AnneF1's profile

Visitor

 • 

1 Message

Monday, June 30th, 2025 6:00 PM

Comcast Utility junction boxes (on street) are smashed

Multiple Comcast green plastic utility towers are broken/smashed in our community.  How do we get them replaced?

PineCrest Community Lansdale PA  [Edited: "Personal Information"]

Official Employee

 • 

2.1K Messages

20 hours ago

 

AnneF1, hello, and thank you for reaching out via our Xfinity Community Forums. I'm so sorry to hear about the broken Comcast utility boxes in your community. That sounds frustrating, and I understand you'd want to get those replaced as quickly as possible. Please send a direct message with your full name and address so that we can start the process of submitting a ticket to our local team to have those looked at and fixed. Thank you. 
 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

(edited)

forum icon

New to the Community?

Start Here