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ANSWERED: How to Add, Invite, and Manage Users on Your Xfinity Subscriber Account

If you want to give other members of your household access to your master Xfinity account, you can create up to six distinct usernames online.By adding a user, you allow him or her access to manage your Xfinity services (billing, account information, etc.) and access your subscriptions such as X1 TV

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 • Internet

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ANSWERED: How to find your Xfinity Wifi network

Question   My Comcast Internet services were just installed, how do I find my WiFi network?     Answer   The following instructions are for Xfinity Wireless Gateways only. If you use an approved third-party modem or router for your Internet services, please refer to its user manual.   Your Xfinity

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 • Internet

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ANSWERED: Got an Xfinity orange cable in your yard?

***Created by our Community Experts***             Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a drop. Temporary drops are typically orange. Techs will sometime run temporary drops so customers don't need to wait for service. The drops are not dangero

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 • My Account

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ANSWERED: How to get help with your Xfinity Visa Card rebate

***Created by our Community Experts*** If you are eligible for a rewards card, check the status here:  https://www.xfinityrewardcenter.com/   Use your account number, it will show a time line that tells you how close you are to receiving your rebate. &

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 • My Account

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ANSWERED: Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail)

***Created by our Community Users***   If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you)   1) Your account has been blocked 2) There has been unusual activity on your account 3) To update you

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 • Internet

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ANSWERED: Side by side comparison of all Xfinity X1 Remotes

There are different remotes for our X1 boxes. This article is designed to give you information about these different remotes.    XR2 Specifications: Manufacturer: Comcast Model Number: XR2  Overview: The Comcast XFINITY TV XR2 remote will control Comcast TV boxes running the XFINITY TV on the X

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 • TV

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ANSWERED: How to turn off/on your Xfinity Wifi Networks

Question   Need to turn off the 5gz Wifi network and only run the 2.4gz so I can install my security cameras (Zmodo), how do I do this?   Answer   Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your ho

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 • Internet

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ANSWERED: How to Self Install and Activate Your Internet Equipment

This article guides you through the steps to self-install and activate your Internet equipment. It covers both Xfinity Gateways and third-party modems or routers.If you are replacing a device already installed in your home, be sure to disconnect that device before continuing. Ways to Activate

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 • Internet

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ANSWERED: What is the Xfinity XG1v4 TV Box and how does it work?

The Arris XG1v4 is an HD DVR device that supports HDR10, 4K, and Bluetooth 4.2 capability. It will be available via a self install kit and limited professional installation only for X1 customers, and regions can expect to continue using a mix of XG1s for new X1 installations. It works with the XR2,

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 • TV

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ANSWERED: Xfinity CableCARD Activation and Pairing Self-Installation Setup

For more information and frequently asked questions about CableCARDs, learn about CableCARDs. For details on how you can get a CableCARD to activate your Xfinity TV service on CableCARD-compatible retail devices, read about obtaining a CableCARD. CableCARD Self-Install Setup Instructions To comp

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 • TV

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ANSWERED: How to Return Your Xfinity Equipment

Question   How do I return my leased equipment back to Xfinity?   Answer   How to Return Your Xfinity Equipment Whether you're moving, upgrading devices, or canceling a service, we can help!Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the devic

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 • My Account

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ANSWERED: End-of-service announcement for NortonLifeLock subscription offered by Comcast

***Created by our Community Experts*** As of January 1, 2021 NortonLifeLock and Comcast have terminated their partnership in relation to Norton Security Online and Norton Security Suite. An email communication has been sent out by Comcast to all the Comcast customers explaining this change. A

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 • Internet

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ANSWERED: What is Xfinity Home

Xfinity Home - gives you peace of mind with a total home security and automation solution. Look after your home, family and valuables from anywhere using your computer, tablet or smartphone. Get 24/7 professional monitoring on a secure network, and remotely control your home from one easy-to-use web

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 • Home Security & Control

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ANSWERED: How to Export/Import NSS Identity Safe Data

***Created by our Community Experts***   EXPORT Identity Safe Data If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in) You will b

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 • Internet

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ANSWERED: Learn about what a home network is and why you need one.

A home network is a group of devices – such as computers, game systems, printers, and mobile devices – that connect to the Internet and each other. Home networks connect in two ways: A wired network, which connects devices like printers and scanners with cables A wireless network, whi

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 • Internet

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ANSWERED: Top 10 Internet Security Tips from Xfinity

Help secure your devices, your personal information, and your family against online threats with easy-to-use Internet security tips. Print a copy for easy reference. The risks are real, but the solution is clear   Install Norton™ Security Online Help shield your PC, Mac, and mobi

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 • Internet

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ANSWERED: What is the Xfinity Stream App on Xfinity TV Partner Devices?

Comcast is working with equipment manufacturers to bring the Xfinity Stream app to compatible Roku devices, Samsung Smart TVs, LG Smart TVs and other Partner Devices. The Xfinity Stream app offers live broadcast channels, linear cable channels, cloud recordings and video on demand, all without havin

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 • TV

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ANSWERED: How to improve your Xfinity Wifi

Many factors may impact WiFi connectivity in your home. Take the following into consideration for better WiFi performance: Check Gateway/Router Placement Place your Gateway, modem or router in the most central location of your home, preferably on the main floor i

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 • Internet

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ANSWERED: How To Update Your Xfinity Email POP Port Settings

To better protect your Xfinity email username and password from being compromised, third-party email applications (Outlook, Apple Mail, Thunderbird, etc.) through a non-encrypted connection are now required to use a secure outgoing mail server.If you use a third-party email application, you’ll need

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 • Internet

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ANSWERED: How to Make International Calls with Xfinity Voice and Xfinity Mobile

Question How do I call internationally with my Xfinity Home Phone or Xfinity Mobile?   Answer   Xfinity Home Phone Easily stay connected with friends and family around the world!   With the XFINITY Voice Unlimited plan, you can make calls to nearly half th

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 • Phone

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