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ANSWERED: How to get help in the Xfinity My Account App?

The Xfinity My Account app now allows you to ask for help and receive specific solutions and self-help options available within the app.The Xfinity My Account app will examine your recent account history - including any service errors, outages, appointments and self-installations - and provide smart

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 • My Account

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ANSWERED: What is Xfinity Home?

Xfinity Home - gives you peace of mind with a total home security and automation solution. Look after your home, family and valuables from anywhere using your computer, tablet or smartphone. Get 24/7 professional monitoring on a secure network, and remotely control your home from one easy-to-use web

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 • Home Security & Control

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ANSWERED: How to use Xfinity X1

X1 Overview and User Guide Xfinity X1 is simply extraordinary!/ What is X1? X1 delivers the simplest, fastest and most complete way to access all your entertainment on all your screens. Not a customer yet? Order Xfinity X1 and watch more of what you love in one place! With X1, you experie

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 • TV

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ANSWERED: How to Pay Your Bill Using Apple Pay?

You can now pay your bill online using Apple Pay in the Safari web browser with a compatible Apple device. To use Apple Pay, you must first add a credit or debit card to your Apple Wallet. To learn about device compatibility and how to set up and use Apple Pay, visit http://www.apple.com/apple-pay/.

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 • My Account

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ANSWERED: Cómo conseguir tu X1 menú en español (How to get your X1 menu in Spanish)

El menú de X1 se puede cambiar através del menú de Configuración Para acceder a Menu Language Settings (Configuración de idioma del menú): Presiona el botón xfinity en tu control remoto. Usa los botones de flecha hacia la derecha

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 • TV

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ANSWERED: How to Download Your Xfinity Home National Alarm Certificate?

Learn how to download your Xfinity Home Certificate of Alarm System.The Xfinity Home Certificate of Alarm System is proof of home security ownership and activation that you can provide to your insurance company. We provide the certificate when your Xfinity Home system is installed, but you can downl

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 • Home Security & Control

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ANSWERED: Getting Started with the Xfinity Home Touchscreen

Learn how to manage your Xfinity Home system using the touchscreen – the control center that offers simple touch navigation and an easy-to-use interface. Arm and disarm your system, view live video from your cameras, change settings on devices such as Lights and Thermostats, and much more.What

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 • Home Security & Control

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ANSWERED: What is the Xfinity My Account App and how to get it?

How Can I Get the Xfinity My Account App? You can download the Xfinity My Account app for free from the App Store or Google Play. Xfinity My Account App for Apple and Android Minimum System Requirements

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 • My Account

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ANSWERED: How to clear your Internet browser history?

Question: How to clear your Internet browser history?   Solution: ***Created by our Community Experts***     Firefox: Click ‘History’ from browser menu Click ‘Clear Recent History’ Set ‘Time range to clear’ as `Everything` Check Cookies &am

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 • Internet

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ANSWERED: How to restart the Xfinity Home touchscreen?

Learn how to resolve a frozen screen issue when using an Xfinity Home touchscreen.What You'll Need Xfinity Home The Home Station or touchscreen with a frozen screen Phillips-head screwdriver Reset Xfinity Home Station Carefully place the Xfinity Home Station face down and remove the stand by gen

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 • Home Security & Control

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ANSWERED: How to Prevent an Xfinity Home False Alarm

False alarms can pull first responders away from real emergencies, cost you monetarily through fines from local authorities and create a public nuisance. Keep these tips handy to prevent false alarms in your Xfinity Home system. Tips for Preventing False Alarms Know your system. Read the Getting S

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 • Home Security & Control

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ANSWERED: How to Troubleshoot Your Xfinity TV with the Xfinity My Account App

Issues with your TV service? You can check its status, try to fix it yourself or request a call back from us for help - all on the Xfinity My Account app on your mobile device. Issues with Xfinity Internet and/or Voice? You can try to fix your other Xfinity services like Internet or Voi

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 • Mobile Apps

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ANSWERED: What is the Xfinity TV Remote App and how does it work?

Set Up the Xfinity TV Remote App Once you set up the Xfinity TV Remote app, you can use your mobile device just as you would a remote. This includes Voice Remote functionality for X1 customers. Setting up the Xfinity TV Remote App Download the Xfinity TV Remote app from the iTunes App Store 

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 • Mobile Apps

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ANSWERED: Xfinity Stream Minimum Requirements

Xfinity Stream App Learn which devices are compatible with the Xfinity Stream app, and see the Xfinity Stream app requirements for streaming or downloading programs. Note: The Xfinity Stream app is available to all customers with Xfinity service. Features vary depending on your services. Android

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 • Mobile Apps

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ANSWERED: Looking for the SEC Network or the SEC alternate channel(s) in your area?

Looking for the SEC Network or the SEC alternate channel(s) in your area?   Try the SEC Channel Finder online:http://www.getsecnetwork.com/   Also check outhttps://customer.xfinity.com/local-channel-lineup     SEC Network determines which game will be available on their primary

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 • TV

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ANSWERED: Understanding taxes, fees and other charges on your Comcast bill

We're committed to delivering the entertainment and services you rely on today - and the new experiences you'll love down the road. From time to time, we may adjust service prices and fees. These increases help us consistently improve our network, products and services, as well as cover the rising c

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 • My Account

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ANSWERED: What to Do If You Can't Make Calls with Your Xfinity Voice Service

What to Do If You Can't Receive Calls with Your Xfinity Voice Service Here are a few solutions to try when it appears your phone service isn’t working. Troubleshooting tips If you're having trouble receiving phone calls with your Xfinity Voice service, try whichever of the following steps a

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 • Phone

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ANSWERED: How to improve your Xfinity Wifi

Many factors may impact WiFi connectivity in your home. Take the following into consideration for better WiFi performance: Check Gateway/Router Placement Place your Gateway, modem or router in the most central location of your home, preferably on the main floor instead of the attic or basement

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 • Internet

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ANSWERED: How to lower your Comcast bill

Question  Can you please help me lower my bill? I am a current customer and there does not appear to be any "deals" available for current customers.   Answer ***Created by our Community Users*** Regarding promotional discounted offers, Comcast offers what they call "Promo Pricing" for the first 6 mo

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 • My Account

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ANSWERED: End-of-service announcement for NortonLifeLock subscription offered by Comcast

***Created by our Community Experts*** As of January 1, 2021 NortonLifeLock and Comcast have terminated their partnership in relation to Norton Security Online and Norton Security Suite. An email communication has been sent out by Comcast to all the Comcast customers explaining this change. As a

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 • Internet

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