1 Message
Update app , not working now
I just updated app on phone . Now it won't open and isn't working. What should I do ? I already restarted my phone .
1 Message
I just updated app on phone . Now it won't open and isn't working. What should I do ? I already restarted my phone .
user_a6ffe6
Visitor
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3 Messages
3 months ago
Same problem here. Tried to open it to see why my a can't ping my networked printer. Said to update did it and now just stuck. This app has been trash for quite a while.
0
XfinityDena
Official Employee
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3.4K Messages
3 months ago
I am sorry to hear of the issue you are having with the app @user_trg3bi Have you confirmed your phone does not need an update? Have you tried to delete the app and re download?
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user_45rgmo
2 Messages
3 months ago
Same. I just did a required update, and it signed me out, and when I try to log back in, it does not log me in. It has been like this ever since the update. It is very inconvenient, as I pay for home security and need the app to check my cameras. (Samsung Android user)
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user_fa6b40
Visitor
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1 Message
3 months ago
App says I can't use it until updated. I updated and still says it when I open the app so I unistalled the app and reinstalled it. Clicked on app and it took me to the browser sign in page. I signed into my account and instead of being redirected back to the app it closes. If I click on the app now it says I have to sign in but then it tells me im already signed in.
(edited)
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debramsdell
Visitor
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2 Messages
2 months ago
I cannot download the app, tried to update and it froze and the same thing is happening with the attempt to download.
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user_55ok49
Visitor
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2 Messages
14 days ago
Says I need to update but will not update. My phone does not require any updates. Can't ck my cameras for security. Can't get in the app but itis sending me notifications that I click on and can't see because it says to update. Went off 7/15/25. app is saying i need OS17 but phone is not requiring an update. then tells me to Approve sign in in a App that won't open.
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