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user_kplw54
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Wednesday, June 4th, 2025 4:08 PM

New updated app won't let me in

I went to log in my Xfinity app it said I needed to update. I pressed the button to update sent me to open app. I pressed the button. It sent me back to update app

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3 hours ago

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XfinityBenjaminM

Official Employee

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2.6K Messages

6 months ago

 

user_kplw54 Can you please try uninstalling the app completely and then reinstalling? It sounds like what you're seeing is a glitch. If you still have issues after doing what we suggested, please let us know.

 

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user_rhb5tz

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2 Messages

That doesn’t work. Out phones cannot download the updated app. So we have to buy new phones now?

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4 months ago

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XfinityOrlandoM

Official Employee

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2.7K Messages

@user_rhb5tz

What IOS system it's running on your iPhone 8 device? If your iPhone 8 is not compatible with our app you'll have to pay your bill through the online system https://www.xfinity.com/bill-pay or  1-800-XFINITY and follow the automated prompts

 

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3 months ago

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user_24aao8

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1 Message

6 months ago

Same issue here but uninstalling the app and reinstalling fresh fixed the issue for me. Just had to login again. 

Samsung S9 Note(2018)

For once a 'simple fix' for a tech issue!  lol

Thank you, Ben! :-)

2

user_55ok49

Visitor

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2 Messages

I've done this 3 times still kicking me out. Can't monitor my house.

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4 months ago

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XfinityWilliam

Official Employee

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1.4K Messages

 

user_55ok49 Hey there. Can you go ahead and uninstall the app, the re-install it?

 

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4 months ago

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user_92hgl1

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1 Message

5 months ago

Updated app but won't recognize it when done. Phone still says needs updating.

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XfinityJohnG

Official Employee

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2.3K Messages

Thank you for reaching out here @user_92hgl1. If you have tried uninstalling and reinstalling that app we would be happy to check further into that issue from here for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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hirky45

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9 Messages

4 months ago

this is annoying as [Edited: Language], wish the app and internet just worked like it was supposed to and i didnt have to go hunting through support for fixes every couple weeks

(edited)

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user_4hl2t5

Visitor

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1 Message

3 months ago

I have the same issue and I have uninstalled and reinstalled it 6 different times and nothing works plus keeps saying that it “requires iOS 17.2 or later.”

1

XfinityVictor

Official Employee

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1.8K Messages

 

user_4hl2t5 Hello, I am sorry the application is not working. Are you still having issues with the application?

 

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3 months ago

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user_k4bgb7

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1 Message

2 months ago

Yeah, Xfinity sux!  Having issues, too! Nothing works properly on their site or app!

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XfinityBrianH

Official Employee

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1.8K Messages

 

user_k4bgb7 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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2 months ago

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user_4rijzc

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1 Message

Same! I just ordered and it's not letting me install at all, so I can't "uninstall" it when I can't install it. I'm waiting on hold to speak to someone right now. Sad but I may have to cancel my subscription because of this issue. 

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1 month ago

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XfinityBenny

Official Employee

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1.2K Messages

@user_4rijzc We're always happy to help here on the forum. 

I am an Official Xfinity Employee.
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28 days ago

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user_lk3fuz

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2 Messages

21 days ago

My iPhone 8 Plus will not let anyone update since the Apple 8plus phone can not update to the latest IOS.   Now what do customers do to get on Xfinity web site ? 

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XfinityJustinM

Official Employee

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390 Messages

Hi @user_lk3fuz, you should still be able to access the Xfinity web page by using a web browser on your phone. Along with many other brands we are just no longer pushing updates to the Xfinity app for devices that are on older operating systems. It sounds like a great time to take a look at xfinity.com/mobile for our current promotions as we have many promotions that can get you a nice upgrade for very low cost. My mom was reluctant to give up the comfort of her iPhone 8, once we got her upgraded she became really fond of the new features. What has stopped you from upgrading yours? 

I am an Official Xfinity Employee.
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19 days ago

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user_lk3fuz

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2 Messages

21 days ago

I have older iPhone 8 Plus which will not update to 17.0 

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user_qeyri9

Visitor

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1 Message

20 days ago

I mistakenly deleted the Xfinity app tile for my email.  How can I get that back please?

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XfinityAmira

Official Employee

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4.5K Messages

Hi user_qeyri9! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. The Xfinity App can be downloaded from your device's app store (Apple App Store or Google Play) or from the Amazon Appstore. After downloading, open the app and sign in with your Xfinity ID and password. 

 

Let us know if you run into any further issues. We're here to help! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

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user_b0d3ac

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1 Message

3 hours ago

So what is the next step?

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