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Cannot access email on mobile devices
For the second time in a few weeks, I cannot access my Xfinity email on my mobile devices. (I'm fine on my laptop, and I can access my email via Chrome on my phone--but that is totally inconvenient). The first time access to my email returned after 24 hours or so. This time, nothing. I rebooted my m
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New updated app won't let me in
I went to log in my Xfinity app it said I needed to update. I pressed the button to update sent me to open app. I pressed the button. It sent me back to update app
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Xfinity App
Update app , not working now
I just updated app on phone . Now it won't open and isn't working. What should I do ? I already restarted my phone .
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Xfinity App
I keep getting unsolicited 6 digit codes from Xfinity. I call and find out that Xfinity has added three mobile lines to my account...
I keep getting unsolicited 6 digit codes from Xfinity. I call and find out that Xfinity has added (unrequested by me) three mobile lines to my account and shipped three Apple iPad devices. When I instruct Xfinity to close the fraudulent lines, the CSR says I have to return the devices first. I will
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Sign-In and Account Management
App Security Code Texts Not Coming Through
I just moved from AT&T to Xfinity Mobile (iPhone) - since I activated late last week, I noticed that some sites/apps that require you to enter a text code - those texts are no longer coming through. And I'm having to use a different method (email or phone). All personal texts work great, it just see
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Devices
Hazardous cable left unburied for four weeks. Preparing to file a complaint.
I have had a cable lying across my yard for over a month. I have reported this three times. This cable is a hazard for anyone walking through my yard and for mowing. The final straw is that Xfinity FINALLY agreed to bury the cable yesterday, but the crew was a no-show. There appears to be NO WAY for
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Customer Service
How do I schedule a home visit
How can I schedule a technician to come out to resolve my wifi poor performance?
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Customer Service
No internet
My router is in, its been reset, it has lights, but when i connect to the wifi and it is still on, none of the internet works.
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Your Home Network
50% off promo ending
I received a call from [Edited: "Invalid Phone Number"] a voice recording letting me know my promotional services for 50% were ending at end of day today, and to avoid losing my discount I needed to call the phone number on my caller ID. Please beware these scammers are out this season and it will o
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Customer Service
Losing Wi-Fi connection
Many times a day my WiFi connection stops, do I need to update a modem or router?
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Your Home Network
Xfinity security
Security system not working. Have rebooted and changed batteries, still does not work.
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Devices and Equipment
Accepted Solution
Technical support
3-4 issues with insignia TV. Xfinity remote isn’t linking to tv, my profile is missing, irritating voice over that I cannot seem to get rid of - says everything that shows on each channel. I’m lost trying to figure this out with the written instructions
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X1
My 2 year internet contract is ending soon
I just noticed on my most recent bill that my current service discount will end on Aug 13, 2025. I’m super satisfied with the service I’m getting, but am facing the end of the 2 year contract next month. And, my monthly cost will get increased by $63. Is there any way to continue with this service o
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Billing
Canceling
Why does Xfinity make it such a headache to simply cancel the services. If I could sign up for the internet online I should be able to CANCEL IT ONLINE!
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Customer Service
No internet connection
I work from home so I need this fixed asap. The router is blinking a white/yellowish light? ive only had this router for a month . i tried the useless automated help and they said there are no outages in my area. I have unplugged every cable and replugged and tightened everything and restarted the m
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Customer Service
Wifi issue with accessing secure websites
HELP!! This is now the 2nd time this issue has come up. We lost access to any secured sites, such as Netflix, Hulu, any banking or work sites, with no changes to our settings or modem/router. Been through 6 xfinity chat reps, and no one can help. Chatgpt suggested changing the DNS network to google,
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Your Home Network
Internet dropping out
My internet is dropping out and my business depends on it
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Your Home Network