Visitor
•
1 Message
What happen to trying to keep your Customer?
I have been with Xfinity for 10+ years I'm finally canceled all my service with them. I moved my internet to sonic and now im disconnecting my xfinity cable service since they trying to make me pay $160 for cable service alone when it was $100 to begin with and they blame it just a promotion deal. I told them im not paying $160 for cable service aint no way im doing that and they say they cant do anything. I remember back then when you try to cancel xfinity they would give u a sweet deal so they will continue doing business with u. Now a days they don't even care if you cancel or not. Good luck every1.
XfinityNatalie
Official Employee
•
161 Messages
6 hours ago
Hey there, user_01pzd0! Thanks for taking the time to reach out to us on our XFINITY Community Forum. We are truly saddened to hear you are no longer a part of our XFINITY family. We would love the opportunity to look into your former account to see if there is any possibility of restoring your faith in XFINITY. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0