Cancel TV Plan but keep internet

I've tried several ways to cancel this TV plan that I don't use, but your website is not being very cooperative. I want to keep my internet plan.

Responses

Accepted Solution

XfinityThomasD

Official Employee

•

1.3K Messages

2 days ago

user_14fcl0 Our team is here to help review options to keep internet alone. Please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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