Visitor
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1 Message
Cable not getting buried and it's been months what do I do?
It has been months and no one has come out to burry the cable. There are JULIE flags all over my yard, I cannot mow, and I'm afraid my neighbor kids are going to trip over it when they go through my yard. I have called multiple times and have gotten no where on this.
Can you tell me exactly when someone is going to come to burry the cable? I was told I had to make an appointment but no one ever told me when that was and a person said each time I called my appointment got pushed back, but as far as I know they never gave me a date or time or anything.
Accepted Solution
XfinityJeniece
Official Employee
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3.1K Messages
21 days ago
Hey there, user_q733j4, thanks for reaching out through Xfinity Forums regarding the line issue. We want to ensure that this is resolved for you once and for all. I would be upset if I couldn't mow my lawn, too, and we do not want anyone to trip! You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
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