Sound Out of Sync for On Demand Content

I have the same problem trying to stream any program in the app now, on multiple fire sticks and fire TVs.  My internet connection is fine and I just tried clearing the app cache.  No impact, sound is delayed relative to video.

Clearing cache did not work for me either. It does not appear to happen because of internet speed. The connection is fine.

I am also having the same issue with Dexter resurrection on the Xfinity app

Hi @user_endnv9,
For a moment there, the silence on this post had me thinking these were fully resolved. Are you noticing this issue with other programming as well?

@XfinityJustinM​ we are all having the same problem. Its ALL showtime on demand programs. Yellowjackets, dexter, mobland... every single on demand program on showtime. I do not have this issue with any other channel on demand or any channel period. You need to fix this.

The out of sync voices only occur on demand with the xfinity stream app with the showtime channel. For example when I am streaming from my phone. Its been happening for a long time. 

Hello @user_to1xx1, thank you for your comment. If you are still having issues, what device are you using to access the Xfinity Stream app? 

I am using a Samsung tablet. Yes,  I am still having issues. 

Thank you for letting us know! I'm sorry to learn you're still having issues, user_to1xx1. This is not the experience we want. Just to confirm have you tried uninstalling and reinstalling the app to see if it helps? Does it have this same issue when using another device?

@XfinityThomasA​ 

Yeah, it doesn't seem to help. Re-installed, and there is the same 3 second delay on every show. I don't see the problem on my tv with a dedicated streaming box. The tablet Stream app definitely shows the issue consistently, however. Live feeds also don't suffer.

I realized today that it isn't every show on Univision, but only the telenovelas. And not until after the first commercials. I think it may have to do with the screen that shows up and says "presenta" for these shows. I think this screen throws the audio out of sync and is embedded in the content in some way. 

This has been going on for years. Xfinity has to be aware by now as there are dozens of posts over the last 4 years with the same complaint. And yet, no solution. For the $280 a month I pay to Xfinity for TV and Internet alone you'd think audio sync wouldn't be an issue I'd still be dealing with years after first brining this to their attention.

I agree. Let’s keep posting and maybe they’ll finally address it. Based on the history of my user experience with the xfinity stream app, I’m 99% sure it’s a system issue on the Comcast end.

For showtime content specifically, it’s a shame we need to rely on this apps on demand specifically and they can’t work out a partnership for us to use the paramount app directly - we deserve that capability if we pay for our subscriptions that love to advertise “paramount+ with Showtime” (or whatever) - I’ll digress but this is pretty ridiculous.

keep on posting

@XfinityQue @XfinityJustinM @XfinityThomasA

please put pressure on the issue and keep us informed of when we can try again to see if addressed.

it is very frustrating and appears to be a consistent issue on all type of devices. I’m 99% sure the issue is on the Comcast side of things and it’s interesting that it takes this long and these many posts over so many years to fix it. Cheers.

Hey there, @Dxdog666, thanks for reaching out through Xfinity Forums regarding your issues with the audio on Showtime and MGM+. We would be happy to help with troubleshooting as I know how important it is to have working audio. What device are you using to watch these on-demand titles? Are you using an Amazon Fire Stick?

@user_mp78x4 Thank you for dropping a comment on this thread that you are seeing the same issue. What device are you using to watch these on-demand titles? Are you using an Amazon Fire Stick too? Does this happen on any other channel?

Hey @user_2zy7yo, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting. Could you please let us know what device you are using the Xfinity Stream App on, as well as specific content and channels you may be experiencing some audio sync issues on? We hope to hear from you soon. 

This delay is happening on Showtime only on my Android phone only..

Hi there, @user_7581d0 Thank you for taking the time to reach out to us here on this forum. I'm really sorry you're experiencing this frustrating audio delay with MGM+ on your Xfinity devices. It must be incredibly annoying, especially after investing time in troubleshooting like clearing caches and disconnecting your soundbar. You came to the right place for assistance! Can you please send me a DM with your full first and last name along with your full service address so that we can look into this concern further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.