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Issues with Audio/Video Conferencing on Xfinity Internet connection

Hello. Video conferencing on our home network is effectively unusable. Video and audio freeze several times per minute. Each freeze lasts 3 to 8 seconds.  We see this with Zoom, MS Teams, Skype, Cisco Webex applications, etc.   This behavior doesn’t change whether using WiFi or a wir

Question

 • Your Home Network

102

4

Accepted Solution

No services due to power failure

We had no phone Internet or tv for at least 18 hours. The message from Comcast was something like; "We are waiting to send our technicians out when it is safe. Then we can begin to restore your services." The power was back on long before there was any services being restored. We would like a Credi

Question

 • Customer Service

122

2

0

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Customer Service

Doing this so I can DM Xfinity

Question

 • Customer Service

30

3

0

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Arris G36 router/modem doesn't connect to my printer.

I am trying to connect my Brother HL-L2350DW printer to my new Arris G36 modem/router and It's not able to recognize the printer. The error message states: The Authentication/Encryption methods used by the selected wireless access point/router are not supported by your machine. Change the authen

Question

 • Your Home Network

67

1

0

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Closed

Intermittent slow downs

Getting event 16 and 24 codes. Sporadic freezes on network.  Speeds tests showing 800 down or less and it was running at 1400 prior

Question

 • Your Home Network

85

3

0

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X1 4K DVR: requiring Internet: Why?

Hello, This post is for a Comcast employee to please answer. I’ve had to order replacement for my X1 4K DVR again in less than 2 years since it won’t connect to my Comcast gateway we tried a system refresh and unplug the unit. It now gets stuck in a Welcome screens and swirly dot circle but never c

Question

 • Channels and Programming

86

2

0

Accepted Solution

Motorola MB8611 Modem Intermittent Connectivity

Hi All, I recently purchased a Motorola MB8611 modem, which is rated for 2.5 gbps and I was able to set things up with my 1gbps Xfinity internet plan. However, I'm experiencing frequent intermittent connectivity issues where all devices on my network (wired and wireless) lose connection for at l

Question

 • Your Home Network

301

4

0

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h.parrable.com ??

im getting warnings, though successfully blocked by xfinity (must be on a white board already), that a piece of malware is trying to infiltrate the network called h.parrable.com is trying to get through. I clear the cache and webdata and that seems to take care of it. all sorts of bogus sites claim

Question

 • Your Home Network

572

1

0

Accepted Solution

NewsNation

Comcast indicates that they carry NewsNation on Channel 1420, but 1420 does not come up on my cable box. It goes from 1418 to 1421, skipping 1419 and 1420. What's going on?

Question

 • Channels and Programming

3.2K

10

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Mobile customer service [Edited]

My experience with Xfinity mobile customer service is absolutely awful. I have been trying to rectify my situation for quite some time. Was told this morning when on the phone with customer service they couldn’t help to go to the store so I got to the store they told me they couldn’t help to go call

Question

 • Xfinity Mobile

63

2

0

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Superfast plan - 100/200mbps upload speeds?

Hello.I've read reports (reddit/comcast direct) and discussions (dslreports.com) that the "Superfast" plan I was updated to this year is capable of 800mbps down and 200mbps up*, *IF I have Comcast XB6 equipment, 100mbps up if I have my own.I have my own equipment. Per the announcement (I now can't f

Question

 • Your Home Network

466

6

0

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Slow internet daily 6p to 10:30p in south-west Chicago suburbs, packet loss, lag, getting 1~8Mbit/s instead of 300Mbit/s

I'm experiencing daily connection problems in the evening hours around 6pm to 11pm in south-west suburbs of Chicago since November, I'm getting abysmal download rates of ~100KB on most of the things I try (only very select hosts yield 30MB/s), websites are slow to load, Steam downloads appear to cap

Question

 • Your Home Network

77

4

0

Accepted Solution

Would Like a List of Channels I subscribe to ("Limited Basic" and "Expanded Basic" Subscription)

I've read this thread (https://forums.xfinity.com/conversations/channels-and-programming/can-i-get-a-list-of-only-the-channels-i-subscribe-to/621d414faa6a0b79e96255c8) and followed links provided by Xfinity in other threads, but have yet to find a list detailing the contents of the two packages I am

Question

 • Channels and Programming

109

1

0

Accepted Solution

Text Messaging Issues between Iphone and Android users

Ever since switching from Verizon to Xfinity Mobile I can no longer send/receive group text messages from a mix of phone users (Iphone & android). i have no problems sending group messages to all iphone users. I also cannot send anything but text to any non-iphone users (no pictures, gifs, etc).

Question

 • Xfinity Mobile

859

10

Accepted Solution

Closed

whtm DO NOT DELETE ABC27

KEEP WHTM !!!!! Do NOT Delete WHTM ABC27!!

Question

 • Channels and Programming

448

10

Accepted Solution

I need to replace a defective xfi (wireless) TV box

I have troubleshooted this thing to death with chat assistance. This is the only wireless TV box that doesn’t work. Works for a while then disconnects (this is the only box that drops) and the only way to fix is to unplug and replug (endlessly). Impossible to reach a live person to help with this.

Question

 • Non-X1 Service

82

1

0

Accepted Solution

Charged a $100 "installation fee" for a technician visit, after being told that due to Xfinity's faulty equipment, it would be free.

We were charged a $100 "installation fee" for an in-home technician visit, after being told by both the technician and the customer service agent, who made the original appointment that there would be NO charge if the problem was due to Comcast equipment. These are the facts: we were having constan

Question

 • Billing

93

2

0

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MeTV

For whatever reason(s) Xfinity decided to drop MeTV on September 1, 2022. It used to be on channel 302 in the Portland Oregon area (I live in an area where it is impossible to receive OTA (over the air) television programming).  It was supposed to be available on channel 1197 on September 13,

Question

 • Channels and Programming

4K

25

Accepted Solution

Porting an existing number from another carrier - replacing my phone number on my activated Xfinity phone.

The subject more or less says it all, but just in case, here are all the details: I have an existing account with Consumer Cellular I recently opened a new account with Xfinity I activated the Xfinity phone, accepting a new number instead of porting over my existing phone number I de

Question

 • Xfinity Mobile

114

3

0

Accepted Solution

Locked out of second Comcast email, "The entered credential or authentication information does not work or are no longer accepted..."

I have two Comcast emails, [Edited: "Personal Information"] (listed as "Email" under Accounts) and [Edited: "Personal Information"]. (listed as "cmaveus" under Accounts). For some time now I've been unable to access [Edited: "Personal Information"], I get a pop up in my other email saying "Error: T

Question

 • Email

172

2

0

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