Xfinity Mobile FAQs (Answered)

***Updated 5/31/2026***

What is Xfinity Mobile?

Available exclusively for Xfinity Internet customers, Xfinity Mobile connects you to intelligent WiFi where it counts and 5G everywhere else. Get ultra-fast WiFi speeds at home and on the go with WiFi PowerBoost, only from Xfinity Mobile. 

Our data options are designed to save you money and serve your needs. Our Mobile Plus* plan includes phone upgrades anytime, giving you guaranteed discounts on upgraded phones and included device protection at no additional cost. With our Mobile Select option, you can save hundreds over Verizon, AT&T, and T-Mobile.

*Service availability varies by location.

Am I eligible for Xfinity Mobile?

Xfinity Mobile is only offered to our Xfinity Internet customers. If you don't have Xfinity Internet yet, sign up now and begin using our mobile services. This does not apply to prepaid Xfinity Internet customers.

How is coverage in my area?

Enter your address or ZIP code to explore our network coverage and millions of secure Xfinity WiFi hotspots in your area.

What type of mobile plans does Xfinity Mobile offer?

Our options are designed to save you money and serve your needs. Our Mobile Plus* plan includes phone upgrades anytime, which provide guaranteed discounts towards upgraded phones and device protection included at no additional cost. With our Mobile Select option, you can save hundreds over Verizon, AT&T, and T-Mobile.

For Xfinity Mobile Broadband Disclosures visit: xfinity.com/mobile/policies/broadband-disclosures.

Learn how our mobile plans work.

How much will I pay per month?

The monthly price depends on how many phone lines you have on your account and which mobile plan you choose:

• Mobile Plus*
• Mobile Select 

To get multi-line pricing with our latest plan, you can upgrade your plan by heading to your account online or in the app. See how to upgrade to the latest plan.

If you select Tablet Unlimited data, you’ll be charged $20 for each line. Tablets are not included in multi-line pricing.

If you add a paired or standalone smartwatch you’ll be charged $10 for each line. Smartwatches are not included in multi-line pricing.

As an Xfinity Mobile customer, you may qualify for up to 12 phone lines and 10 smartwatch and tablet lines available on your Xfinity Mobile account. In addition to your data charges, we apply monthly charges such as taxes and fees, which are based on your location.

If you choose to buy your device with a device payment plan (DPP) or add Xfinity Mobile Care (XMC), those amounts are charged on your bill as well. If you choose to get AppleCare+ you will pay a one-time charge at the time of buying your new device. To help you understand your expected charges, we’ll  give you an estimated monthly bill before you check out.

*Service availability varies by location.

View more pricing details.

What is the All-in Tablet & Watch Plan credit?

If your combined tablet and smartwatch monthly cost is more than $35 per month, you will get an All-in Tablet & Watch Plan credit automatically applied to your bill (taxes and fees apply). This discount can apply to up to 10 tablet and/or smartwatch lines on the account.

What are the eligibility requirements for the All-in Tablet & Watch Plan credit?

You must have at least one phone line on Mobile Select or Mobile Plus and a combined monthly tablet and smartwatch cost exceeding $35 per month.

What happens to the All-in Tablet & Watch Plan credit if I remove smartwatches and tablets from my account?

If you remove lines but still qualify for the All-in Tablet & Watch Plan credit with your remaining watch and tablet lines, you continue to see the correct All-in Tablet & Watch Plan credit which will be automatically updated based on the number and types of connected devices (smartwatches and tablets) on the account.

If you remove smartwatch or tablet lines and drop below $35, you return to regular pricing per plan.

Will I be able to switch between mobile plans on the go?

Yes, you can switch between mobile plans using the Xfinity app, over the phone, or in an Xfinity Retail Store.

• If upgrading tiers, you will see the change in your bill and service immediately.
• If downgrading tiers, you will see the change take effect at the start of your next billing cycle.
• You will see only the mobile plans associated with your current plan when you log in to the Xfinity app.

How will I know when my service charges will start?

Your billing cycle starts the moment you activate your device, or seven days after device shipment — whichever comes first. Your card will automatically be charged 20 days after your billing cycle ends. You can also make a one-time payment after your billing cycle ends but before your card is automatically charged.

Here’s a sample of a billing timeline:

• December 6: Device ships
• December 13 (seven days later): Billing cycle begins
• January 12: Billing cycle ends
• February 2 (20 days after your billing cycle ends): Payment is due

Is there a term contract I need to enter to receive services?

There is no term contract required when you sign up for Xfinity Mobile service.

• You can cancel service anytime without paying an early termination fee.
• Learn more about our satisfaction guarantee.

I’m switching to Xfinity Mobile. Will Xfinity Mobile pay the early termination from my old service provider?

We understand that switching service providers can be a big decision. While we don't cover your remaining balance or early termination fees from your current service provider, we do have exciting promotions that might help!

To learn more about our current offers, please contact us or visit your nearest Xfinity Retail Store location. We're here to help make your switch to Xfinity Mobile as smooth as can be!

Why is my Social Security number (SSN) required?

SSNs are required to become a new Xfinity Mobile customer. This requirement is in place to protect you and prevent fraud.

How can I monitor my data usage each month?

Keeping tabs on your data usage is a smart move. You can log in to your Xfinity Mobile account to view your monthly data usage in the My Data section of the Activity page online. Or you can use the Xfinity app to view Mobile lines and data usage in the Services tab under the Mobile services card. For more details, check your data usage or view your monthly data history.

How do I switch my mobile plan?

You can switch between data options in your account online or through the Xfinity app. For more details, see how to change mobile plans.

What devices do you offer?

We offer the latest and greatest devices from Apple, Google, Samsung, and Motorola. We also have great accessories like wireless headphones and protective phone cases.

Can I bring my own phone number?

Yes. We accept phone numbers from all U.S. service providers so it's easy to bring over your number when you sign up for Xfinity Mobile. For more details, check if you can keep your current phone number with Xfinity Mobile or NOW Mobile.

Can I bring my own phone?

Yes, you may be able to bring your own device (BYOD) to Xfinity Mobile. Check your phone's compatibility and order a SIM card.

Can I use Xfinity Mobile outside the U.S?

Yes. our latest plans include unlimited data while you’re abroad in over 215 covered destinations and all Xfinity Mobile plans, including legacy plans and By the Gig, come with unlimited international calls and texts while roaming internationally. 

If you’re on a By the Gig or a legacy plan:

• Add Global Travel Pass to any line to pay a flat daily rate for data while you’re abroad in over 215 covered destinations. If you don’t add Global Travel Pass in the over 215 covered destinations, you will incur data roaming charges of $0.30 per MB.
• Add the Mexico and Canada Unlimited Pass to any line to pay a flat monthly rate to get unlimited calls  to those countries and 5 GB of data while traveling in those countries. If you don’t add the Mexico and Canada Unlimited Pass, you will incur international calling charges for calls to Mexico and Canada of $0.03 per minute and data roaming charges in Mexico and Canada of $0.30 per MB.

If you choose not to add a pass, you can still use your phone in 215+ destinations for calls and texts free of charge. For more details, check if you can use Xfinity Mobile when traveling internationally.

Does Xfinity Mobile offer satellite service?

In addition to Xfinity Mobile’s cellular and WiFi connectivity, Xfinity also offers the latest phones with satellite connectivity. Satellite service helps customers stay connected by connecting directly to satellites in space. This is especially helpful in areas where regular WiFi or cell service isn’t available, like remote or rural locations.

A key benefit of satellite connectivity is Satellite SOS (eSOS) messaging, which gives you the ability to reach emergency services via text message if you don’t have traditional coverage. You’ll need a clear view of the sky to connect.

How can I protect my phone?

Customers on our latest plan with Mobile Plus* have Xfinity Mobile Care Plus (XMC Plus)* device protection included and protection for all connected devices (smartwatches and tablets) on their account. 

For all other customers, we offer phone protection through XMC. We also offer the option to get AppleCare+, which offers 24 months of coverage, for a one-time charge at the point of sale when you order your new device.

*Service availability varies by location.

What does “device protection for life” mean with XMC Plus?

Device protection for life with XMC Plus means you keep device protection as long as at least one phone line on your account is on a Mobile Plus plan.

Your covered devices include:

• Your smartphone on the Mobile Plus* line
• Any tablets and smartwatches on your Xfinity Mobile account

XMC Plus includes help for things like accidental damage, broken screens, device problems, and loss or theft. New devices you buy from Xfinity are covered automatically. If you BYOD to Xfinity Mobile on a Mobile Plus plan, certain XMC Plus benefits start 30 days after you enroll.

If you change plans, remove your Mobile Plus line, or no longer qualify, your device protection may end. For more details on what’s included with XMC, see the XMC overview.

*Service availability varies by location.

What’s the easiest way to place an order?

Placing your order online is the easiest way to get started with Xfinity Mobile. If you prefer to do this in-person, our store locator can help you find the closest Xfinity Retail Store near you.

What are my shipping options?

All orders ship free in two business days. Shipped pSIM cards may take up to five days.

How will I know when my order has shipped?

To track the status of your order, log in to your Xfinity Mobile account and visit the Billing page. From there, click your order to view your tracking details. For more details, see how to track and receive Xfinity Mobile or NOW Mobile orders.

Can I use an alternate shipping address?

New phones and devices can only be shipped to the account address on file. This security measure helps prevent fraud and ensures that the device is delivered to the customer on the account.

Can I pick up my new device at an Xfinity Retail Store if I order online?

If you ordered your Xfinity Mobile device online, you will have to wait for it to arrive in the mail.

You can use the tracking number from your order receipt for an update on timing or check on your order status in the Billing section of your Xfinity Mobile account.

Do you currently offer any promotions?

You can always check the Xfinity Mobile website for our latest deals and exciting offers.

For Xfinity Mobile Broadband Disclosures visit: xfinity.com/mobile/policies/broadband-disclosures.

What happens to my Xfinity Mobile account if I move or cancel my Xfinity service? 

Please visit What happens if I move to a new address or cancel my Xfinity Internet, Xfinity Voice, or Xfinity TV services? to learn how your Xfinity Mobile account will be impacted when moving or canceling Xfinity services.