Thank you for making us aware of your connectivity issues via Forums, @sunfire31. I would be more than happy to help find a solution to this problem you're experiencing. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?
Please create a new topic of your own here on this board detailing your issue. Thanks. For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hello @user_tf89x9, are you using your personal router or are you using our gateway modem?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRaul
Official Employee
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2.2K Messages
2 months ago
Thank you for making us aware of your connectivity issues via Forums, @sunfire31. I would be more than happy to help find a solution to this problem you're experiencing. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?
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EG
Expert
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112.9K Messages
2 months ago
@sunfire31
As a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
(edited)
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EG
Expert
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112.9K Messages
24 days ago
@sunfire31
Have you had a chance to try that test ?
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