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WebEx issues

Hi- I work from home and am having issues using WebEx. It cuts out, freezes and sounds garbled. I just upgraded my Xfinity router. I have the 800 G plan. Speed tests are 473 and 23.7 when not using Webex. When using WebEx it was 383 and 22.7. My IT dept insists that t

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WebEx won't work

Was there a solution for getting WebEx working when blocked by Comcast? Similar to https://forums.xfinity.com/conversations/search?q=webex, everything else is working fine... just WebEx doesn't want to work. Calling in, the help staff claim that Comcast only provides a signal and will not block anyt

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Your Home Network

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Zoom/Teams/WebEx Audio cuts out randomley

Over the last month during Video conferences my Audio will cutout for 5 to 10 seconds several times during a meeting. This happens across all my devices (Windows OS, Chromebooks and IOS/Android) when using Microsoft Team, Zoom and WebEx. Its happen if they are hardwired to the Comcast router or Wifi

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Your Home Network

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intermittent drop off (5-10s) with Webex

Hello, I've been working from home the past couple days and noticing that I'm getting intermittent drop off (5-10s) when connected to my corporate Webex connection. This makes video conferencing very difficult. Can you please check the signals to my premises for my 2Gbps connection.

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persistent drops in service when using Webex or Slack video meetings

My service is having persistent drops when using Webex or Slack for video meetings. The service will drop for 5-20 seconds at a time, and during a one hour meeting, I see this happen maybe 15 times. This behavior has been happening for at least the last year. I had an xfinity tech out about a year a

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@user_7f7446 Sorry for the delayed response. I would love to help and troubleshoot WebEx. Have you tried accessing WebEx on a incognito window?

CCLamont

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2 years ago

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WebEx won't work

Was there a solution for getting WebEx working when blocked by Comcast? Similar to https://forums.xfinity.com/conversations/search?q=webex, everything else is working fine... just WebEx doesn't want to work. Calling in, the help staff claim that Comcast only provides a signal and will not block anyt

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Internet Instability when using video conferencing, Teams, Zoom, WebEx, etc

For several weeks I have been experiencing internet instability when sharing my webcam video on online conference platforms. I have a gig speed modem and I'm getting over 100Mbps down and 40 mbps up at the office computer. I haven't seen any answers in this forum but for a suspicion tha

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Your Home Network

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Hello, @user_zldx4e, and thank you for reaching out on the Community Forum for support with your Internet Connectivity issue. What troubleshooting steps have you tried to correct this issue? Are Webex and Slack the only sites that have been giving yo

XfinityThomasC

commented

10 months ago

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persistent drops in service when using Webex or Slack video meetings

My service is having persistent drops when using Webex or Slack for video meetings. The service will drop for 5-20 seconds at a time, and during a one hour meeting, I see this happen maybe 15 times. This behavior has been happening for at least the last year. I had an xfinity tech out about a year a

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Hey, @user_h9wbex! Thanks for reaching out to us on the forums! I apologize to hear that your modem is beeping. That can certainly be annoying, but we are here to help! Does the modem feel hot to the touch? Have you tried to do a power cycle on it to

XfinityMichaelC

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2 years ago

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Beep

Modem beeping every 15-20 minutes

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Be aware of spam attempt

Hello, I received an email that looked official until I noticed that the web address is coming from a Webex. Excerpt below: Cisco Webex www.webex.com Visit site Your bill suspension Yahoo/Inbox Xfinity.com www.webex.com From:messenger@webex.com To:[Edited: "Personal Infor

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Customer Service

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Internet unstable

I have tried all the trouble shootings multiple times. I have tried numerous devices. The speed test consistently appears ok. i do not have enough latency/bandwidth to maintain a video call in zoom, teams, or webex. In all applications and on all devices, I receive messages that say “your I

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Customer Service

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Packet loss on a new connection at a brand new apartment

Its been just a month since I moved in and 2 since they finished construction of the apartment. I started having packet loss issues immediately while 1. Playing games liked Dota2, AOM, etc. 2. While attending Webex meetings, 3. When streaming Netflix and Prime and 4. Even when surfing the internet.

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@Aceq2jot Yeah, it was the huge number of uncorrectable code words (1567819) that was the concern. And the problem is that it's consistent enough that I can't actually expect it to work for more than an hour at a time. I've never been able to reso

User_te

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10 days ago

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Highly variable internet speed - logs show uncorrectable code words on Downstream OFDM Channel 1

For months now, we've been seeing intermittent internet and highly variable speeds - multiple technicians have been out and unable to solve the issue. To be sure it wasn't too many devices on the XB8 Xfinity gateway, I purchased a NightHawk CM2050V modem along with a NightHawk BE12000 (RS500) WiFi7

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Nevermind, figured it out. Comcast DNS Servers decided to arbitrarily stop resolving Webex.com. Switch DNS Servers in your router (I used Google's) and you'll be unblocked.

user_7f7446

commented

2 years ago

to the conversation:

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WebEx won't work

Was there a solution for getting WebEx working when blocked by Comcast? Similar to https://forums.xfinity.com/conversations/search?q=webex, everything else is working fine... just WebEx doesn't want to work. Calling in, the help staff claim that Comcast only provides a signal and will not block anyt

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I use Zoom and Teams without problem. Just ran a speed test, and I get 204.8 MB downloads and 22.5 MBPS uploads, with 18ms latency (wifi). If I use a wired connection, I get 927 MPBS downloads, 22.2MBPS uploads, and 17 ms latency. The problem with We

user_zldx4e

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9 months ago

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persistent drops in service when using Webex or Slack video meetings

My service is having persistent drops when using Webex or Slack for video meetings. The service will drop for 5-20 seconds at a time, and during a one hour meeting, I see this happen maybe 15 times. This behavior has been happening for at least the last year. I had an xfinity tech out about a year a

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Yes yes yes!!! So frustrating. I get that improvements or problems need to be fixed. But when it is planned, why can't they notify everyone who opts in? I've checked everything and my phone number if verified, etc. When you work from home and are abl

user_bf41ca

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3 years ago

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How can I receive notification of planned outages?

This morning during a work meeting my internet went out. Checking the xfinity website from my phone it says the outage was planned for enhancements and service not expected to be restored until 4 pm! If I had known I could have planned to be outside of the planned service outage area. Where can

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I dunno. 5 days for a tech showing up is actually pretty good these days. $25 fuel surcharge is also common for any vendor, but I haven't heard of Xfinity doing it. Down/outage happens. Couple hours where I was at last week.

flatlander3

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3 years ago

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Unacceptable wait times for technicians

I am highly dependent on my internet. Tonight in the middle of working my modem started blinking orange. The phone technician could not help us. A 5 day wait time is unacceptable for a technician to come to my home.

Question

Depends on what your company uses and their IT department. If it's MS Teams, WebEx or some other live messaging app for real time communication, can you see when other employees are online and logged into work with the app active? Yes. C

flatlander3

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2 years ago

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Can my employer see when my internet is paused?

Yesterday, while I was still working, my mom accidentally paused the internet(she was looking around the new xfinity app and wasn’t fully aware of what she was clicking). I wasn’t aware that the internet was paused and I went to open a browser and my laptop gave me a message stating the internet for

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Issues with Video Conferencing

Hi, I have an 800Mbps plan from Xfinity. The download speeds are always greater than my plan. However, while using any video conferencing platform like Webex, Teams, Chime, Slack, etc. I experience "poor connection," and the connection drops randomly. The video shared screen, and the voice gets froz

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Your Home Network

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Issues with Video Conferencing

Hi, I have 800Mbps plan from xfinity. The download speeds are always greater then my plan. However, when using any video conferencing platform like webex, teams, chime etc. I experience "poor connection" randomly. The video, shared screen and voice get frozen for a bit and then restore. It happens r

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Your Home Network

109

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