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Crunchyroll and Funimation

With Sony's acquisition of controlling stakes in both Crunchyroll and Funimation, then folding Funimation into Crunchyroll (as evidenced by all subsequent blu-ray and dvd releases since the merger favoring the Crunchyroll logo over the Funimation logo), please work with Crunchyroll so they can be in

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Incorrect billing, Missing services, NEED HELP ASAP.

We need a US Rep to contact to assist with resolving this issue ASAP. (Bills will corroborate all issues outlined below). THE SHORT VERSION: - ACCOUNT MISSING 1 Protection plan - Need Lost phone replaced ASAP (Claim already in the system, payment method already on file) - AUdit of account an p

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Can't return downloaded movies to DVR from out of date xfinity app

I have an Amazon Fire 10 tablet using version 5.7 software. My tablet will no longer update to newer software due to age.  As a result, the Xfinity stream app is no longer supported.  I have movies downloaded to the tablet that I can't get access to in order to return them to the DVR beca

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Block A TLD From Being Accessed On My Network

I'm sure you know about the new "zip" TLD. I would like to block this on my home network to avoid any issue with it, I'm worried about my household clicking links abusing this TLD maliciously. I thought I could do so on the Router but have not found a way to block a TLD at all. Would love any insigh

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Was Promised 45$ Off and ended up getting only 10$!!

I'm a new customer at Xfinity. A couple of weeks back I got registered for its internet services, upon registering for it, I was told by one of the Xfinity Store representative that if I add my mobile services to my plan then there would be an automatic reduction of 45$ on my internet bills irrespec

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Lose internet connection multiple times per day

I have a Netgear C7000v2. Many times a day I lose internet connectivity.  At the same time I also lose wifi and I believe that this is the consequence of the modem rebooting.  This shows up quite a bit in the event log of the modem: 2023-5-24, 13:41:23 Critical (3) Started Unicast Mainte

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Transferring My Internet Tomorrow...

Hello. I'm moving to my new apartment tomorrow. I'm trying to change the plan location. I am using all my old hardware. The previous tenant had Xfinity, so no installation should be needed. But the moving thing on the Xfinity site insists I must set the date at least 5 days before the transfer can g

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Data info not working

The info about the data used isn't working right now. This needs fixed immediately so I know how much data has been used by me for the Xfinity services I have. #Waggytoon

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Accepted Solution

Intermittent Disconnection - T3 Timeouts and Dynamic Range Window Violation errors - among others

I am hoping someone here can help me troubleshoot this issue. For months, my internet connection has been randomly dropping multiple times per day. Today, I looked into the modem logs (CM2000) and this is what I see over and over. Any analysis or advice would be much appreciated - I work from home a

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Ads on purchased show

Hi I'm wondering why there are now ads on a show I purchased the season for. It's still airing, but it wasn't that way before nor would I have bought it if was advertised as such. Also, episode release changed from 24 hrs to 1 week now for some reason and no one in support can tell me why.

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Phone

Receive a phone that I'm being charged 23 dollars a month I don't have a number to call and receive

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Kindle won’t connect

I’m trying to connect my kindle to the xfinity connection but it doesn’t work can someone help me ?

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Constant Internet Disconnections

My internet goes out multiple times a month either for a few minutes or hours. This has been happening for the past 3+ years. I remember last year or the year prior, the regional manager mailed out a letter apologizing for all the frequent outages. However, there have been a few times lately when I'

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Disable Voicemail Feature

I would like to be able to disable the voicemail feature. I'd like it so that if no one is answering the line either rings a certain amount of times and hangs up or just keeps ringing. I don't see any way to disable the voice mail, it seems to just be "on" all the time. Is there a way to have it NOT

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New Equipment order status

Hello, I clicked the button to upgrade my TV DVR box a while ago and it said it would be shipped in 3 to 5 days.   It's been a week and the order confirmation just says" in progress". ( Still not shipped)  How can I get confirmation on whether the order went through successfully and

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Pinned

Netgear CAX30 Modem Firmware Update Causing Internet Connectivity Issues

A recent firmware update to Netgear CAX30 routers may be impacting your internet connection. If you are experiencing trouble with your internet and currently using this Netgear router, please contact them at 1-888-638-4327 or https://kb.netgear.com/000065543/My-Nighthawk-CAX30-Cable-Modem-Router-is-

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Error:TVAPP-00165

Receiving this error message in the Stream app on my Samsung TV. Sorry! Unfortunately, we cannot support high speed data customers without a video subscription. Check out xfin.tv/shop to subscribe today! The app had been recently working fine without problems. Did a recent update break it? I've alre

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50% off discount on bill

​I am aware this is a scam. I received a call today from an 855 number claiming to be Comcast xfinity. The message they left says this.​ ​Hi there just calling to remind you that fifty percent discount offer on your comcast xfinity account expires today ... in order to avail the discount please call

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change my voicemail number of rings

Everywhere I check it says that option is either on the "Checking Voicemail" tab or on the "Call Forwarding" tab under "Advanced Call Forwarding", but on that tab it says"This telephone number does not have access to Advanced Call Forwarding."

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On Demand forcing me to pay for what was free last week

This week I  switched my old Motorola TV box over to X1 , as requested by Xfinity in order to continue to use On Demand.   I just tried to catch up on the season finale  ( 2  episodes ) of   Young Sheldon , aired last week on  Thursday 5/18, episodes  21 and 22. &n

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