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ANSWERED: How to set up Port Forwarding on your Xfinity Gateway

This article explains how to set up port forwarding for your home network. You also have the option to enable port triggering on your home network. We offer two ways to set up port forwarding if you rent a Wireless Gateway: xFi Users (xFi Gateway): Set Up Port Forwarding Using the Xfinity app

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 • Internet

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ANSWERED: Learn about what a home network is and why you need one.

A home network is a group of devices – such as computers, game systems, printers, and mobile devices – that connect to the Internet and each other. Home networks connect in two ways: A wired network, which connects devices like printers and scanners with cables A wireless network, which

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 • Internet

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ANSWERED: How to Report a Website Blocked by Xfinity xFi Advanced Security

Xfinity xFi Advanced Security blocks websites that are determined to be potentially dangerous. These sites may contain malware, spyware, ransomware or viruses that can infect devices and make them vulnerable to personal data collection, blackmail or attacks on other computers and networks.  

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 • Internet

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ANSWERED: How to protect yourself from fraud?

We’re committed to helping you stay protected Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. We have multiple layers of security that automatically detect and block hundreds of thousands of cyber events every

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 • Internet

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ANSWERED: How to improve your Xfinity Wifi

Many factors can impact WiFi connectivity in your home. For improved WiFi performance, try the following strategies.Run a Full Network TestIf you have an xFi Gateway, you can use the Xfinity app to run a full network test to detect and troubleshoot connectivity issues. The full network test checks y

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 • Internet

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ANSWERED: Troubleshooting Gigabit Internet Speeds

***Created by our Community Experts***  1) Directly connect to your modem via ethernet. Restart your modem everytime you plug in a new device.It's a good time to replace your Ethernet cables; Cat6 preferred.If your speeds are good, concentrate on router/networking issues.If the speeds are

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 • Internet

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ANSWERED: Canon printer scan to email configuration

***Created by our Community Users*** I am sure that people will run into this.  On the canon image CLASS MF8300C also known as mf8380cdw, it took me some time to figure out how to get scan to email working.  Summary is to change the SMTP port to 587 and use your smtp auth set to your

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 • Internet

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ANSWERED: How to Personalize and Control Your Home Network with Xfinity xFi?

This article provides details on the device personalization and control features available with the Xfinity app. For more information, see our Xfinity app overview article. For xFi troubleshooting tips, see troubleshooting WiFi connectivity. For information on people settings, see managin

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 • Internet

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ANSWERED: How to manage people with Xfinity xFi?

Manage People With Xfinity xFi Learn more about organizing devices by people and managing family settings like Active Time Limits, Active Time Details, Downtime schedules and Parental Controls. For more information on the Xfinity app, see our xFi Features and Using the Xfinity App. For

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 • Internet

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ANSWERED: How to turn off/on your Xfinity Wifi Networks

How To Turn Xfinity WiFi Home Hotspot On or Off Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We designed this feature for you and this service is completely separate from you

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 • Internet

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ANSWERED: How to Troubleshoot Your Xfinity Internet Connection

Find out how to fix common issues with your internet and WiFi connection. Before you start troubleshooting, make sure your device is connected to your in-home WiFi network and not the Xfinity WiFi Hotspot. Try this first: If you have an xFi Gateway, start by running a full network test in the Xfin

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 • Internet

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ANSWERED: Tips for troubleshooting your Xfinity Internet connection

***Created by our Community Experts***  If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after following these

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 • Internet

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ANSWERED: Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail)

***Created by our Community Users*** If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you) 1) Your account has been blocked2) There has been unusual activity on your account3) To update your account4) To con

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 • Internet

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ANSWERED: How to Manage (Enable/Disable) Your Xfinity WiFi Hotspot

Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home. We designed this feature for you and this service is completely separate from your secure, private home WiFi network and allows gue

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 • Internet

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ANSWERED: Xfinity Internet Data Usage Guide

***Created by our Community Experts***  You can find out more about Comcast's usage plans (data caps) here: https://www.xfinity.com/support/internet/data-usage-plan/   This guide is meant to help you understand some basics about data usage.    The Comcast usage meter

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 • My Account

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ANSWERED: Getting Started with the Xfinity Home Touchscreen

Learn how to manage your Xfinity Home system using the touchscreen – the control center that offers simple touch navigation and an easy-to-use interface. Arm and disarm your system, view live video from your cameras, change settings on devices such as Lights and Thermostats, and much more. Wh

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 • Home Security & Control

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ANSWERED: Why am I getting calls with my contact info?

Question Why am I getting calls with my name and telephone number on my caller ID?     Answer   We have received reports of this occurring on Xfinity Home and Mobile phones. This is related to a "spoofing" scam where fraudsters are using your own number to call you and others.&nbs

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 • Phone

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ANSWERED: How to Make International Calls with Xfinity Voice and Xfinity Mobile

Question How do I call internationally with my Xfinity Home Phone or Xfinity Mobile?   Answer   Xfinity Home Phone With the XFINITY Voice Unlimited plan, you can make calls to nearly half the world, at home or on the go with your smartphone or tablet.Save on your wireless plan when y

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 • Phone

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ANSWERED: How to forward an email to a text message on Xfinity Mobile phones

Question How do I forward my email message to a text message on my XFINITY Mobile phone? Answer***Created by our Community*** There are two ways to text an email to Xfinity phones besides plain old phone number texting. using: "[phone number]@vtext.com" works for straight text ONLY.&n

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 • Phone

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ANSWERED: How to use Approved Third-Party Equipment for Xfinity Internet and Xfinity Voice

Find out more about buying and using your own internet equipment (cable modem/gateway) instead of renting an Xfinity Wireless Gateway. Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi — our WiFi management platform&nb

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 • Phone

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