Visitor
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5 Messages
Comcast rejecting emails from a dot club email address
I manage an email box for a local boat club. Within the past few weeks Comcast has suddenly stopped allowing emails from this DOT club email address saying it's spam and not allowed.
I can't even email myself from the boat club email and have it go through to my Comcast email.
How do I fix this? The email box/address/domain (I don't even know the correct terminology; I'm a technology layperson managing an email box for a boat club).
We need to be able to communicate with all of our members who have a Comcast address.
I tried to complete the online form but I don't know the difference between a domain and a server and everything else that you're required to enter in order to get help so I'm hoping I can get help here.
Accepted Solution
XfinityChristy
Official Employee
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1.9K Messages
19 days ago
To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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