7 Messages
Does Xumo and streamsaver provide local TV channels?
I was sold that if I added Xumo and Now TV and Streamsaver, I could get access to my local TV channels. In looking thru the web info, this seems like I was sold something false. I really dont care about a zillion channels I will never look at. I care about what I watch: CNN, ABC news, and local channels ABC, NBC, CBS (local news mainly), CNBC, and none of these channels show up. Is that correct?
Accepted Solution
XfinityDemitrius
Official Employee
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1.5K Messages
6 months ago
Hey @whodiini, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xumo Stream Box, NOW TV, and Xfinity StreamSaver services. I would be more than happy to offer my assistance looking into this further for you.
The Xumo Stream Box has a variety of top tier applications you can access to certain programming, streaming and more.
The NOW TV does not come with local channels. You can access the NOW TV subscription using the Xfinity Stream App on the Xumo Stream Box device. You can find a comprehensive list of channels offered within the NOW TV plan by visiting our NOW TV service page at https://www.xfinity.com/nowtv. If you scroll to the bottom of the page, select the 'What channels are included with NOW TV' for a complete list and offerings.
The Xfinity StreamSaver plan comes with three streaming services. The Peacock Premium streaming service, Apple TV+ streaming service, and a Netflix (w/Ads) streaming service bundled.
With the Peacock Premium, you may be able to watch some local NBS streams I believe, but most of the channels you mention would require an Xfinity Video subscription service.
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user_npj41o
1 Message
5 months ago
I was sold the same thing by an Xfinity phone rep. I had Xfinity X1 and of course I had live local channels. I was told that Xumo, Now TV and stream saver has local channels live. WRONG! They have Boston NBC10 News that is the same news clips over and over. I wake up every morning and catch the local news the the Today Show as I get ready for work. Xfinity has deliberately sold me something that I thought would be the local channels live but NOPE! They lied to me. The rep was more concerned with up-selling me Xfinity Mobile than answering my questions truthful. I have always been loyal to Xfinity but this bait-and-switch scheme they have going has hacked me off. I have been on the phone and chat with five different Xfinity customer service reps and no seems to know how I can get the true local channel streamed live just like on Xfinity X1.
Truly disappointed in Xfinity.
6
user_Xfinity
1 Message
4 months ago
I ordered it today then went online to see if local channels were included. The person on the phone talked in circles. I asked if I got my local ABC, CBS, NBC etc and they said I could stream that programming (not exactly what I was asking). I called back and the second person was very helpful and cancelled my order. She was upset that I was sold something that wouldn’t work for me.
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user_44rvvq
1 Message
4 months ago
I was also just sold the same idea. I specifically asked about live streaming major broadcasting stations such as; Fox, NBC, ABC,CBS. Did you ever get this resolved for your streaming?
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user_lmrtrj
1 Message
2 months ago
Arrgghh! The same has happened with me!😡 I'm glad I found this forum. In my previous plan I got plenty of extra channels and local tv. Having netflix/appletv/peacock instead is not a better option. I got roped in when trying to find out what kind of tv box I had and how to replace it - I was planning on buying my own so that I wouldn't have to pay the $10/mo rental fee. The chat guy Jacob sold me on the new plan that you all have described, but never mentioned the word NOW tv and that it would be $20 cheaper than my current plan (I had dvr). Now it's my turn to cancel, and go back to my original plans. This community forum has been very helpful - sharing your experiences and helping me to make an informed decision do the same.
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user_bm275a
1 Message
1 month ago
This is happening to me as we speak. I am on the phone with an Xfinity rep who just assured me that NOW TV Stream Saver has local live TV channels (e.g. the CBS, ABC, NBC, PBS affiliates). I was very skeptical - why would anyone stick with the "Choice" cable plan which is much, much more expensive? He also has that pleasant but obviously clueless vibe, like all Xfinity reps.
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user_h4rnmz
2 Messages
27 days ago
Same here the Xfinity guy lied about Xumo and Now TV that it will have live local channels. Had to spend multiple hours cancelling the Xumo service. Had to change back to cable X1 service. Please tell your reps not to lie about local channels on Xumo
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user_hl2het
2 Messages
17 days ago
Here to tell the same exact thing!! We want our local channels back and even recorded the phone guy saying nothing would change other than we would be streaming and not using cable. FIX THIS PLEASE. Has anyone at Xfinity bothered to watch this hot mess of half commercials, the same exact elevator music mixed in to even trying to watch part of the regular network programming. We were totally mislead by a male overseas. We will either get this fixed or find another provider. Dishonesty over this topic is crystal clear based on all these comments and replies. Do better than this.
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user_h4rnmz
2 Messages
17 days ago
I found easy solution cancel Xfinity cable, sign up for YouTube TV streaming for $72 per month includes all local channels, all major news Network all major sports Network over 150 channels
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Wetever
New Poster
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4 Messages
12 days ago
I am experiencing this exact thing right now !! Wish I saw this before my pain ! I called a week ago to see if any special discounts since I was paying $270 a month was told no deals so I ordered Vz5g at a big discount set it all up to try it out called to cancel and move to Youtubetv and VZ . They then offered me the streaming services with my SAME channels as my cable local channels and free premium streaming services (Netflix, Apple TV and Peacock plus) called today since my internet and cable tv stopped working but no new box provided yet that is when after 2 hrs was finally told no local channels ! Why do they lie to their customers?? Question can you use the Xfinity streaming app on your smart tv to watch local channels? Is that an option?
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user_a9jbt4
1 Message
2 days ago
All you need for local channels is an hd tv antenna that you can buy most anywhere
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