Why is email in Xfinity app not allowing pinch and zoom feature?

user_mt7nac Hello and thank you for reaching out via our Xfinity Community Forums. I understand how frustrating it must be to experience slow loading times in the Xfinity app and the inability to use the pinch-to-zoom feature on both your iPhone SE and tablet. 😕 With your inbox size and the speed you mentioned, it’s reasonable to expect a smoother experience. We appreciate your patience as we work on improving the app's functionality. While I don’t have a specific answer for why the pinch-to-zoom feature is no longer working, please review and follow the following troubleshooting steps to see if they can help resolve this issue. 

 

To troubleshoot the issue with the slow loading and the missing pinch-to-zoom feature in the Xfinity app on your iPhone SE and tablet, here are a few steps you can try:

1. Check for App Updates: Ensure you're using the latest version of the Xfinity app. Sometimes updates include bug fixes and performance improvements.

   • Open the App Store, go to the Updates tab, and see if there's a new version of the Xfinity app available.

2. Clear Cache/Data (if possible):

   • While iPhones and iPads don’t have a specific “clear cache” option like Android, uninstalling and reinstalling the app can refresh its data and potentially fix slow loading issues.
   • To uninstall, press and hold the Xfinity app icon and select “Remove App.” Then, reinstall it from the App Store.

3. Test Your Network Speed: Even though you mentioned having a 50 Mbps connection, it's good to check your actual speed and network stability.

   • You can use tools like Xfinity’s own speed test or third-party apps like Speedtest.net to verify your current download speed.
   • If your speed looks fine but the app is still slow, try switching between Wi-Fi and cellular data to see if the issue persists.

4. Restart Your Device: Sometimes a quick restart can help clear up temporary issues with your phone or tablet.