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user_kplw54
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Wednesday, June 4th, 2025

New updated app won't let me in

I went to log in my Xfinity app it said I needed to update. I pressed the button to update sent me to open app. I pressed the button. It sent me back to update app

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1 day ago

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XfinityBenjaminM

Official Employee

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2.5K Messages

5 months ago

 

user_kplw54 Can you please try uninstalling the app completely and then reinstalling? It sounds like what you're seeing is a glitch. If you still have issues after doing what we suggested, please let us know.

 

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user_rhb5tz

Visitor

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2 Messages

That doesn’t work. Out phones cannot download the updated app. So we have to buy new phones now?

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3 months ago

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XfinityOrlandoM

Official Employee

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2.6K Messages

@user_rhb5tz

What IOS system it's running on your iPhone 8 device? If your iPhone 8 is not compatible with our app you'll have to pay your bill through the online system https://www.xfinity.com/bill-pay or  1-800-XFINITY and follow the automated prompts

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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user_24aao8

Visitor

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1 Message

5 months ago

Same issue here but uninstalling the app and reinstalling fresh fixed the issue for me. Just had to login again. 

Samsung S9 Note(2018)

For once a 'simple fix' for a tech issue!  lol

Thank you, Ben! :-)

2

user_55ok49

Visitor

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2 Messages

I've done this 3 times still kicking me out. Can't monitor my house.

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3 months ago

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XfinityWilliam

Official Employee

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1.4K Messages

 

user_55ok49 Hey there. Can you go ahead and uninstall the app, the re-install it?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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user_92hgl1

Visitor

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1 Message

5 months ago

Updated app but won't recognize it when done. Phone still says needs updating.

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XfinityJohnG

Official Employee

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2.2K Messages

Thank you for reaching out here @user_92hgl1. If you have tried uninstalling and reinstalling that app we would be happy to check further into that issue from here for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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hirky45

New Poster

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9 Messages

3 months ago

this is annoying as [Edited: Language], wish the app and internet just worked like it was supposed to and i didnt have to go hunting through support for fixes every couple weeks

(edited)

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user_4hl2t5

Visitor

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1 Message

3 months ago

I have the same issue and I have uninstalled and reinstalled it 6 different times and nothing works plus keeps saying that it “requires iOS 17.2 or later.”

1

XfinityVictor

Official Employee

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1.8K Messages

 

user_4hl2t5 Hello, I am sorry the application is not working. Are you still having issues with the application?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_k4bgb7

Visitor

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1 Message

29 days ago

Yeah, Xfinity sux!  Having issues, too! Nothing works properly on their site or app!

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XfinityBrianH

Official Employee

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1.7K Messages

 

user_k4bgb7 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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user_4rijzc

Visitor

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1 Message

Same! I just ordered and it's not letting me install at all, so I can't "uninstall" it when I can't install it. I'm waiting on hold to speak to someone right now. Sad but I may have to cancel my subscription because of this issue. 

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1 day ago

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