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Why can't I get service in a new construction home when the next door neighbor has Comcast Xfinity?

Three times in a row when we set up an order for new construction service, you cancelled the appointments. Then you intentionally missed when the trench was open to install the line(s), nothing but [Edited: "Profanity"] and the run around from your staff on the phones and in person in the stores. On

Question

 • Customer Service

31

1

0

This channel is temporarily unavailable

I’m getting this channel is temporarily unavailable on all my TVs please help me

Question

 • Channels and Programming

27

2

0

Horizontal

How do I watch on the streaming app a channel horizontal

Question

 • Xfinity Stream Website

2

0

0

How do I see my hotspot profile

I need to acces my hotspot profile

Question

 • Xfinity Connect App

4

0

0

xfi pods ethernet

Recently my xFi pods are not activating the ethernet port unless the plugged-in device is my computer. For years I have had a NAS plugged into it and now I cannot access without first plugging in my computer and browsing the Internet.  That seems to activate the port and allows me to connect o

Question

 • Your Home Network

156

2

0

Damaged siding

We had Comcast come out to our house about this time last year. The home is new construction so less than a year old. The worker told us he could not run a line under the road so had to drill into our brand new siding and use a hanger to hang the line in the air. He then proceeded (without our perm

Question

 • Customer Service

6

1

0

Xfinity Support

Would like to order the XB8. I am a long time Platinum member.

Question

 • Your Home Network

29

1

0

Repeatedly sent wrong equipment

I reactivated my tv service after cancelling it and returning all my tv equipment. When I reactivated, I ordered one main x1 4k box with a coax connection and one wireless x1 device.  I received 2 x1 wireless devices which I then had to return to the store.  The rep there (Vernon hills, I

Question

 • Customer Service

21

1

XG1v4-A box crashes everytime I try to activate On-demand

Hi, I have been having the XG1v4-A cable box for a year but in the last few weeks I can no longer activate on-demand - pressing Xfinity on-demand button on the remote or trying to show some on-demand item from the mobile app will cause the XG1v4-A to crash and do a full restart - I'm curious to k

Question

 • On Demand

10

0

0

Summer of free amc+ says I have to subscribe after watching it since yesterday

I have been watching shows on my tv via summer of free AMC+ since yesterday and I finished 5 of 8 episodes in a series and now it’s telling me to subscribe. I tried other series and it’s saying that on some but not others. Frustrating! And I did reset the box.

Question

 • On Demand

57

6

Accepted Solution

HBOMax won't load on 1 of my tv

One of my TV's HBOMax app won't load. This is a recent issue. I tried restarting the box and, when that didn't work, I did a System refresh and that also didn't work. All the other apps load and all the apps, including HBOMax, work on my 2 other TV's. I tried all the other suggested troubleshooting

Question

 • X1

67

3

0

Error code apps-04154

Hello I keep getting error code apps-04154 when I try to watch the mlb app it always worked before until I got the new x1 box  need help 

Question

 • Flex

5

0

0

Unpausing my XBOX

I cannot get my child’s XBOX to unpause. When I click on it keeps saying it can’t be paused at this time try later.

Question

 • Xfinity App

7

0

0

Error Mail server denies access.

New user, trying to set up email, getting the message: Error Mail server denies access.

Question

 • Email

25

1

0

I ordered an xb8, and got an xb7-T

I called and placed the order two days ago, and I even paid $30 to have it overnighted. Much to my surprise when I got home today I eagerly open the box and upon inspection it looked just like the xb7 that I have already. And I looked at the back and the model matched to the XB7. I called and was to

Question

 • Customer Service

503

9

NY NEWS REPLACED WITH PHILLY NEWS

Channel 901, WNBC, broadcast News from NY during standard News times. "News4NY." This has now been replaced by channel 10 Philadelphia news! I spent an hour on the phone today, and they told me they are having a problem here in the Northeast with it. Please explain and when this will be fixed

Question

 • Channels and Programming

9

0

Flex box never came

UPS said that my flex box had arrived but I never got the package.

Question

 • Customer Service

9

1

0

Official Solution

Court TV gone!?

The other day Court TV was showing a game show even though the menu still called it Court TV. That resolved after a couple hours. Now today the channel has been replaced with grit TV. I've seen old forums so I'm sure the answer is going to be that my local affiliate is to blame because this seems to

Question

 • Channels and Programming

454

6

Dropped internet, SB6183 or other, what do I look for?

Dropped internet connections have been more frequent lately, is it my SB6183 or Xfinity? It is the summer, our electricity is quite stable, no outages or flickering lights. But I can't say that's true for all areas in NJ. Could this be the culprit? When the internet does drop out I do txt Xfinit

Question

 • Your Home Network

30

2

0

Unrecieved rewards prepaid cards from Nov. 2021

I've been waiting for $200, $50, and $75 rewards prepaid cards since 11/2021. I was finally given a FedEx tracking # on 6/28 by one of your chat agents, and that they would arrive on 7/1 at 8PM. They have not even shipped yet.

Question

 • Xfinity Mobile

16

1

0

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