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Tuesday, April 15th, 2025 6:49 PM

Update app , not working now

I just updated app on phone . Now it won't open and isn't working. What should I do ? I already restarted my phone . 

Visitor

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3 Messages

22 days ago

Same problem here.  Tried to open it to see why my a can't ping my networked printer. Said to update did it and now just stuck. This app has been trash for quite a while.

Official Employee

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3.2K Messages

22 days ago

I am sorry to hear of the issue you are having with the app @user_trg3bi Have you confirmed your phone does not need an update? Have you tried to delete the app and re download?

Visitor

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3 Messages

It mysteriously fixed it's self. Now the app works but even when the app wasn't working I should have been able to print. Maybe you guys are pushing updates to the router?

Official Employee

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1.6K Messages

Hello user_a6ffe6 we're glad the app is working better for you after the update. Are you able to see the printer as a connected device?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

21 days ago

Same. I just did a required update, and it signed me out, and when I try to log back in, it does not log me in. It has been like this ever since the update. It is very inconvenient, as I pay for home security and need the app to check my cameras. (Samsung Android user)

Visitor

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1 Message

12 days ago

App says I can't use it until updated. I updated and still says it when I open the app so I unistalled the app and reinstalled it. Clicked on app and it took me to the browser sign in page. I signed into my account and instead of being redirected back to the app it closes. If I click on the app now it says I have to sign in but then it tells me im already signed in. 

(edited)

Official Employee

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1.8K Messages

Hey @user_fa6b40, thank you for visiting our official Xfinity Community support page. We can most certainly assist with your Xfinity App concerns. Could you please provide what operating system your device uses? What is the default web browser your device uses as well? We hope to hear from you soon so we can provide some steps to see if we can get you back into the app.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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