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user_trg3bi
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Tuesday, April 15th, 2025

Update app , not working now

I just updated app on phone . Now it won't open and isn't working. What should I do ? I already restarted my phone . 

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Updated 

14 days ago

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user_a6ffe6

Visitor

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3 Messages

3 months ago

Same problem here.  Tried to open it to see why my a can't ping my networked printer. Said to update did it and now just stuck. This app has been trash for quite a while.

0

XfinityDena

Official Employee

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3.4K Messages

3 months ago

I am sorry to hear of the issue you are having with the app @user_trg3bi Have you confirmed your phone does not need an update? Have you tried to delete the app and re download?

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user_a6ffe6

Visitor

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3 Messages

It mysteriously fixed it's self. Now the app works but even when the app wasn't working I should have been able to print. Maybe you guys are pushing updates to the router?

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3 months ago

0

XfinityAlfonso

Official Employee

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1.8K Messages

Hello user_a6ffe6 we're glad the app is working better for you after the update. Are you able to see the printer as a connected device?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_45rgmo

2 Messages

3 months ago

Same. I just did a required update, and it signed me out, and when I try to log back in, it does not log me in. It has been like this ever since the update. It is very inconvenient, as I pay for home security and need the app to check my cameras. (Samsung Android user)

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user_fa6b40

Visitor

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1 Message

3 months ago

App says I can't use it until updated. I updated and still says it when I open the app so I unistalled the app and reinstalled it. Clicked on app and it took me to the browser sign in page. I signed into my account and instead of being redirected back to the app it closes. If I click on the app now it says I have to sign in but then it tells me im already signed in. 

(edited)

1

XfinityDemitrius

Official Employee

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2K Messages

Hey @user_fa6b40, thank you for visiting our official Xfinity Community support page. We can most certainly assist with your Xfinity App concerns. Could you please provide what operating system your device uses? What is the default web browser your device uses as well? We hope to hear from you soon so we can provide some steps to see if we can get you back into the app.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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debramsdell

Visitor

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2 Messages

2 months ago

I cannot download the app, tried to update and it froze and the same thing is happening with the attempt to download.

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user_55ok49

Visitor

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2 Messages

14 days ago

Says I need to update but will not update. My phone does not require any updates. Can't ck my cameras for security. Can't get in the app but itis sending me notifications that I click on and can't see because it says to update. Went off 7/15/25. app is saying i need OS17 but phone is not requiring an update. then tells me to Approve sign in in a App that won't open.

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