Visitor

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4 Messages

Thursday, July 17th, 2025

Sound Out of Sync for On Demand Content

I use an Amazon Fire Stick with the Xfinity Stream application to watch Showtime Content - in this case Dexter Resurrection specifically.

The sound is not synced with the video. Tried logging in/out, restarting the device, network connection is fine. It also seems to happen on other Showtime content and not on some other content (all played via on Demand through the app).

The same process on the cable box and mobile do not appear to have this issue.

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Official Employee

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2.6K Messages

3 months ago

 

user_mp78x4 Thank you so much for stopping in for help with the audio delay you are running into on your Firestick with the Showtime content. That would be frustrating and I know Dexter is something you need to pay attention to especially now that he is back! Since you are not running into an issue on other devices I would focus on the Firestick. Since you are using the app if there are any connection issues with the stick I can be reflecting in audio as well as the image. Check to make sure the you have a good connection to your home network on that device. Next you may want to clear the cache for the stream app on the fire stick. navigate to Settings > Applications > Manage Installed Applications. Then, select the app you're having trouble with, and choose "Clear Cache".


If that does not help let me know.

 

Visitor

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4 Messages

I have the same problem trying to stream any program in the app now, on multiple fire sticks and fire TVs.  My internet connection is fine and I just tried clearing the app cache.  No impact, sound is delayed relative to video.

Visitor

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4 Messages

Clearing cache did not work for me either. It does not appear to happen because of internet speed. The connection is fine.

Official Employee

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2.6K Messages

 

user_mp78x4 Thank you for letting me know you are also running into audio issues. If you are still having issues, could you tell me what other steps you have already tried for troubleshooting, other than clearing the cache? 

 

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Frequent Visitor

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10 Messages

I am also having the same issue with Dexter resurrection on the Xfinity app

Official Employee

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2.3K Messages

 

dgakers Is Dexter the only show this is happening on?

 

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Visitor

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2 Messages

2 months ago

I am having the same issue on the Xfinity app while watching Dexter new season on demand. The audio is out of sync

Official Employee

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337 Messages

Hi @user_endnv9,
For a moment there, the silence on this post had me thinking these were fully resolved. Are you noticing this issue with other programming as well?

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Visitor

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2 Messages

@XfinityJustinM​ we are all having the same problem. Its ALL showtime on demand programs. Yellowjackets, dexter, mobland... every single on demand program on showtime. I do not have this issue with any other channel on demand or any channel period. You need to fix this.

Official Employee

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1.5K Messages

 

user_8gy1yc I appreciate the update and am sorry to hear that it continues to happen. For clarity with what others have provided, are you also only running into issues through the Xfinity Stream app, or have you tried through a TV box or another device outside of a Fire stick/TV? 

 

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Visitor

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2 Messages

The out of sync voices only occur on demand with the xfinity stream app with the showtime channel. For example when I am streaming from my phone. Its been happening for a long time. 

Official Employee

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126 Messages

 

user_8gy1yc thank you for clarifying. When was the last time the app was updated, signed out and signed back in? 

 

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Visitor

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4 Messages

18 days ago

I see the same thing for all On Demand content on Univision using the Xfinity Stream app. It is very consistent and can't be fixed by restarting anything, and I see the behavior regardless of my connection. The sound delay is 3 or 4 seconds,  making the content unwatchable. Live TV on the channel is fine.

Official Employee

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567 Messages

Hello @user_to1xx1, thank you for your comment. If you are still having issues, what device are you using to access the Xfinity Stream app? 

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Visitor

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4 Messages

I am using a Samsung tablet. Yes,  I am still having issues. 

Official Employee

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2.9K Messages

Thank you for letting us know! I'm sorry to learn you're still having issues, user_to1xx1. This is not the experience we want. Just to confirm have you tried uninstalling and reinstalling the app to see if it helps? Does it have this same issue when using another device?

 

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Visitor

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4 Messages

@XfinityThomasA​ 

Yeah, it doesn't seem to help. Re-installed, and there is the same 3 second delay on every show. I don't see the problem on my tv with a dedicated streaming box. The tablet Stream app definitely shows the issue consistently, however. Live feeds also don't suffer.

Visitor

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4 Messages

I realized today that it isn't every show on Univision, but only the telenovelas. And not until after the first commercials. I think it may have to do with the screen that shows up and says "presenta" for these shows. I think this screen throws the audio out of sync and is embedded in the content in some way. 

Visitor

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3 Messages

7 days ago

Same issue with all showtime and mgm+ on demand titles.

Visitor

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3 Messages

This has been going on for years. Xfinity has to be aware by now as there are dozens of posts over the last 4 years with the same complaint. And yet, no solution. For the $280 a month I pay to Xfinity for TV and Internet alone you'd think audio sync wouldn't be an issue I'd still be dealing with years after first brining this to their attention.

Visitor

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4 Messages

I agree. Let’s keep posting and maybe they’ll finally address it. Based on the history of my user experience with the xfinity stream app, I’m 99% sure it’s a system issue on the Comcast end.

For showtime content specifically, it’s a shame we need to rely on this apps on demand specifically and they can’t work out a partnership for us to use the paramount app directly - we deserve that capability if we pay for our subscriptions that love to advertise “paramount+ with Showtime” (or whatever) - I’ll digress but this is pretty ridiculous.

keep on posting

Visitor

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4 Messages

@XfinityQue @XfinityJustinM @XfinityThomasA

please put pressure on the issue and keep us informed of when we can try again to see if addressed.

it is very frustrating and appears to be a consistent issue on all type of devices. I’m 99% sure the issue is on the Comcast side of things and it’s interesting that it takes this long and these many posts over so many years to fix it. Cheers.

Official Employee

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3.5K Messages

Hey there, @Dxdog666, thanks for reaching out through Xfinity Forums regarding your issues with the audio on Showtime and MGM+. We would be happy to help with troubleshooting as I know how important it is to have working audio. What device are you using to watch these on-demand titles? Are you using an Amazon Fire Stick?

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Official Employee

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1.8K Messages

@user_mp78x4 Thank you for dropping a comment on this thread that you are seeing the same issue. What device are you using to watch these on-demand titles? Are you using an Amazon Fire Stick too? Does this happen on any other channel?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

1 day ago

I'm also having the same issue and I only have the app we no longer have a box so it is very frustrating 

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