1 Message
WebEx issues
Hi- I work from home and am having issues using WebEx. It cuts out, freezes and sounds garbled. I just upgraded my Xfinity router. I have the 800 G plan. Speed tests are 473 and 23.7 when not using Webex. When using WebEx it was 383 and 22.7. My IT dept insists that the issue is on my end. 🙄Help!
XfinityChelseaB
Official Employee
•
1.3K Messages
4 months ago
Hello @user_720sta, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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