Technician appointment

I am requesting an in-home technician visit for intermittent internet degradation and possible DOCSIS/coax signal impairment.

I am on the 1.2 Gbps plan. My Xfinity gateway is in bridge mode and hard-wired to an Eero 6+ primary node. I am testing over time and consistently when about six feet from the primary Eero. Windows reports a 5 GHz Wi-Fi connection, channel 108, with 1170 Mbps receive/transmit link rates and 79% signal strength. Despite that, Speedtest results under similar conditions have varied from approximately 31 Mbps to 820 Mbps.

Please do not treat this as a general Wi-Fi placement issue. I am asking for a technician to check the modem, coax drop, splitters/connectors, downstream/upstream DOCSIS channel levels, SNR, correctables/uncorrectables, and event logs.