May I change my username from the given one ( with the letters & numbers) ?

This is probably the wrong place to post this but trying to contact Xfinity to find out where the Roku device is, that the sales agent offered over 3 months ago on service sign up.

I periodically get returned email with permanent errors. These can be from a distribution list or to individuals.  The addresses on the distribution are from comcast, aol, gmail, snet, and hotmail.  The individual failure is most often from aol.  Most of the time, all the addresses w

I received a text from the same source that sends Xfinity codes when signing into my account. However, it seems suspect. The text says "Hi {my first name), it's Xfinity Assistant. To ensure you get the best experience Xfinity proactively monitors the networ. Our tools have identified an issue wit

I own my own Arris SB8200 modem, and I thought I had just forgotten my password for the modem’s config page (at http://192.168.100.1) but I have performed Arris’ “30-30-30” factory reset procedure twice and neither “password” nor the last eight of the modem S/N works as the default admin password.

Has anyone connected a Blink wireless camera system to their network with Xfinity? I can't get mine to connect, and I get an error message "Could not get an IP address." I've tried all of the troubleshooting (reset modem, reset Blink sync module, etc.) I've also tried releasing and renewing my IP ad

We had an above ground line set up to restore service to our home. While waiting for the line to be buried, lightning struck near our house. It fried equipment connected to the modem and cable boxes including tv, receiver, sound bar, router, etc.  Only electronics that we’re connected to the d

Due to a potential $50 + cost increase for the Triple Play, I am considering downgrading to internet only. What are the options and costs associated with this? I am a Xfinity mobile user as well

It happens spiritic, but when watching any program or channel, the picture will freeze, and volume gets cut out. Reminds me of the old dial up and buffering. I've tried restarting, refreshing and unplugging, nothing seems to help

Reporting a low hanging wire at <edited: removed personal information>

I have an Xfinity supplied ARRIS Group, Inc. TG1682G modem/router. Around the second week of May 2022, my DMZ stopped working and it had been working since 2018. And up until May 2022, I was able to set everything up via the 10.0.0.1 address after logging in.  But now everything is requi

I applied for the ACP through the national site, was approved by them, then filled out the Xfinity in early July that said I should hear more within 48 hours. On July 6th, I got two "order confirmation" emails that say my ACP application is in progress, but haven't heard anything since then. 

I need to downgrade to internet only! There are NO options on line and can NOT get a CS Person on the phone. I have a bundle (TV, phone & internet). Please Help!!

Hello, I would like to remove the carefree minutes world select 300 add on from my Xfinity voice account because I haven't been making very many international calls lately but there doesn't seem to be a way to remove it online.

How do I change the shipping address of the starter kit? I am a new Xfinity customer activating service before I move into a new apartment. I need to change the shipping address for my starter kit to be my current address. This option was not offered during the order process. How do I change it?

Saw another user with a similar issue. I've had no issues for the past few years running a NETGEAR Gateway C7000v2. Now my internet speeds dropping to 30mbps or less, and sometimes I lose internet all together. Just started happening in the last couple days. Posting my Event Log and Cable connect

I start watching a recorded show and stop watching it. I go back to finish it and press watch. A window comes up for only a moment that says “Resume/Restart” and disappears quickly. I am unable to choose either options. This occurs with a recording that is complete as well as recordings that are sti

I got a wifi extender for my basement but the wifi does not always get recognized or allows wifi to work as fast. Should I try another wifi extender, upgrade router and ir enhance to a faster service?

Online there is conflicting information about the Motorola MB7621 compatibility with the 900 Mbps plan. Can someone clarify if this modem will "handle" this speed? Thanks.

Smart resume is not accurate at all. This has been happening for the last couple years. Comcast Customer service has no clue what customers are talking about. That’s what you get for foreign Call Centers. But isn’t it funny it’s forcing you to watch one and a half commercials instead of missing par