Mobile Apps

Comcast offers Multi-Factor Authentication using the Xfinity Authenticator to provide extra layers of security for logging in and accessing most of your Xfinity services. The Xfinity Authenticator is an app available for download on iOS (phones only) and Android (phones only). The Xfinity Authenticator will alert you when someone attempts to use your Xfinity username and password to sign in to your account. You can approve or deny the login attempts either with a traditional verification code, yes/no button push, one-touch fingerprint ID or facial recognition on the iPhone X. In order to use Multi-Factor Authentication, however, you need to first set up your Recovery Options, which customers can do with the Xfinity Authenticator or in My Account. Your Recovery Options - also known as Two-Step Verification - requires a verification code in addition to an Xfinity username and password to sign in. You can receive the verification code via SMS text sent to your mobile device, or via an email sent to a third-party email address (such as Gmail, Hotmail, etc.). You can also use your Recovery Options to sign in if the Xfinity Authenticator app is not available.     Setting Up the Xfinity Authenticator Download the Xfinity Authenticator app from  the  Apple App Store   or   Google Play.   Open the app and select   Register now.   Use your Xfinity username and password to sign in. You may be asked to enter your Two-Step Verification code if you’ve enabled it previously.   If you haven’t already done so, you will then be prompted to set up your account with Recovery Options, which include your mobile telephone number and personal (non-Comcast) email address.   You will then receive a text message and email to verify your information. After verifying your mobile phone number and personal email address, your device will be registered. You will then be prompted to allow notifications to make approving sign in requests easier.    If you wish to use the yes/no button notification, fingerprint ID or facial recognition (on iPhone X), you must allow notifications; otherwise, you will be required to use a changing six-digit code in the Xfinity Authenticator to sign in   On iPhones, Apple independently prompts for allowing notifications, so you must allow notifications on both screens in order for them to work. If notifications were not allowed for the app at the time of Apple iOS prompt, then you need to configure to allow them in your phone settings. You can always change your preferred method of approval in the Settings menu of the Xfinity Authenticator.   You can also view and update your registered devices on My Account.     Two-Step Verification instead of Multi-Factor Authentication We recommend using Multi-Factor Authentication to make your account more secure; however, if you cannot or do not wish to use Multi-Factor Authentication with the Xfinity Authenticator, you may use Two-Step Verification by setting up your Recovery Options in My Account.     Adding Additional Xfinity Accounts If you have access to more than one Xfinity account, multiple accounts can be added by selecting the three dots in the upper right-hand corner and selecting “Add another Xfinity account”.     You will be prompted to sign in with the account credentials and go through the enrollment process.       Adding Third-Party accounts The Xfinity Authenticator also supports third-party accounts as well. You can add a third-party account on the welcome screen by selecting “Use other type of account”. The third-party account you are adding must already support multi-factor authentication.     If you have already added an Xfinity account, third party accounts can be added by selecting the three dots in the upper right-hand corner and selecting “Add a different type of account”.     You will then need to enable multi-factor authentication in the third party account. You will be given a scannable QR code that can be used to add the account into the Authenticator. Simply scan the QR code with your device’s camera and the account will be added.     If you are unable to scan the QR, select “Enter Key Code instead”. You will then be given the option to enter the code manually, as well as enter the name of the account.         Additional Resources https://www.xfinity.com/support/articles/multi-factor-authentication-xfinity-authenticator-setup  

Learn the minimum requirements for the computer hardware, operating system and web browser you'll need to use the Xfinity Stream portal ( xfinity.com/stream ) successfully.     Windows PC Requirements If you access the Xfinity Stream portal on a Windows PC, your PC must meet the following minimum requirements. Hardware 3 GHz Intel Pentium 4, AMD Athlon 3400, or faster processor 128 MB RAM Video card with 64 MB memory Supported Operating Systems Windows 10 (Desktop mode) Windows 8 (Desktop mode) Windows 7 Supported Web Browsers Microsoft Edge   (Windows 10 only) Firefox 24 or later (download Firefox) Google Chrome 31 or later (download Chrome) **Note**: As of October 1, 2019, the Xfinity Stream portal (web) doesn't support any version of Internet Explorer. Browser Plug-Ins and Settings Adobe Flash Player version 15.0.0.152 or later (download Flash) JavaScript enabled Cookies enabled     Macintosh Computer Requirements If you access the Xfinity Stream portal on a Macintosh computer (Mac), your Mac must meet the following minimum requirements. Hardware Intel Core Duo 1.83 GHz or faster processor 256 MB RAM Video card with 64 MB memory Supported Operating Systems OS X 10.7 or later Supported Web Browsers Firefox 24 or later (download Firefox) Google Chrome 31 or later (download Chrome) Safari 10 or later (download Safari) Browser Plug-Ins and Settings Adobe Flash Player version 15.0.0.152 or newer (download Flash) JavaScript enabled Cookies enabled     Mobile Web Browser Requirements   Xfinity Stream ( xfinity.com/stream ) on mobile web is supported on iOS, Android and Amazon Kindles using the devices and operating systems listed below. Please note that playback will still require the native iOS/Android/Amazon application, but all functionality outside of playback is supported on mobile web including but not limited to: login, browse, search, purchases, rentals and subscriptions. Supported Hardware:  iPhone/iPad, Android Phone/Tablet, Amazon Kindle Phone/Tablet Supported OS Versions:   iOS 11+ and later, Android 7.0 and later Supported Mobile Web Browsers:   Chrome and Safari on iOS, Chrome, Firefox and Samsung Internet on Android       Unsupported Platforms To access Xfinity TV on a mobile device, use the Xfinity Stream app. See Getting Started with the Xfinity Stream Portal. Xfinity Stream portal features and functions, including but not limited to video playback, aren't guaranteed to work on the following unsupported platforms: Windows tablets or phones Linux operating system Apple TV Other devices     Additional Resources:  Xfinity Stream Portal Minimum System Requirements

Question   Can the Xfinity Stream App be installed on a Smart TV?   Answer   The Xfinity Stream Beta App on Samsung Smart TVs allows Xfinity TV customers to enjoy their cable subscription at home via the new Xfinity Stream Beta app on Samsung Smart TVs. **Note**:  This app is currently in Beta trial. Customers can access the app from the Xfinity Channel in the Samsung Hub app store.     Getting Started You'll need to create a Samsung or LG account and link it to your compatible Smart TV before downloading the Xfinity Stream Beta app. See detailed instructions on how to create an account and link a device for  Samsung  and  LG . The Xfinity Stream Beta app is available on the following Smart TVs: Samsung: 2019 TVs (no minimum software version) and QLED Model Codes Q900R, Q950R, Q90, Q85, Q80, Q70 and Q60; UHD Model Codes RU8000, RU7300 and RU7100. 2018 TVs with minimum software version T-KTM2AKUC 1131.9 and Model Codes NU8500, NU850, NU8000, NU800, Q9F, Q8F, Q7C, Q7F and Q6 [F = Flat, C= Curved]. 2018 TVs with minimum software version T-KTM2LAKUC 1131.9 and Model Codes NU7300, NU730, NU7200, NU7100 and NU710. 2018 TVs with minimum software version T-KTSUAKUC and Model Code UNXXNU7090. 2018 TVs with minimum software version T-KTSNAKUC 1131.9 and Model Codes N5510, N5500, N5350, N5300, N4500, N4350 and N4310. 2017 TVs with minimum software version T-KTMAKUC-1210.8 and Model Codes Q9F, Q8C, Q7F (Flat), Q7C (Curved), MU9000, MU8500, MU8000, MU7600, MU7500, MU750, MU7100, MU700, MU7000, MU6500, MU6490, MU6300, MU630 and MU6290. 2017 TVs with minimum software version T-KTSAKUC-1210.8 and Model Codes M5300, M530, M4500 and M450. LG: 2019 TVs with Model Codes LG SM, LG UM, LG LM, LG OLED *9. 2018 TVs with Model Codes LG SK, LG UK, LG LK, LG OLED *8. 2017 TVs with Model Codes LG SJ, LG UJ, LG LJ, LG OLED *7.   Follow these steps to determine your TV model and software version: Samsung: Make sure your Samsung Smart TV is connected to the Internet. Press the   Smart Hub   button on your Smart Control remote to go to the Samsung Home screen. Scroll to and select the   Settings   icon (gear to the right). Arrow down to   Support. Arrow right, then down, then select   About this TV. From here, you'll see the   Model Code,   Serial Number,   Software Version, etc.   LG: The model number can be found on the back of your LG Smart TV. You can also find it by pressing the  Home  button on your remote and selecting  Settings  ( Gear icon ), then scrolling over to  About This TV  under  General .   Next, follow these steps to add the Xfinity Stream Beta app to your compatible Smart TV: Samsung: Make sure your Samsung Smart TV is connected to the Internet. Press the   Smart Hub   button on your Smart Control remote to go to the Samsung Home screen. Scroll to and select   Apps. Select the   Magnifying Glass   icon. Enter Xfinity Stream using the on-screen keyboard and select   Done. Select the Xfinity Stream Beta app and then choose   Download. Once installation is complete, select   Open   to start using the Xfinity Stream Beta app. When asked, register your device and sign in with your Xfinity credentials.   LG: Make sure your LG Smart TV is connected to the Internet. Press the   Home   button on your remote to bring up the main menu. Scroll right or left until you reach the   LG Content Store. Select   Apps & Games   at the top of the page. Select the   Xfinity Stream Beta app. Click   Install. Once the installation is complete, select   Launch   to start using the Xfinity Stream Beta app. When asked, register your device and sign in with your Xfinity credentials.     Activation Launch the app from either the Samsung Hub app store or the LG Content store. If your Smart TV hasn't been activated, you'll see the Welcome   screen. Select   Get Started   to continue. If your Smart TV has already been activated, you'll see the main menu.   The Activation Code screen will appear on your Samsung or LG Smart TV. On another device (like a mobile phone, tablet or laptop - not from your Smart TV), go to   xfinity.com/authorize   to continue the activation process.   From the web browser on your second device (not the Smart TV), enter the six-digit code provided from the Xfinity Stream Beta app.   Still from the web browser, enter your Xfinity username and password, then select   Sign In. The web browser will show a   Success!   message, notifying you that your Samsung or LG Smart TV has been activated and the activation screen on the Xfinity Stream Beta app will update shortly.   After your Smart TV has been successfully activated, you'll see the Terms of Activation. Scroll to read the terms and select   Yes   to accept and continue. If you select   No Thanks, you'll be taken back to the first step of the activation process (Welcome screen).   Next, name your device and select   Confirm. The device name is used to help with troubleshooting as well as any future device management settings.   You'll see the main menu. You're ready to begin using the app!   User Guide Remote Control You'll need to use the Samsung or LG remote control to navigate the Xfinity Stream Beta app. You can use the basic navigational control, like up/down, left/right, last and OK/select.     Main Menu If your Smart TV has been activated, you'll see the  Main Menu  after opening the app. See our activation instructions above  for more information. From the  Main Menu , you will see the following buttons: Live TV Saved Browse Search Settings     Live TV Pressing  OK   on the Live TV button on the main menu loads the Live TV page and All Channels guide. You'll see all the channels that are available with your Xfinity TV or Xfinity Instant TV subscription. In addition to the Live TV grids, you can also discover live programs in galleries based on curated categories, including  Kids ,   Sports  and  Movies . You can watch currently available live programs by picking a program from the guide and pressing the  Watch   button. Pressing the  Last   button while on a Live TV menu tab will take you back to the main menu.   Live TV Options Press  OK   on the Options button on the Live TV menu to load  More Options   over the Live TV guide. Use the  Find Channels  option to search for the specific networks or channels (including channel numbers) you want, and you can either jump down the All Channels guide to that channel or start watching it right away. Saved Press  OK   on the Saved button on the main menu to load the  For You  tab. The  For You  page has live programs and on-demand TV shows and movies personalized for you. Other tabs include  Recordings  and  Schedule   where you can watch or manage (for example, delete) your recordings from your TV box. You can delete recordings by highlighting a TV episode and selecting  Modify Episode Recording , then  Delete Recording . Note: You can't delete recordings in bulk (for example, an entire series) on your Samsung or LG TV. However, you can do this directly on your TV Box or on the Xfinity Stream app. You can also recover recordings that were deleted in the past 24 hours by going to the following menus: Saved > Recordings > Deleted Recordings > and selecting Undelete.   Browse Press  OK   on the  Browse   button in the main menu to load the gallery of on demand TV shows. The  Browse   section includes on demand videos organized by  TV ,  Movies ,  Networks ,  Sports ,  Kids ,  News   and  Latino . Special categories of on demand videos are displayed depending on the editorial calendar (for example, Olympics or World Cup). Search Press  OK   on the Search button on the main menu to go to the Search page. You can search for a movie, TV show or network (a collection of channels). The search feature uses a predictive search that gives you results as you start entering the name. Recent search results are also shown if available. Settings The Settings button on the main menu loads the  Settings   page, which includes Language, Parental Controls, Accessibility, Help, Terms & Policies, About and Sign-Out. Language settings let you set the default language for  Secondary Language soundtracks  (you'll see the  SAP   option in  Playback Controls   when available). Language settings don't change the language for menus or TV listings. Parental Controls let you restrict the type of content that can be watched without a lock code. You can set up your Parental Control personal identification number (PIN), change it or cancel it. After you've created a Parental Control PIN, you can limit (Lock) content based on content ratings, or set up Safe Browse to restrict what shows up in content pages. Accessibility settings let you turn Closed Captioning  On   or  Off , change the look of the Closed Captioning text, and turn Video Description  On   or  Off . Note:  If you have  Voice Guidance  (text-to-speech) set up on your Samsung or LG Smart TV, you can also turn it on with the Xfinity Stream app.       Additional Resources: Activate the Xfinity Stream Beta App on Smart TVs Navigate the Xfinity Stream Beta App on Smart TVs The Xfinity Stream App on Xfinity TV Partner Devices

What is the Xfinity Stream TV app?

As of June 11th, the Active Time Alert in xFi has been renamed to Active Time Limit. With this change, we also introduced the ability to automatically pause a profile's devices once their active time limit has been reached.   An Active Time Limit provides the ability to set time limits for profiles on your home network to help your family promote healthy Internet usage habits. Once enabled, the  Xfinity primary user  will receive a text message, email and/or push notification (depending on your xFi notification preferences) when a profile’s devices are close to reaching their active time limit on your home network.   To set up an Active Time Limit, select a profile and select Edit, next to Active Time Limit. Choose Weekdays or Weekends and adjust the bar to set the active time limit. This will be the daily limit for the profile starting at 12am each day. If you do not want the profile’s devices to automatically pause once the time limit is reached, be sure to disable this setting for the active time limit. This means, once the profile's devices are paused, they will stay paused for the rest of the day (until midnight). You can unpause the profile by going into xFi, selecting the profile from People and then selecting "Unpause All".    If the profile has a bedtime schedule, all of the profile's devices will pause until midnight and then remain paused until the scheduled wake time the following day. If you have paused a specific device, selecting "Until I Unpause", that device will remain paused until you go into xFi and unpause the device. Activities such as streaming music or videos, surfing, shopping, gaming and downloading books, pictures and videos, count towards 'active time.' Applications that you may not be actively using, but are running in the background (for example, an app downloading an update) may count towards active time. Access using cellular data, a public Xfinity WiFi hotspot, or other available WiFi networks will not count toward active time.     To receive  Active Time Limit  notifications, be sure you have   Network Activity   notifications turned on in xFi.  Learn about notification preferences .     Frequently Asked Questions What is an Active Time Limit? An Active Time Limit provides the ability to set time limits for profiles on your home network to help your family promote healthy Internet usage habits. When enabled, the  Xfinity primary user will receive a text message, email and/or push notification (depending on you xFi notifications preferences) when a profile's devices are close to reaching their active time limit on your home network. Devices assigned to the profile can be automatically paused for the remainder of the day once the time limit is reached. How do I set up an Active Time Limit ? Visit the profile that you'd like to set a limit for and select  Edit , next to  Active Time Limit . Choose  Weekdays   or  Weekends   and adjust the bar to set the active time limit. This will be the daily limit for the profile, starting at 12:00 AM each day. By default, the option to automatically pause devices is enabled when creating new active time limits. This will pause a profile’s devices for the rest of the day (until midnight) once their active time limit has been reached. If you do not want the profile’s devices to automatically pause, be sure to disable this setting for the active time limit. **Note**:   The automatic pause setting will not be enabled on any   Active Time Limits   that were set up prior to the introduction of this feature. You will need to enable this option for each existing active time limit.   What counts as 'active time'? Activities such as streaming music or videos, surfing, shopping, gaming and downloading books, pictures and videos, count towards 'active time.' Applications that you may not be actively using, but are running in the background, may count towards active time. For example, an app downloading an update would likely be considered active time, while a text message with no attachment likely won’t. Devices may download updates overnight and this will count as active time. Some devices, like Chromecast, continuously download data, and are not recommended to be assigned to profiles where you set an Active Time Limit. **Note**:   Access using cellular data, a public Xfinity WiFi hotspot or other available WiFi networks will not count towards active time.   What happens when the active time limit is reached? When the limit has been reached, the devices in that profile will be paused for the remained of the day, until midnight. When this time limit is close to being reached, a text message, email and/or push notification will be sent to the  Xfinity primary user  depending on your xFi notification preferences. Be sure that you have  Network Activity  notifications turned on to receive these alerts. **Note**:   If you do not want the devices in a profile to automatically pause once the time limit is reached, be sure to disable this option in the active time limit.   Can I unpause devices after they have hit their active time limit? If you wish to unpause a profile’s devices after they have reached their active time limit, you can open that profile and  Unpause All Devices . Why are some devices still paused from the previous day? The device may still be paused under a separate pause rule or may be paused due to a bedtime schedule. Check these settings to ensure that all pause rules have been removed from the device/profile and that the bedtime mode schedule has ended.     To learn more about setting Active Time Limits, visit   Personalizing and Controlling Your Home Network with xFi   or the Active Time Limit section in the   xFi FAQs.

Having an issue with your Xfinity TV service? Learn how you can use the Xfinity My Account app on your mobile device to troubleshoot or request a call back from a Comcast agent for further assistance.     Download the App First, download the Xfinity My Account app (Apple/Android) and sign in using your Xfinity username and password.     Device Self-Help Information and Troubleshooting Guides You can access self-help information and troubleshooting guides for other Xfinity services as well. Just click on the links below for more details: Internet self-help and troubleshooting for the Xfinity My Account app Xfinity Voice troubleshooting for the Xfinity My Account app     Troubleshooting Steps You will be asked to identify the problem. After selecting the item to troubleshoot, the app will run diagnostics. The app will initiate account-, service- and device-level checks. Based on the check, it will present options to correct whatever issues are occurring. You can reset modems, fix entitlement issues, be alerted when outages are resolved and more. The app will ask if the problem has been fixed. If the problem has not been fixed, please see the   Troubleshooting - Request Assistance section for more options.     Common Problems & Solutions Tapping   Common Problems & Solutions   will also allow you to see FAQs related to Xfinity TV service. Troubleshooting TV Issues Tap   Troubleshoot   to fix common problems with your TV. TV troubleshooting options display after checking connections. These options include: On Demand isn't working My cable box is acting strangely I see an error message     Setting up a Remote Here's an example of the information you will be shown if you select the help topic   Setup a remote: Once you find your remote, tap   Continue   and follow the instructions to set up your remote to your devices. Troubleshooting - Request Assistance If you are unable to fix the problem through the app, there are options to get a call back from a Comcast agent (to avoid being on hold) or to contact   @ComcastCares   on Twitter. See more about   troubleshooting your Xfinity Voice service with the Xfinity My Account app. For additional information see here: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting  

Having an issue with your Xfinity Voice service? Use the Xfinity My Account app on your Apple or Android mobile device to view self-help options or request further assistance. Download the App First, download the Xfinity My Account app ( Apple / Android ) and sign in using your Xfinity username and password. Common Problems & Solutions No Dial Tone? Make sure all phones are on the hook and that cordless phone batteries are charged. Try to plug a working corded phone into different jacks to find out if the problem is isolated to one phone or one jack. Not Receiving Calls? Check the ringer on your phone to make sure it is turned on. If the phone rings a half ring on incoming calls, Call Forwarding may be activated.   Need more advanced help? Follow the below instructions to troubleshoot your Xfinity Voice service with the Xfinity My Account app: Log into the Xfinity My Account app on your Apple or Android device, and tap the   Voice   icon at the bottom of the screen.   Tap   Common Problems & Solutions.   Tapping any of the topics displayed will provide more information about managing your Xfinity Voice service, including FAQs: Understanding Account Numbers/Username and PINs How To Set-up Your Xfinity Voicemail How To Change the Number of Rings Before Going To Voicemail     Troubleshooting Steps You will be asked to identify the problem. After selecting the item to troubleshoot, the app will run diagnostics. The app will initiate account, service and device level checks. Based on these checks, it will present options to correct whatever issues are occurring. You can reset modems, fix entitlement issues, be alerted when outages are resolved and more. The app will ask if the problem has been fixed. If the problem has not been fixed, please see the   Additional Troubleshooting - Request Assistance   section below for more options.     Begin Troubleshooting Log into the Xfinity My Account app on your Apple or Android device, and tap the   Voice   icon at the bottom of the screen.   Tap   Troubleshoot.   Select the service issue that you are currently experiencing.   The connection status of your Xfinity Voice modem will be checked, which may take a few seconds.     Online Troubleshooting If your Xfinity Voice modem is online, restarting it can resolve many common issues. If you're currently using your Voice service, please finish up all phone calls; otherwise, any in-progress calls will be disconnected. If you would like to proceed, tap   Restart device. Restarting your modem should take about five minutes.   The My Account app will send a restart signal to your modem.   Once the restart signal has been sent, please wait about five minutes for the modem to light up again. Then, check if you can hear a dial tone on your Xfinity Voice line. If this fixed your issue, tap   Yes.   To exit Troubleshooting, tap   Done. Then - you're all set!     Offline Troubleshooting If your Xfinity Voice modem is detected to be offline, please try powercycling the device to bring it back online by following these steps: Unplug your modem from the power cord and coax cable. If there is a battery present, please remove it. Wait at least 15 seconds. Plug your device back in to power it on and reconnect the coax cables. If you removed the battery, place it back in. Then, tap   OK, I've completed these steps.     Home Wiring Troubleshooting If you already powercycled and/or restarted your Xfinity Voice modem, and the original issue still persists, please note that home wiring can affect your ability to make calls. Make sure all phones are on the hook and that any cordless phone batteries are charged. If you are using home wiring, tap   Yes.   Try plugging your phone line directly into your Xfinity Voice modem. Find the port behind the device and plug your phone line directly into Tel 1, as pictured below. If this fixed your issue, tap   Yes.   Then, check if you can hear a dial tone on your Xfinity Voice line, which would indicate home wiring issues. If so, tap   Yes   again.     Additional Troubleshooting - Request Assistance If you are unable to fix the problem, you will be provided with options to get a call back from a Comcast representative (to avoid being on hold) and contact   @ComcastCares   via Twitter. For additional information, see these   FAQs about Xfinity My Account. For additional information, see here: https://www.xfinity.com/support/articles/my-account-app-voice-mobile-troubleshooting

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