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ANSWERED: Activating your Xfinity xFi Gateway with the Xfinity xFi App

​​ ​ ​Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an ​​Xfinity xFi Gateway​​!​ ​ ​ ​ ​ ​Notes:​ ​ ​ ​ ​ ​The xFi Fiber Gateway is only available via professional installation and cannot be activated using the Xfinity app.​ ​ ​ ​For ​​WiFi Ready Apartments​​ with ​​pre

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 • Internet

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ANSWERED: How to view and change your Xfinity Wifi network name and password?

​ ​ ​Question​ ​ ​ ​ ​ ​ ​ ​How do I find my WiFi network and password?​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begi

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 • Internet

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ANSWERED: How to simplify your Xfinity WiFi

​ ​ ​Xfinity xFi ​​Gateways are all-in-one devices that deliver whole-home WiFi coverage, fast internet speed and the ability to control your home network — for the ultimate connected experience.​ ​ ​ ​ ​ ​Earlier generations of xFi Gateways are "dual band," meaning that they broadcast two se

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 • Internet

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ANSWERED: How To Troubleshoot Your Home WiFi Network with XFINITY xFi

​ ​ ​​​ ​This article provides details on how to troubleshoot home WiFi issues with Xfinity xFi.​​For an overview of the xFi website (​​xfinity.com/myxFi​​) and the app for mobile devices, see our​​ ​​web and mobile app article​​.​ ​For tips on managing your home network, see​​ ​​personalizin

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 • Internet

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ANSWERED: How to set up your Home Page when using Windows 10 EDGE

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​If using Windows 10's browser EDGE, you will need to do the following to set your homepage.​ ​ ​ ​Click the "3-Dot menu"​​ (…) on the address bar, then​​ ​​Settings.​ ​In the left menu, click Start, home, and

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 • Internet

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ANSWERED: Port Forwarding Primer

​***Created by our Community Users***​ ​ ​ ​ ​ ​We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept.​ ​ ​ ​WARNING:​​ Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT N

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 • Internet

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Say Thanks

Our employees are dedicated to providing you with the best experience possible.  If you’d like to share a compliment about an employee, product, or customer experience, we welcome you to do so here in this forum board. By posting your compliment here, we can ensure it gets passed along to

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 • Xfinity Compliments

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ANSWERED: What are xFi Active Time Limits and how does it work

​Active Time Limits​ Active Time Details is an optional feature in the Xfinity app that offers a detailed view of how you and your kids are spending time online. Once enabled for a profile, online activity will be tracked and reported out by application and category. Supported Applications For th

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 • Mobile Apps

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ANSWERED: What are the different roles in Xfinity My Account?

As an Xfinity customer, you can use your Xfinity ID (email, mobile, username) to access your account information online through your account. The type of information and settings that you can access depends on your user role type, which the primary user can set when inviting additional users to the

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 • Internet

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ANSWERED: How to Prevent an Xfinity Home False Alarm

​​​​False alarms can pull first responders away from real emergencies, cost you monetarily through fines from local authorities and create a public nuisance. Keep these tips handy to prevent false alarms in your Xfinity Home system.​ ​ ​ ​ ​ ​Tips To Prevent False Alarms​ ​ ​ ​ ​ ​Know your system.

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 • Home Security & Control

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ANSWERED: Troubleshooting your XFINITY Internet connection when the US/DS lights are blinking

​Qu​​estion​ ​ I have no Internet access. ​​I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?​ ​ ​ ​Answer​​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​The modem's lights are a visual indicati

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 • Internet

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ANSWERED: How to Report a Website Blocked by Xfinity xFi Advanced Security

​Xfinity xFi Advanced Security blocks websites that are determined to be potentially dangerous. These sites may contain malware, spyware, ransomware or viruses that can infect devices and make them vulnerable to personal data collection, blackmail or attacks on other computers and networks.​ ​Rep

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 • Internet

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ANSWERED: Where to seek Malware Removal Assistance

​***Created by our ​​ Community Experts​​***​ ​ If you think your computer is infected. The first thing to do is scan your computer completely with your Antivirus and Anti Spyware programs. Be sure to save the logs. They are valuable if further help is needed.​ ​ ​ ​ ​​Communities that ca

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 • Internet

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ANSWERED: Top 10 Internet Security Tips from Xfinity

Help secure your devices, your personal information, and your family against online threats with easy-to-use internet security tips. Print a copy for easy reference. The risks are real, but the solution is clear. Security Tips SOCIAL ENGINEERING Don’t be fooled by social engineering. Soci

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 • Internet

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ANSWERED: How To Turn Bridge Mode on and off on Xfinity modem

Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network. A router connects your wired and wireless devices to your modem. The Xfinity Wireless

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 • Internet

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ANSWERED: How to Export/Import NSS Identity Safe Data

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​EXPORT​​ ​​Identity Safe Data​ ​ ​ ​ ​ ​If you use Identity Safe, before you uninstall NSS you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already log

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 • Internet

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ANSWERED: What is the Xfinity Authenticator App?

​Comcast offers two-step verification using the Xfinity app to provide extra layers of digital security and an easier sign-in experience. The Xfinity app is available for download on Apple and Android phones. The Xfinity app alerts you when someone attempts to use your Xfinity ID and

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 • Mobile Apps

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ANSWERED: How to use Approved Third-Party Equipment for Xfinity Internet and Xfinity Voice

Find out more about buying and using your own internet equipment (cable modem/gateway) instead of renting an Xfinity Wireless Gateway.Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi – our WiFi management platform &nda

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 • Phone

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ANSWERED: What is Xfinity Home?

Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity. Named the Best Professionally Installed Pro Protection System by CNET. "A robust, well-thought-out system that plays nicely

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 • Home Security & Control

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ANSWERED: Xfinity Internet Data Usage Guide

​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​ ​​You can find out more about Comcast's usage plans (data caps) here: ​​https://www.xfinity.com/support/internet/data-usage-plan/​ ​ ​ ​ ​ ​ ​ ​This guide is meant to help you understand some basics about data usage.

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 • My Account

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