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user_njunl8
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2 Messages

Friday, January 24th, 2025 7:57 PM

new equipment to be installed by xfinity

We are having new equipment from Xfinity mailed to us so that we will be able to watch Paramount + W. We need a technician from Xfinity to do the installation. How do I make this appointment once the new equipment arrives?

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15 days ago

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XfinityAldrik

Official Employee

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2.1K Messages

3 months ago

Thank you for reaching out to us @user_njunl8! When the new equipment arrives, it should come with instructions on how to activate the box. The box would mainly need to be connected to the coaxial cable the previous equipment was using. From there, our Xfinity app can send some activation signals. If there are any issues during the activation process, an appointment can be scheduled using the Xfinity assistant as mentioned here.

We’d love to assist with activating the new equipment and scheduling a technician if needed. Do you already have the tracking number and know when the new equipment will arrive?

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user_njunl8

2 Messages

No tracking number yet. Just ordered the equipment today.

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3 months ago

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XfinityShawn

Official Employee

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1.4K Messages

 

user_njunl8 We appreciate that information as shipping can take 3-5 business days to arrive. We will be awaiting an update if you should have any issues with the activation. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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Elad2

New Poster

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3 Messages

I tried to install the new cable box on my existing TV and am having trouble getting it all to work. I've already talked to a technician and he suggested another new remote. The remote that was supplied with the new TV cable box isn't responding. 

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15 days ago

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XfinityEricB

Official Employee

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2.1K Messages

 

Elad2 The remote may need paired with the box and TV. If you haven't done this before, this link will walk you through how to get it done https://www.xfinity.com/support/articles/programming-your-xfinity-remote.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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