Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (62.3K)
Basic cable tv only cost?
Looking to have JUST the xfinity local tv package. All local channels and few others. Also, have the cloud DVR service along with it as well. Long story why, but I need access to the cable access channels and xfinity is the ONLY option for this. any idea how much this might be for my area (zip = 300
Question
•
Channels and Programming
3rd Party 2FA?
Why don't you allow customers to use their own third-party authenticator apps for 2FA? Forcing users to install yet another proprietary app is not an added layer of security—it’s an unnecessary barrier. Many people who already use trusted 2FA apps like Authy, Google Authenticator, or Microsoft Authe
Question
•
Xfinity App
Accepted Solution
Severe DOCSIS 3.1 OFDM Errors, Low Throughput after switching to 2Gbps plan, Maple Valley, WA
I recently upgraded from a 1.2 Gbps to 2 Gbps Xfinity plan. Since the change, my internet performance has dropped drastically getting 700 Mbps download and 5 Mbps upload. My line has been error-free for years before switching my plans. QAM256 channels are great, ruling out in-home issues (and nothin
Question
•
Your Home Network
Unable to Access Peacock Premium via Xfinity – Requesting Assistance
Hi Xfinity Support, I’ve been unable to activate Peacock Premium through my Xfinity account despite following all the instructions in your Help Center. I’ve confirmed that I’m eligible based on my internet plan and Xfinity Rewards status. I’ve tried multiple devices, browsers, and different email ad
Question
•
Channels and Programming
Can't connect to this network
The network does not connect with my laptop
Question
•
Your Home Network
What happen to trying to keep your Customer?
I have been with Xfinity for 10+ years I'm finally canceled all my service with them. I moved my internet to sonic and now im disconnecting my xfinity cable service since they trying to make me pay $160 for cable service alone when it was $100 to begin with and they blame it just a promotion deal. I
Question
•
Customer Service
XB1O Yet again!!
So, after trying to chase an XB10 gateway down for a year it looks like soon I shall be able to get one here in the Twin cities of Mpls/St Paul according to what Xfinity is bombarding my Facebook account with. The sad thing is the local store all admit they have no clue on speed upgrades etc. and te
Question
•
Your Home Network
CHARGE FOR EQUIPMENT I NEVER RECEIVED
I never received equipment that I am being charged $26 for !
Question
•
Customer Service
Accepted Solution
Free Peacock Premium with Diamond Rewards Status
I have Diamond Rewards Status. I attempted to follow the directions below from Xfinity to get free Peacock Premium. However, when I go to the xfinity rewards site there is no option to "Get Peacock Premium at no extra cost". I used my primary Xfinity ID and password to log in to Xfinity Rewards. Ple
Question
•
Customer Service
advanced call forwarding not working
I am trying to set up norobocall. It requires advanced call forwarding which I cannot select as the option disappears. I have tried this on different devices and it never works. This is a serious problem for me as we are getting at least fifty calls each day, calls that are meaningless. The phone is
Question
•
Home Phone Features
Cancelled service and still being billed
I cancelled on April 4th, was paid in full, and received a confirmation email. I continued to be billed since then, and tried every form of communication to try to get it resolved ("phone support not available", "trouble accessing account" via text, no options on the website except to pay). I went i
Question
•
Customer Service
Xfinity App is not streaming on ROKU device despite following all troubleshoot instructions.
Removed xfinity app from Roku TV. Restarted the roku TV using restart feature (also tried turning device off/on). Added xfinity app back, relogged in Checked for Roku system updates, system is already up to date Cleared cache and data on roku device by resetting network connection Checked internet c
Question
•
Xfinity Stream App
how do i speak to a live agent
this is such horrible service! i have been with comcast since they brought us this rip off. yrs and yrs of paying extravagant monthly payments and u can't even give us a customer service number?
Question
•
Customer Service
technician needed
consistent internet outages and have done troubleshooting. cannot work from home
Question
•
Customer Service
Xfinity fullfilment of promises
I am having issues w/ my account and cust. svc. I'm trying to reach the Executive Office Team. I logged in (user_o2urhu), but having trouble navigating the site to send a msg.. I sent a msg. through Facebook, but no one responded. Here's my problem, pls. call me. Thank you.: I signed up for 1G Xfini
Question
•
Customer Service
need a bad modem replaced, need to speak with live rep
We have been trying to reach a person since last night. Xfinity has been trying to fix over the phone, Says it will take 10 minutes, We have received this message 20 times already. The modem needs replacing. Need a live person asap to speak with
Question
•
Customer Service