended to first try our full network test, which will let you know if a restart is the best tool to fix the internet issue you may be experiencing.

If you’re on a mobile device, you can  yourself using the Xfinity app.  If you’re on a computer or tablet, grab your smartphone and scan the QR code below:

You can also troubleshoot using the Xfinity Assistant or accessing xfinity.com from your computer.

This provides the same troubleshooting a customer service agent does but without waiting on the phone.

If our system detects a problem that isn’t fixable using our online troubleshooting experience, we’ll offer the option to schedule an appointment with a technician.

Xfinity customers who rely on non-verbal communication can access dedicated customer support services through our ASL Support Center.

What happens during a restart

The restart process takes about 12 minutes. During the restart, you won't be able to use your home network. 

If you have Xfinity Voice, you won’t be able to make or receive calls, including emergency 911 calls, from your home phone until your gateway is back online. If you have Xfinity Home, you won’t have access to cameras and any connected home automation devices. Security sensors aren’t affected.

Restart your Xfinity Gateway with the Xfinity app

If you rent a gateway, you can use the Xfinity app to restart the gateway. You will need to sign in using your Xfinity ID and password. You can or if you’re on a computer by scanning the below QR code with a mobile device.

In the Xfinity app:

1. Locate the WiFi 
2. Tap the Troubleshoot
3. Select Restartyour Gateway. 

The process takes about 12 minutes to complete.

Manually restart your Xfinity Gateway, modem, or router

As a final troubleshooting attempt, if the restart was unsuccessful after using the above methods, you can manually restart your gateway as well as most third-party devices.

1. Unplug the power cable.
2. Wait one minute.
3. Plug the power cable back in.