No internet connection

I work from home so I need this fixed asap. The router is blinking a white/yellowish light? ive only had this router for a month . i tried the useless automated help and they said there are no outages in my area. I have unplugged every cable and replugged and tightened everything and restarted the modem twice. still no internet

Responses

XfinityBillie

Official Employee

•

3.5K Messages

1 day ago

user_rp63ml Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I work from home myself and understand how important it is to have a stable connection. I appreciate you letting me know the troubleshooting steps you have already taken. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_rp63ml

No internet connection

XfinityBillie

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