I'm not sure what to do, I just signed up with Xfinity for the 1GB plan after entering my home address - I really was thrilled to see they had a plan that fit my needs really well. However, now that I've had it for a few days, I'm seeing issue, and experiencing disapointment. This is the speedtest I

YOUR VIRTUAL "ASSISTANT" (I use that term VERY loosely)is the exact OPPOSITE of helpful. I'm almost in tears. I wish I could copy the foot and a half long chat so I could prove how unhelpful it is. How FRUSTRATING it is. HOW MADDENING it is. How much it makes me WISH I had any other service besides

I got an e-mail from Xfinity that they increased my internet speed for free. I have 1Gb service on an internal 10Gb network. Xfinity over provisions so I have been getting 1.2Gb down and 20Mb up consistently for some time. I did a Speedtest and my speeds increased to 1.3Gb down and 40Mb up. I checke

I'm having the same issues as the post noted below: https://forums.xfinity.com/conversations/customer-service/maintenance-crew-wont-fix-the-main-line-to-my-neighborhood/66a9710359bf556396a16384 I have had 3 technicians come to my house. Great techs who have tried hard, but my issues have yet to be r

My Wi-Fi connection speeds vary throughout the day from over 800Mps to less than 2Mbps on devices that are stationary throughout the house. All Wi-Fi connections register as "Strong" on the app even though the speedtest results are VERY weak. The Wi-Fi bandwidth just disappears. The Xfinity network

I've been a long time subscriber to the Gigabit plan, which has a 20 mbit upload (and around 800 mbit download), using an Arris S33. I recently received emails and texts saying that my speeds had increased, but that I may need to restart my modem to get them. I assumed (maybe mistakenly) that this m

Hello. Video conferencing on our home network is effectively unusable. Video and audio freeze several times per minute. Each freeze lasts 3 to 8 seconds. We see this with Zoom, MS Teams, Skype, Cisco Webex applications, etc. This behavior doesn’t change whether using WiFi or a wired connection to th

I'm on the 1.2G plan and to get the full benefits I updated my modem from Motorola MB8600 to MB8611. My Ubiqity UDM-Pro doesn't allow for LAG, but for up to 10G on the WAN ports. Now, the MB8611 is showing the 2.5G link to the UDM-PRO and the Internet connection is established. Download ~714Mbps but

I'm experiencing consistently poor internet performance despite being on a 2.5 Gbps plan. I've verified my internal network is capable of 2.5 Gbps with local iperf3 tests, and I'm directly connected via a wired 2.5G Switch. I've inspected status and settings and all internal connections are reportin

I have been working on setting up a standalone pfSense router, with my XB7 in bridge mode. I check the speed frequently with Ookla speedtest, native windows app. My LAN is 10 GBASE-T. I normally get a little over 1400 Mbps download speed. However, recently, speed has been dropping to 300 Mbps in the

I just set up a new ASUS RT-AX88U wireless router, which happens to support WAN link aggregation (and dual WAN as well). I'm using an Arris T25 eMTA and have 1.2 Gbps internet service. The fastest speed I've ever had up til now (via Speedtest) is 946 Mbps down/42 Mbps up. I read up a bit on this and

For the past several months I've noticed several obvious changes to my direct wired internet connection, gaming lag and a hesitation when using the browser. There have been no changes on my end to trigger these two issues. I've followed every suggested fix through the online assistant as well as pow