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user_6bfe00
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Thursday, February 24th, 2022 3:59 PM

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How can I receive notification of planned outages?

This morning during a work meeting my internet went out. Checking the xfinity website from my phone it says the outage was planned for enhancements and service not expected to be restored until 4 pm!  If I had known I could have planned to be outside of the planned service outage area.

Where can I go/How can I sign up for planned outage notifications?

Question

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Updated 

3 years ago

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XfinityThomasD

Official Employee

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1.2K Messages

3 years ago

@user_6bfe00. I'm terribly sorry to hear that you were interrupted by work going on in the area. We do have a notification that appears in our Xfinity apps a few days before any planned work is set to be done, but I apologize that we don't have a way yet to send a text or email notification. I'd be happy to look further into the work being done today and can help provide updates for you here as well.

 

Would you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://comca.st/33NnqUl
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

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user_bf41ca

Visitor

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1 Message

3 years ago

Yes yes yes!!! So frustrating. I get that improvements or problems need to be fixed. But when it is planned, why can't they notify everyone who opts in? I've checked everything and my phone number if verified, etc. When you work from home and are able to jump on a WebEx, only to find your internet is down for planning maintenance....WTF?! I could have planned to be somewhere else instead of missing the meeting and scrambling for the rest of the day. This needs to be addressed.

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user_ca121c

Visitor

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1 Message

3 years ago

Just happened to me today. Why are they not pushing notices to their customer. I only use the app when there's a problem. So frustrating!

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CCChelseaA

Problem Solver

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637 Messages

Good Morning, and thank you for visiting us here via our Xfinity community!
We can certainly understand wanting to receive text notifications regarding any maintenance or interruptions in the area.
While on the application mentioned, you can sign up for notifications that will be sent to your phone about any updates, estimated restoral times, etc.
Additionally, you can also visit us on our https://comca.st/37RSJyK website where you'll also have the option to sign up there as well!
We know you'd mentioned experiencing some trouble today, if you'd like, please feel free to join us with a message using the steps below, including your first and last name, and full-service address so that we can check the status of any interruption or work in your area! 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

user_f80e8d

Visitor

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1 Message

3 years ago

I completely agree. Prior active notification of a planned outage is essential to my continued use of your service. I work from home and downtime impacts my business. I would never treat a client this way. Moreover, I do not login to the Xfinity app everyday and I should not be expected to do so.

I bet if everyone starting checking the app everyday (to see if there is going to be a planned outage in their areas) the increased site traffic would crash the app.

Comcast, do better, respect your customers, or risk losing them!    

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XfinityChristy

Official Employee

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1.9K Messages

@user_f80e8d We are testing a new system for texting our customer notifications when things like this are happening in their area. We hope to launch this nationwide this year. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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