Visitor

 • 

1 Message

Wednesday, June 4th, 2025

New updated app won't let me in

I went to log in my Xfinity app it said I needed to update. I pressed the button to update sent me to open app. I pressed the button. It sent me back to update app

Oldest First
Selected Oldest First

Official Employee

 • 

2.3K Messages

2 months ago

 

user_kplw54 Can you please try uninstalling the app completely and then reinstalling? It sounds like what you're seeing is a glitch. If you still have issues after doing what we suggested, please let us know.

 

Visitor

 • 

1 Message

2 months ago

Same issue here but uninstalling the app and reinstalling fresh fixed the issue for me. Just had to login again. 

Samsung S9 Note(2018)

For once a 'simple fix' for a tech issue!  lol

Thank you, Ben! :-)

Visitor

 • 

2 Messages

I've done this 3 times still kicking me out. Can't monitor my house.

Official Employee

 • 

1.4K Messages

 

user_55ok49 Hey there. Can you go ahead and uninstall the app, the re-install it?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

2 months ago

Updated app but won't recognize it when done. Phone still says needs updating.

Official Employee

 • 

1.9K Messages

Thank you for reaching out here @user_92hgl1. If you have tried uninstalling and reinstalling that app we would be happy to check further into that issue from here for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

 • 

9 Messages

11 days ago

this is annoying as [Edited: Language], wish the app and internet just worked like it was supposed to and i didnt have to go hunting through support for fixes every couple weeks

(edited)

forum icon

New to the Community?

Start Here