Hello! I am in need of assistance - I've had Xfinity internet for two years at my house, it's been great. I was told I would need to upgrade my router. Xfinity mailed it out. I got an alert saying that FedEx delivered it, but it's nowhere to be found. I looked up the service address on the account a

I am wondering why Comcast would be digging in four consecutive yards, including my yard, when no one in this immediate area uses xfinity/comcast. I understand they have a right-of-way on an easement but why lay/repair/replace lines between these existing cable boxes when no one subscribes to this c

I’ve been having issues with high ping/latency/packet loss for several weeks now affecting my ability to game online. I’ve actually been banned/restricted from playing against other players online due to an “ongoing network issue negatively affecting the gameplay experience for others”. It’s easiest

I need to have 2.4gHz added to my system to run my Epson printer. How do I get it added.

Hi Team, I have been charged extra of $45 in the current billing and previous billing cycle. This upgraded plan was given "Unlimited Plan for the number [Edited: "Personal Information"]", I have done the trade-in with Iphone 13 Pro which device has shipped and delivered at your end. However, the cha

I have never been treated so badly in my life by a company I often suggest to friends and family. AFTER 20+ Years being an Xfinity-ComCast customer of Cable TV, Internet, Security and home phone services at mulitple houses. I am spitting feathers. I only hope and pray they actually do record these c

Issue that was fixed 10 months ago is an issue again - https://forums.xfinity.com/conversations/customer-service/low-hanging-service-wire-across-my-driveway/66c1067638e9a26c9e70cfab The service wire that hangs in front of my house by the road between poles running over my driveway has gotten so low

We need a new Modem. Technician saw we had a splitter and stated that new modems are incompatible with Splitters. He said he had to then remove the splitter...but will be a major task to pull out furniture, etc to get to it. Is this a true statement? We have 4 on this line and really must have a spl

Multiple Comcast green plastic utility towers are broken/smashed in our community. How do we get them replaced? PineCrest Community Lansdale PA [Edited: "Personal Information"]

I need to update my banking information

How can I speak to a live agent?? I have a disabled woman who I help take care of that has been out of service since this morning. I have called multiple times, I’ve been on your website, I have been on your chat, I have tried every possible option and I am getting nowhere and she still does not hav

I've submitted a service request 20 times on the website, but each time I hit submit it just spins and doesn't do anything else. The AI assistant is a joke and just doubles back on how can it help even when you've asked to submit a ticket. I have my comcast line run from above ground connections and

Our TV WON'T COME ON

Can someone help me get signed into paramount plus? i am paying for it.

Hi - my HP printer will not connect to my new XB8 gateway - the printer suggests adding the printer's MAC address under the gateway's MAC Filtering. How to I do this? I'm not finding anything related to MAC filtering when logged into the gateway nor on the app.

I just keep getting hanged up by the stupid bot whenever I call the support phone line. The chat bot doesn't want to connect me to an agent or even schedule a call. What [Edited: "Language"] is going on?????

On 10/1/2024 my Xfinity bill says I get Peacock FREE until 8/17/2025 So I followed the instruction on the Xfinity activate-peacock website and here is what happened … I followed Xfinity’s instructions … 1) Went to the Xfinity activate-peacock website. I logged in as (my primary email address) . 2) X

Does not have a dial tone

Hi! All of a sudden my comcast.net email is no longer accessible through Thunderbird--it claims I'm not using the correct password, even though none of the settings have changed. I can still access my email through webmail, using the same password. What's happened?

I'm moving into a house that doesn't have a coax outlet later this month. Is a coax outlet something I can schedule an Xfinity technician to install? Or do I need to reach out to a contractor/electrician?