Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (202)
Sorry, NO.... Field service cancelled the appointment for Sunday AM stating service met contracted amount. another hour on the phone... Next available appointment is Wednesday. This morning speedtest indicate 30
credit for inability to deliver service and inability to reach service
Please credit my account for service that can not be delivered. This is a nightmare. on 6/28 - I ordered 800M service, but a new approved modem from the approved Xfinity approved device list. on 6/29, - I am still at 300M service. - Open online support live agent chat - CR Ticket #[Edited:
Question
I tried. I dont see any difference, it is still around ~21-22Mbps. I ran the speedtest on my macbook wifi, and iphone. I can see a difference on the download speeds (different hardware - it make sense) but the upload speed are same.
advertised upload speeds are misleading
I am not getting the advertised 100 mbps upload speed that my plan is supposed to offer (I was getting 21 mbps). I tried to explain the issue, but seems there's no solution. I think this is intentional, as the upload bandwidth is allocated to commercial customers.
Question
Ethernet and yes, multiple devices. Modem has been rebooted. Just tested again - https://www.speedtest.net/result/15348414160. Was even worse on wifi via phone.
Latency is absoultely off the charts
I have the 1.2 Gbps tier of Xfinity with an XB8 modem. Upstream latency frequently, particularly in the evening, is higher than 250 ms leading to any sort of online gaming to be unplayable. https://imgur.com/a/YuGKntd This isn't a one night issue, this has been every night since I moved to this a
Question
My speedtest results when plugging directly into the modem
Worse internet speeds after upgrading from 100Mbps to 300Mbps speed plan
Hi, I've upgraded from the 100Mbps to the 300Mbps internet plan on 8/7/22 and I've only received worse speeds as a result. It varies so much throughout the day but more often than not, its worse than before. Previously, it was at least consistently decent speeds but now its anywhere from 2Mbps -
Question
@fearlessvoicee wrote: "Unless I was misinformed I was told by rep who upgraded us gig 2x was symmetrical in my area" When you do a speed test do you see symmetrical speeds ? https://www.speedtest.net/
XB10 info
I was just wondering as the XB10 was recently announced when an anticipated launch would occur and would it work on existing network or would you have to be on the X class of Internet to use it as I would be highly interested to test on my network? With the gig 2X plan I have.
Question
Closed
modem snr less than 30dB on many channels
I have a 8x4 modem... Downstream SNR less than 30db on most channels. And many uncorrectable errors.A few days ago, it got so bad that speedtest fell to less than 1 Mbps. And became impossible to do video streaming. I don't know if anyone actually worked a fix but it recovered after a few ho
Question
•
Your Home Network
We had our "upgrade" this morning. I was getting 800+ on a gigabit account, and now I am getting 500 from their own speedtest on the site.
Notifications of planned outage
Internet, TV, and phone went down suddenly during work, and they now say it was planned! [Edited: "Language"] Give us some kind of notification in advance! No emails, no texts, no fliers on the doors, nothing in the mail, and nothing in the Xfinity app until the outage occurs. Then the
Question
All started working ok on 1/3/24 except for upload reported by xfinity speed test which shows 3.2 Mbps up. BUT if I goto speedtest.net shows upload(21.x) and download(900+) speeds correctly.
E-MAIL down 1/2/24
Was ok yesterday but not as of this AM. My account down on 2 PC's and iPhone, but wife's account works. MS office/365 reports error msg to contact ISP provider(xfinity). Works OK online. Another issue which tech is coming out is speed... I get 900+ down but only 3.2 Mbps up... thx
Question
Closed
400 Mbps plan but getting just under 300 Mbps
We recently recieved an email from Xfinity saying We're excited to share that we've increased your download speeds from 300 Mbps to 400 Mbps. (Xfinity app also shows this as out current plan) However Wired Speed Tests to https://speedtest.xfinity.com/ and https://www
Question
•
Your Home Network
https://speedtest.xfinity.com/
Netgear Nighthawk CM2000
Anyone else have issues with modem not getting 1 Gig +services? I just hd a tech test coax an coax recieved over a 1 Gig on download but modem only outputs less than 900Mbps.modem displays correct bootfile and latest firmware. Any ideas?
Question
I am not an official Xfinity support! but I wanted to come say Hi! and wish you lots of luck with your Xfinity support request! @user_851a04 fun fact: Xfinity used to train their technicians to use the website testmy.net to troubleshoot bandwidth sp
Internet speed of ~30Mbps is 20x slower than my plan speed of 600Mbps!
My Internet speed has been consistently slow for the last few days at ~30Mbps. This is 20x slower than my plan speed of 600Mbps! I have restarted my modem, and that did not resolve this either.
Question
Closed
Blast Internet Download speeds up to 400 Mbps only getting 90 mbps
Hello, i currently have the Blast!® Internet Download speeds up to 400 Mbps package and i checked speedtest.net and I never get above 90 mbps, is there something wrong?
Question
•
Your Home Network
Closed
Xfinity throttling my internet then denies it.
Okay so i wouldn't be stating this without having looked so very far into this. I have had technicians come out three times who all have some different excuse for why my internet is so slow when i pay for 1Gbps speeds. On 5 different speedtest sites I was showing consistent 200mbps, on xfinity's spe
Question
•
Your Home Network
@XfinityChristopher Yes, any service that provides large file downloads shows reduced speeds from my previous 1gb plan, even xfinity's own speedtest tool
Much slower speeds after upgrade to 2GB plan and XB8
Hi - I recently upgraded to the 2GB plan and just installed an XB8. While I haven't tested for 2.5GB yet, I have tested 1GB and my speeds are much slower (25% slower) than my previous Modem (XB7). Speeds which were roughly 950mb are now 525-600mb. Am I missing something, does it t
Question
If you have a Windows computer, use the Speedtest app from the Windows store. Using browsers for speed tests is not always accurate. You can manually select a server if needed. Closest is not always the lowest ping time, especially if it is outside t
Speed Test
xfinity says use their speed test but it's all over the place. Like why would you test speed from puma Arizona to New Mexico? It's not accurate I don't think. If my pc is pinging off Arizona or whatever then maybe something needs fixing. Maybe once again xfinity can't handle the traffic from so man
Question
Try different browsers and test sites i have the xfinity 1200 plan and was only getting 300mbps via speedtest.net using Opera. I used the google test by searching "internet speed test" and got 900+. Safari only got my 400 via google but when i went
Slow Speed on 1.2GB Plan
I upgraded to 1.2GB 3 days ago. But I am not seeing any increase from my previous 600MB Blast Plan. In fact, the speeds have gone down from previous 230/250 to under 200 MB on WIFI. in my iPad on WiFi speed has gone up a bit, but on my windows laptop it has gone down. I am using a 1 ye
Question
speedtest for reference.
I need to schedule a technician appointment
My internet is awful today, and per the automated help, I need to schedule an appointment, but it won't do it. Can a human being here assist me? Yes, I have restarted the router already.
Question
@thebus3677 What are you using for speedtesting? If you have a Windows computer, use the Ookla speedtest app you can find in the Microsoft store as it's the most direct and most consistent. Close any programs, and try to make sure nobody else is usin
Not getting 1 GB speeds with Arris SB8200 (Supported Modem by Xfinity) - Docsis 3.1 continually switches between Green and Blue Light
Just switched to the 1GB plan and I rarely get more that 400mbps with ethernet wired. I am getting 42mbps upload speeds so that appears to be working but the download speeds seem to be off. The front light for receive is mainly green most of the time which means its connected to DOCSIS 3.0 bu
Question
Thats been there I thinkAlways recommend Speedtest over xfinitys own speedtests
XB7 vs XB6 initial performance disappointment
My wired download speed on the XB6 was over 1100 Mbps. The wired speed on the new XB7 caps out at 950 Mbps.Is this modem relatively deficient, or has the overhead cushion on my gigabit service been eliminated?The wireless speeds are also not as robust throughout the house as the service I enjoyed wi
Question
The Netgear CM3000 modem is now available directly from Netgear. Installed and provissioned mine last night. Seeing speedtest results of 950 Mbps downstream and 150 Mpbs upstream on a 800 Mbps plan.
bob-mmk
commented
7 months ago
to the conversation:
0
NETGERA CM3000
Hi All, According to Xfinity list of recommended modem for 10G network, NETGEAR CM3000 is one of them on list. However this model (CM3000) can't be found selling anywhere, in store or online (amazon, etc.). Chat with Netgear customer support and they say they are NOT aware of this model exit at all?
Question