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Xfinity community username

May I change my username from the given one ( with the letters & numbers) ?

Question

 • Getting Started

56

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Roku device offered but not received

This is probably the wrong place to post this but trying to contact Xfinity to find out where the Roku device is, that the sales agent offered over 3 months ago on service sign up.

Question

 • Customer Service

36

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0

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Erroneous permanent email errors

I periodically get returned email with permanent errors. These can be from a distribution list or to individuals.  The addresses on the distribution are from comcast, aol, gmail, snet, and hotmail.  The individual failure is most often from aol.  Most of the time, all the addresses w

Question

 • Email

142

8

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Is this text from Xfinity Assistant valid or a phishing attempt?

I received a text from the same source that sends Xfinity codes when signing into my account. However, it seems suspect. The text says "Hi {my first name), it's Xfinity Assistant. To ensure you get the best experience Xfinity proactively monitors the networ. Our tools have identified an issue wit

Question

 • Customer Service

539

1

0

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Closed

Does XFinity firmware update reset default modem password?

I own my own Arris SB8200 modem, and I thought I had just forgotten my password for the modem’s config page (at http://192.168.100.1) but I have performed Arris’ “30-30-30” factory reset procedure twice and neither “password” nor the last eight of the modem S/N works as the default admin password.

Question

 • Your Home Network

213

4

0

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Blink wireless camera

Has anyone connected a Blink wireless camera system to their network with Xfinity? I can't get mine to connect, and I get an error message "Could not get an IP address." I've tried all of the troubleshooting (reset modem, reset Blink sync module, etc.) I've also tried releasing and renewing my IP ad

Question

 • Your Home Network

923

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0

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Equipment damage

We had an above ground line set up to restore service to our home. While waiting for the line to be buried, lightning struck near our house. It fried equipment connected to the modem and cable boxes including tv, receiver, sound bar, router, etc.  Only electronics that we’re connected to the d

Question

 • Customer Service

47

1

0

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Considering downgrade to internet only

Due to a potential $50 + cost increase for the Triple Play, I am considering downgrading to internet only. What are the options and costs associated with this? I am a Xfinity mobile user as well

Question

 • Customer Service

41

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0

Accepted Solution

picture and volume freezing, help

It happens spiritic, but when watching any program or channel, the picture will freeze, and volume gets cut out. Reminds me of the old dial up and buffering. I've tried restarting, refreshing and unplugging, nothing seems to help

Question

 • Channels and Programming

60

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Low hanging wire

Reporting a low hanging wire at <edited: removed personal information>

Question

 • Customer Service

42

1

0

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DMZ - Stopped working.

I have an Xfinity supplied ARRIS Group, Inc. TG1682G modem/router. Around the second week of May 2022, my DMZ stopped working and it had been working since 2018. And up until May 2022, I was able to set everything up via the 10.0.0.1 address after logging in.  But now everything is requi

Question

 • Your Home Network

133

2

0

Accepted Solution

Stuck at "ACP Application in Progress" since July 6th

I applied for the ACP through the national site, was approved by them, then filled out the Xfinity in early July that said I should hear more within 48 hours. On July 6th, I got two "order confirmation" emails that say my ACP application is in progress, but haven't heard anything since then. 

Question

 • Customer Service

60

1

0

Accepted Solution

Downgrade to internet only!

I need to downgrade to internet only! There are NO options on line and can NOT get a CS Person on the phone. I have a bundle (TV, phone & internet). Please Help!!

Question

 • Customer Service

52

3

Accepted Solution

Remove international calling add on

Hello, I would like to remove the carefree minutes world select 300 add on from my Xfinity voice account because I haven't been making very many international calls lately but there doesn't seem to be a way to remove it online.

Question

 • Home Phone Service & Equipment

34

1

0

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How to change shipping address for starter kit?

How do I change the shipping address of the starter kit? I am a new Xfinity customer activating service before I move into a new apartment. I need to change the shipping address for my starter kit to be my current address. This option was not offered during the order process. How do I change it?

Question

 • Customer Service

43

1

0

Accepted Solution

Internet slow down (seems like a common issue)

Saw another user with a similar issue. I've had no issues for the past few years running a NETGEAR Gateway C7000v2. Now my internet speeds dropping to 30mbps or less, and sometimes I lose internet all together. Just started happening in the last couple days. Posting my Event Log and Cable connect

Question

 • Your Home Network

85

5

0

Accepted Solution

Closed

Unable to restart or resume while watching a recording in the stream app

I start watching a recorded show and stop watching it. I go back to finish it and press watch. A window comes up for only a moment that says “Resume/Restart” and disappears quickly. I am unable to choose either options. This occurs with a recording that is complete as well as recordings that are sti

Question

 • Xfinity Stream App

371

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0

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What is the best option to extend and have wifi works fast in basement?

I got a wifi extender for my basement but the wifi does not always get recognized or allows wifi to work as fast. Should I try another wifi extender, upgrade router and ir enhance to a faster service?

Question

 • Your Home Network

52

1

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Accepted Solution

Modem compatibility with 900 Mbps plan

Online there is conflicting information about the Motorola MB7621 compatibility with the 900 Mbps plan. Can someone clarify if this modem will "handle" this speed? Thanks.

Question

 • Your Home Network

182

4

0

Accepted Solution

Smart resume is not accurate at all

Smart resume is not accurate at all. This has been happening for the last couple years. Comcast Customer service has no clue what customers are talking about. That’s what you get for foreign Call Centers. But isn’t it funny it’s forcing you to watch one and a half commercials instead of missing par

Question

 • X1

32

2

0

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