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Free Preview of MLS Season Pass from February 22 – March 2 on X1 and the Xfinity Stream App
You’ve Never Seen MLS Like This On January 29th, Comcast and Apple unveiled a new integrated viewing experience for MLS Season Pass just in time for the start of the 2025 season. Full Press Release New for the 2025 season, MLS Season Pass will be available directly to Xfinity customers on X1 and the
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X1
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Hurricane Beryl – Services Fully Restored, Xfinity WiFi Hotspots Closed
We hope everyone has stayed safe following Hurricane Beryl and the more recent severe weather in the Houston, TX area. We’re happy to say that all of customers’ services should be fully restored, as of Tuesday, July 30. We understand how crucial staying connected is and apologize for the extended do
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Announcements
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Preparing for winter storms in the Northeast
We’re prepared for snow, wind and other wintry conditions this week in New England. From our technology to our people, here’s how we get ready for winter storms – and how you can ensure your home and business are ready too. Our Network and People Are Prepared 24×7 We have built proac
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Customer Service
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How to bring your own device (BYOD) to NOW Mobile (Answered)
***Updated 6/23/2026*** BYOD and update your network to NOW Mobile. Keeping your phone number You can keep your current phone number when joining Xfinity Mobile. Xfinity accepts phone numbers from all service providers. You just need some account details from your previous service provider. Go to Ca
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Xfinity Mobile
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Why won't my mobile device activate? (Answered)
***Updated 6/23/2026*** Activating your device is easy, but sometimes there can be issues. We'll help you get it working. Having trouble setting up your mobile device? Here are a few things to check: Select Set Up Over WiFi when activating your device.Confirm that "Xfinity Mobile" appears at the top
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Xfinity Mobile
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Unlink Works with Xfinity devices from Xfinity Home (Answered)
***Updated 8/25/2026*** Learn how to use the Xfinity Home app to unlink your Works with Xfinity devices from your Xfinity system. What you'll need Xfinity Internet or Xfinity HomeAccess to the Xfinity Home appYour Xfinity Home username and password Difficulty Easy Unlink your device Caution: This pr
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Home Security & Control
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Xfinity WiFi Hotspots app to be retired
To further simplify your mobile app experience, we’re retiring the Xfinity WiFi Hotspots app, which will no longer work starting January 29, 2024. You can now view a map of all available Xfinity WiFi hotspots and securely auto-connect to them using the Xfinity app. To auto-connect to secure WiFi hot
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Announcements
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Xfinity Mobile Offers
What is Xfinity Mobile? Everything You Need to Know Mobile Xfinity Mobile is a powerful 5G nationwide network with millions of secure WiFi hotspots available exclusively for Xfinity Internet customers. Check out our latest money-saving offers to see how much you can save compared to your current pla
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Announcements
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Xfinity Launches New National Video Plans with Simple, All-In Pricing
One Simple Price for the Best Value in Entertainment We are excited to unveil our all-new lineup of national video plans from Xfinity, designed to deliver simplicity, transparency, and unbeatable value. With straightforward pricing, premium X1 features included, expanded DVR storage, and new ways to
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Channels and Programming
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What charges appear on my Xfinity Mobile bill? (Answered)
***Updated 6/2/2026*** Your monthly Xfinity Mobile bill provides a summary of charges, minutes, messages and data used, as well as the status of your payments. Billing details Your bill may include: Data chargesTaxes, fees, and other charges These may include tablet or smartwatch line fees, plus tax
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Xfinity Mobile
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ANSWERED: What is Port Triggering and how to set it up on the Xfinity Gateway?
***Updated 5/5/2026*** Port triggering is an advanced setting for your wireless gateway that is typically used to improve online gaming and online chat applications. By configuring this setting, your WiFi network will be able to communicate with a designated server, and you will have greater control
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Internet
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Expert Week – Expert Stats
Our Experts provide a wealth of knowledge and expertise to the forum. Like the true MVPs they are, we would like to spend day 3 of our Expert Week highlighting some of our team’s collective forum stats. Total New Posts: 19K+ Total Replies: 219K+ Likes Received: 17K+ Authored Marked Accepted Solution
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Announcements
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ANSWERED: How to protect yourself from fraud?
We’re committed to helping you stay protected Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. We have multiple layers of security that automatically detect and block hundreds of thousands of cyber events every second a
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Internet
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How many device payment plans (DPPs) can I get with Xfinity Mobile? (Answered)
***Updated 6/23/2026*** You may be eligible to buy phones, tablets, and smartwatches on DPPs with Xfinity Mobile, based on your credit screening or your payment history as an Xfinity customer. If you qualify, you’ll have a certain number of eligible lines with a total DPP dollar limit. E.g., you may
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Xfinity Mobile
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Xfinity Mobile FAQs (Answered)
***Updated 5/31/2026*** What is Xfinity Mobile? Available exclusively for Xfinity Internet customers, Xfinity Mobile connects you to intelligent WiFi where it counts and 5G everywhere else. Get ultra-fast WiFi speeds at home and on the go with WiFi PowerBoost, only from Xfinity Mobile. Our data opti
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Xfinity Mobile
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How do I reset my voicemail PIN for Xfinity Mobile? (Answered)
***Updated 6/17/2026*** If you forgot your Xfinity Mobile voicemail PIN or want to change it for any reason, follow the steps for your device below. You do not need your PIN to access messages through the voicemail app on your phone. However, you will need it to call in to listen to your voicemails.
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Xfinity Mobile
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What Makes the Xfinity network a Smart Network?
Internet When we call the Xfinity network smart, we’re not reaching for a buzzword. We mean a network that uses AI, software, and an edge-native design to monitor itself, fix itself, and keep getting better — without tearing up your street to do it. A network that watches and heals itself The intell
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Your Home Network
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What's Xfinity Home?
Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity. What you'll get Xfinity Home comes with different options depending on your service tier and equipment package. Equipment choices c
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Announcements
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Use the Xfinity Voice Call Forwarding feature (Answered)
***Updated 8/31/2026*** Xfinity Voice offers flexible call forwarding options to help you manage incoming calls. Whether you want to forward all calls, specific calls, or use multiple numbers, this guide walks you through the setup process using the Xfinity website or app. Xfinity Voice supports thr
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