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user_mp78x4
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2 Messages

Thursday, July 17th, 2025

Sound Out of Sync for On Demand Content

I use an Amazon Fire Stick with the Xfinity Stream application to watch Showtime Content - in this case Dexter Resurrection specifically.

The sound is not synced with the video. Tried logging in/out, restarting the device, network connection is fine. It also seems to happen on other Showtime content and not on some other content (all played via on Demand through the app).

The same process on the cable box and mobile do not appear to have this issue.

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17 hours ago

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XfinityAmandaB

Official Employee

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2.5K Messages

1 month ago

 

user_mp78x4 Thank you so much for stopping in for help with the audio delay you are running into on your Firestick with the Showtime content. That would be frustrating and I know Dexter is something you need to pay attention to especially now that he is back! Since you are not running into an issue on other devices I would focus on the Firestick. Since you are using the app if there are any connection issues with the stick I can be reflecting in audio as well as the image. Check to make sure the you have a good connection to your home network on that device. Next you may want to clear the cache for the stream app on the fire stick. navigate to Settings > Applications > Manage Installed Applications. Then, select the app you're having trouble with, and choose "Clear Cache".


If that does not help let me know.

 

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user_7581d0

Visitor

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4 Messages

I have the same problem trying to stream any program in the app now, on multiple fire sticks and fire TVs.  My internet connection is fine and I just tried clearing the app cache.  No impact, sound is delayed relative to video.

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1 month ago

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user_mp78x4

Visitor

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2 Messages

Clearing cache did not work for me either. It does not appear to happen because of internet speed. The connection is fine.

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30 days ago

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XfinityAmandaB

Official Employee

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2.5K Messages

 

user_mp78x4 Thank you for letting me know you are also running into audio issues. If you are still having issues, could you tell me what other steps you have already tried for troubleshooting, other than clearing the cache? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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28 days ago

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dgakers

Frequent Visitor

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10 Messages

I am also having the same issue with Dexter resurrection on the Xfinity app

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27 days ago

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XfinityPeterH

Official Employee

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2.2K Messages

 

dgakers Is Dexter the only show this is happening on?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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user_endnv9

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2 Messages

17 hours ago

I am having the same issue on the Xfinity app while watching Dexter new season on demand. The audio is out of sync

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