Visitor
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2 Messages
intermittent drop off (5-10s) with Webex
Hello,
I've been working from home the past couple days and noticing that I'm getting intermittent drop off (5-10s) when connected to my corporate Webex connection. This makes video conferencing very difficult. Can you please check the signals to my premises for my 2Gbps connection.
EG
Expert
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110K Messages
2 days ago
First. Is this with a WiFi connection ? If so, as a test, does a computer that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityJorge
Official Employee
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2.1K Messages
4 hours ago
Here's the detailed steps to direct message us:
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110K Messages
1 hour ago
@robyepez
Have you had a chance to try that test ?
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