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Ongoing Audio/Video Output Issues

Hello, I'm a first-time poster living in the Portland, OR, area. I'm having a problem with output from my X1 box (live TV/DVR/apps) where both the audio and video keep cutting out for a second or two every minute or so. And, sometimes, the TV screen goes completely dark when the audio/video cuts out

Question

 • X1

113

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0

Accepted Solution

Daily updates

Can I turn off daily updates. Every morning I have to reset both the tv and remote. It seems that all my activation steps are erased every night after the updates. This is extremely annoying.

Question

 • X1

163

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Accepted Solution

Bill says I owe money for data usage - it was a free month

I received a bill stating I owe $20 for data overage. First, this was a "courtesy" month of overage data and now I am being charged for it. Second, as many have stated elsewhere on this forum, my data usage suddenly jumped through no fault of my own. Nothing changed in our home and we don't us

Question

 • Billing

81

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0

Accepted Solution

Low downstream power levels

I've been having low download speeds and intermittent loss of connection with our modem. It looks like the downstream power levels are low. I've tried replacing the splitter to the modem and even running the line directly into the modem, but it hasn't seemed to help much. A few channels are in spec,

Question

 • Your Home Network

188

4

0

Accepted Solution

Modem losing connection / Internet drops

Yesterday I had an unscheduled Xfinity technician show up for a maintenance task. Prior no issues were noticed on my end.  He replaced the line going from my house to the pole.  Shortly after the internet started intermittently dropping.  Currently the connection is stable and below

Question

 • Your Home Network

136

3

0

Accepted Solution

Can't add unlimited data. Please help

I've tried to add unlimited data to my plan several times over the last few months, but it never goes through and says temporarily unavailable.  Please help

Question

 • Customer Service

53

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Accepted Solution

promotions

looking for good promotions in salem oregon area that would get down to around 150, internet and tv only if possible 

Question

 • Customer Service

48

1

0

Accepted Solution

Viewing old bills

I need to view some of my old bills from 2016-2019. The website doesn't go back that far. How can I do that?

Question

 • Billing

68

1

0

Accepted Solution

Closed

Canceled last month. Still billing me for this month.

Hello. I canceled my xfinity internet service last month before this month's service date started. I spoke to customer service to cancel, and they thanked me for being a good customer and assured me there would be no further billing. When I saw a bill for this month's service pop up on my account, I

Question

 • Billing

179

4

Accepted Solution

Rewards tier wrong

Hello, I am trying to get my rewards tier to the correct one. Shows me as platinum when I should be diamond. I have tried to submit a request online but it says only the primary account holder can do it. I am the primary account holder. I have talked to customer service on the phone and they told me

Question

 • Customer Service

166

6

0

Accepted Solution

how to change preference setting for emails

I want the feature of emails being auto-changed to READ turned off. Its annoying to have to keep toggling to UNREAD everytime i open my email account or accidently land on the email i marked as UNREAD 

Question

 • Email and Web Browsing

34

1

0

Accepted Solution

Requesting help w/ Xfinity Authenticator - no longer sending push notifications

Hello - I have been having issues with my Xfinity Authenticator (iOS) app which is no longer receiving push notifications. I have unenrolled the credential and re-enrolled it to ensure it is "clean" and has been setup correctly. After re-enrollment, I can launch the app when I have initiated a login

Question

 • Xfinity My Account App

88

1

0

Accepted Solution

Closed

Many critical T3 errors in cable modem log

I'm troubleshooting some connectivity issues, can anyone interpret this status log from my cable modem and let me know if there's anything I should be concerned about or look further into? Last 6 characters of MAC addresses have been removed Time Priority DescriptionTue Mar 08 11:20:08 2022

Question

 • Your Home Network

228

6

0

Accepted Solution

Closed

Technician Cannot Transfer My Internet Service to My New Apartment - Should I be Charged?

Technician came today to install my service (moving prior Internet service to new apartment in the same apartment building - all wired for Xfinity). He cannot do so as he stated that the line appears to be cut somewhere outside of my apartment. I was told that a technician would be scheduled to repa

Question

 • Billing

73

2

0

Accepted Solution

Can't access some websites

It's happening again! I see other people with this problem so I know I am not alone here. Using different computers and different browsers all give the same error message no help. Restart modem, check IP, it's not blacklisted, all computers malware checked. Everything worked fine yesterday get u

Question

 • Your Home Network

437

6

0

Accepted Solution

Switch to Internet Only

I'd like to switch to an internet only plan. Can someone help me with this?

Question

 • Customer Service

73

1

0

Accepted Solution

How can I get to talk to a real person to solve my service problem?

I am paying for stream service to watch TV online. However, for the last 3 days the stream service is not working. The message asks to clear the browser's cache (Error TVAPP-00114). After clearing the cache, nothing changes. Logging in from a different computer or browser says that I am not an Xfi

Question

 • Customer Service

157

2

Accepted Solution

Xfinity Mobile To Xfinity Mobile User Issues Not Receiving Texts Or Calls Only To 1 Specific Person???

This is a bit of a strange issue so I'll do my best to describe it. I have been an Xfinity Mobile user since September 2021, having switched from Tmobile to Xfinity Mobile.  I use a Samsung S21.  I've been satisfied so far and have not had any issues and I also kept the same phone number

Question

 • Xfinity Mobile

282

3

0

Accepted Solution

Slow Download Speed on Dell

I pay for 600Mbps. Everything works fine on my network except 2 Dell computers (1pc & 1 Laptop)  They both only show about 50Mbps download.  They have the correct upload speeds.  I have already removed the Smartbytes programs.  Before that I couldn't even get to 50mbps. 

Question

 • Your Home Network

90

2

0

Accepted Solution

My TV’s are losing the color on apps and the guide channel numbers

Every evening and now this morning the apps have no color or names. Guide has no numbers or names. Now every TV, gets horrible at night. Have rebooted everything. I pay for largest EXTREME PACKAGE plus every TV option but Showtime. Even playing a recording I can’t see the colors at th

Question

 • X1

165

2

0

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