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WebEx won't work
Was there a solution for getting WebEx working when blocked by Comcast? Similar to https://forums.xfinity.com/conversations/search?q=webex, everything else is working fine... just WebEx doesn't want to work. Calling in, the help staff claim that Comcast only provides a signal and will not block anyt
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Your Home Network
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WebEx issues
Hi- I work from home and am having issues using WebEx. It cuts out, freezes and sounds garbled. I just upgraded my Xfinity router. I have the 800 G plan. Speed tests are 473 and 23.7 when not using Webex. When using WebEx it was 383 and 22.7. My IT dept insists that the issue is on my end. 🙄Help!
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Your Home Network
intermittent drop off (5-10s) with Webex
Hello, I've been working from home the past couple days and noticing that I'm getting intermittent drop off (5-10s) when connected to my corporate Webex connection. This makes video conferencing very difficult. Can you please check the signals to my premises for my 2Gbps connection.
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Your Home Network
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persistent drops in service when using Webex or Slack video meetings
My service is having persistent drops when using Webex or Slack for video meetings. The service will drop for 5-20 seconds at a time, and during a one hour meeting, I see this happen maybe 15 times. This behavior has been happening for at least the last year. I had an xfinity tech out about a year a
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Your Home Network
just webex as far as I can tell
intermittent drop off (5-10s) with Webex
Hello, I've been working from home the past couple days and noticing that I'm getting intermittent drop off (5-10s) when connected to my corporate Webex connection. This makes video conferencing very difficult. Can you please check the signals to my premises for my 2Gbps connection.
Question
@user_7f7446 Sorry for the delayed response. I would love to help and troubleshoot WebEx. Have you tried accessing WebEx on a incognito window?
WebEx won't work
Was there a solution for getting WebEx working when blocked by Comcast? Similar to https://forums.xfinity.com/conversations/search?q=webex, everything else is working fine... just WebEx doesn't want to work. Calling in, the help staff claim that Comcast only provides a signal and will not block anyt
Question
I use Zoom and Teams without problem. Just ran a speed test, and I get 204.8 MB downloads and 22.5 MBPS uploads, with 18ms latency (wifi). If I use a wired connection, I get 927 MPBS downloads, 22.2MBPS uploads, and 17 ms latency. The problem with We
persistent drops in service when using Webex or Slack video meetings
My service is having persistent drops when using Webex or Slack for video meetings. The service will drop for 5-20 seconds at a time, and during a one hour meeting, I see this happen maybe 15 times. This behavior has been happening for at least the last year. I had an xfinity tech out about a year a
Question
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Packet loss on a new connection at a brand new apartment
Its been just a month since I moved in and 2 since they finished construction of the apartment. I started having packet loss issues immediately while 1. Playing games liked Dota2, AOM, etc. 2. While attending Webex meetings, 3. When streaming Netflix and Prime and 4. Even when surfing the internet.
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Your Home Network
Hello, @user_zldx4e, and thank you for reaching out on the Community Forum for support with your Internet Connectivity issue. What troubleshooting steps have you tried to correct this issue? Are Webex and Slack the only sites that have been giving yo
persistent drops in service when using Webex or Slack video meetings
My service is having persistent drops when using Webex or Slack for video meetings. The service will drop for 5-20 seconds at a time, and during a one hour meeting, I see this happen maybe 15 times. This behavior has been happening for at least the last year. I had an xfinity tech out about a year a
Question
Closed
Internet Instability when using video conferencing, Teams, Zoom, WebEx, etc
For several weeks I have been experiencing internet instability when sharing my webcam video on online conference platforms. I have a gig speed modem and I'm getting over 100Mbps down and 40 mbps up at the office computer. I haven't seen any answers in this forum but for a suspicion that it may have
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Your Home Network
@bskitz wrote:It is apples to oranges isn’t it? Got it .Although the article is promising! Fiber deep!Fingers crossed!Yeah, I could live with half a gig - as long as they let me use it. What really bugs me is I upgraded from 300 mbps (and was getting
Gigabit plan - Are we allowed to use the bandwidth?
I just upgraded from a 300 mbps plan where I got 350 mbps to a gigabit plan. At first I got 524 gbps down, 41.7 gbps up. Fair enough, I'm in a Chicago suburb and there are probably a lot of people working from home. Then I actually tried to use the bandwidth. I opened up a NNTP client and rate limit
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Issues with Audio/Video Conferencing on Xfinity Internet connection
Hello. Video conferencing on our home network is effectively unusable. Video and audio freeze several times per minute. Each freeze lasts 3 to 8 seconds. We see this with Zoom, MS Teams, Skype, Cisco Webex applications, etc. This behavior doesn’t change whether using WiFi or a wired connection to th
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Your Home Network
Depends on what your company uses and their IT department. If it's MS Teams, WebEx or some other live messaging app for real time communication, can you see when other employees are online and logged into work with the app active? Yes. C
Can my employer see when my internet is paused?
Yesterday, while I was still working, my mom accidentally paused the internet(she was looking around the new xfinity app and wasn’t fully aware of what she was clicking). I wasn’t aware that the internet was paused and I went to open a browser and my laptop gave me a message stating the internet for
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@Aceq2jot Yeah, it was the huge number of uncorrectable code words (1567819) that was the concern. And the problem is that it's consistent enough that I can't actually expect it to work for more than an hour at a time. I've never been able to reso
Highly variable internet speed - logs show uncorrectable code words on Downstream OFDM Channel 1
For months now, we've been seeing intermittent internet and highly variable speeds - multiple technicians have been out and unable to solve the issue. To be sure it wasn't too many devices on the XB8 Xfinity gateway, I purchased a NightHawk CM2050V modem along with a NightHawk BE12000 (RS500) WiFi7
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Hitron Coda56 download speed it fluctuating a lot between 2200 to 300 Mbps while upload is almost coming same near about 350+
Hi All, I was using CM2000 from netgear for long time while using 1000+Mbps service from Xfinity, initially even for that upload was 35 or 40 Mbps so CM2000 was ok. But since more 5-6 month or year upload was updated 200Mbps by Xfinity. And I came to know CM2000 doesn't support more than 45 upload s
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Your Home Network
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Weak signals leading to short dropouts / intermittent connectivity problems.
For the last 2 weeks I've been experiencing connection problems with my internet service. I am using my own equipment. Starting at the beginning, I had a Netgear CM1150V modem to support my 800 MB plan. I am using a separate Asus AX88U router. From the cable entry point into my home, I am using a si
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Your Home Network
Nevermind, figured it out. Comcast DNS Servers decided to arbitrarily stop resolving Webex.com. Switch DNS Servers in your router (I used Google's) and you'll be unblocked.
WebEx won't work
Was there a solution for getting WebEx working when blocked by Comcast? Similar to https://forums.xfinity.com/conversations/search?q=webex, everything else is working fine... just WebEx doesn't want to work. Calling in, the help staff claim that Comcast only provides a signal and will not block anyt
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Yes yes yes!!! So frustrating. I get that improvements or problems need to be fixed. But when it is planned, why can't they notify everyone who opts in? I've checked everything and my phone number if verified, etc. When you work from home and are abl
How can I receive notification of planned outages?
This morning during a work meeting my internet went out. Checking the xfinity website from my phone it says the outage was planned for enhancements and service not expected to be restored until 4 pm! If I had known I could have planned to be outside of the planned service outage area. Where can I go
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Internet unstable
I have tried all the trouble shootings multiple times. I have tried numerous devices. The speed test consistently appears ok. i do not have enough latency/bandwidth to maintain a video call in zoom, teams, or webex. In all applications and on all devices, I receive messages that say “your I internet
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Customer Service
@robyepez Ok is everything dropping off or just the Webex connection ?
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intermittent drop off (5-10s) with Webex
Hello, I've been working from home the past couple days and noticing that I'm getting intermittent drop off (5-10s) when connected to my corporate Webex connection. This makes video conferencing very difficult. Can you please check the signals to my premises for my 2Gbps connection.
Question