Hi there, user_f9xon0! We will get your phone working! You are in good hands! Have you tried to restart the modem?
Is the phone cord attached to the Telephone 1 port at the back of the modem and then into your home phone? If you haven't tried already, please unplug the phone cord and plug it back in.
Are you activating a new phone line or modem, or was it working and just stopped?
XfinityRay
Official Employee
•
3K Messages
13 days ago
Hi there, user_f9xon0! We will get your phone working! You are in good hands! Have you tried to restart the modem?
Is the phone cord attached to the Telephone 1 port at the back of the modem and then into your home phone? If you haven't tried already, please unplug the phone cord and plug it back in.
Are you activating a new phone line or modem, or was it working and just stopped?
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