2 Messages
Iphone 14 pro Device locked after payment
I paid in full for my iPhone 14 Pro, yet my phone is still locked. The store initially told me that once I paid in full, it would automatically unlock. Later, they changed their statement, saying it would take 24 hours. It has now been almost a week, and the store claims they raised a ticket and asked me to call support.
Calling Xfinity support is a nightmare—you end up wasting two hours being transferred between multiple agents, explaining the same issue five or more times. I went through this frustrating process, and my SIM is still locked!
Do not get a phone from Xfinity! It genuinely feels like they do this on purpose. Their support—both chat and phone—is terrible, and the store staff just tell you to call or text support because they have "limited permissions." I have been overcharged, and even after leaving Xfinity, these issues continue to haunt me!
Xfinity is one of the worst providers, relying on overcharging customers under the guise of contracts while keeping phones locked. This is fraudulent, and I will take legal action for the hours of my time they have wasted!
You got your payment—just unlock the damn phone!
Accepted Solution
XfinityShawn
Official Employee
•
1.3K Messages
18 days ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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sun_279
2 Messages
4 days ago
Just an update—yes, my phone is now unlocked, and they’ve addressed all the faulty charges on my account. Everything is resolved.
It could’ve been a smoother process, but I appreciate that they took care of it in the end. Thank you!
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