XB1O Yet again!!

@Aceq2jot 

Hey there—first off, we really appreciate how much you've been keeping an eye on this and staying in the loop. You clearly know your stuff when it comes to the network upgrades in the Twin Cities, and honestly, it’s awesome to see how dialed-in you are with everything from DOCSIS 4.0 to spotting node installations on the poles. You’ve definitely done your homework—and we see you!

Now, let’s talk XB10—because good news: as of April 15, the XB10 Gateway is officially available for customers adding our X-Class Internet tiers starting at X-500 speeds and above. This includes X-500 and X-Gig tiers, which are now eligible for a Getting Started Kit (GSK) to be shipped directly to your door—so no need to go on a scavenger hunt at your local store. We do not recommend heading into a retail store for one because inventory there is extremely limited and primarily set aside for specific swap scenarios.

So if you're looking to make the move to X-500 or higher, you can request the XB10 with your shipped kit and do a self-install when it’s convenient for you—no need for a pro install unless you're going with X-2Gig, which still requires a technician.

What makes the XB10 so exciting is that it’s built with WiFi 7 technology. That means up to 4x faster speeds, wider channels, and way better performance when you’ve got multiple devices online. Whether you're streaming 4K, gaming, or running a smart home—it’s made to handle it all without breaking a sweat.

One thing to note: existing customers who already have X-Class Internet and the two-box solution (XB8 + XD4) aren’t being proactively swapped to the XB10 right now. But if you’re upgrading your speed tier or starting new service at X-500 or higher, you're eligible.

We hope this information helps. Please let us know if there are additional questions. We are happy to assist!  

So today due to internet issues i ran a trace route to google. I was just curious how the results look.

Tracing route to google.com [2607:f8b0:4009:817::200e]
over a maximum of 30 hops:

  1     2 ms     4 ms     4 ms [Edited: Personal Information]
  2    12 ms    11 ms    14 ms  2[Edited: Personal Information]
  3    12 ms    11 ms    14 ms  po-316-400-rur402.roseville.mn.minn.comcast.net [2001:558:32:8::1]
  4    10 ms    13 ms    12 ms  po-400-xar02.roseville.mn.minn.comcast.net [2001:558:30:2101::1]
  5     *        *        *     Request timed out.
  6     *       20 ms     *     be-1101-ar-sp01.roseville.mn.minn.comcast.net [2001:558:30:ff::1]
  7    21 ms    24 ms    26 ms  be-37011-cs21.350ecermak.il.ibone.comcast.net [2001:558:3:2c0::1]
  8    32 ms    23 ms    25 ms  be-2113-pe13.350ecermak.il.ibone.comcast.net [2001:558:3:15::2]
  9    25 ms    22 ms    20 ms  2001:559::542
 10    19 ms    20 ms    20 ms  2607:f8b0:8313::1
 11     *        *        *     Request timed out.
 12    25 ms    20 ms    19 ms  2001:4860:0:1::86fc
 13    23 ms    28 ms    22 ms  2001:4860::c:4002:a0bf
 14    39 ms    21 ms    22 ms  2001:4860::1:4000:d31c
 15     *        *        *     Request timed out.
 16    22 ms    20 ms    22 ms  2001:4860:0:1::5671
 17    19 ms    31 ms    20 ms  ord38s28-in-x0e.1e100.net [2607:f8b0:4009:817::200e]

So, I gave it ten minutes and ran it again. And the results are below. It would appear to me that the hiccup is at the main Xfinity connection in Roseville.

Tracing route to google.com [2607:f8b0:4009:817::200e]
over a maximum of 30 hops:

  1     2 ms     3 ms     1 ms [Edited: Personal Information]
  2    16 ms    10 ms    10 ms [Edited: Personal Information]
  3    15 ms    10 ms    11 ms  po-316-400-rur402.roseville.mn.minn.comcast.net [2001:558:32:8::1]
  4    16 ms    21 ms    22 ms  po-400-xar02.roseville.mn.minn.comcast.net [2001:558:30:2101::1]
  5     *        *       18 ms  be-300-ar-in01.roseville.mn.minn.comcast.net [2001:558:30:f1::1]
  6     *        *       15 ms  be-1101-ar-sp01.roseville.mn.minn.comcast.net [2001:558:30:ff::1]
  7     *       25 ms    23 ms  be-37011-cs21.350ecermak.il.ibone.comcast.net [2001:558:3:2c0::1]
  8    29 ms    21 ms    21 ms  be-2113-pe13.350ecermak.il.ibone.comcast.net [2001:558:3:15::2]
  9     *        *       24 ms  2001:559::542
 10    21 ms    27 ms    24 ms  2607:f8b0:8313::1
 11    27 ms     *       23 ms  2001:4860:0:1::572e
 12    52 ms    29 ms    26 ms  2001:4860:0:1::86fc
 13    21 ms    23 ms    24 ms  2001:4860::c:4002:a0bf
 14    22 ms    20 ms    24 ms  2001:4860::1:4000:d31c
 15     *        *        *     Request timed out.
 16    25 ms    20 ms    22 ms  2001:4860:0:1::5671
 17    36 ms    26 ms    22 ms  ord38s28-in-x0e.1e100.net [2607:f8b0:4009:817::200e]

Trace complete.

I ran a third for good luck.

Tracing route to google.com [2607:f8b0:4009:801::200e]
over a maximum of 30 hops:

  1     4 ms     3 ms     2 ms  [Edited: Personal Information]
  2    16 ms    11 ms    11 ms [Edited: Personal Information]
  3    18 ms    12 ms    13 ms  po-316-400-rur402.roseville.mn.minn.comcast.net [2001:558:32:8::1]
  4    12 ms    11 ms    15 ms  po-400-xar02.roseville.mn.minn.comcast.net [2001:558:30:2101::1]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *       26 ms    24 ms  be-37041-cs24.350ecermak.il.ibone.comcast.net [2001:558:3:2c3::1]
  8    22 ms    22 ms    21 ms  be-2413-pe13.350ecermak.il.ibone.comcast.net [2001:558:3:18::2]
  9    26 ms     *        *     2001:559::542
 10    26 ms    26 ms    26 ms  2607:f8b0:8320::1
 11    25 ms    21 ms    22 ms  2001:4860:0:1::5686
 12    27 ms    22 ms    22 ms  2001:4860:0:1::96ba
 13    24 ms    22 ms    21 ms  2001:4860::c:4002:a0c1
 14     *        *        *     Request timed out.
 15    24 ms     *        *     2001:4860:0:1::5bf7
 16    20 ms    21 ms    20 ms  2001:4860:0:1::ac1
 17    22 ms    20 ms    20 ms  ord37s51-in-x0e.1e100.net [2607:f8b0:4009:801::200e]

Trace complete.

Also, I have to wonder if my DCHP lease times have to do anything with all of my problems as IPV4 lease time is 2 days and it seems I don't have anything for my IPV6 which is weird

.

So, this afternoon a tech stopped out and tested everything and replaced the XB8 modem. Sadly, nothing has improved. I ran a trace route and then pinged the first four Ip addresses in that for a time 5 minutes. The results are below. Any insights would be helpful.

Ping statistics for XXXX:XXX:XX:f1::1:

    Packets: Sent = 177, Received = 177, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 11ms, Maximum = 1542ms, Average = 31ms

Ping statistics for XXXX:447:cf7c:9130:XXXX:e3ff:XXX4:21ab:

    Packets: Sent = 222, Received = 222, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 1ms, Maximum = 191ms, Average = 6ms

Ping statistics for XXXX:XXXX:XXXX:61::3:

    Packets: Sent = 195, Received = 195, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 10ms, Maximum = 378ms, Average = 25ms

Ping statistics for XXXX:XXX:cf7c:XXXXX:XXXX:e3ff:fea4:21ab:

    Packets: Sent = 172, Received = 172, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 1ms, Maximum = 392ms, Average = 13ms

I think I have to thank the mods on here as it seems that something on the back end changed after I was still having problems with the old modem running Software version 7.6p9s2 as I am now on7.9p15s1 and things are running great both hardwired and wireless I am hitting speeds of one gig (Small House) and tracert is not hanging up on any local jumps and I have a ipv6 address again. So hopefully everything is now good. Thanks to the staff as I think they did all the work behind the scene.

I have seen many posts about people having multiple problems as we approach the Flip of the switch for many for X-Class. I myself have had Comcast since 1998 when they installed 1mbps service here in the Twin Cities. I have seen many upgrades over the years and been through all the probs. But I am seeing so many people with the same problems and no answers. I had a tech out to my House this week and he checked my signal which came back at 1.8 GBPS and the max plan and speed I can get are 1.3 GBPS with 40mbps up. I have to wonder if the back end is just about complete and the front-end software and backend signal are having conflicts. So, I am curious to see what people are running.

What I want to ask is for those having problems who have an XB8 gateway as that is the only Xfinity supported Gateway. And then what software is the gateway running?

All I can say is this is Horrible!!!!

Tracing route to microsoft.com [2603:1010:3:3::5b]
over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  
  2    16 ms    12 ms    11 ms  
  3    18 ms    17 ms    19 ms  po-316-400-rur402.roseville.mn.minn.comcast.net [2001:558:32:8::1]
  4    14 ms    11 ms    18 ms  po-400-xar02.roseville.mn.minn.comcast.net [2001:558:30:2101::1]
  5    14 ms     *        *     be-300-ar-in01.roseville.mn.minn.comcast.net [2001:558:30:f1::1]
  6    16 ms    21 ms     *     be-1401-ar-sp04.roseville.mn.minn.comcast.net [2001:558:30:1d8::1]
  7    19 ms    11 ms    13 ms  be-2401-ar-ex01.roseville.mn.minn.comcast.net [2001:558:30:1cb::2]
  8    21 ms    17 ms    43 ms  2001:559:800c:1900::784a
  9    19 ms    54 ms    43 ms  2a01:111:2000:2:8000::19ba
 10   191 ms   188 ms   190 ms  be140.ibr03.dsm05.ntwk.msn.net [2603:1060:0:12::f296]
 11   191 ms   193 ms   191 ms  2603:1060:0:10::f3b2
 12   190 ms   194 ms   192 ms  2603:1060:0:10::f169
 13   194 ms   189 ms   188 ms  2603:1060:0:10::f2ca
 14   202 ms   191 ms   191 ms  2603:1060:0:10::f4d5
 15   200 ms   189 ms   196 ms  2a01:111:2000:6::189
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20   193 ms   191 ms   189 ms  2603:1010:3:3::5b

So, I ran some more tests, and I have to ask what the? is going on. I ran WinMtr for 5 mins. The Trace route was too google.

  3    17 ms    12 ms    12 ms  po-316-400-rur402.roseville.mn.minn.comcast.net [2001:558:32:8::1]
  4    21 ms    13 ms    20 ms  po-400-xar02.roseville.mn.minn.comcast.net [2001:558:30:2101::1]
  5     *        *        *     Request timed out.
  6     *       16 ms     *     be-1201-ar-sp02.roseville.mn.minn.comcast.net [2001:558:30:116::1]
  7    25 ms    21 ms    27 ms  be-37021-cs22.350ecermak.il.ibone.comcast.net [2001:558:3:2c1::1]
  8    43 ms    27 ms    22 ms  be-2204-pe04.350ecermak.il.ibone.comcast.net [2001:558:3:149::2]
  9    23 ms    28 ms    23 ms  2001:559::10be
 10    22 ms    23 ms    21 ms  2607:f8b0:8320::1
 11     *        *        *     Request timed out.
 12    21 ms    27 ms    23 ms  2001:4860:0:1::96d0
 13    22 ms    28 ms    25 ms  2001:4860::c:4002:a0c1
 14    27 ms    27 ms    21 ms  2001:4860::9:4001:141c
 15    22 ms    23 ms    29 ms  2001:4860:0:1::8351
 16    32 ms    19 ms    20 ms  2001:4860:0:1::5739
 17    25 ms    25 ms    20 ms  ord31s22-in-x0e.1e100.net [2607:f8b0:4009:809::200e]

Trace complete.

Sadly, it seems to be getting worse and a pattern is evolving after two pm.

Tracing route to google.com [2607:f8b0:4009:817::200e]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  
  2    16 ms    14 ms    18 ms  
  3    15 ms    15 ms    11 ms  po-316-400-rur402.roseville.mn.minn.comcast.net [2001:558:32:8::1]
  4    17 ms    11 ms    11 ms  po-400-xar02.roseville.mn.minn.comcast.net [2001:558:30:2101::1]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    34 ms    24 ms    25 ms  be-37011-cs21.350ecermak.il.ibone.comcast.net [2001:558:3:2c0::1]
  8    26 ms    20 ms    26 ms  be-2104-pe04.350ecermak.il.ibone.comcast.net [2001:558:3:148::2]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    51 ms    22 ms    22 ms  2001:4860:0:1::86fc
 13    22 ms    21 ms    23 ms  2001:4860::c:4002:1230
 14    49 ms    21 ms    28 ms  2001:4860::1:4000:d31c
 15    26 ms    25 ms    40 ms  2001:4860:0:1::96bb
 16    35 ms    22 ms    33 ms  2001:4860:0:1::5673
 17    24 ms    29 ms    25 ms  ord38s28-in-x0e.1e100.net [2607:f8b0:4009:817::200e]

Trace complete.

So, I started digging in my logs and found several events of Vap Down and Passphrase change. I snapped and attached a couple of screen shots, but it appears to have been going on for the last 7 days and corresponds with all the issues I have had. Can someone please explain to me what I have highlighted.

have been having.

Honestly this is just ridiculous at 13.36 CST. There is no eason i should be testing this low with a new XB8 gateway at this time of the day unless they are messing around on the backend.

Same with me what’s going on when can I get the xb10

But I live in Wheaton Md